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Aprima PM
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Things in Aprima PM flow very smoothly. The system is easy to use and is pretty efficient. We rarely...

Aug 2021
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Manager

The issue with the PM is the way it processes payments. With the way the payment processing piece is...

Jun 2021
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Manager

The PM is a little more difficult and a little less intuitive. The workflow doesn’t really work....

Jun 2021
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Manager

I would like the vendor to improve their responsiveness. We are a little frustrated. eMDs is...

Jun 2021
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Manager

The vendor tries to keep their promises, but there are often very expensive timelines behind simple...

Apr 2021
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Manager

Our biggest struggle is that our revenue team is being asked to work on two systems, and they don't...

Apr 2021
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Manager

The user interface is fine, but it is very clunky. The system doesn't seem very intuitive, and we...

Apr 2021
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CEO/President

Scheduling and billing from eMDs work very well. The system flows very nicely and looks good, making...

Jan 2021
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CEO/President

I don’t like ticketing systems for support. eMDs uses a ticketing support system. It is too slow and...

Jan 2021
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Manager

I don't think that promises are being kept with eMDs making technology advances, such as...

Dec 2020
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Manager

When something isn't working correctly, we log in a call, and then we don't usually get a call back...

Dec 2020
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Manager

eMDs needs to be more available and more transparent. Most of the time when we call, they don't have...

Nov 2020
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Director

We have not had to reach out to eMDs for anything during the COVID-19 crisis. Unless we reach out to...

Nov 2020
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Director

We are looking at other systems. We have a very difficult time with human communication. Everything...

Nov 2020
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Director

We are switching to another system because we have outgrown Aprima PM. The situation is hard because...

Nov 2020
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Director

The vendor's response time is very slow, and that creates problems. If we are calling about...

Nov 2020
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Manager

eMDs nickel-and-dimes on the billing side with the clearinghouse. We end up having to pay extra for...

Nov 2020
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Director

Aprima PM is easy for me to use, even though navigating the system requires a lot of clicks. But I...

Nov 2020
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Nurse

The initial support contact and turnaround time are very delayed with Aprima PM. The support is not...

Nov 2020
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Nurse

eMDs charges for everything. There is a charge per claim, per download, and per anything.

Nov 2020
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Nurse

I don’t really know whether there is a lot of interoperability with billing and claims data. I often...

Nov 2020
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