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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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The vendor tries to keep their promises, but there are often very expensive timelines behind simple...

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Our biggest struggle is that our revenue team is being asked to work on two systems, and they don't...

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The user interface is fine, but it is very clunky. The system doesn't seem very intuitive, and we...

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CEO/President

Scheduling and billing from eMDs work very well. The system flows very nicely and looks good, making...

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CEO/President

I don’t like ticketing systems for support. eMDs uses a ticketing support system. It is too slow and...

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Manager

I don't think that promises are being kept with eMDs making technology advances, such as...

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Manager

When something isn't working correctly, we log in a call, and then we don't usually get a call back...

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Manager

eMDs needs to be more available and more transparent. Most of the time when we call, they don't have...

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Director

We have not had to reach out to eMDs for anything during the COVID-19 crisis. Unless we reach out to...

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Director

We are looking at other systems. We have a very difficult time with human communication. Everything...

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Director

We are switching to another system because we have outgrown Aprima PM. The situation is hard because...

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Director

The vendor's response time is very slow, and that creates problems. If we are calling about...

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Manager

eMDs nickel-and-dimes on the billing side with the clearinghouse. We end up having to pay extra for...

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Director

Aprima PM is easy for me to use, even though navigating the system requires a lot of clicks. But I...

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Nurse

The initial support contact and turnaround time are very delayed with Aprima PM. The support is not...

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Nurse

eMDs charges for everything. There is a charge per claim, per download, and per anything.

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Nurse

I don’t really know whether there is a lot of interoperability with billing and claims data. I often...

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VP/Other Executive

Even though eMDs had some support, they did not know how to help me create a home visiting physician...

Aug 2020
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VP/Other Executive

We feel nickel-and-dimed by eMDs. We are still getting charged for things that we are not sure we...

Aug 2020
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VP/Other Executive

We were supposed to get some enhancements related to PDGM, which is a new payment model in home...

Aug 2020
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VP/Other Executive

We are limited with the direct secure message interoperability. When we are talking about a full...

Aug 2020
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VP/Other Executive

From the financial side, the system supports us really well. It is a good product, it is just...

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VP/Other Executive

The system is meeting most of our needs. Our providers would probably love to see more reporting on...

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VP/Other Executive

I would tell others that the documentation for the doctors is well supported with this system. It...

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