Aprima PM Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 6:57:56 AM and Model.EvProductId = 1942

Commentary Summary

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User Commentary

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VP/Other Executive

Service and Support

Even though eMDs had some support, they did not know how to help me create a home visiting physician...

Aug 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We feel nickel-and-dimed by eMDs. We are still getting charged for things that we are not sure we...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We were supposed to get some enhancements related to PDGM, which is a new payment model in home...

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We are limited with the direct secure message interoperability. When we are talking about a full...

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

From the financial side, the system supports us really well. It is a good product, it is just...

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The system is meeting most of our needs. Our providers would probably love to see more reporting on...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would tell others that the documentation for the doctors is well supported with this system. It...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We have been using Aprima PM for a while, so we are comfortable with the functionality and things...

Nov 2019
 Helpful

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Director

Other Observations & Comments

One of our executives has the mindset that we should look to see what else is out there. We have...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The scheduler is easy to use. We scrub the information the very next day, and our claims are out...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

There are a couple of issues that are minor. We get a lot of messages back from billing that say...

Oct 2019
 Helpful

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COO

Functionality and Upgrades

Our overall satisfaction is as low as it could get. We can’t stay with the system. Our providers,...

Oct 2019
 Helpful

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COO

Relationship

The executives' desire to help significantly decreased. The vendor is losing staff members left and...

Oct 2019
 Helpful

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COO

ROI / Cost (care and feeding)

Our satisfaction in terms of getting our money’s worth lowered when the vendor moved their RCM...

Oct 2019
 Helpful

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COO

Service and Support

eMDs needs better telephone support. I am not saying that we don’t get scheduled and get results,...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

I have a big issue with the system. Many of the reports don't match, and they take forever to run. A...

May 2019
 Helpful

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Director

Service and Support

We keep asking the vendor for the same things, but those things haven't been fixed. I don't know...

May 2019
 Helpful

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CIO

Other Observations & Comments

Aprima has been acquired by eMDs, and only time will tell if that turns out positive or negative....

Apr 2019
 Helpful

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CIO

Service and Support

Aprima's support is bad. Their people seem unfocused; they don't seem to care about anything. We...

Apr 2019
 Helpful

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COO

Functionality and Upgrades

We would really love to see federally qualified health centers on the system so that there are...

Apr 2019
 Helpful

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COO

Future Outlook

Aprima PM is a very customizable system, but we are not maximizing our capabilities right now...

Apr 2019
 Helpful

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COO

Functionality and Upgrades

eMDs has been great at meeting our needs. They have helped us achieve everything that we have asked...

Apr 2019
 Helpful

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COO

Relationship

Our representative has been great and is very prompt to the point that we get a call within minutes...

Apr 2019
 Helpful

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Manager

Other Observations & Comments

I don’t get very many calls from Aprima people asking how things are going. The representative calls...

Feb 2019
 Helpful

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Manager

Implementation and Training

Aprima is pushing everything to the online space. They have webinars and some online documentation,...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

We put all the information in the system and click Complete, and then the claim goes out as long as...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

I have a need for something like a PhreesiaPad in my lobby. But Aprima doesn’t offer anything like...

Feb 2019
 Helpful

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Manager

Service and Support

Aprima doesn’t make many promises. They tell us that improvements could be in the next upgrade or...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

I would be very likely to recommend Aprima.

Feb 2019
 Helpful

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Manager

Lessons Learned

I would tell a peer considering going with Aprima to be very proactive in working with Aprima on...

Feb 2019
 Helpful

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Director

Service and Support

I would give Aprima a 10 out of 9 for their support, which is great. Nothing is ever perfect, but...

Jan 2019
 Helpful

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Nurse

Functionality and Upgrades

I don't know whether we are starting to outgrow Aprima PM, but if the system is unable to meet our...

Jan 2019
 Helpful

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COO

Lessons Learned

Things are going pretty well with the system, but I wish I would have known how complex it would be....

Dec 2018
 Helpful

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COO

Other Observations & Comments

Aprima has really good support people, but we don't always get the right ones. It takes time for new...

Dec 2018
 Helpful

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COO

Functionality and Upgrades

We haven't seen any changes or amazing updates to Aprima PM. Aprima could streamline their reports...

Dec 2018
 Helpful

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COO

Interfacing and Integration

Aprima is one of the best vendors at building integration for their system. We had a setback with...

Dec 2018
 Helpful

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Manager

Implementation and Training

We had weekly meetings during our implementation of Aprima PM. The people from Aprima talked with us...

Nov 2018
 Helpful

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Manager

Service and Support

Aprima’s support personnel have been there for us 100%. They take a little while to make changes to...

Nov 2018
 Helpful

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Director

Functionality and Upgrades

When there is an update to Aprima PM, something breaks. That happens with every single upgrade that...

Oct 2018
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Our investment in Aprima represents a portion of what we have had to spend to meet the needs of our...

Oct 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

Every time there is an upgrade to Aprima PM, something breaks. An upgrade or fix may solve one issue...

Oct 2018
 Helpful

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Director

Relationship

Aprima has been very willing to listen to us and to go on-site to talk with our providers. Aprima...

May 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

I like the reporting functionality, although I think it could be a little bit more robust. When we...

May 2018
 Helpful

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Manager

Functionality and Upgrades

I think Aprima is always looking to partner with other vendors. They had one partnership with a...

May 2018
 Helpful

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Manager

Service and Support

There are a few people I tend to go to all the time at Aprima, and I think that is valuable....

May 2018
 Helpful

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VP/Other Executive

Implementation and Training

Aprima should get some implementation specialists that are able to set up the system to help with...

May 2018
 Helpful

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VP/Other Executive

Service and Support

We have to constantly look for reports in the system. We have done several training sessions to try...

May 2018
 Helpful

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Director

Future Outlook

In six months, Aprima PM will be a great product. The system has huge potential. Aprima PM is a good...

May 2018
 Helpful

 or  to see details.

Director

Implementation and Training

We worked with Aprima and a third-party vendor for the go-live, and both vendors were significantly...

May 2018
 Helpful

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Director

Implementation and Training

Aprima was surprised at how poorly we were organized before the go-live. We weren't ready. Aprima...

May 2018
 Helpful

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Director

Implementation and Training

The resources that Aprima sent on-site were very good. Aprima's employees have a very good...

May 2018
 Helpful

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Director

Lessons Learned

We didn't believe that we needed to prepare for the go-live several months ahead of time. We didn't...

May 2018
 Helpful

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COO

Functionality and Upgrades

Aprima PM is good. We need a better report to gather all of the data in terms of the process of...

May 2018
 Helpful

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COO

Functionality and Upgrades

Aprima needs to continue to make the system more intuitive. Obviously, everything is going to go to...

May 2018
 Helpful

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Manager

Lessons Learned

A lot of the struggles with training are our own fault. We tried to implement the system without a...

May 2018
 Helpful

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Manager

Service and Support

Aprima has yearly user meetings, and those are great. Aprima communicates a lot of the hot fixes and...

May 2018
 Helpful

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Manager

Relationship

The CEO came in during a training and talked to us. Even at the user trainings, the executives...

May 2018
 Helpful

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Manager

Relationship

Aprima PM is a great product. Aprima works hard to keep all their promises. They are always striving...

May 2018
 Helpful

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Manager

Implementation and Training

There is frustration overall with the functionality, usability, education, resources, and similar...

May 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

When we reach out to express our frustrations, the issue becomes availability. We have someone...

May 2018
 Helpful

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CFO

Service and Support

Aprima’s phone and web support are getting better. Sometimes people from my office will contact...

May 2018
 Helpful

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CFO

Other Observations & Comments

The only real training that we get is when we go to the user conference. There is online training...

May 2018
 Helpful

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CFO

Relationship

Aprima is a true partner. We have a personal relationship that we have developed over time. I think...

May 2018
 Helpful

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Manager

Implementation and Training

The way Aprima trained us was not correct in terms of what we needed to know despite the many...

Apr 2018
 Helpful

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Manager

Implementation and Training

The second week of training, Aprima sent different people. And the main trainer said that we weren’t...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

Aprima’s EMR is good. One of the doctors loves it. I can fix pretty much anything in it. But the...

Apr 2018
 Helpful

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Manager

Lessons Learned

I would not recommend Aprima PM. I would not buy it. However, I would recommend the system for...

Apr 2018
 Helpful

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CEO/President

Functionality and Upgrades

Aprima PM works great. We were a fairly early customer, so we have seen Aprima PM evolve and mature,...

Apr 2018
 Helpful

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CEO/President

ROI / Cost (care and feeding)

For Aprima PM, our tangible outcomes are about efficiently organizing and managing our clinic and...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

Many of the updates are difficult for a specialty practice to do. They are geared more toward...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

With MIPS and MACRA reporting, there were glitches in the system that didn't allow all of the report...

Apr 2018
 Helpful

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COO

Future Outlook

We have an upgrade coming in a few weeks that we are looking forward to. We are especially looking...

Mar 2018
 Helpful

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Director

Service and Support

Aprima PM functions well. However, there are constantly bugs in the software that we have to work...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

Aprima PM is very logical. The functions are just built with common sense. I can sit down and train...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

Aprima PM is a lot better for end users than our previous system was, and Aprima PM can scale. We...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

We hope that the system's reporting can be improved. We want to be able to design the reports we...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

The practice management (PM) piece is a little bit easier than the EHR piece. As soon as we got the...

Oct 2017
 Helpful

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Manager

Service and Support

I have some concerns about the support. It is rare that we get a prompt response from a support...

Oct 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Each time we update the system, our customized settings are wiped, so we have to add all our...

Oct 2017
 Helpful

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Analyst/Coordinator

Service and Support

When we ask for specific functionality, Aprima sends us patch updates, which tend to create more...

Oct 2017
 Helpful

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