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Aprima PM Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CEO/President
Functionality and Upgrades
Scheduling and billing from eMDs work very well. The system flows very nicely and looks good, making...
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CEO/President
Service and Support
I don’t like ticketing systems for support. eMDs uses a ticketing support system. It is too slow and...
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Manager
Functionality and Upgrades
I don't think that promises are being kept with eMDs making technology advances, such as...
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Manager
Service and Support
When something isn't working correctly, we log in a call, and then we don't usually get a call back...
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Manager
Service and Support
eMDs needs to be more available and more transparent. Most of the time when we call, they don't have...
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Director
Relationship
We have not had to reach out to eMDs for anything during the COVID-19 crisis. Unless we reach out to...
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Director
Future Outlook
We are looking at other systems. We have a very difficult time with human communication. Everything...
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Director
Future Outlook
We are switching to another system because we have outgrown Aprima PM. The situation is hard because...
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Director
Service and Support
The vendor's response time is very slow, and that creates problems. If we are calling about...
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Manager
ROI / Cost (care and feeding)
eMDs nickel-and-dimes on the billing side with the clearinghouse. We end up having to pay extra for...
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Director
Functionality and Upgrades
Aprima PM is easy for me to use, even though navigating the system requires a lot of clicks. But I...
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Nurse
Service and Support
The initial support contact and turnaround time are very delayed with Aprima PM. The support is not...
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Nurse
ROI / Cost (care and feeding)
eMDs charges for everything. There is a charge per claim, per download, and per anything.
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Nurse
Functionality and Upgrades
I don’t really know whether there is a lot of interoperability with billing and claims data. I often...
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VP/Other Executive
Service and Support
Even though eMDs had some support, they did not know how to help me create a home visiting physician...
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VP/Other Executive
ROI / Cost (care and feeding)
We feel nickel-and-dimed by eMDs. We are still getting charged for things that we are not sure we...
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VP/Other Executive
Functionality and Upgrades
We were supposed to get some enhancements related to PDGM, which is a new payment model in home...
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VP/Other Executive
Interfacing and Integration
We are limited with the direct secure message interoperability. When we are talking about a full...
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VP/Other Executive
Other Observations & Comments
From the financial side, the system supports us really well. It is a good product, it is just...
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VP/Other Executive
Other Observations & Comments
The system is meeting most of our needs. Our providers would probably love to see more reporting on...
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VP/Other Executive
Functionality and Upgrades
I would tell others that the documentation for the doctors is well supported with this system. It...
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