Cybersecurity Is Critical in Today's Environment
Aprima PM
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Manager
Things in Aprima PM flow very smoothly. The system is easy to use and is pretty efficient. We rarely...
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Manager
The issue with the PM is the way it processes payments. With the way the payment processing piece is...
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Manager
The PM is a little more difficult and a little less intuitive. The workflow doesn’t really work....
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Manager
I would like the vendor to improve their responsiveness. We are a little frustrated. eMDs is...
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Manager
The vendor tries to keep their promises, but there are often very expensive timelines behind simple...
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Manager
Our biggest struggle is that our revenue team is being asked to work on two systems, and they don't...
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Manager
The user interface is fine, but it is very clunky. The system doesn't seem very intuitive, and we...
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CEO/President
Scheduling and billing from eMDs work very well. The system flows very nicely and looks good, making...
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CEO/President
I don’t like ticketing systems for support. eMDs uses a ticketing support system. It is too slow and...
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Manager
I don't think that promises are being kept with eMDs making technology advances, such as...
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Manager
When something isn't working correctly, we log in a call, and then we don't usually get a call back...
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Manager
eMDs needs to be more available and more transparent. Most of the time when we call, they don't have...
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Director
We have not had to reach out to eMDs for anything during the COVID-19 crisis. Unless we reach out to...
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Director
We are looking at other systems. We have a very difficult time with human communication. Everything...
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Director
We are switching to another system because we have outgrown Aprima PM. The situation is hard because...
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Director
The vendor's response time is very slow, and that creates problems. If we are calling about...
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Manager
eMDs nickel-and-dimes on the billing side with the clearinghouse. We end up having to pay extra for...
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Director
Aprima PM is easy for me to use, even though navigating the system requires a lot of clicks. But I...
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Nurse
The initial support contact and turnaround time are very delayed with Aprima PM. The support is not...
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Nurse
eMDs charges for everything. There is a charge per claim, per download, and per anything.
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Nurse
I don’t really know whether there is a lot of interoperability with billing and claims data. I often...
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