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CGM APRIMA PM Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Commentary Summary

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User Commentary

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Manager

Culture, Value

I see the bill from CompuGroup Medical US, and it is just very complicated and nitpicky. I would...

Apr 2024
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Manager

Product

There is always stuff on our wish list, but one thing is when we are looking at a patient's...

Apr 2024
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Manager

Relationship

There is a delay in proactive service from CompuGroup Medical US. I find problems before I get...

Apr 2024
||
(0)
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CEO/President

Product, Value

The PM side is stellar. CGM APRIMA PM has been a really solid product for us. It is really easy to...

Mar 2024
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(0)
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CEO/President

Relationship

The vendor's support falls down a little. I have an avenue myself, so I can call the big people when...

Mar 2024
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(0)
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CEO/President

Culture

When we need something from the vendor, we can escalate stuff up without much trouble. The vendor...

Mar 2024
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VP/Other Executive

Relationship

CGM APRIMA PM lacks customer support and stability. To give CompuGroup Medical US a bit of credit,...

Feb 2024
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(0)
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VP/Other Executive

Product

I don't know how decisions get made, but some EHRs are designed by doctors for doctors, and...

Feb 2024
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(0)
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Manager

Relationship

CompuGroup Medical has been great. They have adjusted to our unique company. They try to help us...

Jan 2024
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(0)
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Manager

Product

The system works fine. CGM APRIMA PM is generally pretty much the same as any other software we have...

Jan 2024
||
(0)
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Director

Relationship

I like that if there is some kind of server issue or something is happening, we get somebody from...

Dec 2023
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Director

Operations, Product

I like the program. I have been using it for years and have no problems with it. The system is quite...

Dec 2023
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Director

Operations, Product

Anytime there is an upgrade to the system, the system works. There are always some tiny glitches...

Dec 2023
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Analyst/Coordinator

Product

CGM APRIMA PM is user friendly. I don't have any problems with it. I would be fine if the...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

If I have issues and reach out, CompuGroup Medical works with me. They get back to me, but there...

Dec 2023
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(0)
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Analyst/Coordinator

Operations

CompuGroup Medical could improve by offering more training. I don't think I have seen training...

Dec 2023
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(0)
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Manager

Product

CGM APRIMA PM is an efficient product all the way around. We are very happy with the product. It is...

Apr 2023
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Manager

Relationship

The vendor needs to regain their focus and try to get better input from customers and communicate...

Apr 2023
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