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KLAS Research Director - Aaron Gleave
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Manager

eMDs Chart's product is awful. We have a lot of issues with it. I hope that we move to a different...

Apr 2021
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Manager

Our biggest issue is that eMDs' support takes forever. I once put in a critical ticket, and it took...

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Manager

eMDs Chart is made for small clinics, and we have multiple big clinics. Everything runs slowly, and...

Jan 2021
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Manager

We used to deal with a salesperson when we needed to place an order. We don’t have anyone at any...

Jan 2021
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CMO

The bottom line with this product is that I liked it for years, and I have disliked it for some...

Oct 2020
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CMO

The prescribing module upgraded, and it is horrible. That module is cloud based and separate from...

Oct 2020
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CMO

eMDs' service took a dive. Their service used to be good. We used to usually get a person who could...

Oct 2020
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CMO

I know one of the vice presidents at eMDs, but that is not the issue. The issue is the software. I...

Oct 2020
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Director

We only hang onto the solution because we feel that there is not a perfect solution out there and...

Aug 2020
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Physician

With the last major upgrade that the eMDs did, we waited for quite a while before we implemented it....

Jul 2020
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Physician

eMDs needs to demonstrate their ability, show a willingness to hear their customers better, and roll...

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Physician

eMDs just doesn’t spend enough time on the workflow. They need to reduce the number of clicks. They...

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Physician

I would like to see technology from eMDs that excites me and helps providers save time. eMDs could...

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Physician

eMDs executives are not involved in a good way. Arguing with customers is not leadership. For years,...

Jul 2020
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Physician

I wonder what eMDs’ strategy is. They bought the product, which a lot of offices were saying was...

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Physician

eMDs users have set up their own forum because they want to get outside of the company control. That...

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Physician

We will stay with eMDs for now because the cost of moving would be too high. Having to learn a whole...

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Physician

As an organization, we are on the cutting edge with what care might look like in the future if care...

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Physician

I don’t see evidence that eMDs has a clear strategy going forward; that is the biggest negative...

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Physician

The system picks up our habits in terms of documentation. If it sees us repeatedly using a certain...

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Physician

The system has good data on how fast we document. After doctors have been on the product for a few...

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Physician

There was a little bit of a scare when the vendor merged with Aprima, and the vendor has become a...

May 2020
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Physician

eMDs Chart is incredibly easy to customize on our own. I don’t need to call the vendor, and I don’t...

May 2020
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Physician

We are doing a lot of telehealth work. A lot of tracking is required to determine what patients...

May 2020
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Physician

The vendor has two categories of training. I have told new people to not do the training because it...

May 2020
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Physician

We are very forward facing in terms of population health. We are involved in different quality...

May 2020
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Physician

We do thousands of immunizations a month, and there is still a bit of a problem with that. Entering...

May 2020
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Physician

The product is based on SQL; it is a database. Making the product an inventory tracker would be...

May 2020
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Physician

The vendor’s partnership with our third-party solution allowed us to quickly start telehealth. Most...

May 2020
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Physician

The vendor doesn’t have a good product for quality measures outside of Medicare. The vaccines and...

May 2020
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