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eMDs EHR/PM - Small Practices Comments
Subject Expert
Commentary Summary
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User Commentary
Physician
Functionality and Upgrades
During the COVID-19 pandemic, eMDs worked with the telehealth vendor Updox. With that vendor's tool,...
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Physician
Functionality and Upgrades
We stay current on eMDs' system; we tend to be an early adopter. With eMDs' system, the...
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Physician
Lessons Learned
eMDs is probably part of our long-term plans. We are staying open to the idea that there might be...
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Physician
Technology
For the most part, eMDs keeps all of their promises. In the end, eMDs comes through, but it is...
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Physician
Service and Support
eMDs' system is very inefficient. There are a lot of button clicks to get one piece of information....
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Physician
Implementation and Training
One of our providers who spearheads our IT might get training information for major version updates....
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Physician
Functionality and Upgrades
We dread each new version coming out because we invariably feel like we are beta testing it for the...
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Physician
Interfacing and Integration
The system doesn’t integrate well with our speech recognition program. Our speech recognition...
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Physician
Functionality and Upgrades
eMDs’ system still prints two narcotic prescriptions on the same piece of paper, and the pharmacy...
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Physician
Functionality and Upgrades
I would warn anyone who has a procedure-based practice that eMDs’ system is really not set up for a...
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Physician
Functionality and Upgrades
The system might work just fine for internal medicine, family practice, or pediatrics. But if we...
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Physician
Functionality and Upgrades
The appointment schedule report is supposed to give us the account of patient types, but the report...
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Physician
Other Observations & Comments
The system is part of our long-term plans because we haven’t found anything better and changing is...
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Physician
ROI / Cost (care and feeding)
eMDs nickel-and-dimes us. Our biller doesn’t have any specific complaints. Our biller has been using...
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Analyst/Coordinator
Functionality and Upgrades
For the most part, the system is user friendly. When I was a new user, it didn't take me too long to...
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Analyst/Coordinator
Other Observations & Comments
I want to make more changes to reports in the system based on different search criteria.
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CEO/President
Functionality and Upgrades
eMDs was very helpful in assisting us to make a decision whether we were going to move forward with...
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Manager
Functionality and Upgrades
From a billing perspective, eMDs keeps their promises. There is a bit of frustration from time to...
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Manager
ROI / Cost (care and feeding)
eMDs does not avoid charging for every little thing. We do have a doctor who is pretty good about...
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Manager
Service and Support
If there are changes or updates, we usually have to search for how to do things. eMDs is not really...
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Manager
Functionality and Upgrades
We have to go to other sources to get some things like quality reports. It would be nice to have...
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Manager
Service and Support
If we reach out to eMDs, they are pretty good about getting back to us based on the escalation of things....
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Manager
Functionality and Upgrades
The eMDs system is very simple. It is user friendly. Once we got the system up and going and the...
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Manager
Relationship
I have had only a couple of interactions with eMDs’ executives in the years that I have worked with...
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Manager
Implementation and Training
The downfall is not knowing when changes are coming. It would be nice to know ahead of time to work...
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Manager
Other Observations & Comments
The system is expensive, but it doesn’t break the bank. When we started with eMDs, we had a provider...
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Manager
Lessons Learned
eMDs is part of our long-term plans, but we might look a little harder at some other vendors. We are...
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Manager
Interfacing and Integration
Interoperability is more along the lines of getting what we need and having to use other vendors....
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Manager
Technology
The services from eMDs have gone internet based; that makes them slower. Right now, there is lag...
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Manager
Sales and Contracting
eMDs does not keep their promises. They are supposed to be compliant with MIPS so that we can run...
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Manager
ROI / Cost (care and feeding)
Over the last couple of years, instead of eMDs providing the services that they used to provide,...
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Manager
Functionality and Upgrades
Our problem with the eMDs system is the bugs that come with it. eMDs fixes one thing, but doing so...
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Manager
Implementation and Training
eMDs has good training. They get webinars out pretty early, sometimes a little too early, before we...
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Manager
Interfacing and Integration
The interoperability between the clinics is not an issue. We have a remote session that comes from...
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Manager
ROI / Cost (care and feeding)
The system is pretty user friendly. If I could get something to fill in the gaps, it would be the...
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Manager
Service and Support
Until just recently, I would have given the support from eMDs the highest score, but now I would...
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Manager
Relationship
My account representative is usually on the ball. eMDs tries to jump on things. They at least start...
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Manager
Service and Support
If eMDs continues in their current direction, our satisfaction will go down. But if they step up and...
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Manager
Service and Support
eMDs keeps stepping up their game. Every time we think there is a need or whenever we are concerned,...
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Manager
Functionality and Upgrades
I hired a new person for the front desk, and I was able to teach that person the system within two...
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Manager
Functionality and Upgrades
When we are scheduling a new appointment for a patient and when one the patient's family members has...
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Manager
Technology
The system is pretty straightforward, and it is easy to work with and learn. It has rarely failed on...
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Manager
ROI / Cost (care and feeding)
eMDs does nickel-and-dime, especially for MIPS reporting. eMDs requires us to use the system in...
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Manager
Functionality and Upgrades
Before the update, the eMDs system was very easy to use. I caught on really quickly. I have had a...
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Manager
Functionality and Upgrades
eMDs does not keep their promises. They intended to keep their promises, but they didn’t really...
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Manager
Functionality and Upgrades
We got an email from eMDs saying that they were going to automatically do an update to fix all our...
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Manager
Implementation and Training
We really do not use any of eMDs’ training anymore. We print out the guides, but they are not...
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Manager
Functionality and Upgrades
Most of the time, the eMDs product works. For the prescribing, there are rules that we have to have...
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Manager
Functionality and Upgrades
There is supposed to be a way for us to communicate with other offices in the system, but I still...
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Manager
Service and Support
eMDs support is terrible. I have been trying to get through to them for a week now. They just open...
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Manager
Relationship
The only time I have had any involvement with eMDs executives was when I went to one of the...
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Manager
Functionality and Upgrades
We get our notes done just fine in the system. The updates have really slowed down the system;...
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Manager
Other Observations & Comments
I would totally recommend the eMDs system. I would hope that eMDs would fix the problems. Our...
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Manager
Functionality and Upgrades
eMDs’ product is part of our long-term plans. The latest update we received has given us a lot of...
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Manager
Relationship
Any time we go to a conference, all of the executives are there, and they all seem to be really...
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Manager
Functionality and Upgrades
I would recommend that eMDs test new upgrades more frequently and in an actual clinic setting. I...
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Manager
Functionality and Upgrades
The physicians don't have a whole lot to do with the billing, and their billing codes are pretty...
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Manager
Functionality and Upgrades
The doctors seem to do pretty well with the solution. The most frustrating part for them is probably...
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Manager
Functionality and Upgrades
I basically have to piece together several reports to get all the information that I need. When I...
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Manager
Service and Support
We used to be able to call and get taken care of on the same phone call. Lately, we almost always...
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Analyst/Coordinator
Relationship
eMDs is good at providing IT support, and their owner gets involved with us when we need something.
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Analyst/Coordinator
Service and Support
We had an issue with ICD-9 code remaining in eMDs' system, but they took care of it. That was only...
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Analyst/Coordinator
Implementation and Training
We don't have much training for how to use eMDs' system. We bought information that we needed to...
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Analyst/Coordinator
Service and Support
eMDs' support people take care of problems when we call them. They are good at that.
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Analyst/Coordinator
Functionality and Upgrades
eMDs' system provides good value compared with other EMRs that we have used.
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Physician
Functionality and Upgrades
The system reliability is a key strength. There isn't much downtime. We have not had interrupted...
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Physician
Interfacing and Integration
Consistency is a double-edged sword. We don't have to continually adapt to new screens and...
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Physician
Relationship
eMDs has met the various timelines for meaningful use over the years. They have delivered the goods...
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Physician
ROI / Cost (care and feeding)
We don't feel nickel-and-dimed by eMDs. The expense isn't trivial, but the platform is the backbone...
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Physician
Interfacing and Integration
Interoperability has been a bit of a dream that hasn't come true yet. I have seen some road map...
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Physician
Service and Support
I would like eMDs to provide proactive support and refresh the stale content. Some of the templates...
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Physician
Interfacing and Integration
We have had a little trouble with our HIE lately. We don't have good interactions with eMDs about...
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Physician
Functionality and Upgrades
Our latest upgrade has been a big pain. But all EMRs appear to fall short in some area, whether the...
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Physician
Service and Support
The EMR has been adequate. The channels are a little slower than we would like them to be sometimes....
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Physician
Relationship
eMDs has always been very willing to accommodate our performance improvement and to monitor our...
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Physician
Relationship
The executive involvement at eMDs started out really good, but recently, the executives have been a...
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Physician
Technology
The eMDs system is a little clunky sometimes, but we definitely get what we need, and that is fairly...
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Physician
ROI / Cost (care and feeding)
When we started to explore some other EMR options, some of the big, reputable names were quite a bit...
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Physician
Other Observations & Comments
eMDs has talked about a cloud-based solution that could potentially transform the user interface....
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Physician
Other Observations & Comments
We are probably going to stick with the eMDs system, but if something really appealing came along...
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Physician
Functionality and Upgrades
Out of the box, the eMDs product was so much better than so many of the other products that we...
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