eMDs EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 5:58:35 AM and Model.EvProductId = 92690

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User Commentary

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Physician

Functionality and Upgrades

During the COVID-19 pandemic, eMDs worked with the telehealth vendor Updox. With that vendor's tool,...

Jun 2020
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Physician

Functionality and Upgrades

We stay current on eMDs' system; we tend to be an early adopter. With eMDs' system, the...

Jun 2020
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Physician

Lessons Learned

eMDs is probably part of our long-term plans. We are staying open to the idea that there might be...

Jun 2020
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Physician

Technology

For the most part, eMDs keeps all of their promises. In the end, eMDs comes through, but it is...

Jun 2020
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Physician

Service and Support

eMDs' system is very inefficient. There are a lot of button clicks to get one piece of information....

Jun 2020
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Physician

Implementation and Training

One of our providers who spearheads our IT might get training information for major version updates....

Jun 2020
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Physician

Functionality and Upgrades

We dread each new version coming out because we invariably feel like we are beta testing it for the...

Jun 2020
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Physician

Interfacing and Integration

The system doesn’t integrate well with our speech recognition program. Our speech recognition...

Jun 2020
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Physician

Functionality and Upgrades

eMDs’ system still prints two narcotic prescriptions on the same piece of paper, and the pharmacy...

Jun 2020
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Physician

Functionality and Upgrades

I would warn anyone who has a procedure-based practice that eMDs’ system is really not set up for a...

Jun 2020
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Physician

Functionality and Upgrades

The system might work just fine for internal medicine, family practice, or pediatrics. But if we...

Jun 2020
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Physician

Functionality and Upgrades

The appointment schedule report is supposed to give us the account of patient types, but the report...

Jun 2020
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Physician

Other Observations & Comments

The system is part of our long-term plans because we haven’t found anything better and changing is...

Jun 2020
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Physician

ROI / Cost (care and feeding)

eMDs nickel-and-dimes us. Our biller doesn’t have any specific complaints. Our biller has been using...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

For the most part, the system is user friendly. When I was a new user, it didn't take me too long to...

May 2020
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Analyst/Coordinator

Other Observations & Comments

I want to make more changes to reports in the system based on different search criteria.

May 2020
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CEO/President

Functionality and Upgrades

eMDs was very helpful in assisting us to make a decision whether we were going to move forward with...

Mar 2020
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Manager

Functionality and Upgrades

From a billing perspective, eMDs keeps their promises. There is a bit of frustration from time to...

Jan 2020
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Manager

ROI / Cost (care and feeding)

eMDs does not avoid charging for every little thing. We do have a doctor who is pretty good about...

Jan 2020
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Manager

Service and Support

If there are changes or updates, we usually have to search for how to do things. eMDs is not really...

Jan 2020
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Manager

Functionality and Upgrades

We have to go to other sources to get some things like quality reports. It would be nice to have...

Jan 2020
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Manager

Service and Support

If we reach out to eMDs, they are pretty good about getting back to us based on the escalation of things....

Jan 2020
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Manager

Functionality and Upgrades

The eMDs system is very simple. It is user friendly. Once we got the system up and going and the...

Jan 2020
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Manager

Relationship

I have had only a couple of interactions with eMDs’ executives in the years that I have worked with...

Jan 2020
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Manager

Implementation and Training

The downfall is not knowing when changes are coming. It would be nice to know ahead of time to work...

Jan 2020
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Manager

Other Observations & Comments

The system is expensive, but it doesn’t break the bank. When we started with eMDs, we had a provider...

Jan 2020
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Manager

Lessons Learned

eMDs is part of our long-term plans, but we might look a little harder at some other vendors. We are...

Dec 2019
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Manager

Interfacing and Integration

Interoperability is more along the lines of getting what we need and having to use other vendors....

Dec 2019
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Manager

Technology

The services from eMDs have gone internet based; that makes them slower. Right now, there is lag...

Dec 2019
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Manager

Sales and Contracting

eMDs does not keep their promises. They are supposed to be compliant with MIPS so that we can run...

Dec 2019
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Manager

ROI / Cost (care and feeding)

Over the last couple of years, instead of eMDs providing the services that they used to provide,...

Dec 2019
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Manager

Functionality and Upgrades

Our problem with the eMDs system is the bugs that come with it. eMDs fixes one thing, but doing so...

Dec 2019
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Manager

Implementation and Training

eMDs has good training. They get webinars out pretty early, sometimes a little too early, before we...

Dec 2019
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Manager

Interfacing and Integration

The interoperability between the clinics is not an issue. We have a remote session that comes from...

Dec 2019
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Manager

ROI / Cost (care and feeding)

The system is pretty user friendly. If I could get something to fill in the gaps, it would be the...

Dec 2019
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Manager

Service and Support

Until just recently, I would have given the support from eMDs the highest score, but now I would...

Dec 2019
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Manager

Relationship

My account representative is usually on the ball. eMDs tries to jump on things. They at least start...

Dec 2019
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Manager

Service and Support

If eMDs continues in their current direction, our satisfaction will go down. But if they step up and...

Dec 2019
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Manager

Service and Support

eMDs keeps stepping up their game. Every time we think there is a need or whenever we are concerned,...

Nov 2019
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Manager

Functionality and Upgrades

I hired a new person for the front desk, and I was able to teach that person the system within two...

Nov 2019
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Manager

Functionality and Upgrades

When we are scheduling a new appointment for a patient and when one the patient's family members has...

Nov 2019
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Manager

Technology

The system is pretty straightforward, and it is easy to work with and learn. It has rarely failed on...

Nov 2019
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Manager

ROI / Cost (care and feeding)

eMDs does nickel-and-dime, especially for MIPS reporting. eMDs requires us to use the system in...

Nov 2019
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Manager

Functionality and Upgrades

Before the update, the eMDs system was very easy to use. I caught on really quickly. I have had a...

Nov 2019
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Manager

Functionality and Upgrades

eMDs does not keep their promises. They intended to keep their promises, but they didn’t really...

Nov 2019
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Manager

Functionality and Upgrades

We got an email from eMDs saying that they were going to automatically do an update to fix all our...

Nov 2019
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Manager

Implementation and Training

We really do not use any of eMDs’ training anymore. We print out the guides, but they are not...

Nov 2019
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Manager

Functionality and Upgrades

Most of the time, the eMDs product works. For the prescribing, there are rules that we have to have...

Nov 2019
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Manager

Functionality and Upgrades

There is supposed to be a way for us to communicate with other offices in the system, but I still...

Nov 2019
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Manager

Service and Support

eMDs support is terrible. I have been trying to get through to them for a week now. They just open...

Nov 2019
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Manager

Relationship

The only time I have had any involvement with eMDs executives was when I went to one of the...

Nov 2019
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Manager

Functionality and Upgrades

We get our notes done just fine in the system. The updates have really slowed down the system;...

Nov 2019
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Manager

Other Observations & Comments

I would totally recommend the eMDs system. I would hope that eMDs would fix the problems. Our...

Nov 2019
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Manager

Functionality and Upgrades

eMDs’ product is part of our long-term plans. The latest update we received has given us a lot of...

Nov 2019
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Manager

Relationship

Any time we go to a conference, all of the executives are there, and they all seem to be really...

Nov 2019
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Manager

Functionality and Upgrades

I would recommend that eMDs test new upgrades more frequently and in an actual clinic setting. I...

Nov 2019
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Manager

Functionality and Upgrades

The physicians don't have a whole lot to do with the billing, and their billing codes are pretty...

Nov 2019
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Manager

Functionality and Upgrades

The doctors seem to do pretty well with the solution. The most frustrating part for them is probably...

Nov 2019
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Manager

Functionality and Upgrades

I basically have to piece together several reports to get all the information that I need. When I...

Nov 2019
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Manager

Service and Support

We used to be able to call and get taken care of on the same phone call. Lately, we almost always...

Nov 2019
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Analyst/Coordinator

Relationship

eMDs is good at providing IT support, and their owner gets involved with us when we need something.

Oct 2019
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Analyst/Coordinator

Service and Support

We had an issue with ICD-9 code remaining in eMDs' system, but they took care of it. That was only...

Oct 2019
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Analyst/Coordinator

Implementation and Training

We don't have much training for how to use eMDs' system. We bought information that we needed to...

Oct 2019
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Analyst/Coordinator

Service and Support

eMDs' support people take care of problems when we call them. They are good at that.

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

eMDs' system provides good value compared with other EMRs that we have used.

Oct 2019
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Physician

Functionality and Upgrades

The system reliability is a key strength. There isn't much downtime. We have not had interrupted...

Oct 2019
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Physician

Interfacing and Integration

Consistency is a double-edged sword. We don't have to continually adapt to new screens and...

Oct 2019
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Physician

Relationship

eMDs has met the various timelines for meaningful use over the years. They have delivered the goods...

Oct 2019
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Physician

ROI / Cost (care and feeding)

We don't feel nickel-and-dimed by eMDs. The expense isn't trivial, but the platform is the backbone...

Oct 2019
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Physician

Interfacing and Integration

Interoperability has been a bit of a dream that hasn't come true yet. I have seen some road map...

Oct 2019
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Physician

Service and Support

I would like eMDs to provide proactive support and refresh the stale content. Some of the templates...

Oct 2019
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Physician

Interfacing and Integration

We have had a little trouble with our HIE lately. We don't have good interactions with eMDs about...

Sep 2019
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Physician

Functionality and Upgrades

Our latest upgrade has been a big pain. But all EMRs appear to fall short in some area, whether the...

Sep 2019
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Physician

Service and Support

The EMR has been adequate. The channels are a little slower than we would like them to be sometimes....

Sep 2019
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Physician

Relationship

eMDs has always been very willing to accommodate our performance improvement and to monitor our...

Sep 2019
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Physician

Relationship

The executive involvement at eMDs started out really good, but recently, the executives have been a...

Sep 2019
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Physician

Technology

The eMDs system is a little clunky sometimes, but we definitely get what we need, and that is fairly...

Sep 2019
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Physician

ROI / Cost (care and feeding)

When we started to explore some other EMR options, some of the big, reputable names were quite a bit...

Sep 2019
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Physician

Other Observations & Comments

eMDs has talked about a cloud-based solution that could potentially transform the user interface....

Sep 2019
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Physician

Other Observations & Comments

We are probably going to stick with the eMDs system, but if something really appealing came along...

Sep 2019
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Physician

Functionality and Upgrades

Out of the box, the eMDs product was so much better than so many of the other products that we...

Sep 2019