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Engage Go-Live Support Comments
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Commentary Summary
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User Commentary
Director
Tools and Methodology
Engage has been just absolutely amazing. They are an excellent company. They are the best company I...
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Director
Relationship
With other vendors, everything was nickel-and-dimed. We never could get the right specialist. They...
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Director
People and Knowledge
Engage provided a team, and the team’s job was to just stand and help the physicians. About 80% of...
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Director
Project Results
There was not any area where I was dissatisfied to the point that I wouldn’t want to use Engage...
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Manager
People and Knowledge
Engage is more than amazing. I can't speak highly enough about the team. They are the best team I...
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Manager
Tools and Methodology
When Engage's people found issues, they let us know. They kept good documentation and spreadsheets...
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Manager
Project Results
Engage came in at the last hour to help us. We pretty much had things built, but we didn't have...
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Manager
People and Knowledge
Our experience with Engage was positive. We had several different modules that we were trying to...
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Manager
People and Knowledge
The people from Engage had tons of experience from other hospitals. They were very knowledgeable...
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Manager
People and Knowledge
The consultant that we originally had from our EMR vendor wasn't familiar with the ambulatory side....
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Manager
Project Results
For the actual go-live, Engage brought out people to give at-the-elbow support for the physicians....
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Manager
Relationship
There were stronger staff members from Engage who could always find the answer. For the most part,...
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Manager
Other Observations
The only thing that would have been nice is if Engage could have been closer. That way, we could...
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Analyst/Coordinator
Tools and Methodology
Engage sent more people on-site than the vendor for our system did when we went live.
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Analyst/Coordinator
Tools and Methodology
After the hospital go-live, the vendor for our system we implemented left. I requested someone to...
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