Engage HIT Implementation Leadership - Small Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 11:43:59 PM and Model.EvProductId = 212895

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User Commentary

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Manager

Other Observations

The implementation people have met my expectations, but they haven’t exceeded them. I am probably a...

Jul 2020
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Manager

Tools and Methodology

Engage is participating in the training sessions that we have, and they are giving us input and...

Jul 2020
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Manager

Other Observations

The staff members are great. Nothing is bad, but I think we need more from them sometimes. For...

Jul 2020
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Manager

Relationship

I feel like our communication is lacking with the person that is building the software. The...

Jul 2020
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Manager

People and Knowledge

The people that Engage has assigned to work with us have been really easy to work with. When we have...

Jul 2020
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Manager

People and Knowledge

The only negative thing I have noticed about Engage is that they wait for me to report problems...

Jul 2020
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Manager

Tools and Methodology

Our consultant was always available, and we had regularly scheduled calls. In terms of the vendor's...

Jun 2020
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Director

Tools and Methodology

We get support from Engage consultants as needed. If we have to build order sets, need support, or...

May 2020
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Director

People and Knowledge

Expertise is Engage's strong suit. We have a pharmacy consultant who knows all sides of the EMR from...

May 2020
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Director

People and Knowledge

Engage's availability during the build was amazing. We appreciated the availability of the...

May 2020
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Director

ROI and Cost

With our initial contract, we seemed to be paying for more hours than we were using, so that seemed...

May 2020
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Director

Tools and Methodology

I would recommend Engage without question. The product we implemented with Engage wasn't my first...

May 2020
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Director

Other Observations

I don’t know whether the boss of our project manager is an executive. If so, then I would give...

Jan 2020
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Director

Tools and Methodology

We have had a couple of snags, and Engage has offered plenty of help with their expertise to do the...

Jan 2020
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Director

Win/Loss - Why they were selected (by current clients)

We went through an RFP process for different vendors and finally rested on Engage due to their price...

Jan 2020
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Director

Tools and Methodology

The vendor's quality-of-staff rating would be higher if the vendor's staff had more adaptation to...

Jan 2020
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Director

Tools and Methodology

The vendor gets a high score for their strategic ability for what has been executed so far. That has...

Jan 2020
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Director

Tools and Methodology

Our project manager for the implementation is just fantastic. That contact provides lots of...

Jan 2020
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CEO/President

Other Observations

Engage helped with the project management, on-site readiness, and training for our EMR optimization....

Jan 2020
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CEO/President

Tools and Methodology

The training from Engage was subpar. They could have done more training and outreach, and there...

Jan 2020
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Manager

People and Knowledge

The resources we worked with had been with Engage for a while, and they had clinical backgrounds,...

Jan 2020
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Manager

Project Results

I don't know much about other vendors in this space, but Engage is really great, and everyone feels...

Jan 2020
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Manager

Relationship

We have contact with one of Engage's executives, but we really haven't had much contact because the...

Jan 2020
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CEO/President

Project Results

Engage does a good job and has been great to work with. We needed to change things and do a lot of...

Dec 2019
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Director

People and Knowledge

Engage had experience with other organizations similar to ours. Engage knew what did and didn't work...

Dec 2019
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CIO

Tools and Methodology

There is no magic bullet for implementations. We were totally committed to our implementation, and...

Sep 2019
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CIO

Relationship

Engage didn't need to be more prescriptive than they were. We mostly followed our software vendor's...

Sep 2019
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Manager

People and Knowledge

Engage had just a couple of people helping with our builds and supporting our implementation, but it...

May 2019
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Manager

People and Knowledge

Our primary person from Engage wasn’t really the executive person, but the person was here and got...

May 2019
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