Engage Partial IT Outsourcing Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/26/2020 6:51:01 AM and Model.EvProductId = 212901

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

ROI and Cost

I don't feel like the vendor nickel-and-dimes at all. We got a deal. I think Engage is reliable, and...

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations

The vendor has some programmers, and they do some homegrown apps. But in the healthcare industry,...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor's executives have been engaged when they have needed to be. My account representative is...

Jul 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

We had a couple of hard deadlines that we were only able to move because we used Engage's services....

Jan 2020
 Helpful

 or  to see details.

Manager

Project Results

Engage has been keeping the lights on for our main vendor's system. Engage has provided us with some...

Jan 2020
 Helpful

 or  to see details.

Manager

Other Observations

I anticipate that we will probably be canceling our contract with Engage. I am kind of hoping that...

Jan 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

Engage is a great resource to have. They have been really good partners, and their staff members are...

Jan 2020
 Helpful

 or  to see details.

Manager

ROI and Cost

We have received our money's worth from Engage. Every now and then, I find an error in the report,...

Jan 2020
 Helpful

 or  to see details.

Manager

Project Results

I would absolutely buy services from Engage again. It is kind of hard to measure the level of...

Jan 2020
 Helpful

 or  to see details.

CMO

ROI and Cost

Engage charges us every time we send a ticket in to tell them that there is a problem. They charge...

Dec 2019
 Helpful

 or  to see details.

CMO

ROI and Cost

Overall, Engage has a lot of expertise. They have been able to help us with a number of builds and...

Dec 2019
 Helpful

 or  to see details.

Director

Project Results

With Engage, everything is pretty cut and dry. We tell Engage what we need them to do, and they get...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

I recommend giving Engage a chance. They are MEDITECH experts. Whatever questions people have, I am...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Project Results

It is absolutely amazing that we don’t have to know everything about our servers. Engage knows when...

Dec 2019
 Helpful

 or  to see details.

CFO

Future Outlook

Engage has been very responsive. We have had a relationship with Engage for a long time as they have...

Dec 2019
 Helpful

 or  to see details.

CIO

People and Knowledge

The resource that helps us from Engage is great. That person does a fantastic job and is extremely...

Sep 2019
 Helpful

 or  to see details.

Director

ROI and Cost

Basic support is included in the support package from Engage, but the support is very limited. I...

Sep 2019
 Helpful

 or  to see details.

Director

ROI and Cost

Understanding Engage’s revenue outlook would be important going forward because we believe that...

Sep 2019
 Helpful

 or  to see details.

Director

Project Results

Engage helps answer call overflows, and that experience has gone really well. We are pleased with...

Aug 2019
 Helpful

 or  to see details.

CIO

Future Outlook

We will continue with Engage, but we would maybe modify the services, roles, responsibilities, and...

Jul 2019
 Helpful

 or  to see details.

CIO

Tools and Methodology

When we use a company for help desk services, we aren’t asking them to be very strategic. We are...

Jul 2019
 Helpful

 or  to see details.

CIO

Tools and Methodology

For help desks, it is really hard to retain strong analytical critical thinkers because those people...

Jul 2019
 Helpful

 or  to see details.

CIO

People and Knowledge

We provide Engage with a knowledge base. So if they are answering the phone, their job is to consult...

Jul 2019
 Helpful

 or  to see details.

CIO

Relationship

There is not much executive involvement from Engage. I can talk to the president of the company, but...

Jul 2019
 Helpful

 or  to see details.

Director

Project Results

Engage was our entire clinical support team. We have had a longstanding relationship with them in...

Jul 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

On our existing system, we have mostly just used Engage’s support. If there is a crisis, Engage is...

Jul 2019
 Helpful

 or  to see details.

Manager

People and Knowledge

Engage manages our first line of support for our backups. They act as our help desk. We can go...

Jul 2019
 Helpful

 or  to see details.

Manager

Project Results

Engage has a helpful and responsive help desk service. They are very good with communication and...

Jul 2019
 Helpful

 or  to see details.

Manager

ROI and Cost

When we tell Engage that we need something, they may say that they can do it but for a price. Their...

Jul 2019
 Helpful

 or  to see details.

Manager

ROI and Cost

If we had the resources, we would leave Engage. That is all about cost. We could probably get more...

Jul 2019
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF