Engage Partial IT Outsourcing Comments

 

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Current Time Inside Cache Tag Helper: 1/18/2021 8:14:52 PM and Model.EvProductId = 212901

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User Commentary

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CIO

Tools and Methodology

When there is an open issue, it doesn't affect just one place; it affects a lot of people. Engage...

Jan 2021
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CIO

Tools and Methodology

The vendor exceeded our expectations with our most recent update. We had thousands of change items...

Jan 2021
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CIO

Relationship

We have very direct communication with the vendor, and that is key. I have their cell phone numbers...

Jan 2021
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CIO

Tools and Methodology

Engage is a lot more knowledgeable about what is going on with our enterprise system than I am, and...

Jan 2021
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CIO

Tools and Methodology

Engage was significantly cheaper for us than other vendors. Engage thought it would save us money to...

Jan 2021
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CIO

Project Results

Engage is excellent. They do well with execution. Everything is on time and on budget. Now that...

Jan 2021
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Director

Tools and Methodology

The high level of service that Engage provides is rare in the industry, and we appreciate it. With...

Jan 2021
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Director

Tools and Methodology

When we have a statement of work, Engage does a great job of identifying potential issues or areas...

Jan 2021
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Director

People and Knowledge

The people that we have are top notch and get the job done efficiently. I have never had a poor...

Jan 2021
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Director

Tools and Methodology

As much as I praise Engage, no one is perfect. There have been situations where we have had to...

Jan 2021
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Director

Tools and Methodology

All of my experiences with Engage have been positive. I have a long-term relationship with them....

Dec 2020
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Director

Tools and Methodology

Engage is very quick to respond, even when I send an email with a generalized question about what...

Dec 2020
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Manager

Project Results

Engage doesn't use any unique technology to increase their impact. They are old school. 20 years...

Dec 2020
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Manager

Tools and Methodology

We experience lots of strange problems that we shouldn’t be having due to the way the vendor's...

Dec 2020
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Manager

Relationship

We are not completely failing, and we are not offline the majority of the time. But we are not...

Dec 2020
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Manager

ROI and Cost

I solicited Engage for upgrading the network to a current topology, and they have yet to even able...

Dec 2020
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Manager

Project Results

Our relationship is difficult. We are not happy with Engage. We are captive customers; we really...

Dec 2020
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Director

Relationship

Engage gets finishes we need on time. They are so quick and on budget. That is a lot to ask these...

Oct 2020
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Manager

ROI and Cost

I don't feel like the vendor nickel-and-dimes at all. We got a deal. I think Engage is reliable, and...

Jul 2020
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Manager

Other Observations

The vendor has some programmers, and they do some homegrown apps. But in the healthcare industry,...

Jul 2020
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Manager

Relationship

The vendor's executives have been engaged when they have needed to be. My account representative is...

Jul 2020
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