Engage Technical Services Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/30/2020 10:03:22 AM and Model.EvProductId = 212902

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Project Results

I would say the strength of our partnership with Engage is good. The project is not complete, so it...

Jul 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

We have a resource from Engage who has done several reports. We don't have a report writer on staff,...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations

Engage exceeded expectations. We got a great product, even though the business side was terrible.

Jan 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

In terms of aligning the goals between Engage's leadership and our leadership, things have not been...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations

Engage has worked almost entirely on updates and enhancements to the software that we already use,...

Jan 2020
 Helpful

 or  to see details.

Director

ROI and Cost

If Engage gives us a quote, they stick to it. They don't breach the contract in that way, but when...

Jan 2020
 Helpful

 or  to see details.

Director

Lessons Learned

I would use Engage again as a consultant on a project because I would know what I would be getting....

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations

The service just depends on who we are working with. Some of Engage’s staff members are better than...

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Engage is very organized. They took the time to understand our business model a little bit more....

Dec 2019
 Helpful

 or  to see details.

Director

People and Knowledge

Engage has a depth of experienced IT personnel that can help make things easier for people that...

Dec 2019
 Helpful

 or  to see details.

Director

People and Knowledge

The quality of Engage's consultants is pretty high, and I definitely routinely talk to the executive...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

The technical abilities of Engage's staff are a big benefit. The technicians are very good at what...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

We appreciate Engage's executive involvement. It isn't every day that we get to talk to a VP to...

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

When we ask Engage for a report, they give us a quote. But over the years that our EMR has been...

Dec 2019
 Helpful

 or  to see details.

Director

ROI and Cost

There are some months with Engage where we add a new module or have a new project and end up paying...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

Engage is exceedingly knowledgeable about the product they are supporting. They have a direct...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Engage helps support our EMR. We haven’t had any issues with their services. I would absolutely use...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our partnership with Engage is great. It is both a strong professional relationship and a strong...

Dec 2019
 Helpful

 or  to see details.

CIO

Project Results

Engage was willing to jump right in and work with us. They were willing to go above and beyond, and...

Dec 2019
 Helpful

 or  to see details.

CIO

Relationship

Whenever I have needed to get in contact with the vendor or even the higher-ups, they have always...

Dec 2019
 Helpful

 or  to see details.

Manager

ROI and Cost

Engage doesn’t nickel-and-dime us. That is the beauty of working with them. We have a certain number...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

I would most definitely recommend the vendor. They are a good partner. They exceed our expectations,...

Dec 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

I get reports every week, and I look at the hours that Engage is charging along with the details....

Dec 2019
 Helpful

 or  to see details.

Manager

People and Knowledge

Engage is a good partner, and they want us to be successful. Their staff members are very...

Dec 2019
 Helpful

 or  to see details.

Manager

People and Knowledge

Engage's people have been the best to work with, even in the middle of the night. We always get a...

Dec 2019
 Helpful

 or  to see details.

Manager

Project Results

Engage doesn't charge for every little thing. They are good stewards of the hours that we have given...

Dec 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

With one huge upgrade, we used a different consulting group, and our experience with that group was...

Dec 2019
 Helpful

 or  to see details.

Director

People and Knowledge

I feel that Engage overcharged us a bit, but I did appreciate the level of knowledge they had with...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

Engage helped with a narrow learning curve; Engage's people had knowledge from using the technology...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Tools and Methodology

Engage knows how the instruments work, how to build them, how to make everything flow and...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Project Results

Once Engage got on the project, they got the calls done and brought their army and workforce.

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

We rely on Engage for any special reporting and adding reports to our EMR. There is a significant...

Sep 2019
 Helpful

 or  to see details.

CEO/President

People and Knowledge

Engage is great to work with. They are prompt and quick to get us to the right people when we need...

Aug 2019
 Helpful

 or  to see details.

CEO/President

Relationship

Engage's people portray themselves as being part of our team, regardless of the project they are...

Aug 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

Engage’s people can migrate from one storage system to another. They also work on sizing the systems...

Jul 2019
 Helpful

 or  to see details.

Manager

People and Knowledge

Engage’s people understand the technology pretty well. What sets them apart is that they are not...

Jul 2019
 Helpful

 or  to see details.

Manager

Lessons Learned

People who are considering using Engage for consulting should make sure to properly set their...

Jul 2019
 Helpful

 or  to see details.

CIO

Relationship

One of the executives at Engage has reached out to me many times asking whether or not we are happy,...

Jul 2019
 Helpful

 or  to see details.

CIO

Project Results

One of Engage’s strengths is that they have plenty of experience working with our EMR vendor. The...

Jul 2019
 Helpful

 or  to see details.

Director

People and Knowledge

A lot of times, the services are done through us. Patients reach out to us to say that they are...

Jul 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

We are always working to make sure that we keep our numbers. There are continual changes to...

Jul 2019
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

Engage knows a certain vendor's environment and system very well. Engage is probably one of the most...

Jul 2019
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF