Engage Technical Services Comments

 
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Manager

Project Results

I would say the strength of our partnership with Engage is good. The project is not complete, so it...

Jul 2020
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Manager

Tools and Methodology

We have a resource from Engage who has done several reports. We don't have a report writer on staff,...

Jan 2020
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Director

Other Observations

Engage exceeded expectations. We got a great product, even though the business side was terrible.

Jan 2020
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Director

Tools and Methodology

In terms of aligning the goals between Engage's leadership and our leadership, things have not been...

Jan 2020
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Director

Other Observations

Engage has worked almost entirely on updates and enhancements to the software that we already use,...

Jan 2020
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Director

ROI and Cost

If Engage gives us a quote, they stick to it. They don't breach the contract in that way, but when...

Jan 2020
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Director

Lessons Learned

I would use Engage again as a consultant on a project because I would know what I would be getting....

Jan 2020
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Director

Other Observations

The service just depends on who we are working with. Some of Engage’s staff members are better than...

Dec 2019
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Director

Tools and Methodology

Engage is very organized. They took the time to understand our business model a little bit more....

Dec 2019
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Director

People and Knowledge

Engage has a depth of experienced IT personnel that can help make things easier for people that...

Dec 2019
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Director

People and Knowledge

The quality of Engage's consultants is pretty high, and I definitely routinely talk to the executive...

Dec 2019
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Director

Relationship

The technical abilities of Engage's staff are a big benefit. The technicians are very good at what...

Dec 2019
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Director

Relationship

We appreciate Engage's executive involvement. It isn't every day that we get to talk to a VP to...

Dec 2019
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Director

Tools and Methodology

When we ask Engage for a report, they give us a quote. But over the years that our EMR has been...

Dec 2019
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Director

ROI and Cost

There are some months with Engage where we add a new module or have a new project and end up paying...

Dec 2019
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Analyst/Coordinator

People and Knowledge

Engage is exceedingly knowledgeable about the product they are supporting. They have a direct...

Dec 2019
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Analyst/Coordinator

Relationship

Engage helps support our EMR. We haven’t had any issues with their services. I would absolutely use...

Dec 2019
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Analyst/Coordinator

Relationship

Our partnership with Engage is great. It is both a strong professional relationship and a strong...

Dec 2019
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CIO

Project Results

Engage was willing to jump right in and work with us. They were willing to go above and beyond, and...

Dec 2019
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CIO

Relationship

Whenever I have needed to get in contact with the vendor or even the higher-ups, they have always...

Dec 2019
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Manager

ROI and Cost

Engage doesn’t nickel-and-dime us. That is the beauty of working with them. We have a certain number...

Dec 2019
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Manager

Relationship

I would most definitely recommend the vendor. They are a good partner. They exceed our expectations,...

Dec 2019
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Manager

Tools and Methodology

I get reports every week, and I look at the hours that Engage is charging along with the details....

Dec 2019
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Manager

People and Knowledge

Engage is a good partner, and they want us to be successful. Their staff members are very...

Dec 2019
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Manager

People and Knowledge

Engage's people have been the best to work with, even in the middle of the night. We always get a...

Dec 2019
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Manager

Project Results

Engage doesn't charge for every little thing. They are good stewards of the hours that we have given...

Dec 2019
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Manager

Tools and Methodology

With one huge upgrade, we used a different consulting group, and our experience with that group was...

Dec 2019
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Director

People and Knowledge

I feel that Engage overcharged us a bit, but I did appreciate the level of knowledge they had with...

Dec 2019
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Analyst/Coordinator

People and Knowledge

Engage helped with a narrow learning curve; Engage's people had knowledge from using the technology...

Dec 2019
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Analyst/Coordinator

Tools and Methodology

Engage knows how the instruments work, how to build them, how to make everything flow and...

Dec 2019
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Analyst/Coordinator

Project Results

Once Engage got on the project, they got the calls done and brought their army and workforce.

Dec 2019
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Director

Tools and Methodology

We rely on Engage for any special reporting and adding reports to our EMR. There is a significant...

Sep 2019
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CEO/President

People and Knowledge

Engage is great to work with. They are prompt and quick to get us to the right people when we need...

Aug 2019
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CEO/President

Relationship

Engage's people portray themselves as being part of our team, regardless of the project they are...

Aug 2019
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Manager

Tools and Methodology

Engage’s people can migrate from one storage system to another. They also work on sizing the systems...

Jul 2019
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Manager

People and Knowledge

Engage’s people understand the technology pretty well. What sets them apart is that they are not...

Jul 2019
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Manager

Lessons Learned

People who are considering using Engage for consulting should make sure to properly set their...

Jul 2019
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CIO

Relationship

One of the executives at Engage has reached out to me many times asking whether or not we are happy,...

Jul 2019
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CIO

Project Results

One of Engage’s strengths is that they have plenty of experience working with our EMR vendor. The...

Jul 2019
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Director

People and Knowledge

A lot of times, the services are done through us. Patients reach out to us to say that they are...

Jul 2019
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Director

Tools and Methodology

We are always working to make sure that we keep our numbers. There are continual changes to...

Jul 2019
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Director

Win/Loss - Why they were selected (by current clients)

Engage knows a certain vendor's environment and system very well. Engage is probably one of the most...

Jul 2019
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