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COVID Vaccine Module
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KLAS Senior Product Manager - Joseph Ybarra
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Joseph Ybarra

Senior Product Manager

joseph.ybarra@klasresearch.com

 
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User Commentary

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Manager

From a COVID-19 vaccine standpoint, the solution is going to be part of our long-term plans as long...

Jul 2021
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Manager

The implementation was as smooth as it could be for COVID-19. It was quick because it had to be. We...

Jul 2021
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Manager

The vendor has a help desk that is always available for us to call if there are issues or problems,...

Jul 2021
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Manager

Recently, the requirements for the process of tracking the COVID-19 disease changed in terms of what...

Jul 2021
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Manager

The vendor offered an online app that users could use on their phones instead of using the website,...

Jul 2021
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Manager

The vendor has rolled out a virtual visit process so that we could do visits remotely when the...

Jul 2021
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Manager

The vendor is more on the expensive end of the spectrum. With some of the other services, they made...

Jul 2021
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Manager

The product does everything the vendor said it could do. Some things take more time than we...

Apr 2021
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Manager

The vendor took all the initiative around integration. There were health systems set up with alerts...

Apr 2021
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Manager

For end users, the ease of use is great. We have only had a few hiccups with some confusing things,...

Apr 2021
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Manager

The vendor tells us about changes before we are aware of them. We have meetings, and the vendor...

Apr 2021
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Manager

The vendor resolves issues very quickly. The turnaround time is usually within a day or two, though...

Apr 2021
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Manager

I can text the vendor executives. Even before we signed with Enterprise Health, the executives were...

Apr 2021
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Manager

We went from a terrible system to an excellent system with a high response rate. COVID Vaccine...

Apr 2021
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Manager

The vendor hasn't charged for every little thing. They have been very flexible. We had a contract...

Apr 2021
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Manager

The vendor supported us very well through the go-live. The vendor had follow-ups every day and was...

Apr 2021
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Manager

The vendor has amazing resources. The vendor has videos and online documentation that they...

Apr 2021
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Manager

I have trouble getting the vendor to say no to anything. The vendor follows through with everything....

Apr 2021
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Manager

We have been working with Enterprise Health to develop the opt-in questionnaire. They provide our...

Mar 2021
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Manager

Enterprise Health has been very accommodating and flexible with my requirements about our EMR usage...

Mar 2021
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Manager

Enterprise Health is responsive with their help desk. Their help desk people are pretty quick to...

Mar 2021
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Manager

We were able to sign up thousands of people for their vaccine registration with the system. The...

Mar 2021
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Director

We have been very successful in using the product. We have educated the nurses, doctors, and whoever...

Mar 2021
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Director

The vendor has been tremendous with implementation and working together as a team. We have...

Mar 2021
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Director

Overall, COVID Vaccine Module is simple and straightforward, and it allows for an efficient process....

Mar 2021
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Director

The reporting works. The only hiccup is that we don’t want to have so many choices for COVID Vaccine...

Mar 2021
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Director

I still have some items related to reporting, and that has to do with some of the interfaces that we...

Mar 2021
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Director

We have several tickets out now, and things are sluggish right now. We can prioritize items though....

Mar 2021
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Manager

We had to develop a COVID-19 program quickly. Enterprise Health has a flu vaccine program. So they...

Mar 2021
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Manager

I really like how we can do the batch data entry. That is super helpful. We could have people come...

Mar 2021
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Manager

The system is very robust, but it is not completely intuitive. We do have to learn it and realize...

Mar 2021
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