Community Connect EpicCare Ambulatory EMR - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
The only complaint I have is that I don't like when the support people ask for examples. I know they...
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The product is convenient for the patients from the perspective of MyChart. Epic's system is great,...
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We have a partner liaison. That person is great. If I ever run into trouble, I can reach out to them...
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One change I would like is for us to receive more assistance with reporting. Also, it would be great...
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We are not able to personally go in and make changes, but we can contact the Community Connect team,...
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The upgrades fix problems that don’t exist. The vendor changes the layout or buttons, and then the...
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We have a Community Connect person who has presented to us, and they could help with provider coding...
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There is a cost for everything unless it is something happening across the board for all Community...
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One of our older physicians totally embraced the EMR and has their own standard set of notes that...
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The solution is a little tricky to learn how to use, so users have to play around and find things....
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Sometimes the updates give me things that I don't want. I liked the system the way it was, but now...
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When we call the help desk and say we have an unusual issue, we need help right then. We don't need...
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Our account representative is very proactive and helps us when they can. Our needs are being met...
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All of a sudden, our host is saying that in order to use the system, we must have certain things,...
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There have definitely been some struggles with Community Connect, but I think we have come a long...
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We want a little more access and options for administrators so we don’t have to go to our host for...
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We tend to run into issues when a new staff member is hired. Our host always wants us to provide an...
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We have one person who is our main contact. That works for us. We can always call if there is...
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We want more training options. I think the existing training is helpful but is not enough for what...
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It seems like whenever we are exploring a potential option that would involve some interoperability...
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I would like it if there were upgrades to the Basket messaging system in Epic's software. I feel...
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When we first got Community Connect, we didn't like it. But we had wonderful trainers. They stayed...
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I don't have a contact at the host, but if I ever need help with anything, I go to the help desk...
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There is no cost for training. We get Epic's system at a reasonable cost.
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Working within the system has been fine. But there is some frustration in dealing with our host’s IT...
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We pay a fee regularly to our host, and I assume all the little things are covered by that. The host...
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We wanted to create an interface between another vendor’s system and Epic’s system. The interface...
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The host provided some hardware for us when we initially got the product. But now, the hardware...
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Epic has tip sheets whenever we are figuring out how to do something. I utilize the tip sheets and...
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Epic’s system is a good hospital system. It is a little bit more difficult to adapt to our...
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Whenever I have a new hire and have to send them to the host for training, my staff members say that...
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We were told that any ambulatory office with the EMR should dedicate one person to ongoing health,...
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Epic's system has its own language, so if that language were more open to all the users, that would...
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Anytime our patient steps into another facility connected to our host, we get a message or alert...
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When the host gives a customer the product, they should ask for feedback and then maybe communicate...
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I chose Epic because I think they have the most sophisticated and efficient EMR right now. Epic’s...
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Miscommunication with our host is a problem. I don’t know who to make suggestions to when I have...
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The training was a bit of a struggle last time, but I haven't trained anyone for years. I just...
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We can communicate with doctors and referrals because of the integration in the Epic system....
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I am not sure whether our host supplies us well or we know exactly what to ask for and who to go to,...
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The solution is great, but it can be a little tough to use because our host organization has their...
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I have recommended the solution to others several times. It is one of the better systems out there....
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I would like to see our host communicate more with their community clinics. I would like to see them...
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I would tell others that if they could get Community Connect to where they can have a bit more...
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The fact that Epic is taking steps and involving KLAS to get feedback is good because that means...
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I don't even know whether my current contact is the correct contact. My contact is my liaison, and...
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A change that would make the biggest impact would be educating Epic's IT people on what Community...
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We have put in different types of optimization requests. The host is good about easy fixes, but if...
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We have an issue with the MyChart check-ins. If that issue were alleviated, our check-in staff...
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Right now, Epic is doing everything via video calls. Granted, that has to do with COVID-19, but now...
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I am trying to implement something, and outside of having a couple of meetings, I don’t know what is...
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Sometimes our host’s rules and the way they build things are not very efficient. Right now, every...
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I put in a ticket to change something, and the host said they couldn’t do it when I know they can. I...
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We are on a pretty hokey appointment reminder system, and we have been trying to get out. We would...
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We would like to have a way to do voice dictation through the Epic system so we don't have to pay a...
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In general, the ease of use is okay, but we have to click a million buttons. It should be easier to...
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Our representative is very on top of things when we have something specific for them, but I don't...
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The training is done well, but the scheduling could be improved upon. Our host runs training at...
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Epic’s upgrades are too frequent. Just when we get comfortable, here comes another upgrade. They let...
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Our host turned on the feature to allow patients to schedule or cancel their own appointments...
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The earlier versions of the software were much easier to work in than all of these intensive...
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If I knew someone who was going to sign up for Community Connect with our host, I would walk them...
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I think Epic's solution is by far probably the best program out there from an EHR perspective; I...
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The Community Connect software is a little cumbersome. It has improved in some ways, but it can be...
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I understand that with special reports, coding has to be put in for analyzing or extrapolating data...
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I don't think we are considered in our host's vision because we are just a Community Connect site....
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Our primary contact from our host meets our needs most of the time. If I directly call a specific...
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Our affiliation with our host has allowed us to have Epic's software, which allows us to interface...
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When there is an upgrade, Epic sends out emails and communications. Fixing the bugs afterward...
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Sometimes when I call our host’s IT team because I need something to be done, they are really quick...
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If we need something to get done, then we can call our host's help desk or speak with someone in...
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Epic keeps their promises about updates. They need to enhance their telehealth modules so that they...
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We haven't done any training since our initial implementation. The vendor does offer some online...
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The product works the way that it is promoted to work. The only drawback to it is that using it can...
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The system is really big. It has so much information and so many fields that it can be hard to drill...
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The things that I hate the most about the solution are its reporting functions. They are very...
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I would like to see improvements made to the solution's communication and streamlining abilities for...
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Our host site isn't proactive at all. I would like to receive at least monthly communication from them....
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Our experience with the Community Connect program has been really difficult due to multiple factors....
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We don't plan to switch away from Epic anytime soon. I would buy the system again. Overall, the idea...
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The initial training from our host was a joke. It was really poor and wasn't enough. The trainer...
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When we first switched over, our host could have done a better job of supporting integration and...
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Epic's software is great. One of the recent upgrades made a couple of things a lot easier; it...
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Everybody is short on help these days. I don't know whether Epic is making rules for our host, but...
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We have a lot of ongoing IT problems that aren't being addressed. I have been trying to get them...
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I have to ask our host to make any changes we need, and they don't get back to me. I have to defer...
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Our host communicates upgrades, so we are aware of what is going to happen. We obviously have to...
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Our host only charges us for the access every month. We get pretty elaborate software that allows us...
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My recommendation of the Community Connect system through our host depends on the organization's...
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When I call the host to ask for a certain report, it always seems like no one has run that report...
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Our host told us that the product was a good system for small offices. But I think it isn't. In...
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Epic should have very easy-to-follow training videos for Cadence and ambulatory outpatient products...
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Epic as a whole is kind of frustrating from an implementation standpoint. Onboarding is my biggest...
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One of our representatives did something so that now there is a box that I can put on the work order...
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If I had somebody who was coming in for a few days, Epic would want them to get a new login and go...
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I love Epic's software as a system because it is easy to find things, and there are multiple ways to...
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The communication between Epic and community-based physicians is lousy. I have a hospitalist...
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I am unhappy with our host. Our host was telling my lab that we were doing inappropriate things. For...
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I feel like no one hears us complain to our host about our issues. Some of the things our host does...
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I would buy the software again if we could maintain it ourselves. That is due to financial reasons...
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Our host hasn’t promised me anything. They don’t know what they want, and they don’t know how their...
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Our host could improve by properly communicating and training during implementation. That involves...
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The Community Connect model doesn’t support our integration goals well. I would like to integrate...
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Epic is good. The system is robust and customizable, but to a certain degree, that is problematic....
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The Community Connect system isn’t as easy as we thought it would be. If we are looking for...
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Our host isn’t following through on their promises for customizing certain things. The problem is...
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I don’t blame the help desk for their low responsiveness. It is hard to relay information, but that...
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To make the Community Connect relationship better, our host should give community-based providers...
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When I need training, I want our host to send me proper training. We have to be approved by our host...
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We are limited in terms of support for our revenue cycle needs. Our host doesn’t tell us what they...
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We have one great resource. They were a consultant who showed up and told us how to see the data we...
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The hospital doesn't always see the appointments that our patients have scheduled at the clinic. The...
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The system is up to date with new mandates, especially things related to COVID-19. Our host is...
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A change came in an upgrade to the system, and we now have to take multiple extra steps when we make...
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A beneficial outcome from the system is the ability to see what the patients have been doing with...
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Things are going well with the system. The only thing that is still confusing and is my biggest...
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We can customize our screen, but we can't add our own diagnosis codes. Anytime we want to add or...
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We have to wait a few days for service, and sometimes we don't have time to wait. If we haven't...
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There is a lot of reporting. We certainly can find what we need to if we look for it. If we can't,...
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Staying with Epic is absolutely part of our long-term plans. It would be too expensive not to; we...
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The only hiccup we have with Epic is training, especially in our current environment. The more...
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Early on, I called my host contact and I asked what other offices used Community Connect throughout...
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We need more service when something goes down. We have had providers go to another practice, and...
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We have a close relationship with Epic, and that is a hiccup for everybody now with COVID-19. We are...
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Our experience has been great. We haven't had any problems or issues. The Community Connect model is...
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The doctors were offered a video-call option for telehealth that was very cumbersome. The doctors...
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We use the things that work for us. If there is something that we don't like or want to be a little...
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A text messaging option outside of the patient portal would improve my experience with Community...
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The training I have received was very efficient and detailed. It went over everything that I would...
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As far as integration goes, we sometimes have issues with referrals and sending over images. We may...
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At first, the Community Connect product worked great. For a while, we could just reach out to Epic,...
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The product is very simple and easy to use. Everything is right there where we need it to be. It is...
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We were always under the impression that we were supposed to reach out to Epic to help us with...
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Overall, things have gone smoothly. We have a regular check-in with our contact person, so I feel...
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If we had an IT person from the host who was responsible for maintenance and updates, that would be...
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Usually, we can anticipate costs and budget for them. We have a liaison who works with us on the...
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We do some care services that mainstream facilities don't do, and we are working with the host to...
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When we need support, the host wants everything done electronically. We used to pick up the phone,...
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We have seen turnover, and that has been a little concerning. But turnover is just what happens. We...
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We don't have deep pockets, but our host hospital is kind enough to provide Epic's system to us in a...
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The Community Connect system has definitely been beneficial to our practice. We are able to connect...
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Our host has great training. We have to attend the training session through our host site, and it is...
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For the most part, the integration is great. We have had a couple of things that we have looked into...
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We can submit requests for changes, but we can't actually make changes ourselves. For the most part,...
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The product is of good value because we have communication with the referring providers. We like...
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I tried to reach out to my contact person multiple times but got no response. We had no one to help...
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Epic's product is one of the easier medical record systems that I have worked with. It is reliable...
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We would buy the product again only because we are committed to having interchangeability with other...
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The training is completely worthless because we are such a unique specialty, and everything we do...
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I like the Epic system. It is almost foolproof; it stops users from doing the wrong thing. The Epic...
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The thing that I don't have access to is the imaging. I get the reports, but I can't look at the...
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When I think about all the upgrades we go through in a year, I think about how much impact they have...
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There are seven different ways to do one thing in the Epic system. It isn't very user friendly. When...
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There haven't been any recent technology upgrades that we have been allowed to do. We want to use...
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When we call our host system for support, they are usually no help. We have to put in a ticket, and...
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In the beginning, things were very crazy and stressful because Epic’s EMR was all new. We had...
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Our counterparts at the host site are usually really good. They call me a lot of times about things...
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We always have the help desk people, and they are relatively punctual when they can be. I reach out...
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When changes are made or an upgrade is done, I can't wait to go in and see all the new fun things,...
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Our biggest issue is with uploading certain records to share with other entities. Back in the day,...
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There are additional costs for training. Every single employee that comes through our office has to...
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There are plenty of gaps in our version of the Community Connect system. We aren't allowed to do...
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I wouldn't buy the Community Connect product again from the host that we have. They are too...
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It has taken a long time to get to the point where we are receiving what we expected from the...
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We are starting to take different insurance plans through different payers, but those payers aren't...
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I have a couple of go-to people who are absolutely great and wonderful. They do whatever it takes. I...
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Service is one of those things that has changed recently. Things were going quite well, but when...
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I would probably buy Community Connect again. I would want to explore other things just to make sure...
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Our host’s initial training was pretty extensive, but since then, with the updates, they usually...
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There is a lot of redundancy in Community Connect where I am clicking things that I shouldn't. The...
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I hope our satisfaction will go up. If there are any changes made with some of the issues I have...
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Representatives used to come from our host, and we would exchange paperwork, get on a computer...
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If we have questions, we have to get ahold of one of our contacts, who then has to get ahold of...
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We probably would buy this solution again because the doctors in our area use it. We can ideally...
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Our host keeps some promises, but at other times, they tell us that they don't know whether they can...
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The bills are very vague and just tell us what we owe for the month; they aren't broken down or anything....
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Unfortunately, the training has gone way down. The training that we get depends on the person who...
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Getting the Epic system through our host has been a long learning curve. Once we got into the...
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I don't have any issues with Epic. The solution is very helpful when I am doing prescription refills...
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I usually don't need support from our hosting organization. Sometimes, if there is a glitch, then...
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The system doesn't have a module for one of our programs, so I have to do the billing manually for...
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When we initially started with Epic, we expected that we could run a report to generate the...
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At our host site, people have an access card that they can use to log in to the system. Here, we...
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Recently, we ran into an issue where we didn't have a clerk available, so our coordinator helped...
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One thing I don't like is that it is not easy to find out information on a payment on a guarantor...
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Our host does a good job of implementing upgrades and giving us a lot of information on when an...
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We are unique in the way we bill. The main billing training from our host was very general, and a...
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Our host tries very hard to resolve issues as best as they can. They do a very good job of sending...
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With our previous EMR, we were able to do some maintenance, but with the Epic system, we are not...
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Epic keeps their promises. If they keep their promises, we keep going; otherwise, we fall apart....
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Community Connect doesn't break the bank. We have one statement that comes, and it is not bad. I...
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Community Connect works pretty well. It is hard, but it has worked. There are a lot of convoluted...
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The training is pretty painful. We often forget the training and then need help when using the...
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The executive involvement is overwhelming because of the very hard enforcement. I want the...
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The Community Connect platform is a good community-based program. Having a shared platform with our...
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The ease of use has gotten better. At first, it was quite a struggle getting used to the system....
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A lot will integrate into the Community Connect system, and that is good for our other modalities....
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There have been some glitches in the system that are unfortunately costing us money because we have...
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For my role, the system is sort of meeting my needs, but I can't keep up with what I need to or get...
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The Community Connect system is meeting the physicians' needs well. They are able to look at things...
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When I have spoken with our host about issues we have with charting, they have just told me to make...
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We have a regular rounding schedule with our host where we have people that can come out for help. A...
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We just have to remember that even though we have Community Connect, we don't get to have control....
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The training was excellent. Our host has been great with that. Our host has provided the training...
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After the training, I needed help with a lot of things in the Community Connect product. We paid for...
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We haven't really seen anything new come in. Some of Epic's new things don't affect our practice, so...
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I like the product. I am learning. There are some hiccups for our practice. I don't think that the...
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Our go-live process was great. Our host had a whole team that was with us for the go-live. We had a...
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We still have one person from our host site that we communicate with, and they are amazing. They...
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When we submit a ticket to IT, the support people are a great help. Our host contact helps set up...
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There have been some highly unique pain points with the Community Connect product. That is true...
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Something our host could do to improve our experience is to have fewer major upgrades that...
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Reporting is a big thing for our host to improve on. Any other affiliate office would say the same...
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Initially, the training from our host was really poor. In the training, whenever one of our...
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Epic's system provides perfect connectivity and integration with our host. We are given complete...
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Our host's help desk is quite a challenge. We have an amazing liaison who has exponentially improved...
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The liaison that our host has assigned to us is fantastic. In a lot of cases, the person in that...
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I hope our satisfaction will improve. Our host is trying, but there is a lot. Our host bit off more...
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One thing we would like to see be improved is real-time eligibility for insurance verification. Our...
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When we get updates, they are usually neutral changes. They don’t add anything extra. And often, the...
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All the support people we call on the phone are very friendly. They are calm, and they take our...
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We were having trouble uploading the photos to the computer through the USB port. Epic kept saying...
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We have our liaison with our host. We have the Community Connect team, and they are very nice, but I...
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In general, the product is what we need it to be. We gain a lot from being on Epic's software...
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The Community Connect platform is not the same system as the system our host uses. We don't have all...
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After so many years of working in an EMR that can pull my reports, it is pretty sad to me that this...
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I don't like that the billing doesn't happen in real time. Our host controls everything. Our host...
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The biggest cost challenge with Epic has been the network capability and the printing and scanning....
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I still don't have our statements going out correctly. They didn't go out for a few months, and I...
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We lost some interfaces that have delayed our ability to get certain reports, and we have lost the...
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A lot of our on-call doctors at different hospitals choose not to go through our host site's system....
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The impact of having unexpected costs with the system has been huge. If we are scheduling a patient,...
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We are surviving. Our other system was really finely detailed. Every time we did a procedure that...
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