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Community Connect EpicCare Ambulatory EMR - Small Practices
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User Commentary

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Manager

I am not pleased with the vendor. The solution requires a lot of extra work that isn't worth it. We...

Oct 2021
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Manager

None of my co-workers' setups for this product are the same. Everyone has different things available...

Oct 2021
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Manager

One thing that I hate about using the product through a host is that when we call about an issue,...

Oct 2021
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(0)
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Manager

We use a call center to connect to our host site. That call center will then either send us to the...

Oct 2021
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Manager

The system is very time consuming for a small office. It probably works great for hospitals, but...

Oct 2021
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Manager

We don't use the solution for billing. We don't even have our billing connected to the solution. We...

Oct 2021
||
(0)
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Manager

Based on what I have seen, I would not say that our host site has kept their promises. I thought...

Oct 2021
||
(0)
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Manager

I feel bad for the vendor's people who answer their 1-800 number because they catch aggravated...

Oct 2021
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(0)
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Analyst/Coordinator

There is no executive involvement. An issue is reported to one person, but then it is assigned to...

Oct 2021
||
(0)
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Analyst/Coordinator

When we went on this system, we set it up to do charge review for X number of months to make sure...

Oct 2021
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Analyst/Coordinator

I wish the software were user friendly. The system is not intuitive. We shouldn't have to dig to...

Oct 2021
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Analyst/Coordinator

The upgrades are downgrades because the host doesn't offer adequate training, so the upgrades slow...

Oct 2021
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Analyst/Coordinator

The host has set up a ticketing system. We are supposed to open a ticket digitally. However, nothing...

Oct 2021
||
(0)
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Manager

We bought the software through the host site, and that was wonderful. I loved the purchase price....

Oct 2021
||
(0)
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Manager

We don’t always get the best support. Because we are on the Community Connect platform, sometimes we...

Oct 2021
||
(0)
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Manager

When the vendor does an update, they send out examples of how things have changed and how to go...

Oct 2021
||
(0)
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Manager

A lot of people struggle with the reporting part of the system. Epic promoted such a good program,...

Oct 2021
||
(0)
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Manager

We are a specialty practice, and our host's training covers a broad spectrum. Our host trains my...

Oct 2021
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Manager

Sometimes, our host will bring something in and say that we are going to do it in a certain way....

Oct 2021
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Manager

Once we figure the system out, everything in it is easy to use. Sometimes, our host doesn't have the...

Oct 2021
||
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Manager

We have a huge problem with reporting in the Community Connect platform. I need an easier workflow...

Oct 2021
||
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Manager

I would definitely encourage others to use Epic's system because everybody in the area is on the...

Oct 2021
||
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Manager

One change our host could make to make our experience better is probably to have the same product...

Oct 2021
||
(0)
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Manager

The charting for clinical staff in the system is excellent. The doctors are very satisfied with how...

Oct 2021
||
(0)
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CFO

Epic keeps their promises for the most part. They firmly believe in not overpromising but rather in...

Oct 2021
||
(0)
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CFO

The system struggles with palliative care. Community Connect EpicCare Ambulatory EMR is not a...

Oct 2021
||
(0)
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Manager

Our host site hasn't kept their promises. We expect something, and then it doesn't happen. Our host...

Oct 2021
||
(0)
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Manager

There is a person at the host site that I work with on reports, and that person gave me their direct...

Oct 2021
||
(0)
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Manager

The contact we had in the beginning was really good. Whenever I would send them a message, we would...

Oct 2021
||
(0)
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Manager

The actual system is sharp, but going through a host makes it more difficult. We have to go through...

Oct 2021
||
(0)
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Manager

One problem is that we cannot schedule surgeries in the system. We have to use a different system...

Oct 2021
||
(0)
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Manager

The implementation of the system had a lot of issues. We didn't have clear communication among the...

Oct 2021
||
(0)
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Manager

I felt like the team that trained us on the system didn't have an understanding of our operations...

Oct 2021
||
(0)
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Manager

I like how the system's telephone feature works. The way we take messages and route them within the...

Oct 2021
||
(0)
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Analyst/Coordinator

Starting with the solution is ugly because there is a lot of information to take in all at once. The...

Oct 2021
||
(0)
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Analyst/Coordinator

The product's major strength is its networking. I like that we can see everything from everywhere,...

Oct 2021
||
(0)
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Analyst/Coordinator

The product definitely improved our processes almost across the board. It makes certain staff jobs...

Oct 2021
||
(0)
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Manager

We can't make changes to the system. It is controlled by our host site. There are some things that I...

Oct 2021
||
(0)
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Manager

There are some people who we can contact when we need help with the system. But the feedback that we...

Oct 2021
||
(0)
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Manager

The solution's reporting tools aren't user friendly at all. Part of that could be that we were never...

Oct 2021
||
(0)
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Manager

We switched over to the solution because it was connected to our hospital. That made it easier for...

Oct 2021
||
(0)
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Manager

When we implemented the solution, something happened that was outside of our host site's control, so...

Oct 2021
||
(0)
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Manager

We have a new employee who just took some classes, and they picked up the solution with no problem....

Oct 2021
||
(0)
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Manager

We have an IT person who can help us. There is a cost whenever there is an upgrade or we need to...

Oct 2021
||
(0)
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Manager

When we do upgrades, our host site just gives us pamphlets. Then, it is our responsibility to handle...

Oct 2021
||
(0)
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Manager

Epic's system works well for our host hospital, but it isn't always the perfect size for the office...

Oct 2021
||
(0)
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Manager

We aren't moving away from Epic's system. That would be painful. I think that our host site keeps up...

Oct 2021
||
(0)
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Manager

There are many ways to do the same thing in the system. If the solution were more simplified so that...

Oct 2021
||
(0)
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Manager

Our host site's IT team is fabulous, but we are supposed to call Epic's help desk to put in any sort...

Oct 2021
||
(0)
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Manager

One good thing is that community connect is way cheaper than the alternatives. My recommendation to...

Oct 2021
||
(0)
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Manager

The solution is a little different because its software is hospital based. We link in with our host,...

Oct 2021
||
(0)
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Manager

When we were getting the overview of the solution, we were getting what our host's employees would...

Oct 2021
||
(0)
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Manager

Epic has a lot of reports that are built into the solution. It is very difficult for us to try to...

Oct 2021
||
(0)
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Manager

When we started with the system, we knew that a lot of the little things that we liked about the...

Oct 2021
||
(0)
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Manager

I can send a message to our host and get a response, so I would say that our host site's leaders are...

Oct 2021
||
(0)
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Analyst/Coordinator

I have a nuanced stance on whether I would get the Community Connect platform again. On one hand,...

Sep 2021
||
(0)
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Analyst/Coordinator

There are layers between us and the people who can make changes in the product, so it takes forever...

Sep 2021
||
(0)
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Analyst/Coordinator

One change that could be made to improve our experience with the Community Connect platform would be...

Sep 2021
||
(0)
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Analyst/Coordinator

As a primary care provider, I am very aware that the EMR was initially developed for hospital care,...

Sep 2021
||
(0)
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Analyst/Coordinator

The Epic iPad app limits what I can do, especially with COVID-19. I do a lot of visits with patients...

Sep 2021
||
(0)
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Analyst/Coordinator

Our host's support for reporting and analytics is slow. When I am using the dashboard, I try to do...

Sep 2021
||
(0)
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Analyst/Coordinator

The built-in support tools for identifying and closing gaps in care are good. I like having the...

Sep 2021
||
(0)
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Analyst/Coordinator

I don't get any training. There is a problem with Community Connect sites being able to easily get...

Sep 2021
||
(0)
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Analyst/Coordinator

Epic should have a clinician involved in the creation of order sets. The issue could be with our...

Sep 2021
||
(0)
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Manager

As far as issues go, there is always something we wish that we could see on multiple screens....

Sep 2021
||
(0)
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Manager

We would like to see a more cohesive transfer of data between the different organizations. There...

Sep 2021
||
(0)
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Manager

We migrated to the Epic system because of the ease of use. Our host system was changing to the Epic...

Sep 2021
||
(0)
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Manager

So far, most of the updates have been very good. As someone with an IT background, the overall...

Sep 2021
||
(0)
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Manager

There is a learning curve for end users. Once someone learns, the EMR is not too hard to use as long...

Sep 2021
||
(0)
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Manager

I have had to call for support a couple of times, and it has been pretty good.

Sep 2021
||
(0)
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Manager

With charting, we were used to some of the functionality being in one place. The physicians could go...

Sep 2021
||
(0)
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Manager

The biggest thing about keeping promises is the timing. If anything is updated, we are usually the...

Sep 2021
||
(0)
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Manager

Once customers started using the product, they realized that what they were taught was sometimes a...

Sep 2021
||
(0)
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Manager

We actually currently have a problem with integration. This popped up early on, and we didn't...

Sep 2021
||
(0)
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Physician

We receive training for Community Connect EpicCare Ambulatory EMR mainly on the phone or online. The...

Sep 2021
||
(0)
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Physician

Our host organization could do better in terms of support because we sometimes call and don’t get a...

Sep 2021
||
(0)
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Physician

I don’t talk to any of the executives at our host organization. We talk to the technical support...

Sep 2021
||
(0)
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CEO/President

Our experience with community connect has been good in many ways, but it has also been frustrating....

Sep 2021
||
(0)
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CEO/President

On the support side, it appears that our host has had a difficult time keeping a support team...

Sep 2021
||
(0)
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CEO/President

In their original presentation, our salesperson said that they would tailor the solution to our...

Sep 2021
||
(0)
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CEO/President

We have no access to our counterparts at our host organization. It would be helpful to have examples...

Sep 2021
||
(0)
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CEO/President

We would like a direct contact from our host who can periodically sit beside us and go through the...

Sep 2021
||
(0)
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CEO/President

We were assured that our labs would interface with our EMR very quickly after we got the solution,...

Sep 2021
||
(0)
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CEO/President

Our implementations mostly go well, and our host site tries to tell us about things. There are...

Sep 2021
||
(0)
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CEO/President

There are too many clicks and repetitive tasks in the system. Its screens don't automatically...

Sep 2021
||
(0)
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CEO/President

We can send our host an email and generally get an email response within a day or two. Then, the...

Sep 2021
||
(0)
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CEO/President

We work with one of our host site's executives, and they are very helpful. If we are supposed to...

Sep 2021
||
(0)
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CEO/President

The solution gives us a good value for its monthly cost, but our initial investment was high.

Sep 2021
||
(0)
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CEO/President

I would tell my peers that it is really nice to be able to instantly see our host's information...

Sep 2021
||
(0)
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Director

The vendor gave me exactly what they promised. The implementation and setup were very good. The...

Sep 2021
||
(0)
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Manager

We chose to go with the solution because everyone in our community uses it. It is very convenient to...

Sep 2021
||
(0)
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Manager

The solution is user friendly and stable. We don't have problems with it, and I don't have much to...

Sep 2021
||
(0)
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Manager

I have noticed that Epic doesn't pay much attention to us because we are a clinic. They are more...

Sep 2021
||
(0)
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Manager

Anytime we want a change, we have to reach out to our host. The change has to go through a build and...

Sep 2021
||
(0)
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Manager

Sometimes the host does really well with meeting our needs. They have established a ticket system,...

Sep 2021
||
(0)
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Manager

The reporting functionality isn't user friendly. The tools are very cumbersome. If we want to look...

Sep 2021
||
(0)
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Manager

Before an upgrade, we will meet with our host and go through the workflow to make sure everything is...

Sep 2021
||
(0)
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Manager

Our implementation was horrid at best. The host came in, and then they left. I don't feel like we...

Sep 2021
||
(0)
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Manager

We don't have a choice; the Community Connect model is in our long-term plans. In terms of ease of...

Sep 2021
||
(0)
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Manager

The host doesn't charge us outside of what we pay for routine support. We have had no issues with that....

Sep 2021
||
(0)
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Manager

Maybe parts of the EMR work as promoted, but not all of it. We went with this product because it had...

Sep 2021
||
(0)
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Manager

Maybe the EMR integrates with other solutions, but we aren't allowed to do that. A couple of years...

Sep 2021
||
(0)
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Manager

We could probably be utilizing a lot of things that could make our lives easier, but we are just not...

Sep 2021
||
(0)
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Manager

The host has a vision, but it isn't our vision. We can't do anything without the host hospital's...

Sep 2021
||
(0)
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Manager

We asked the host to set up the COVID-19 vaccine clinics the same as our flu vaccine clinics. They...

Sep 2021
||
(0)
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Manager

The host will mandate changes and say that the changes were made months ago. However, that is the...

Sep 2021
||
(0)
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Manager

We don’t like how names appear in MyChart versus on the patient’s insurance card. We are told to...

Sep 2021
||
(0)
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Analyst/Coordinator

For a few years now, one thing we have been anticipating is being able to send outgoing referrals...

Sep 2021
||
(0)
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Analyst/Coordinator

I enjoy Epic's system. I feel like the product is very usable. I like all the different ways of...

Sep 2021
||
(0)
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Analyst/Coordinator

Epic’s training is definitely lacking in our facility. We have not had any Epic training since the...

Sep 2021
||
(0)
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Analyst/Coordinator

When we want to ask Epic to change something that would help our flow, we don't even know who to...

Sep 2021
||
(0)
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Director

Our hardest complaint has been about getting new employees established. We had a nurse that fell out...

Sep 2021
||
(0)
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Director

Epic's system is so user friendly. We have been happy with it. We love its usability, and it is very...

Sep 2021
||
(0)
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Director

Our host is very responsive to our calls, questions, and concerns. When we call the help desk, our...

Sep 2021
||
(0)
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Manager

The quality reporting doesn't track everything that has to be reported. There is a manual tracking...

Sep 2021
||
(0)
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Manager

There is a point person that we normally communicate with, and that person is fast and nice. They...

Sep 2021
||
(0)
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Manager

I feel like we are going backward rather than forward. There are a lot of features that our host’s...

Sep 2021
||
(0)
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Manager

We can't do anything. We have to call our host in order to change things. When we want something, it...

Sep 2021
||
(0)
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Manager

We are struggling. When we did the kickoff, the system wasn't what we expected. The system was...

Sep 2021
||
(0)
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Manager

With things that need troubleshooting, it is hard to get support from our host because whoever is...

Sep 2021
||
(0)
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Manager

The training program was not good at all. Right now Epic’s software means nothing to me because I...

Sep 2021
||
(0)
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Manager

We had one person who took months to get trained because the options weren't available. That is a...

Sep 2021
||
(0)
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Manager

A lot of times when our host is doing updates, the next day, our Epic system crashes. That is a joke...

Sep 2021
||
(0)
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Manager

Things that we need internally, like the ability to email notes right from the program, are not...

Sep 2021
||
(0)
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Manager

We call the help line and put in requests. We are given a ticket number every time we call. We...

Sep 2021
||
(0)
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Manager

In addition to our host site, we have access to Epic through another entity that we are affiliated...

Sep 2021
||
(0)
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Manager

Our host has been very responsive when we have had issues. They are very proactive. They tell me...

Sep 2021
||
(0)
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Manager

I wouldn't really say I have a relationship with our host. We work with people there who are able to...

Sep 2021
||
(0)
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Manager

I have never worked with a nicer and more supportive group of people. Our host is phenomenal. We...

Sep 2021
||
(0)
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Manager

The system is a great product. Our host trained us very well, and they are very hands on. Whenever...

Sep 2021
||
(0)
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Manager

We for sure get our money's worth with Community Connect. It costs each of our providers a certain...

Sep 2021
||
(0)
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Manager

We would absolutely recommend Community Connect. If another organization came up to our host, then...

Sep 2021
||
(0)
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Manager

We refer our patients to the specialists at our host, so it made the most sense to all be on the...

Sep 2021
||
(0)
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Manager

Our host does not charge us for every little thing at all. We get one bill a year, and it has been...

Sep 2021
||
(0)
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Manager

Our host does a good job with implementations. More training on the platform would have been...

Sep 2021
||
(0)
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Manager

As far as I know, the platform works well. I don't know exactly how it is promoted to work, but it...

Sep 2021
||
(0)
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Manager

Community Connect takes some getting used to. I don’t know what would make it easier. It is such a...

Sep 2021
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Manager

The weakest part of our host’s system is how they run their reports because Epic will pull data from...

Sep 2021
||
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Manager

Usually, I email my contact, and that person gets back to me within minutes.

Sep 2021
||
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Manager

There is a learning curve with Epic's system, but Epic has a training team that is always very...

Sep 2021
||
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Manager

Epic's system is easy to use. I know how to navigate it, so it is easy for me. A lot of people use...

Sep 2021
||
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Manager

For us, I don't think that there are very many changes that could improve the experience. We like...

Sep 2021
||
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Manager

We don't like any changes. We sometimes feel that there are some changes that aren't necessary for...

Sep 2021
||
(0)
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CEO/President

The host charges us for the software, but the support is all included in the cost. So we don't get...

Sep 2021
||
(0)
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CEO/President

Epic's software is a disaster. They give no thought as to how physicians will interact with their...

Sep 2021
||
(0)
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CEO/President

Epic's problem is that they don't consult any physicians when designing workflows. They just put...

Sep 2021
||
(0)
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CEO/President

If I have any concerns about anything, I can reach out to the leaders at our host organization. They...

Sep 2021
||
(0)
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CEO/President

Community Connect is really good. The support people are really good at answering all our questions....

Sep 2021
||
(0)
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CEO/President

I would probably buy the product again, even though it has a lot of shortcomings. I would buy it...

Sep 2021
||
(0)
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Manager

So far, everything is okay. The product works well for us. The system is so user friendly, and we...

Sep 2021
||
(0)
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Manager

Community Connect EpicCare Ambulatory EMR is not intuitive. I have had trouble from the beginning...

Sep 2021
||
(0)
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Manager

We don't usually know about any upgrade for the Community Connect platform until it happens. We do...

Sep 2021
||
(0)
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Manager

The initial training for the platform was okay, but there really is no ongoing training.

Sep 2021
||
(0)
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Manager

Interoperability is probably the biggest bonus of the Community Connect product. It promotes the...

Sep 2021
||
(0)
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Manager

For Community Connect EpicCare Ambulatory EMR’s cost, we did get what was delivered initially and...

Sep 2021
||
(0)
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Manager

I feel pretty neutral about Community Connect EpicCare Ambulatory EMR. There are things I can...

Sep 2021
||
(0)
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Manager

Epic’s support is what I am having my biggest challenges with right now. When there is an issue or a...

Sep 2021
||
(0)
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Manager

If we aren't running reports, Community Connect EpicCare Ambulatory EMR is not hard to use. It isn't...

Sep 2021
||
(0)
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Manager

I would recommend the Community Connect platform. So far, we haven't had any major issues with it....

Aug 2021
||
(0)
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Manager

The Community Connect platform supports our integration goals perfectly. I don't think that there is...

Aug 2021
||
(0)
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Manager

I would like it if there were a way to streamline workflows in my role. That is hard to do because...

Aug 2021
||
(0)
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Manager

If I were making the decision today, I would purchase the Community Connect model again, but I would...

Aug 2021
||
(0)
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Manager

I really like the Epic product. But I am not impressed with who is facilitating it. At first, we had...

Aug 2021
||
(0)
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Manager

I really love Epic's system and all that it offers. It is amazing. We can share documents with other...

Aug 2021
||
(0)
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Manager

We have a work queue where the medical assistants work referrals that need to go out, but only...

Aug 2021
||
(0)
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Manager

Epic does a really good job of trying to keep up with the demands in the medical field. Their...

Aug 2021
||
(0)
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Manager

The worst thing about our implementation of the solution was that our staff members did all of their...

Aug 2021
||
(0)
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Manager

We are still struggling with work queues and referrals in the solution. We make referrals, but other...

Aug 2021
||
(0)
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Manager

Once users know the solution and have used it, things get much easier. Our host organization has...

Aug 2021
||
(0)
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Physician

If I am sending a note, I can remove some things that I don't think are useful for me or that may...

Aug 2021
||
(0)
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Physician

With the medical history section, the system allows us to put in positive things, but then we want...

Aug 2021
||
(0)
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Physician

At times, it would be great if we could put a graph or table of the patient's levels for the past...

Aug 2021
||
(0)
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Physician

My primary contact at our host definitely meets our needs. When I changed my phone, the two-factor...

Aug 2021
||
(0)
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Manager

The solution has come a long way. The vendor has worked several kinks out of it. They have done a...

Aug 2021
||
(0)
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Manager

The system’s integration has been a big help in terms of any data that we need. If somebody has been...

Aug 2021
||
(0)
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Manager

When I use the vendor's support, I just pick up the phone and call, and a teammate helps me. If they...

Aug 2021
||
(0)
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Physician

The only problem for me is that, at times, I see a patient and tell them to come back in six months'...

Aug 2021
||
(0)
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Physician

If there were somebody calling periodically to ask whether we have a problem or whether there is...

Aug 2021
||
(0)
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Physician

Initially, things were tough. There was a learning curve, but once we got used to the system, it was...

Aug 2021
||
(0)
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Physician

The system has certain features, such as the ability to get information from other Epic users in the...

Aug 2021
||
(0)
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Manager

The solution could meet my needs if a certain report could just be consolidated more. When I print...

Aug 2021
||
(0)
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Manager

I would like the vendor to make the system more user friendly for my chart capability.

Aug 2021
||
(0)
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Manager

The vendor did the best they could with training. We did the best we could too, but a lot of the...

Aug 2021
||
(0)
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Physician

I have the ability to access information on my phone if I am outside of the office because, at...

Aug 2021
||
(0)
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Physician

There haven't been any surprise bills. One of the things that people always complain about in the...

Aug 2021
||
(0)
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Physician

I like the ability to be able to practice on our own before going live. During the training, we had...

Aug 2021
||
(0)
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Manager

I sometimes have a label issue with Epic where the label maker just needs to be rebooted every time...

Aug 2021
||
(0)
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Manager

We are definitely keeping Epic's system. It is working great. We went from paper charts to the...

Aug 2021
||
(0)
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Manager

The setup cost us a lot of money. But since then, Epic's system hasn't cost us any money except for...

Aug 2021
||
(0)
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Manager

A while ago, I had a password issue and had to call the help desk. The help desk people were very...

Aug 2021
||
(0)
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Manager

We only had training when we first started, and the training didn’t help us when it was time to go...

Aug 2021
||
(0)
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Manager

Our experience with the product is going well. I can manage everything with the product's workflow....

Aug 2021
||
(0)
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Manager

I am a very busy person. When I call for support, I want somebody to help me right away. We...

Aug 2021
||
(0)
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Manager

Our host is doing great, and we don't have any issues or any questions for them. I love that we have...

Aug 2021
||
(0)
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Manager

I would tell others that they need Epic's system. I have even told my dentist about it.

Aug 2021
||
(0)
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Manager

I don’t know who the primary contact at our host site is. We submit tickets to the help desk, and...

Aug 2021
||
(0)
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Manager

Epic’s reporting could be better, but Epic is on track to help with that.

Aug 2021
||
(0)
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Manager

I would purchase the Community Connect model again if the decision were up to me, and our providers...

Aug 2021
||
(0)
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Manager

I have worked in healthcare for a long time, so I have used a lot of other systems. Epic is really...

Aug 2021
||
(0)
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Manager

In general, the Epic system is excellent. It is a great setup for smaller practices to have access...

Aug 2021
||
(0)
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Manager

Our Community Connect host is very responsive to us, but I have heard from providers that the...

Aug 2021
||
(0)
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Manager

There is something that we have been trying to work on, and it has taken an extended amount of time....

Aug 2021
||
(0)
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Manager

Decisions are made through our host within their internal system, and that is obviously how things...

Aug 2021
||
(0)
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CEO/President

The system brings in information from other systems very well. For example, state immunization...

Aug 2021
||
(0)
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CEO/President

A few things in the system are cumbersome and challenging for us. For example, if I want to cut and...

Aug 2021
||
(0)
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Manager

Overall, we are happy with the system and with our host. I didn't originally set up this contract,...

Aug 2021
||
(0)
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Manager

I don’t think that our host site would avoid charging us for every little thing. But I think the...

Aug 2021
||
(0)
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Manager

To some degree, we can customize the system. The functionality of the system meets our needs. The...

Aug 2021
||
(0)
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Manager

Someone from the host is supposed to be doing check-ins with us on a regular basis. Last year was...

Aug 2021
||
(0)
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Manager

We had a homegrown system, but we wanted to get away from that because we wanted to be on a system...

Aug 2021
||
(0)
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Manager

The biggest challenge for us is that we are a specialty, and Epic is not particularly well suited to...

Aug 2021
||
(0)
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Manager

We have a lot of space for the product, but we can only have four tabs open. That is annoying. It is...

Aug 2021
||
(0)
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Manager

One of the biggest frustrations as a Community Connect practice is that we don’t have a lot of say...

Aug 2021
||
(0)
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Manager

We have been able to accomplish everything we have wanted to within the system. We were assigned a...

Aug 2021
||
(0)
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Manager

We have been on the system for so long that using it has become second nature. The system has a very...

Aug 2021
||
(0)
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Manager

Overall, the reporting is pretty good. I would love to be able to create our own dashboards for each...

Aug 2021
||
(0)
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Manager

We have had issues being a Community Connect practice and being linked. We have had issues where we...

Aug 2021
||
(0)
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Manager

We have a few contacts we can reach out to if we can’t go through the help desk. The people that...

Aug 2021
||
(0)
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Manager

The biggest challenges are the little things. Since we don't have control over the changes we can...

Aug 2021
||
(0)
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Manager

One time, I was trying to get remote access for a new nurse that we had hired. The host had to give...

Aug 2021
||
(0)
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Manager

Epic's tool is such a large program, so there are IT people who specialize in specific parts of the...

Aug 2021
||
(0)
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Manager

I would not buy this solution again if I were given the option, but the solution is now part of our...

Aug 2021
||
(0)
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Manager

The vendor doesn't keep their promises. We used to have a day where Epic's people would come out and...

Aug 2021
||
(0)
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Manager

The solution's price goes up every year. We were forced to change our server. We had to pay for...

Aug 2021
||
(0)
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Manager

I think our host has done a good job of taking something that is available, spreading it out, and...

Aug 2021
||
(0)
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Manager

Whenever there is a change or upgrade, our host makes sure that we have the tools and resources...

Aug 2021
||
(0)
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Manager

Our host’s class schedules for training are typically once a month. We have to time our hiring with...

Aug 2021
||
(0)
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Manager

Community Connect is working out great. Our host can access our system remotely, and that is really...

Aug 2021
||
(0)
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Manager

The vendor needs to focus on the system's ease of use because sometimes the EMR is a little...

Aug 2021
||
(0)
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Manager

Sometimes the support is not great. We have a help desk line through the host hospital. If they...

Aug 2021
||
(0)
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Manager

Because of COVID-19, we can’t have our meetings anymore. A lot of training is done through just...

Aug 2021
||
(0)
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Manager

I have never seen any executives, but the people who I contact the most are always available by...

Aug 2021
||
(0)
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Manager

We have everything in the office notes and the telephone documentation that we need for our...

Aug 2021
||
(0)
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Manager

We have largely been happy with the product, and we would buy it again. Despite all the complaints...

Aug 2021
||
(0)
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Manager

Our host has been very good to work with. The product is a little expensive, and the fees are higher...

Aug 2021
||
(0)
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Manager

We haven't been able to integrate our lab system with Epic's system. We are putting our results...

Aug 2021
||
(0)
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Manager

The product quality is pretty good, and we are fairly satisfied. Clinically, the functionality is...

Aug 2021
||
(0)
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Manager

We have regular meetings with our host’s executive teams, and they are really good about reaching...

Aug 2021
||
(0)
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Manager

We have an ongoing issue that is causing our organization a huge headache, but the vendor hasn't...

Aug 2021
||
(0)
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Manager

It is a pain to have to go through the solution's processes for new users. With other systems, we...

Aug 2021
||
(0)
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Manager

The quality of the service that we receive is terrible. If there is a problem and we have to call...

Aug 2021
||
(0)
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Manager

We have some point people with our host site, but we don't like one of those people. They have way...

Aug 2021
||