Community Connect EpicCare Ambulatory EMR - Small Practices
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Subject Expert
Aaron Gleave
Senior Research Director
Commentary Summary
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User Commentary
The support for Community Connect EpicCare Ambulatory EMR is through a ticketing system. We actually...
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When we log in to the system, it gives us a heads-up when there is a system upgrade scheduled for...
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I wouldn't say there is ongoing training, but the system is pretty easy for us to use. I was only...
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We wanted the ability to connect Community Connect EpicCare Ambulatory EMR to another system we use...
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Our primary contact for the system sends monthly emails with any updates.
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When we are checking in a patient through Community Connect EpicCare Ambulatory EMR, there are way...
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The vendor is doing a great job, and it is great to have an EMR system that is universal that we can...
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One of the ways that Epic could improve is by expediting things more quickly in terms of onboarding...
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The tip sheets are horrible, but I don't think they are updated anymore. They are worthless, and...
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Our host's support has changed over the years. We used to be able to call and get a person who knew...
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The product is easy to use on a daily basis. It is simple to look at the patients' charts. The...
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When we first started using the product, there was great in-person training, but now we only have...
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Whenever we have upgrades, our host changes things without giving us much information besides a...
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We have several issues that have not been fixed because getting tickets resolved is hard. When we do...
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There is functionality in the system that hasn't worked from the very beginning. We were supposed to...
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When I need things to be escalated, I can work with people from our host's organization at any level...
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I would encourage someone to do Community Connect, but I would tell them how the system works and...
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When the COVID-19 pandemic happened, our host moved to more remote learning, and then they had some...
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An unexpected cost with the Epic system is adding on new providers.
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The Epic system is complicated to use because there are so many clicks. There are around 24 clicks...
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I don't think there is any proactive support from our Epic host. They send out an email blast with...
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I like the solution's precharge ability. I think that it makes a big difference to be able to start...
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For the most part, the product is working well. I think that there are some things that we could...
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Our host site's support people still need tips and tricks for certain things. They don't necessarily...
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Our host is not prompt about returning our calls, and they are not always knowledgeable regarding...
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Ongoing training is an area where our host is lacking. The host could benefit from more...
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There is one person that has come in and helped do training who is very knowledgeable, and that...
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The Epic system is going to be a part of our long-term plans. We don't plan on changing.
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When we have issues and reach out to the host site, the host is pretty responsive. When the issues...
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As far as using the Epic system on the practice side goes, I haven't had any issues because I am...
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Right now, I feel like I need some changes made with certain things to meet our specifications in...
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There are some little issues within the Epic system. With the internal faxing, I haven't come across...
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From an organizational standpoint, it would be nice if the product were easier to personalize. We...
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I am not sure why the product has both encounters and notes. Sometimes it can be hard to find...
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We have seen a point of frustration with the external labs. When we get the results, the host...
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Our host is trying to keep their promises, but they don’t always do that in a timely fashion.
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Nickel-and-diming was avoided up until we signed our most recent contract, and now there are a lot...
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The system is pricey, but it is worth the access because it is the best way to prove outcomes for...
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There are some gaps with the system. The EMR we had before would text or email reminders to the...
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I was in practice when we still used paper, and I remember the transition to digital. Things are a...
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I would like Epic's system to integrate with my website a bit more. It doesn't integrate at all...
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Having bill-pay and scheduling reminders would be great if they could somehow go out via Epic's...
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There are always glitches with Epic's updates. Some glitches affect us, and some glitches don't. Our...
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Our initial training was awesome. As we onboard people now, a lot of the training is virtual, and...
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There are a lot of regulations and goals that we need to accomplish, so we have to run some...
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If I put in orders for a patient, I would love for those to be able to go to any other hospital’s...
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We get bulk emails that tell us what new Epic functionality is coming out, and those are rather...
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Our host seems to respond fairly quickly to emails. If there is a major issue, and the host has to...
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Getting access to reports can be a little tough. I love the banner that has all the quality...
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There is a monthly charge. But the charge has been steady, and it isn't much for whatever the host provides....
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The system is complicated, but it is very good. The product has many ways to get to one thing, and...
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The system has so many things that we can use to connect with the patient and other physicians and...
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There are a couple of things in the Epic system that are lacking, such as integration with the...
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The product is very user friendly. The Care Everywhere Network is great. We are able to see the...
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Community Connect has been an awesome tool, and the ability to have our records in with other...
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It takes a long time to set up the product, learn how to use it, and get used to it. The platform is...
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If we had the opportunity, we would look at other options that allowed us to customize a bit more...
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Our host added a new liaison position. The liaison works with the independent practices. We had a...
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It takes a while to get what we need, but eventually, our host answers my questions and gets things...
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I just don't think the host has been offering anything innovative. Everything is the same. There are...
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Every system is different, so everybody has to learn EpicCare Ambulatory EMR, but it is pretty...
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I like working with Epic's system. We came from a more specialized platform, but Epic's platform is...
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The main improvement I want to see with Community Connect is being able to access other EMRs to pull...
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I have a person I can go to, and if they don't know how to get what I need, they find out in a...
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I wouldn't say Epic has unexpected costs. But we do have to supplement with other software because...
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We were very unhappy when we first did our implementation. I think that we were overwhelmed....
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I have the phone numbers of a few of our host site's people. I haven't reached out to them in a long...
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One cost that we didn't expect when we started with the system was the cost of printer ink. We are a...
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Our host site offered us a credit card billing service that came at a large daily cost along with...
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We manage our own network, so we are pretty savvy when it comes to IT. We learned how to do things...
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We had the worst training in the world from our Community Connect host. All of our training was...
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There was an update made to the system, so when we are checking in a patient, we have to put in...
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Our host has a phone number that we call for IT help, and the IT people get back to us pretty...
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The only contact that I have with our host is our IT contact. There was an individual who actually...
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All of the hospitals in our vicinity are on Epic's systems. That was one of the reasons that we...
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Epic needs to get away from the click mentality that they are in. Their modules aren't seamless. I...
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Epic doesn't deliver new technology at all. Their EMR is just a high-end version of an old product....
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Our host site's support has been excellent.
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Our host site's help desk lacks credibility and effectiveness. If we have an issue, then we can call...
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We have an amazing account representative. If we have an issue, we can call them. It is nice to have...
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There is now a cost for implementing the Community Connect software and getting trained, but that...
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The EMR is great. The system gives our physicians key information and is really good for them. Epic...
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We would like to be able to use the system comfortably without all the catches, different screens,...
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With certain reporting in the Community Connect platform, there are limitations on what we can...
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Our host is not proactive. We definitely need to call our host about issues. We have known for a...
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When we contact our host with an issue, sometimes we don't get any resolution. I like the host, and...
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We really don’t have enough access to our counterparts at our host. The only thing we can go through...
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We have learned to work with Community Connect EpicCare Ambulatory EMR. There are other systems that...
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I have talked to several different ambulatory offices that are trying to find a way to work through...
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Whenever there is an update to the system, I review the information sent out beforehand to see what...
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I don't always get the resolution that I need from our host's support, but the ease of accessing the...
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We got dragged into going with the product because it was the only way for us to have a really good...
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The host does training online. We can go and read the help tip sheets.
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In terms of the ability to look at the outcomes of patient interactions, Epic's EMR has a lot of...
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I will put a ticket in with the host site, and they will come back and tell us that they reached out...
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Epic did a huge update recently to make the system look more modern, but by doing that, some things...
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Overall, the system is really robust, but it is meant for big facilities because they can drill down...
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Recently, the host assigned us a person that I could call besides the people on the support team....
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Our host should allow for more autonomy with things like adaptability for changing screens. We can...
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Different users have different experiences with the product depending on the parts of the EMR that...
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We like Community Connect because we have people who understand the outpatient clinical process more...
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We would like to see more ad hoc options on the reporting side of the system. We have to call...
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With all the time the system has been out, I am very surprised that there has never been a...
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If we have a new employee and want to train them on a particular thing, that specific class may not...
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The training process from our host is not great. It is very cumbersome. The trainings are boring and...
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We have to jump through about 17 hoops to get to the person that we need to speak with at our host...
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The people who we deal with for implementations are great. We reach out to them, and they get back...
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Community Connect EpicCare Ambulatory EMR is worth the money.
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I used to work at a different practice, and the setup for the Epic system at the last practice was...
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There is something that I would like to change, but I probably can't because of HIPAA. I don’t like...
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If I need to make a change to the system, I have to always call the host's IT line for anything to...
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Our leadership hasn't determined whether or not we want to stay on the Epic system after our...
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If I were giving advice to a smaller practice about the Epic system, I would tell them to make sure...
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The Epic system has gotten better as we have gotten more familiar with it. It is good. We have a...
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Whenever we hire somebody new, there is an additional cost to train them.
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There have been a lot of additional costs associated with moving on board to the Epic system that we...
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On their dashboards, Epic does keep us up-to-date with any upcoming changes or any additional...
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Sometimes Epic’s upgrades are not that great. We are still having issues. If I weren’t having these...
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Going into this project, we had our own person that was going to set up the systems and everything...
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The negative part about the system is that the system's reporting is not very user friendly. When I...
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Because we are a small practice, we have multiple employees that do multiple jobs. When an employee...
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We wish our host would provide more training, either virtually or through training videos.
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We like that we are able to enter orders into the computer and streamline the patient scheduling...
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There really isn't any need for ongoing training. The solution is just simple to figure out. Anytime...
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I have had to appeal things with insurance companies, and in order to do so, I have had to send an...
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The vendor has created an online process to put in an IT issue. Before, we would have to call the...
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We are very satisfied, and the system works for us. I really like the fact that our host assigned us...
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What I like about having the Community Connect system is that we can access hospital records because...
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I wish there were fewer screens to go through to get where I am going. The system could be made a...
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The EMR system is pretty good. I don't think the system is totally perfect, but new things are...
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We don't have a problem getting things done when we call the IT support team. We don't have any...
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The host had a contract that said they would build all of the labs for a certain amount of money,...
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I like how we are connected to the hospital and to other practices. We can see the other providers'...
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We have to contact our host every time we want to make a change, even with our schedule. We make a...
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The implementation was hard for us because we tried to integrate from our old EMR to our new one,...
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We get one set bill from our Community Connect host, so we don’t get charged for every little thing....
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EpicCare Ambulatory EMR is a nice product that is extremely user friendly. The software's navigation...
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The Care Everywhere functionality, which enables us to connect with other hospitals around us that...
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I really like that we have a liaison between us and our Community Connect host, who is specifically...
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The help desk of our Community Connect host is a little difficult to work with. We normally have to...
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I can reach out to certain people at our hub organization, but now I get referred to the corporate...
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Going to the Community Connect software was supposed to reduce paper, but we actually waste more...
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Our Community Connect host sends me emails when there are upgrades, but the emails are usually...
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Our Community Connect host keeps most of their promises, but there are a few things they don't...
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Our Community Connect host does not do a very good job of being proactive. We have had issues that...
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I would tell others that while the Epic system is great software, it isn't sustainable with our...
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The dashboard and reports are fine and mostly easy, but it is a little difficult to create custom...
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We had a bit of a rough patch, but things have definitely improved. The communication between our...
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If there are any additional costs, our host is usually up front, so we are fully aware of the costs....
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The idea is to keep the system, but there are aspects that are making us want to look in another...
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The system is seamless for our outpatient clinic and works great for clinical use. It is robust and...
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The training was great for the physicians and providers, but everybody else, such as the medical...
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Other vendors say their applications integrate with Epic's system. While those applications might...
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The only things missing from our Epic system are better patient communication and better...
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The support we receive has gotten better only because we involved the top people from our host...
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Training for any new employee is nonexistent, and that is ridiculous. The training piece is...
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The host could do better at delivering new technology. I assume there are more upgrades available,...
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The upgrades haven't been very disruptive.
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There are very few opportunities to optimize the Epic interface. When we make recommendations, I am...
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One of the biggest pain points is onboarding. It can take up to two weeks to get a login and...
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The reporting isn’t necessarily tailored to specific practices. When we rolled out Epic’s system...
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I struggle with the reporting. It isn't very user friendly and is very clunky. They basically want...
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The solution is great. Our clinicians like it very much. We have had to build some things out, but...
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Our host site is readily available to answer our questions. Sending tickets to their help desk works...
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Our host site is willing to send people out to help us implement things. They also send us tip...
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I want insurance verification. A lot of people are very mobile with changing jobs and insurances. It...
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One of the last updates gave us a secure chat between providers and staff. That is a good thing. The...
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When we needed to be trained on the system and it was very new, we got a lot of support. We had a...
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Any type of report from the procedures is automatically in the patient's chart, including any...
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We used to be able to have a lab interface for our EMR. In the last few months, that hasn't been...
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More often than I would like, Epic's system goes down. Then we are stuck with no computers, and...
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I would really love to have a text messaging feature that would send patient reminders to their cell...
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The host charges us for their support, and we have a project manager who assists us somewhat. We...
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The EMR handles pretty much everything we need to do. The integration between MyChart and what we...
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Our host's support could be faster. When we have an issue, it takes a while to get it fixed. If we...
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Our downtime has been minimal. Our host site certainly communicates with us very well and quickly...
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Our host is involved, but they have no power to do anything. I don't know how much change our small...
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Our host promised that we would have certain features, but those features aren't available or don't...
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EpicCare Ambulatory EMR has good features. It is one source, and most patient medical records are in...
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EpicCare Ambulatory EMR is a great, robust system. However, we can't customize it for our individual...
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Typically, a manager has security access, so they can set up new users in any system. In our case,...
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Our rollout was horrific. Our host completely dropped the ball on training. We walked into a...
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Our host site’s customer service department would be much better at responding to and taking care of...
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The host's executive involvement is nonexistent. Our host isn't good at providing proactive support...
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We didn't have a primary contact from the host until recently. They decided to assign someone to us,...
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When our host releases things, they don't tell us what to expect so that we can look at things ahead...
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Epic's system doesn't have many things, such as the ability to receive faxes. With other EMRs, when...
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We went with the Community Connect model because it was more practical for our practice. We send a...
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I run a lot of reports through a separate reporting module in Epic’s system. Epic made changes to a...
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We can submit an online message to our host. We tell them that we are Community Connect customers,...
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I don't know whether I would recommend Community Connect. The majority of people in our office like...
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The system's training has been a hot-button issue for us. We were trained by consultants who were...
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The only unexpected costs that we receive are the continuing expenses of vendors that are associated...
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It has been tough to get little things built out and integrated with Epic's system. We have had...
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I have a problem with the solution's billing side and the lack of reports that give us information...
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I know that we have to have patient records and patient information, but we could use paper for...
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Our host taught us how to use the system for their hospital. They taught us things so that we could...
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I think we are all getting to the point where we will receive our money's worth. We are learning...
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Our previous system had an interface so that if anyone went for labs or diagnostics, the results and...
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We have some trainers coming back to help some of our staff members who are struggling and need to...
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I like Community Connect for everything but billing. The system is probably one of the most...
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For the most part, our Community Connect host keeps their promises. I am still working on a few...
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Our Community Connect host is fair with their charges. They charge us a very reasonable rate to have...
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Our implementation of the system took place during the pandemic. It was as tough as any...
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At this point, our host site has avoided charging us for a lot of the things that we thought that...
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The system does what Epic says that it will do. It gathers information in the background. We had to...
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I have to deal with technical support people all the time when I contact our host site. I may be...
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If a clinic's objective for the system is to share information about their patients to see how other...
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I have used Epic's EHR for over a decade. When I came to this office, going with Epic was a...
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There are things that I have noticed are a little slow with the system. It sometimes takes time for...
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My users feel like doing certain things in the system, such as registering someone, requires far too...
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I like the ease of finding things in a patient's chart. There are tabs that make knowing where to...
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The basic canned reports in the system are fine. However, if I want any other reports, I have to use...
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We can put in a support ticket, and we have access to our contact at the host. That person is always...
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We were supplied with trainers in the office when we went live with the system. Some of our staff...
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The IT or implementation managers from the Community Connect host should be included and involved in...
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We have problems with the prescriptions. We have problems with one person getting something but the...
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The physicians complain that when they are doing orders for patients to do testing, they can't even...
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We get a standard charge from the host, and they don't raise our fees at all.
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There are some things that are really great about Epic's software. There are always multiple...
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We get emails from the host that give us instructions, but nobody helps us with the upgrades, and we...
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There are issues with our ability to print a PDF. We are wasting so much paper because even if I...
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The host is pretty good about letting us know in advance what is going on regarding new technology....
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Using Community Connect through our host becomes really annoying. If somebody new comes onto Epic's...
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Concerning the Community Connect system, I would tell a peer that the current changes that have been...
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Our contact from the host site will actually take our questions and research them. If our contact is...
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Sometimes, finding things might seem easier to the developer, but sometimes trying to find something...
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Our company purchased and bought into things with the promise that Epic would interface only to find...
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With a recent update, I have had difficulty getting some of my reports. I have to put things in...
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There are five different ways that we can get to the same information in Epic's system. It is user...
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The solution is not user friendly. We are restricted with some of our access in terms of what we can...
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Our doctors are technically the hospital employees because they work in the hospital, and when our...
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Our account representatives are awesome. I appreciate not having to go through IT as much; I can...
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Implementing the product wasn't the problem. We are very dissatisfied with the company that is...
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The training is horrible. Our Community Connect host does not have people that know what they are...
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The product has too many options and needs too much customizing. One user's screen looks completely...
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Now that we don't have our representative, support is not available. The support is one of our main...
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Community Connect EpicCare Ambulatory EMR does not integrate very well with other products. We are...
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Our host is great at keeping their promises and doing everything humanly possible. We can count on...
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Our host has dedicated a physician who works with us to make sure the system is doing what we need...
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The Community Connect model gives us a shared system. We are able to see so much more of the patient...
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We are struggling with some of our equipment. We are utilizing a tablet for our patient workflow,...
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For any onboarding, all the training is done in person or virtually. For upgrades and the...
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This solution is not as user friendly as some other EMRs, especially with financial reports and...
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The vendor lets us know whenever something is down or there is an issue. They communicate efficiently....
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Overall, everybody seems to be able to use the product efficiently. My only concern is that...
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Things with the system have been good. I came from another organization that used Epic's system, so...
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Anytime people switch systems, there will be issues. We expect that absolutely every time. We didn’t...
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I see my satisfaction with the system staying about the same or getting better. The longer people...
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The training on the system was efficient and easy. Our host gave us a lot of services that we...
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We have had to spend a lot of money and resources to get some of our systems to link with the...
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One of our main struggles is support. We don't have a representative anymore like we used to....
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Everything that we were taught during the initial setup was catered to hospitals, so we have had to...
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The system is very user friendly, and I recommend it because we can access the major hospitals in...
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There are areas of the system that we could utilize better, such as the SlicerDicer tool. I can't...
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I can't make the changes I need to, such as adding a task to someone if they forget to add it....
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When we signed up for the Community Connect system, we had a great experience, and things started...
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