Community Connect EpicCare Ambulatory EMR - Small Practices
Filtered view: All

Subject Expert
Aaron Gleave
Senior Research Director
KLAS Senior Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

The support for Community Connect EpicCare Ambulatory EMR is through a ticketing system. We actually...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we log in to the system, it gives us a heads-up when there is a system upgrade scheduled for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't say there is ongoing training, but the system is pretty easy for us to use. I was only...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We wanted the ability to connect Community Connect EpicCare Ambulatory EMR to another system we use...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our primary contact for the system sends monthly emails with any updates.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we are checking in a patient through Community Connect EpicCare Ambulatory EMR, there are way...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is doing a great job, and it is great to have an EMR system that is universal that we can...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the ways that Epic could improve is by expediting things more quickly in terms of onboarding...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The tip sheets are horrible, but I don't think they are updated anymore. They are worthless, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our host's support has changed over the years. We used to be able to call and get a person who knew...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is easy to use on a daily basis. It is simple to look at the patients' charts. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we first started using the product, there was great in-person training, but now we only have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Whenever we have upgrades, our host changes things without giving us much information besides a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have several issues that have not been fixed because getting tickets resolved is hard. When we do...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is functionality in the system that hasn't worked from the very beginning. We were supposed to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I need things to be escalated, I can work with people from our host's organization at any level...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would encourage someone to do Community Connect, but I would tell them how the system works and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the COVID-19 pandemic happened, our host moved to more remote learning, and then they had some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

An unexpected cost with the Epic system is adding on new providers.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Epic system is complicated to use because there are so many clicks. There are around 24 clicks...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think there is any proactive support from our Epic host. They send out an email blast with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I like the solution's precharge ability. I think that it makes a big difference to be able to start...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

For the most part, the product is working well. I think that there are some things that we could...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our host site's support people still need tips and tricks for certain things. They don't necessarily...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our host is not prompt about returning our calls, and they are not always knowledgeable regarding...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Ongoing training is an area where our host is lacking. The host could benefit from more...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There is one person that has come in and helped do training who is very knowledgeable, and that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Epic system is going to be a part of our long-term plans. We don't plan on changing.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

When we have issues and reach out to the host site, the host is pretty responsive. When the issues...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as using the Epic system on the practice side goes, I haven't had any issues because I am...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Right now, I feel like I need some changes made with certain things to meet our specifications in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some little issues within the Epic system. With the internal faxing, I haven't come across...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

From an organizational standpoint, it would be nice if the product were easier to personalize. We...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I am not sure why the product has both encounters and notes. Sometimes it can be hard to find...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have seen a point of frustration with the external labs. When we get the results, the host...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our host is trying to keep their promises, but they don’t always do that in a timely fashion.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Nickel-and-diming was avoided up until we signed our most recent contract, and now there are a lot...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The system is pricey, but it is worth the access because it is the best way to prove outcomes for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There are some gaps with the system. The EMR we had before would text or email reminders to the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I was in practice when we still used paper, and I remember the transition to digital. Things are a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would like Epic's system to integrate with my website a bit more. It doesn't integrate at all...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Having bill-pay and scheduling reminders would be great if they could somehow go out via Epic's...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There are always glitches with Epic's updates. Some glitches affect us, and some glitches don't. Our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our initial training was awesome. As we onboard people now, a lot of the training is virtual, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There are a lot of regulations and goals that we need to accomplish, so we have to run some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If I put in orders for a patient, I would love for those to be able to go to any other hospital’s...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We get bulk emails that tell us what new Epic functionality is coming out, and those are rather...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our host seems to respond fairly quickly to emails. If there is a major issue, and the host has to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Getting access to reports can be a little tough. I love the banner that has all the quality...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a monthly charge. But the charge has been steady, and it isn't much for whatever the host provides....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is complicated, but it is very good. The product has many ways to get to one thing, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has so many things that we can use to connect with the patient and other physicians and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a couple of things in the Epic system that are lacking, such as integration with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very user friendly. The Care Everywhere Network is great. We are able to see the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Community Connect has been an awesome tool, and the ability to have our records in with other...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It takes a long time to set up the product, learn how to use it, and get used to it. The platform is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we had the opportunity, we would look at other options that allowed us to customize a bit more...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host added a new liaison position. The liaison works with the independent practices. We had a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It takes a while to get what we need, but eventually, our host answers my questions and gets things...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I just don't think the host has been offering anything innovative. Everything is the same. There are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every system is different, so everybody has to learn EpicCare Ambulatory EMR, but it is pretty...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like working with Epic's system. We came from a more specialized platform, but Epic's platform is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The main improvement I want to see with Community Connect is being able to access other EMRs to pull...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a person I can go to, and if they don't know how to get what I need, they find out in a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't say Epic has unexpected costs. But we do have to supplement with other software because...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We were very unhappy when we first did our implementation. I think that we were overwhelmed....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have the phone numbers of a few of our host site's people. I haven't reached out to them in a long...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

One cost that we didn't expect when we started with the system was the cost of printer ink. We are a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our host site offered us a credit card billing service that came at a large daily cost along with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We manage our own network, so we are pretty savvy when it comes to IT. We learned how to do things...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had the worst training in the world from our Community Connect host. All of our training was...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was an update made to the system, so when we are checking in a patient, we have to put in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host has a phone number that we call for IT help, and the IT people get back to us pretty...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only contact that I have with our host is our IT contact. There was an individual who actually...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

All of the hospitals in our vicinity are on Epic's systems. That was one of the reasons that we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Epic needs to get away from the click mentality that they are in. Their modules aren't seamless. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Epic doesn't deliver new technology at all. Their EMR is just a high-end version of an old product....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our host site's support has been excellent.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host site's help desk lacks credibility and effectiveness. If we have an issue, then we can call...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have an amazing account representative. If we have an issue, we can call them. It is nice to have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is now a cost for implementing the Community Connect software and getting trained, but that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The EMR is great. The system gives our physicians key information and is really good for them. Epic...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would like to be able to use the system comfortably without all the catches, different screens,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With certain reporting in the Community Connect platform, there are limitations on what we can...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host is not proactive. We definitely need to call our host about issues. We have known for a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we contact our host with an issue, sometimes we don't get any resolution. I like the host, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really don’t have enough access to our counterparts at our host. The only thing we can go through...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have learned to work with Community Connect EpicCare Ambulatory EMR. There are other systems that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have talked to several different ambulatory offices that are trying to find a way to work through...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever there is an update to the system, I review the information sent out beforehand to see what...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't always get the resolution that I need from our host's support, but the ease of accessing the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We got dragged into going with the product because it was the only way for us to have a really good...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The host does training online. We can go and read the help tip sheets.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of the ability to look at the outcomes of patient interactions, Epic's EMR has a lot of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I will put a ticket in with the host site, and they will come back and tell us that they reached out...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic did a huge update recently to make the system look more modern, but by doing that, some things...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, the system is really robust, but it is meant for big facilities because they can drill down...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Recently, the host assigned us a person that I could call besides the people on the support team....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host should allow for more autonomy with things like adaptability for changing screens. We can...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Different users have different experiences with the product depending on the parts of the EMR that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We like Community Connect because we have people who understand the outpatient clinical process more...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We would like to see more ad hoc options on the reporting side of the system. We have to call...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

With all the time the system has been out, I am very surprised that there has never been a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If we have a new employee and want to train them on a particular thing, that specific class may not...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The training process from our host is not great. It is very cumbersome. The trainings are boring and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to jump through about 17 hoops to get to the person that we need to speak with at our host...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The people who we deal with for implementations are great. We reach out to them, and they get back...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Community Connect EpicCare Ambulatory EMR is worth the money.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I used to work at a different practice, and the setup for the Epic system at the last practice was...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is something that I would like to change, but I probably can't because of HIPAA. I don’t like...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I need to make a change to the system, I have to always call the host's IT line for anything to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our leadership hasn't determined whether or not we want to stay on the Epic system after our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I were giving advice to a smaller practice about the Epic system, I would tell them to make sure...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Epic system has gotten better as we have gotten more familiar with it. It is good. We have a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever we hire somebody new, there is an additional cost to train them.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been a lot of additional costs associated with moving on board to the Epic system that we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

On their dashboards, Epic does keep us up-to-date with any upcoming changes or any additional...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes Epic’s upgrades are not that great. We are still having issues. If I weren’t having these...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Going into this project, we had our own person that was going to set up the systems and everything...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The negative part about the system is that the system's reporting is not very user friendly. When I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because we are a small practice, we have multiple employees that do multiple jobs. When an employee...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We wish our host would provide more training, either virtually or through training videos.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We like that we are able to enter orders into the computer and streamline the patient scheduling...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There really isn't any need for ongoing training. The solution is just simple to figure out. Anytime...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have had to appeal things with insurance companies, and in order to do so, I have had to send an...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has created an online process to put in an IT issue. Before, we would have to call the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are very satisfied, and the system works for us. I really like the fact that our host assigned us...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What I like about having the Community Connect system is that we can access hospital records because...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish there were fewer screens to go through to get where I am going. The system could be made a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The EMR system is pretty good. I don't think the system is totally perfect, but new things are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have a problem getting things done when we call the IT support team. We don't have any...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The host had a contract that said they would build all of the labs for a certain amount of money,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like how we are connected to the hospital and to other practices. We can see the other providers'...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to contact our host every time we want to make a change, even with our schedule. We make a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was hard for us because we tried to integrate from our old EMR to our new one,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We get one set bill from our Community Connect host, so we don’t get charged for every little thing....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

EpicCare Ambulatory EMR is a nice product that is extremely user friendly. The software's navigation...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Care Everywhere functionality, which enables us to connect with other hospitals around us that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like that we have a liaison between us and our Community Connect host, who is specifically...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The help desk of our Community Connect host is a little difficult to work with. We normally have to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I can reach out to certain people at our hub organization, but now I get referred to the corporate...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Going to the Community Connect software was supposed to reduce paper, but we actually waste more...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our Community Connect host sends me emails when there are upgrades, but the emails are usually...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our Community Connect host keeps most of their promises, but there are a few things they don't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our Community Connect host does not do a very good job of being proactive. We have had issues that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would tell others that while the Epic system is great software, it isn't sustainable with our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The dashboard and reports are fine and mostly easy, but it is a little difficult to create custom...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had a bit of a rough patch, but things have definitely improved. The communication between our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If there are any additional costs, our host is usually up front, so we are fully aware of the costs....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The idea is to keep the system, but there are aspects that are making us want to look in another...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is seamless for our outpatient clinic and works great for clinical use. It is robust and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The training was great for the physicians and providers, but everybody else, such as the medical...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other vendors say their applications integrate with Epic's system. While those applications might...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only things missing from our Epic system are better patient communication and better...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support we receive has gotten better only because we involved the top people from our host...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Training for any new employee is nonexistent, and that is ridiculous. The training piece is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The host could do better at delivering new technology. I assume there are more upgrades available,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The upgrades haven't been very disruptive.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There are very few opportunities to optimize the Epic interface. When we make recommendations, I am...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

One of the biggest pain points is onboarding. It can take up to two weeks to get a login and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The reporting isn’t necessarily tailored to specific practices. When we rolled out Epic’s system...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I struggle with the reporting. It isn't very user friendly and is very clunky. They basically want...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is great. Our clinicians like it very much. We have had to build some things out, but...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host site is readily available to answer our questions. Sending tickets to their help desk works...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host site is willing to send people out to help us implement things. They also send us tip...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I want insurance verification. A lot of people are very mobile with changing jobs and insurances. It...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the last updates gave us a secure chat between providers and staff. That is a good thing. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we needed to be trained on the system and it was very new, we got a lot of support. We had a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Any type of report from the procedures is automatically in the patient's chart, including any...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We used to be able to have a lab interface for our EMR. In the last few months, that hasn't been...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

More often than I would like, Epic's system goes down. Then we are stuck with no computers, and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would really love to have a text messaging feature that would send patient reminders to their cell...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The host charges us for their support, and we have a project manager who assists us somewhat. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The EMR handles pretty much everything we need to do. The integration between MyChart and what we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host's support could be faster. When we have an issue, it takes a while to get it fixed. If we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our downtime has been minimal. Our host site certainly communicates with us very well and quickly...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Our host is involved, but they have no power to do anything. I don't know how much change our small...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Our host promised that we would have certain features, but those features aren't available or don't...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

EpicCare Ambulatory EMR has good features. It is one source, and most patient medical records are in...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

EpicCare Ambulatory EMR is a great, robust system. However, we can't customize it for our individual...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Typically, a manager has security access, so they can set up new users in any system. In our case,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our rollout was horrific. Our host completely dropped the ball on training. We walked into a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host site’s customer service department would be much better at responding to and taking care of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The host's executive involvement is nonexistent. Our host isn't good at providing proactive support...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We didn't have a primary contact from the host until recently. They decided to assign someone to us,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When our host releases things, they don't tell us what to expect so that we can look at things ahead...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic's system doesn't have many things, such as the ability to receive faxes. With other EMRs, when...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We went with the Community Connect model because it was more practical for our practice. We send a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I run a lot of reports through a separate reporting module in Epic’s system. Epic made changes to a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can submit an online message to our host. We tell them that we are Community Connect customers,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know whether I would recommend Community Connect. The majority of people in our office like...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system's training has been a hot-button issue for us. We were trained by consultants who were...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only unexpected costs that we receive are the continuing expenses of vendors that are associated...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It has been tough to get little things built out and integrated with Epic's system. We have had...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a problem with the solution's billing side and the lack of reports that give us information...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know that we have to have patient records and patient information, but we could use paper for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host taught us how to use the system for their hospital. They taught us things so that we could...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think we are all getting to the point where we will receive our money's worth. We are learning...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our previous system had an interface so that if anyone went for labs or diagnostics, the results and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have some trainers coming back to help some of our staff members who are struggling and need to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like Community Connect for everything but billing. The system is probably one of the most...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, our Community Connect host keeps their promises. I am still working on a few...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our Community Connect host is fair with their charges. They charge us a very reasonable rate to have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our implementation of the system took place during the pandemic. It was as tough as any...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At this point, our host site has avoided charging us for a lot of the things that we thought that...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system does what Epic says that it will do. It gathers information in the background. We had to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have to deal with technical support people all the time when I contact our host site. I may be...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If a clinic's objective for the system is to share information about their patients to see how other...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have used Epic's EHR for over a decade. When I came to this office, going with Epic was a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are things that I have noticed are a little slow with the system. It sometimes takes time for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My users feel like doing certain things in the system, such as registering someone, requires far too...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the ease of finding things in a patient's chart. There are tabs that make knowing where to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The basic canned reports in the system are fine. However, if I want any other reports, I have to use...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can put in a support ticket, and we have access to our contact at the host. That person is always...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were supplied with trainers in the office when we went live with the system. Some of our staff...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The IT or implementation managers from the Community Connect host should be included and involved in...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have problems with the prescriptions. We have problems with one person getting something but the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The physicians complain that when they are doing orders for patients to do testing, they can't even...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get a standard charge from the host, and they don't raise our fees at all.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some things that are really great about Epic's software. There are always multiple...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get emails from the host that give us instructions, but nobody helps us with the upgrades, and we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are issues with our ability to print a PDF. We are wasting so much paper because even if I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The host is pretty good about letting us know in advance what is going on regarding new technology....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Using Community Connect through our host becomes really annoying. If somebody new comes onto Epic's...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Concerning the Community Connect system, I would tell a peer that the current changes that have been...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our contact from the host site will actually take our questions and research them. If our contact is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes, finding things might seem easier to the developer, but sometimes trying to find something...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our company purchased and bought into things with the promise that Epic would interface only to find...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With a recent update, I have had difficulty getting some of my reports. I have to put things in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are five different ways that we can get to the same information in Epic's system. It is user...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is not user friendly. We are restricted with some of our access in terms of what we can...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our doctors are technically the hospital employees because they work in the hospital, and when our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our account representatives are awesome. I appreciate not having to go through IT as much; I can...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementing the product wasn't the problem. We are very dissatisfied with the company that is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training is horrible. Our Community Connect host does not have people that know what they are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product has too many options and needs too much customizing. One user's screen looks completely...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Now that we don't have our representative, support is not available. The support is one of our main...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Community Connect EpicCare Ambulatory EMR does not integrate very well with other products. We are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host is great at keeping their promises and doing everything humanly possible. We can count on...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host has dedicated a physician who works with us to make sure the system is doing what we need...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Community Connect model gives us a shared system. We are able to see so much more of the patient...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are struggling with some of our equipment. We are utilizing a tablet for our patient workflow,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For any onboarding, all the training is done in person or virtually. For upgrades and the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This solution is not as user friendly as some other EMRs, especially with financial reports and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor lets us know whenever something is down or there is an issue. They communicate efficiently....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, everybody seems to be able to use the product efficiently. My only concern is that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things with the system have been good. I came from another organization that used Epic's system, so...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Anytime people switch systems, there will be issues. We expect that absolutely every time. We didn’t...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I see my satisfaction with the system staying about the same or getting better. The longer people...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training on the system was efficient and easy. Our host gave us a lot of services that we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had to spend a lot of money and resources to get some of our systems to link with the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of our main struggles is support. We don't have a representative anymore like we used to....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything that we were taught during the initial setup was catered to hospitals, so we have had to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very user friendly, and I recommend it because we can access the major hospitals in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are areas of the system that we could utilize better, such as the SlicerDicer tool. I can't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can't make the changes I need to, such as adding a task to someone if they forget to add it....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we signed up for the Community Connect system, we had a great experience, and things started...

Mar 2022
|| <