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Community Connect EpicCare Ambulatory EMR - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Manager
I am not pleased with the vendor. The solution requires a lot of extra work that isn't worth it. We...
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Manager
None of my co-workers' setups for this product are the same. Everyone has different things available...
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Manager
One thing that I hate about using the product through a host is that when we call about an issue,...
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Manager
We use a call center to connect to our host site. That call center will then either send us to the...
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Manager
The system is very time consuming for a small office. It probably works great for hospitals, but...
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Manager
We don't use the solution for billing. We don't even have our billing connected to the solution. We...
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Manager
Based on what I have seen, I would not say that our host site has kept their promises. I thought...
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Manager
I feel bad for the vendor's people who answer their 1-800 number because they catch aggravated...
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Analyst/Coordinator
There is no executive involvement. An issue is reported to one person, but then it is assigned to...
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Analyst/Coordinator
When we went on this system, we set it up to do charge review for X number of months to make sure...
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Analyst/Coordinator
I wish the software were user friendly. The system is not intuitive. We shouldn't have to dig to...
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Analyst/Coordinator
The upgrades are downgrades because the host doesn't offer adequate training, so the upgrades slow...
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Analyst/Coordinator
The host has set up a ticketing system. We are supposed to open a ticket digitally. However, nothing...
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Manager
We bought the software through the host site, and that was wonderful. I loved the purchase price....
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Manager
We don’t always get the best support. Because we are on the Community Connect platform, sometimes we...
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Manager
When the vendor does an update, they send out examples of how things have changed and how to go...
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Manager
A lot of people struggle with the reporting part of the system. Epic promoted such a good program,...
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Manager
We are a specialty practice, and our host's training covers a broad spectrum. Our host trains my...
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Manager
Sometimes, our host will bring something in and say that we are going to do it in a certain way....
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Manager
Once we figure the system out, everything in it is easy to use. Sometimes, our host doesn't have the...
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Manager
We have a huge problem with reporting in the Community Connect platform. I need an easier workflow...
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Manager
I would definitely encourage others to use Epic's system because everybody in the area is on the...
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Manager
One change our host could make to make our experience better is probably to have the same product...
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Manager
The charting for clinical staff in the system is excellent. The doctors are very satisfied with how...
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CFO
Epic keeps their promises for the most part. They firmly believe in not overpromising but rather in...
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CFO
The system struggles with palliative care. Community Connect EpicCare Ambulatory EMR is not a...
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Manager
Our host site hasn't kept their promises. We expect something, and then it doesn't happen. Our host...
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Manager
There is a person at the host site that I work with on reports, and that person gave me their direct...
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Manager
The contact we had in the beginning was really good. Whenever I would send them a message, we would...
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Manager
The actual system is sharp, but going through a host makes it more difficult. We have to go through...
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Manager
One problem is that we cannot schedule surgeries in the system. We have to use a different system...
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Manager
The implementation of the system had a lot of issues. We didn't have clear communication among the...
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Manager
I felt like the team that trained us on the system didn't have an understanding of our operations...
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Manager
I like how the system's telephone feature works. The way we take messages and route them within the...
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Analyst/Coordinator
Starting with the solution is ugly because there is a lot of information to take in all at once. The...
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Analyst/Coordinator
The product's major strength is its networking. I like that we can see everything from everywhere,...
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Analyst/Coordinator
The product definitely improved our processes almost across the board. It makes certain staff jobs...
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Manager
We can't make changes to the system. It is controlled by our host site. There are some things that I...
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Manager
There are some people who we can contact when we need help with the system. But the feedback that we...
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Manager
The solution's reporting tools aren't user friendly at all. Part of that could be that we were never...
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Manager
We switched over to the solution because it was connected to our hospital. That made it easier for...
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Manager
When we implemented the solution, something happened that was outside of our host site's control, so...
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Manager
We have a new employee who just took some classes, and they picked up the solution with no problem....
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Manager
We have an IT person who can help us. There is a cost whenever there is an upgrade or we need to...
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Manager
When we do upgrades, our host site just gives us pamphlets. Then, it is our responsibility to handle...
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Manager
Epic's system works well for our host hospital, but it isn't always the perfect size for the office...
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Manager
We aren't moving away from Epic's system. That would be painful. I think that our host site keeps up...
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Manager
There are many ways to do the same thing in the system. If the solution were more simplified so that...
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Manager
Our host site's IT team is fabulous, but we are supposed to call Epic's help desk to put in any sort...
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Manager
One good thing is that community connect is way cheaper than the alternatives. My recommendation to...
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Manager
The solution is a little different because its software is hospital based. We link in with our host,...
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Manager
When we were getting the overview of the solution, we were getting what our host's employees would...
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Manager
Epic has a lot of reports that are built into the solution. It is very difficult for us to try to...
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Manager
When we started with the system, we knew that a lot of the little things that we liked about the...
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Manager
I can send a message to our host and get a response, so I would say that our host site's leaders are...
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Analyst/Coordinator
I have a nuanced stance on whether I would get the Community Connect platform again. On one hand,...
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Analyst/Coordinator
There are layers between us and the people who can make changes in the product, so it takes forever...
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Analyst/Coordinator
One change that could be made to improve our experience with the Community Connect platform would be...
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Analyst/Coordinator
As a primary care provider, I am very aware that the EMR was initially developed for hospital care,...
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Analyst/Coordinator
The Epic iPad app limits what I can do, especially with COVID-19. I do a lot of visits with patients...
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Analyst/Coordinator
Our host's support for reporting and analytics is slow. When I am using the dashboard, I try to do...
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Analyst/Coordinator
The built-in support tools for identifying and closing gaps in care are good. I like having the...
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Analyst/Coordinator
I don't get any training. There is a problem with Community Connect sites being able to easily get...
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Analyst/Coordinator
Epic should have a clinician involved in the creation of order sets. The issue could be with our...
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Manager
As far as issues go, there is always something we wish that we could see on multiple screens....
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Manager
We would like to see a more cohesive transfer of data between the different organizations. There...
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Manager
We migrated to the Epic system because of the ease of use. Our host system was changing to the Epic...
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Manager
So far, most of the updates have been very good. As someone with an IT background, the overall...
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Manager
There is a learning curve for end users. Once someone learns, the EMR is not too hard to use as long...
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Manager
I have had to call for support a couple of times, and it has been pretty good.
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Manager
With charting, we were used to some of the functionality being in one place. The physicians could go...
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Manager
The biggest thing about keeping promises is the timing. If anything is updated, we are usually the...
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Manager
Once customers started using the product, they realized that what they were taught was sometimes a...
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Manager
We actually currently have a problem with integration. This popped up early on, and we didn't...
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Physician
We receive training for Community Connect EpicCare Ambulatory EMR mainly on the phone or online. The...
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Physician
Our host organization could do better in terms of support because we sometimes call and don’t get a...
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Physician
I don’t talk to any of the executives at our host organization. We talk to the technical support...
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CEO/President
Our experience with community connect has been good in many ways, but it has also been frustrating....
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CEO/President
On the support side, it appears that our host has had a difficult time keeping a support team...
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CEO/President
In their original presentation, our salesperson said that they would tailor the solution to our...
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CEO/President
We have no access to our counterparts at our host organization. It would be helpful to have examples...
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CEO/President
We would like a direct contact from our host who can periodically sit beside us and go through the...
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CEO/President
We were assured that our labs would interface with our EMR very quickly after we got the solution,...
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CEO/President
Our implementations mostly go well, and our host site tries to tell us about things. There are...
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CEO/President
There are too many clicks and repetitive tasks in the system. Its screens don't automatically...
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CEO/President
We can send our host an email and generally get an email response within a day or two. Then, the...
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CEO/President
We work with one of our host site's executives, and they are very helpful. If we are supposed to...
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CEO/President
The solution gives us a good value for its monthly cost, but our initial investment was high.
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CEO/President
I would tell my peers that it is really nice to be able to instantly see our host's information...
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Director
The vendor gave me exactly what they promised. The implementation and setup were very good. The...
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Manager
We chose to go with the solution because everyone in our community uses it. It is very convenient to...
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Manager
The solution is user friendly and stable. We don't have problems with it, and I don't have much to...
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Manager
I have noticed that Epic doesn't pay much attention to us because we are a clinic. They are more...
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Manager
Anytime we want a change, we have to reach out to our host. The change has to go through a build and...
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Manager
Sometimes the host does really well with meeting our needs. They have established a ticket system,...
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Manager
The reporting functionality isn't user friendly. The tools are very cumbersome. If we want to look...
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Manager
Before an upgrade, we will meet with our host and go through the workflow to make sure everything is...
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Manager
Our implementation was horrid at best. The host came in, and then they left. I don't feel like we...
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Manager
We don't have a choice; the Community Connect model is in our long-term plans. In terms of ease of...
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Manager
The host doesn't charge us outside of what we pay for routine support. We have had no issues with that....
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Manager
Maybe parts of the EMR work as promoted, but not all of it. We went with this product because it had...
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Manager
Maybe the EMR integrates with other solutions, but we aren't allowed to do that. A couple of years...
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Manager
We could probably be utilizing a lot of things that could make our lives easier, but we are just not...
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Manager
The host has a vision, but it isn't our vision. We can't do anything without the host hospital's...
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Manager
We asked the host to set up the COVID-19 vaccine clinics the same as our flu vaccine clinics. They...
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Manager
The host will mandate changes and say that the changes were made months ago. However, that is the...
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Manager
We don’t like how names appear in MyChart versus on the patient’s insurance card. We are told to...
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Analyst/Coordinator
For a few years now, one thing we have been anticipating is being able to send outgoing referrals...
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Analyst/Coordinator
I enjoy Epic's system. I feel like the product is very usable. I like all the different ways of...
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Analyst/Coordinator
Epic’s training is definitely lacking in our facility. We have not had any Epic training since the...
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Analyst/Coordinator
When we want to ask Epic to change something that would help our flow, we don't even know who to...
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Director
Our hardest complaint has been about getting new employees established. We had a nurse that fell out...
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Director
Epic's system is so user friendly. We have been happy with it. We love its usability, and it is very...
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Director
Our host is very responsive to our calls, questions, and concerns. When we call the help desk, our...
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Manager
The quality reporting doesn't track everything that has to be reported. There is a manual tracking...
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Manager
There is a point person that we normally communicate with, and that person is fast and nice. They...
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Manager
I feel like we are going backward rather than forward. There are a lot of features that our host’s...
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Manager
We can't do anything. We have to call our host in order to change things. When we want something, it...
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Manager
We are struggling. When we did the kickoff, the system wasn't what we expected. The system was...
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Manager
With things that need troubleshooting, it is hard to get support from our host because whoever is...
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Manager
The training program was not good at all. Right now Epic’s software means nothing to me because I...
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Manager
We had one person who took months to get trained because the options weren't available. That is a...
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Manager
A lot of times when our host is doing updates, the next day, our Epic system crashes. That is a joke...
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Manager
Things that we need internally, like the ability to email notes right from the program, are not...
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Manager
We call the help line and put in requests. We are given a ticket number every time we call. We...
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Manager
In addition to our host site, we have access to Epic through another entity that we are affiliated...
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Manager
Our host has been very responsive when we have had issues. They are very proactive. They tell me...
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Manager
I wouldn't really say I have a relationship with our host. We work with people there who are able to...
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Manager
I have never worked with a nicer and more supportive group of people. Our host is phenomenal. We...
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Manager
The system is a great product. Our host trained us very well, and they are very hands on. Whenever...
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Manager
We for sure get our money's worth with Community Connect. It costs each of our providers a certain...
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Manager
We would absolutely recommend Community Connect. If another organization came up to our host, then...
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Manager
We refer our patients to the specialists at our host, so it made the most sense to all be on the...
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Manager
Our host does not charge us for every little thing at all. We get one bill a year, and it has been...
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Manager
Our host does a good job with implementations. More training on the platform would have been...
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Manager
As far as I know, the platform works well. I don't know exactly how it is promoted to work, but it...
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Manager
Community Connect takes some getting used to. I don’t know what would make it easier. It is such a...
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Manager
The weakest part of our host’s system is how they run their reports because Epic will pull data from...
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Manager
Usually, I email my contact, and that person gets back to me within minutes.
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Manager
There is a learning curve with Epic's system, but Epic has a training team that is always very...
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Manager
Epic's system is easy to use. I know how to navigate it, so it is easy for me. A lot of people use...
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Manager
For us, I don't think that there are very many changes that could improve the experience. We like...
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Manager
We don't like any changes. We sometimes feel that there are some changes that aren't necessary for...
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CEO/President
The host charges us for the software, but the support is all included in the cost. So we don't get...
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CEO/President
Epic's software is a disaster. They give no thought as to how physicians will interact with their...
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CEO/President
Epic's problem is that they don't consult any physicians when designing workflows. They just put...
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CEO/President
If I have any concerns about anything, I can reach out to the leaders at our host organization. They...
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CEO/President
Community Connect is really good. The support people are really good at answering all our questions....
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CEO/President
I would probably buy the product again, even though it has a lot of shortcomings. I would buy it...
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Manager
So far, everything is okay. The product works well for us. The system is so user friendly, and we...
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Manager
Community Connect EpicCare Ambulatory EMR is not intuitive. I have had trouble from the beginning...
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Manager
We don't usually know about any upgrade for the Community Connect platform until it happens. We do...
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Manager
The initial training for the platform was okay, but there really is no ongoing training.
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Manager
Interoperability is probably the biggest bonus of the Community Connect product. It promotes the...
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Manager
For Community Connect EpicCare Ambulatory EMR’s cost, we did get what was delivered initially and...
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Manager
I feel pretty neutral about Community Connect EpicCare Ambulatory EMR. There are things I can...
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Manager
Epic’s support is what I am having my biggest challenges with right now. When there is an issue or a...
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Manager
If we aren't running reports, Community Connect EpicCare Ambulatory EMR is not hard to use. It isn't...
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Manager
I would recommend the Community Connect platform. So far, we haven't had any major issues with it....
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Manager
The Community Connect platform supports our integration goals perfectly. I don't think that there is...
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Manager
I would like it if there were a way to streamline workflows in my role. That is hard to do because...
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Manager
If I were making the decision today, I would purchase the Community Connect model again, but I would...
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Manager
I really like the Epic product. But I am not impressed with who is facilitating it. At first, we had...
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Manager
I really love Epic's system and all that it offers. It is amazing. We can share documents with other...
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Manager
We have a work queue where the medical assistants work referrals that need to go out, but only...
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Manager
Epic does a really good job of trying to keep up with the demands in the medical field. Their...
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Manager
The worst thing about our implementation of the solution was that our staff members did all of their...
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Manager
We are still struggling with work queues and referrals in the solution. We make referrals, but other...
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Manager
Once users know the solution and have used it, things get much easier. Our host organization has...
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Physician
If I am sending a note, I can remove some things that I don't think are useful for me or that may...
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Physician
With the medical history section, the system allows us to put in positive things, but then we want...
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Physician
At times, it would be great if we could put a graph or table of the patient's levels for the past...
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Physician
My primary contact at our host definitely meets our needs. When I changed my phone, the two-factor...
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Manager
The solution has come a long way. The vendor has worked several kinks out of it. They have done a...
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Manager
The system’s integration has been a big help in terms of any data that we need. If somebody has been...
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Manager
When I use the vendor's support, I just pick up the phone and call, and a teammate helps me. If they...
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Physician
The only problem for me is that, at times, I see a patient and tell them to come back in six months'...
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Physician
If there were somebody calling periodically to ask whether we have a problem or whether there is...
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Physician
Initially, things were tough. There was a learning curve, but once we got used to the system, it was...
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Physician
The system has certain features, such as the ability to get information from other Epic users in the...
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Manager
The solution could meet my needs if a certain report could just be consolidated more. When I print...
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Manager
I would like the vendor to make the system more user friendly for my chart capability.
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Manager
The vendor did the best they could with training. We did the best we could too, but a lot of the...
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Physician
I have the ability to access information on my phone if I am outside of the office because, at...
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Physician
There haven't been any surprise bills. One of the things that people always complain about in the...
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Physician
I like the ability to be able to practice on our own before going live. During the training, we had...
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Manager
I sometimes have a label issue with Epic where the label maker just needs to be rebooted every time...
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Manager
We are definitely keeping Epic's system. It is working great. We went from paper charts to the...
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Manager
The setup cost us a lot of money. But since then, Epic's system hasn't cost us any money except for...
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Manager
A while ago, I had a password issue and had to call the help desk. The help desk people were very...
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Manager
We only had training when we first started, and the training didn’t help us when it was time to go...
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Manager
Our experience with the product is going well. I can manage everything with the product's workflow....
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Manager
I am a very busy person. When I call for support, I want somebody to help me right away. We...
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Manager
Our host is doing great, and we don't have any issues or any questions for them. I love that we have...
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Manager
I would tell others that they need Epic's system. I have even told my dentist about it.
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Manager
I don’t know who the primary contact at our host site is. We submit tickets to the help desk, and...
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Manager
Epic’s reporting could be better, but Epic is on track to help with that.
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Manager
I would purchase the Community Connect model again if the decision were up to me, and our providers...
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Manager
I have worked in healthcare for a long time, so I have used a lot of other systems. Epic is really...
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Manager
In general, the Epic system is excellent. It is a great setup for smaller practices to have access...
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Manager
Our Community Connect host is very responsive to us, but I have heard from providers that the...
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Manager
There is something that we have been trying to work on, and it has taken an extended amount of time....
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Manager
Decisions are made through our host within their internal system, and that is obviously how things...
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CEO/President
The system brings in information from other systems very well. For example, state immunization...
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CEO/President
A few things in the system are cumbersome and challenging for us. For example, if I want to cut and...
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Manager
Overall, we are happy with the system and with our host. I didn't originally set up this contract,...
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Manager
I don’t think that our host site would avoid charging us for every little thing. But I think the...
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Manager
To some degree, we can customize the system. The functionality of the system meets our needs. The...
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Manager
Someone from the host is supposed to be doing check-ins with us on a regular basis. Last year was...
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Manager
We had a homegrown system, but we wanted to get away from that because we wanted to be on a system...
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Manager
The biggest challenge for us is that we are a specialty, and Epic is not particularly well suited to...
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Manager
We have a lot of space for the product, but we can only have four tabs open. That is annoying. It is...
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Manager
One of the biggest frustrations as a Community Connect practice is that we don’t have a lot of say...
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Manager
We have been able to accomplish everything we have wanted to within the system. We were assigned a...
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Manager
We have been on the system for so long that using it has become second nature. The system has a very...
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Manager
Overall, the reporting is pretty good. I would love to be able to create our own dashboards for each...
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Manager
We have had issues being a Community Connect practice and being linked. We have had issues where we...
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Manager
We have a few contacts we can reach out to if we can’t go through the help desk. The people that...
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Manager
The biggest challenges are the little things. Since we don't have control over the changes we can...
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Manager
One time, I was trying to get remote access for a new nurse that we had hired. The host had to give...
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Manager
Epic's tool is such a large program, so there are IT people who specialize in specific parts of the...
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Manager
I would not buy this solution again if I were given the option, but the solution is now part of our...
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Manager
The vendor doesn't keep their promises. We used to have a day where Epic's people would come out and...
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Manager
The solution's price goes up every year. We were forced to change our server. We had to pay for...
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Manager
I think our host has done a good job of taking something that is available, spreading it out, and...
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Manager
Whenever there is a change or upgrade, our host makes sure that we have the tools and resources...
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Manager
Our host’s class schedules for training are typically once a month. We have to time our hiring with...
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Manager
Community Connect is working out great. Our host can access our system remotely, and that is really...
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Manager
The vendor needs to focus on the system's ease of use because sometimes the EMR is a little...
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Manager
Sometimes the support is not great. We have a help desk line through the host hospital. If they...
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Manager
Because of COVID-19, we can’t have our meetings anymore. A lot of training is done through just...
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Manager
I have never seen any executives, but the people who I contact the most are always available by...
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Manager
We have everything in the office notes and the telephone documentation that we need for our...
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Manager
We have largely been happy with the product, and we would buy it again. Despite all the complaints...
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Manager
Our host has been very good to work with. The product is a little expensive, and the fees are higher...
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Manager
We haven't been able to integrate our lab system with Epic's system. We are putting our results...
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Manager
The product quality is pretty good, and we are fairly satisfied. Clinically, the functionality is...
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Manager
We have regular meetings with our host’s executive teams, and they are really good about reaching...
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Manager
We have an ongoing issue that is causing our organization a huge headache, but the vendor hasn't...
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Manager
It is a pain to have to go through the solution's processes for new users. With other systems, we...
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Manager
The quality of the service that we receive is terrible. If there is a problem and we have to call...
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Manager
We have some point people with our host site, but we don't like one of those people. They have way...
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