Community Connect EpicCare Ambulatory EMR - Small Practices
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User Commentary

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Physician

Service and Support

Epic delivers on their software promise, but our sponsoring organization does not. The level of...

Nov 2022
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Physician

Interfacing and Integration

The most significant benefit of using the product is that it allows us access to critical patient...

Nov 2022
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Manager

Functionality and Upgrades

The system has all the features that we need to meet our quality measures. It makes things quicker...

Nov 2022
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Physician

Functionality and Upgrades

Epic responds very quickly to changing needs, but our host does not roll those things out to us. I...

Nov 2022
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Physician

Service and Support

Epic has the resources to support smaller clinics, but it is not on their road map. They could...

Nov 2022
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Physician

Interfacing and Integration

Because we have an independent practice and serve patients who are insured by different providers...

Nov 2022
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Physician

Relationship

Time is passing, and we are under more pressure with things like the CARES Act. Expectations are...

Nov 2022
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CEO/President

Functionality and Upgrades

I would like to see a lot less on the screen, so the vendor should get rid of all the things we...

Nov 2022
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CEO/President

Functionality and Upgrades

EpicCare Ambulatory EMR is clunky and not very user friendly. In this day and age, to have a product...

Nov 2022
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CEO/President

Interfacing and Integration

Epic's system doesn’t interconnect very well with other things, such as vital signs, monitors,...

Nov 2022
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CEO/President

ROI / Cost (care and feeding)

I get a really good deal from our host, so I think I am receiving my money's worth. But our host is...

Nov 2022
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CEO/President

Future Outlook

My satisfaction with the system will be higher next year because there will be slight improvements...

Nov 2022
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Manager

Functionality and Upgrades

The simplicity in Community Connect and the changes that occur with upgrades and things like that...

Oct 2022
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Manager

Service and Support

We have had some issues with links in the system. Some links take us to another webpage, but they...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Our host hospital considers us an affiliate and treats us differently than they would treat somebody...

Oct 2022
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Manager

Implementation and Training

The Community Connect training works fantastically. Things are 200% better than they were prior to...

Oct 2022
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Manager

Implementation and Training

If our host were going to implement something new, I know they would provide someone for us if we...

Oct 2022
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Manager

Functionality and Upgrades

Sometimes, big upgrades to Community Connect leave out things that our clinic needs. When our host...

Oct 2022
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Manager

Service and Support

When I need support from our host, I send a help desk ticket, but they must have different ways to...

Oct 2022
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Manager

Functionality and Upgrades

Overall, we work well with our host. They are great. They always fix our problems or give us an...

Oct 2022
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Manager

Functionality and Upgrades

We are having an issue with reporting that we cannot get resolved. Our host gave us a dashboard but...

Oct 2022
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Manager

Service and Support

We have a dashboard that we go through and review things, and we can discuss any issues that we are...

Oct 2022
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Manager

Functionality and Upgrades

We need more customization. We have to put in service tickets constantly to add things or make...

Oct 2022
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Manager

Sales and Contracting

When we first got the Epic product, we had problems left to right. Things that our host said were...

Oct 2022
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Manager

Implementation and Training

The ongoing training is okay, but initially, the training was pointless. Our leadership wasted money...

Oct 2022
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Manager

Functionality and Upgrades

We can see all the records we need in the product. I love that. I can see which hospital our...

Oct 2022
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Manager

Implementation and Training

When we went to our host for training, they were not prepared. Maybe one or two people out of the...

Oct 2022
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Manager

Sales and Contracting

Our host needs to be honest with people who transfer to Epic's system because we were lied to about...

Oct 2022
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Director

Functionality and Upgrades

Epic's EMR is a big system. Epic told us they can customize some things for us, but not everything....

Oct 2022
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Director

Relationship

We love Epic because of their support, the way they think things through, and the way they have...

Oct 2022
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Director

Sales and Contracting

Epic gives us a great discount on the product. They don’t gauge us at all. They really are good....

Oct 2022
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Manager

ROI / Cost (care and feeding)

We could use outside consultants for reporting. Unfortunately, we can't do that financially. We have...

Sep 2022
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Manager

Functionality and Upgrades

We have had people come in and tell us they were going to help streamline our workflow and help us...

Sep 2022
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Nurse

Relationship

We have had very limited help and training since the go-live. We have had to wait for six months or...

Sep 2022
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Nurse

Functionality and Upgrades

The system is not the world's best medical record and does not have the best documentation. I use...

Sep 2022
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Nurse

ROI / Cost (care and feeding)

Epic's system is functional, but it does not meet all my needs. I can get things done even though...

Sep 2022
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Nurse

Functionality and Upgrades

Epic is always doing upgrades, and those are helpful.

Sep 2022
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Nurse

Service and Support

There is never a problem with the support. The support team is proactive regarding updates and...

Sep 2022
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Nurse

Other Observations & Comments

I would recommend Epic's product and say a lot of great things if someone could get their own...

Sep 2022
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Nurse

Other Observations & Comments

My satisfaction was lower a few months ago, but I am more satisfied after practice and experience...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

When we were getting our COVID-19 vaccines, Epic did a lot of report writing and data pulling for...

Sep 2022
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Nurse

Functionality and Upgrades

The system has kinks like everything else. The biggest kink we see is that the system is...

Sep 2022
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Nurse

Functionality and Upgrades

The product got passed to us from our host. The product isn't fitted to us, so it doesn't work....

Sep 2022
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Analyst/Coordinator

Service and Support

The system's price has had very minimal increases. That has been great. The team from our host site...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We thought that the system might have more broad uses in some of our departments, but we couldn't...

Sep 2022
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Analyst/Coordinator

Service and Support

Our host site's support people are constantly available, and that has been amazing. We have our own...

Sep 2022
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CEO/President

Service and Support

We have a two-factor authentication process that slows us down every time we log in to the system....

Sep 2022
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CEO/President

Functionality and Upgrades

We are receiving the product that we expected to receive, but there haven't been any attempts to...

Sep 2022
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CEO/President

Service and Support

I know what our host site is doing with the system in their own facilities. For example, they have...

Sep 2022
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CEO/President

Functionality and Upgrades

There are a lot of organizations that use barcodes for vaccines. That allows those organizations to...

Sep 2022
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CEO/President

Service and Support

When something breaks in the system, our host site will fix it. In the past, our host site could...

Sep 2022
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CEO/President

Service and Support

Years ago, I would have told the vendor's support people that the system was slowing down and that...

Sep 2022
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CEO/President

Relationship

I don't send the vendor's executives Christmas cards or anything, but professionally speaking, I...

Sep 2022
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CEO/President

Lessons Learned

I think that most providers who do what I do would be better served by a different system. I don't...

Sep 2022
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CEO/President

Functionality and Upgrades

Epic's system is well integrated. It works really well for us because of our practice style. We have...

Sep 2022
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CEO/President

Functionality and Upgrades

The system's vaccine capabilities are very basic right now. The solution can't even begin to provide...

Sep 2022
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CEO/President

Functionality and Upgrades

New labs have come out, but we can't even begin to order monkeypox vaccines through Epic's system....

Sep 2022
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CEO/President

ROI / Cost (care and feeding)

Our host site has been amazing with charges, especially during the worst of the pandemic. Our host...

Sep 2022
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CEO/President

Service and Support

Our front office and billing staff members complained about our implementation because our host site...

Sep 2022
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CEO/President

Service and Support

It bothers me that the system has take-it-or-leave-it upgrades. If our host site makes a change that...

Sep 2022
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CEO/President

Other Observations & Comments

We don't really receive any training. We prefer to figure the product out on our own. We enjoy using...

Sep 2022
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CEO/President

Other Observations & Comments

The system is almost like a LEGO set. It can be what we need it to be. I figure that we are using...

Sep 2022
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CEO/President

Functionality and Upgrades

The product works the way that it is promoted to work. We are not super happy with it, but we are...

Sep 2022
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Manager

Functionality and Upgrades

As an enterprise system, Epic’s system is much more than we need. We are a small medical practice,...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Our Community Connect host does an excellent job of not charging for every little thing. We...

Sep 2022
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Manager

Implementation and Training

The initial training from our host was very good. The subsequent training for changes, however, has...

Sep 2022
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Manager

Sales and Contracting

The product works as promoted. The vendor promotes a system that can interface us, a small medical...

Sep 2022
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Manager

Lessons Learned

I would suggest to a peer that they do some research to find something that is less enterprise...

Sep 2022
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Manager

ROI / Cost (care and feeding)

If Epic doesn’t stop making major changes, my satisfaction is going to trend downward. We are...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Community Connect is an outstanding idea. The Community Connect model has allowed us to participate...

Sep 2022
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Manager

Service and Support

People at our host hospital are still confused when we call from the Community Connect side of...

Sep 2022
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Manager

Interfacing and Integration

We have worked on interoperability with some of the radiology clinics, but they are not able to...

Sep 2022
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Manager

Other Observations & Comments

Our host has improved on the medical billing side of things. They have improved their connection...

Sep 2022
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Manager

Relationship

Once our host’s executives see that there is a problem, even if there is a long wait, they do keep...

Sep 2022
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Manager

Lessons Learned

I would tell a peer that Community Connect EpicCare Ambulatory EMR is a great service for keeping...

Sep 2022
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Manager

Service and Support

As a Community Connect practice, we don't know about any upgrades and how they will affect us until...

Sep 2022
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Manager

Relationship

With Community Connect, we have felt disconnected at times. Our Community Connect host recently...

Aug 2022
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Manager

Service and Support

We have one liaison that we go through for everything, and they help us figure out who things should...

Aug 2022
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Manager

Implementation and Training

It is difficult to be a Community Connect practice sometimes and not be part of the whole system. We...

Aug 2022
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Manager

Service and Support

The ticketing system can feel very clunky. I don't think that issue is unique to us as a Community...

Aug 2022
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Manager

Functionality and Upgrades

The system is fantastic. It has dramatically improved our practice and how we care for patients....

Aug 2022
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Manager

Functionality and Upgrades

I like how when I order tests, Epic's system makes sure the tests aren't dropped, and we know when...

Aug 2022
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Manager

Functionality and Upgrades

If I could change anything about the system, I would help the clinical staff with their...

Aug 2022
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Manager

Implementation and Training

The training was okay from our host hospital. However, I would like to have additional training...

Aug 2022
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Manager

Functionality and Upgrades

Epic's system does well with posting payments, and scheduling is also very easy with the system. I...

Aug 2022
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Physician

Relationship

We have a representative from our host, and they are generally as responsive as they can be....

Aug 2022
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Physician

Relationship

I would love to see our host be more flexible. I understand they have to protect the Epic system,...

Aug 2022
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Physician

Functionality and Upgrades

We had an upgrade, and we were told very last minute about it. That was poor planning. I don't know...

Aug 2022
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Physician

Functionality and Upgrades

We have some big problems that weren't a surprise, but they were very difficult to work around....

Aug 2022
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Physician

Functionality and Upgrades

Because of the type of practice that we have, we have certain machines that generate data every day....

Aug 2022
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Physician

ROI / Cost (care and feeding)

Epic's system is a vast improvement over the EMR we were previously using. The Epic system is...

Aug 2022
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Physician

Implementation and Training

Training can be a problem. It is very difficult to get new people scheduled for training. That is...

Aug 2022
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Physician

Implementation and Training

The implementation was great. Our host had a very well-informed team here on-site. They were able to...

Aug 2022
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Analyst/Coordinator

Service and Support

Epic's EMR has a lot of glitches. Sometimes when there are new updates, we have to figure the...

Jul 2022
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CEO/President

Functionality and Upgrades

Using the system through our host site is horrible. Most of the functionality has been turned off,...

Jul 2022
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CEO/President

Service and Support

The support people that actually work for our host are pretty great. They are responsive, and they...

Jul 2022
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CEO/President

Other Observations & Comments

We have been actively looking to ditch Epic's system for the better part of a year now and haven’t...

Jul 2022
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CEO/President

Relationship

I do not know how to leverage Epic's system to the best of its ability. Our host tries to answer...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

The system is extremely antiquated. If someone is trying to run a lean business that is efficient in...

Jul 2022
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Manager

Functionality and Upgrades

It would be nice if we had the ability to go into a patient's chart and use a search bar to find...

Jul 2022
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Manager

Implementation and Training

There were just a couple of people at our organization who were trained, and our host did a good job...

Jul 2022
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Manager

Functionality and Upgrades

When it comes to Medicare incentives and quality review document reports, the Epic system is 100% on...

Jul 2022
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Manager

Functionality and Upgrades

With all of the charts in the Epic system, we should be able to navigate to the appointment list...

Jul 2022
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Manager

Functionality and Upgrades

I would like to have the ability to see all of the departments' schedules in one place in the Epic...

Jul 2022
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Manager

ROI / Cost (care and feeding)

I am satisfied with Epic, especially compared to the other vendors we were looking at....

Jul 2022
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Physician

Relationship

Epic does a bunch of upgrades that we don't know about. They send out system-wide emails a couple of...

Jul 2022
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Physician

ROI / Cost (care and feeding)

Our host was very good with us up front and told us what we needed. If I were to have a peer in a...

Jul 2022
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Physician

Relationship

Our Community Connect host gives a lot of placations by telling us they will do something, and then...

Jul 2022
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Physician

Functionality and Upgrades

I don't even know what upgrades our host has done. They send emails, but there are several...

Jul 2022
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Physician

Relationship

We do not have the autonomy to make changes. We rely 100% on our host to do that. It is frustrating....

Jul 2022
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Physician

Service and Support

The support and downtime are frustrating. I will go to do something, and things randomly won’t send....

Jul 2022
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Physician

Relationship

I still don't know who to contact for what. I contact people I have worked with before that are...

Jul 2022
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Physician

Functionality and Upgrades

I would like to have more data to be able to analyze what is working well for my patients, and right...

Jul 2022
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Physician

Functionality and Upgrades

The pro of Community Connect EpicCare Ambulatory EMR is related to getting referrals from other...

Jul 2022
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Physician

ROI / Cost (care and feeding)

I would not buy Epic's system again through our Community Connect host if we had a similar cost...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our experience with Community Connect was not what we expected. There are always problems. The cost...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

There are always problems that I encounter with upgrades. For example, when we used to do referrals,...

Jul 2022
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Analyst/Coordinator

Service and Support

We reach out to the support people by phone. Recently, I called the tech support people to tell them...

Jul 2022
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Analyst/Coordinator

Service and Support

I think there is a person that we can contact at the host. Most of the time, they will try to help...

Jul 2022
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Analyst/Coordinator

Service and Support

Whenever we ask for technical support or help, the host needs to fix things instantly or as soon as...

Jul 2022
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Analyst/Coordinator

Implementation and Training

We have never been trained on anything, and after any updates, we have to figure them out ourselves....

Jul 2022
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CEO/President

Functionality and Upgrades

In the dashboards, there are tiny icons and words on the buttons. Everything is tiny, and I am...

Jul 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

We chose the system because a peer told us that the Community Connect program would allow us to...

Jul 2022
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CEO/President

Functionality and Upgrades

There are some glitches with the system that are very frustrating. The big thing with Community...

Jul 2022
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CEO/President

Implementation and Training

When the system went live, the host sent people on-site to support us. We had people assigned to the...

Jul 2022
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CEO/President

Service and Support

Since the implementation, we have transitioned over to virtual support. If we have a question, we...

Jul 2022
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CEO/President

Service and Support

We are still having problems, and I wish the host had prioritized getting one of their team members...

Jul 2022
||
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CEO/President

Implementation and Training

When we started with the system, we asked when we would start learning how to use the system and...

Jul 2022
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CEO/President

Implementation and Training

When go-live day came, there were things we realized the host hadn't told us to do before we went...

Jul 2022
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CEO/President

Lessons Learned

The system is hard to use, and it takes repetition to learn. I just keep clicking buttons to see...

Jul 2022
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CEO/President

Functionality and Upgrades

I have been telling everybody about how wonderful the system is. It makes our lives so much easier....

Jul 2022
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CEO/President

Sales and Contracting

We know up front what the costs are, so there are no surprises.

Jul 2022
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CEO/President

Interfacing and Integration

Because of a lack of interfaces with another entity, we have to fax and upload some things. That is...

Jul 2022
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Manager

Service and Support

The support for Community Connect EpicCare Ambulatory EMR is through a ticketing system. We actually...

Jun 2022
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Manager

Implementation and Training

When we log in to the system, it gives us a heads-up when there is a system upgrade scheduled for...

Jun 2022
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Manager

Functionality and Upgrades

I wouldn't say there is ongoing training, but the system is pretty easy for us to use. I was only...

Jun 2022
||
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Manager

Interfacing and Integration

We wanted the ability to connect Community Connect EpicCare Ambulatory EMR to another system we use...

Jun 2022
||
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Manager

Relationship

Our primary contact for the system sends monthly emails with any updates.

Jun 2022
||
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Manager

Functionality and Upgrades

When we are checking in a patient through Community Connect EpicCare Ambulatory EMR, there are way...

Jun 2022
||
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Manager

Interfacing and Integration

The vendor is doing a great job, and it is great to have an EMR system that is universal that we can...

Jun 2022
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Manager

Implementation and Training

One of the ways that Epic could improve is by expediting things more quickly in terms of onboarding...

Jun 2022
||
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Analyst/Coordinator

Service and Support

The tip sheets are horrible, but I don't think they are updated anymore. They are worthless, and...

Jun 2022
||
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Analyst/Coordinator

Service and Support

Our host's support has changed over the years. We used to be able to call and get a person who knew...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The product is easy to use on a daily basis. It is simple to look at the patients' charts. The...

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

When we first started using the product, there was great in-person training, but now we only have...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Whenever we have upgrades, our host changes things without giving us much information besides a...

Jun 2022
||
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Manager

Service and Support

We have several issues that have not been fixed because getting tickets resolved is hard. When we do...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

There is functionality in the system that hasn't worked from the very beginning. We were supposed to...

Jun 2022
||
(0)
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Manager

Relationship

When I need things to be escalated, I can work with people from our host's organization at any level...

Jun 2022
||
(0)
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Manager

Service and Support

I would encourage someone to do Community Connect, but I would tell them how the system works and...

Jun 2022
||
(0)
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Manager

Implementation and Training

When the COVID-19 pandemic happened, our host moved to more remote learning, and then they had some...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

An unexpected cost with the Epic system is adding on new providers.

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The Epic system is complicated to use because there are so many clicks. There are around 24 clicks...

Jun 2022
||
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Manager

Service and Support

I don't think there is any proactive support from our Epic host. They send out an email blast with...

Jun 2022
||
(0)
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Physician

Functionality and Upgrades

I like the solution's precharge ability. I think that it makes a big difference to be able to start...

Jun 2022
||
(0)
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Physician

Functionality and Upgrades

For the most part, the product is working well. I think that there are some things that we could...

Jun 2022
||
(0)
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Physician

Service and Support

Our host site's support people still need tips and tricks for certain things. They don't necessarily...

Jun 2022
||
(0)
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Physician

Service and Support

Our host is not prompt about returning our calls, and they are not always knowledgeable regarding...

Jun 2022
||
(0)
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Physician

Implementation and Training

Ongoing training is an area where our host is lacking. The host could benefit from more...

Jun 2022
||
(0)
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Physician

Implementation and Training

There is one person that has come in and helped do training who is very knowledgeable, and that...

Jun 2022
||
(0)
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Manager

Future Outlook

The Epic system is going to be a part of our long-term plans. We don't plan on changing.

Jun 2022
||
(0)
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Physician

Service and Support

When we have issues and reach out to the host site, the host is pretty responsive. When the issues...

Jun 2022
||
(0)
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Manager

Interfacing and Integration

As far as using the Epic system on the practice side goes, I haven't had any issues because I am...

Jun 2022
||
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Manager

Functionality and Upgrades

Right now, I feel like I need some changes made with certain things to meet our specifications in...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

There are some little issues within the Epic system. With the internal faxing, I haven't come across...

Jun 2022
||
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Physician

Functionality and Upgrades

From an organizational standpoint, it would be nice if the product were easier to personalize. We...

Jun 2022
||
(0)
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Physician

Functionality and Upgrades

I am not sure why the product has both encounters and notes. Sometimes it can be hard to find...

Jun 2022
||
(0)
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Physician

Interfacing and Integration

We have seen a point of frustration with the external labs. When we get the results, the host...

Jun 2022
||
(0)
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CEO/President

Relationship

Our host is trying to keep their promises, but they don’t always do that in a timely fashion.

Jun 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

Nickel-and-diming was avoided up until we signed our most recent contract, and now there are a lot...

Jun 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

The system is pricey, but it is worth the access because it is the best way to prove outcomes for...

Jun 2022
||
(0)
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CEO/President

Interfacing and Integration

There are some gaps with the system. The EMR we had before would text or email reminders to the...

Jun 2022
||
(0)
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CEO/President

Technology

I was in practice when we still used paper, and I remember the transition to digital. Things are a...

Jun 2022
||
(0)
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CEO/President

Interfacing and Integration

I would like Epic's system to integrate with my website a bit more. It doesn't integrate at all...

Jun 2022
||
(0)
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CEO/President

Other Observations & Comments

Having bill-pay and scheduling reminders would be great if they could somehow go out via Epic's...

Jun 2022
||
(0)
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CEO/President

Service and Support

There are always glitches with Epic's updates. Some glitches affect us, and some glitches don't. Our...

Jun 2022
||
(0)
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CEO/President

Implementation and Training

Our initial training was awesome. As we onboard people now, a lot of the training is virtual, and...

Jun 2022
||
(0)
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CEO/President

Functionality and Upgrades

There are a lot of regulations and goals that we need to accomplish, so we have to run some...

Jun 2022
||
(0)
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CEO/President

Interfacing and Integration

If I put in orders for a patient, I would love for those to be able to go to any other hospital’s...

Jun 2022
||
(0)
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CEO/President

Relationship

We get bulk emails that tell us what new Epic functionality is coming out, and those are rather...

Jun 2022
||
(0)
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CEO/President

Relationship

Our host seems to respond fairly quickly to emails. If there is a major issue, and the host has to...

Jun 2022
||
(0)
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CEO/President

Functionality and Upgrades

Getting access to reports can be a little tough. I love the banner that has all the quality...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

There is a monthly charge. But the charge has been steady, and it isn't much for whatever the host provides....

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The system is complicated, but it is very good. The product has many ways to get to one thing, and...

Jun 2022
||
(0)
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Manager

Relationship

The system has so many things that we can use to connect with the patient and other physicians and...

Jun 2022
||
(0)
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Manager

Interfacing and Integration

There are a couple of things in the Epic system that are lacking, such as integration with the...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The product is very user friendly. The Care Everywhere Network is great. We are able to see the...

Jun 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

Community Connect has been an awesome tool, and the ability to have our records in with other...

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

It takes a long time to set up the product, learn how to use it, and get used to it. The platform is...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

If we had the opportunity, we would look at other options that allowed us to customize a bit more...

Jun 2022
||
(0)
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Manager

Relationship

Our host added a new liaison position. The liaison works with the independent practices. We had a...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

It takes a while to get what we need, but eventually, our host answers my questions and gets things...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I just don't think the host has been offering anything innovative. Everything is the same. There are...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

Every system is different, so everybody has to learn EpicCare Ambulatory EMR, but it is pretty...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like working with Epic's system. We came from a more specialized platform, but Epic's platform is...

Jun 2022
||
(0)
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Manager

Interfacing and Integration

The main improvement I want to see with Community Connect the ability to access other EMRs to pull...

Jun 2022
||
(0)
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Manager

Relationship

I have a person I can go to, and if they don't know how to get what I need, they find out in a...

Jun 2022
||
(0)
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 or  to see details.

Manager

Interfacing and Integration

I wouldn't say Epic has unexpected costs. But we do have to supplement with other software because...

Jun 2022
||
(0)
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Physician

Implementation and Training

We were very unhappy when we first did our implementation. I think that we were overwhelmed....

Jun 2022
||
(0)
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Physician

Relationship

I have the phone numbers of a few of our host site's people. I haven't reached out to them in a long...

Jun 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

One cost that we didn't expect when we started with the system was the cost of printer ink. We are a...

Jun 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

Our host site offered us a credit card billing service that came at a large daily cost along with...

Jun 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

We manage our own network, so we are pretty savvy when it comes to IT. We learned how to do things...

Jun 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

We had the worst training in the world from our Community Connect host. All of our training was...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

There was an update made to the system, so when we are checking in a patient, we have to put in...

Jun 2022
||
(0)
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 or  to see details.

Manager

Service and Support

Our host has a phone number that we call for IT help, and the IT people get back to us pretty...

Jun 2022
||
(0)
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 or  to see details.

Manager

Service and Support

The only contact that I have with our host is our IT contact. There was an individual who actually...

Jun 2022
||
(0)
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Physician

Win/Loss - Why they were selected (by current clients)

All of the hospitals in our vicinity are on Epic's systems. That was one of the reasons that we...

Jun 2022
||
(0)
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Physician

Functionality and Upgrades

Epic needs to get away from the click mentality that they are in. Their modules aren't seamless. I...

Jun 2022
||
(0)
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Physician

Technology

Epic doesn't deliver new technology at all. Their EMR is just a high-end version of an old product....

Jun 2022
||
(0)
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 or  to see details.

Physician

Service and Support

Our host site's support has been excellent.

Jun 2022
||
(0)
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 or  to see details.

Manager

Service and Support

Our host site's help desk lacks credibility and effectiveness. If we have an issue, then we can call...

Jun 2022
||
(0)
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Manager

Relationship

We have an amazing account representative. If we have an issue, we can call them. It is nice to have...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

There is now a cost for implementing the Community Connect software and getting trained, but that...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The EMR is great. The system gives our physicians key information and is really good for them. Epic...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

We would like to be able to use the system comfortably without all the catches, different screens,...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

With certain reporting in the Community Connect platform, there are limitations on what we can...

Jun 2022
||
(0)
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Manager

Relationship

Our host is not proactive. We definitely need to call our host about issues. We have known for a...

Jun 2022
||
(0)
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Manager

Relationship

When we contact our host with an issue, sometimes we don't get any resolution. I like the host, and...

Jun 2022
||
(0)
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Manager

Relationship

We really don’t have enough access to our counterparts at our host. The only thing we can go through...

Jun 2022
||
(0)
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Manager

Relationship

We have learned to work with Community Connect EpicCare Ambulatory EMR. There are other systems that...

Jun 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I have talked to several different ambulatory offices that are trying to find a way to work through...

Jun 2022
||
(0)
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 or  to see details.

Manager

Relationship

Whenever there is an update to the system, I review the information sent out beforehand to see what...

Jun 2022
||
(0)
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 or  to see details.

Manager

Service and Support

I don't always get the resolution that I need from our host's support, but the ease of accessing the...

Jun 2022
||
(0)
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 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We got dragged into going with the product because it was the only way for us to have a really good...

May 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

The host does training online. We can go and read the help tip sheets.

May 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

In terms of the ability to look at the outcomes of patient interactions, Epic's EMR has a lot of...

May 2022
||
(0)
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 or  to see details.

Manager

Relationship

I will put a ticket in with the host site, and they will come back and tell us that they reached out...

May 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Epic did a huge update recently to make the system look more modern, but by doing that, some things...

May 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Overall, the system is really robust, but it is meant for big facilities because they can drill down...

May 2022
||
(0)
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 or  to see details.

Manager

Relationship

Recently, the host assigned us a person that I could call besides the people on the support team....

May 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Our host should allow for more autonomy with things like adaptability for changing screens. We can...

May 2022
||
(0)
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 or  to see details.

CEO/President

Other Observations & Comments

Different users have different experiences with the product depending on the parts of the EMR that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

We like Community Connect because we have people who understand the outpatient clinical process more...

May 2022
||
(0)
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CEO/President

Functionality and Upgrades

We would like to see more ad hoc options on the reporting side of the system. We have to call...

May 2022
||
(0)
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 or  to see details.

CEO/President

Implementation and Training

With all the time the system has been out, I am very surprised that there has never been a...

May 2022
||
(0)
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CEO/President

Implementation and Training

If we have a new employee and want to train them on a particular thing, that specific class may not...

May 2022
||
(0)
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CEO/President

Implementation and Training

The training process from our host is not great. It is very cumbersome. The trainings are boring and...

May 2022
||
(0)
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Manager

Service and Support

We have to jump through about 17 hoops to get to the person that we need to speak with at our host...

May 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

The people who we deal with for implementations are great. We reach out to them, and they get back...

May 2022
||
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Community Connect EpicCare Ambulatory EMR is worth the money.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I used to work at a different practice, and the setup for the Epic system at the last practice was...

May 2022
||
(0)
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Manager

Functionality and Upgrades

There is something that I would like to change, but I probably can't because of HIPAA. I don’t like...

May 2022
||
(0)
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Manager

Service and Support

If I need to make a change to the system, I have to always call the host's IT line for anything to...

May 2022
||
(0)
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 or  to see details.

Manager

Other Observations & Comments

Our leadership hasn't determined whether or not we want to stay on the Epic system after our...

May 2022
||
(0)
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 or  to see details.

Manager

Lessons Learned

If I were giving advice to a smaller practice about the Epic system, I would tell them to make sure...

May 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

The Epic system has gotten better as we have gotten more familiar with it. It is good. We have a...

May 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

Whenever we hire somebody new, there is an additional cost to train them.

May 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

There have been a lot of additional costs associated with moving on board to the Epic system that we...

May 2022
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Manager

Service and Support

On their dashboards, Epic does keep us up-to-date with any upcoming changes or any additional...

May 2022
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Manager

Functionality and Upgrades

Sometimes Epic’s upgrades are not that great. We are still having issues. If I weren’t having these...

May 2022
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Manager

Lessons Learned

Going into this project, we had our own person that was going to set up the systems and everything...

May 2022
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Manager

Functionality and Upgrades

The negative part about the system is that the system's reporting is not very user friendly. When I...

May 2022
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