Community Connect Resolute
Filtered view: (Small - 1-200 Beds)

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Coray Tate
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KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Implementation and Training

Epic does a good job of coming out with the latest and greatest and of keeping up with new trends....

Jul 2022
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Director

ROI / Cost (care and feeding)

Our host doesn’t always have available staff to do the projects that the Community Connect sites are...

Jul 2022
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Director

Service and Support

The people at the call center that we have to call into are not very knowledgeable concerning the...

Jul 2022
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Director

Service and Support

Our host is getting better at being proactive, but we still struggle when we call in because we are...

Jul 2022
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Director

Lessons Learned

I would tell someone looking into Community Connect that it provides a good network of resources. We...

Jul 2022
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Director

ROI / Cost (care and feeding)

With Community Connect Resolute, we are able to keep our days in A/R relatively few, and that is a...

Jul 2022
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Analyst/Coordinator

Implementation and Training

The host doesn't really provide ongoing training. The host does send out weekly updates. We do all...

Jun 2022
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Manager

Service and Support

We had to really make a fuss to get support from our Community Connect partner.

Jun 2022
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Manager

Implementation and Training

We never really got to do any end-to-end testing before we went live, so now we are working through...

Jun 2022
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Manager

Implementation and Training

The training is getting a lot better. Our host is doing things better now. We have hired analysts to...

Jun 2022
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Manager

Relationship

The people that we work with are really great.

Jun 2022
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Director

Implementation and Training

The training that we received for the product was really good. Our host site has done a lot of...

Jun 2022
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Director

Interfacing and Integration

I wouldn't say that the product has any integration options. We have to do file transfers.

Jun 2022
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CIO

Relationship

I have attended a Community Connect collaborative. That is an Epic-run meeting for host sites and...

Apr 2022
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CIO

Implementation and Training

Epic's Community Connect program wasn't everything that we wanted it to be when we went live on it....

Apr 2022
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CIO

Service and Support

I wouldn't buy the solution again if I didn't have to. However, I think that a Community Connect...

Apr 2022
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CIO

Relationship

Our host site has been really good about hearing our concerns and trying to reshape their...

Apr 2022
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CIO

ROI / Cost (care and feeding)

We have revamped how we do statements of work, and we are reconciling our hours worked to what was...

Apr 2022
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Manager

Functionality and Upgrades

The nice thing about Epic is that the different modules are mostly similar, even with clinicians...

Mar 2022
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Manager

Technology

I haven't seen any new technology that wasn't expected or anything that has wowed me in Community...

Mar 2022
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Nurse

Lessons Learned

Epic has some staff members assigned to the Community Connect program at their hub site, but with...

Mar 2022
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Nurse

Functionality and Upgrades

The product interfaces with a lot of third-party products that our host deals with on a day-to-day...

Mar 2022
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Nurse

Relationship

When we actually go to Epic, we are able to talk with our peers and bring back a lot of the same...

Mar 2022
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Manager

Functionality and Upgrades

The ease of use and workflow are strengths of the system. I like the work queue system and how a...

Mar 2022
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Manager

Functionality and Upgrades

Epic is weak at delivering new technology because their updates are quite late. Sometimes there are...

Mar 2022
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Manager

ROI / Cost (care and feeding)

We determine success with Community Connect Resolute by our A/R days. They are pretty good. Epic is...

Mar 2022
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Manager

Relationship

Being a Community Connect site, we don't really work directly with Epic. We have people at the host...

Mar 2022
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Manager

Implementation and Training

The education was very much fast tracked, and we did not have proper education before we went live....

Mar 2022
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Manager

Relationship

In terms of being proactive on changes, Epic does a pretty good job. With all the changes we have...

Mar 2022
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VP/Other Executive

Service and Support

Our staff gets more support on the revenue cycle side of Community Connect Resolute, but our host...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Epic has work queues in its software to help users address different issues and things they have to...

Feb 2022
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CIO

Relationship

The Community Connect program has been a struggle for us, and it has been a struggle for our host to...

Dec 2021
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CIO

Interfacing and Integration

We wanted to integrate a couple of products and third-party applications with the Epic software. We...

Dec 2021
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Director

Functionality and Upgrades

The system is a little busy. There are different ways to get to different items. On the hospital...

Nov 2021
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Director

Functionality and Upgrades

The system is pretty user friendly. I am happy that Epic is coming up with different things to make...

Nov 2021
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Director

Relationship

Our host has looked into things for us. We have been working on different projects that aren’t in...

Nov 2021
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Manager

Functionality and Upgrades

It is a challenge to write, run, and share reports in the solution. That is improving, but one of...

Nov 2021
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Manager

Service and Support

Our host site keeps their promises most of the time. They make diligent strides and efforts to do...

Nov 2021
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Director

Functionality and Upgrades

Our biggest challenges are on the financial revenue cycle side and in getting some reporting. I...

Nov 2021
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Director

Relationship

Most of Epic’s really innovative things are designed for big organizations and are not really...

Nov 2021
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Director

Relationship

When we first went on Community Connect, all the department heads on our side met with the different...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

There are a few nuances and different ways of charting that physicians have to do for the solution...

Sep 2021
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Analyst/Coordinator

Functionality and Upgrades

The work queues work in Community Connect Resolute. The issues we have are usually with the billing...

Sep 2021
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Director

Service and Support

Our host is more on the reactive side. We come up with issues and have needs. As our host site...

Aug 2021
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Director

Relationship

There isn’t an executive level of involvement from our host, but that wouldn’t be at the top of my...

Aug 2021
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