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Dorothy (Home Health EHR) Comments
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Commentary Summary
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User Commentary
CIO
It has been a win for us to have the home health record in our Epic chart. Overall, Dorothy has been...
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CIO
We struggle a bit with the design of Dorothy. It does require laptop synchronization for the nurses...
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Nurse
I like Dorothy's ability to access information for patients from other business lines in our...
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Nurse
Dorothy could be more intuitive for field users. There could be less button clicking and clearer...
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Director
I am glad that Epic changed the educator training from the builder training because everyone used to...
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Director
We have never had a disastrous upgrade in the time that we have been with Epic. That has a lot to do...
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Director
The most powerful thing about Dorothy is that we can personalize it, but the biggest problem with...
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Director
The really good thing about Epic is that they have a whole lot of development dollars, so they are...
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Director
Dorothy is a very solid product. Integration is key. We have a remote client, which we need when we...
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Director
Dorothy is wonderful. We can look at anything we need to. It is in Hyperspace, and that is really...
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Director
We have really good support from Epic if we have an issue. I have somebody I can reach out to right...
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Director
We are very rural. As we drive out of town, there is no cell phone coverage. When we first came on...
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Manager
The things that we have to do to make the solution work the way that it needs to work are really...
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Manager
It would be nice for us to have a functional equivalent to EpicCare Link. We really felt like our...
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Manager
Epic has been supportive during our implementations with them, and their products are pretty well...
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Manager
I feel like we get some extra attention from the vendor because of our size, but some of the things...
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Manager
With a health system like ours, I don't know that any other system would work for us. We have more...
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Director
Dorothy's integrations have been beneficial. We are definitely more integrated with other providers...
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Director
Epic has a lot of customers, but they don't coordinate solutions among their analysts who are...
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Director
If we were to do everything over again, we would buy a platform that was developed specifically for...
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Director
Epic discusses new platforms and enhancements for the product with us. However, we can't reconfigure...
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Director
Dorothy's developers aren't familiar with our day-to-day operations or the way that the solution is...
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Director
I would not buy Dorothy again. We have had some bumps in the road with the product. We are not real...
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Director
With COVID-19, Epic has offered a lot of enhancements for free. That is the first time that I have...
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Director
Some of us did get some training through Epic before we implemented the solution. But all the...
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Director
There had to be some things built specifically between Epic's system and one of our systems. But our...
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Director
There are not a lot of folks in our state that have Epic. So the compliance piece was a struggle for...
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Manager
Any organization that is looking to implement Dorothy should make sure that they have at least 12...
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Manager
Epic doesn't really have a help desk to call. Every account and module is assigned to a technical...
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Manager
Our previous EMR had some features that we used to use that aren't under development with Epic....
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Director
Epic is receptive to stakeholder feedback. Epic routinely hosts regulatory and development webinars....
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Director
Part of Dorothy's application works in a connected state, and we can see live information about what...
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Director
Dorothy is smart technology, and it is helping clinicians track things easily. When information is...
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Director
When we started working with Epic, they did not have as many people assigned to home health and...
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Director
There are some revenue cycle discrepancies in Dorothy that the vendor struggles with.
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Director
The hospice and home health areas are both extraordinarily regulatory driven. It seems like those...
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Manager
If the choice were up to me, I would purchase Dorothy again because of the interoperability we get...
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Manager
There are better systems out there specifically designed for home health and hospice care. Dorothy...
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Manager
Epic does a good job of letting us know about the functionality they are rolling out and when it is...
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Manager
Dorothy has an excellent billing system. It does a great job of tracking charges from creation all...
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Director
Something that I do like about Dorothy is being able to see which Epic patients have homecare and to...
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Director
The functionality piece of the inpatient side in Dorothy is terrific. The ability to be able to...
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Director
In the acute care setting, we have cues that allow us to know what needs to be completed in our...
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Director
Epic is not good at delivering new technology. That is more in relation to the ability to have a...
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Director
We have a new ticketing system, and it is painful. Epic is not proactive; they are reactive. Every...
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Director
Epic has upgrades coming, and I participate in the Epic user web and all the Epic update conferences...
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Director
Epic does not keep all their promises. Part of the problem is that Epic has a product, and the...
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Director
Implementing Dorothy was challenging because it was like trying to bake a cake without a recipe. So,...
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Director
There are still challenges in Dorothy with the flow and consistency of documentation from the acute...
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Director
In terms of buying this system again, we are part of a larger health system, so we would go with...
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Director
I haven't done any training with Epic since we started. The initial training was okay, like...
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Director
When it comes to overall product quality, Epic is pretty honest about what they have. The only...
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Director
The ongoing support is pretty good, particularly the TS person we have. That person is pretty...
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Director
Epic has been really good throughout the COVID-19 crisis. They have not been charging us extra, and...
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Director
I have never had to deal with the executives or had any major issues escalated, but I still rate the...
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CIO
We have used EpicCare Dorothy for several years. This solution has been very positive for us....
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CIO
Epic is usually pretty honest when something isn't ready. This solution is what it is. The vendor is...
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CIO
EpicCare Dorothy has been excellent. Our home health nurses are very pleased. They have third-party...
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Nurse
EpicCare Dorothy is very customizable. It is still evolving and still feels like a work in progress,...
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Nurse
The search functions of the system need to be improved dramatically, and I would like Epic to dig...
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Nurse
There are a lot of forms that still need to be updated in the system, and we would like to see more...
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Nurse
I have been pretty impressed with Epic and the remote client as a platform for clinical...
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Nurse
Epic misleads organizations when it comes to sharing how the information will flow from the remote...
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Director
Epic has supported us very well during the COVID-19 crisis. Our updates, calls, questions, and...
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Director
We would buy Epic's system again, especially considering the other EMRs we had to get through to get...
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Director
I don’t know whether anybody keeps all of their promises. Epic did keep promises overall and had a...
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Director
I have been through a couple of implementations in my life, and the on-site support and long-term...
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Director
Training is Epic’s weakest link. There were multiple training sessions scheduled. There were core...
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Director
Epic is very much on top of regulatory updates, and they address those appropriately. The service is...
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Director
We struggled at the beginning with getting all of the regulatory processes in place, so that...
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Manager
Some of the things we can implement to make things a little bit easier on the hyperspace and...
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Manager
Things tend to happen during go-lives or upgrades that leave us having to catch up and trying to...
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Manager
I am not sure who is supposed to do our training. I don't want to speak negatively against Epic if...
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Manager
One of the best things about Epic is that they don’t nickel-and-dime us.
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Manager
As far as I can tell, Epic is on the leading edge in the interoperability space.
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Manager
I don’t have a lot of direct interaction with Epic's executives, but their leadership meets with...
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Manager
This system is really not that hard to use. The system works the way the vendor says it will work.
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Manager
I really appreciate our tech support. That individual has been really helpful. Some of our issues...
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Manager
We had an interim director who had worked with Epic at other places and had much better experiences....
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CMIO
Epic's implementations are usually quite good. When we have difficulties with an individual, we...
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CMIO
Epic delivers a good product. When they want to get into a certain space, they are usually not early...
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CMIO
We have been on little roller coaster rides. I don't imagine that will change a whole lot. We have...
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Director
EpicCare Dorothy may not be the best homecare solution, but it works for the health system. If I...
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Director
All of the new upgrades that come through are handled by the IT team members. They know how EpicCare...
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Director
I don't like Epic's training because they want things to be taught in a certain way, but that way...
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Director
Every software program has its own idiosyncrasies. We have some problems that haven't been resolved...
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Director
Epic has to come up with a better medication profile because the profile has to go across the health...
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Director
I am not sure I would ever think of a computer system as being a support system to get us through a...
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Director
The best thing about EpicCare Dorothy is the clinical integration. I am able to look at the story of...
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Director
EpicCare Dorothy is missing standard reports for managing the business. We have to have our IT...
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CMIO
With EpicCare Dorothy, I can see everything that VNA nurses put into the system. There is complete...
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CMIO
Updates with EpicCare Dorothy can be tricky because without Wi-Fi or a good hot spot, nurses can’t...
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Manager
If our hospital system didn't have EpicCare Dorothy, I personally would not buy it again. Epic is a...
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Manager
When we first went on EpicCare Dorothy, we had all the normal training. This training came from a...
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Manager
We didn't have a very good implementation. We had several experts from Epic. One was over homecare...
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Manager
I don't think that Epic's initial training was very good. But our employees who are Epic trainers...
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Manager
We have the option to change anything we want in the system, or update it on our own. With other...
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Manager
The solution works just as the vendor said it would. There are issues that we would like to see...
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Manager
EpicCare Dorothy is a very complicated system. Our staff has a hard time with it. The documentation...
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Manager
There weren't many new items in the last upgrade. Epic updated our care plans, and we cannot resolve...
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Manager
We get great support from our internal IT people. They are very supportive. We create tickets for...
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Manager
I don't think the system helps us with our patient outcomes. It is our clinicians who are initiating...
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Manager
The system is very complicated. I like its integration with our hospital because we can see our...
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Manager
I wish that Epic would fix the issue with resolving individual interventions within a visit....
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Director
We have our own support people here, and they deal with Epic. Our people are great. They are the...
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Director
EpicCare Dorothy is extremely expensive, but the value comes down to whether the system is purchased...
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Manager
We have to take too many steps to edit medications. Maybe Epic can look at how they can make this...
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Manager
Our providers like the flow of our care plans a lot more since the vendor changed the care plans to...
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Manager
I was a certified trainer, but to keep my certification I had to go through Epic's testing again. I...
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Director
I like the support we get from our team. The system is easy to use for our clinical teams to use. It...
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Director
Now the majority of our orders for homecare come through the Epic product, and that is a huge...
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Director
I would like to see improvements. Our private-duty nursing software is not part of the Epic system....
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Analyst/Coordinator
Epic was pretty responsive at the beginning of the pandemic; they came out with screening. They were...
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Analyst/Coordinator
It is very clear that EpicCare Dorothy is a side product in Hyperspace that Epic would like to...
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Analyst/Coordinator
The product is pretty decent because of the strength of the interoperability. When we moved to...
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Analyst/Coordinator
In terms of cons, the workflows and the way the remote client is designed are very solidly dependent...
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Analyst/Coordinator
I would buy the system again if I were in an Epic organization and in the middle of a very heavily...
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Analyst/Coordinator
The clinical system can be very choppy. The views are not clean when we are looking at them. Users...
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Manager
Epic as a whole has done really well with supporting us during the COVID-19 crisis.
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Manager
As things stand right now, I would purchase this system again. If I had been asked about a year...
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Manager
Epic keeps all of their promises. Our technical contact at Epic is really good. This individual has...
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Manager
We have annual maintenance with Epic. If we wanted an additional module outside of EpicCare Dorothy,...
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Manager
We had to go to a new federal requirement. This requirement was a huge reimbursement change. This...
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Manager
Currently, we have a third-party infusion system that works outside of EpicCare Dorothy. I have...
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Manager
The system's ease of use depends on who is asked. I work in IT and I find the system easy to use,...
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Manager
The PDGM was done quite well. The vendor has done a good job of delivering new technology that meets...
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Manager
The vendor does very well with their ongoing support. Epic is proactive. They do a good job of...
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Manager
I don't have too much feedback from an executive level. I get feedback from my technical consultant...
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Manager
I only maintain the system, and I helped implement it. I do like that users can view the entire...
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Manager
I wish EpicCare Dorothy were on the same platform as our other Epic systems. I think that would be...
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Director
Epic supported us through COVID-19. They helped us establish virtual visits very quickly and gave us...
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Director
I don’t know whether I would buy EpicCare Dorothy again if the decision were up to me. I am not...
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Director
With the implementations and upgrades, there are occasionally some issues. I can’t really think of...
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Director
Our issues with our EMR are not as much about Epic as they are about the connectivity in our region....
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Director
Epic’s support is excellent. I couldn’t say who the vendor executives are at Epic. That is because...
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Director
The EMR gives us some really good information. It is a good product. I would tell others that the...
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Director
Epic has made many things available to us during the COVID-19 crisis. Whether we adopted those...
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Director
The only reason I don’t give Epic’s implementation services a perfect rating is because they have...
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Director
The product works as it is promoted. It may not be exactly what we would like, but it does exactly...
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Director
When enough folks request development, that is what the developers focus on. Epic does very well in...
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Director
Epic is driving evidence-based patient care. We use a fair number of best practice alerts that we...
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Director
Epic has made a lot of improvements. I really like the developments they have done within the last...
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Director
I would recommend Epic. We have an update coming up, and I hope it goes well. Epic keeps their...
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Director
I am not really involved on the billing side. Initially, I thought our own IT support team was...
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Director
The effectiveness of the implementation services depends on the level of service that is purchased....
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Director
In terms of the initial training, Epic did a fairly good job. The problem that we found and continue...
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Director
Epic was very up front about the fact that their platform wasn't initially built for home health and...
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Director
When it comes to improving the integration for home health and hospice, we just need to have a more...
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Manager
Most of the training comes from an IT person who was given material, but that person doesn't...
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Manager
The upgrades and the quality of the product are only as good as the Epic IT team that is installing...
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Manager
The product isn't quite meeting all of our needs. The knowledge of the IT team that helps us put in...
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Manager
As soon as one thing is built in the system, Epic moves on to something else, and we are no longer a...
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Manager
I would tell others who are looking at the product to be specific during the building phase. We did...
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