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Analyst/Coordinator

As an analyst, I find customization to be painful. However, it allows us to function because home...

Oct 2021
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Analyst/Coordinator

From an analyst level, the vendor gives us Nova notes to implement upgrades. Those notes tell us the...

Oct 2021
||
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Analyst/Coordinator

We have a specific home health technical services person who has changed a lot. They are currently...

Oct 2021
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Analyst/Coordinator

The vendor doesn't communicate well about the changes that they make to the system that don't...

Oct 2021
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Analyst/Coordinator

We definitely struggle to integrate things with Dorothy because some things aren't really built for...

Oct 2021
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Analyst/Coordinator

We rarely have bugs or problems with Dorothy. There are things Epic could work on as far as quality...

Oct 2021
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Analyst/Coordinator

Epic has shared their vision. We know where they are going. We know what we are moving away from,...

Oct 2021
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Analyst/Coordinator

If Epic says they are going to do something, they will do it. They won't always be quick, but that...

Oct 2021
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Analyst/Coordinator

Epic doesn’t tack on charges. We have never gotten or paid for customization. We have been live for...

Oct 2021
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Analyst/Coordinator

Epic had the best implementation I have seen, and I have been in the software field for decades. The...

Oct 2021
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Analyst/Coordinator

We don't have a lot of interoperability between our home health and our hospice platforms, and we...

Oct 2021
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Manager

When we first started on the system, we weren’t off to a smooth start. But we have learned a lot...

Oct 2021
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Manager

Epic is going to be a long-term vendor of ours with the amount of money they cost. As the system...

Oct 2021
||
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Manager

Epic keeps their promises to us. We have asked for a certain item for a couple of years. Epic has...

Oct 2021
||
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Manager

We pay a lot of money to Epic, but they don’t charge us for every little thing. We pay a lot of...

Oct 2021
||
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Manager

We do quarterly upgrades to the system, and those upgrades are pretty good. We do the upgrade, but...

Oct 2021
||
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Manager

We do most of the training for the system ourselves. We don’t lean on Epic for that. If we had...

Oct 2021
||
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Manager

The system does what it needs to do, and it does a good job. The system is easy to use. If the...

Oct 2021
||
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Manager

With this product, we don’t have a lot of executive involvement, but with Epic as a whole, we have...

Oct 2021
||
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CFO

It was a little rough getting Dorothy implemented. I wish Epic would speed up their development. I...

Sep 2021
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CFO

We have wanted to see Epic eliminate their remote client. That is what the nurses use in the field,...

Sep 2021
||
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Manager

The whole Dorothy system is so involved. I really love it because we are in the middle of the entire...

Sep 2021
||
(0)
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Manager

Any doctor that is part of our system or signs up through Epic gets their orders and signs them...

Sep 2021
||
(0)
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Manager

This product is so beyond anything I have ever used, and I have been in home health for decades....

Sep 2021
||
(0)
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Manager

When we implemented Dorothy, we went through all the classes and all the superuser things. No matter...

Sep 2021
||
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Manager

The clinicians have their own version of our patient information on their device, so they are pretty...

Sep 2021
||
(0)
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Manager

Epic pushes their reporting features almost to the excess. We still find things that we can't always...

Sep 2021
||
(0)
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Manager

I don't know how much Dorothy costs us. I love it, so I think I got my money's worth. But I don't...

Sep 2021
||
(0)
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Manager

Overall, using Dorothy is a good experience. We are satisfied with Dorothy. Dorothy is combined with...

Aug 2021
||
(0)
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Manager

Dorothy is headed in the direction of further integration with Hyperspace, which is the ambulatory...

Aug 2021
||
(0)
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Manager

Dorothy is part of our long-term plans. As an organization, we have hitched our wagon to Epic. A...

Aug 2021
||
(0)
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Manager

Epic keeps their promises. Each organization always has their requests, but with a large company,...

Aug 2021
||
(0)
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Manager

The ability to just access information right on our phones at our fingertips makes Epic's mobile app...

Aug 2021
||
(0)
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Manager

After a couple of years of being on the Epic system and using the software, we are actually...

Aug 2021
||
(0)
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VP/Other Executive

Epic has been a really great partner to us. They are really good at working with us on operational...

Aug 2021
||
(0)
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VP/Other Executive

Epic’s Care Companion functionality is something that will get used more because of COVID-19.

Aug 2021
||
(0)
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Manager

The system is complicated and requires us to build a lot of workarounds. It is also challenging for...

Aug 2021
||
(0)
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Manager

Epic tries to stay up to date with the ever-changing regulatory requirements, and they try to create...

Aug 2021
||
(0)
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Manager

The Epic system has a lot of positive features. The strongest feature is the integration with...

Aug 2021
||
(0)
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Manager

Epic does a decent job of trying to stay up to date on home health and hospice because those markets...

Aug 2021
||
(0)
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Manager

The way that Epic provides support is through a technical specialist. A technical specialist is...

Aug 2021
||
(0)
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CIO

It has been a win for us to have the home health record in our Epic chart. Overall, Dorothy has been...

Jul 2021
||
(0)
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CIO

We struggle a bit with the design of Dorothy. It does require laptop synchronization for the nurses...

Jul 2021
||
(0)
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Nurse

I like Dorothy's ability to access information for patients from other business lines in our...

Jul 2021
||
(0)
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Nurse

Dorothy could be more intuitive for field users. There could be less button clicking and clearer...

Jul 2021
||
(0)
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Director

I am glad that Epic changed the educator training from the builder training because everyone used to...

Jul 2021
||
(0)
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Director

We have never had a disastrous upgrade in the time that we have been with Epic. That has a lot to do...

Jul 2021
||
(0)
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Director

The most powerful thing about Dorothy is that we can personalize it, but the biggest problem with...

Jul 2021
||
(0)
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Director

The really good thing about Epic is that they have a whole lot of development dollars, so they are...

Jul 2021
||
(0)
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Director

Dorothy is a very solid product. Integration is key. We have a remote client, which we need when we...

Jul 2021
||
(0)
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Director

Dorothy is wonderful. We can look at anything we need to. It is in Hyperspace, and that is really...

Jul 2021
||
(0)
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Director

We have really good support from Epic if we have an issue. I have somebody I can reach out to right...

Jul 2021
||
(0)
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Director

We are very rural. As we drive out of town, there is no cell phone coverage. When we first came on...

Jul 2021
||
(0)
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Manager

The things that we have to do to make the solution work the way that it needs to work are really...

Jul 2021
||
(0)
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Manager

It would be nice for us to have a functional equivalent to EpicCare Link. We really felt like our...

Jul 2021
||
(0)
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Manager

Epic has been supportive during our implementations with them, and their products are pretty well...

Jul 2021
||
(0)
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Manager

I feel like we get some extra attention from the vendor because of our size, but some of the things...

Jul 2021
||
(0)
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Manager

With a health system like ours, I don't know that any other system would work for us. We have more...

Jul 2021
||
(0)
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Director

Dorothy's integrations have been beneficial. We are definitely more integrated with other providers...

Jun 2021
||
(0)
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Director

Epic has a lot of customers, but they don't coordinate solutions among their analysts who are...

Jun 2021
||
(0)
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Director

If we were to do everything over again, we would buy a platform that was developed specifically for...

Jun 2021
||
(0)
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Director

Epic discusses new platforms and enhancements for the product with us. However, we can't reconfigure...

Jun 2021
||
(0)
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Director

Dorothy's developers aren't familiar with our day-to-day operations or the way that the solution is...

Jun 2021
||
(0)
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Director

I would not buy Dorothy again. We have had some bumps in the road with the product. We are not real...

Jun 2021
||
(0)
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Director

With COVID-19, Epic has offered a lot of enhancements for free. That is the first time that I have...

Jun 2021
||
(0)
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Director

Some of us did get some training through Epic before we implemented the solution. But all the...

Jun 2021
||
(0)
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Director

There had to be some things built specifically between Epic's system and one of our systems. But our...

Jun 2021
||
(0)
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Director

There are not a lot of folks in our state that have Epic. So the compliance piece was a struggle for...

Jun 2021
||
(0)
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Manager

Any organization that is looking to implement Dorothy should make sure that they have at least 12...

May 2021
||
(0)
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Manager

Epic doesn't really have a help desk to call. Every account and module is assigned to a technical...

May 2021
||
(0)
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Manager

Our previous EMR had some features that we used to use that aren't under development with Epic....

May 2021
||
(0)
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Director

Epic is receptive to stakeholder feedback. Epic routinely hosts regulatory and development webinars....

May 2021
||
(0)
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Director

Part of Dorothy's application works in a connected state, and we can see live information about what...

May 2021
||
(0)
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Director

Dorothy is smart technology, and it is helping clinicians track things easily. When information is...

May 2021
||
(0)
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Director

When we started working with Epic, they did not have as many people assigned to home health and...

May 2021
||
(0)
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Director

There are some revenue cycle discrepancies in Dorothy that the vendor struggles with.

May 2021
||
(0)
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Director

The hospice and home health areas are both extraordinarily regulatory driven. It seems like those...

May 2021
||
(0)
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Manager

If the choice were up to me, I would purchase Dorothy again because of the interoperability we get...

Apr 2021
||
(0)
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Manager

There are better systems out there specifically designed for home health and hospice care. Dorothy...

Apr 2021
||
(0)
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Manager

Epic does a good job of letting us know about the functionality they are rolling out and when it is...

Apr 2021
||
(0)
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Manager

Dorothy has an excellent billing system. It does a great job of tracking charges from creation all...

Apr 2021
||
(0)
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Director

Something that I do like about Dorothy is being able to see which Epic patients have homecare and to...

Feb 2021
||
(0)
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Director

The functionality piece of the inpatient side in Dorothy is terrific. The ability to be able to...

Feb 2021
||
(0)
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Director

In the acute care setting, we have cues that allow us to know what needs to be completed in our...

Feb 2021
||
(0)
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Director

Epic is not good at delivering new technology. That is more in relation to the ability to have a...

Feb 2021
||
(0)
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Director

We have a new ticketing system, and it is painful. Epic is not proactive; they are reactive. Every...

Feb 2021
||
(0)
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Director

Epic has upgrades coming, and I participate in the Epic user web and all the Epic update conferences...

Feb 2021
||
(0)
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Director

Epic does not keep all their promises. Part of the problem is that Epic has a product, and the...

Feb 2021
||
(0)
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Director

Implementing Dorothy was challenging because it was like trying to bake a cake without a recipe. So,...

Feb 2021
||
(0)
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Director

There are still challenges in Dorothy with the flow and consistency of documentation from the acute...

Feb 2021
||
(0)
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Director

In terms of buying this system again, we are part of a larger health system, so we would go with...

Feb 2021
||
(0)
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Director

I haven't done any training with Epic since we started. The initial training was okay, like...

Feb 2021
||
(0)
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Director

When it comes to overall product quality, Epic is pretty honest about what they have. The only...

Feb 2021
||
(0)
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Director

The ongoing support is pretty good, particularly the TS person we have. That person is pretty...

Feb 2021
||
(0)
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Director

Epic has been really good throughout the COVID-19 crisis. They have not been charging us extra, and...

Jan 2021
||
(0)
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Director

I have never had to deal with the executives or had any major issues escalated, but I still rate the...

Jan 2021
||
(0)
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CIO

We have used EpicCare Dorothy for several years. This solution has been very positive for us....

Jan 2021
||
(0)
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CIO

Epic is usually pretty honest when something isn't ready. This solution is what it is. The vendor is...

Jan 2021
||
(0)
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CIO

EpicCare Dorothy has been excellent. Our home health nurses are very pleased. They have third-party...

Jan 2021
||
(0)
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Nurse

EpicCare Dorothy is very customizable. It is still evolving and still feels like a work in progress,...

Jan 2021
||
(0)
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Nurse

The search functions of the system need to be improved dramatically, and I would like Epic to dig...

Jan 2021
||
(0)
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Nurse

There are a lot of forms that still need to be updated in the system, and we would like to see more...

Jan 2021
||
(0)
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Nurse

I have been pretty impressed with Epic and the remote client as a platform for clinical...

Dec 2020
||
(0)
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Nurse

Epic misleads organizations when it comes to sharing how the information will flow from the remote...

Dec 2020
||
(0)
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Director

Epic has supported us very well during the COVID-19 crisis. Our updates, calls, questions, and...

Nov 2020
||
(0)
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Director

We would buy Epic's system again, especially considering the other EMRs we had to get through to get...

Nov 2020
||
(0)
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Director

I don’t know whether anybody keeps all of their promises. Epic did keep promises overall and had a...

Nov 2020
||
(0)
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Director

I have been through a couple of implementations in my life, and the on-site support and long-term...

Nov 2020
||
(0)
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Director

Training is Epic’s weakest link. There were multiple training sessions scheduled. There were core...

Nov 2020
||
(0)
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Director

Epic is very much on top of regulatory updates, and they address those appropriately. The service is...

Nov 2020
||
(0)
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Director

We struggled at the beginning with getting all of the regulatory processes in place, so that...

Nov 2020
||
(0)
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Manager

Some of the things we can implement to make things a little bit easier on the hyperspace and...

Nov 2020
||
(0)
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Manager

Things tend to happen during go-lives or upgrades that leave us having to catch up and trying to...

Nov 2020
||
(0)
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 or  to see details.

Manager

I am not sure who is supposed to do our training. I don't want to speak negatively against Epic if...

Nov 2020
||
(0)
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 or  to see details.

Manager

One of the best things about Epic is that they don’t nickel-and-dime us.

Nov 2020
||
(0)
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Manager

As far as I can tell, Epic is on the leading edge in the interoperability space.

Nov 2020
||
(0)
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Manager

I don’t have a lot of direct interaction with Epic's executives, but their leadership meets with...

Nov 2020
||
(0)
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 or  to see details.

Manager

This system is really not that hard to use. The system works the way the vendor says it will work.

Nov 2020
||
(0)
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Manager

I really appreciate our tech support. That individual has been really helpful. Some of our issues...

Nov 2020
||
(0)
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 or  to see details.

Manager

We had an interim director who had worked with Epic at other places and had much better experiences....

Nov 2020
||
(0)
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CMIO

Epic's implementations are usually quite good. When we have difficulties with an individual, we...

Oct 2020
||
(0)
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CMIO

Epic delivers a good product. When they want to get into a certain space, they are usually not early...

Oct 2020
||
(0)
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CMIO

We have been on little roller coaster rides. I don't imagine that will change a whole lot. We have...

Oct 2020
||
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Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.
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