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User Commentary

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Director

Something that I do like about Dorothy is being able to see which Epic patients have homecare and to...

Feb 2021
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Director

The functionality piece of the inpatient side in Dorothy is terrific. The ability to be able to...

Feb 2021
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Director

In the acute care setting, we have cues that allow us to know what needs to be completed in our...

Feb 2021
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Director

Epic is not good at delivering new technology. That is more in relation to the ability to have a...

Feb 2021
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Director

We have a new ticketing system, and it is painful. Epic is not proactive; they are reactive. Every...

Feb 2021
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Director

Epic has upgrades coming, and I participate in the Epic user web and all the Epic update conferences...

Feb 2021
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Director

Epic does not keep all their promises. Part of the problem is that Epic has a product, and the...

Feb 2021
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Director

Implementing Dorothy was challenging because it was like trying to bake a cake without a recipe. So,...

Feb 2021
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Director

There are still challenges in Dorothy with the flow and consistency of documentation from the acute...

Feb 2021
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Director

In terms of buying this system again, we are part of a larger health system, so we would go with...

Feb 2021
(0)
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Director

I haven't done any training with Epic since we started. The initial training was okay, like...

Feb 2021
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Director

When it comes to overall product quality, Epic is pretty honest about what they have. The only...

Feb 2021
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Director

The ongoing support is pretty good, particularly the TS person we have. That person is pretty...

Feb 2021
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Director

Epic has been really good throughout the COVID-19 crisis. They have not been charging us extra, and...

Jan 2021
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Director

I have never had to deal with the executives or had any major issues escalated, but I still rate the...

Jan 2021
(0)
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CIO

We have used EpicCare Dorothy for several years. This solution has been very positive for us....

Jan 2021
(0)
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CIO

Epic is usually pretty honest when something isn't ready. This solution is what it is. The vendor is...

Jan 2021
(0)
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CIO

EpicCare Dorothy has been excellent. Our home health nurses are very pleased. They have third-party...

Jan 2021
(0)
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Nurse

EpicCare Dorothy is very customizable. It is still evolving and still feels like a work in progress,...

Jan 2021
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Nurse

The search functions of the system need to be improved dramatically, and I would like Epic to dig...

Jan 2021
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Nurse

There are a lot of forms that still need to be updated in the system, and we would like to see more...

Jan 2021
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Nurse

I have been pretty impressed with Epic and the remote client as a platform for clinical...

Dec 2020
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Nurse

Epic misleads organizations when it comes to sharing how the information will flow from the remote...

Dec 2020
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Director

Epic has supported us very well during the COVID-19 crisis. Our updates, calls, questions, and...

Nov 2020
(0)
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Director

We would buy Epic's system again, especially considering the other EMRs we had to get through to get...

Nov 2020
(0)
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Director

I don’t know whether anybody keeps all of their promises. Epic did keep promises overall and had a...

Nov 2020
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Director

I have been through a couple of implementations in my life, and the on-site support and long-term...

Nov 2020
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Director

Training is Epic’s weakest link. There were multiple training sessions scheduled. There were core...

Nov 2020
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Director

Epic is very much on top of regulatory updates, and they address those appropriately. The service is...

Nov 2020
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Director

We struggled at the beginning with getting all of the regulatory processes in place, so that...

Nov 2020
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Manager

Some of the things we can implement to make things a little bit easier on the hyperspace and...

Nov 2020
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Manager

Things tend to happen during go-lives or upgrades that leave us having to catch up and trying to...

Nov 2020
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Manager

I am not sure who is supposed to do our training. I don't want to speak negatively against Epic if...

Nov 2020
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Manager

One of the best things about Epic is that they don’t nickel-and-dime us.

Nov 2020
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Manager

As far as I can tell, Epic is on the leading edge in the interoperability space.

Nov 2020
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Manager

I don’t have a lot of direct interaction with Epic's executives, but their leadership meets with...

Nov 2020
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Manager

This system is really not that hard to use. The system works the way the vendor says it will work.

Nov 2020
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Manager

I really appreciate our tech support. That individual has been really helpful. Some of our issues...

Nov 2020
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Manager

We had an interim director who had worked with Epic at other places and had much better experiences....

Nov 2020
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CMIO

Epic's implementations are usually quite good. When we have difficulties with an individual, we...

Oct 2020
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CMIO

Epic delivers a good product. When they want to get into a certain space, they are usually not early...

Oct 2020
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CMIO

We have been on little roller coaster rides. I don't imagine that will change a whole lot. We have...

Oct 2020
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Director

EpicCare Dorothy may not be the best homecare solution, but it works for the health system. If I...

Oct 2020
(0)
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Director

All of the new upgrades that come through are handled by the IT team members. They know how EpicCare...

Oct 2020
(0)
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Director

I don't like Epic's training because they want things to be taught in a certain way, but that way...

Oct 2020
(0)
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Director

Every software program has its own idiosyncrasies. We have some problems that haven't been resolved...

Oct 2020
(0)
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Director

Epic has to come up with a better medication profile because the profile has to go across the health...

Oct 2020
(0)
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Director

I am not sure I would ever think of a computer system as being a support system to get us through a...

Oct 2020
(0)
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Director

The best thing about EpicCare Dorothy is the clinical integration. I am able to look at the story of...

Oct 2020
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Director

EpicCare Dorothy is missing standard reports for managing the business. We have to have our IT...

Oct 2020
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CMIO

With EpicCare Dorothy, I can see everything that VNA nurses put into the system. There is complete...

Oct 2020
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CMIO

Updates with EpicCare Dorothy can be tricky because without Wi-Fi or a good hot spot, nurses can’t...

Oct 2020
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Manager

If our hospital system didn't have EpicCare Dorothy, I personally would not buy it again. Epic is a...

Oct 2020
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Manager

When we first went on EpicCare Dorothy, we had all the normal training. This training came from a...

Oct 2020
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Manager

We didn't have a very good implementation. We had several experts from Epic. One was over homecare...

Oct 2020
(0)
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Manager

I don't think that Epic's initial training was very good. But our employees who are Epic trainers...

Oct 2020
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Manager

We have the option to change anything we want in the system, or update it on our own. With other...

Oct 2020
(0)
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Manager

The solution works just as the vendor said it would. There are issues that we would like to see...

Oct 2020
(0)
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Manager

EpicCare Dorothy is a very complicated system. Our staff has a hard time with it. The documentation...

Oct 2020
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Manager

There weren't many new items in the last upgrade. Epic updated our care plans, and we cannot resolve...

Oct 2020
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Manager

We get great support from our internal IT people. They are very supportive. We create tickets for...

Oct 2020
(0)
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Manager

I don't think the system helps us with our patient outcomes. It is our clinicians who are initiating...

Oct 2020
(0)
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Manager

The system is very complicated. I like its integration with our hospital because we can see our...

Oct 2020
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Manager

I wish that Epic would fix the issue with resolving individual interventions within a visit....

Oct 2020
(0)
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Director

We have our own support people here, and they deal with Epic. Our people are great. They are the...

Oct 2020
(0)
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Director

EpicCare Dorothy is extremely expensive, but the value comes down to whether the system is purchased...

Oct 2020
(0)
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Manager

We have to take too many steps to edit medications. Maybe Epic can look at how they can make this...

Oct 2020
(0)
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Manager

Our providers like the flow of our care plans a lot more since the vendor changed the care plans to...

Oct 2020
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Manager

I was a certified trainer, but to keep my certification I had to go through Epic's testing again. I...

Oct 2020
(0)
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Director

I like the support we get from our team. The system is easy to use for our clinical teams to use. It...

Oct 2020
(0)
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Director

Now the majority of our orders for homecare come through the Epic product, and that is a huge...

Oct 2020
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Director

I would like to see improvements. Our private-duty nursing software is not part of the Epic system....

Oct 2020
(0)
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Analyst/Coordinator

Epic was pretty responsive at the beginning of the pandemic; they came out with screening. They were...

Oct 2020
(0)
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Analyst/Coordinator

It is very clear that EpicCare Dorothy is a side product in Hyperspace that Epic would like to...

Oct 2020
(0)
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Analyst/Coordinator

The product is pretty decent because of the strength of the interoperability. When we moved to...

Oct 2020
(0)
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Analyst/Coordinator

In terms of cons, the workflows and the way the remote client is designed are very solidly dependent...

Oct 2020
(0)
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Analyst/Coordinator

I would buy the system again if I were in an Epic organization and in the middle of a very heavily...

Oct 2020
(0)
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Analyst/Coordinator

The clinical system can be very choppy. The views are not clean when we are looking at them. Users...

Oct 2020
(0)
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Manager

Epic as a whole has done really well with supporting us during the COVID-19 crisis.

Oct 2020
(0)
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Manager

As things stand right now, I would purchase this system again. If I had been asked about a year...

Oct 2020
(0)
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Manager

Epic keeps all of their promises. Our technical contact at Epic is really good. This individual has...

Oct 2020
(0)
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Manager

We have annual maintenance with Epic. If we wanted an additional module outside of EpicCare Dorothy,...

Oct 2020
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Manager

We had to go to a new federal requirement. This requirement was a huge reimbursement change. This...

Oct 2020
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Manager

Currently, we have a third-party infusion system that works outside of EpicCare Dorothy. I have...

Oct 2020
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Manager

The system's ease of use depends on who is asked. I work in IT and I find the system easy to use,...

Oct 2020
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Manager

The PDGM was done quite well. The vendor has done a good job of delivering new technology that meets...

Oct 2020
(0)
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Manager

The vendor does very well with their ongoing support. Epic is proactive. They do a good job of...

Oct 2020
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Manager

I don't have too much feedback from an executive level. I get feedback from my technical consultant...

Oct 2020
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Manager

I only maintain the system, and I helped implement it. I do like that users can view the entire...

Sep 2020
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Manager

I wish EpicCare Dorothy were on the same platform as our other Epic systems. I think that would be...

Sep 2020
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Director

Epic supported us through COVID-19. They helped us establish virtual visits very quickly and gave us...

Sep 2020
(0)
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Director

I don’t know whether I would buy EpicCare Dorothy again if the decision were up to me. I am not...

Sep 2020
(0)
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Director

With the implementations and upgrades, there are occasionally some issues. I can’t really think of...

Sep 2020
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Director

Our issues with our EMR are not as much about Epic as they are about the connectivity in our region....

Sep 2020
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Director

Epic’s support is excellent. I couldn’t say who the vendor executives are at Epic. That is because...

Sep 2020
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Director

The EMR gives us some really good information. It is a good product. I would tell others that the...

Sep 2020
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Director

Epic has made many things available to us during the COVID-19 crisis. Whether we adopted those...

Sep 2020
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Director

The only reason I don’t give Epic’s implementation services a perfect rating is because they have...

Sep 2020
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Director

The product works as it is promoted. It may not be exactly what we would like, but it does exactly...

Sep 2020
(0)
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Director

When enough folks request development, that is what the developers focus on. Epic does very well in...

Sep 2020
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Director

Epic is driving evidence-based patient care. We use a fair number of best practice alerts that we...

Sep 2020
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Director

Epic has made a lot of improvements. I really like the developments they have done within the last...

Sep 2020
(0)
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Director

I would recommend Epic. We have an update coming up, and I hope it goes well. Epic keeps their...

Aug 2020
(0)
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Director

I am not really involved on the billing side. Initially, I thought our own IT support team was...

Aug 2020
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Director

The effectiveness of the implementation services depends on the level of service that is purchased....

Aug 2020
(0)
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Director

In terms of the initial training, Epic did a fairly good job. The problem that we found and continue...

Aug 2020
(0)
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Director

Epic was very up front about the fact that their platform wasn't initially built for home health and...

Aug 2020
(0)
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Director

When it comes to improving the integration for home health and hospice, we just need to have a more...

Aug 2020
(0)
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Manager

Most of the training comes from an IT person who was given material, but that person doesn't...

Aug 2020
(0)
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Manager

The upgrades and the quality of the product are only as good as the Epic IT team that is installing...

Aug 2020
(0)
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Manager

The product isn't quite meeting all of our needs. The knowledge of the IT team that helps us put in...

Aug 2020
(0)
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Manager

As soon as one thing is built in the system, Epic moves on to something else, and we are no longer a...

Aug 2020
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Manager

I would tell others who are looking at the product to be specific during the building phase. We did...

Aug 2020
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Manager

We get gouged a little bit for projects and change orders. Those charges are outside of our monthly...

Jul 2020
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Director

We don't feel nickel-and-dimed by Epic because they charge so much in general. Epic doesn't need to...

Jul 2020
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Director

Epic does a good job with their training. They have to teach to a certain level, so things are a...

Jul 2020
(0)
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Director

The way that Epic handles their clients really needs to improve. A browser-based solution would be a...

Jul 2020
(0)
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Director

Epic is really good about keeping all of their promises. When Epic tells us that they are coding...

Jul 2020
(0)
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Director

I would give the vendor a high rating for delivering new technology that meets our needs. Every...

Jul 2020
(0)
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Director

Epic's phone support is excellent. The support people answer the phone right away and help us....

Jul 2020
(0)
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Director

I would give Epic a high rating for executive involvement but only because the executives have been...

Jul 2020
(0)
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Director

There are two big improvements that I would like to see from Epic. One, there has to be a better way...

Jul 2020
(0)
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CEO/President

We have user group meetings, but that is the extent of the training. Epic does a lot more with the...

Jul 2020
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CEO/President

Epic could make some improvements in terms of the efficiency for clinicians.

Jul 2020
(0)
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CEO/President

I was impressed with how quickly Epic responded to a major change that we were experiencing on the...

Jul 2020
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CEO/President

The quality of the upgrades is much better than it used to be. Epic is trying really hard to deliver...

Jul 2020
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Director

I am aware of the total package we purchased, and we are already revenue neutral. I know exactly...

Jul 2020
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Director

I would recommend Epic. They have the best product. I am pretty well satisfied with it, and I know...

Jul 2020
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Director

The thing with Epic's solution is that out of the box, we are getting a car that has not been put...

Jul 2020
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Director

If I want to change a word on a user flow sheet, I should get as close to what it is going to be out...

Jul 2020
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Director

With upgrades, we are always one or two versions behind. I think that is intentional on our part. We...

Jul 2020
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Director

Epic is good at how they word their promises. There is a difference between the Epic leadership that...

Jul 2020
(0)
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Director

The upgrades have gone really well. When dealing with Epic, part of the problem is our own...

Jul 2020
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Director

Our organization provided the training under Epic’s guidance, and our training stunk. It is not like...

Jul 2020
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Director

The product can do everything Epic said it could; it just requires a lot of build time. We have to...

Jul 2020
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Director

As far as integration goes, the product works. EpicCare Dorothy is pretty good. I definitely have...

Jul 2020
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Director

Epic can fully integrate a cell phone into the medical record, so the use of a cell phone in the...

Jul 2020
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Director

What the vendor offers on an Android is different from what they offer on an iPhone, and that is...

Jul 2020
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Director

I don't know about Epic being proactive. They are a little more reactive. There is no problem unless...

Jul 2020
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Analyst/Coordinator

I really like the interoperability of EpicCare Dorothy. We are a big healthcare system, and we can...

Jul 2020
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Analyst/Coordinator

The vendor could improve by having an easier method to pull reports from any field in the...

Jul 2020
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Analyst/Coordinator

The training is run in a way where people don't learn well. The trainers have users in the training...

Jul 2020
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CIO

The product works well. Epic lives by the product working well. Judy is a software engineer, so that...

Jul 2020
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CIO

I thought that the home health product was the icing on the cake when we rolled it out because of...

Jul 2020
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Director

I like the integration we have with EpicCare Dorothy. I can see everything in one place. That is...

Jun 2020
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Director

Epic's support for EpicCare Dorothy is great. They are very responsive and are there when we need them....

Jun 2020
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Director

Epic gives us a lot of room with the Dorothy system. However, I would love more direction. I feel...

Jun 2020
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CEO/President

The communication and information flow has greatly improved for our facility.

Jun 2020
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CFO

Epic is kind of new to the home health and hospice areas. I always tell Epic that they think too...

Jun 2020
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CFO

My biggest frustration is with what I think should be a canned report. We end up having to pay to...

Jun 2020
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CFO

The users seem to be more than satisfied. I don't hear too many complaints. The biggest frustration...

Jun 2020
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CEO/President

The vendor has been very supportive during the COVID-19 crisis. They have been able to give us...

Jun 2020
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Director

Epic has supported us during COVID-19, but we had a little glitch with our builds in the beginning....

Jun 2020
(0)
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Director

If the decision were up to me, I would purchase the system again. The integration is working well,...

Jun 2020
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Director

I give the vendor a high rating for the recent upgrades. We have evolved greatly since we initially...

Jun 2020
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Director

Epic is on the right track with product development, but a lot of the situation has to do with our...

Jun 2020
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Director

Epic has been doing well with their ongoing support. We have had the same point person since our...

Jun 2020
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Director

I would highly recommend the system to others. I would tell them that Epic has taken the best parts...

Jun 2020
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Director

Epic's educators don't include the frontline people. I would rather have a superuser educate our...

Jun 2020
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Nurse

We would prefer to work only in Hyperspace where the inpatient and outpatient products work, but...

May 2020
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Nurse

We spent a good year working with the implementation, and I feel that we had to come up with our own...

May 2020
(0)
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Nurse

A big pain point is that the medication screen just doesn’t work well between Hyperspace and Epic's...

May 2020
(0)
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Nurse

Our leadership really wants the homecare staff to document in Hyperspace. We have the connectivity....

May 2020
(0)
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Nurse

Our Epic technical person is very good and has come a long way from when the person first started...

May 2020
(0)
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Nurse

I still struggle with Epic UserWeb. There are so many different areas. There are the Nova release...

May 2020
(0)
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Nurse

We struggle because there is a disconnect between Hyperspace and the remote client. I feel like when...

May 2020
(0)
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Manager

The Epic product is absolutely great for a whole system to use, but if I were a freestanding...

May 2020
(0)
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Manager

The integration between EpicCare Dorothy and our hospice piece puts us behind our competitors. The...

May 2020
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Manager

The upgrade implementations are getting better. The upgrades have helped us to understand Epic's...

May 2020
(0)
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Manager

We had an interesting training team. I don't know how much blame to put on Epic, but the biggest...

May 2020
(0)
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Manager

The solutions work well, but I think we overbuilt them. The blame is on us, but on the other hand,...

May 2020
(0)
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Manager

Some of Epic's reporting and dashboards could be better. There should be some basic development...

May 2020
(0)
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Manager

Epic's support people have been good. When we have reached out, they have been responsive and have...

May 2020
(0)
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Manager

Tangible outcomes suffer because the reporting is so limited. We know all of the data is in there,...

May 2020
(0)
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Analyst/Coordinator

I am impressed with Epic’s response to COVID-19. They were giving us things to do and building...

May 2020
(0)
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Analyst/Coordinator

Epic does a good job with their upgrades as a whole. There are some things I would like them to do...

May 2020
(0)
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Analyst/Coordinator

Epic’s developers are very involved; they actually make the changes and develop the code and the new...

May 2020
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CIO

We did not have a good experience with the vendor's homecare solution. The vendor's new project...

Apr 2020
(0)
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CIO

The vendor is doing really well with using the product. They have had a lot of organizational change...

Apr 2020
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Director

The integration across the healthcare system is invaluable, but there are still some opportunities...

Mar 2020
(0)
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Director

EpicCare Dorothy was very affordable for us to implement. It took minimal effort to bring on home...

Mar 2020
(0)
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Director

We have definitely received our money’s worth using EpicCare Dorothy. That is the advantage of being...

Mar 2020
(0)
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Director

I would highly recommend the system to others, especially for a large healthcare system. EpicCare...

Mar 2020
(0)
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Director

I predict that we will be satisfied with the system over the next year. I would like to get the...

Mar 2020
(0)
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Director

When it comes to the upgrades, Epic has said that we don’t have to bring computers in and touch...

Mar 2020
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