Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Director
Something that I do like about Dorothy is being able to see which Epic patients have homecare and to...
Login or Create an Account to see details.
Director
The functionality piece of the inpatient side in Dorothy is terrific. The ability to be able to...
Login or Create an Account to see details.
Director
In the acute care setting, we have cues that allow us to know what needs to be completed in our...
Login or Create an Account to see details.
Director
Epic is not good at delivering new technology. That is more in relation to the ability to have a...
Login or Create an Account to see details.
Director
We have a new ticketing system, and it is painful. Epic is not proactive; they are reactive. Every...
Login or Create an Account to see details.
Director
Epic has upgrades coming, and I participate in the Epic user web and all the Epic update conferences...
Login or Create an Account to see details.
Director
Epic does not keep all their promises. Part of the problem is that Epic has a product, and the...
Login or Create an Account to see details.
Director
Implementing Dorothy was challenging because it was like trying to bake a cake without a recipe. So,...
Login or Create an Account to see details.
Director
There are still challenges in Dorothy with the flow and consistency of documentation from the acute...
Login or Create an Account to see details.
Director
In terms of buying this system again, we are part of a larger health system, so we would go with...
Login or Create an Account to see details.
Director
I haven't done any training with Epic since we started. The initial training was okay, like...
Login or Create an Account to see details.
Director
When it comes to overall product quality, Epic is pretty honest about what they have. The only...
Login or Create an Account to see details.
Director
The ongoing support is pretty good, particularly the TS person we have. That person is pretty...
Login or Create an Account to see details.
Director
Epic has been really good throughout the COVID-19 crisis. They have not been charging us extra, and...
Login or Create an Account to see details.
Director
I have never had to deal with the executives or had any major issues escalated, but I still rate the...
Login or Create an Account to see details.
CIO
We have used EpicCare Dorothy for several years. This solution has been very positive for us....
Login or Create an Account to see details.
CIO
Epic is usually pretty honest when something isn't ready. This solution is what it is. The vendor is...
Login or Create an Account to see details.
CIO
EpicCare Dorothy has been excellent. Our home health nurses are very pleased. They have third-party...
Login or Create an Account to see details.
Nurse
EpicCare Dorothy is very customizable. It is still evolving and still feels like a work in progress,...
Login or Create an Account to see details.
Nurse
The search functions of the system need to be improved dramatically, and I would like Epic to dig...
Login or Create an Account to see details.
Nurse
There are a lot of forms that still need to be updated in the system, and we would like to see more...
Login or Create an Account to see details.
Nurse
I have been pretty impressed with Epic and the remote client as a platform for clinical...
Login or Create an Account to see details.
Nurse
Epic misleads organizations when it comes to sharing how the information will flow from the remote...
Login or Create an Account to see details.
Director
Epic has supported us very well during the COVID-19 crisis. Our updates, calls, questions, and...
Login or Create an Account to see details.
Director
We would buy Epic's system again, especially considering the other EMRs we had to get through to get...
Login or Create an Account to see details.
Director
I don’t know whether anybody keeps all of their promises. Epic did keep promises overall and had a...
Login or Create an Account to see details.
Director
I have been through a couple of implementations in my life, and the on-site support and long-term...
Login or Create an Account to see details.
Director
Training is Epic’s weakest link. There were multiple training sessions scheduled. There were core...
Login or Create an Account to see details.
Director
Epic is very much on top of regulatory updates, and they address those appropriately. The service is...
Login or Create an Account to see details.
Director
We struggled at the beginning with getting all of the regulatory processes in place, so that...
Login or Create an Account to see details.
Manager
Some of the things we can implement to make things a little bit easier on the hyperspace and...
Login or Create an Account to see details.
Manager
Things tend to happen during go-lives or upgrades that leave us having to catch up and trying to...
Login or Create an Account to see details.
Manager
I am not sure who is supposed to do our training. I don't want to speak negatively against Epic if...
Login or Create an Account to see details.
Manager
One of the best things about Epic is that they don’t nickel-and-dime us.
Login or Create an Account to see details.
Manager
As far as I can tell, Epic is on the leading edge in the interoperability space.
Login or Create an Account to see details.
Manager
I don’t have a lot of direct interaction with Epic's executives, but their leadership meets with...
Login or Create an Account to see details.
Manager
This system is really not that hard to use. The system works the way the vendor says it will work.
Login or Create an Account to see details.
Manager
I really appreciate our tech support. That individual has been really helpful. Some of our issues...
Login or Create an Account to see details.
Manager
We had an interim director who had worked with Epic at other places and had much better experiences....
Login or Create an Account to see details.
CMIO
Epic's implementations are usually quite good. When we have difficulties with an individual, we...
Login or Create an Account to see details.
CMIO
Epic delivers a good product. When they want to get into a certain space, they are usually not early...
Login or Create an Account to see details.
CMIO
We have been on little roller coaster rides. I don't imagine that will change a whole lot. We have...
Login or Create an Account to see details.
Director
EpicCare Dorothy may not be the best homecare solution, but it works for the health system. If I...
Login or Create an Account to see details.
Director
All of the new upgrades that come through are handled by the IT team members. They know how EpicCare...
Login or Create an Account to see details.
Director
I don't like Epic's training because they want things to be taught in a certain way, but that way...
Login or Create an Account to see details.
Director
Every software program has its own idiosyncrasies. We have some problems that haven't been resolved...
Login or Create an Account to see details.
Director
Epic has to come up with a better medication profile because the profile has to go across the health...
Login or Create an Account to see details.
Director
I am not sure I would ever think of a computer system as being a support system to get us through a...
Login or Create an Account to see details.
Director
The best thing about EpicCare Dorothy is the clinical integration. I am able to look at the story of...
Login or Create an Account to see details.
Director
EpicCare Dorothy is missing standard reports for managing the business. We have to have our IT...
Login or Create an Account to see details.
CMIO
With EpicCare Dorothy, I can see everything that VNA nurses put into the system. There is complete...
Login or Create an Account to see details.
CMIO
Updates with EpicCare Dorothy can be tricky because without Wi-Fi or a good hot spot, nurses can’t...
Login or Create an Account to see details.
Manager
If our hospital system didn't have EpicCare Dorothy, I personally would not buy it again. Epic is a...
Login or Create an Account to see details.
Manager
When we first went on EpicCare Dorothy, we had all the normal training. This training came from a...
Login or Create an Account to see details.
Manager
We didn't have a very good implementation. We had several experts from Epic. One was over homecare...
Login or Create an Account to see details.
Manager
I don't think that Epic's initial training was very good. But our employees who are Epic trainers...
Login or Create an Account to see details.
Manager
We have the option to change anything we want in the system, or update it on our own. With other...
Login or Create an Account to see details.
Manager
The solution works just as the vendor said it would. There are issues that we would like to see...
Login or Create an Account to see details.
Manager
EpicCare Dorothy is a very complicated system. Our staff has a hard time with it. The documentation...
Login or Create an Account to see details.
Manager
There weren't many new items in the last upgrade. Epic updated our care plans, and we cannot resolve...
Login or Create an Account to see details.
Manager
We get great support from our internal IT people. They are very supportive. We create tickets for...
Login or Create an Account to see details.
Manager
I don't think the system helps us with our patient outcomes. It is our clinicians who are initiating...
Login or Create an Account to see details.
Manager
The system is very complicated. I like its integration with our hospital because we can see our...
Login or Create an Account to see details.
Manager
I wish that Epic would fix the issue with resolving individual interventions within a visit....
Login or Create an Account to see details.
Director
We have our own support people here, and they deal with Epic. Our people are great. They are the...
Login or Create an Account to see details.
Director
EpicCare Dorothy is extremely expensive, but the value comes down to whether the system is purchased...
Login or Create an Account to see details.
Manager
We have to take too many steps to edit medications. Maybe Epic can look at how they can make this...
Login or Create an Account to see details.
Manager
Our providers like the flow of our care plans a lot more since the vendor changed the care plans to...
Login or Create an Account to see details.
Manager
I was a certified trainer, but to keep my certification I had to go through Epic's testing again. I...
Login or Create an Account to see details.
Director
I like the support we get from our team. The system is easy to use for our clinical teams to use. It...
Login or Create an Account to see details.
Director
Now the majority of our orders for homecare come through the Epic product, and that is a huge...
Login or Create an Account to see details.
Director
I would like to see improvements. Our private-duty nursing software is not part of the Epic system....
Login or Create an Account to see details.
Analyst/Coordinator
Epic was pretty responsive at the beginning of the pandemic; they came out with screening. They were...
Login or Create an Account to see details.
Analyst/Coordinator
It is very clear that EpicCare Dorothy is a side product in Hyperspace that Epic would like to...
Login or Create an Account to see details.
Analyst/Coordinator
The product is pretty decent because of the strength of the interoperability. When we moved to...
Login or Create an Account to see details.
Analyst/Coordinator
In terms of cons, the workflows and the way the remote client is designed are very solidly dependent...
Login or Create an Account to see details.
Analyst/Coordinator
I would buy the system again if I were in an Epic organization and in the middle of a very heavily...
Login or Create an Account to see details.
Analyst/Coordinator
The clinical system can be very choppy. The views are not clean when we are looking at them. Users...
Login or Create an Account to see details.
Manager
Epic as a whole has done really well with supporting us during the COVID-19 crisis.
Login or Create an Account to see details.
Manager
As things stand right now, I would purchase this system again. If I had been asked about a year...
Login or Create an Account to see details.
Manager
Epic keeps all of their promises. Our technical contact at Epic is really good. This individual has...
Login or Create an Account to see details.
Manager
We have annual maintenance with Epic. If we wanted an additional module outside of EpicCare Dorothy,...
Login or Create an Account to see details.
Manager
We had to go to a new federal requirement. This requirement was a huge reimbursement change. This...
Login or Create an Account to see details.
Manager
Currently, we have a third-party infusion system that works outside of EpicCare Dorothy. I have...
Login or Create an Account to see details.
Manager
The system's ease of use depends on who is asked. I work in IT and I find the system easy to use,...
Login or Create an Account to see details.
Manager
The PDGM was done quite well. The vendor has done a good job of delivering new technology that meets...
Login or Create an Account to see details.
Manager
The vendor does very well with their ongoing support. Epic is proactive. They do a good job of...
Login or Create an Account to see details.
Manager
I don't have too much feedback from an executive level. I get feedback from my technical consultant...
Login or Create an Account to see details.
Manager
I only maintain the system, and I helped implement it. I do like that users can view the entire...
Login or Create an Account to see details.
Manager
I wish EpicCare Dorothy were on the same platform as our other Epic systems. I think that would be...
Login or Create an Account to see details.
Director
Epic supported us through COVID-19. They helped us establish virtual visits very quickly and gave us...
Login or Create an Account to see details.
Director
I don’t know whether I would buy EpicCare Dorothy again if the decision were up to me. I am not...
Login or Create an Account to see details.
Director
With the implementations and upgrades, there are occasionally some issues. I can’t really think of...
Login or Create an Account to see details.
Director
Our issues with our EMR are not as much about Epic as they are about the connectivity in our region....
Login or Create an Account to see details.
Director
Epic’s support is excellent. I couldn’t say who the vendor executives are at Epic. That is because...
Login or Create an Account to see details.
Director
The EMR gives us some really good information. It is a good product. I would tell others that the...
Login or Create an Account to see details.
Director
Epic has made many things available to us during the COVID-19 crisis. Whether we adopted those...
Login or Create an Account to see details.
Director
The only reason I don’t give Epic’s implementation services a perfect rating is because they have...
Login or Create an Account to see details.
Director
The product works as it is promoted. It may not be exactly what we would like, but it does exactly...
Login or Create an Account to see details.
Director
When enough folks request development, that is what the developers focus on. Epic does very well in...
Login or Create an Account to see details.
Director
Epic is driving evidence-based patient care. We use a fair number of best practice alerts that we...
Login or Create an Account to see details.
Director
Epic has made a lot of improvements. I really like the developments they have done within the last...
Login or Create an Account to see details.
Director
I would recommend Epic. We have an update coming up, and I hope it goes well. Epic keeps their...
Login or Create an Account to see details.
Director
I am not really involved on the billing side. Initially, I thought our own IT support team was...
Login or Create an Account to see details.
Director
The effectiveness of the implementation services depends on the level of service that is purchased....
Login or Create an Account to see details.
Director
In terms of the initial training, Epic did a fairly good job. The problem that we found and continue...
Login or Create an Account to see details.
Director
Epic was very up front about the fact that their platform wasn't initially built for home health and...
Login or Create an Account to see details.
Director
When it comes to improving the integration for home health and hospice, we just need to have a more...
Login or Create an Account to see details.
Manager
Most of the training comes from an IT person who was given material, but that person doesn't...
Login or Create an Account to see details.
Manager
The upgrades and the quality of the product are only as good as the Epic IT team that is installing...
Login or Create an Account to see details.
Manager
The product isn't quite meeting all of our needs. The knowledge of the IT team that helps us put in...
Login or Create an Account to see details.
Manager
As soon as one thing is built in the system, Epic moves on to something else, and we are no longer a...
Login or Create an Account to see details.
Manager
I would tell others who are looking at the product to be specific during the building phase. We did...
Login or Create an Account to see details.
Manager
We get gouged a little bit for projects and change orders. Those charges are outside of our monthly...
Login or Create an Account to see details.
Director
We don't feel nickel-and-dimed by Epic because they charge so much in general. Epic doesn't need to...
Login or Create an Account to see details.
Director
Epic does a good job with their training. They have to teach to a certain level, so things are a...
Login or Create an Account to see details.
Director
The way that Epic handles their clients really needs to improve. A browser-based solution would be a...
Login or Create an Account to see details.
Director
Epic is really good about keeping all of their promises. When Epic tells us that they are coding...
Login or Create an Account to see details.
Director
I would give the vendor a high rating for delivering new technology that meets our needs. Every...
Login or Create an Account to see details.
Director
Epic's phone support is excellent. The support people answer the phone right away and help us....
Login or Create an Account to see details.
Director
I would give Epic a high rating for executive involvement but only because the executives have been...
Login or Create an Account to see details.
Director
There are two big improvements that I would like to see from Epic. One, there has to be a better way...
Login or Create an Account to see details.
CEO/President
We have user group meetings, but that is the extent of the training. Epic does a lot more with the...
Login or Create an Account to see details.
CEO/President
Epic could make some improvements in terms of the efficiency for clinicians.
Login or Create an Account to see details.
CEO/President
I was impressed with how quickly Epic responded to a major change that we were experiencing on the...
Login or Create an Account to see details.
CEO/President
The quality of the upgrades is much better than it used to be. Epic is trying really hard to deliver...
Login or Create an Account to see details.
Director
I am aware of the total package we purchased, and we are already revenue neutral. I know exactly...
Login or Create an Account to see details.
Director
I would recommend Epic. They have the best product. I am pretty well satisfied with it, and I know...
Login or Create an Account to see details.
Director
The thing with Epic's solution is that out of the box, we are getting a car that has not been put...
Login or Create an Account to see details.
Director
If I want to change a word on a user flow sheet, I should get as close to what it is going to be out...
Login or Create an Account to see details.
Director
With upgrades, we are always one or two versions behind. I think that is intentional on our part. We...
Login or Create an Account to see details.
Director
Epic is good at how they word their promises. There is a difference between the Epic leadership that...
Login or Create an Account to see details.
Director
The upgrades have gone really well. When dealing with Epic, part of the problem is our own...
Login or Create an Account to see details.
Director
Our organization provided the training under Epic’s guidance, and our training stunk. It is not like...
Login or Create an Account to see details.
Director
The product can do everything Epic said it could; it just requires a lot of build time. We have to...
Login or Create an Account to see details.
Director
As far as integration goes, the product works. EpicCare Dorothy is pretty good. I definitely have...
Login or Create an Account to see details.
Director
Epic can fully integrate a cell phone into the medical record, so the use of a cell phone in the...
Login or Create an Account to see details.
Director
What the vendor offers on an Android is different from what they offer on an iPhone, and that is...
Login or Create an Account to see details.
Director
I don't know about Epic being proactive. They are a little more reactive. There is no problem unless...
Login or Create an Account to see details.
Analyst/Coordinator
I really like the interoperability of EpicCare Dorothy. We are a big healthcare system, and we can...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor could improve by having an easier method to pull reports from any field in the...
Login or Create an Account to see details.
Analyst/Coordinator
The training is run in a way where people don't learn well. The trainers have users in the training...
Login or Create an Account to see details.
CIO
The product works well. Epic lives by the product working well. Judy is a software engineer, so that...
Login or Create an Account to see details.
CIO
I thought that the home health product was the icing on the cake when we rolled it out because of...
Login or Create an Account to see details.
Director
I like the integration we have with EpicCare Dorothy. I can see everything in one place. That is...
Login or Create an Account to see details.
Director
Epic's support for EpicCare Dorothy is great. They are very responsive and are there when we need them....
Login or Create an Account to see details.
Director
Epic gives us a lot of room with the Dorothy system. However, I would love more direction. I feel...
Login or Create an Account to see details.
CEO/President
The communication and information flow has greatly improved for our facility.
Login or Create an Account to see details.
CFO
Epic is kind of new to the home health and hospice areas. I always tell Epic that they think too...
Login or Create an Account to see details.
CFO
My biggest frustration is with what I think should be a canned report. We end up having to pay to...
Login or Create an Account to see details.
CFO
The users seem to be more than satisfied. I don't hear too many complaints. The biggest frustration...
Login or Create an Account to see details.
CEO/President
The vendor has been very supportive during the COVID-19 crisis. They have been able to give us...
Login or Create an Account to see details.
Director
Epic has supported us during COVID-19, but we had a little glitch with our builds in the beginning....
Login or Create an Account to see details.
Director
If the decision were up to me, I would purchase the system again. The integration is working well,...
Login or Create an Account to see details.
Director
I give the vendor a high rating for the recent upgrades. We have evolved greatly since we initially...
Login or Create an Account to see details.
Director
Epic is on the right track with product development, but a lot of the situation has to do with our...
Login or Create an Account to see details.
Director
Epic has been doing well with their ongoing support. We have had the same point person since our...
Login or Create an Account to see details.
Director
I would highly recommend the system to others. I would tell them that Epic has taken the best parts...
Login or Create an Account to see details.
Director
Epic's educators don't include the frontline people. I would rather have a superuser educate our...
Login or Create an Account to see details.
Nurse
We would prefer to work only in Hyperspace where the inpatient and outpatient products work, but...
Login or Create an Account to see details.
Nurse
We spent a good year working with the implementation, and I feel that we had to come up with our own...
Login or Create an Account to see details.
Nurse
A big pain point is that the medication screen just doesn’t work well between Hyperspace and Epic's...
Login or Create an Account to see details.
Nurse
Our leadership really wants the homecare staff to document in Hyperspace. We have the connectivity....
Login or Create an Account to see details.
Nurse
Our Epic technical person is very good and has come a long way from when the person first started...
Login or Create an Account to see details.
Nurse
I still struggle with Epic UserWeb. There are so many different areas. There are the Nova release...
Login or Create an Account to see details.
Nurse
We struggle because there is a disconnect between Hyperspace and the remote client. I feel like when...
Login or Create an Account to see details.
Manager
The Epic product is absolutely great for a whole system to use, but if I were a freestanding...
Login or Create an Account to see details.
Manager
The integration between EpicCare Dorothy and our hospice piece puts us behind our competitors. The...
Login or Create an Account to see details.
Manager
The upgrade implementations are getting better. The upgrades have helped us to understand Epic's...
Login or Create an Account to see details.
Manager
We had an interesting training team. I don't know how much blame to put on Epic, but the biggest...
Login or Create an Account to see details.
Manager
The solutions work well, but I think we overbuilt them. The blame is on us, but on the other hand,...
Login or Create an Account to see details.
Manager
Some of Epic's reporting and dashboards could be better. There should be some basic development...
Login or Create an Account to see details.
Manager
Epic's support people have been good. When we have reached out, they have been responsive and have...
Login or Create an Account to see details.
Manager
Tangible outcomes suffer because the reporting is so limited. We know all of the data is in there,...
Login or Create an Account to see details.
Analyst/Coordinator
I am impressed with Epic’s response to COVID-19. They were giving us things to do and building...
Login or Create an Account to see details.
Analyst/Coordinator
Epic does a good job with their upgrades as a whole. There are some things I would like them to do...
Login or Create an Account to see details.
Analyst/Coordinator
Epic’s developers are very involved; they actually make the changes and develop the code and the new...
Login or Create an Account to see details.
CIO
We did not have a good experience with the vendor's homecare solution. The vendor's new project...
Login or Create an Account to see details.
CIO
The vendor is doing really well with using the product. They have had a lot of organizational change...
Login or Create an Account to see details.
Director
The integration across the healthcare system is invaluable, but there are still some opportunities...
Login or Create an Account to see details.
Director
EpicCare Dorothy was very affordable for us to implement. It took minimal effort to bring on home...
Login or Create an Account to see details.
Director
We have definitely received our money’s worth using EpicCare Dorothy. That is the advantage of being...
Login or Create an Account to see details.
Director
I would highly recommend the system to others, especially for a large healthcare system. EpicCare...
Login or Create an Account to see details.
Director
I predict that we will be satisfied with the system over the next year. I would like to get the...
Login or Create an Account to see details.
Director
When it comes to the upgrades, Epic has said that we don’t have to bring computers in and touch...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Reports
Preferences
Related Blogs
eTech Insight – In-Home Care - Complementing Remote Patient Monitoring