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User Commentary

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CIO

It has been a win for us to have the home health record in our Epic chart. Overall, Dorothy has been...

Jul 2021
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CIO

We struggle a bit with the design of Dorothy. It does require laptop synchronization for the nurses...

Jul 2021
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(0)
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Nurse

I like Dorothy's ability to access information for patients from other business lines in our...

Jul 2021
||
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Nurse

Dorothy could be more intuitive for field users. There could be less button clicking and clearer...

Jul 2021
||
(0)
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Director

I am glad that Epic changed the educator training from the builder training because everyone used to...

Jul 2021
||
(0)
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Director

We have never had a disastrous upgrade in the time that we have been with Epic. That has a lot to do...

Jul 2021
||
(0)
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Director

The most powerful thing about Dorothy is that we can personalize it, but the biggest problem with...

Jul 2021
||
(0)
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Director

The really good thing about Epic is that they have a whole lot of development dollars, so they are...

Jul 2021
||
(0)
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Director

Dorothy is a very solid product. Integration is key. We have a remote client, which we need when we...

Jul 2021
||
(0)
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Director

Dorothy is wonderful. We can look at anything we need to. It is in Hyperspace, and that is really...

Jul 2021
||
(0)
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Director

We have really good support from Epic if we have an issue. I have somebody I can reach out to right...

Jul 2021
||
(0)
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Director

We are very rural. As we drive out of town, there is no cell phone coverage. When we first came on...

Jul 2021
||
(0)
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Manager

The things that we have to do to make the solution work the way that it needs to work are really...

Jul 2021
||
(0)
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Manager

It would be nice for us to have a functional equivalent to EpicCare Link. We really felt like our...

Jul 2021
||
(0)
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Manager

Epic has been supportive during our implementations with them, and their products are pretty well...

Jul 2021
||
(0)
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Manager

I feel like we get some extra attention from the vendor because of our size, but some of the things...

Jul 2021
||
(0)
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Manager

With a health system like ours, I don't know that any other system would work for us. We have more...

Jul 2021
||
(0)
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Director

Dorothy's integrations have been beneficial. We are definitely more integrated with other providers...

Jun 2021
||
(0)
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Director

Epic has a lot of customers, but they don't coordinate solutions among their analysts who are...

Jun 2021
||
(0)
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Director

If we were to do everything over again, we would buy a platform that was developed specifically for...

Jun 2021
||
(0)
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Director

Epic discusses new platforms and enhancements for the product with us. However, we can't reconfigure...

Jun 2021
||
(0)
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Director

Dorothy's developers aren't familiar with our day-to-day operations or the way that the solution is...

Jun 2021
||
(0)
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Director

I would not buy Dorothy again. We have had some bumps in the road with the product. We are not real...

Jun 2021
||
(0)
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Director

With COVID-19, Epic has offered a lot of enhancements for free. That is the first time that I have...

Jun 2021
||
(0)
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Director

Some of us did get some training through Epic before we implemented the solution. But all the...

Jun 2021
||
(0)
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Director

There had to be some things built specifically between Epic's system and one of our systems. But our...

Jun 2021
||
(0)
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Director

There are not a lot of folks in our state that have Epic. So the compliance piece was a struggle for...

Jun 2021
||
(0)
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Manager

Any organization that is looking to implement Dorothy should make sure that they have at least 12...

May 2021
||
(0)
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Manager

Epic doesn't really have a help desk to call. Every account and module is assigned to a technical...

May 2021
||
(0)
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Manager

Our previous EMR had some features that we used to use that aren't under development with Epic....

May 2021
||
(0)
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Director

Epic is receptive to stakeholder feedback. Epic routinely hosts regulatory and development webinars....

May 2021
||
(0)
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Director

Part of Dorothy's application works in a connected state, and we can see live information about what...

May 2021
||
(0)
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Director

Dorothy is smart technology, and it is helping clinicians track things easily. When information is...

May 2021
||
(0)
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Director

When we started working with Epic, they did not have as many people assigned to home health and...

May 2021
||
(0)
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Director

There are some revenue cycle discrepancies in Dorothy that the vendor struggles with.

May 2021
||
(0)
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Director

The hospice and home health areas are both extraordinarily regulatory driven. It seems like those...

May 2021
||
(0)
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Manager

If the choice were up to me, I would purchase Dorothy again because of the interoperability we get...

Apr 2021
||
(0)
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Manager

There are better systems out there specifically designed for home health and hospice care. Dorothy...

Apr 2021
||
(0)
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Manager

Epic does a good job of letting us know about the functionality they are rolling out and when it is...

Apr 2021
||
(0)
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Manager

Dorothy has an excellent billing system. It does a great job of tracking charges from creation all...

Apr 2021
||
(0)
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Director

Something that I do like about Dorothy is being able to see which Epic patients have homecare and to...

Feb 2021
||
(0)
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Director

The functionality piece of the inpatient side in Dorothy is terrific. The ability to be able to...

Feb 2021
||
(0)
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Director

In the acute care setting, we have cues that allow us to know what needs to be completed in our...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is not good at delivering new technology. That is more in relation to the ability to have a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a new ticketing system, and it is painful. Epic is not proactive; they are reactive. Every...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic has upgrades coming, and I participate in the Epic user web and all the Epic update conferences...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic does not keep all their promises. Part of the problem is that Epic has a product, and the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementing Dorothy was challenging because it was like trying to bake a cake without a recipe. So,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are still challenges in Dorothy with the flow and consistency of documentation from the acute...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of buying this system again, we are part of a larger health system, so we would go with...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't done any training with Epic since we started. The initial training was okay, like...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to overall product quality, Epic is pretty honest about what they have. The only...

Feb 2021
||
(0)
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Director

The ongoing support is pretty good, particularly the TS person we have. That person is pretty...

Feb 2021
||
(0)
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 or  to see details.

Director

Epic has been really good throughout the COVID-19 crisis. They have not been charging us extra, and...

Jan 2021
||
(0)
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 or  to see details.

Director

I have never had to deal with the executives or had any major issues escalated, but I still rate the...

Jan 2021
||
(0)
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CIO

We have used EpicCare Dorothy for several years. This solution has been very positive for us....

Jan 2021
||
(0)
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CIO

Epic is usually pretty honest when something isn't ready. This solution is what it is. The vendor is...

Jan 2021
||
(0)
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CIO

EpicCare Dorothy has been excellent. Our home health nurses are very pleased. They have third-party...

Jan 2021
||
(0)
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 or  to see details.

Nurse

EpicCare Dorothy is very customizable. It is still evolving and still feels like a work in progress,...

Jan 2021
||
(0)
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Nurse

The search functions of the system need to be improved dramatically, and I would like Epic to dig...

Jan 2021
||
(0)
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Nurse

There are a lot of forms that still need to be updated in the system, and we would like to see more...

Jan 2021
||
(0)
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Nurse

I have been pretty impressed with Epic and the remote client as a platform for clinical...

Dec 2020
||
(0)
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Nurse

Epic misleads organizations when it comes to sharing how the information will flow from the remote...

Dec 2020
||
(0)
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Director

Epic has supported us very well during the COVID-19 crisis. Our updates, calls, questions, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would buy Epic's system again, especially considering the other EMRs we had to get through to get...

Nov 2020
||
(0)
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Director

I don’t know whether anybody keeps all of their promises. Epic did keep promises overall and had a...

Nov 2020
||
(0)
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Director

I have been through a couple of implementations in my life, and the on-site support and long-term...

Nov 2020
||
(0)
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Director

Training is Epic’s weakest link. There were multiple training sessions scheduled. There were core...

Nov 2020
||
(0)
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Director

Epic is very much on top of regulatory updates, and they address those appropriately. The service is...

Nov 2020
||
(0)
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Director

We struggled at the beginning with getting all of the regulatory processes in place, so that...

Nov 2020
||
(0)
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Manager

Some of the things we can implement to make things a little bit easier on the hyperspace and...

Nov 2020
||
(0)
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 or  to see details.

Manager

Things tend to happen during go-lives or upgrades that leave us having to catch up and trying to...

Nov 2020
||
(0)
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Manager

I am not sure who is supposed to do our training. I don't want to speak negatively against Epic if...

Nov 2020
||
(0)
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Manager

One of the best things about Epic is that they don’t nickel-and-dime us.

Nov 2020
||
(0)
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Manager

As far as I can tell, Epic is on the leading edge in the interoperability space.

Nov 2020
||
(0)
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Manager

I don’t have a lot of direct interaction with Epic's executives, but their leadership meets with...

Nov 2020
||
(0)
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Manager

This system is really not that hard to use. The system works the way the vendor says it will work.

Nov 2020
||
(0)
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Manager

I really appreciate our tech support. That individual has been really helpful. Some of our issues...

Nov 2020
||
(0)
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Manager

We had an interim director who had worked with Epic at other places and had much better experiences....

Nov 2020
||
(0)
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CMIO

Epic's implementations are usually quite good. When we have difficulties with an individual, we...

Oct 2020
||
(0)
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CMIO

Epic delivers a good product. When they want to get into a certain space, they are usually not early...

Oct 2020
||
(0)
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CMIO

We have been on little roller coaster rides. I don't imagine that will change a whole lot. We have...

Oct 2020
||
(0)
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Director

EpicCare Dorothy may not be the best homecare solution, but it works for the health system. If I...

Oct 2020
||
(0)
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 or  to see details.

Director

All of the new upgrades that come through are handled by the IT team members. They know how EpicCare...

Oct 2020
||
(0)
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Director

I don't like Epic's training because they want things to be taught in a certain way, but that way...

Oct 2020
||
(0)
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Director

Every software program has its own idiosyncrasies. We have some problems that haven't been resolved...

Oct 2020
||
(0)
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Director

Epic has to come up with a better medication profile because the profile has to go across the health...

Oct 2020
||
(0)
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Director

I am not sure I would ever think of a computer system as being a support system to get us through a...

Oct 2020
||
(0)
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Director

The best thing about EpicCare Dorothy is the clinical integration. I am able to look at the story of...

Oct 2020
||
(0)
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Director

EpicCare Dorothy is missing standard reports for managing the business. We have to have our IT...

Oct 2020
||
(0)
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CMIO

With EpicCare Dorothy, I can see everything that VNA nurses put into the system. There is complete...

Oct 2020
||
(0)
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CMIO

Updates with EpicCare Dorothy can be tricky because without Wi-Fi or a good hot spot, nurses can’t...

Oct 2020
||
(0)
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 or  to see details.

Manager

If our hospital system didn't have EpicCare Dorothy, I personally would not buy it again. Epic is a...

Oct 2020
||
(0)
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Manager

When we first went on EpicCare Dorothy, we had all the normal training. This training came from a...

Oct 2020
||
(0)
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Manager

We didn't have a very good implementation. We had several experts from Epic. One was over homecare...

Oct 2020
||
(0)
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Manager

I don't think that Epic's initial training was very good. But our employees who are Epic trainers...

Oct 2020
||
(0)
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Manager

We have the option to change anything we want in the system, or update it on our own. With other...

Oct 2020
||
(0)
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Manager

The solution works just as the vendor said it would. There are issues that we would like to see...

Oct 2020
||
(0)
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Manager

EpicCare Dorothy is a very complicated system. Our staff has a hard time with it. The documentation...

Oct 2020
||
(0)
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Manager

There weren't many new items in the last upgrade. Epic updated our care plans, and we cannot resolve...

Oct 2020
||
(0)
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Manager

We get great support from our internal IT people. They are very supportive. We create tickets for...

Oct 2020
||
(0)
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Manager

I don't think the system helps us with our patient outcomes. It is our clinicians who are initiating...

Oct 2020
||
(0)
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Manager

The system is very complicated. I like its integration with our hospital because we can see our...

Oct 2020
||
(0)
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Manager

I wish that Epic would fix the issue with resolving individual interventions within a visit....

Oct 2020
||
(0)
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Director

We have our own support people here, and they deal with Epic. Our people are great. They are the...

Oct 2020
||
(0)
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Director

EpicCare Dorothy is extremely expensive, but the value comes down to whether the system is purchased...

Oct 2020
||
(0)
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Manager

We have to take too many steps to edit medications. Maybe Epic can look at how they can make this...

Oct 2020
||
(0)
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Manager

Our providers like the flow of our care plans a lot more since the vendor changed the care plans to...

Oct 2020
||
(0)
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Manager

I was a certified trainer, but to keep my certification I had to go through Epic's testing again. I...

Oct 2020
||
(0)
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Director

I like the support we get from our team. The system is easy to use for our clinical teams to use. It...

Oct 2020
||
(0)
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Director

Now the majority of our orders for homecare come through the Epic product, and that is a huge...

Oct 2020
||
(0)
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Director

I would like to see improvements. Our private-duty nursing software is not part of the Epic system....

Oct 2020
||
(0)
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Analyst/Coordinator

Epic was pretty responsive at the beginning of the pandemic; they came out with screening. They were...

Oct 2020
||
(0)
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Analyst/Coordinator

It is very clear that EpicCare Dorothy is a side product in Hyperspace that Epic would like to...

Oct 2020
||
(0)
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Analyst/Coordinator

The product is pretty decent because of the strength of the interoperability. When we moved to...

Oct 2020
||
(0)
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Analyst/Coordinator

In terms of cons, the workflows and the way the remote client is designed are very solidly dependent...

Oct 2020
||
(0)
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Analyst/Coordinator

I would buy the system again if I were in an Epic organization and in the middle of a very heavily...

Oct 2020
||
(0)
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Analyst/Coordinator

The clinical system can be very choppy. The views are not clean when we are looking at them. Users...

Oct 2020
||
(0)
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Manager

Epic as a whole has done really well with supporting us during the COVID-19 crisis.

Oct 2020
||
(0)
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Manager

As things stand right now, I would purchase this system again. If I had been asked about a year...

Oct 2020
||
(0)
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Manager

Epic keeps all of their promises. Our technical contact at Epic is really good. This individual has...

Oct 2020
||
(0)
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Manager

We have annual maintenance with Epic. If we wanted an additional module outside of EpicCare Dorothy,...

Oct 2020
||
(0)
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Manager

We had to go to a new federal requirement. This requirement was a huge reimbursement change. This...

Oct 2020
||
(0)
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Manager

Currently, we have a third-party infusion system that works outside of EpicCare Dorothy. I have...

Oct 2020
||
(0)
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Manager

The system's ease of use depends on who is asked. I work in IT and I find the system easy to use,...

Oct 2020
||
(0)
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Manager

The PDGM was done quite well. The vendor has done a good job of delivering new technology that meets...

Oct 2020
||
(0)
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Manager

The vendor does very well with their ongoing support. Epic is proactive. They do a good job of...

Oct 2020
||
(0)
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Manager

I don't have too much feedback from an executive level. I get feedback from my technical consultant...

Oct 2020
||
(0)
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Manager

I only maintain the system, and I helped implement it. I do like that users can view the entire...

Sep 2020
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Manager

I wish EpicCare Dorothy were on the same platform as our other Epic systems. I think that would be...

Sep 2020
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Director

Epic supported us through COVID-19. They helped us establish virtual visits very quickly and gave us...

Sep 2020
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Director

I don’t know whether I would buy EpicCare Dorothy again if the decision were up to me. I am not...

Sep 2020
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Director

With the implementations and upgrades, there are occasionally some issues. I can’t really think of...

Sep 2020
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Director

Our issues with our EMR are not as much about Epic as they are about the connectivity in our region....

Sep 2020
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Director

Epic’s support is excellent. I couldn’t say who the vendor executives are at Epic. That is because...

Sep 2020
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Director

The EMR gives us some really good information. It is a good product. I would tell others that the...

Sep 2020
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Director

Epic has made many things available to us during the COVID-19 crisis. Whether we adopted those...

Sep 2020
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Director

The only reason I don’t give Epic’s implementation services a perfect rating is because they have...

Sep 2020
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Director

The product works as it is promoted. It may not be exactly what we would like, but it does exactly...

Sep 2020
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Director

When enough folks request development, that is what the developers focus on. Epic does very well in...

Sep 2020
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Director

Epic is driving evidence-based patient care. We use a fair number of best practice alerts that we...

Sep 2020
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Director

Epic has made a lot of improvements. I really like the developments they have done within the last...

Sep 2020
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Director

I would recommend Epic. We have an update coming up, and I hope it goes well. Epic keeps their...

Aug 2020
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Director

I am not really involved on the billing side. Initially, I thought our own IT support team was...

Aug 2020
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Director

The effectiveness of the implementation services depends on the level of service that is purchased....

Aug 2020
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Director

In terms of the initial training, Epic did a fairly good job. The problem that we found and continue...

Aug 2020
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Director

Epic was very up front about the fact that their platform wasn't initially built for home health and...

Aug 2020
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Director

When it comes to improving the integration for home health and hospice, we just need to have a more...

Aug 2020
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Manager

Most of the training comes from an IT person who was given material, but that person doesn't...

Aug 2020
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Manager

The upgrades and the quality of the product are only as good as the Epic IT team that is installing...

Aug 2020
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Manager

The product isn't quite meeting all of our needs. The knowledge of the IT team that helps us put in...

Aug 2020
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Manager

As soon as one thing is built in the system, Epic moves on to something else, and we are no longer a...

Aug 2020
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Manager

I would tell others who are looking at the product to be specific during the building phase. We did...

Aug 2020
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