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EpicCare Ambulatory EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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July 2023
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User Commentary

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Analyst/Coordinator

Product

Overall, EpicCare Ambulatory EHR is a solid application, but the vast array of add-on modules can...

Apr 2024
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Director

Operations

We would like Epic to help us learn about best practices earlier so that we don’t have to revamp the...

Apr 2024
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Director

Product

EpicCare Ambulatory EHR is a top-of-the-line product. Epic continues to innovate, and that is all we...

Apr 2024
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Director

Relationship

The R&D group from Epic actually met with us and helped us get a product that actually worked. They...

Apr 2024
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CIO

Operations

EpicCare Ambulatory EHR is a big investment. We have to have Epic come in. We sometimes expect...

Mar 2024
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CIO

Loyalty, Product

If we were in the market for a new EHR, our first choice would be Epic's system because there is a...

Mar 2024
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(0)
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CIO

Relationship

I would rate the quality of Epic's support pretty highly. The vendor's support people are very...

Mar 2024
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Physician

Product

EpicCare Ambulatory EHR pulls in data from outside organizations and tries to present it in a...

Mar 2024
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Physician

Product

Our local build of EpicCare Ambulatory EHR didn't necessarily include all the workflows that would...

Mar 2024
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Manager

Product

Epic software is always complicated for end users. Epic pushes for more integration than we can do.

Mar 2024
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(0)
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Manager

Operations

Epic does a very good job with training and is all about achieving outcomes. There is nothing much...

Mar 2024
||
(0)
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Director

Loyalty, Operations, Product

Epic provides good certification training. Additionally, I would give them a top rating for...

Jan 2024
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(0)
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CMIO

Loyalty, Product

We have done a lot of work with In Basket efficiency improvement, and Epic is moving toward...

Oct 2023
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(0)
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CMIO

Relationship, Product, Value

I feel like Epic’s folks are part of our team. They provide great support. And EpicCare Ambulatory...

Oct 2023
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(0)
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VP/Other Executive

Product

We are very satisfied with our EHR. We are now learning more about how we can make it better and...

Aug 2023
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(0)
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VP/Other Executive

Loyalty

There are some things that we are looking at for the inpatient world that we have to go to third...

Aug 2023
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VP/Other Executive

Product

We would like to see an improvement in the system with regard to the ease of use when putting in a...

Aug 2023
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VP/Other Executive

Relationship

Our executives have routine phone calls with Epic’s support team, and all of our application teams...

Aug 2023
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(0)
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Physician

Relationship

I never call Epic's HQ for problems. I call my local IT people; those people are nice but slow....

Jul 2023
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(0)
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Physician

Value

Epic is very expensive, but I don't know the actual price tag. I would rate the system's value high...

Jul 2023
||
(0)
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Physician

Operations, Product

My organization's internal people need to show users how to do the workflows because the product is...

Jul 2023
||
(0)
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Physician

Operations

Epic does an okay job of teaching the system, but they leave training up to each organization. My...

Jul 2023
||
(0)
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Physician

Operations, Product

Epic tells me what is going to happen. I like the little videos the vendor sends, and I like every...

Jul 2023
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(0)
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Physician

Operations, Product

All of my colleagues struggle with EpicCare Ambulatory EMR and do not find it easy to use or learn....

Jul 2023
||
(0)
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VP/Other Executive

Product

The system is becoming pretty robust. One of its strengths is that everything in the system is...

May 2023
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(0)
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VP/Other Executive

Culture, Loyalty, Relationship

Epic doesn't always deliver everything that they promise at the time they say they will. They do...

May 2023
||
(0)
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Physician

Product

Epic's system is a huge thing. EpicCare Ambulatory EMR is pretty user friendly. It flows well....

Apr 2023
||
(0)
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Physician

Product

The things that I don't like about EpicCare Ambulatory EMR mostly have to do with how our group has...

Apr 2023
||
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