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EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Middle East/Africa)

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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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CMIO

Value

Epic doesn’t charge extra for the things that are part of the package that we agreed on, but if I...

Oct 2023
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(0)
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CMIO

Product

All the new technologies that Epic wants to deliver are cloud based, and I can't use them.

Oct 2023
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CMIO

Loyalty, Product

Epic needs to improve their interoperability. I can't get an RCM solution. Epic won't even look at...

Oct 2023
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CMIO

Relationship

To help drive adoption, Epic sends us everything. They give us reports, dashboards, and everything....

Oct 2023
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CMIO

Loyalty, Product

One of the most important improvements that Epic could focus on over the next 12 months would be to...

Oct 2023
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Manager

Value

I don't know Epic's dollar value, but I look at Epic as a partner. A partner doesn’t look for money,...

Aug 2023
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(0)
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Manager

Operations, Product

EpicCare Inpatient EMR is not super easy to use, and the product requires some attention from end users....

Aug 2023
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Manager

Operations

Our journey with Epic started with learning what Epic is like and learning about the tools to build...

Aug 2023
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Manager

Operations

Epic was very supportive at the beginning and provided an introduction to our end users. Epic came...

Aug 2023
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Director

Product

The system’s front-end reporting needs improvement. The feedback I hear from operations is that...

May 2023
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Director

Relationship, Operations

Our last upgrade of the system was a bit shaky. We ran into something a little self-inflicted, but...

May 2023
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Director

Relationship

Epic’s service team is sometimes annoyingly proactive. If there is an escalation that needs to be...

May 2023
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Director

Culture, Relationship

Epic keeps all of their promises to the point where they are almost annoyingly specific sometimes to...

May 2023
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Director

Product

I like that everything is one unified record in the entire continuum of care.

May 2023
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Director

Loyalty, Product

There is a lot Epic is doing that is super beneficial, especially in terms of offering more precise...

May 2023
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Article
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
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Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
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Related Reports
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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