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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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KLAS VP of International - Everton Santos
 
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User Commentary

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CMIO

Loyalty, Product

We are still fairly early on the journey. Because everything is integrated onto a single platform...

Apr 2024
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CMIO

Product

We are in a slightly better place than expected at this stage with EpicCare Inpatient EHR; no one...

Apr 2024
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CMIO

Loyalty, Product

Most of EpicCare Inpatient EHR does work as promoted, but the system is still being localized to our...

Apr 2024
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CMIO

Culture, Loyalty, Value

Generally, it is certainly far more true than not that Epic keeps promises. It is not quite true...

Apr 2024
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CMIO

Operations

During Epic’s initial training, we found their training strategy unimplementable for us, and we...

Apr 2024
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CMIO

Relationship

Epic’s support is pretty good. When we had Epic’s support on-site, things were probably pretty good,...

Apr 2024
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VP/Other Executive

Relationship, Product

Epic is the best vendor we work with when we have severe problems with one of their solutions. They...

Feb 2024
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VP/Other Executive

Culture

Looking at the big picture, we have ups and downs with Epic, but in general, things are fine. When...

Feb 2024
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VP/Other Executive

Operations, Product

Many of the areas in Epic's foundational system weren't helpful to us. We had to translate all of...

Feb 2024
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VP/Other Executive

Operations, Product

Our end users haven't been happy with EpicCare Inpatient EHR. They don't like how complex its...

Feb 2024
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CNIO

Product

EpicCare Inpatient EMR meets most of our local needs, but there is still a lot of work to be done to...

Feb 2024
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CNIO

Loyalty, Relationship

If Epic can do something, they promise to do it, and there is a very good chance that it is going to...

Feb 2024
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CNIO

Culture, Value

Epic tries as much as possible to make the contract work for us in terms of not charging us for...

Feb 2024
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CNIO

Relationship

Epic has been very helpful and has allowed us to outsource work when we move to new things, like...

Feb 2024
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CNIO

Operations

Epic teaches the solution rather than the pathways. As providers, we need the training to be better...

Feb 2024
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CNIO

Relationship

Epic had to rewrite how they did certain integrations for us because of our unique approach to what...

Feb 2024
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CNIO

Product

Some people say that one problem of EpicCare Inpatient EHR is that it is so customizable and that...

Feb 2024
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CNIO

Relationship, Product

Epic has turned around some generative AI stuff with ChatGPT, and that has been phenomenal.

Feb 2024
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CNIO

Relationship

If I have an issue with something relating to EpicCare Inpatient EHR, I have a phone number I can...

Feb 2024
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CNIO

Culture, Relationship

I would tell someone considering Epic how the vendor has partnered with us to work through our...

Feb 2024
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CNIO

Relationship

We very much see Epic as our strategic partner for adoption. The vendor’s technical services people...

Feb 2024
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CNIO

Relationship

We might see our other vendors once a year or in contract renewal meetings, and that is it. But Epic...

Feb 2024
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CNIO

Relationship

To customize the product more for our country, Epic needs to be more proactive with the changes in...

Feb 2024
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CNIO

Relationship, Product

Epic doesn't have a capability for orthodontics. We have customized a platform a lot from the...

Feb 2024
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VP/Other Executive

Loyalty, Relationship, Product

Epic and other vendors' products have limitations when we look at the deep technology. There are no...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Product

I want Epic to be more open to partnering with strategic vendors that offer best-of-breed solutions....

Dec 2023
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VP/Other Executive

Relationship, Operations, Product

We implemented the product pretty well. I think the caregivers are pretty happy with it. Epic has a...

Dec 2023
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VP/Other Executive

Culture

The good thing about Epic is they only promise what they can deliver. Epic is very transparent, so...

Dec 2023
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VP/Other Executive

Relationship, Operations

Epic already had deployments in our region, so the workflows were pretty robust. We didn't have a...

Dec 2023
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Manager

Product

The biggest strengths are that the vendor allows us to customize the system to a high degree and...

Dec 2023
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Manager

Product

The thing I like most about the product is that there are many options for customization and...

Dec 2023
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Manager

Product

The biggest opportunity to improve the product is in ensuring a more seamless transition between...

Dec 2023
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Manager

Relationship, Operations

To improve our experience as a customer, the vendor could make release notes include more testing...

Dec 2023
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Director

Relationship, Value

One of Epic's main strengths is that they are committed to providing continual updates to the EHR....

Nov 2023
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Director

Product

I appreciate the flexibility we have in designing EpicCare Inpatient EHR.

Nov 2023
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Director

Product

Epic could improve the EHR's ease of use based on directives from the Netherlands and the European Union....

Nov 2023
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Director

Relationship, Product

If Epic could facilitate better connections between the products within their system, that would...

Nov 2023
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CMIO

Product

I like that Epic's EMR is easy to personalize. Its breadth of functionalities makes external...

Nov 2023
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CMIO

Relationship, Operations

I wish Epic provided better guidance across hospitals in our region. I often encounter Epic...

Nov 2023
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CMIO

Relationship, Product, Value

Epic could improve by giving better visibility into actions performed by different user profiles. I...

Nov 2023
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CMIO

Product

The reporting and the high degree of personalization are what I like most about the EHR.

Nov 2023
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Director

Relationship, Product

Epic's main strength is their involvement and openness. We appreciate the flexibility of EpicCare...

Nov 2023
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Director

Relationship, Product

Epic could improve their product with unified workflows. They could also optimize the upgrade...

Nov 2023
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Analyst/Coordinator

Operations

The vendor's training is very expensive. We have training in our region, and virtual training is an...

Nov 2023
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Analyst/Coordinator

Operations, Product

In my opinion, EpicCare Inpatient EMR is running okay, but my end users have a different opinion....

Nov 2023
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Analyst/Coordinator

Operations, Product

The problem with EpicCare Inpatient EMR is that people don't see that they can make certain reports...

Nov 2023
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Analyst/Coordinator

Loyalty

We usually have to do our training for the system ourselves, but that is okay. With everything we...

Nov 2023
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Analyst/Coordinator

Operations, Product

I think that the system's ease of use is okay, but some older physicians are terrible with the...

Nov 2023
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Analyst/Coordinator

Product

We would like Epic to build some more things. However, that can be difficult because we sometimes do...

Nov 2023
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Analyst/Coordinator

Relationship

We can call or email Epic, and we have frequent meetings with them. The people who we work with from...

Nov 2023
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CNIO

Relationship, Product

The thing I like most about EpicCare Inpatient EMR is that end users have a say in it. Epic's...

Nov 2023
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CNIO

Relationship, Product

There are opportunities to improve the way we exchange information with and collaborate with other...

Nov 2023
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CNIO

Relationship

The collaboration between Epic and our hospital is going well. We have frequent meetings to discuss...

Nov 2023
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CIO

Loyalty, Product

We would like to see more development from Epic in terms of mobile applications. One of the great...

Nov 2023
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CIO

Product

In terms of the product meeting our country’s specific needs, there are some issues around...

Nov 2023
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CIO

Loyalty, Product

In terms of integration, we have our national network connected. What we don't have but are hoping...

Nov 2023
||
(0)
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CIO

Operations

From a technical point of view, the implementation went very well. But when we are using the...

Nov 2023
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CIO

Operations

When we implemented the product, the modules worked in a siloed way. Each area had to create their...

Nov 2023
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CIO

Operations

For the training on the administrative side, the multiweek pathway and amount of registration are...

Nov 2023
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CIO

Relationship, Value

Epic is doing well at supporting us with our day-to-day needs. They realize that because of the size...

Nov 2023
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Director

Loyalty, Product

The system can get too complicated sometimes. However, it is still probably way above average...

Aug 2023
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Director

Culture, Relationship

Our relationship with Epic is good. The vendor really excels in how they treat their customers. Our...

Aug 2023
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CNIO

Product

EpicCare Inpatient EMR took our organization from a very digitally inept organization to a quite...

Jun 2023
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CNIO

Product

We have really struggled with some of the NHS-specific data sets and reporting within EpicCare...

Jun 2023
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CNIO

Loyalty, Product

We are really trying to focus on more of the cultural change within our organization. We have a...

Jun 2023
||
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CNIO

Relationship, Operations

Epic is really great at driving us on the journey to the go-live. However, we have had to pick up...

Jun 2023
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CNIO

Product

One thing that we love about Epic's system is the fact that it is a single database. As we...

Jun 2023
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CNIO

Product, Value

Personalization and customization within EpicCare Inpatient EMR have absolutely been key to some of...

Jun 2023
||
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CNIO

Loyalty, Relationship

Epic is starting to be much more responsive to some of the unique demands that are coming from our...

Jun 2023
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CNIO

Relationship

Epic still feels like a partner and is there when we need them, and that is absolutely great. Epic...

Jun 2023
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(0)
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Manager

Relationship, Product

Epic's strength is innovation. The thing I like most about the product is the versatile workflow support....

May 2023
||
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Manager

Relationship

The biggest opportunity for improvement is the support of care in our region. Epic could add...

May 2023
||
(0)
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Director

Product

The system has good integration, so we have a mutual record viewer. The viewer does health...

May 2023
||
(0)
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Director

Culture, Product

Some IT things in the system are portrayed as easier to fix than they really are; there are some...

May 2023
||
(0)
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Director

Operations

The hyperdrive upgrade has been much more onerous than the vendor expected it to be. That has been...

May 2023
||
(0)
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CNIO

Product

We recommend Epic's system to nearly every single organization we talk to. There are a few...

May 2023
||
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CNIO

Loyalty

We are very satisfied with Epic. We have very clear delivery plans for the future, and everybody is...

May 2023
||
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CNIO

Loyalty, Relationship, Product

We would like to see more of an understanding of the global market and the global healthcare...

May 2023
||
(0)
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CNIO

Product

EpicCare Inpatient EMR has been a game changer for how we interoperate, not just internally but also...

May 2023
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CNIO

Relationship

Epic is pretty responsive. When we have a question, we get answers within a couple of hours. If...

May 2023
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CNIO

Operations, Value

There is still some work to do to drive tangible outcomes, but we are getting there. We are still...

May 2023
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
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Middle East & Africa EMR 2021
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