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EpicCare Inpatient EMR Comments
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Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Things with Epic are going great, but like with every other EMR, we are not really fully integrated....
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VP/Other Executive
The system's clinical workflows are great. The way we get trained helps us easily roll out a...
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VP/Other Executive
We are showing significant improvements in documentation and charge capture because of the quick...
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Nurse
One thing that we have been struggling with during the pandemic has been our visitor management, or...
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CMIO
Epic has the most integrated product on the market for longitudinal care. The inpatient tools work...
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CMIO
A steep learning curve is required to get the most out of the product. The system is moderately customizable....
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Director
I like that we seem very nimble with being able to make certain adjustments. We have been very...
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Director
Epic is responsive and is able to meet our needs. With Epic, I don't feel like we have ever had to...
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Physician
I sometimes have a hard time figuring out how to do something that is fairly simple in the grand...
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CTO
I understand why people who implemented Epic's software years ago got it right from the very...
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CTO
I am listening to some of the things where Epic is going but has not yet reached. There is a cost...
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CTO
Epic is doing pretty well, other than costing me a fortune in licensing and infrastructure. We need...
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CTO
The thing I have been beating Epic up about is every time they do an upgrade, I have to throw more...
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Director
We can fully customize EpicCare Inpatient EMR. If we have special workflows, we can tailor the...
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Director
We get excellent customer support from Epic. They have the means and capital to pay for top-notch...
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Director
I am concerned that the basic nursing interface in EpicCare Inpatient EMR is getting busier and...
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Director
Epic's support is very, very strong. Their solutions are what organizations make them, but the...
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Director
The solution works the way that it is promoted to work. It does so many things that seem like magic,...
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Director
Epic is definitely effective in keeping us current with new technology. They have a much more...
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Director
Epic certainly makes sure that they have coverage at all levels. Their low-level people are...
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Manager
So far, we have been really impressed with EpicCare Inpatient EMR. We implemented it during the...
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Manager
I have used Epic's system previously, so I was familiar with it prior to our go-live. I think it is...
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VP/Other Executive
EpicCare Inpatient EMR is a good tool. It has good interoperability with other Epic products. I like...
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CMIO
We love the Epic system and think it great. Epic has been a fantastic company to work with. We have...
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CMIO
The Epic system has dashboards. Sometimes the details look okay, but a lot of times, we have to do...
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CMIO
We actually saved money working with Epic because we got rid of a lot of other systems. The Epic...
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VP/Other Executive
Epic's system generally does what it is supposed to do. The application workflows and functionality...
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Director
I am an Epic person. I love EpicCare Inpatient EMR. The interoperability and support are high...
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Manager
Epic has a regular time set up where an Epic analyst will reach out to us to see whether we have any...
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Manager
The way that we have to build things in EpicCare Inpatient EMR is very complicated. I know that it...
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Manager
EpicCare Inpatient EMR is very reliable. Its charting is pretty straightforward for users. Epic is...
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Manager
Epic does a great job of taking new trends and regulatory requirements and coming up with solutions....
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Manager
Epic could be a little more transparent about where they have been successful in integrating things....
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VP/Other Executive
Epic has gotten better at keeping their promises over time. Epic has more mature people in there....
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VP/Other Executive
Everything is based on Epic's foundational system. If we customize something, we are at risk of not...
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VP/Other Executive
Epic's major strength is that all of the information in the systems are collected under one...
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VP/Other Executive
I would like to see more calculators in EpicCare Inpatient EMR. We still have to rely too much on...
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Director
We have an assigned Epic TS person for each of our models. We have routine meetings with our TS...
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Director
Our organization has been assigned what Epic calls a BFF. Our BFF is our partner and our point of...
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Director
Epic has a high cost to install and maintain their system. They have a higher overall cost than...
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Director
One of Epic's greatest strengths is the integration across different settings of care, such as...
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Analyst/Coordinator
Epic's clinical design and pharmacy tools are some of the better parts of EpicCare Inpatient EMR....
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CMIO
Epic's relationship management is really good. I know exactly who to go to for things, and I am...
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Manager
We have a license for one of Epic's applications, and now Epic is breaking up that license into a...
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Manager
Epic believes that perfection is the enemy of good enough. Epic always starts out good enough, and...
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Manager
I would like Epic to quit switching TS people on us. We have developed relationships with people,...
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CIO
The system is pretty rock solid. It is all one platform, and it has great uptime and performance....
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CIO
The vendor's support has been pretty good. Overall, I have been pleased with their responsiveness....
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Analyst/Coordinator
I love EpicCare Inpatient EMR. We moved from another EMR, and Epic's system was a welcome change....
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Analyst/Coordinator
Epic does periodic training on new items and new versions that come out. The training is great, and...
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Analyst/Coordinator
We get quarterly upgrades for EpicCare Inpatient EMR. Epic stays on top of the latest upgrades and...
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Analyst/Coordinator
Epic has someone we can call at any time. Somebody reaches out from time to time, but that person...
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Physician
The training for the system is pretty lackluster. It is done once at the beginning, but at the end...
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Physician
The system is the best of a bad bunch. Epic violates every possible design principle in the...
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Physician
It has taken several years of improvements and a lot of effort on the clinicians' side to get order...
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Physician
Resident physicians all over the country spend every morning manually transcribing lab values, vital...
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Physician
Part of the problem is specific to our specialty. We are being asked to do things that don’t make...
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Analyst/Coordinator
I really like the system's user interface. From a build perspective, the database logic is very...
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Analyst/Coordinator
The system's expansion into other areas of patient care allows those who provide that care to see a...
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Analyst/Coordinator
I think Epic needs to improve their system's pharmacist workflows. They are very disjointed and not...
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CMIO
The system is very configurable. That can be good, but it can also mean that there isn't any one...
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CMIO
In general, Epic's support does a good job of trying to support the way that our organization works,...
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CMIO
In general, I think that this system is one of the best EMRs that I have had the opportunity to use...
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CMIO
There were a lot of problems with the last upgrade that we did for this system. That may have been a...
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CMIO
Epic is trying to balance many competing needs of health systems across the nation, and their...
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CMIO
Epic's tech support is very receptive, and the account executive who works with us is readily...
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CMIO
The system's workspace can be a little cluttered. Epic tries to present everything that we need to...
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CMIO
Epic is on a quarterly development cadence. We have chosen to stay behind a little to avoid glitches....
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CMIO
The system isn't perfect, but it is the best option out there. EpicCare Inpatient EMR definitely has...
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CMIO
We take upgrading our system very seriously, but I continue to hear complaints from the end users...
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Nurse
When Epic does updates in one area, it inadvertently affects another application. We don’t know...
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Nurse
Epic does have their own training. The IT team does all of that. We have a whole division that...
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Nurse
EpicCare Inpatient EMR is multifaceted and integrates into so many different things.
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Nurse
EpicCare Inpatient EMR is such a huge product, so I don’t know how easy it is to use. I would tell...
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Nurse
I like that Epic’s support is 24/7. Epic doesn’t consistently reach out, but they let us know ahead...
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Analyst/Coordinator
Epic's upgrades have been very insignificant. Our application hasn't had any challenges or problems....
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Analyst/Coordinator
Epic is very customer centered. I trust that their focus groups and support staff members have given...
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Analyst/Coordinator
I think that the system's drug-interaction feature should be able to look at lab results. It only...
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VP/Other Executive
The Storyboard feature for EpicCare Inpatient EMR works really well. It meets our needs. Also, I...
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VP/Other Executive
My specialty is at the bottom of the list as far as EpicCare Inpatient EMR is concerned. There is...
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Manager
EpicCare Inpatient EMR is homogeneous. Because of the integration between Epic systems and because...
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Manager
Epic does keep promises, but the development takes quite a while. Sometimes the developments need to...
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Manager
Epic is 100% a support family. We pay the licensing fee for technical support every year, so...
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Manager
The system is definitely well received despite the fact that providers have to go through certain...
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Analyst/Coordinator
The EMR is too cluttered. I have always wanted to take a bunch of Apple software designers, drop...
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Analyst/Coordinator
During the training, Epic provided a presentation but not a lot of hands-on training. Epic has...
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Analyst/Coordinator
Epic is incredibly proactive. Epic goes above and beyond their responsibilities, even if the issue...
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CMIO
Epic charges for a lot of things but not for every little thing. A lot of things come included with...
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CMIO
From a quality standpoint, EpicCare Inpatient EMR is great. Epic does well with technical training....
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CMIO
Although Epic is continually coming out with new technology, there are things that Epic struggles...
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CMIO
Some of the specific needs in our space are not accounted for in Epic's technology. There are things...
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CMIO
Epic's executive involvement has been very good overall. We haven't had to escalate things very...
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VP/Other Executive
The Epic system's integration capabilities are one of the worst. They are very closed to the idea of...
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VP/Other Executive
The system is a little complex sometimes. There are a million ways to do something, and that can be...
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VP/Other Executive
Epic’s support is amazing. The only issue is that sometimes I get the sense that they don’t...
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Manager
Epic has excellent support. They are cutting edge.
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Director
A big reason why I would pick the Cerner system over the Epic system is because the Cerner system...
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Director
Epic is coming out with many new niche applications that seem to rely 90%–95% on the integrated EMR....
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Director
Epic is more of a slow-moving boat, and they take a long time to deliver new things. It may take...
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Director
The vendor's support is excellent. Epic assigns technology support staff by application, and that is...
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Director
The EHR side of the implementation took more time than anything else. Things are getting better all...
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Director
In the context of using everything else besides the implementation, the Epic system has been a...
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VP/Other Executive
I would absolutely buy this system again. It is head and shoulders above anything else on the...
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VP/Other Executive
As far as I can tell, the vendor seems to keep their promises, and they try to be responsive. I...
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VP/Other Executive
The functionality of the system is excellent but almost overwhelming. I am an expert, but for...
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VP/Other Executive
The vendor's training has gotten much better. When we first started on the product, the trainers had...
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VP/Other Executive
The vendor does really well with interoperability. They have come a long way. I am someone who...
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VP/Other Executive
I moved to this solution from a very optimized version of another solution. That was a step back...
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CMIO
The vendor does not nickel-and-dime. There may be fees, but we are well aware of what they are....
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CMIO
The vendor has been fully transparent. We would always like more features, but the system works as...
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CMIO
The vendor's support is accurate and honest. If the support people don’t know something, they will...
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CIO
We have had frustration with the speed at which Epic is getting off of the hyperspace client and...
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Manager
If I were making the decision again today, I would buy this system again. In my career, I have had...
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Manager
The system's flow is a little challenging to figure out. The workflow, number of screens, and number...
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CIO
I am very glad we went with Epic, but I wish we would have implemented the system much better than...
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CIO
We have made a lot of improvements with end-user EMR satisfaction. We were pretty low, but we have...
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CIO
Epic has a really strong bench for supporting infrastructure. We have a very tight collaboration...
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Director
What I like best about EpicCare Inpatient EMR is that it is configurable. That is the product's...
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Manager
Epic makes things as efficient as they can for us in regard to EpicCare Inpatient EMR. They are...
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Analyst/Coordinator
EpicCare Inpatient EMR is clunky. The system doesn't have a steep learning curve. It is worse. The...
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Analyst/Coordinator
In the past, I didn't have a very positive opinion of Epic because I didn't have a strong connection...
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Analyst/Coordinator
Epic has some of the best technical training that I have ever seen. Their trainers are very...
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Analyst/Coordinator
As with any solution, there is always more that could be done in EpicCare Inpatient EMR. The...
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Analyst/Coordinator
My goals aren't the same as my doctors' goals. EpicCare Inpatient EMR works fine for me as an...
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Analyst/Coordinator
I have never used Epic's phone support, but their web support is absolutely perfect. Their support...
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Analyst/Coordinator
I don't personally have someone at Epic who I can reach out to, but my manager does. My manager can...
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Analyst/Coordinator
I would recommend EpicCare Inpatient EMR to other people who are considering an EMR and don't have a...
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CIO
Epic has been great through all of this COVID-19. They are willing to help out and do what they have...
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CIO
Epic's solution has been great for managing our vaccines. All of the scheduling for first and second...
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Analyst/Coordinator
We recently went live on the newest version of the solution, and we noticed a couple of trends with...
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Analyst/Coordinator
Quarterly upgrades with Epic are more manageable than the giant, yearlong releases that they used to...
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Analyst/Coordinator
Epic does a good job of informing us of upgrades. They release notes well in advance and have future...
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Manager
Epic pretty much keeps all their promises. There have been things that they couldn't get to as...
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Manager
Epic provides very passive education. They have a lot of things, and we have to go out and get those...
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Manager
I would definitely repurchase EpicCare Inpatient EMR because it is much better than our previous EMR....
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Manager
I don't live in the EMR like the nurses and physicians. Each person's role is different, and I have...
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Manager
We have regular meetings with our individual Epic person. The vendor also includes at least one...
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Manager
We work with multiple groups, and we have to make everything work for everybody, so things can get a...
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Director
Anytime we have an issue, question, or concern, we reach out to Epic, and they help us through that...
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Analyst/Coordinator
I really love Epic. There is so much information in the system. Once we have learned our way around,...
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Analyst/Coordinator
We got training from the vendor, but it was not helpful. The training was very basic, and the...
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Analyst/Coordinator
Epic was wonderful with COVID-19. They have been so on top of things. The system flags patients and...
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Director
Our BFF is really great. We get such good support from that person. Our BFF is really the...
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Director
We host several organizations through Community Connect, and it is a good thing that we can extend...
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Epic used to do a big upgrade every two to three years. Now, they do little upgrades every three...
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Epic is by far the best EMR out there, but we still aren't where I thought we would be by now when I...
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We hardly ever talk to Epic's people directly. When we have, they have been very responsive. The...
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The system allows me to review how our doctors are doing and how long it takes them to sign off on...
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Nurse
Epic wasn’t my first choice going in. We have a team that is working on continuous improvement with...
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Nurse
There is a lack of flexibility in terms of what Epic can and can’t do. When some enhancements are...
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Nurse
The system displays data well, and it populates the data in multiple places. That cuts down on...
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Director
Lately, we have been a little bit surprised by every additional module costing extra. It seems like...
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Director
Epic should continue the virtual classes they started with COVID-19. The quality of those wasn't so...
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Director
Epic is starting to address some of the functionality that we have had trouble with. I know that...
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Director
For a long time, Epic was making sure that we knew the availability of new modules and what was...
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Director
The biggest concern for us is interoperability, especially in terms of our extension to outside...
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Director
The vendor avoids charging for every little thing. The way they bill us is pretty standard....
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Director
Epic provides a lot of good technical support and dedicated resources to each team. That support has...
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Director
Epic has some very particular requirements about how we operate. We don’t want technology to run our...
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Analyst/Coordinator
When we are building with EpicCare Inpatient EMR, we uncover limitations. We know Epic is doing...
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CMO
We went through a significant process before deciding to move to Epic. We vetted a variety of...
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CMO
Our implementation was pretty aggressive. We did Epic's Foundation System installation. That...
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CMO
The biggest benefit that we have seen since going live with Epic has been that we are now on one...
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VP/Other Executive
Epic's product is designed to support end users very well. The interface is user friendly and makes...
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VP/Other Executive
The area of the system that needs some more development is the reporting in terms of pulling data,...
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VP/Other Executive
A lot of money is spent on creating a campus at Epic's site in Wisconsin. The cost is excessive,...
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CIO
We are still very early on the system. Given some of the angst from our historic EHR that we are...
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CMIO
Epic does great work and has great products, but I wish Epic would make a statement around whether...
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Manager
Epic does offer training. Normally, we get initial training, and if there is an update or something,...
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Manager
I would recommend EpicCare Inpatient EMR. It is easy for me to use. It is hard to recommend because...
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Analyst/Coordinator
The vendor rolls out quarterly updates with new functionality and items regarding regulatory issues....
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Analyst/Coordinator
We have 24/7 support from the vendor. We can email the vendor at night, during the day, and on...
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Analyst/Coordinator
The ease of use really depends on the end user. The vendor provides a lot of support, and the...
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CIO
We implemented the product a long time ago, and I am sure that our experience would be very...
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Director
Epic shows us the fancy things that are coming out and that they always talk about, and some of...
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Director
EpicCare Inpatient EMR works really well. It is a system I don't hear many complaints about....
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Director
Epic is very in tune with what Epic thinks we want, but I don't think they do as good of a job of...
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Director
Epic is very responsive. We have called at very odd hours, and we have always received the support...
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Director
EpicCare Inpatient EMR has a lot of functionality that is very complex. If people are going to buy...
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Nurse
I started with the paper world documentation, and now we have Epic's system. Having used both paper...
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Nurse
I feel really highly about Epic. I love Epic. I temporarily went to another location for a few...
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Nurse
I would like it if we could get EpicCare Inpatient EMR's blood product administration to the point...
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Nurse
I would tell other organizations looking at EpicCare Inpatient EMR to make sure that they give...
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Director
A lot of the training for upgrades happens through an application that requires our teams to spend a...
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CMIO
Epic could improve their technical documentation because it is so complicated and confusing....
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CMIO
EpicCare Inpatient EMR is an amazing platform. It has great functionality, and there are a lot of...
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CIO
We still have a good working relationship with Epic, but they are large now. The company is...
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VP/Other Executive
The most beautiful thing is the ability to share data across our organization. We have access to...
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VP/Other Executive
EpicCare Inpatient EMR allows us to make decisions about patient care and safety using the data...
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VP/Other Executive
EpicCare Inpatient EMR has structured data, so we can pull reports from it. EpicCare Inpatient EMR...
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CIO
We never really had any Epic people on-site for our go-live. Between our own savvy team and help...
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CIO
Epic is successful because they set rules, and there is no deviation. They have a plan, and they...
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CIO
The doctors love Epic's system, but that might be because it is a shiny new object. The integration...
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CIO
Epic's system is not an easy system to learn. There are so many environments. Managing everything is...
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CIO
I couldn't believe that the organization that acquired us and that is on Epic's system had so many...
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Director
The vendor's training is robust, but navigating the system could be easier. The challenge we face is...
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CNIO
Epic gathers best practices from users. They are not always valuable to our site or our region. I...
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CIO
On Epic's clinical side, we are getting better. We have some clinical folks who do whatever Epic...
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CIO
We have a good relationship with Epic. They are responsive to our needs. Epic doesn't do backflips...
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CNIO
I have used nine EMR systems in my career. EpicCare Inpatient EMR is the best so far. When Epic...
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CNIO
Epic holds large user-group interactions that they garner feedback from. They are transparent with...
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CMIO
I like how the orders work in the system. It is easy to see the orders and know what is happening...
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CMIO
I like how my Epic systems are all functioning together. We have access to patient records in the...
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Manager
One thing that works well is the general support structure. We have access to Epic in a very direct,...
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Manager
Epic could improve their focus on the Foundation System. We built our system as close to Foundation...
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Director
Epic has pretty good support. They have very good people that have come for the implementation. I...
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Director
We have been very happy with Epic's training and the option for us to do virtual training,...
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Director
We are ramping up for meeting the information blocking provisions, and we are really hoping to...
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CMO
Epic's technology is leading edge. Epic is very proactive with some of the areas in which we are...
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CMO
The only downtime we have had with Epic has been related to our own internal challenges. We were...
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Analyst/Coordinator
The one thing that I would like to see improvement on has to do with the help links. The vendor has...
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Analyst/Coordinator
I like how easy the product integrates with the different areas and how it automates a lot of the...
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CMIO
Epic’s EMR is not perfect, but if the decision were left up to me, I would still buy the system again....
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CMIO
I like pretty much everything about EpicCare Inpatient EMR. Sometimes the vendor makes changes just...
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VP/Other Executive
Epic uses sales a little too much. They try to sell us things that won’t be available for years....
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VP/Other Executive
When compared to what we are seeing with iOS and Microsoft, Epic’s ease of use is probably average...
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Manager
During the go-live, we received wonderful care from Epic and resources that guided us through every...
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Manager
The product is very thorough and very good, but having the whole picture of a patient in one spot...
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Manager
Epic's upgrades are really relevant to us and help us improve our care. The system is great for...
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VP/Other Executive
Given the options that are in the market, I would buy EpicCare Inpatient EMR again. Right now, the...
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VP/Other Executive
When we went live with Epic, we had too much data to put on a single instance based on the...
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Director
The product is definitely part of our long-term strategy, but there are gaps. I don't have a clear...
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Director
Early on, I was impressed with how much better the Epic system is than our previous system. But the...
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Director
If we had to start over, I would still move to the Epic system. There are places like billing and...
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Director
The clinical tools that Epic has are really good, but we can't get a formulary list because of the...
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Director
The vendor is resistant to supporting our integration and interoperability goals. We don’t always...
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Director
The product was like a shiny object. But once we dug deep, we ran into problems. The system is...
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