EpicCare Inpatient EMR
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Coray Tate
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User Commentary

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Director

Functionality and Upgrades

We have had several days in a row where no claims have gone out the door due to the latest upgrade...

Jan 2023
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Director

Functionality and Upgrades

Epic offers a lot of bolt-on options for their product that we don't necessarily want, so we have to...

Jan 2023
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Director

Relationship

Epic listens to their customers. Sometimes it takes quite a while to get the development where it...

Jan 2023
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Director

Functionality and Upgrades

I like EpicCare Inpatient EMR. I believe the product is good, especially when I listen to my peers...

Jan 2023
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Director

Other Observations & Comments

From a functionality standpoint, sometimes the screens are very busy. The product is a computer, and...

Jan 2023
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Manager

Implementation and Training

The training from Epic was not specialized, so our doctors were asking how to do things in the system....

Jan 2023
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Manager

Functionality and Upgrades

The vendor puts one thing in one place, but everything doesn’t populate in all the fields, so...

Jan 2023
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Manager

Functionality and Upgrades

EpicCare Inpatient EMR has its quirks, but it works really well.

Jan 2023
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VP/Other Executive

Other Observations & Comments

As the environment changes, Epic is trying to keep up, but they are trying to manage a boatload of...

Jan 2023
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Director

Relationship

Whenever a vendor comes in and asks what they can do better, we tell them to be more like Epic. Epic...

Jan 2023
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Director

Functionality and Upgrades

Epic needs to figure out a way to make the product more intuitive. That is a hard thing with the...

Jan 2023
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CIO

Win/Loss - Why they were selected (by current clients)

After the pandemic hit, we felt a need to reevaluate having multiple EMRs. We had several different...

Jan 2023
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CIO

Implementation and Training

I think Epic is terrible at instance consolidation. The process of pumping data from one instance...

Jan 2023
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CIO

Lessons Learned

If I were talking to a peer considering Epic, I would recommend really pressing Epic to understand...

Jan 2023
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CIO

Relationship

I don't think Epic is any different than Apple or Google or any of the other large tech companies....

Jan 2023
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CIO

Functionality and Upgrades

Epic’s approach to everything is a real problem for innovation. Things are too locked down. Epic...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

In Epic's system, we have a file that comes in on our new people, and those new people have to be...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Epic is a funny duck. It is hard for me to imagine why the system's screen is black with green...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

I never want to work in Epic's system again if I can help it. I would rather milk cows. Epic's...

Dec 2022
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Manager

Functionality and Upgrades

Epic is very good at tailoring things to different organizations. If a certain module is missing in...

Dec 2022
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Director

Functionality and Upgrades

The product's ease of use has really improved over the years. Our providers have really gotten used...

Dec 2022
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Director

Implementation and Training

Recently, Epic's implementation services haven't been as good as they usually are. We are getting...

Dec 2022
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Director

Functionality and Upgrades

EpicCare Inpatient EMR is usable, and it has a decent user interface. However, there are always...

Dec 2022
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Director

Service and Support

Epic provides the things that we need, but they don't have a lot of consulting services. However,...

Dec 2022
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Director

Relationship

If I were speaking to someone about Epic, I would describe the responsiveness of the vendor's...

Dec 2022
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CIO

Functionality and Upgrades

I think that EpicCare Inpatient EMR is pretty good. It is probably the best system on the market. A...

Dec 2022
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CIO

Relationship

There was a big issue when Epic changed a part of the system. Epic told us that they talked to users...

Dec 2022
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CIO

Relationship

The biggest issue that we have with Epic is that they are constantly meddling with parts of the...

Dec 2022
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CIO

Relationship

The people from Epic who help us are great.

Dec 2022
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CIO

Functionality and Upgrades

Users can't just drop in and use the system. The system is complicated. Users have to know little...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

To revolutionize EMRs, there needs to be less human intervention and more analyst intervention....

Dec 2022
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VP/Other Executive

Lessons Learned

People have to understand how and with what intent the system was built. No one should try to...

Dec 2022
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CMIO

Other Observations & Comments

Epic does quarterly releases, but we choose not to get the updates right away because we want to...

Dec 2022
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VP/Other Executive

Implementation and Training

Epic did not do training. We had to create our own training material and team. Epic was very slow to...

Dec 2022
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CMIO

Functionality and Upgrades

Epic's biggest improvements are done in terms of their In Basket automation and reducing In Basket...

Dec 2022
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CMIO

Functionality and Upgrades

On the negative side, Epic is doing the Hyperdrive preparation, which has a lot of new code. That is...

Dec 2022
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CMIO

Relationship

The partnership with Epic has been great. We do a lot of immersion visits where the vendor’s...

Dec 2022
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CMIO

Relationship

We are doing a project, and Epic has been intimately involved in it. We have had a lot of people go...

Dec 2022
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VP/Other Executive

Implementation and Training

Our switch to Epic went pretty well. By the second month, our providers were very comfortable. We...

Dec 2022
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CMIO

Relationship

Epic keeps their promises eventually, but they sometimes take longer than we want them to. There are...

Dec 2022
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Analyst/Coordinator

Implementation and Training

Epic has implementation and training down. Epic does frequent updates, and that is good and bad...

Dec 2022
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Analyst/Coordinator

Interfacing and Integration

EpicCare Inpatient EMR is fully integrated, so everything influences everything else, and that is...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

EpicCare Inpatient EMR is robust, and Epic has a lot of modules, so we have a lot of flexibility...

Dec 2022
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Analyst/Coordinator

Relationship

The vendor is very accessible; they don't always solve the problem, but we have somebody to talk to...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

All the data is there, but the way we get it back out of the system in a usable format is the most...

Dec 2022
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Analyst/Coordinator

ROI / Cost

EpicCare Inpatient EMR takes a lot of the manual work out of our jobs. Somebody can sit at a...

Dec 2022
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Manager

Other Observations & Comments

Overall, we are very happy with our selection. We wouldn't change our decision.

Dec 2022
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Director

Functionality and Upgrades

We do upgrades with Epic a couple of times a year. I think that the vendor does a good job of...

Dec 2022
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Director

Functionality and Upgrades

Epic needs to improve the system's ease of use when it comes to running reports. People who use the...

Dec 2022
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Director

Functionality and Upgrades

One of the downfalls of Epic is that they try to put everyone in the same box, and that doesn't...

Dec 2022
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Director

Functionality and Upgrades

Epic's systems have many different modules for different departments. One department may not be able...

Dec 2022
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Director

Other Observations & Comments

I like the availability of the longitudinal spectrum of care. The case management things are good....

Nov 2022
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Director

Functionality and Upgrades

Because patients have access to the EMR, the discharge things should be available in multiple...

Nov 2022
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CMIO

Service and Support

One of Epic’s weakest areas of support is their training. Epic gives us a lot up front to prep us...

Nov 2022
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CMIO

Implementation and Training

We ran into a couple of snags that came very late in the upgrade process during the last upgrade or...

Nov 2022
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CMIO

Functionality and Upgrades

What sticks out to us about EpicCare Inpatient EMR is the vastness of the system. It provides great...

Nov 2022
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CMIO

Relationship

Epic is transparent when they can't meet their promises. Epic has partnered really well with us to...

Nov 2022
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CMIO

Interfacing and Integration

The system's interoperability is really good. It is nice to have a system that integrates smoothly....

Nov 2022
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CMIO

Service and Support

We have people at our disposal if we need something after hours. Epic is good at responding to help...

Nov 2022
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CMIO

Service and Support

Epic calls us the minute they think that they might have a patient safety event. Even if they don't...

Nov 2022
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CMIO

Lessons Learned

I left another EMR, came to Epic's system willingly, and don't want to go back. I recommend Epic's...

Nov 2022
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CMIO

Functionality and Upgrades

Our providers are capable of getting into the system and figuring it out for their day-to-day needs....

Nov 2022
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VP/Other Executive

Interfacing and Integration

When we were switching over to Epic, my expectations were pretty muted. I didn't expect the Epic EMR...

Nov 2022
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Physician

Implementation and Training

It took Epic some time to get up to speed on our system. In the future, I would like it if Epic...

Nov 2022
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Physician

Functionality and Upgrades

We can access our patients' medical records across the system. The solution's Care Everywhere...

Nov 2022
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Physician

Functionality and Upgrades

We have too many customization options. Perhaps there is a way to model a whole team around a...

Nov 2022
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Physician

Service and Support

Our internal Epic support people support us. They do a good job, so they must have been trained well....

Nov 2022
||
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Manager

Functionality and Upgrades

Our end users don't think the solution is difficult to use, but they want it to work the same way...

Nov 2022
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Manager

Service and Support

Epic provides the best support of any vendor I have ever worked with.

Nov 2022
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VP/Other Executive

Implementation and Training

Epic doesn’t have a thoughtful approach to implementation. They walked us through a bunch of...

Nov 2022
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VP/Other Executive

Implementation and Training

The implementation was not very streamlined. For example, the inbox was a disaster, and now we have...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

When we have mandatory training through Epic, we have several weeks to complete it on our own. We...

Nov 2022
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Manager

Sales and Contracting

The Epic solution came in one big package, but when we want to do optimizations, there are fees....

Nov 2022
||
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Manager

Functionality and Upgrades

There is a lot of customization that we are able to do in the product, and that is very nice. The...

Nov 2022
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Manager

Future Outlook

I like how Epic is constantly growing and modifying the product. We have quarterly feature releases...

Nov 2022
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Manager

Functionality and Upgrades

I would love for Epic to make some better things for physician schedules, and we would like more...

Nov 2022
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CIO

ROI / Cost

The EMR has a lot of measurements for outcomes and KPIs, and it has dashboards that make it very...

Nov 2022
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CIO

Implementation and Training

Users don't like that the training comes through tip sheets and not in-person training. They would...

Nov 2022
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CIO

Functionality and Upgrades

The product is very role based, and that is fantastic for security. But that is not so fantastic...

Nov 2022
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CIO

Implementation and Training

There are always 10 different ways to get to one place in the EMR, and I think it is confusing for...

Nov 2022
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Manager

Functionality and Upgrades

Sometimes when we log out, the system goes to a sleep screen that we can't minimize. To get that...

Nov 2022
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CIO

ROI / Cost

Epic is very responsive. They have worked on changes and helped us implement modules without...

Nov 2022
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CMIO

Lessons Learned

The product is a great EMR. It is expensive, but so is any top-tier EMR. I would tell a friend that...

Nov 2022
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CMIO

ROI / Cost

The product is a great tool for safely and cost-effectively caring for patients. When I started off,...

Nov 2022
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CMIO

Future Outlook

Sometimes the user interface has too much; it is too much stimulation. Epic needs to find a balance...

Nov 2022
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Director

Functionality and Upgrades

We were told that Epic had a customer-resource module coming, but that module isn't available yet.

Nov 2022
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Director

Relationship

Overall, our satisfaction with Epic is very high. I would recommend them to others as a strategic...

Nov 2022
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CIO

ROI / Cost

Epic has been top notch. We have been using the product for years now and have been great partners...

Nov 2022
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CIO

Other Observations & Comments

Epic does very well in the sandbox they play in. To make the product better, the vendor should get...

Nov 2022
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CIO

Functionality and Upgrades

When it comes to cloud solutions, Epic is still in the starting market. That is sad, but it is what...

Nov 2022
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CIO

Future Outlook

Taking Epic's solutions to the cloud is a piece of cake. When Epic moves to the cloud, they will...

Nov 2022
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CMIO

Relationship

We have regular meetings with the executive team to talk about all of the research and clinical...

Nov 2022
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CMIO

Functionality and Upgrades

Epic is doing well in that EpicCare Inpatient EMR comprehensively meets our needs, but on the IT...

Nov 2022
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CMIO

Interfacing and Integration

In the next year, I would like Epic to continue to work on integrating their other modules. The...

Nov 2022
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CMIO

ROI / Cost

Epic has started bundling existing functionality into a new module, and they have said that they are...

Nov 2022
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CMIO

Relationship

Epic keeps their promises, but they are unwilling to make a lot of promises. Everything is in the...

Nov 2022
||
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CMIO

Other Observations & Comments

I don't know whether I would be satisfied with any system as an end user. Epic is built upon...

Nov 2022
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CMIO

Implementation and Training

I have been in Epic’s training classes, and they have been very good. I am highly satisfied with...

Nov 2022
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CMIO

Other Observations & Comments

Epic is developing everything in-house. I think things are coming; Epic’s delivery is just slow.

Nov 2022
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CMIO

Functionality and Upgrades

I don’t like how EpicCare Inpatient EMR is set up. Epic recently revamped their results review...

Nov 2022
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CMIO

ROI / Cost

Epic doesn't charge every little thing. They charge for the big things. There are lots of things...

Nov 2022
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CMIO

Service and Support

Epic is very responsive, and they are often proactive. Even before we realize we have a problem,...

Nov 2022
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Director

Interfacing and Integration

I like the customization opportunities we have with EpicCare Inpatient EMR. I also like the multiple...

Nov 2022
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Director

Relationship

There are good and bad things that come from Epic being such a large company. If there is a request,...

Nov 2022
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CEO/President

Interfacing and Integration

Epic will not work collaboratively with anyone. They actually give our third-party vendor a lot of...

Nov 2022
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CEO/President

ROI / Cost

Even as a partner who does a lot of creative and innovative work for Epic and helps make their...

Nov 2022
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CEO/President

Relationship

Epic's people are not empowered to make decisions. Everything goes back to Judy Faulkner. In a...

Nov 2022
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Director

Functionality and Upgrades

Our main frustration with the product is the huge number of flow sheets that it uses. On the...

Oct 2022
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Physician

Relationship

We haven't seen any executive involvement from Epic since our implementation of the system.

Oct 2022
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Physician

Relationship

Epic is clear about things they don't do. They have a good program for vendor executive involvement.

Oct 2022
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Physician

ROI / Cost

Everything extra comes with a charge. Every module comes with a charge. Those charges aren't little...

Oct 2022
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Physician

Other Observations & Comments

I have had some bad experiences lately with integrating things into Epic's system, but blaming Epic...

Oct 2022
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Physician

Functionality and Upgrades

When someone is first learning the system, it is pretty difficult. I do not find the system to be...

Oct 2022
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Physician

ROI / Cost

Whether we receive our money’s worth with the system is a strange question when we are spending so...

Oct 2022
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Physician

Other Observations & Comments

Scheduling is the system's biggest deficit. The system only shows patient visits, so physicians...

Oct 2022
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Physician

Functionality and Upgrades

Epic's product is great. It is very robust, and Epic has the lion's share of the market inside the...

Oct 2022
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CMIO

Other Observations & Comments

I would 100% definitely buy Epic again with no reservation.

Oct 2022
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CMIO

Functionality and Upgrades

There are too many ways to do things in the product, and that lends to difficulty in supporting the...

Oct 2022
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CIO

Functionality and Upgrades

Epic’s EMR is too complicated. Usually, we can do anything we need to do, but lately, there has been...

Oct 2022
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Manager

Implementation and Training

The system isn't cheap, but Epic's training is very thorough.

Oct 2022
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Analyst/Coordinator

ROI / Cost

Epic doesn't avoid charging us for every little thing. That is aggravating, and it seems unnecessary...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We would like Epic to streamline the workflows and look into how to cross-populate all the cells....

Oct 2022
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VP/Other Executive

Service and Support

There isn't a help line or anything on the vendor's side. We would like Epic to add a phone-a-friend...

Oct 2022
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Manager

Functionality and Upgrades

Epic's EMR is a great product. We like our end-user satisfaction with the system and how easy it is...

Oct 2022
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Manager

Service and Support

We would like to see improvements in the vendor’s turnaround time with some requests, such as...

Oct 2022
||
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VP/Other Executive

Functionality and Upgrades

Epic's system is user friendly to an extent, depending on how we get it set up by our IT department....

Oct 2022
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VP/Other Executive

Other Observations & Comments

We have our own in-house team for Epic's system that facilitates all of the training. The system is...

Oct 2022
||
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Physician

Functionality and Upgrades

Epic's product is an incredibly scalable, workflow-friendly software. If the government could create...

Oct 2022
||
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Physician

Service and Support

Epic has lots of good support options that people can take advantage of, but not everybody takes...

Oct 2022
||
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Physician

Functionality and Upgrades

Epic's solution is the best it could be. There is some more modern software out there, but Epic took...

Oct 2022
||
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CMIO

Win/Loss - Why they were selected (by current clients)

We chose EpicCare Inpatient EMR because it was easy to work with. We use Epic's systems as long as...

Oct 2022
||
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CMIO

Service and Support

Epic has a good product and keeps their promises, but sometimes things don't go as hoped or planned....

Oct 2022
||
(0)
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CMIO

ROI / Cost

Epic does avoid charging for every little thing because they have their standard ways in which...

Oct 2022
||
(0)
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CMIO

Functionality and Upgrades

Epic is transitioning from Hyperspace to Hyperdrive, so some of their upgrades are not as efficient...

Oct 2022
||
(0)
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CMIO

Lessons Learned

If a customer has done their homework, they know what Epic is giving them. If a buyer is unhappy...

Oct 2022
||
(0)
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CMIO

Functionality and Upgrades

The biggest complaint I hear about Epic is that there is so much on the screen that the system has...

Oct 2022
||
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CMIO

ROI / Cost

It is hard to say whether we get our money’s worth with Epic’s EMR. Our healthcare reimbursements...

Oct 2022
||
(0)
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CIO

Functionality and Upgrades

Epic's system is the best thing out there in the market, and I have been impressed by how quickly...

Oct 2022
||
(0)
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CMIO

Functionality and Upgrades

We have a problem area because we depend too much on EMRs to do our jobs. We struggle because we...

Oct 2022
||
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Manager

Functionality and Upgrades

Most of Epic’s upgrades are pretty well received by our team members, and we have very few glitches....

Oct 2022
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Manager

Relationship

Our relationship with Epic is definitely very good. Of course, everything depends on the...

Oct 2022
||
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Manager

Functionality and Upgrades

Epic's product is an easy system to use. One of my favorite things is the look of the home screen....

Oct 2022
||
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Manager

ROI / Cost

The amount of data that the system can absorb definitely makes the system a timesaver. The system is...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Epic’s upgrades have been pretty good, but we have limited resources, so there are some features...

Oct 2022
||
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Manager

Implementation and Training

Epic tends to have a pretty good number of training tools and a good amount of documentation available....

Oct 2022
||
(0)
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Director

Functionality and Upgrades

We are not using the product to its full capacity yet because we are still learning the product, and...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

One downfall of the product is that the screens between each role are different. Nursing staff sees...

Oct 2022
||
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Nurse

Functionality and Upgrades

I love the flow sheet documentation and transparency of the product. I love Epic's interdisciplinary...

Oct 2022
||
(0)
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Nurse

Technology

Epic's Slicer Dicer tool can be confusing. The feature is great, but its usability could be...

Oct 2022
||
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Manager

Functionality and Upgrades

I like that we are able to customize the system to what we need. I also like its reporting...

Oct 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

We run a lot of reports and things from EpicCare Inpatient EMR.

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

From my nursing experience, Epic's software was wonderful, and it worked well. All EMRs have issues,...

Oct 2022
||
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Manager

ROI / Cost

Where Epic falls short is in tracking impacts, especially working versus baseline. When I first came...

Oct 2022
||
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Manager

Other Observations & Comments

Epic has a CDI brain trust where the Epic developers reach out to several of the CDI programs around...

Oct 2022
||
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Analyst/Coordinator

Service and Support

As a specialty organization, we were able to work with Epic to make the EMR work for us and our...

Oct 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

We like the interoperability of Epic’s EMR. Soon, a majority of the hospitals in our area will be on...

Oct 2022
||
(0)
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Physician

Functionality and Upgrades

The product is easy enough to use, but sometimes certain functions take more clicks than they used...

Oct 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

The charting is very frustrating when we go down a rabbit hole and don't know how to correct things....

Oct 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

The product captures information for our interoperative record. All of our interoperative charting...

Oct 2022
||
(0)
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VP/Other Executive

Relationship

Epic has been responsive. The delivery from Epic has been what I would expect. We have our quarterly...

Oct 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Epic's system is not out of the box. They oversell the shrink-wrapping. To keep their staff...

Oct 2022
||
(0)
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VP/Other Executive

Sales and Contracting

Some key features are missing, and that dissatisfies the physicians. For verbal orders in certain...

Oct 2022
||
(0)
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VP/Other Executive

Relationship

Epic wants to make our relationship work and recognizes there is huge value in their user group....

Oct 2022
||
(0)
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Director

Other Observations & Comments

Epic's EMR is the gold standard for EMRs. Epic is responsive to the things that they want to be...

Oct 2022
||
(0)
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Director

ROI / Cost

EpicCare Inpatient EMR is very expensive. I don't think that the things we get from the solution are...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

Epic does a lot of things well, but they still have a lot of opportunities for improvement. Epic's...

Oct 2022
||
(0)
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Director

Relationship

Epic tells us how things are going to be instead of the other way around. I don't like their...

Oct 2022
||
(0)
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Director

Service and Support

Epic's user web is very active. They have a lot of info out there. The vendor tends to be pretty...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

Epic's software will have issues periodically, and the vendor will notify clients through a weekly...

Oct 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

Epic's training included a very robust certification process. We did not have access to the...

Oct 2022
||
(0)
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Analyst/Coordinator

Lessons Learned

The system is easy to use for clinicians, but for analysts, the application is complicated. The...

Oct 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The relationship between records could be improved within the system with regard to the relationship...

Oct 2022
||
(0)
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CMIO

ROI / Cost

From my understanding, Epic does a good job of helping us track things, such as accounts receivable,...

Oct 2022
||
(0)
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CMIO

Technology

We had an instance with Epic where there was an automatic feature that was being supplied in the...

Oct 2022
||
(0)
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CMIO

Relationship

There is an awful lot that Epic does better than their competitors. They are definitely better than...

Oct 2022
||
(0)
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CMIO

Functionality and Upgrades

Epic’s update information comes in the form of a link to a note, and the note description is fairly...

Oct 2022
||
(0)
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CMIO

Service and Support

When we report issues to Epic, we get patches for those issues in a few days. I can’t really imagine...

Oct 2022
||
(0)
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Director

Future Outlook

There are always enhancements with EpicCare Inpatient EMR. While the product doesn't always have the...

Oct 2022
||
(0)
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Manager

Future Outlook

I don't see anything changing our high satisfaction with Epic. Epic has been pretty consistent over...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

The product is Best in KLAS. Maybe there is another product better suited to a small, standalone...

Oct 2022
||
(0)
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Manager

Relationship

Regarding enhancements, we just get whatever is coming in the upgrade unless we reach out with some...

Oct 2022
||
(0)
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Manager

Relationship

There are a few things that we wish Epic could do better, but for the most part, their support staff...

Oct 2022
||
(0)
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Manager

Service and Support

Epic has someone who meets regularly with our primary leaders and managers. There is good visibility...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

As a director, I am hearing from my staff that EpicCare Inpatient EMR is working. I don’t actually...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

We have gotten several enhancements due to upgrades, but there have been no real changes apart from...

Oct 2022
||
(0)
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Manager

Interfacing and Integration

An area of opportunity is third-party integration. Epic has done a great job with a lot of the APIs...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

There are a few things that could be better. Epic has enhanced their reporting setup, but it could...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

We haven’t had much downtime in a while, so that has been really good. The product is user friendly,...

Sep 2022
||
(0)
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Manager

Service and Support

The support has been great. Our organization hires Epic analysts who round throughout the day and...

Sep 2022
||
(0)
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VP/Other Executive

Relationship

Epic is always looking to innovate and revise the program to make it work better and easier for end...

Sep 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

Regarding integration with other systems, Epic works well to have centerpieces built for...

Sep 2022
||
(0)
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VP/Other Executive

Service and Support

Epic has a very knowledgeable resource team that helps us understand issues. The team creates a...

Sep 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

There are separate fees for various functions in the systems. I would expect charges for some...

Sep 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Epic has a very robust infrastructure for keeping us engaged and helping us train both analysts and...

Sep 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

The Care Everywhere platform and Carequality framework are excellent. However, neither one of the...

Sep 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

The system's ease of use is a bit of a challenge, but not because I don't think the product is good....

Sep 2022
||
(0)
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Director

Other Observations & Comments

For the most part, the vendor keeps their promises. Sometimes they get a little pushy about some...

Sep 2022
||
(0)
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Director

Other Observations & Comments

There are some things that I would like to see that Epic hasn’t researched or developed yet.

Sep 2022
||
(0)
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Director

Functionality and Upgrades

Epic’s support of interoperability is a lot better than our follow-through around interoperability....

Sep 2022
||
(0)
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Director

Relationship

Generally speaking, the support team is very good and follows through. Epic really looks at our...

Sep 2022
||
(0)
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Director

ROI / Cost

I know what the product costs, and it is really expensive, but I also know what financial results we...

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

Overall, I have had a great experience with Epic. However, the vendor is set in their ways. Our...

Sep 2022
||
(0)
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Manager

Implementation and Training

From a training perspective, Epic needs to offer more classes, specifically inpatient classes, for...

Sep 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Epic has a great system with a very good company backing. They are huge. The system is so broad, and...

Sep 2022
||
(0)
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CMIO

Technology

Epic needs to improve its secure messaging platform. They are making some progress in that area....

Aug 2022
||
(0)
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CMIO

Functionality and Upgrades

The user interface of Epic's software is intuitive. The software gives us the ability to personalize...

Aug 2022
||
(0)
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CMIO

Technology

Epic has made a lot of progress in its virtual care solution across the ambulatory and inpatient...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

EpicCare Inpatient EMR is a good system. My favorite part is the health maintenance piece. It is a...

Aug 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

Interoperability was a driving factor in our decision to go with Epic. We are a little behind the...

Aug 2022
||
(0)
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CIO

Interfacing and Integration

EpicCare Inpatient EMR works really well on the acute care side. I can't think of anything Epic...

Aug 2022
||
(0)
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CIO

Functionality and Upgrades

EpicCare Inpatient EMR is truly a single pane of glass that reveals what is going on with the whole...

Aug 2022
||
(0)
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Nurse

Lessons Learned

If I were to buy Epic’s system again, I would definitely pick a package that had more training. Epic...

Aug 2022
||
(0)
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Nurse

Service and Support

Epic is a little slow when resolving our concerns.

Aug 2022
||
(0)
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Nurse

Functionality and Upgrades

Epic keeps most of their promises. I am just not sure that the vendor has enough clinical knowledge...

Aug 2022
||
(0)
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Nurse

Other Observations & Comments

With Epic’s system, we pay à la carte rather than paying a flat rate. We get the basics, and then...

Aug 2022
||
(0)
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Nurse

Service and Support

When we get an upgrade for Epic’s system, all we get is a tip sheet. There is no retraining. I would...

Aug 2022
||
(0)
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Nurse

Service and Support

Epic is very good at resolving short-term issues. They were extremely helpful and willing to bend...

Aug 2022
||
(0)
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Nurse

Future Outlook

Epic's system is much better than the system we had previously, but there are still more things that...

Aug 2022
||
(0)
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Nurse

Relationship

When Epic came to set up their system for us, they asked us what we wanted, but I don’t think any of...

Aug 2022
||
(0)
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CIO

Functionality and Upgrades

What made Epic unique 10 years ago was that Epic's portfolio was small enough that we could get our...

Aug 2022
||
(0)
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CIO

Other Observations & Comments

There is some negative recruiting. Epic doesn't do a good job of telling their own story, so it is...

Aug 2022
||
(0)
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CIO

Relationship

The vendor is good. They are pretty predictable, they have changed much. They are interested in our...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

We use Epic as our vendor for our EHR. The system is huge, so if the system isn't set up correctly,...

Aug 2022
||
(0)
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Director

Interfacing and Integration

The product is pretty integrated. A lot of people use Epic's products. I can send things out, and I...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

In the EMR, there are some closed loop orders, and once those orders get overread, the system...

Aug 2022
||
(0)
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Director

Lessons Learned

I would tell my peers that the product's functionality is broad. The product is simple to use, but...

Aug 2022
||
(0)
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Nurse

Relationship

The one thing that is very good quality with Epic is when we have an idea for something that they...

Aug 2022
||
(0)
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Nurse

Functionality and Upgrades

EpicCare Inpatient EMR is a very easy system to navigate compared to some other EMRs. We have a lot...

Aug 2022
||
(0)
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CMO

Implementation and Training

The implementation process is pretty smooth, and it has gotten way better compared to when we did...

Aug 2022
||
(0)
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CMO

Interfacing and Integration

The product’s internal integration is not too much of a problem. In general, it is pretty good. We...

Aug 2022
||
(0)
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CMO

Functionality and Upgrades

The EMR is very complex. As a physician who uses it for hours and hours every day, I still think it...

Aug 2022
||
(0)
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CMO

Interfacing and Integration

In terms of the product’s ability to bring in clinical information, EMR information, and claims from...

Aug 2022
||
(0)
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CMO

ROI / Cost

The product is very expensive, but we get what we pay for. From what I see in the community with the...

Aug 2022
||
(0)
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Manager

Interfacing and Integration

The core strength of Epic’s inpatient EMR is the integration with all of our systems.

Aug 2022
||
(0)
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Director

ROI / Cost

Epic used to be better about avoiding charging, but lately, it seems like they charge for just about...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

One of the things that we struggle with the most is being able to see the validation data for the AI...

Aug 2022
||
(0)
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Manager

ROI / Cost

The changes that Epic has made in their programs from individual modules to packaged systems have...

Aug 2022
||
(0)
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Manager

Service and Support

I think we have been really fortunate. We have received some pretty consistent support from the...

Aug 2022
||
(0)
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Manager

Relationship

We all have our grand ideas of what we would like to see, but Epic has always been 10 steps ahead of...

Aug 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Epic is very hands-on during upgrades. They try to make the system extremely user friendly for...

Jul 2022
||
(0)
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CIO

Functionality and Upgrades

Our teams really like using Epic's systems. We are satisfied with the things that Epic is doing.

Jul 2022
||
(0)
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Manager

Relationship

We have a more trusting relationship with Epic; that relationship is superior to our relationships...

Jul 2022
||
(0)
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Manager

Sales and Contracting

There are a lot of areas where the vendor just isn't up to speed with what we need, and we have...

Jul 2022
||
(0)
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 or  to see details.

Director

Future Outlook

Epic has been beefing up the system's foundation, and I can see that that technology has been...

Jul 2022
||
(0)
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 or  to see details.

Director

Relationship

Sometimes Epic reaches out to us because of new products or enhanced optimizations they have done....

Jul 2022
||
(0)
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Director

Functionality and Upgrades

There are some redundancies in things that we always have to work through in the Epic system, or we...

Jul 2022
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