Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
Want to see full details?
User Commentary
Director
Interfacing and Integration
We do have some integration built with other systems. Integration is probably our biggest headache...
Login or Create an Account to see details.
Director
Functionality and Upgrades
It has been great to be on Epic's platform and not on disparate systems. In terms of visibility, the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Epic gives us a package of what certain upgrades entail, and we select from those materials...
Login or Create an Account to see details.
Director
Service and Support
Epic came up with a touchless registration feature during COVID-19 that was really helpful.
Login or Create an Account to see details.
Director
Functionality and Upgrades
Epic is the gold standard. We have a Cerner shop nearby, and the doctors are always saying how much...
Login or Create an Account to see details.
Director
Relationship
The vendor could be a little quicker to respond to things that come out, like government mandates...
Login or Create an Account to see details.
Director
Implementation and Training
The training that Epic gives is proper; it is really good and very thorough. The training helps us...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We get what we pay for, but I think the solution could be a little cheaper.
Login or Create an Account to see details.
CMIO
Other Observations & Comments
Every time there is a quarterly upgrade, we have to go through all of our customizations and check...
Login or Create an Account to see details.
CMIO
Other Observations & Comments
Epic has training that they offer but that we don't use. There are a ton of things for new users to...
Login or Create an Account to see details.
CMIO
Service and Support
Epic highly supports our integration goals. We have a long historical relationship, and they make...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
The overall quality of EpicCare Inpatient EMR is undoubtedly very high. There is a lot of press and...
Login or Create an Account to see details.
CMIO
Sales and Contracting
EpicCare Inpatient EMR is good at driving outcomes for us, but because some things are lacking in...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
Our organization has had EpicCare Inpatient EMR for many years, so it is extremely far advanced and...
Login or Create an Account to see details.
CIO
Service and Support
Epic has been terrific during the pandemic. They have reached out to their customers and asked what...
Login or Create an Account to see details.
CIO
Service and Support
Earlier this year, we built a critical care unit that was previously something else. We put together...
Login or Create an Account to see details.
Director
Service and Support
I have noticed that Epic responds to regulatory changes more than other vendors we work with here. I...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Users wish they had an easier way to move from the EMR to a flow sheet. I feel like quick links work...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I really like that I can barcode a patient’s ID band and that the data will jump right into the EMR.
Login or Create an Account to see details.
CMIO
Relationship
Epic is a great company with great products, but they think they are the bee's knees and that...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Our relationship with Epic is excellent. We receive excellent support. Each application is assigned...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Epic has gone to quarterly upgrades. I would prefer the upgrades to be once a year. It isn't ideal...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
With Epic's applications, there is almost nothing that we can't do. Everything integrates well...
Login or Create an Account to see details.
CIO
Service and Support
Epic has continued to impress me and make me glad that they are my EMR vendor. During the pandemic,...
Login or Create an Account to see details.
CIO
Service and Support
Epic has been doing great during the COVID-19 pandemic. They have been such a good vendor to work...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
Epic has been really good for us. Some really good numbers have begun to show for us. That has been...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
Epic is far different than the other vendors that we have worked with when it comes to cost. We used...
Login or Create an Account to see details.
CIO
Interfacing and Integration
When the COVID-19 pandemic first hit, Epic was well aware of our need to integrate EpicCare...
Login or Create an Account to see details.
Director
Interfacing and Integration
I really like EpicCare Inpatient EMR. We were on disparate systems between inpatient, outpatient,...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are working on patient engagement projects with Epic and were able to improve the record during...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
Our current group of hospitals is using EpicCare Inpatient EMR very well. Getting everyone on the...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
If an office flags a medication that a patient is taking as being different from what the patient...
Login or Create an Account to see details.
CMIO
Service and Support
Epic keeps their promises. That was hard to get adjusted to because we were used to other vendors...
Login or Create an Account to see details.
CMIO
Service and Support
When something happens and we need something, Epic is at the table with us. During the start of the...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
I would say Epic is 50/50 when it comes to charging for every little thing. There are a lot of...
Login or Create an Account to see details.
CIO
Relationship
Epic makes their best effort to keep their promises. I don’t think they overtly tell us a story....
Login or Create an Account to see details.
CIO
Service and Support
We had 24/7 support from Epic during the implementation. We also had a command center, and we had...
Login or Create an Account to see details.
CIO
Service and Support
Overall, Epic has been tremendous. They have aggregated data across health systems and shared that...
Login or Create an Account to see details.
CIO
Other Observations & Comments
I was a little disappointed with Epic early on with trying to build data analytics. I should have...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
EpicCare Inpatient EMR is an interesting product because of some of the ways we can individualize...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
We can’t do some major things with EpicCare Inpatient EMR. When setting up a patient for surgery, I...
Login or Create an Account to see details.
Physician
Interfacing and Integration
When patient information we are trying to upload comes into EpicCare Inpatient EMR, it goes into a...
Login or Create an Account to see details.
Physician
Technology
I think Epic is pretty careful to not make promises they are unlikely to keep. The problem I have...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
When we talk to the vendor's product leads and those making design decisions, I think they listen to...
Login or Create an Account to see details.
CIO
Interfacing and Integration
We created our own app that we use internally. We didn’t like Epic's thinking around the design of...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The user interface design seems like it is from 1980. I have been harsh and blunt with the vendor...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
My experience with Epic has been in the role of supporting end users, providers, and nurses. We find...
Login or Create an Account to see details.
Manager
Technology
I think the Epic tools are good for offering support. There is the support environment, which is a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Epic's reporting is pretty handy; it is pretty handy to get data out of Epic's system fairly quickly...
Login or Create an Account to see details.
Manager
Other Observations & Comments
On the one hand, Epic is a big company. They make a big product, and I work for a very large health...
Login or Create an Account to see details.
Manager
Technology
I like how things look, and I like to be able to change how things look. It seems like in my normal...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Providers I work with who are pretty tech savvy ask why they can't right-click on something and...
Login or Create an Account to see details.
Manager
Service and Support
Epic has a process of governance to go through, and some changes just take time. We have had some...
Login or Create an Account to see details.
Manager
Relationship
I know Epic is being proactive because sometimes they upset doctors, but they upset doctors who need...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
Epic really tried to support us during the COVID-19 crisis. They did a lot.
Login or Create an Account to see details.
VP/Other Executive
Relationship
I have never seen an Epic executive. There are a lot of Epic people who I talk to, but an Epic...
Login or Create an Account to see details.
VP/Other Executive
Technology
Epic is always coming out with ways to improve the user experience. Epic does a lot of really...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
I would really like to see Epic do more development in the Haiku and Canto apps. The world is...
Login or Create an Account to see details.
Physician
Relationship
Epic needs to be more responsive to the needs of the users.
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The system is good and is the strongest EMR out there. It is big, and it has a lot of information,...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
I like the ease of use for the end users once they are trained. Training them on the product is...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
I like Epic’s reporting capabilities. They deliver a lot of things for reporting, so we are not...
Login or Create an Account to see details.
CMIO
Interfacing and Integration
I think Epic could improve their blood product modules, or they could have a product module. The...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The Epic system is super easy to use and super stable. The innovation is mostly there. The system is...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Epic is great at bringing information to us in an intuitive manner. The biggest struggle that we...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I would buy EpicCare Inpatient EMR again. I don't think that the system has had that crazy of a cost....
Login or Create an Account to see details.
CIO
Functionality and Upgrades
Things with Epic have been going extremely well. They are very prescriptive. The stories we hear...
Login or Create an Account to see details.
CIO
Relationship
I have been in discussions with Judy Faulkner where she has seen something we are trying to do and...
Login or Create an Account to see details.
CMIO
Service and Support
Epic is a great organization. If something isn't perfect in the first version, Epic gets it perfect...
Login or Create an Account to see details.
CMIO
Service and Support
Epic gets back to us very quickly, is very attentive, and is very engaged in solving our problems. I...
Login or Create an Account to see details.
CMIO
Service and Support
We have a technical contact person we can contact at any time, and we have a desk buddy from Epic we...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I want my colleagues to know that Epic's software is accurate and user friendly. The software...
Login or Create an Account to see details.
Director
Future Outlook
To the best of my knowledge, the product is part of our long-term plans. I can't speak to the...
Login or Create an Account to see details.
Director
Service and Support
I don't have any challenges or issues with Epic. They have avoided charging us for every little...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I would like more of the fields to be prepopulated to save time in the workflows. There are...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I would like to add electronic signatures to the system. I assume that Epic has that ability, but...
Login or Create an Account to see details.
Director
Service and Support
The vendor has created an outstanding tool that supports our workflows and hospitals. As Epic...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We had to do a lot of tweaking to make the system work the way we wanted it to, but it is very...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We are hosting the system ourselves. I don't think Epic ever gives customers full control. We are a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Epic does well with reporting. Gathering reports has been a lot easier. The hospital units all have...
Login or Create an Account to see details.
Manager
Lessons Learned
The system is something that people need to get used to and learn. Epic is constantly upgrading it,...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
I am looking to overhaul everything and upgrade our current environment to a standard model so that...
Login or Create an Account to see details.
CIO
Relationship
Epic is Epic and does pretty much everything. We have to stay with the system. It makes sense. Epic...
Login or Create an Account to see details.
CIO
Relationship
I have found Epic's executives to be accommodating. They will meet with us to discuss things that we...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Epic prices based upon one's growth. In March, they pretty much told everybody to not worry about...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
Health systems haven’t adopted standard languages. I would like Epic to use their influence to...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
I like the fact that Epic puts the patient at the center when designing their software. However, the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We went from another vendor to Epic, and that was definitely a step up in terms of the product. From...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Epic's system is proprietary; it has certain alerts like most EMRs have. Its basic functionality...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
My experience coming into a role using EpicCare Inpatient EMR has been good. I was a superuser with...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Epic could improve the standardized delivery of requirements, whether the requirements are federal...
Login or Create an Account to see details.
CMIO
Other Observations & Comments
Epic tried to develop measures that got implemented or flags that could be rolled out and...
Login or Create an Account to see details.
CIO
Service and Support
During COVID-19, Epic was great. They really went to bat in some areas. They didn't charge for...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
Regarding the direction Epic is going in with new products, they are becoming like the old Cerner in...
Login or Create an Account to see details.
CMIO
ROI / Cost (care and feeding)
Epic does charge for things, but that is all laid out. There is a lot we get with their basic...
Login or Create an Account to see details.
CMIO
Interfacing and Integration
Epic has been pretty good at delivering new technology. They are certainly looking at things like...
Login or Create an Account to see details.
CMIO
Interfacing and Integration
Sometimes the way Epic is structured makes it hard to make changes that we might like to do. It is...
Login or Create an Account to see details.
CIO
Service and Support
We meet with the Epic team regularly. They have been on board with the whole COVID-19 vaccination...
Login or Create an Account to see details.
CIO
Service and Support
I would rate Epic pretty high. Epic's software is expensive; there is no way around that. But it...
Login or Create an Account to see details.
CMIO
Service and Support
When we have issues, Epic is pretty good to work with. We haven’t had a lot of issues or things that...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
There is a reason that Epic is the market leader in terms of overall functionality, which is...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Throughout the COVID-19 crisis, I felt like we got a lot of information from Epic. We had somebody...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Epic keeps their promises. I am not going to say that everything that we want in the EMR is always...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
I love this product because I have everything in one place. We picked this product for that reason....
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
If I could enhance anything in this product, I would enhance the ease of use and navigation. As we...
Login or Create an Account to see details.
CMIO
ROI / Cost (care and feeding)
Epic is very expensive. Besides Cerner, there really isn't another competitor, so Epic can charge a...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
Physicians are still complaining that there are too many clicks to navigate around Epic EMR. Added...
Login or Create an Account to see details.
CIO
Relationship
We did an upgrade to Epic's system during COVID-19. The update went so smoothly that the EVP I...
Login or Create an Account to see details.
CIO
Lessons Learned
Epic supported us well through COVID-19. I have no complaints. There is probably more we could ask...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system is great. It has everything in it, and everything works together. Epic's setup is very...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system is not easy to use, but when people use it all day long, it becomes easier. The nurses do...
Login or Create an Account to see details.
Director
Service and Support
The vendor keeps their promises. When we ask for something, we get it.
Login or Create an Account to see details.
Director
Service and Support
The overall product quality is good. I just hate how long it takes Epic to do things. The downtime...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The product definitely enhances the speed at which things get done. We get things to the right...
Login or Create an Account to see details.
Manager
Service and Support
The upgrades are good simply because the people who work with us prepare us and give us tip sheets...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I would never get training directly from an Epic person. I would get the training from our IT...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system is working as promoted. It is meeting our needs, but we sometimes wonder why the system...
Login or Create an Account to see details.
CMIO
Other Observations & Comments
We went to Epic and renegotiated a more holistic contract with them for the products that we were...
Login or Create an Account to see details.
CMIO
ROI / Cost (care and feeding)
Epic is starting to get deep and dirty into AI with their predictive model, and they have a very...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
I am still an Epic fan, but the aspects of the EHR for our specialty don’t get as much attention as...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
I don’t think that Epic’s technical people know what the impact of every one of the changes they...
Login or Create an Account to see details.
CIO
Service and Support
Epic has been pretty good across the board. They have been fairly responsive when we have needed...
Login or Create an Account to see details.
CIO
Implementation and Training
For COVID-19, we implemented some functionality using a third party that is Epic's partner, but we...
Login or Create an Account to see details.
CIO
Sales and Contracting
By and large, Epic was gracious with licensing and other things that we needed to expand and do...
Login or Create an Account to see details.
CIO
Service and Support
There are a few things that Epic told us that were misleading. Epic doesn't really do the upgrades....
Login or Create an Account to see details.
CMIO
Implementation and Training
I would give Epic a high rating for training. Once we become a physician builder, we can do whatever...
Login or Create an Account to see details.
CMIO
Implementation and Training
Additional and ongoing training is done more internally than externally. The vendor does have...
Login or Create an Account to see details.
CMIO
Relationship
The vendor executives are involved and pretty good overall. The only reason I don't give the top...
Login or Create an Account to see details.
CMIO
ROI / Cost (care and feeding)
The price of the system is a bit of a pain point for several end users.
Login or Create an Account to see details.
CMIO
Relationship
The strongest pieces are around the vendor's engagement and the relationship we have developed among...
Login or Create an Account to see details.
CMIO
Service and Support
The vendor engages us to support physicians, and that is definitely something worth mentioning....
Login or Create an Account to see details.
CMO
ROI / Cost (care and feeding)
We have an agreement with Epic, and I am frequently surprised by the extra charges. I am sure that...
Login or Create an Account to see details.
CMO
Service and Support
Epic's phone and web support people are very responsive. I know the EMR market pretty well, and I...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Because of the cost, I don't know that anyone would ever get their money's worth for the product....
Login or Create an Account to see details.
Manager
Lessons Learned
I would probably buy Epic's system again. Hindsight is always 20/20, so I would change some things....
Login or Create an Account to see details.
Manager
Service and Support
Epic has been responsive to our needs during COVID-19. Due to the demand, it maybe has taken a bit...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
At face value, the product works as promoted, but the workflows sometimes aren't realistic for...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I guess Epic delivers new technology. They try to stay updated on the latest and greatest things in...
Login or Create an Account to see details.
CMIO
Relationship
Epic has been exceptional with some things that they have done during COVID-19. Epic has been...
Login or Create an Account to see details.
CMIO
Service and Support
I have always felt like we have been supported well. Epic has given us very good support on multiple...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
EpicCare Inpatient EMR gives us the flexibility and structure to do multiple things within our...
Login or Create an Account to see details.
CIO
Service and Support
Epic is the best company I have worked with. They provide great support. I have monthly calls with...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
I am very excited about the work Epic is doing on ambient voice features and natural language...
Login or Create an Account to see details.
CIO
Other Observations & Comments
We have had a little turnover with Epic. That is to be expected when a vendor has a lot of young...
Login or Create an Account to see details.
Nurse
Service and Support
Epic's support has been very helpful for us throughout the COVID-19 crisis, and we have been able to...
Login or Create an Account to see details.
Nurse
Relationship
Whether Epic keeps their promises depends on what the promises are. The system has been the best...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
I don't want to say all negative things about Epic. Having EpicCare Inpatient EMR has been a huge...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
My issue with Epic is that we are still unable to get denominator data. The denominators are how...
Login or Create an Account to see details.
Director
Implementation and Training
The beginning of the implementation of the product was very difficult; some areas were beyond...
Login or Create an Account to see details.
Director
Implementation and Training
The burden on the management people during the implementation was extraordinary. Our people have...
Login or Create an Account to see details.
Director
Interfacing and Integration
Epic's EMR has helped us to integrate multiple products together. There is definitely a benefit to...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Epic's product is fairly easy to use. Some people struggle with the concepts, but I think the...
Login or Create an Account to see details.
Director
Other Observations & Comments
I can't tell how good Epic's support is because we are too early in the situation. The support has...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
Knowing whether we have gotten our money's worth is difficult. The product is a lot of money.
Login or Create an Account to see details.
CMO
Lessons Learned
I would tell someone looking at the product that we had been on other vendor’s systems, talked to a...
Login or Create an Account to see details.
CMO
Service and Support
The vendor has quickly turned things out during the COVID-19 crisis, and that has been incredible....
Login or Create an Account to see details.
CMO
Interfacing and Integration
We haven’t quite gotten where we were anticipating with integration and interoperability. Based on...
Login or Create an Account to see details.
CMO
Functionality and Upgrades
The system is fairly easy to use. The problem is that I would have rated it higher before, but we...
Login or Create an Account to see details.
CMO
Technology
I have been really impressed with how the vendor has started to look at new technology before I ask...
Login or Create an Account to see details.
CMO
Service and Support
We had a physician that wanted to add a feature, and we are super close with the analysts, but it...
Login or Create an Account to see details.
CMO
Relationship
For the vendor’s executive involvement, I get the sense that there are times when things are really...
Login or Create an Account to see details.
CMO
Future Outlook
In a year from now, I see my satisfaction being about the same. There are some progressive things...
Login or Create an Account to see details.
Director
Service and Support
Epic has been good to work with. Everything the vendor has upgraded has been fine. Epic's support is...
Login or Create an Account to see details.
Director
Functionality and Upgrades
A pain point with Epic is how they create their encounters. Everything we do is an encounter. That...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
Epic has a great EMR solution. I like how customizable it is, and we can cater to our site and each...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
I would love to see and use the app for Epic's EMR. I think they have something out there that...
Login or Create an Account to see details.
Manager
Relationship
We are very happy with Epic. I would recommend them to everybody. I love Epic, and they are very responsive....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
If we look at where we are today, the product is not meeting all of our needs. However, if we look...
Login or Create an Account to see details.
Director
Functionality and Upgrades
For the most part, I really like Epic's functionality, upgrades, and new features, such as Secure...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There are some issues with EpicCare Inpatient EMR in that everybody's interface looks different and...
Login or Create an Account to see details.
Director
Other Observations & Comments
I have had some problems with some of Epic's things, but that is probably due to the way we...
Login or Create an Account to see details.
Director
Relationship
There is probably a lot of executive involvement with our product specialist. Epic is responsive to...
Login or Create an Account to see details.
Manager
Relationship
Epic is very good at not making promises they know they can't keep. If I really want a certain...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are significantly better off using Epic's system than we were with what we were using before.
Login or Create an Account to see details.
Manager
Other Observations & Comments
I voted for another vendor's product over Epic's product, so I didn't get what I wanted, but I don't...
Login or Create an Account to see details.
Manager
Service and Support
We have our own support team. We have a clinical informatics team that is awesome. I would give the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
EpicCare Inpatient EMR helps us. We couldn't do our job without the system, but I don't know whether...
Login or Create an Account to see details.
Manager
Future Outlook
I would tell others that the system is very efficient and easy to navigate. Epic has helped with...
Login or Create an Account to see details.
CMIO
Interfacing and Integration
We are in an Epic-saturated market. I thought it would be easy to share information between Epic...
Login or Create an Account to see details.
CMIO
ROI / Cost (care and feeding)
Before COVID-19, I would have said that Epic nickel-and-dimes us a great deal. However, they have...
Login or Create an Account to see details.
CFO
Functionality and Upgrades
EpicCare Inpatient EMR helps with our quality. The system has a lot of warnings to make sure that...
Login or Create an Account to see details.
CFO
Functionality and Upgrades
I have been disappointed with Epic's reporting. Reporting is one thing that was promised but was not...
Login or Create an Account to see details.
CFO
ROI / Cost (care and feeding)
EpicCare Inpatient EMR has turned out to be much more expensive than what we originally thought it...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are notified if there are any changes to the product or things that we would see from our IT...
Login or Create an Account to see details.
Manager
Technology
There haven't been any major technology changes recently. We have one ongoing issue with the product...
Login or Create an Account to see details.
Director
Other Observations & Comments
I would like to see some tools from Epic that integrate more with the portal and allow us to have...
Login or Create an Account to see details.
Nurse
ROI / Cost (care and feeding)
For the most part, I would say that Epic avoids charging us for every little thing. There are some...
Login or Create an Account to see details.
Nurse
Service and Support
Recently, we had a really bad experience with an upgrade. During upgrades, Epic provides people who...
Login or Create an Account to see details.
Nurse
Service and Support
For the most part, Epic's service is proactive. It really depends on who users are dealing with....
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
I am super impressed with how Epic is continually developing. They look out ahead to see what they...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
I think that Epic helps to drive tangible outcomes for customers when those outcomes match with the...
Login or Create an Account to see details.
Nurse
Relationship
Epic is not perfect, but I would say that they get really close. The main thing that makes a...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
I haven't been quite as close to Epic during the COVID-19 crisis. I get some updates from them, and...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
Epic avoids nickel-and-diming. They charge us enough up front that they cover their bases.
Login or Create an Account to see details.
VP/Other Executive
Service and Support
Epic is pretty good at supporting our integration and interoperability goals. They do a really great...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Epic offers so many ways of doing things that the system can get a little confusing for end users. I...
Login or Create an Account to see details.
Director
Implementation and Training
We had an open Webex call with Epic when we went live on our pump and EMR integration, even though...
Login or Create an Account to see details.
Director
Service and Support
We did an upgrade recently. With Epic, every application has an assigned technical services person....
Login or Create an Account to see details.
Director
Implementation and Training
To be certified in Epic's systems, we had to go to Epic for training. Epic's initial training is...
Login or Create an Account to see details.
Director
Functionality and Upgrades
EpicCare Inpatient EMR is a very complex system. New users in particular can get lost in everything....
Login or Create an Account to see details.
Director
Functionality and Upgrades
Besides Epic's quarterly releases, we also do monthly updates for any critical patches. During the...
Login or Create an Account to see details.
CMIO
Implementation and Training
We do the Epic training. If anything could make the product work better as promoted, it would be...
Login or Create an Account to see details.
CMIO
Technology
When it comes to interoperability, Epic’s code is so old. I think that Epic is the best EMR product...
Login or Create an Account to see details.
Director
Functionality and Upgrades
EpicCare Inpatient EMR has a nice interface and a lot of opportunities for customization. But I also...
Login or Create an Account to see details.
CMIO
Technology
Overall, Epic is doing a very good job. They are on the forefront of EMR technology, and from what I...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
Epic does deliver new technology, but it doesn't always meet our needs. Epic's process of updates...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
We can delay Epic's quarterly upgrades to some extent, but the more we delay, the more complicated...
Login or Create an Account to see details.
CMIO
Service and Support
Epic has done quite a bit to assist us with COVID-19, and they are trying to stay on top of it. But...
Login or Create an Account to see details.
CMIO
ROI / Cost (care and feeding)
Epic doesn't nickel-and-dime in the traditional sense. We are guaranteed to have everything we first...
Login or Create an Account to see details.
CMIO
Functionality and Upgrades
The usability challenges that we experience in EpicCare Inpatient EMR are a combination of us...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I really like EpicCare Inpatient EMR. I am relatively new to Epic, but I have been impressed with...
Login or Create an Account to see details.
Physician
Other Observations & Comments
The vendor's support needs to work more with the frontline staff rather than the leaders. Then the...
Login or Create an Account to see details.
Physician
Service and Support
The vendor is pretty good at being proactive. When we reach out to them, they help us. The product...
Login or Create an Account to see details.
CIO
Service and Support
The only issue that I get really loud complaints about is that some of the surgeons used to have a...
Login or Create an Account to see details.
CIO
Implementation and Training
Epic's implementations are painful because Epic is telling people to do things the whole time, and...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
We have some weird performance issues with Epic's system. For example, in one area, the screen goes...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
In terms of the application component, I would tell Epic that I really want them to get blood bank...
Login or Create an Account to see details.
Manager
Service and Support
Epic stepped up during COVID-19. They made information available and made sure that the correct...
Login or Create an Account to see details.
Manager
Interfacing and Integration
I like the ability to see all the applications we use in the Epic system connected to the EMR in...
Login or Create an Account to see details.
Director
Functionality and Upgrades
EpicCare Inpatient EMR does have room for improvement, but Epic is steadily working to improve it....
Login or Create an Account to see details.
Director
Sales and Contracting
Within the last year or so, Epic has been really pushy. They bug us to death in order to get us to...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
There is monthly maintenance for everything, but Epic is very up front about their charges. We know...
Login or Create an Account to see details.
Director
Implementation and Training
Epic does very well with their training. We have had a fair number of technical support people over...
Login or Create an Account to see details.
Director
Lessons Learned
If we had a standard workflow and our people followed that workflow, the system would work in the...
Advanced Filters
Featured Reports
Preferences
Related Blogs
Let’s Not Forget About Nurses: The Nurse EHR Experience
Pandemic Performance Part I – Vendors Stepping Up
US Hospital EMR Market Share 2020 Report
What We Learn from the Acute Care EMR Decision Insights Report
Who Is in Control of EHR Satisfaction?