EpicCare Inpatient EHR Commentary
Filtered view: All
Subject Expert
Coray Tate
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
With support, we usually call first, and then Epic creates a ticket. We can also create a ticket...
Login or Create an Account to see details.
Operations, Product
I would recommend the product, but I would tell someone to make sure they follow Epic's...
Login or Create an Account to see details.
Product, Value
This software has almost limitless capabilities, but focusing on site-specific customization causes...
Login or Create an Account to see details.
Value
The type of site I have really limits my use of Epic's product. The EHR is very expensive, and I...
Login or Create an Account to see details.
Relationship, Product
Epic promises all kinds of crazy stuff with every update. They do some things but not others. Some...
Login or Create an Account to see details.
Relationship
Epic’s customer support team is terrible. They take a long time. We submitted an issue several...
Login or Create an Account to see details.
Relationship, Product
Epic’s pace of development is right, and they have definitely gone in the right direction when it...
Login or Create an Account to see details.
Relationship
Epic does a really good job. I interact most directly with our Epic TS person, but the interactions...
Login or Create an Account to see details.
Relationship, Product
For the number of release notes and upgrades or enhancements that Epic has, Epic does a really good...
Login or Create an Account to see details.
Product
Epic’s Hello World works really well for sending things out of the product suite, for texting, and...
Login or Create an Account to see details.
Relationship
I want to express a huge appreciation to the employees at Epic. They are so patient and thoughtful...
Login or Create an Account to see details.
Relationship, Operations
On numerous occasions, Epic has done their immersion trips with us, and I love the trips where they...
Login or Create an Account to see details.
Product
Epic continues to provide quality software that supports a broad range of needs. The software is...
Login or Create an Account to see details.
Product
The product is so customizable that it makes it very easy for the analyst to create four different...
Login or Create an Account to see details.
Operations, Product
Epic does a really good job of doing usability testing and counting clicks. Their data is amazing at...
Login or Create an Account to see details.
Operations
The trainers around here have specific modules, and they train on how the software works. Then the...
Login or Create an Account to see details.
Loyalty, Product
We evaluate new products all the time, and there are certainly best-of-breed products that have very...
Login or Create an Account to see details.
Loyalty
I am hoping Epic is going to really deliver on some of their AI pieces that they are working on....
Login or Create an Account to see details.
Relationship, Product
Epic is usually a step ahead of us on integration stuff. They seem to be really proactive about...
Login or Create an Account to see details.
Relationship, Operations
On-site support is key in regard to what I would like to see with Epic’s training. And there is an...
Login or Create an Account to see details.
Product
Epic could have more integration with everything. I think with AI picking up, there is a better...
Login or Create an Account to see details.
Relationship, Product
The company has many solutions for issues, and that makes many problems easy to solve; however, some...
Login or Create an Account to see details.
Operations
As part of our implementation, we were told that certain things would work in a certain way, but...
Login or Create an Account to see details.
Operations
Epic did a terrible job with their onboarding. We were trained on an older version of the system...
Login or Create an Account to see details.
Culture, Product
Epic could have made their functionalities and workflows a little better. They promoted their system...
Login or Create an Account to see details.
Product
One of the issues that I have with Epic is with coder productivity. The product gives us good data...
Login or Create an Account to see details.
Relationship
Unlike other vendors, Epic will stick with us till the end of a conversation. There is not a time...
Login or Create an Account to see details.
Relationship, Product
I would recommend Epic because of their clinician satisfaction, data, touchpoints, interoperability,...
Login or Create an Account to see details.
Product
Some of Epic’s applications have different formatting when it comes to a presentation. I don't...
Login or Create an Account to see details.
Product
EpicCare Inpatient EHR has a lot of safety features that other systems don't have. I like my job...
Login or Create an Account to see details.
Product
I don't know whether anything could be better than EpicCare Inpatient EHR, but people can always...
Login or Create an Account to see details.
Product
The product’s Find a Doctor space is a gap. It doesn't seem to really fit well with the rest of...
Login or Create an Account to see details.
Value
99% of the time, Epic’s charges are not an issue. But there have been certain situations where it...
Login or Create an Account to see details.
Loyalty, Product
We started with the program a long time ago. We never had the Foundation System. Many of our...
Login or Create an Account to see details.
Relationship, Product
Epic has become very nimble. We historically have had optimization groups for our ED that were very...
Login or Create an Account to see details.
Product
We often say EpicCare Inpatient EHR is the Cadillac of EHRs. Epic is head and shoulders above their...
Login or Create an Account to see details.
Product, Value
Sometimes the delivery of new technology is a little slow, but EpicCare Inpatient EHR is a huge...
Login or Create an Account to see details.
Value
Epic charges us for things that we expected would be included in our EMR, like Beaker. Beaker is an...
Login or Create an Account to see details.
Product
There are little things that EpicCare Inpatient EHR doesn't do. My biggest complaint is that the...
Login or Create an Account to see details.
Product
The system has a lot of issues. We do a lot of upgrades to fix issues because there are sometimes...
Login or Create an Account to see details.
Product
EpicCare Inpatient EHR does 99% of what I want. The system is easy to understand, but it isn't...
Login or Create an Account to see details.
Product
One thing that I like better in another vendor's EHR is that if someone puts an order set on a...
Login or Create an Account to see details.
Relationship
The vendor's customer support people are always available to answer us, and we meet with our team...
Login or Create an Account to see details.
Loyalty
We aren't quite settled in terms of what we are doing with Epic. We try to please every person who...
Login or Create an Account to see details.
Loyalty, Operations, Product
We just did a major upgrade for the system, and things seem to be going a lot better. We were on a...
Login or Create an Account to see details.
Product
Some of our frustrations with Epic have to do with capturing charges and knowing which buttons have...
Login or Create an Account to see details.
Product
When I get frustrated with the system, it isn't because the system is awful. We have taken some...
Login or Create an Account to see details.
Product
My frustrations with the operations side of the system don't actually come from my day-to-day use of...
Login or Create an Account to see details.
Relationship
With Epic, we have our BFF, and then I still reach out to my salesperson if I have a question, such...
Login or Create an Account to see details.
Loyalty, Product
Epic's integrated solution has all the pieces. One of the things we are working on right now is...
Login or Create an Account to see details.
Loyalty, Product
Epic has a really good dashboard for physician productivity in terms of what they are doing, what...
Login or Create an Account to see details.
Product
EpicCare Inpatient EHR is strong. The ordering and documentation platforms are easy to use. Viewing...
Login or Create an Account to see details.
Loyalty, Product
One of the biggest suggestions for the system we have had over the years is to incorporate the...
Login or Create an Account to see details.
Relationship
I love Epic, and they do a fantastic job. They are constantly doing updates, but not everything is...
Login or Create an Account to see details.
Operations
Implementations and upgrades from Epic are different. For a full-on implementation, Epic’s people...
Login or Create an Account to see details.
Product
We have to translate what Epic says for our organization. For instance, Epic gives us a certain...
Login or Create an Account to see details.
Operations, Product
It doesn’t matter what EHR we are working with; every EHR is complex. But in EpicCare Inpatient EHR,...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are known places where Epic is not far along or has not focused. For example, if they improved...
Login or Create an Account to see details.
Relationship
Epic is proactively bringing new things to us, and they show us their road maps for their...
Login or Create an Account to see details.
Product
One of the challenges with Epic is that some users aren't using even stuff they have access to.
Login or Create an Account to see details.
Loyalty
We are deploying more modules with Epic than we did in the past. The one domain that we are looking...
Login or Create an Account to see details.
Operations
Epic keeps telling people that they need more rigorous implementations, but then the vendor just...
Login or Create an Account to see details.
Culture, Relationship
When Epic makes promises, they keep them. The vendor is pretty careful to not make a promise that...
Login or Create an Account to see details.
Value
Epic doesn't nickel-and-dime us. Their systems are expensive, but there are a lot of things that the...
Login or Create an Account to see details.
Product
The most difficult thing to manage within the product is its security. We also have some different...
Login or Create an Account to see details.
Loyalty, Product
I would definitely choose to buy Epic's EHR again. The Epic system is one of the largest EHRs in the...
Login or Create an Account to see details.
Relationship, Operations
We have contact with Epic all the time for training, so that is not an issue. We have a regular call...
Login or Create an Account to see details.
Product
Epic does a great job with interoperability. They are doing the best that they can do, but it is a...
Login or Create an Account to see details.
Operations, Product
I would rate the ease of use higher than a clinician on the floor would. The ease of use depends on...
Login or Create an Account to see details.
Loyalty
We always try to push the vendor to do better and customize the system to what we do. Epic is always...
Login or Create an Account to see details.
Product
EpicCare Inpatient EHR is the gold standard. It replaced a lot of previous software we had and...
Login or Create an Account to see details.
Product
We really like what the product is doing, but there is always room for more. There is great value in...
Login or Create an Account to see details.
Relationship
We have a support person that reaches out to us all the time. We live around that person.
Login or Create an Account to see details.
Product
The biggest negative is that the reporting can sometimes be challenging based on some of the...
Login or Create an Account to see details.
Culture, Operations, Product
Epic needs to make the upgrade paths easier without the need to recontract. Doing a contract...
Login or Create an Account to see details.
Operations, Product
Theoretically, the workflows didn't change with Hyperdrive, but if we were installing Epic's...
Login or Create an Account to see details.
Product
There are benefits to Hyperdrive beyond the speed. Hyperdrive looks updated. Epic can do a lot of...
Login or Create an Account to see details.
Loyalty
The decision to go with Hyperdrive was started with Epic. They hadn't had a major coding...
Login or Create an Account to see details.
Culture, Relationship
There are promises at a high level, and Epic keeps those. When we get into the lower level, like...
Login or Create an Account to see details.
Product
There are benefits to being on Epic's product; the system is fast and up-to-date. I don't know what...
Login or Create an Account to see details.
Relationship
Epic really listens to what people are asking for, and they don't roll out stuff before they are...
Login or Create an Account to see details.
Relationship, Operations
We installed some Epic products recently, and I don't feel like Epic knew us as the customer. But at...
Login or Create an Account to see details.
Operations
With training, not all of the resources I need are out there. We recently ran into an issue where we...
Login or Create an Account to see details.
Operations
Epic has a lot of materials, and Epic’s training wheels are great. They have training specialists...
Login or Create an Account to see details.
Product
There is so much customization we can do. If we do things as Epic has built them in their foundation...
Login or Create an Account to see details.
Relationship, Product
When the government passes new regulations and things, Epic is on top of those things, but it still...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
If we had the capacity to implement everything, Epic would meet our needs. They have some really...
Login or Create an Account to see details.
Relationship
We get a lot of Epic’s reactive care concern emails for situations like when somebody finds...
Login or Create an Account to see details.
Relationship
If I don't get an answer on something or if somebody needs to dig in, things will usually get...
Login or Create an Account to see details.
Loyalty, Value
Epic is expensive, but we use their product, and we are looking at more applications and things like...
Login or Create an Account to see details.
Relationship
Under the Optum partnership, Epic has some great ideas about efficiencies and leveraging additional...
Login or Create an Account to see details.
Product
Epic is really good at weaving filters really tightly early on. Users want clean claims to go out to...
Login or Create an Account to see details.
Relationship, Operations
Our setting is complex, so the first person who we call at Epic can't always help us. However, the...
Login or Create an Account to see details.
Operations
Other vendors' implementations are supported by a partner organization that might help with that...
Login or Create an Account to see details.
Product
On the acute side of things, there is so much variability that we feel like we have to peck around....
Login or Create an Account to see details.
Operations
We had training sessions, but they were provided by the vendor and not something we had superusers...
Login or Create an Account to see details.
Loyalty, Product
With Epic, some interfaces are better and some are not. However, we don’t yet have all the...
Login or Create an Account to see details.
Product
There are some things that Epic puts out there that I don't think are very contemporary. For...
Login or Create an Account to see details.
Value
Things are definitely more cost driven now with Epic. In the beginning, Epic was just trying to get...
Login or Create an Account to see details.
Product
We have a bunch of templates and different things that go out on the inpatient side, and I feel like...
Login or Create an Account to see details.
Operations, Product
For our patients, the product still seems very confusing when it comes to the MyChart piece and what...
Login or Create an Account to see details.
Product
There are a lot of pop-ups, and that can get overwhelming when we have track boards, record...
Login or Create an Account to see details.
Product, Value
There is a lot of good data within the system. The issue is equipping us as organizations to harness...
Login or Create an Account to see details.
Value
Epic avoids charging for every little thing because part of the process is purchasing support, so we...
Login or Create an Account to see details.
Product
There are a lot of things I like about EpicCare Inpatient EHR. We have a high rate of uptime. The...
Login or Create an Account to see details.
Product
I would like to see improvements with data extraction. Getting useful data can be challenging....
Login or Create an Account to see details.
Product
Some of the integration issues might not be the vendor's fault. They could have to do with the...
Login or Create an Account to see details.
Loyalty
We are really looking forward to getting a lot of capacity management tools in our next upgrade...
Login or Create an Account to see details.
Relationship
Epic has the Sherlock portal where clients can log questions and issues, and they have generally...
Login or Create an Account to see details.
Product
We are in a very high percentile of happiness with our integrations. Fewer than half of our users...
Login or Create an Account to see details.
Relationship, Operations, Product
Part of the problem with Epic is that we have to have the right analyst to build and understand the...
Login or Create an Account to see details.
Operations
When we first went on the system, we requested all these different things, but Epic responded that...
Login or Create an Account to see details.
Value
With Epic, we don't charge unless we go onto a new module. Epic costs lots and lots of money, and it...
Login or Create an Account to see details.
Relationship
Epic is very good at supporting us when we have some issues, but we don't interact with the...
Login or Create an Account to see details.
Product
Within EpicCare Inpatient EHR, we can create documentation for providers and nurses according to our...
Login or Create an Account to see details.
Product
One of the hindrances in every system that always occurs when they start rolling a product out is...
Login or Create an Account to see details.
Product
A lot of medical software is awful, and Epic's product isn't. It is pretty straightforward to use...
Login or Create an Account to see details.
Relationship, Operations
We are doing a transition with Epic, and we have struggled a lot because of their inability to...
Login or Create an Account to see details.
Value
Epic does have project management charges and start-up charges, but I have not heard the final cost...
Login or Create an Account to see details.
Product
EpicCare Inpatient EHR's biggest strengths are data collection, data management, and analysis. When...
Login or Create an Account to see details.
Relationship, Operations
One of the most difficult things to build electronically is care plan documentation, and Epic has...
Login or Create an Account to see details.
Relationship
Epic seems to consistently hire very smart people in their technical support role, and Epic is very...
Login or Create an Account to see details.
Operations, Product
There are a lot of ways for us to get a particular answer or find a particular thing in the system....
Login or Create an Account to see details.
Relationship
Epic is very proactive and forward thinking.
Login or Create an Account to see details.
Operations, Product
Inpatient areas tend to be complex environments in general, and there were issues when we tried to...
Login or Create an Account to see details.
Product
The ordering workflows in EpicCare Inpatient EHR are very solid, including the ability to build...
Login or Create an Account to see details.
Operations
Epic does a good job of training users on the system, especially on the inpatient side. However,...
Login or Create an Account to see details.
Product
For case management in particular, I like being able to do Secure Chat in EpicCare Inpatient EHR....
Login or Create an Account to see details.
Product
Many of our physicians are getting Secure Chat fatigue because they get so many messages daily in...
Login or Create an Account to see details.
Relationship
Our Epic analyst doesn’t know enough about the whole case management piece. So the response to a lot...
Login or Create an Account to see details.
Product
There are still some things that I would like to see in Epic's system, such as clinical care...
Login or Create an Account to see details.
Operations, Product
Trying to find information in the product can sometimes be difficult. We have to really go digging,...
Login or Create an Account to see details.
Operations
There is no training for our areas from the vendor. We have to create the training ourselves.
Login or Create an Account to see details.
Product
For our purposes, the system works, and we can review all parts of the record, including the...
Login or Create an Account to see details.
Relationship, Product
Epic will make adjustments to the system, and they are constantly trying to upgrade the system and...
Login or Create an Account to see details.
Product
I like having everything available in one area in the system. We don't have to go through multiple...
Login or Create an Account to see details.
Loyalty, Relationship
Several years ago, we decided to invest in Epic, and we will continue to partner with Epic to meet...
Login or Create an Account to see details.
Operations, Product
The day-to-day workflow piece is really accessible for staff. However, the reporting and analytics...
Login or Create an Account to see details.
Product
My overall satisfaction with EpicCare Inpatient EHR is good. However, when we went live with it, I...
Login or Create an Account to see details.
Operations, Product
The core product of EpicCare Inpatient EHR still works very well and has good functionality. With...
Login or Create an Account to see details.
Relationship, Operations, Product
We get Epic updates and see new things, but it just seems like the new things are frequent. There is...
Login or Create an Account to see details.
Product
The comprehensive clinical functionality eliminates interoperability problems of best-of-breed EHR components....
Login or Create an Account to see details.
Relationship, Operations, Product
There are a lot of options with the product, and there are a lot more self-services than there used...
Login or Create an Account to see details.
Relationship
Epic is very proactive, and they keep up with regulatory requirements. They plan to make those part...
Login or Create an Account to see details.
Relationship
For the vast majority of our people, Epic has been a great partner. They don't keep their promises...
Login or Create an Account to see details.
Value
Epic provides a lot of services for what we pay, and others would nickel-and-dime me to death. Epic...
Login or Create an Account to see details.
Culture
We know what we are getting with the product, and it does what the vendor says it will. We may not...
Login or Create an Account to see details.
Culture, Value
Epic doesn’t avoid charging for every little thing. We have licensing fees that it takes a PhD to...
Login or Create an Account to see details.
Operations, Product
Everybody can customize so much and make their own messes. There are probably six different ways to...
Login or Create an Account to see details.
Loyalty, Product
The integrated nature of Epic's system is a strength. It is also an opportunity because there are so...
Login or Create an Account to see details.
Loyalty, Product
Epic seems to be embracing things faster. They are getting some of the additional functionality we...
Login or Create an Account to see details.
Value
We're a little sad that Epic want's to charge us for some coding that is necessary for us to meet...
Login or Create an Account to see details.
Relationship
Epic's support team is really responsive. We also don’t have a problem with executive involvement...
Login or Create an Account to see details.
Loyalty, Relationship, Product, Value
I would recommend the product. If I had been asked that many years ago, I would have given a...
Login or Create an Account to see details.
Product
The Epic EHR is far from perfect. There is still tons of clunkiness in it from a clinician's point...
Login or Create an Account to see details.
Relationship
We can get Epic on the phone easily for support, and we can investigate to figure out why problems...
Login or Create an Account to see details.
Loyalty, Operations
The Hyperdrive feature will be fantastic in the future, and I do think EpicCare Inpatient EHR is...
Login or Create an Account to see details.
Value
I don’t know whether we have received our money's worth from Epic. There is no better software than...
Login or Create an Account to see details.
Operations
Several things went wrong with EpicCare Inpatient EHR, and those things were very disappointing and...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic messed some things up with our integration; we have had continued problems because Hyperdrive...
Login or Create an Account to see details.
Relationship, Product
Epic has good ideas, and I don't think anyone has better software out there for what we do, but Epic...
Login or Create an Account to see details.
Relationship
Epic doesn't promise something they can't deliver. It may be in development for who knows how long,...
Login or Create an Account to see details.
Relationship
Epic has such a large percentage of the market that they are very arrogant, so when they are ready...
Login or Create an Account to see details.
Operations
The initial training for the product was great. Ongoing training doesn't exist unless we pay for it....
Login or Create an Account to see details.
Culture, Relationship, Value
All the consultants or vendors that don't talk to each other try to create products that we can use,...
Login or Create an Account to see details.
Relationship
Epic’s support team is very responsive. I meet with them regularly. They get involved when there is...
Login or Create an Account to see details.
Value
Judy Faulkner has been great. She is super responsive. But I am starting to get nickel-and-dimed for...
Login or Create an Account to see details.
Value
Epic doesn’t charge for every little thing, but their system is very expensive.
Login or Create an Account to see details.
Relationship, Product
Epic is doing a very good job of both providing and having an accurate road map. The basic...
Login or Create an Account to see details.
Product
In general, everyone is pretty happy with Epic. We have had very few complaints. We have never seen...
Login or Create an Account to see details.
Operations
Epic has a recommended methodology for end-user training, so we have to take things in a package.
Login or Create an Account to see details.
Relationship, Product
We are highly satisfied with Epic’s product quality. They do a pretty good job with that. Epic is...
Login or Create an Account to see details.
Culture, Value
As a caveat, nobody is ever happy with what they spend on their EHR. But with regard to Epic, they...
Login or Create an Account to see details.
Product
EpicCare Inpatient EHR is hands down the standout in terms of solutions that are available today....
Login or Create an Account to see details.
Operations
Epic's training has to improve because their training has gone bad. The training is generic, and...
Login or Create an Account to see details.
Product, Value
EpicCare Inpatient EHR is phenomenal and transformational. It is expensive, but I tell people to buy...
Login or Create an Account to see details.
Relationship
We can't live without Epic. They go above and beyond and always keep their promises.
Login or Create an Account to see details.
Operations, Product
Epic will not let us touch the software until we are certified in it, and that is smart. As a...
Login or Create an Account to see details.
Operations, Product
We had a great experience rolling out Epic's system and working with their teams. For the most part,...
Login or Create an Account to see details.
Relationship
Epic's support is quite variable by application.
Login or Create an Account to see details.
Relationship, Operations
Epic does a good job of putting out continual updates to make the system better, and they...
Login or Create an Account to see details.
Loyalty, Product
There are some pieces of the system that don't seem to work very well yet, so we are using outside...
Login or Create an Account to see details.
Operations, Product
EpicCare Inpatient EHR is easy to use, but it can sometimes be confusing to know where to go to get...
Login or Create an Account to see details.
Product
The system's integration with all of the different pieces of the healthcare world is nice, from...
Login or Create an Account to see details.
Relationship
With Epic, we know who to escalate to. We very rarely have to escalate things, but the vendor is...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The product is solid. Epic is working very hard to help automate even more tasks, leveraging things...
Login or Create an Account to see details.
Relationship
Epic is always a good partner in terms of telling us what is coming and what we should be doing. The...
Login or Create an Account to see details.
Relationship, Operations
Epic thinks they know all; they try to tell us how to do things they don't necessarily have...
Login or Create an Account to see details.
Value
I feel like our experience is getting more like there are little extra costs for things, and those...
Login or Create an Account to see details.
Loyalty, Product
Epic has some cool development stuff coming that we are excited about. We did a lot of work recently...
Login or Create an Account to see details.
Loyalty, Product
I wish we had some of the stuff that is coming and that we are excited about right now, such as the...
Login or Create an Account to see details.
Relationship
We have shared feedback with Epic, and they are responding. I am sure they have heard the same...
Login or Create an Account to see details.
Relationship
We have a pretty big department that acts as liaisons for Epic. All the liaisons are assigned to...
Login or Create an Account to see details.
Product
For EpicCare Inpatient EMR, I try to learn the Slicer Dicer piece. It may be my naïveté or my lack...
Login or Create an Account to see details.
Relationship
Epic has been very engaged and responsive, and they have really provided nice collaboration and...
Login or Create an Account to see details.
Relationship, Operations
Moving to Epic has been a difficult transition for some. Epic is so big, and there are so many...
Login or Create an Account to see details.
Relationship
Epic pays attention to us and does not want us to be unhappy. Their upgrades are pretty smooth, and...
Login or Create an Account to see details.
Value
EpicCare Inpatient EHR is expensive, but it is worth the cost.
Login or Create an Account to see details.
Product, Value
Epic's EHR is very expensive. The system is built more for an inpatient hospital in a large, brick...
Login or Create an Account to see details.
Relationship, Product
Epic is a monopoly. In the EMR space, they just never move the needle on usability. I want them to...
Login or Create an Account to see details.
Loyalty, Relationship
As Epic is growing and becoming the most popular vendor in the industry, I think Epic is losing...
Login or Create an Account to see details.
Operations
I was very satisfied with Epic’s training. Epic does a really good job with that.
Login or Create an Account to see details.
Relationship
Epic is always available. They have multiple ways of contacting them and getting support. We can do...
Login or Create an Account to see details.
Relationship
Epic is really good at being proactive. They send out bulletins before we even know we have an issue....
Login or Create an Account to see details.
Product
I think Epic has done well with integrating all of their systems together. One patient, one chart is...
Login or Create an Account to see details.
Relationship
In general, our relationship with Epic is good and very positive. Epic communicates with us well....
Login or Create an Account to see details.
Relationship
The people we meet with from Epic are generally pretty supportive, but the way Epic takes and...
Login or Create an Account to see details.
Operations, Product
For this project specifically, the staff members that Epic assigned to us were a little subpar....
Login or Create an Account to see details.
Relationship, Product
Our users seem to be very happy with the tools that Epic has and with the flexibility to customize...
Login or Create an Account to see details.
Relationship
Epic did a great job in pivoting quickly to respond to what healthcare systems needed for COVID-19...
Login or Create an Account to see details.
Loyalty, Relationship
I don't love that there is just one giant in the industry and that everyone else is a distant...
Login or Create an Account to see details.
Operations, Product
It would be nice to see some more documentation that we could share with our users to explain things...
Login or Create an Account to see details.
Operations, Product
Epic makes so many upgrades that it is challenging for our staff to keep up. It is also hard to keep...
Login or Create an Account to see details.
Relationship
Sometimes Epic is slow to respond to people, and I think that they advertise themselves to be a...
Login or Create an Account to see details.
Product
There are so many different ways to do something in the EHR. We would think that would be a positive...
Login or Create an Account to see details.
Product
I like that there are several modules within Epic's EHR and that it is one solution for everything...
Login or Create an Account to see details.
Relationship
Our BFF, who is somewhat new to the BFF role, occasionally has to check on things. They are...
Login or Create an Account to see details.
Relationship
I wouldn't hesitate to recommend Epic; they are very receptive to feedback. We worked with them to...
Login or Create an Account to see details.
Value
Every time we turn around, there's a new fee increase, and the price seems to go up. Epic...
Login or Create an Account to see details.
Operations
Epic does a tremendous job with their implementations and upgrades. The training materials Epic...
Login or Create an Account to see details.
Loyalty, Product
Compared to their peers, Epic seems far ahead. They are pushing the leading edge, if not the...
Login or Create an Account to see details.
Product, Value
The complaints we receive about the system are nearly nonexistent. The ones we do receive are more...
Login or Create an Account to see details.
Culture, Value
Epic seems to be doing more nickel-and-diming than they have in the past. They keep changing some of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Integration has been more challenging with Epic. Epic is far behind in the API game. The healthcare...
Login or Create an Account to see details.
Operations
Training is one of Epic’s strengths. They do a good job with that.
Login or Create an Account to see details.
Relationship
Epic is good at acknowledging what will and won’t work.
Login or Create an Account to see details.
Loyalty, Loyalty, Product, Product
I have a lot of confidence in Epic regarding Hyperdrive, but I’m nervous too. I would probably be...
Login or Create an Account to see details.
Relationship, Relationship
Things with Epic have gone great. We have a BFF, and we meet on a regular basis with them to hear...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
Things with the EHR are great, and the software continues to evolve in a good way. Epic has great...
Login or Create an Account to see details.
Culture, Culture, Relationship, Relationship
My biggest issue with Epic is that we don't have representation at UGM or XGM and that would be...
Login or Create an Account to see details.
Operations, Operations
We had issues with one of our go-lives, and part of the problem was Epic not saying that we weren’t...
Login or Create an Account to see details.
Relationship
Epic does keep their promises. They are continuing to develop their CDI functionality, and they are...
Login or Create an Account to see details.
Value
Epic thus far has not charged us anything extra for any of the upgrades or added functionality they...
Login or Create an Account to see details.
Product
Epic's system is very user friendly; it is very logical and easy to manage if we want to make...
Login or Create an Account to see details.
Relationship, Product
Epic could dedicate more resources to continuing to develop their CDI features. They could also...
Login or Create an Account to see details.
Product, Value
The burden that is now placed on clinicians increases their workload demands. We are required to...
Login or Create an Account to see details.
Relationship, Product
With EpicCare Inpatient EHR, it is easy to follow the flow of information. I have used a variety of...
Login or Create an Account to see details.
Product
There are now a lot of laws in place that make EpicCare Inpatient EHR integrate with other EMRs, and...
Login or Create an Account to see details.
Relationship
Epic supports us very well. They communicate well. We can tell their consultants are very happy in...
Login or Create an Account to see details.
Product
There is a lot of fluff documentation that chews up a lot of clinician time. There are too many...
Login or Create an Account to see details.
Product
I have used other EMRs that I favor a little more than EpicCare Inpatient EMR. My one big issue with...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
The system has new review processes and capabilities, so some of the features that were so...
Login or Create an Account to see details.
Product
The EMR is a really good product. Its whole strength is it is one continuous record. The way the...
Login or Create an Account to see details.
Value
The system definitely has value for the money we pay; we pay a ton more for Epic's products than for...
Login or Create an Account to see details.
Loyalty, Value
As Epic grows in their ability to do virtual things, I think that they will eventually phase out a...
Login or Create an Account to see details.
Operations
Epic's training is really top notch as long as people realize that their training is based on the...
Login or Create an Account to see details.
Relationship, Product
Epic is great with interoperability. They have continued to expand their systems' interoperability...
Login or Create an Account to see details.
Relationship, Operations, Product
The product is very easy to use. Sometimes folks struggle with some of its changes. Epic has almost...
Login or Create an Account to see details.
Relationship
Epic is very proactive. They are constantly asking us whether we have considered different things.
Login or Create an Account to see details.
Relationship, Product
Epic has reporting tools available to us to move outcomes forward. We always get good things from those....
Login or Create an Account to see details.
Relationship, Product
I gain a greater appreciation for the functionality and how integrated and seamless EpicCare...
Login or Create an Account to see details.
Product
There are some specific things that Epic could improve related to some of our coding workflows....
Login or Create an Account to see details.
Relationship, Product
There has been reasonable improvement in the past few years in the user experience. Epic typically...
Login or Create an Account to see details.
Culture, Relationship
As far as building Medicare and Medicaid contracts goes, Epic is pretty good about releasing stuff...
Login or Create an Account to see details.
Product
Things are pretty seamless as far as upgrades go. The functionality hasn't changed a lot in the...
Login or Create an Account to see details.
Product, Value
We have been able to improve our overall reimbursement. We are doing up-front contractual things now...
Login or Create an Account to see details.
Operations, Product, Value
I love Epic. Epic offers a lot of reports and such. Epic's system is much easier than Cerner's...
Login or Create an Account to see details.
Loyalty, Product
Things with EpicCare Inpatient EMR have been fine. When we change products, we always think we are...
Login or Create an Account to see details.
Culture, Relationship, Product
I feel like we were promised some things that didn't actually come to fruition with EpicCare...
Login or Create an Account to see details.
Relationship, Product
We go through frequent updates with Epic. They are always innovating, and we can always make...
Login or Create an Account to see details.
Product
Compared to EpicCare Ambulatory EMR, things are even more consistent among departments using...
Login or Create an Account to see details.
Product
Epic could develop their signal data a little better for EpicCare Inpatient EMR. Signal data...
Login or Create an Account to see details.
Operations
Epic doesn't keep all of their promises. With every upgrade, there are release notes that are given...
Login or Create an Account to see details.
Product
We recently upgraded to Epic's Hyperdrive browser version. There are certain administrative...
Login or Create an Account to see details.
Operations, Product
For the most part, EpicCare Inpatient EMR is quite intuitive in terms of how to navigate screens....
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is working really hard to improve the system's usability and decrease extraneous administrative...
Login or Create an Account to see details.
Relationship
Our tech support team from Epic is consistent. Epic has only changed a few of our inpatient...
Login or Create an Account to see details.
Relationship, Product
We are still trying to get our nursing informatics program going, and we are stuck on some of the...
Login or Create an Account to see details.
Operations
Epic does a great job at training and reeducating those of us who have certifications in the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic's functionality is the cream of the crop. Epic is better than anybody else that I have seen....
Login or Create an Account to see details.
Value
We don’t get any surprise costs from Epic. We may not like the number, but we don't get many surprises....
Login or Create an Account to see details.
Operations
Epic’s implementation services are very prescriptive, but that is nothing new. Epic has been that...
Login or Create an Account to see details.
Relationship, Product
There are always things we would like Epic to do better, but EpicCare Inpatient EMR is probably one...
Login or Create an Account to see details.
Value
EpicCare Inpatient EMR is more expensive than some products, but I think that the most expensive...
Login or Create an Account to see details.
Loyalty
I think we will end up more highly satisfied next year because there are some things that I can...
Login or Create an Account to see details.
Product
Any sort of interoperability has work to it. Sometimes it is presented as easy and then the true...
Login or Create an Account to see details.
Operations
Epic could do more to deliver standardized training content that is really ready instead of relying...
Login or Create an Account to see details.
Relationship
We have had great experiences with Epic’s tech support team as well as their account managers. They...
Login or Create an Account to see details.
Product
EpicCare Inpatient EMR is a great application that allows users to follow the correct, recommended...
Login or Create an Account to see details.
Relationship
Epic has a very strong support team; the team is easily accessible and very quick to respond. We...
Login or Create an Account to see details.
Operations, Product
Epic issues release notes with each upgrade or major change that is made to the system, and the...
Login or Create an Account to see details.
Operations, Product
The greatest feature that I see in Epic's EMR compared to some of the other EMRs that I have...
Login or Create an Account to see details.
Culture, Value
Epic offers packages, which include a lot of things, and our facility decides what to keep and what...
Login or Create an Account to see details.
Product
Epic’s orders are difficult to review, so if we are trying to see the existing and active orders, it...
Login or Create an Account to see details.
Loyalty, Product
One of the things we are working on is Slicer Dicer, which is the self-service reporting feature. We...
Login or Create an Account to see details.
Relationship, Product
We continue to struggle with lines, drains, and airways (LDA) and primarily wounds. When patients...
Login or Create an Account to see details.
Product
There is so much around the metrics for pressure injuries and all of these requirements we want to...
Login or Create an Account to see details.
Product
We have been struggling with patients that have central lines. Typically, they go home with some...
Login or Create an Account to see details.
Relationship
Epic has had substantial turnover in their technical support team, and their skill set is a little...
Login or Create an Account to see details.
Product
I like the integration and that we are all using one system. That is huge. I also like the robust...
Login or Create an Account to see details.
Relationship, Product
Epic is pretty responsive and attentive. What drives tangible outcomes for Epic are the...
Login or Create an Account to see details.
Loyalty, Product
I would like to see a little more of a cleaner screen or a more organized page. The patient portal...
Login or Create an Account to see details.
Relationship, Product
Epic has built an avatar. One thing I don't care for concerning Epic is that when they change a...
Login or Create an Account to see details.
Product, Value
EpicCare Inpatient EMR is phenomenal. It is a great product. It is on the leading edge in the...
Login or Create an Account to see details.
Relationship
The one knock on Epic that we hear a lot in the industry is that the experience level of some of...
Login or Create an Account to see details.
Relationship, Product
Epic excels in their delivery of upgrades or enhancements on a frequent basis, so we are not waiting...
Login or Create an Account to see details.
Relationship
Epic hosts our platform. They are good when we call their operations center while experiencing...
Login or Create an Account to see details.
Relationship, Product, Value
Epic has a very good sense of the industry concerning where it is going and how it is evolving, and...
Login or Create an Account to see details.
Product
We have an enterprise EHR. We could probably do a little better by supporting individual office...
Login or Create an Account to see details.
Loyalty, Relationship
We have our own internal IT team that is fairly new to EpicCare Inpatient EMR, so we need to defer a...
Login or Create an Account to see details.
Operations
Some of Epic’s training involves a lot more diffusion through emails and training modules. We think...
Login or Create an Account to see details.
Relationship
Epic's niche is honesty. They will tell us whether their product isn't mature or whether something...
Login or Create an Account to see details.
Culture, Value
Epic avoids charging users once they are in maintenance mode. That is good. When we are doing an...
Login or Create an Account to see details.
Product
Epic's systems are pretty dang interoperable.
Login or Create an Account to see details.
Product
We can leverage the system's functionality for our care plan. There are so many care plans and...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic is very proactive in new spaces. They are already doing alpha tests with ChatGPT in certain...
Login or Create an Account to see details.
Culture, Value
I don't get charged for every ticket that I send to Epic.
Login or Create an Account to see details.
Relationship, Operations
The support that we get from Epic is more at the hospital level from our own department. During our...
Login or Create an Account to see details.
Relationship, Operations
We get new tools from Epic, but their educational efforts may not be effective. It isn't clear to me...
Login or Create an Account to see details.
Operations
Epic always tells us when the upgrade dates are going to be and what time and all that, and those...
Login or Create an Account to see details.
Relationship, Product
I have a team that I work with at Epic when we have to submit CMS data, and we are able to get that...
Login or Create an Account to see details.
Product
I know people complain about EpicCare Inpatient EMR when they are on the floor and trying to enter...
Login or Create an Account to see details.
Relationship, Product
Epic has everything that we need. Report builders are hard to come by, but once we get them and get...
Login or Create an Account to see details.
Relationship, Product
Anytime we have any issues in EpicCare Inpatient EMR, they seem to be resolved pretty quickly. We...
Login or Create an Account to see details.
Relationship, Operations
Upgrading to Hyperdrive is a major lift, but that has basically been a nonevent so far. EpicCare...
Login or Create an Account to see details.
Product
I like the optimization tools. Epic has SmartTools, which are mainly used for documentation but give...
Login or Create an Account to see details.
Relationship, Product
One of the things I need to be able to do under the heading of clinical decision support is display...
Login or Create an Account to see details.
Culture, Relationship, Value
Epic never comes back and asks for a new scope of work; they just do the work for us.
Login or Create an Account to see details.
Relationship
I wish every single organization were like Epic in how they function. Epic doesn’t just implement...
Login or Create an Account to see details.
Loyalty, Product
EpicCare Inpatient EMR has its positives and negatives, but every electronic health record does....
Login or Create an Account to see details.
Product
Where we see a change for our end users in Epic's system is that they have to think a bit more than...
Login or Create an Account to see details.
Product
Epic provides Nursing Efficiency Assessment Tool (NEAT) data, which shows us how our users are using...
Login or Create an Account to see details.
Product
EpicCare Inpatient EMR is highly configurable, so it allows us to really tailor the documentation...
Login or Create an Account to see details.
Product
When I think about the technology that I am looking for on the front end of the revenue cycle,...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is still the gold standard when it comes to a hospital EMR. When I talk to other organizations...
Login or Create an Account to see details.
Relationship
One thing that I really like about Epic is how much they involve clients and give clients the...
Login or Create an Account to see details.
Relationship, Operations
Epic has been pretty supportive overall. The upgrades are generally pretty good. Epic has been...
Login or Create an Account to see details.
Relationship, Product
We are trying to build some automation, and we have already made a couple of different attempts, but...
Login or Create an Account to see details.
Value
Epic is pretty expensive, so in terms of value, they score a little low.
Login or Create an Account to see details.
Product
We have a lot of Epic’s applications installed. Our systems are integrated, and we are good...
Login or Create an Account to see details.
Relationship
We have been impressed with Epic. Epic brings out their impressive higher-ups and some of their...
Login or Create an Account to see details.
Loyalty, Relationship
Epic is very good at working with us to develop their future road map and bringing developers...
Login or Create an Account to see details.
Relationship
Epic absolutely has some room for improvement with some small pieces of functionality and the tiny,...
Login or Create an Account to see details.
Value
EpicCare Inpatient EMR is expensive, but Epic provides a great level of what we are looking for....
Login or Create an Account to see details.
Operations
Epic does a really good job of putting training things together for us, and Epic has webinars that...
Login or Create an Account to see details.
Product
In terms of integration, Epic is hitting the mark of where patients are and is meeting their needs...
Login or Create an Account to see details.
Relationship, Product
It would be hard to convince me there is a better EMR out there. Epic has built out their system...
Login or Create an Account to see details.
Loyalty, Relationship
Epic is always letting us know what is coming and who we can talk to before things come out. For...
Login or Create an Account to see details.
Relationship, Product
The vendor puts things into the product when we ask. Epic also reaches out to us when they notice...
Login or Create an Account to see details.
Relationship
Sometimes we reach out to the vendor for things because those things are complex. The vendor may not...
Login or Create an Account to see details.
Culture, Loyalty
We did a lot of vendor demos when we were choosing between another vendor and Epic. The...
Login or Create an Account to see details.
Loyalty, Product
I would like to see Epic’s upgrades be structured a bit better. Typically, we have a set window for...
Login or Create an Account to see details.
Product, Value
I would tell a peer that EpicCare Inpatient EMR has met all of our expectations. The system has...
Login or Create an Account to see details.
Loyalty
Epic is really good at putting out future road maps with functionality that is coming out in the...
Login or Create an Account to see details.
Product
Epic often brings something to market to compete with a third party, and Epic's product isn't as...
Login or Create an Account to see details.
Product
I can't say one thing bad about Epic. They are a machine. My BFF is great. Things are magic. We...
Login or Create an Account to see details.
Relationship, Operations
My one complaint about Epic is the time it takes to staff projects. Epic, like many companies in the...
Login or Create an Account to see details.
Product
I like what Epic is doing with integration and how they have remodeled their App Orchard. A lot of...
Login or Create an Account to see details.
Loyalty, Value
If we had to buy an EMR again, we would choose Epic because they are the leaders in record...
Login or Create an Account to see details.
Culture, Relationship
I wish Epic would be better at recommending best practices and helping us make decisions.
Login or Create an Account to see details.
Relationship
We recently had an engagement with the highest level of Epic leadership. It was very effective. I...
Login or Create an Account to see details.
Product
The only thing is that speed is lacking. The system is slow. Epic is aware of that. We would also...
Login or Create an Account to see details.
Value
Epic is all about charging. Everything is calculated, and the charting is geared toward items and...
Login or Create an Account to see details.
Operations
The basic training is scanned, and every update is a sheet. The training needs to include how things...
Login or Create an Account to see details.
Product
EpicCare Inpatient EMR does a good job of integrating with equipment and other systems.
Login or Create an Account to see details.
Product
The system is complicated, and some of that is due to the way Epic handles things, like what happens...
Login or Create an Account to see details.
Relationship, Product
There are things Epic could do to improve things. But for the most part, we haven't really seen a...
Login or Create an Account to see details.
Relationship, Operations
Generally, upgrades in the current scheme are very good across the board, but there isn't a lot of...
Login or Create an Account to see details.
Product
There have been a lot of changes since we got Epic's system, and everything has been for the better....
Login or Create an Account to see details.
Loyalty, Product
The quality of the product has been somewhat challenged recently by Epic’s shift to Hyperdrive....
Login or Create an Account to see details.
Product
I want a lot of features from Epic, but what they provide is about as good as what anybody provides....
Login or Create an Account to see details.
Loyalty
Customers who are looking at replacing their current EMRs with EpicCare Inpatient EMR need to very...
Login or Create an Account to see details.
Operations, Product
EpicCare Inpatient EMR is pretty easy but not necessarily intuitive. We would love Epic to work on...
Login or Create an Account to see details.
Product
The product is easily the best EMR on the market and probably the best EMR that has ever existed....
Login or Create an Account to see details.
Culture, Product
We are extremely satisfied with the product. It works as promoted. Epic doesn't ever promise that...
Login or Create an Account to see details.
Culture, Value
Some of the things Epic charges for strike us as unusual, but the vendor doesn't nickel-and-dime us....
Login or Create an Account to see details.
Loyalty, Product
We are putting a lot of emphasis on adapting Epic's system to meet value-based care needs and a lot...
Login or Create an Account to see details.
Product
We have made EpicCare Inpatient EMR work to our advantage. The system’s ease of use is a strength....
Login or Create an Account to see details.
Product, Value
One area where we have seen some huge gains has to do with our Medicare secondary payer...
Login or Create an Account to see details.
Operations, Product
Our upgrades for EpicCare Inpatient EMR have been pretty seamless.
Login or Create an Account to see details.
Relationship, Operations, Product
Epic could really help organizations figure out how to reduce documentation burdens for nurses. We...
Login or Create an Account to see details.
Relationship, Operations
Epic is very thorough on their updates. They have Nova notes that are not always the greatest, but...
Login or Create an Account to see details.
Operations
Epic wants us to recertify when we need to, and the vendor has study guides for the recertification...
Login or Create an Account to see details.
Relationship
Epic is very big on our interoperability and is on top of meeting any deadlines that are required by...
Login or Create an Account to see details.
Relationship
Our leadership team has regular calls with Epic to go over any issues and talk about growth and...
Login or Create an Account to see details.
Loyalty, Product
Epic has a really strong vision, and the vendor's products are cutting edge on the market. Some of...
Login or Create an Account to see details.
Value
We wish that some of our other vendors had the same approach to collaboration and technical support...
Login or Create an Account to see details.
Loyalty, Product
We struggle with how to use problem lists well in the system and do medication reconciliation at...
Login or Create an Account to see details.
Relationship, Operations
Epic is as responsive, trustworthy, and open as any vendor I have worked with. The quality of Epic's...
Login or Create an Account to see details.
Product
EpicCare Inpatient EMR’s biggest strength and benefit is the ability to tie other sources of...
Login or Create an Account to see details.
Product
The system’s ability to push things out to the mobile app is not universally appreciated by all our...
Login or Create an Account to see details.
Operations
Our most recent Epic go-live was a complete train wreck, and the vendor definitely didn't keep their...
Login or Create an Account to see details.
Product
The system is very structured. There are fewer opportunities for configurations than with some other...
Login or Create an Account to see details.
Relationship
From a service perspective, Epic is looking to sell, and so their proactiveness is in relation to...
Login or Create an Account to see details.
Loyalty, Product
The one thing that is changing with Epic is they are starting to put some guardrails around us that...
Login or Create an Account to see details.
Culture, Value
I understand Epic needs to create the tools according to the different ways we can publish MyChart,...
Login or Create an Account to see details.
Loyalty, Relationship
The biggest positive is Epic's facilitation of bringing our teams together. The whole BFF concept is...
Login or Create an Account to see details.
Loyalty, Product
We have been big with the MyChart builder and the single MyChart administration. If we can get to a...
Login or Create an Account to see details.
Product
People complain about the system, and when they say Epic's system is not as easy to use as Amazon,...
Login or Create an Account to see details.
Product
Epic tells us what to do, what we are good at, and where we compare. I thought our barcode...
Login or Create an Account to see details.
Relationship, Product
One recommendation I would have for Epic is to be a bit more collaborative in the potential ways...
Login or Create an Account to see details.
Product
One difficult thing about the EpicCare Inpatient EMR is the flexibility for development and the...
Login or Create an Account to see details.
Loyalty, Product
One of the strengths of EpicCare Inpatient EMR is that it does a good job of capturing and...
Login or Create an Account to see details.
Product
EpicCare Inpatient EMR's biggest strength is its ability to have continuity of care. Epic has...
Login or Create an Account to see details.
Loyalty, Product
There is always an opportunity to ease the burden of nursing documentation. Practical nurses have a...
Login or Create an Account to see details.
Value
The system isn't cheap, and I am not totally comfortable with some of its mechanisms or the way the...
Login or Create an Account to see details.
Relationship, Product
EpicCare Inpatient EMR is good, but to really make it work, a good information resources team is...
Login or Create an Account to see details.
Operations
Epic should make their training more comprehensive. It is very fixed in terms of content, so there...
Login or Create an Account to see details.
Product
When we did an interoperability project to connect our smart pumps and EpicCare Inpatient EMR, we...
Login or Create an Account to see details.
Relationship, Product
Epic does a great job of providing service. The continuum of care is key, so the fact that Epic...
Login or Create an Account to see details.
Product
An improvement for EpicCare Inpatient EMR would be a simplification of the technology for nursing...
Login or Create an Account to see details.
Value
We have to pay Epic a big check up-front, but after that, we don't have to pay them a lot of little...
Login or Create an Account to see details.
Operations, Value
Epic does a great job recommending that we start with the foundational system and don't do a lot of...
Login or Create an Account to see details.
Loyalty, Product
We are now on one consolidated EHR. We had disparate systems before, and now we have all our patient...
Login or Create an Account to see details.
Operations
Epic should have recommended that the training team train people not only on the Epic product but...
Login or Create an Account to see details.
Product
It seems as if Epic is addressing interoperability by acquiring every single health system in the...
Login or Create an Account to see details.
Operations, Product
Simple and intuitive are not words I would ever use to describe Epic's system. We have a number of...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic will communicate sometimes what is changing in their system, but many things change that we...
Login or Create an Account to see details.
Product
Epic sits at the center of the universe. Their system accepts PDF files, but Epic doesn't really...
Login or Create an Account to see details.
Relationship, Product
I can still type in judy@Epic.com and talk to Judy Faulkner. That is pretty incredible.
Login or Create an Account to see details.
Product
Epic's infrastructure makes it impossible for the EHR to be what I envision an EHR ought to be. I...
Login or Create an Account to see details.
Product
I have never had Epic falsely represent themselves except for their promise about using voice...
Login or Create an Account to see details.
Product
The SmartSets we use to prescribe are very functional, and I like them, but they are still in a...
Login or Create an Account to see details.
Product
EpicCare Inpatient EMR’s biggest strength is that Epic has continued to add plug-and-play modules...
Login or Create an Account to see details.
Relationship, Product
The EMR is advantageous to us because Epic’s products are so dominant in the market, and...
Login or Create an Account to see details.
Loyalty, Product
I would like to see more productivity management for the EMR. Epic has a feature for another product...
Login or Create an Account to see details.
Relationship
Epic listens to their users when they are prioritizing the next things they want to do. It is...
Login or Create an Account to see details.
Product
The system's best feature is its integration with other Epic systems. Now that we use Epic's...
Login or Create an Account to see details.
Relationship
We constantly get feedback from Epic on what is happening at other organizations. Another...
Login or Create an Account to see details.
Culture, Operations
EpicCare Inpatient EMR has been the most difficult EMR build that I have been a part of. Epic sells...
Login or Create an Account to see details.
Relationship
The end product is fairly good, but the support we got as we were building was horrendous. Things...
Login or Create an Account to see details.
Operations
Some of our account managers are very knowledgeable about the application, but some were in training...
Login or Create an Account to see details.
Culture
Our providers are very disappointed with how the product works compared to how it was promoted to...
Login or Create an Account to see details.
Loyalty
There is a learning curve for the product, and things will improve as we go.
Login or Create an Account to see details.
Product
Epic has a start to their PDFs automatically having character recognition and automatically...
Login or Create an Account to see details.
Loyalty
The next generation of EMRs is going to make Epic need to be much more competitive.
Login or Create an Account to see details.
Product
If Epic could automate data entry in a much more context-specific way, that would be hugely helpful...
Login or Create an Account to see details.
Relationship
We are able to get ahold of Epic at whatever level we want very quickly.
Login or Create an Account to see details.
Product
If there were shareable data about productivity or if our productivity with the EHR compared to...
Login or Create an Account to see details.
Relationship, Product
From a promise standpoint, Epic has been reliable. The upgrades have gone very well.
Login or Create an Account to see details.
Loyalty, Product
I would like to see better integration of outside information with the EMR. Epic is moving to FHIR...
Login or Create an Account to see details.
Product
We would like to be able to facilitate care in a more effective manner outside of the physical...
Login or Create an Account to see details.
Product
The one part I am impressed with is the interoperability aspect of things. The EMR is really...
Login or Create an Account to see details.
Product
It is clear when we use the program that the pieces were developed as a whole. We don't have an...
Login or Create an Account to see details.
Operations
Epic will schedule trainings to help us stay certified, and they use the same approach with each...
Login or Create an Account to see details.
Value
We never get our money's worth, but we have some major optimization for the product planned. I am...
Login or Create an Account to see details.
Value
Epic tries to avoid charging us extra, but there are some new charges coming our way that we are not...
Login or Create an Account to see details.
Product
The inpatient product is harder to use than the outpatient product because there is not much interoperability....
Login or Create an Account to see details.
Loyalty, Product
There are a lot of enhancements from Epic on inpatient nursing workflows to reduce the time they...
Login or Create an Account to see details.
Relationship
I really like Epic's concerns about doing things right, in a socially responsible way, and with a...
Login or Create an Account to see details.
Relationship
I don't work with companies very often, but I work really closely with Epic’s team, and I find the...
Login or Create an Account to see details.
Relationship, Product
There are always bugs in every product, but I think it is important to note that when something...
Login or Create an Account to see details.
Relationship, Product
The detail in the vendor’s documentation and things is impressive to me.
Login or Create an Account to see details.
Product
Epic gives us too many ways to trip ourselves up because there are just too many options for things....
Login or Create an Account to see details.
Loyalty, Operations, Product
There have been significant improvements. A lot of our new physicians are becoming more used to the...
Login or Create an Account to see details.
Product, Value
The product is quite expensive, but it is one of the better systems out there. The system flows...
Login or Create an Account to see details.
Product
There are some opportunities with uploading EKGs, ultrasound images, and things like that to make...
Login or Create an Account to see details.
Loyalty, Product
We are starting to see the vendor deliver new technology, especially with how AI is evolving, and we...
Login or Create an Account to see details.
Relationship, Operations
Epic keeps their promises more than any other vendor. Epic is very good about rapid development for...
Login or Create an Account to see details.
Value
Our main support person with Epic has not charged us extra for any of the projects that they have...
Login or Create an Account to see details.
Product
The biggest thing that Epic gave us was an enterprise solution that provided more integrated care...
Login or Create an Account to see details.
Operations
Epic trained us on their overall product suite. The training was very generic and not specific to...
Login or Create an Account to see details.
Relationship
Epic has struggled with the quality of their support team. The vendor has used third parties to help...
Login or Create an Account to see details.
Loyalty, Product
The product is Epic’s bread and butter. The updates are pretty substantial and typically meet our...
Login or Create an Account to see details.
Operations
Epic trains our trainers, and they have good training videos and tools.
Login or Create an Account to see details.
Relationship
We mostly use our internal people for Epic support. They are in constant contact with Epic and use a...
Login or Create an Account to see details.
Relationship
Epic’s executives have their hands tied all the time. Maybe that is because of the vendor's slow...
Login or Create an Account to see details.
Relationship, Product
Thanks to the product, the hospital functions well, and we can run reports and understand how we are...
Login or Create an Account to see details.
Relationship
Epic provides amazing support 24 hours a day. They have good, big things coming.
Login or Create an Account to see details.
Product, Value
EpicCare Inpatient EMR gives me the improved ability to document critical events like traumas and...
Login or Create an Account to see details.
Product
I recently took the Epic infection prevention badge to be able to do reporting. That is an extremely...
Login or Create an Account to see details.
Product
I like the brain portion of the product. It makes it a little easier to look at a patient overall....
Login or Create an Account to see details.
Relationship, Product
Every time we have talked with Epic about needing new functionality, they have brought something...
Login or Create an Account to see details.
Product, Value
EpicCare Inpatient EMR is better than paper. It has changed our practice. But for a minute, I felt...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
Epic's system is getting in our way, and we are having to do the work to get it back out of the way....
Login or Create an Account to see details.
Loyalty, Product
I like some of the mobile features, such as physicians and nurses being able to use mobile devices...
Login or Create an Account to see details.
Loyalty, Product
Some new artificial intelligence things could be implemented in the system to help with...
Login or Create an Account to see details.
Operations
When new things are implemented, Epic has good training documents that make it easy to understand...
Login or Create an Account to see details.
Product
I love the search functionality Epic utilizes. It is not perfect, but it is a huge tool that my...
Login or Create an Account to see details.
Product, Value
We have worked hard to make the product streamline our process of public health reporting to make it...
Login or Create an Account to see details.
​
Featured Reports
Preferences