EpicCare Inpatient EMR
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Epic has a really strong vision, and the vendor's products are cutting edge on the market. Some of...
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Value
We wish that some of our other vendors had the same approach to collaboration and technical support...
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Loyalty, Product
We struggle with how to use problem lists well in the system and do medication reconciliation at...
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Relationship, Operations
Epic is as responsive, trustworthy, and open as any vendor I have worked with. The quality of Epic's...
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Product
EpicCare Inpatient EMR’s biggest strength and benefit is the ability to tie other sources of...
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Product
The system’s ability to push things out to the mobile app is not universally appreciated by all our...
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Operations
Our most recent Epic go-live was a complete train wreck, and the vendor definitely didn't keep their...
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Product
The system is very structured. There are fewer opportunities for configurations than with some other...
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Relationship
From a service perspective, Epic is looking to sell, and so their proactiveness is in relation to...
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Loyalty, Product
The one thing that is changing with Epic is they are starting to put some guardrails around us that...
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Culture, Value
I understand Epic needs to create the tools according to the different ways we can publish MyChart,...
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Loyalty, Relationship
The biggest positive is Epic's facilitation of bringing our teams together. The whole BFF concept is...
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Loyalty, Product
We have been big with the MyChart builder and the single MyChart administration. If we can get to a...
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Product
People complain about the system, and when they say Epic's system is not as easy to use as Amazon,...
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Product
Epic tells us what to do, what we are good at, and where we compare. I thought our barcode...
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Relationship, Product
One recommendation I would have for Epic is to be a bit more collaborative in the potential ways...
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Product
One difficult thing about the EpicCare Inpatient EMR is the flexibility for development and the...
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Loyalty, Product
One of the strengths of EpicCare Inpatient EMR is that it does a good job of capturing and...
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Product
EpicCare Inpatient EMR's biggest strength is its ability to have continuity of care. Epic has...
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Loyalty, Product
There is always an opportunity to ease the burden of nursing documentation. Practical nurses have a...
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Value
The system isn't cheap, and I am not totally comfortable with some of its mechanisms or the way the...
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Relationship, Product
EpicCare Inpatient EMR is good, but to really make it work, a good information resources team is...
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Operations
Epic should make their training more comprehensive. It is very fixed in terms of content, so there...
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Product
When we did an interoperability project to connect our smart pumps and EpicCare Inpatient EMR, we...
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Relationship, Product
Epic does a great job of providing service. The continuum of care is key, so the fact that Epic...
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Product
An improvement for EpicCare Inpatient EMR would be a simplification of the technology for nursing...
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Value
We have to pay Epic a big check up-front, but after that, we don't have to pay them a lot of little...
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Operations, Value
Epic does a great job recommending that we start with the foundational system and don't do a lot of...
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Loyalty, Product
We are now on one consolidated EHR. We had disparate systems before, and now we have all our patient...
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Operations
Epic should have recommended that the training team train people not only on the Epic product but...
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Product
It seems as if Epic is addressing interoperability by acquiring every single health system in the...
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Operations, Product
Simple and intuitive are not words I would ever use to describe Epic's system. We have a number of...
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Relationship, Operations, Product
Epic will communicate sometimes what is changing in their system, but many things change that we...
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Product
Epic sits at the center of the universe. Their system accepts PDF files, but Epic doesn't really...
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Relationship, Product
I can still type in judy@Epic.com and talk to Judy Faulkner. That is pretty incredible.
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Product
Epic's infrastructure makes it impossible for the EHR to be what I envision an EHR ought to be. I...
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Product
I have never had Epic falsely represent themselves except for their promise about using voice...
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Product
The SmartSets we use to prescribe are very functional, and I like them, but they are still in a...
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Product
EpicCare Inpatient EMR’s biggest strength is that Epic has continued to add plug-and-play modules...
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Relationship, Product
The EMR is advantageous to us because Epic’s products are so dominant in the market, and...
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Loyalty, Product
I would like to see more productivity management for the EMR. Epic has a feature for another product...
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Relationship
Epic listens to their users when they are prioritizing the next things they want to do. It is...
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Product
The system's best feature is its integration with other Epic systems. Now that we use Epic's...
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Relationship
We constantly get feedback from Epic on what is happening at other organizations. Another...
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Culture, Operations
EpicCare Inpatient EMR has been the most difficult EMR build that I have been a part of. Epic sells...
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Relationship
The end product is fairly good, but the support we got as we were building was horrendous. Things...
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Operations
Some of our account managers are very knowledgeable about the application, but some were in training...
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Culture
Our providers are very disappointed with how the product works compared to how it was promoted to...
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Loyalty
There is a learning curve for the product, and things will improve as we go.
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Product
Epic has a start to their PDFs automatically having character recognition and automatically...
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Loyalty
The next generation of EMRs is going to make Epic need to be much more competitive.
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Product
If Epic could automate data entry in a much more context-specific way, that would be hugely helpful...
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Relationship
We are able to get ahold of Epic at whatever level we want very quickly.
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Product
If there were shareable data about productivity or if our productivity with the EHR compared to...
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Relationship, Product
From a promise standpoint, Epic has been reliable. The upgrades have gone very well.
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Loyalty, Product
I would like to see better integration of outside information with the EMR. Epic is moving to FHIR...
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Product
We would like to be able to facilitate care in a more effective manner outside of the physical...
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Product
The one part I am impressed with is the interoperability aspect of things. The EMR is really...
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Product
It is clear when we use the program that the pieces were developed as a whole. We don't have an...
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Operations
Epic will schedule trainings to help us stay certified, and they use the same approach with each...
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Value
We never get our money's worth, but we have some major optimization for the product planned. I am...
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Value
Epic tries to avoid charging us extra, but there are some new charges coming our way that we are not...
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Product
The inpatient product is harder to use than the outpatient product because there is not much interoperability....
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Loyalty, Product
There are a lot of enhancements from Epic on inpatient nursing workflows to reduce the time they...
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Relationship
I really like Epic's concerns about doing things right, in a socially responsible way, and with a...
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Relationship
I don't work with companies very often, but I work really closely with Epic’s team, and I find the...
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Relationship, Product
There are always bugs in every product, but I think it is important to note that when something...
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Relationship, Product
The detail in the vendor’s documentation and things is impressive to me.
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Product
Epic gives us too many ways to trip ourselves up because there are just too many options for things....
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Loyalty, Operations, Product
There have been significant improvements. A lot of our new physicians are becoming more used to the...
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Product, Value
The product is quite expensive, but it is one of the better systems out there. The system flows...
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Product
There are some opportunities with uploading EKGs, ultrasound images, and things like that to make...
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Loyalty, Product
We are starting to see the vendor deliver new technology, especially with how AI is evolving, and we...
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Relationship, Operations
Epic keeps their promises more than any other vendor. Epic is very good about rapid development for...
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Value
Our main support person with Epic has not charged us extra for any of the projects that they have...
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Product
The biggest thing that Epic gave us was an enterprise solution that provided more integrated care...
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Operations
Epic trained us on their overall product suite. The training was very generic and not specific to...
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Relationship
Epic has struggled with the quality of their support team. The vendor has used third parties to help...
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Loyalty, Product
The product is Epic’s bread and butter. The updates are pretty substantial and typically meet our...
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Operations
Epic trains our trainers, and they have good training videos and tools.
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Relationship
We mostly use our internal people for Epic support. They are in constant contact with Epic and use a...
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Relationship
Epic’s executives have their hands tied all the time. Maybe that is because of the vendor's slow...
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Relationship, Product
Thanks to the product, the hospital functions well, and we can run reports and understand how we are...
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Relationship
Epic provides amazing support 24 hours a day. They have good, big things coming.
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Product, Value
EpicCare Inpatient EMR gives me the improved ability to document critical events like traumas and...
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Product
I recently took the Epic infection prevention badge to be able to do reporting. That is an extremely...
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Product
I like the brain portion of the product. It makes it a little easier to look at a patient overall....
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Relationship, Product
Every time we have talked with Epic about needing new functionality, they have brought something...
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Product, Value
EpicCare Inpatient EMR is better than paper. It has changed our practice. But for a minute, I felt...
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Loyalty, Relationship, Operations, Product
Epic's system is getting in our way, and we are having to do the work to get it back out of the way....
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Loyalty, Product
I like some of the mobile features, such as physicians and nurses being able to use mobile devices...
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Loyalty, Product
Some new artificial intelligence things could be implemented in the system to help with...
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Operations
When new things are implemented, Epic has good training documents that make it easy to understand...
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Product
I love the search functionality Epic utilizes. It is not perfect, but it is a huge tool that my...
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Product, Value
We have worked hard to make the product streamline our process of public health reporting to make it...
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Culture, Product
EpicCare Inpatient EMR works as promoted, but every once in a while, we have a break or gap, and...
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Relationship
If Epic has a problem, they are very quick about letting us know. Also, anytime I have reached out,...
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Product
One thing that would improve EpicCare Inpatient EMR would be if we didn't have to just spend so much...
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Loyalty
I hope our satisfaction with EpicCare Inpatient EMR will increase in the future because we are going...
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Operations, Product
EpicCare Inpatient EMR could be more user friendly with building things. When I worked with Cerner's...
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Product
I think Epic is close to their final iteration. I don't always agree with some of the choices Epic...
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Product
EpicCare Inpatient EMR is supposed to be really user friendly and functional, but because it is...
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Operations
The implementation has been a challenge. It has been a long and painful few months. I don't know...
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Operations
We didn't know what we were doing when we implemented the system, but the vendor's people were nice...
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Loyalty, Relationship, Product
Epic has a vast road map of where they plan to go in the future, and the things on the road map are...
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Value
EpicCare Inpatient EMR is the Cadillac of EMRs. It has a lot of bells and whistles, but it comes...
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Product
The issue with EpicCare Inpatient EMR is that it takes a lot of clicks to do things. There is no...
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Relationship, Operations
EpicCare Inpatient EMR is just so complex that for implementations, we need to have a resource group...
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Product, Product
EpicCare Inpatient EMR is a good central repository for everything across our organization. The...
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Relationship, Relationship
We have a dedicated resource from Epic who is available to us and familiar with our system and our...
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Product, Product, Value, Value
EpicCare Inpatient EMR has the ability to drive outcomes for us. But organizationally, we don’t...
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Product, Product
We may not be leveraging everything we could with EpicCare Inpatient EMR, so any dissatisfaction...
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Relationship, Relationship, Operations, Operations, Product, Product
With the most recent upgrade we took from Epic, some changes weren't favorable. The vendor made some...
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Relationship, Relationship
Epic has been very good to work with. There are some general usability things that our end users...
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Loyalty, Loyalty
Looking at what Epic has on their road map for the MyChart patient portal, we see they are being...
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Relationship, Relationship, Value, Value
The biggest outcomes we have seen from Epic are the regulatory ones. The vendor helps make sure that...
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Relationship, Relationship, Product, Product
We are currently focused on providing more real-time information in an easy-to-digest and accessible...
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Relationship
We would like to see better communication from Epic. They send memos and things like that, but I...
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Operations, Product
I work with a lot of new physicians during orientation, and they like the product more than other solutions....
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Relationship
Epic could do a bit better with communication, but they are willing to fix things, so that is good.
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Operations
The vendor’s training piece could use some work. They should make sure that the right groups of...
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Product, Product
One of the things I really like about EpicCare Inpatient EMR is some of the reports we can pull out...
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Operations, Operations
Implementing Epic's system was a beast of a project. I would tell others to be prepared for the...
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Relationship, Relationship
Epic makes commitments to complete things, and they eventually get most things done, just not always...
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Value, Value
EpicCare Inpatient EMR is super expensive. Then if we want any alterations to the system or need any...
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Product, Product
My issue with EpicCare Inpatient EMR isn’t so much the functionality as it is the ease of the...
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Relationship, Relationship, Product, Product
The most important thing Epic could improve would be the ease of customers being able to get changes...
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Loyalty
Epic is getting out and replacing or providing functionality that will allow us to have one single...
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Loyalty
Epic's move to Hyperdrive will deliver a web experience to facilitate the delivery of our...
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Relationship
We know that if we put in a Sherlock ticket or email someone at Epic, we will get the support that...
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Loyalty
We are looking forward to Epic smoothing the workflows in the platform and giving us the ability to...
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Loyalty, Relationship, Product
There are some things that Epic is working on to try to make things cleaner for us from user,...
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Relationship, Product
We have had some stellar experiences with the cooperation between Epic and our automatic cabinet...
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Product
People are still struggling with the product and the number of clicks it has.
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Product, Value
Epic is on a great path toward interoperability. However, true interoperability that doesn't come...
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Product
Epic’s Care Everywhere solution is really helpful if patients get their care between different...
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Relationship, Value
Epic's promise that they haven't fulfilled yet is that some of the features that would get us cool...
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Loyalty, Relationship
Epic has helped us realize we don't want to be in the IT business. We want to be in the healthcare...
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Relationship
Epic is proactive, and they tell us about problems that we are going to have before we even know...
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Relationship
We don't go through a salesperson to talk to Epic. Our technical support person talks to Epic's...
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Value
EpicCare Inpatient EMR is very high quality, but it is very expensive. It is a much better EHR...
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Product
Epic's product has the opportunity to become even more effective on mobile devices. I would like to...
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Loyalty, Relationship
Part of our success with Epic is because our organization has very robust optimization teams that...
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Product
Our organization has a strong analytics department that uses a lot of the data from Epic, but...
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Product, Value
Overall, we are happy with Epic. Compared to everything else out there for our size of organization,...
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Relationship, Product
There are some very big pain points with Epic. One pain point is that Epic’s reporting is awful. We...
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Relationship
We have to put in IT tickets when there is a problem, and getting the tickets resolved seems to take...
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Relationship
The people we work with are great and very engaged; they know the issues or gaps that we currently...
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Product
The clinical user experience with EpicCare Inpatient EHR has definitely gotten better in recent...
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Product
Our EpicCare Inpatient EMR is super connected through some networks we are a part of, and we can see...
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Product, Value
I really like being able to access the system using Canto and Haiku, which are the phone and tablet...
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Relationship
I can't say enough good things about Epic. They do a phenomenal job of listening to our...
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Operations
We need to do a certain amount of training, and we can just walk up and do it. There is a bit of a...
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Product
Epic's system has so many different ways we can do our jobs that things become confusing at times,...
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Relationship
Epic is pretty honest about what to expect, and that is perfect. Epic’s representatives have been...
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Loyalty
At times, some of Epic’s products are a little behind on technology. However, the vendor is getting...
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Loyalty, Operations
I haven't had any issues yet with Epic’s implementation services. I hope that Epic will continue to...
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Product
Clinicians love the integration of EpicCare Inpatient EMR. They love to easily see the whole patient...
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Culture, Loyalty, Product
Epic could be faster at marketing options for new features. We keep hearing about new features that...
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Operations
Epic provides training materials, but we still have to customize those. The training has been our...
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Product
Epic's EMR works well with all other Epic products and not so well with third-party products. I...
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Relationship, Operations, Product
Over the last few years, I have seen that Epic's products are not tested well. The vendor often...
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Product
Generally, the EMR is difficult to navigate because a lot of information is packed onto the screen....
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Relationship
We always find Epic to be a willing partner in troubleshooting issues, especially when we are having...
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Relationship, Operations
Epic has a very distributed model where they empower their staff members who work with us, but those...
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Loyalty, Product
Epic has been working on their technology. They are eventually getting to a new platform because...
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Culture, Relationship
Epic offers a unique experience. They offer a true partnership. My experience with Epic is never...
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Relationship
Epic has been consistently excellent throughout my experience with them. They have demonstrated that...
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Loyalty, Product
An opportunity for improvement for Epic is that their code base is still in the final phases of...
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Culture, Relationship
Epic has some odd blind spots. Epic is an organization that knows that they know what they know....
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Operations, Product
Everybody knows EpicCare Inpatient EMR is a handful. Our users range from saying they love it and...
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Relationship
Epic’s support is terrific. I am regularly in contact with the vendor for proactive support. I have...
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Relationship
Epic’s offering is pretty all inclusive, and the vendor generally keeps their promises. It is not...
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Loyalty, Product
The product is not meeting our needs, and we don't actually expect it to. Epic doesn't do anything...
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Product
We are constantly getting new modules from Epic. We have slowly used more of them as we have grown...
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Relationship
Our contact at Epic is very involved with our team. They are very helpful and very timely. That...
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Product
When I think of interoperability with our EMR, my mind goes to our pumps. The system works well with...
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Product
Anything can be improved, and that sometimes requires feedback from the end users. The system is...
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Product
The system is easy to use; it is really intuitive. There are so many report capabilities that we can...
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Product
There are some things we want the system to do from the pharmacy's perspective. One of those things...
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Relationship, Operations, Product
Epic looks at upgrades in terms of fixing things that have been brought up. There are some things we...
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Relationship
Epic does a phenomenal job with their support. They assign us specific go-to people, and they are...
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Product
We can organize and present data in EpicCare Inpatient EMR very easily, and we can aggregate lots of...
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Relationship, Operations
Epic needs to spend more time understanding our current state and presenting to us the amount of...
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Operations, Product
The migration to Hyperdrive has been incredibly challenging and much more painful than our previous...
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Relationship, Operations
Once we brought to Epic’s attention how bad an upgrade was, they jumped on it and paused all other...
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Operations
Epic has a philosophy of not training workflows, and I don't support that philosophy.
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Loyalty, Product
Overall, the product's ease of use is really good. We are not quite to the point where we have...
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Relationship
Epic responds really quickly to changes in healthcare. They know what is going on in terms of...
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Relationship
If our CIO escalates something to Epic, they will respond really well. We have a technical...
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Operations, Product, Value
EpicCare Inpatient EMR is really the cream of the crop with EMRs. The challenge is that it takes a...
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Loyalty
I don't expect my overall satisfaction to go down. We may see it go up with Hyperdrive because it is...
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Product
A lot of the reports that we need out of Epic's system are not easy to get. We often have to get IT...
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Operations, Product
We would like to see more usability testing and more usability engineers inside of Epic's...
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Product
With EpicCare Inpatient EMR, it is hard to pull out individual things. There are times when we can...
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Operations
Epic is reasonably good at teaching people how to use their product, but they don't teach people how...
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Operations
Our clinical people tend to like Epic's system, but Epic set up their training sessions based on...
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Product
Epic's system has work queues upon work queues. People will find where something just showed up in a...
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Relationship
Epic is available when we need them to be, and they give good web support regardless of whether the...
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Product
Epic should continue to improve the data presentation in a way that sort of tells a patient's story....
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Culture, Relationship
Epic doesn't keep all promises. They do a fairly decent job, but they oversell what they are able to...
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Operations
When we went live, we had a great deal of turnover in the staff members that were running our...
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Operations
Epic assumes that we are going to be creating our training script. The foundational training does...
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Product
I haven't seen anything revolutionary or new from Epic. Epic has an app for phones. Some of Epic's...
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Product
I suppose in a market that is full of troubled products and unhelpful things, Epic's product is no...
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Product
Not everything in the product is completely integrated. Epic has something called Care Everywhere...
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Relationship, Operations, Product
Epic has a web page for support. The help options within the EMR are completely useless. The system...
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Product
We have seen some reasonable improvement with the EMR because we have implemented a lot of Epic's...
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Loyalty
We are looking for more integration between Epic organizations. A lot of us are partners, and it is...
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Operations
We have to do some of the training ourselves, but the vendor has lots of resources for us.
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Product
Every now and then, just because we have a lot of users on the system, there is some minor slowness....
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Product
There are a few things in the product that could be a little better. Some functionality is...
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Loyalty
We are moving to Hyperdrive, and we have had a higher volume of some patient safety events and some...
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Relationship
Epic’s support team has great a response. We can always get on-call people and technical support...
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Relationship
It is very easy to get ahold of our technical support people, and they are very good at involving...
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Operations, Product
We had a couple of issues with an upgrade, and the problems could have been prevented by the vendor...
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Operations, Product
The product could use more streamlined workflows and fewer clicks. Some of the workflows are...
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Value
The product is expensive but worth it. I would tell other customers to pay close attention to the...
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Product
The product is the best. It is the easiest thing to use, and I feel very comfortable supporting it...
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Product
I think Epic's product meets our needs and expectations for an EMR. It doesn't meet all of our...
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Operations
Epic added a Boost program, which has been helpful. Besides the new program, Epic's solution has...
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Loyalty
We are looking forward to integration with telesitting products and virtual nursing from Epic. With...
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Relationship
If there is a care alert or a safety escalation at an organization similar to ours, Epic is...
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Relationship
There are not a lot of executives at Epic, and we have an account executive who is not very...
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Product
We have seen some improvement in the product. For example, a few functionalities have improved....
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Product, Value
The Epic instance is unique to every organization, but every time we want to make a customization,...
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Product, Value
Usability remains low for Epic's solution, and most of Epic's new modules are quite underdeveloped...
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Relationship, Product
Epic needs to focus on usability, not on click flow. Newer releases need to be more mature.
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Relationship, Product
The biggest challenge that comes with Epic is that they are very closed. I don't know whether it is...
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Operations, Product
The last year has been challenging for Epic. Their upgrades have had a lot of misses, and their...
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Relationship
Epic responds well; they have never been poor responders. But for what we pay and how many engineers...
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Relationship
Epic certainly tries to keep their promises. When they can’t keep a promise, it is usually not their...
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Product
In general, EpicCare Inpatient EMR has been excellent. There are always going to be some little...
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Product
EpicCare Inpatient EMR is a complicated tool. Epic is trying very hard, but there are still a lot of...
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Loyalty, Relationship, Product
We have had some hiccups recently with EpicCare Inpatient EMR, but Epic is trying to make a major...
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Product
There is always room for improvement with some of the quality metrics and documentation of Epic’s...
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Relationship
No software is perfect, but Epic provides good support and is always willing to talk and listen to...
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Relationship, Product
Epic has a nice vision for their software. Some of the ambient listening technology for improving...
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Product
We like the way everything flows in the system. We like that when we open the chart, we can click on...
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Product
We are probably not using the software to its fullest capability, but it has enough for us to do our...
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Relationship
We get updates from the Epic team that are pushed out to all employees, so the vendor tries to keep...
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Relationship, Product
Every time we upgrade, we get what we want. We are still above the water. The system's upgrades work...
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