EpicCare Inpatient EMR Comments

 
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User Commentary

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Director

Functionality and Upgrades

EpicCare Inpatient EMR has a nice interface and a lot of opportunities for customization. But I also...

Sep 2020
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CMIO

Technology

Overall, Epic is doing a very good job. They are on the forefront of EMR technology, and from what I...

Sep 2020
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CMIO

Functionality and Upgrades

Epic does deliver new technology, but it doesn't always meet our needs. Epic's process of updates...

Sep 2020
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CMIO

Functionality and Upgrades

We can delay Epic's quarterly upgrades to some extent, but the more we delay, the more complicated...

Sep 2020
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CMIO

Service and Support

Epic has done quite a bit to assist us with COVID-19, and they are trying to stay on top of it. But...

Sep 2020
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CMIO

ROI / Cost (care and feeding)

Epic doesn't nickel-and-dime in the traditional sense. We are guaranteed to have everything we first...

Sep 2020
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CMIO

Functionality and Upgrades

The usability challenges that we experience in EpicCare Inpatient EMR are a combination of us...

Sep 2020
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Manager

Functionality and Upgrades

I really like EpicCare Inpatient EMR. I am relatively new to Epic, but I have been impressed with...

Sep 2020
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Physician

Other Observations & Comments

The vendor's support needs to work more with the frontline staff rather than the leaders. Then the...

Sep 2020
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Physician

Service and Support

The vendor is pretty good at being proactive. When we reach out to them, they help us. The product...

Sep 2020
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CIO

Service and Support

The only issue that I get really loud complaints about is that some of the surgeons used to have a...

Sep 2020
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CIO

Implementation and Training

Epic's implementations are painful because Epic is telling people to do things the whole time, and...

Sep 2020
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CIO

Functionality and Upgrades

We have some weird performance issues with Epic's system. For example, in one area, the screen goes...

Sep 2020
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CIO

Functionality and Upgrades

In terms of the application component, I would tell Epic that I really want them to get blood bank...

Sep 2020
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Manager

Service and Support

Epic stepped up during COVID-19. They made information available and made sure that the correct...

Aug 2020
 Helpful

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Manager

Interfacing and Integration

I like the ability to see all the applications we use in the Epic system connected to the EMR in...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

EpicCare Inpatient EMR does have room for improvement, but Epic is steadily working to improve it....

Aug 2020
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Director

Sales and Contracting

Within the last year or so, Epic has been really pushy. They bug us to death in order to get us to...

Aug 2020
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Director

ROI / Cost (care and feeding)

There is monthly maintenance for everything, but Epic is very up front about their charges. We know...

Aug 2020
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Director

Implementation and Training

Epic does very well with their training. We have had a fair number of technical support people over...

Aug 2020
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Director

Lessons Learned

If we had a standard workflow and our people followed that workflow, the system would work in the...

Aug 2020
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Manager

Relationship

The vendor doesn't nickel-and-dime us. We are able to reach out to our representative pretty...

Aug 2020
 Helpful

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Manager

Service and Support

I would say that Epic has supported us during COVID-19. I don't deal directly with the support...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The EMR is the cornerstone of the inpatient experience. EpicCare Inpatient EMR is pretty easy to...

Aug 2020
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Manager

Service and Support

Epic isn't proactive at all. I would say they are reactive. We need transitions of care and...

Aug 2020
 Helpful

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CNIO

Functionality and Upgrades

EpicCare Inpatient EMR is like the Cadillac of EMRs. Epic's system has a lot more functionality....

Aug 2020
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CNIO

Functionality and Upgrades

Epic’s EMR is fairly okay. We have gotten used to it. Optimization could be improved by making the...

Aug 2020
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CNIO

Technology

Epic is currently creating many dashboards for the leadership to monitor the documentation, and that...

Aug 2020
 Helpful

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CNIO

Service and Support

Epic provides training when we need it. They were really helpful during the COVID-19 crisis. Epic...

Aug 2020
 Helpful

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CNIO

ROI / Cost (care and feeding)

The product absolutely supports our integration goals. It is very good. Epic charges extra for...

Aug 2020
 Helpful

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CNIO

Implementation and Training

Epic’s education is good, but education and training need to go hand in hand. Education could be...

Aug 2020
 Helpful

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CNIO

Implementation and Training

Epic’s training could be more thorough. I know they train our trainer, but they need to validate...

Aug 2020
 Helpful

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CTO

Relationship

Epic did a good job of partnering with our leaders. Epic also did a good job of responding. They...

Aug 2020
 Helpful

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CTO

Relationship

Sometimes Epic gets way too deep in our business and forces us to do some things. We have Honor Roll...

Aug 2020
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CTO

Relationship

There is one project Epic called me out on because it was behind for a variety of reasons. They were...

Aug 2020
 Helpful

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CMO

Future Outlook

Epic is definitely a part of our long-term plans. We rolled out the system to a partner hospital and...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Epic has been very supportive throughout the COVID-19 pandemic. Nothing is close to perfect, but I...

Aug 2020
 Helpful

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CIO

Service and Support

We wanted to drive more value out of the system, and we have done a good job of providing support...

Aug 2020
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CIO

Functionality and Upgrades

We always want Epic to have a better user interface, but I don’t think that is their fault. They are...

Aug 2020
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CIO

Relationship

I don’t think our organization hung the moon, but we did a lot for Epic, and there has been no...

Aug 2020
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CIO

ROI / Cost (care and feeding)

Epic actually saves me a lot of money. I don’t have to have multiple third-party systems anymore....

Aug 2020
 Helpful

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CMO

Functionality and Upgrades

I know a lot of people don’t like the system, but I think it is awesome. It does everything I need...

Aug 2020
 Helpful

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CMO

Service and Support

For Epic, the support is all in-house. We don’t really use Epic for much external help. They did...

Aug 2020
 Helpful

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CMO

Relationship

Epic’s executives are very actively engaged with us. I can’t really think of big ways that Epic is...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

Epic has been working on improving the patient progression module, and that has been a big win for...

Aug 2020
 Helpful

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CIO

Relationship

Epic's response to COVID-19 has been in the 95th percentile. It has really been excellent. I give...

Aug 2020
 Helpful

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CIO

Relationship

We have seen as much as an 80 times increase in our telehealth response to patient volumes since the...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

I am not over the moon about the overall product quality. In some ways, the product makes it harder...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have had to push back on some charges. Epic doesn't charge for every little thing, but they...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Epic's EMR does an excellent job with clinical workflows. But when we are trying to do data...

Aug 2020
 Helpful

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CIO

Relationship

We have done very well with Epic. We have seen a different level of relationship as we have gotten...

Jul 2020
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Manager

Service and Support

We have regularly scheduled meetings with our Epic representatives, who are members of Epic...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

It is hard to say whether we get our money's worth with Epic's system. It costs millions of dollars,...

Jul 2020
 Helpful

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Manager

Implementation and Training

The training on Epic's implementation is really good. When Epic does their demo, they show us the...

Jul 2020
 Helpful

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Manager

Interfacing and Integration

Epic is great when it comes to interoperability. That is the main reason that our organization went...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

Epic's system is fairly easy to use. It probably isn't perfect, but with every upgrade, there are...

Jul 2020
 Helpful

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Manager

Service and Support

Epic is doing well in supporting us through the COVID-19 crisis because they are always putting out...

Jul 2020
 Helpful

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Manager

Relationship

Epic is fairly proactive. They update us when there are bugs or fixes in place that we need to know...

Jul 2020
 Helpful

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Manager

Future Outlook

EpicCare Inpatient EMR isn't going anywhere. It is going to be here forever. We spent a lot of time...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

It has been kind of nice to just import and export all of our records and to create subsets within...

Jul 2020
 Helpful

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Manager

Relationship

For the most part, Epic tries to keep their promises. Any large EMR vendor is going to have requests...

Jul 2020
 Helpful

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Manager

Sales and Contracting

Epic's charges are mostly wrapped up in the fees of the contract, so nickel-and-diming is rare...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I haven’t heard about any nickel-and-diming. Pretty much everything is standard. If we wanted to get...

Jul 2020
 Helpful

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Manager

Implementation and Training

I like everything. Epic’s initial training was very good. We came from a different vendor that we...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The system is only the second EMR that I have worked with, but I can’t imagine anything better. I...

Jul 2020
 Helpful

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CMIO

Functionality and Upgrades

Initially, the product felt clunky to some users. That was the feedback I got. However, as those...

Jul 2020
 Helpful

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CMIO

Service and Support

Epic has been fantastic throughout COVID-19. The vendor has done a good job of sharing what others...

Jul 2020
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Epic avoids nickel-and-diming, and COVID-19 was a huge example of that. We had thousands of new...

Jul 2020
 Helpful

 or  to see details.

CMIO

Relationship

Epic is good about telling us when there is new functionality or a new module. I get the feeling...

Jul 2020
 Helpful

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CMIO

Implementation and Training

Epic likes to have physicians train other physicians. That principle sounds great, but just being a...

Jul 2020
 Helpful

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CMIO

Functionality and Upgrades

Epic’s product works as promoted. The vendor doesn’t lie about the product at all, but my...

Jul 2020
 Helpful

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CMIO

Interfacing and Integration

We wouldn’t have the integration that we have without Epic. That integration is really what drove us...

Jul 2020
 Helpful

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CMIO

Other Observations & Comments

I want more voice-directed activity. I don’t necessarily want to have to touch the keyboard or do...

Jul 2020
 Helpful

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CMIO

Technology

I have been pleased with Epic’s delivery of technology. Telehealth has been on everybody’s minds....

Jul 2020
 Helpful

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CMIO

Relationship

Epic is very transparent about where they are in terms of development. We went to them when we were...

Jul 2020
 Helpful

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CMIO

Service and Support

Epic’s phone and email support are fantastic and proactive. The vendor runs reports that we don’t...

Jul 2020
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CMIO

Relationship

Judy Faulkner doesn’t know about everything going on in the company, but she knows about a lot. I am...

Jul 2020
 Helpful

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CMIO

Functionality and Upgrades

Working with Epic showed me that our EHR should make us better clinicians. Our EHR shouldn’t get in...

Jul 2020
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CMIO

Relationship

I would have no hesitation recommending Epic to a peer or friend. I am sure Epic is not going to...

Jul 2020
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CEO/President

Functionality and Upgrades

We did Epic’s latest update and upgrades, and the process wasn’t as big of a deal as we thought it...

Jul 2020
 Helpful

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CEO/President

Functionality and Upgrades

We didn’t get a lot of the solutions that we thought we were going to get from Epic. Epic is firm on...

Jul 2020
 Helpful

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CEO/President

Functionality and Upgrades

Overall, our medical staff is satisfied with Epic. The product is a big lift, and the learning curve...

Jul 2020
 Helpful

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CEO/President

Functionality and Upgrades