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EpicCare Inpatient EMR Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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Director

Interfacing and Integration

We do have some integration built with other systems. Integration is probably our biggest headache...

Jan 2021
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Director

Functionality and Upgrades

It has been great to be on Epic's platform and not on disparate systems. In terms of visibility, the...

Jan 2021
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Director

Functionality and Upgrades

Epic gives us a package of what certain upgrades entail, and we select from those materials...

Jan 2021
(0)
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Director

Service and Support

Epic came up with a touchless registration feature during COVID-19 that was really helpful.

Jan 2021
(0)
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Director

Functionality and Upgrades

Epic is the gold standard. We have a Cerner shop nearby, and the doctors are always saying how much...

Jan 2021
(0)
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Director

Relationship

The vendor could be a little quicker to respond to things that come out, like government mandates...

Jan 2021
(0)
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Director

Implementation and Training

The training that Epic gives is proper; it is really good and very thorough. The training helps us...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

We get what we pay for, but I think the solution could be a little cheaper.

Jan 2021
(0)
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CMIO

Other Observations & Comments

Every time there is a quarterly upgrade, we have to go through all of our customizations and check...

Jan 2021
(0)
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CMIO

Other Observations & Comments

Epic has training that they offer but that we don't use. There are a ton of things for new users to...

Jan 2021
(0)
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CMIO

Service and Support

Epic highly supports our integration goals. We have a long historical relationship, and they make...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

The overall quality of EpicCare Inpatient EMR is undoubtedly very high. There is a lot of press and...

Jan 2021
(0)
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CMIO

Sales and Contracting

EpicCare Inpatient EMR is good at driving outcomes for us, but because some things are lacking in...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

Our organization has had EpicCare Inpatient EMR for many years, so it is extremely far advanced and...

Jan 2021
(0)
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CIO

Service and Support

Epic has been terrific during the pandemic. They have reached out to their customers and asked what...

Jan 2021
(0)
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CIO

Service and Support

Earlier this year, we built a critical care unit that was previously something else. We put together...

Jan 2021
(0)
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Director

Service and Support

I have noticed that Epic responds to regulatory changes more than other vendors we work with here. I...

Jan 2021
(0)
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Director

Functionality and Upgrades

Users wish they had an easier way to move from the EMR to a flow sheet. I feel like quick links work...

Jan 2021
(0)
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Director

Functionality and Upgrades

I really like that I can barcode a patient’s ID band and that the data will jump right into the EMR.

Jan 2021
(0)
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CMIO

Relationship

Epic is a great company with great products, but they think they are the bee's knees and that...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

Our relationship with Epic is excellent. We receive excellent support. Each application is assigned...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Epic has gone to quarterly upgrades. I would prefer the upgrades to be once a year. It isn't ideal...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

With Epic's applications, there is almost nothing that we can't do. Everything integrates well...

Jan 2021
(0)
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CIO

Service and Support

Epic has continued to impress me and make me glad that they are my EMR vendor. During the pandemic,...

Jan 2021
(0)
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CIO

Service and Support

Epic has been doing great during the COVID-19 pandemic. They have been such a good vendor to work...

Jan 2021
(0)
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CIO

Functionality and Upgrades

Epic has been really good for us. Some really good numbers have begun to show for us. That has been...

Jan 2021
(0)
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CIO

ROI / Cost (care and feeding)

Epic is far different than the other vendors that we have worked with when it comes to cost. We used...

Jan 2021
(0)
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CIO

Interfacing and Integration

When the COVID-19 pandemic first hit, Epic was well aware of our need to integrate EpicCare...

Jan 2021
(0)
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Director

Interfacing and Integration

I really like EpicCare Inpatient EMR. We were on disparate systems between inpatient, outpatient,...

Jan 2021
(0)
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Director

Functionality and Upgrades

We are working on patient engagement projects with Epic and were able to improve the record during...

Jan 2021
(0)
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VP/Other Executive

Other Observations & Comments

Our current group of hospitals is using EpicCare Inpatient EMR very well. Getting everyone on the...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

If an office flags a medication that a patient is taking as being different from what the patient...

Jan 2021
(0)
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CMIO

Service and Support

Epic keeps their promises. That was hard to get adjusted to because we were used to other vendors...

Jan 2021
(0)
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CMIO

Service and Support

When something happens and we need something, Epic is at the table with us. During the start of the...

Jan 2021
(0)
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CIO

ROI / Cost (care and feeding)

I would say Epic is 50/50 when it comes to charging for every little thing. There are a lot of...

Jan 2021
(0)
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CIO

Relationship

Epic makes their best effort to keep their promises. I don’t think they overtly tell us a story....

Jan 2021
(0)
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CIO

Service and Support

We had 24/7 support from Epic during the implementation. We also had a command center, and we had...

Jan 2021
(0)
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CIO

Service and Support

Overall, Epic has been tremendous. They have aggregated data across health systems and shared that...

Jan 2021
(0)
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CIO

Other Observations & Comments

I was a little disappointed with Epic early on with trying to build data analytics. I should have...

Jan 2021
(0)
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Physician

Functionality and Upgrades

EpicCare Inpatient EMR is an interesting product because of some of the ways we can individualize...

Jan 2021
(0)
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Physician

Functionality and Upgrades

We can’t do some major things with EpicCare Inpatient EMR. When setting up a patient for surgery, I...

Jan 2021
(0)
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Physician

Interfacing and Integration

When patient information we are trying to upload comes into EpicCare Inpatient EMR, it goes into a...

Jan 2021
(0)
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Physician

Technology

I think Epic is pretty careful to not make promises they are unlikely to keep. The problem I have...

Jan 2021
(0)
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CIO

Functionality and Upgrades

When we talk to the vendor's product leads and those making design decisions, I think they listen to...

Jan 2021
(0)
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CIO

Interfacing and Integration

We created our own app that we use internally. We didn’t like Epic's thinking around the design of...

Jan 2021
(0)
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CIO

Functionality and Upgrades

The user interface design seems like it is from 1980. I have been harsh and blunt with the vendor...

Jan 2021
(0)
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Manager

Functionality and Upgrades

My experience with Epic has been in the role of supporting end users, providers, and nurses. We find...

Jan 2021
(0)
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Manager

Technology

I think the Epic tools are good for offering support. There is the support environment, which is a...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Epic's reporting is pretty handy; it is pretty handy to get data out of Epic's system fairly quickly...

Jan 2021
(0)
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Manager

Other Observations & Comments

On the one hand, Epic is a big company. They make a big product, and I work for a very large health...

Jan 2021
(0)
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Manager

Technology

I like how things look, and I like to be able to change how things look. It seems like in my normal...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Providers I work with who are pretty tech savvy ask why they can't right-click on something and...

Jan 2021
(0)
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Manager

Service and Support

Epic has a process of governance to go through, and some changes just take time. We have had some...

Jan 2021
(0)
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Manager

Relationship

I know Epic is being proactive because sometimes they upset doctors, but they upset doctors who need...

Jan 2021
(0)
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VP/Other Executive

Service and Support

Epic really tried to support us during the COVID-19 crisis. They did a lot.

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

I have never seen an Epic executive. There are a lot of Epic people who I talk to, but an Epic...

Dec 2020
(0)
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VP/Other Executive

Technology

Epic is always coming out with ways to improve the user experience. Epic does a lot of really...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

I would really like to see Epic do more development in the Haiku and Canto apps. The world is...

Dec 2020
(0)
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Physician

Relationship

Epic needs to be more responsive to the needs of the users.

Dec 2020
(0)
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Physician

Functionality and Upgrades

The system is good and is the strongest EMR out there. It is big, and it has a lot of information,...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

I like the ease of use for the end users once they are trained. Training them on the product is...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

I like Epic’s reporting capabilities. They deliver a lot of things for reporting, so we are not...

Dec 2020
(0)
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CMIO

Interfacing and Integration

I think Epic could improve their blood product modules, or they could have a product module. The...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The Epic system is super easy to use and super stable. The innovation is mostly there. The system is...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Epic is great at bringing information to us in an intuitive manner. The biggest struggle that we...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would buy EpicCare Inpatient EMR again. I don't think that the system has had that crazy of a cost....

Dec 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

Things with Epic have been going extremely well. They are very prescriptive. The stories we hear...

Dec 2020
(0)
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CIO

Relationship

I have been in discussions with Judy Faulkner where she has seen something we are trying to do and...

Dec 2020
(0)
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 or  to see details.

CMIO

Service and Support

Epic is a great organization. If something isn't perfect in the first version, Epic gets it perfect...

Dec 2020
(0)
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 or  to see details.

CMIO

Service and Support

Epic gets back to us very quickly, is very attentive, and is very engaged in solving our problems. I...

Dec 2020
(0)
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 or  to see details.

CMIO

Service and Support

We have a technical contact person we can contact at any time, and we have a desk buddy from Epic we...

Dec 2020
(0)
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Director

Functionality and Upgrades

I want my colleagues to know that Epic's software is accurate and user friendly. The software...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

To the best of my knowledge, the product is part of our long-term plans. I can't speak to the...

Dec 2020
(0)
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 or  to see details.

Director

Service and Support

I don't have any challenges or issues with Epic. They have avoided charging us for every little...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I would like more of the fields to be prepopulated to save time in the workflows. There are...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I would like to add electronic signatures to the system. I assume that Epic has that ability, but...

Dec 2020
(0)
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Director

Service and Support

The vendor has created an outstanding tool that supports our workflows and hospitals. As Epic...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We had to do a lot of tweaking to make the system work the way we wanted it to, but it is very...

Dec 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

We are hosting the system ourselves. I don't think Epic ever gives customers full control. We are a...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Epic does well with reporting. Gathering reports has been a lot easier. The hospital units all have...

Dec 2020
(0)
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 or  to see details.

Manager

Lessons Learned

The system is something that people need to get used to and learn. Epic is constantly upgrading it,...

Dec 2020
(0)
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CIO

ROI / Cost (care and feeding)

I am looking to overhaul everything and upgrade our current environment to a standard model so that...

Dec 2020
(0)
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CIO

Relationship

Epic is Epic and does pretty much everything. We have to stay with the system. It makes sense. Epic...

Dec 2020
(0)
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CIO

Relationship

I have found Epic's executives to be accommodating. They will meet with us to discuss things that we...

Dec 2020
(0)
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VP/Other Executive

Relationship

Epic prices based upon one's growth. In March, they pretty much told everybody to not worry about...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

Health systems haven’t adopted standard languages. I would like Epic to use their influence to...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I like the fact that Epic puts the patient at the center when designing their software. However, the...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We went from another vendor to Epic, and that was definitely a step up in terms of the product. From...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Epic's system is proprietary; it has certain alerts like most EMRs have. Its basic functionality...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

My experience coming into a role using EpicCare Inpatient EMR has been good. I was a superuser with...

Dec 2020
(0)
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Director

Functionality and Upgrades

Epic could improve the standardized delivery of requirements, whether the requirements are federal...

Dec 2020
(0)
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CMIO

Other Observations & Comments

Epic tried to develop measures that got implemented or flags that could be rolled out and...

Dec 2020
(0)
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 or  to see details.

CIO

Service and Support

During COVID-19, Epic was great. They really went to bat in some areas. They didn't charge for...

Dec 2020
(0)
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CIO

ROI / Cost (care and feeding)

Regarding the direction Epic is going in with new products, they are becoming like the old Cerner in...

Dec 2020
(0)
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CMIO

ROI / Cost (care and feeding)

Epic does charge for things, but that is all laid out. There is a lot we get with their basic...

Dec 2020
(0)
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CMIO

Interfacing and Integration

Epic has been pretty good at delivering new technology. They are certainly looking at things like...

Dec 2020
(0)
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CMIO

Interfacing and Integration

Sometimes the way Epic is structured makes it hard to make changes that we might like to do. It is...

Dec 2020
(0)
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 or  to see details.

CIO

Service and Support

We meet with the Epic team regularly. They have been on board with the whole COVID-19 vaccination...

Dec 2020
(0)
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 or  to see details.

CIO

Service and Support

I would rate Epic pretty high. Epic's software is expensive; there is no way around that. But it...

Dec 2020
(0)
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CMIO

Service and Support

When we have issues, Epic is pretty good to work with. We haven’t had a lot of issues or things that...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

There is a reason that Epic is the market leader in terms of overall functionality, which is...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

Throughout the COVID-19 crisis, I felt like we got a lot of information from Epic. We had somebody...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Epic keeps their promises. I am not going to say that everything that we want in the EMR is always...

Dec 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

I love this product because I have everything in one place. We picked this product for that reason....

Dec 2020
(0)
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CMIO

Functionality and Upgrades

If I could enhance anything in this product, I would enhance the ease of use and navigation. As we...

Dec 2020
(0)
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CMIO

ROI / Cost (care and feeding)

Epic is very expensive. Besides Cerner, there really isn't another competitor, so Epic can charge a...

Dec 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

Physicians are still complaining that there are too many clicks to navigate around Epic EMR. Added...

Dec 2020
(0)
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CIO

Relationship

We did an upgrade to Epic's system during COVID-19. The update went so smoothly that the EVP I...

Dec 2020
(0)
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CIO

Lessons Learned

Epic supported us well through COVID-19. I have no complaints. There is probably more we could ask...

Dec 2020
(0)
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Director

Functionality and Upgrades

The system is great. It has everything in it, and everything works together. Epic's setup is very...

Dec 2020
(0)
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Director

Functionality and Upgrades

The system is not easy to use, but when people use it all day long, it becomes easier. The nurses do...

Dec 2020
(0)
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Director

Service and Support

The vendor keeps their promises. When we ask for something, we get it.

Dec 2020
(0)
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Director

Service and Support

The overall product quality is good. I just hate how long it takes Epic to do things. The downtime...

Dec 2020
(0)
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Director

Functionality and Upgrades

The product definitely enhances the speed at which things get done. We get things to the right...

Dec 2020
(0)
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Manager

Service and Support

The upgrades are good simply because the people who work with us prepare us and give us tip sheets...

Dec 2020
(0)
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Manager

Other Observations & Comments

I would never get training directly from an Epic person. I would get the training from our IT...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The system is working as promoted. It is meeting our needs, but we sometimes wonder why the system...

Dec 2020
(0)
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CMIO

Other Observations & Comments

We went to Epic and renegotiated a more holistic contract with them for the products that we were...

Dec 2020
(0)
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CMIO

ROI / Cost (care and feeding)

Epic is starting to get deep and dirty into AI with their predictive model, and they have a very...

Dec 2020
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CMIO

Functionality and Upgrades

I am still an Epic fan, but the aspects of the EHR for our specialty don’t get as much attention as...

Dec 2020
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CMIO

Functionality and Upgrades

I don’t think that Epic’s technical people know what the impact of every one of the changes they...

Dec 2020
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CIO

Service and Support

Epic has been pretty good across the board. They have been fairly responsive when we have needed...

Dec 2020
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CIO

Implementation and Training

For COVID-19, we implemented some functionality using a third party that is Epic's partner, but we...

Dec 2020
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CIO

Sales and Contracting

By and large, Epic was gracious with licensing and other things that we needed to expand and do...

Dec 2020
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CIO

Service and Support

There are a few things that Epic told us that were misleading. Epic doesn't really do the upgrades....

Dec 2020
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CMIO

Implementation and Training

I would give Epic a high rating for training. Once we become a physician builder, we can do whatever...

Nov 2020
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CMIO

Implementation and Training

Additional and ongoing training is done more internally than externally. The vendor does have...

Nov 2020
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CMIO

Relationship

The vendor executives are involved and pretty good overall. The only reason I don't give the top...

Nov 2020
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CMIO

ROI / Cost (care and feeding)

The price of the system is a bit of a pain point for several end users.

Nov 2020
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CMIO

Relationship

The strongest pieces are around the vendor's engagement and the relationship we have developed among...

Nov 2020
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CMIO

Service and Support

The vendor engages us to support physicians, and that is definitely something worth mentioning....

Nov 2020
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CMO

ROI / Cost (care and feeding)

We have an agreement with Epic, and I am frequently surprised by the extra charges. I am sure that...

Nov 2020
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CMO

Service and Support

Epic's phone and web support people are very responsive. I know the EMR market pretty well, and I...

Nov 2020
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Manager

ROI / Cost (care and feeding)

Because of the cost, I don't know that anyone would ever get their money's worth for the product....

Nov 2020
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Manager

Lessons Learned

I would probably buy Epic's system again. Hindsight is always 20/20, so I would change some things....

Nov 2020
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Manager

Service and Support

Epic has been responsive to our needs during COVID-19. Due to the demand, it maybe has taken a bit...

Nov 2020
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Manager

Functionality and Upgrades

At face value, the product works as promoted, but the workflows sometimes aren't realistic for...

Nov 2020
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Manager

Functionality and Upgrades

I guess Epic delivers new technology. They try to stay updated on the latest and greatest things in...

Nov 2020
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CMIO

Relationship

Epic has been exceptional with some things that they have done during COVID-19. Epic has been...

Nov 2020
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CMIO

Service and Support

I have always felt like we have been supported well. Epic has given us very good support on multiple...

Nov 2020
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CMIO

Functionality and Upgrades

EpicCare Inpatient EMR gives us the flexibility and structure to do multiple things within our...

Nov 2020
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CIO

Service and Support

Epic is the best company I have worked with. They provide great support. I have monthly calls with...

Nov 2020
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CIO

ROI / Cost (care and feeding)

I am very excited about the work Epic is doing on ambient voice features and natural language...

Nov 2020
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CIO

Other Observations & Comments

We have had a little turnover with Epic. That is to be expected when a vendor has a lot of young...

Nov 2020
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Nurse

Service and Support

Epic's support has been very helpful for us throughout the COVID-19 crisis, and we have been able to...

Nov 2020
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Nurse

Relationship

Whether Epic keeps their promises depends on what the promises are. The system has been the best...

Nov 2020
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Nurse

Functionality and Upgrades

I don't want to say all negative things about Epic. Having EpicCare Inpatient EMR has been a huge...

Nov 2020
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Nurse

Functionality and Upgrades

My issue with Epic is that we are still unable to get denominator data. The denominators are how...

Nov 2020
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Director

Implementation and Training

The beginning of the implementation of the product was very difficult; some areas were beyond...

Nov 2020
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Director

Implementation and Training

The burden on the management people during the implementation was extraordinary. Our people have...

Nov 2020
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Director

Interfacing and Integration

Epic's EMR has helped us to integrate multiple products together. There is definitely a benefit to...

Nov 2020
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Director

Functionality and Upgrades

Epic's product is fairly easy to use. Some people struggle with the concepts, but I think the...

Nov 2020
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Director

Other Observations & Comments

I can't tell how good Epic's support is because we are too early in the situation. The support has...

Nov 2020
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Director

ROI / Cost (care and feeding)

Knowing whether we have gotten our money's worth is difficult. The product is a lot of money.

Nov 2020
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CMO

Lessons Learned

I would tell someone looking at the product that we had been on other vendor’s systems, talked to a...

Oct 2020
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CMO

Service and Support

The vendor has quickly turned things out during the COVID-19 crisis, and that has been incredible....

Oct 2020
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CMO

Interfacing and Integration

We haven’t quite gotten where we were anticipating with integration and interoperability. Based on...

Oct 2020
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CMO

Functionality and Upgrades

The system is fairly easy to use. The problem is that I would have rated it higher before, but we...

Oct 2020
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CMO

Technology

I have been really impressed with how the vendor has started to look at new technology before I ask...

Oct 2020
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CMO

Service and Support

We had a physician that wanted to add a feature, and we are super close with the analysts, but it...

Oct 2020
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CMO

Relationship

For the vendor’s executive involvement, I get the sense that there are times when things are really...

Oct 2020
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CMO

Future Outlook

In a year from now, I see my satisfaction being about the same. There are some progressive things...

Oct 2020
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Director

Service and Support

Epic has been good to work with. Everything the vendor has upgraded has been fine. Epic's support is...

Oct 2020
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Director

Functionality and Upgrades

A pain point with Epic is how they create their encounters. Everything we do is an encounter. That...

Oct 2020
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Nurse

Functionality and Upgrades

Epic has a great EMR solution. I like how customizable it is, and we can cater to our site and each...

Oct 2020
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Nurse

Functionality and Upgrades

I would love to see and use the app for Epic's EMR. I think they have something out there that...

Oct 2020
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Manager

Relationship

We are very happy with Epic. I would recommend them to everybody. I love Epic, and they are very responsive....

Oct 2020
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Manager

Functionality and Upgrades

If we look at where we are today, the product is not meeting all of our needs. However, if we look...

Oct 2020
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Director

Functionality and Upgrades

For the most part, I really like Epic's functionality, upgrades, and new features, such as Secure...

Oct 2020
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Director

Functionality and Upgrades

There are some issues with EpicCare Inpatient EMR in that everybody's interface looks different and...

Oct 2020
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Director

Other Observations & Comments

I have had some problems with some of Epic's things, but that is probably due to the way we...

Oct 2020
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Director

Relationship

There is probably a lot of executive involvement with our product specialist. Epic is responsive to...

Oct 2020
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Manager

Relationship

Epic is very good at not making promises they know they can't keep. If I really want a certain...

Oct 2020
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Manager

Functionality and Upgrades

We are significantly better off using Epic's system than we were with what we were using before.

Oct 2020
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Manager

Other Observations & Comments

I voted for another vendor's product over Epic's product, so I didn't get what I wanted, but I don't...

Oct 2020
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Manager

Service and Support

We have our own support team. We have a clinical informatics team that is awesome. I would give the...

Oct 2020
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Manager

Functionality and Upgrades

EpicCare Inpatient EMR helps us. We couldn't do our job without the system, but I don't know whether...

Oct 2020
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Manager

Future Outlook

I would tell others that the system is very efficient and easy to navigate. Epic has helped with...

Oct 2020
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CMIO

Interfacing and Integration

We are in an Epic-saturated market. I thought it would be easy to share information between Epic...

Oct 2020
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CMIO

ROI / Cost (care and feeding)

Before COVID-19, I would have said that Epic nickel-and-dimes us a great deal. However, they have...

Oct 2020
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CFO

Functionality and Upgrades

EpicCare Inpatient EMR helps with our quality. The system has a lot of warnings to make sure that...

Oct 2020
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CFO

Functionality and Upgrades

I have been disappointed with Epic's reporting. Reporting is one thing that was promised but was not...

Oct 2020
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CFO

ROI / Cost (care and feeding)

EpicCare Inpatient EMR has turned out to be much more expensive than what we originally thought it...

Oct 2020
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Manager

Functionality and Upgrades

We are notified if there are any changes to the product or things that we would see from our IT...

Oct 2020
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Manager

Technology

There haven't been any major technology changes recently. We have one ongoing issue with the product...

Oct 2020
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Director

Other Observations & Comments

I would like to see some tools from Epic that integrate more with the portal and allow us to have...

Oct 2020
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Nurse

ROI / Cost (care and feeding)

For the most part, I would say that Epic avoids charging us for every little thing. There are some...

Oct 2020
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Nurse

Service and Support

Recently, we had a really bad experience with an upgrade. During upgrades, Epic provides people who...

Oct 2020
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Nurse

Service and Support

For the most part, Epic's service is proactive. It really depends on who users are dealing with....

Oct 2020
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Nurse

Functionality and Upgrades

I am super impressed with how Epic is continually developing. They look out ahead to see what they...

Oct 2020
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Nurse

Functionality and Upgrades

I think that Epic helps to drive tangible outcomes for customers when those outcomes match with the...

Oct 2020
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Nurse

Relationship

Epic is not perfect, but I would say that they get really close. The main thing that makes a...

Oct 2020
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VP/Other Executive

Service and Support

I haven't been quite as close to Epic during the COVID-19 crisis. I get some updates from them, and...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Epic avoids nickel-and-diming. They charge us enough up front that they cover their bases.

Oct 2020
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VP/Other Executive

Service and Support

Epic is pretty good at supporting our integration and interoperability goals. They do a really great...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Epic offers so many ways of doing things that the system can get a little confusing for end users. I...

Oct 2020
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Director

Implementation and Training

We had an open Webex call with Epic when we went live on our pump and EMR integration, even though...

Oct 2020
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Director

Service and Support

We did an upgrade recently. With Epic, every application has an assigned technical services person....

Oct 2020
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Director

Implementation and Training

To be certified in Epic's systems, we had to go to Epic for training. Epic's initial training is...

Oct 2020
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Director

Functionality and Upgrades

EpicCare Inpatient EMR is a very complex system. New users in particular can get lost in everything....

Oct 2020
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Director

Functionality and Upgrades

Besides Epic's quarterly releases, we also do monthly updates for any critical patches. During the...

Oct 2020
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CMIO

Implementation and Training

We do the Epic training. If anything could make the product work better as promoted, it would be...

Oct 2020
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CMIO

Technology

When it comes to interoperability, Epic’s code is so old. I think that Epic is the best EMR product...

Oct 2020
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Director

Functionality and Upgrades

EpicCare Inpatient EMR has a nice interface and a lot of opportunities for customization. But I also...

Sep 2020
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CMIO

Technology

Overall, Epic is doing a very good job. They are on the forefront of EMR technology, and from what I...

Sep 2020
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CMIO

Functionality and Upgrades

Epic does deliver new technology, but it doesn't always meet our needs. Epic's process of updates...

Sep 2020
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CMIO

Functionality and Upgrades

We can delay Epic's quarterly upgrades to some extent, but the more we delay, the more complicated...

Sep 2020
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CMIO

Service and Support

Epic has done quite a bit to assist us with COVID-19, and they are trying to stay on top of it. But...

Sep 2020
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CMIO

ROI / Cost (care and feeding)

Epic doesn't nickel-and-dime in the traditional sense. We are guaranteed to have everything we first...

Sep 2020
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CMIO

Functionality and Upgrades

The usability challenges that we experience in EpicCare Inpatient EMR are a combination of us...

Sep 2020
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Manager

Functionality and Upgrades

I really like EpicCare Inpatient EMR. I am relatively new to Epic, but I have been impressed with...

Sep 2020
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Physician

Other Observations & Comments

The vendor's support needs to work more with the frontline staff rather than the leaders. Then the...

Sep 2020
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Physician

Service and Support

The vendor is pretty good at being proactive. When we reach out to them, they help us. The product...

Sep 2020
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CIO

Service and Support

The only issue that I get really loud complaints about is that some of the surgeons used to have a...

Sep 2020
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CIO

Implementation and Training

Epic's implementations are painful because Epic is telling people to do things the whole time, and...

Sep 2020
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CIO

Functionality and Upgrades

We have some weird performance issues with Epic's system. For example, in one area, the screen goes...

Sep 2020
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CIO

Functionality and Upgrades

In terms of the application component, I would tell Epic that I really want them to get blood bank...

Sep 2020
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Manager

Service and Support

Epic stepped up during COVID-19. They made information available and made sure that the correct...

Aug 2020
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Manager

Interfacing and Integration

I like the ability to see all the applications we use in the Epic system connected to the EMR in...

Aug 2020
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Director

Functionality and Upgrades

EpicCare Inpatient EMR does have room for improvement, but Epic is steadily working to improve it....

Aug 2020
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Director

Sales and Contracting

Within the last year or so, Epic has been really pushy. They bug us to death in order to get us to...

Aug 2020
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Director

ROI / Cost (care and feeding)

There is monthly maintenance for everything, but Epic is very up front about their charges. We know...

Aug 2020
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Director

Implementation and Training

Epic does very well with their training. We have had a fair number of technical support people over...

Aug 2020
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Director

Lessons Learned

If we had a standard workflow and our people followed that workflow, the system would work in the...

Aug 2020