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EpicCare Inpatient EMR Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Director
What I like best about EpicCare Inpatient EMR is that it is configurable. That is the product's...
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Manager
Epic makes things as efficient as they can for us in regard to EpicCare Inpatient EMR. They are...
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Analyst/Coordinator
EpicCare Inpatient EMR is clunky. The system doesn't have a steep learning curve. It is worse. The...
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Analyst/Coordinator
In the past, I didn't have a very positive opinion of Epic because I didn't have a strong connection...
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Analyst/Coordinator
Epic has some of the best technical training that I have ever seen. Their trainers are very...
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Analyst/Coordinator
As with any solution, there is always more that could be done in EpicCare Inpatient EMR. The...
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Analyst/Coordinator
My goals aren't the same as my doctors' goals. EpicCare Inpatient EMR works fine for me as an...
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Analyst/Coordinator
I have never used Epic's phone support, but their web support is absolutely perfect. Their support...
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Analyst/Coordinator
I don't personally have someone at Epic who I can reach out to, but my manager does. My manager can...
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Analyst/Coordinator
I would recommend EpicCare Inpatient EMR to other people who are considering an EMR and don't have a...
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CIO
Epic has been great through all of this COVID-19. They are willing to help out and do what they have...
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CIO
Epic's solution has been great for managing our vaccines. All of the scheduling for first and second...
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Analyst/Coordinator
We recently went live on the newest version of the solution, and we noticed a couple of trends with...
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Analyst/Coordinator
Quarterly upgrades with Epic are more manageable than the giant, yearlong releases that they used to...
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Analyst/Coordinator
Epic does a good job of informing us of upgrades. They release notes well in advance and have future...
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Manager
Epic pretty much keeps all their promises. There have been things that they couldn't get to as...
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Manager
Epic provides very passive education. They have a lot of things, and we have to go out and get those...
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Manager
I would definitely repurchase EpicCare Inpatient EMR because it is much better than our previous EMR....
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Manager
I don't live in the EMR like the nurses and physicians. Each person's role is different, and I have...
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Manager
We have regular meetings with our individual Epic person. The vendor also includes at least one...
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Manager
We work with multiple groups, and we have to make everything work for everybody, so things can get a...
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Director
Anytime we have an issue, question, or concern, we reach out to Epic, and they help us through that...
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Analyst/Coordinator
I really love Epic. There is so much information in the system. Once we have learned our way around,...
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Analyst/Coordinator
We got training from the vendor, but it was not helpful. The training was very basic, and the...
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Analyst/Coordinator
Epic was wonderful with COVID-19. They have been so on top of things. The system flags patients and...
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Director
Our BFF is really great. We get such good support from that person. Our BFF is really the...
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Director
We host several organizations through Community Connect, and it is a good thing that we can extend...
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Epic used to do a big upgrade every two to three years. Now, they do little upgrades every three...
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Epic is by far the best EMR out there, but we still aren't where I thought we would be by now when I...
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We hardly ever talk to Epic's people directly. When we have, they have been very responsive. The...
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The system allows me to review how our doctors are doing and how long it takes them to sign off on...
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Nurse
Epic wasn’t my first choice going in. We have a team that is working on continuous improvement with...
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Nurse
There is a lack of flexibility in terms of what Epic can and can’t do. When some enhancements are...
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Nurse
The system displays data well, and it populates the data in multiple places. That cuts down on...
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Director
Lately, we have been a little bit surprised by every additional module costing extra. It seems like...
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Director
Epic should continue the virtual classes they started with COVID-19. The quality of those wasn't so...
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Director
Epic is starting to address some of the functionality that we have had trouble with. I know that...
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Director
For a long time, Epic was making sure that we knew the availability of new modules and what was...
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Director
The biggest concern for us is interoperability, especially in terms of our extension to outside...
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Director
The vendor avoids charging for every little thing. The way they bill us is pretty standard....
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Director
Epic provides a lot of good technical support and dedicated resources to each team. That support has...
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Director
Epic has some very particular requirements about how we operate. We don’t want technology to run our...
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Analyst/Coordinator
When we are building with EpicCare Inpatient EMR, we uncover limitations. We know Epic is doing...
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CMO
We went through a significant process before deciding to move to Epic. We vetted a variety of...
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CMO
Our implementation was pretty aggressive. We did Epic's Foundation System installation. That...
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CMO
The biggest benefit that we have seen since going live with Epic has been that we are now on one...
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VP/Other Executive
Epic's product is designed to support end users very well. The interface is user friendly and makes...
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VP/Other Executive
The area of the system that needs some more development is the reporting in terms of pulling data,...
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VP/Other Executive
A lot of money is spent on creating a campus at Epic's site in Wisconsin. The cost is excessive,...
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CIO
We are still very early on the system. Given some of the angst from our historic EHR that we are...
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CMIO
Epic does great work and has great products, but I wish Epic would make a statement around whether...
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Manager
Epic does offer training. Normally, we get initial training, and if there is an update or something,...
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Manager
I would recommend EpicCare Inpatient EMR. It is easy for me to use. It is hard to recommend because...
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Analyst/Coordinator
The vendor rolls out quarterly updates with new functionality and items regarding regulatory issues....
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Analyst/Coordinator
We have 24/7 support from the vendor. We can email the vendor at night, during the day, and on...
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Analyst/Coordinator
The ease of use really depends on the end user. The vendor provides a lot of support, and the...
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CIO
We implemented the product a long time ago, and I am sure that our experience would be very...
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Director
Epic shows us the fancy things that are coming out and that they always talk about, and some of...
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Director
EpicCare Inpatient EMR works really well. It is a system I don't hear many complaints about....
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Director
Epic is very in tune with what Epic thinks we want, but I don't think they do as good of a job of...
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Director
Epic is very responsive. We have called at very odd hours, and we have always received the support...
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Director
EpicCare Inpatient EMR has a lot of functionality that is very complex. If people are going to buy...
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Nurse
I started with the paper world documentation, and now we have Epic's system. Having used both paper...
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Nurse
I feel really highly about Epic. I love Epic. I temporarily went to another location for a few...
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Nurse
I would like it if we could get EpicCare Inpatient EMR's blood product administration to the point...
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Nurse
I would tell other organizations looking at EpicCare Inpatient EMR to make sure that they give...
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Director
A lot of the training for upgrades happens through an application that requires our teams to spend a...
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CMIO
Epic could improve their technical documentation because it is so complicated and confusing....
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CMIO
EpicCare Inpatient EMR is an amazing platform. It has great functionality, and there are a lot of...
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CIO
We still have a good working relationship with Epic, but they are large now. The company is...
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VP/Other Executive
The most beautiful thing is the ability to share data across our organization. We have access to...
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VP/Other Executive
EpicCare Inpatient EMR allows us to make decisions about patient care and safety using the data...
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VP/Other Executive
EpicCare Inpatient EMR has structured data, so we can pull reports from it. EpicCare Inpatient EMR...
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CIO
We never really had any Epic people on-site for our go-live. Between our own savvy team and help...
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CIO
Epic is successful because they set rules, and there is no deviation. They have a plan, and they...
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CIO
The doctors love Epic's system, but that might be because it is a shiny new object. The integration...
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CIO
Epic's system is not an easy system to learn. There are so many environments. Managing everything is...
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CIO
I couldn't believe that the organization that acquired us and that is on Epic's system had so many...
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Director
The vendor's training is robust, but navigating the system could be easier. The challenge we face is...
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CNIO
Epic gathers best practices from users. They are not always valuable to our site or our region. I...
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CIO
On Epic's clinical side, we are getting better. We have some clinical folks who do whatever Epic...
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CIO
We have a good relationship with Epic. They are responsive to our needs. Epic doesn't do backflips...
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CNIO
I have used nine EMR systems in my career. EpicCare Inpatient EMR is the best so far. When Epic...
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CNIO
Epic holds large user-group interactions that they garner feedback from. They are transparent with...
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CMIO
I like how the orders work in the system. It is easy to see the orders and know what is happening...
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CMIO
I like how my Epic systems are all functioning together. We have access to patient records in the...
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Manager
One thing that works well is the general support structure. We have access to Epic in a very direct,...
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Manager
Epic could improve their focus on the Foundation System. We built our system as close to Foundation...
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Director
Epic has pretty good support. They have very good people that have come for the implementation. I...
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Director
We have been very happy with Epic's training and the option for us to do virtual training,...
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Director
We are ramping up for meeting the information blocking provisions, and we are really hoping to...
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CMO
Epic's technology is leading edge. Epic is very proactive with some of the areas in which we are...
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CMO
The only downtime we have had with Epic has been related to our own internal challenges. We were...
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Analyst/Coordinator
The one thing that I would like to see improvement on has to do with the help links. The vendor has...
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Analyst/Coordinator
I like how easy the product integrates with the different areas and how it automates a lot of the...
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CMIO
Epic’s EMR is not perfect, but if the decision were left up to me, I would still buy the system again....
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CMIO
I like pretty much everything about EpicCare Inpatient EMR. Sometimes the vendor makes changes just...
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VP/Other Executive
Epic uses sales a little too much. They try to sell us things that won’t be available for years....
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VP/Other Executive
When compared to what we are seeing with iOS and Microsoft, Epic’s ease of use is probably average...
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Manager
During the go-live, we received wonderful care from Epic and resources that guided us through every...
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Manager
The product is very thorough and very good, but having the whole picture of a patient in one spot...
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Manager
Epic's upgrades are really relevant to us and help us improve our care. The system is great for...
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VP/Other Executive
Given the options that are in the market, I would buy EpicCare Inpatient EMR again. Right now, the...
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VP/Other Executive
When we went live with Epic, we had too much data to put on a single instance based on the...
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Director
The product is definitely part of our long-term strategy, but there are gaps. I don't have a clear...
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Director
Early on, I was impressed with how much better the Epic system is than our previous system. But the...
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Director
If we had to start over, I would still move to the Epic system. There are places like billing and...
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Director
The clinical tools that Epic has are really good, but we can't get a formulary list because of the...
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Director
The vendor is resistant to supporting our integration and interoperability goals. We don’t always...
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Director
The product was like a shiny object. But once we dug deep, we ran into problems. The system is...
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Director
I don’t feel like we got our money’s worth. I don’t know how many additional fees we are paying for...
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Manager
There is more flexibility with EpicCare Inpatient EMR than there is with other EMRs. I have great...
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Manager
Epic does very well with their support. They follow up fairly quickly when we have to submit tickets....
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Manager
I can barely speak to the actual Epic team in Wisconsin. I have to go through my local team. The...
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Manager
Epic is great. They are really forward thinking and are looking to improve their product. Epic is...
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CIO
The one thing Epic does well is provide a lot of data and benchmarking relative to peers. I use that...
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CIO
From a clinical standpoint, I believe the system is more than enough for us, and it is great that it...
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CIO
With Epic’s quarterly upgrades, there are changes in every module that are coming out, but most of...
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CIO
We still have an extremely positive relationship with Epic. I recently got an update of what they...
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CIO
I think Epic is a great vendor to work with. Their rigidity sometimes is frustrating overall, but...
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CIO
We continue to have a good relationship with our vendor contact, our BFF, and the technical leads...
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CIO
As part of our go-live with Epic, we identified savings in certain areas, and we hit or exceeded...
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CIO
We are definitely receiving our money's worth with Epic. We are spending less on EpicCare Inpatient...
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CIO
I couldn't in good conscience recommend any vendor other than Epic. I have used all the other...
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CIO
Since we put in EpicCare Inpatient EMR, we have been able to easily communicate with thousands of...
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CIO
In terms of new technology, Epic is ready when we are or before we are. We are almost at the point...
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CIO
The phone support from Epic is for urgent, critical things. They get right on issues. In terms of...
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CIO
Epic's executive involvement is the best that I have received from any vendor. Every vendor says...
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VP/Other Executive
COVID-19 has changed what we have focused on with Epic. Epic is trying to be very proactive with...
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VP/Other Executive
There is no talk about changing systems. Epic's system is certainly at the top of the field, and...
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VP/Other Executive
If we were starting over with a clean slate, we would purchase Epic's system again. Just like...
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VP/Other Executive
Epic is very focused on supporting our integration goals, but having said that, they are very clear...
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VP/Other Executive
With Epic, there is so much information and so much complexity. If we ask an end user who doesn’t...
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VP/Other Executive
Epic is working on their lab product because the functionality is basic. I think the way to go is...
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CIO
Epic avoids nickel-and-diming. I have never known any other vendor like Epic when it comes to...
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CIO
Epic's training on work-queue management should be clearer. The training that our teams got didn't...
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CIO
After implementing the system, we learned a few things that we didn't know when we made our...
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CIO
Epic has provided technology that allows us to use the system to some degree even when it is down....
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Manager
Epic does not charge us for every little thing. During COVID-19, the vendor has actually waived a...
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Manager
Epic puts new functionality out there, but what is hard for many organizations is that Epic's...
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Manager
I have worked with other vendors, and Epic is good in comparison. Comparatively speaking, Epic...
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Manager
Epic does a good job with upgrades. From a technical side, that is still a heavy lift. Epic is going...
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Manager
We have found that sometimes the people that we get from Epic can be brand new. Sometimes that is...
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VP/Other Executive
Epic is very focused on better integration and interoperability. Epic's systems don't always play...
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VP/Other Executive
Epic does good work. They try to find the best solution for providers by taking input, building...
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VP/Other Executive
We originally had a different EMR through Epic, and it was clunky and difficult for the patients to...
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CISO
Epic has great methodology, but the implementation is an enormous load for any organization. Epic is...
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CISO
With Epic, I have dedicated account managers, and I also have access to the people above them, like...
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CISO
Epic's training is over the top. The training program is probably one that should be modeled by a...
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CISO
I don't anticipate seeing any changes, but I do expect our current level of satisfaction to remain...
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Director
We have been on Epic's software for a long time. They have definitely helped us meet our goals. We...
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Director
Epic's product is huge, and there are so many different things. Once we are properly trained, the...
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Director
I feel like Epic needs to update their software. They really don't have a lot of solutions for our...
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Director
We really don't hear from Epic very often. I know we get some reports, and we sign up for their...
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CMIO
We have some major challenges that have been present since the go-live. One of those major...
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CMIO
Especially during the pandemic, Epic did some really good things and just pushed them out, and they...
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CMIO
We had an implementation executive, and that person was very highly involved, present, and engaged....
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CMIO
I have started thinking of Epic as a medium-sized private college as much as anything. They have a...
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Director
Epic has been pretty reliable. For the training and implementation, Epic was behind the eight ball...
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Director
The ease of use for an end user really depends on whether an end user is looking for reports....
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Director
I really like the transparency of disciplines and documentation within the system. Every discipline...
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VP/Other Executive
In general, we are very happy with Epic. Their product is stable, tried, and true, and it provides...
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VP/Other Executive
We don’t really communicate too much with the executives other than going to conferences and having...
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CIO
I get great support from Epic. I have two types of regular calls with them. I have a strategic call...
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Director
We do have some integration built with other systems. Integration is probably our biggest headache...
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Director
It has been great to be on Epic's platform and not on disparate systems. In terms of visibility, the...
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Director
Epic gives us a package of what certain upgrades entail, and we select from those materials...
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Director
Epic came up with a touchless registration feature during COVID-19 that was really helpful.
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Director
Epic is the gold standard. We have a Cerner shop nearby, and the doctors are always saying how much...
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Director
The vendor could be a little quicker to respond to things that come out, like government mandates...
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Director
The training that Epic gives is proper; it is really good and very thorough. The training helps us...
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Director
We get what we pay for, but I think the solution could be a little cheaper.
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CMIO
Every time there is a quarterly upgrade, we have to go through all of our customizations and check...
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CMIO
Epic has training that they offer but that we don't use. There are a ton of things for new users to...
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CMIO
Epic highly supports our integration goals. We have a long historical relationship, and they make...
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CMIO
The overall quality of EpicCare Inpatient EMR is undoubtedly very high. There is a lot of press and...
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CMIO
EpicCare Inpatient EMR is good at driving outcomes for us, but because some things are lacking in...
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CMIO
Our organization has had EpicCare Inpatient EMR for many years, so it is extremely far advanced and...
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CIO
Epic has been terrific during the pandemic. They have reached out to their customers and asked what...
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CIO
Earlier this year, we built a critical care unit that was previously something else. We put together...
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Director
I have noticed that Epic responds to regulatory changes more than other vendors we work with here. I...
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Director
Users wish they had an easier way to move from the EMR to a flow sheet. I feel like quick links work...
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Director
I really like that I can barcode a patient’s ID band and that the data will jump right into the EMR.
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CMIO
Epic is a great company with great products, but they think they are the bee's knees and that...
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Analyst/Coordinator
Our relationship with Epic is excellent. We receive excellent support. Each application is assigned...
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Analyst/Coordinator
Epic has gone to quarterly upgrades. I would prefer the upgrades to be once a year. It isn't ideal...
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Analyst/Coordinator
With Epic's applications, there is almost nothing that we can't do. Everything integrates well...
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CIO
Epic has continued to impress me and make me glad that they are my EMR vendor. During the pandemic,...
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CIO
Epic has been doing great during the COVID-19 pandemic. They have been such a good vendor to work...
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CIO
Epic has been really good for us. Some really good numbers have begun to show for us. That has been...
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CIO
Epic is far different than the other vendors that we have worked with when it comes to cost. We used...
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CIO
When the COVID-19 pandemic first hit, Epic was well aware of our need to integrate EpicCare...
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Director
I really like EpicCare Inpatient EMR. We were on disparate systems between inpatient, outpatient,...
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Director
We are working on patient engagement projects with Epic and were able to improve the record during...
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VP/Other Executive
Our current group of hospitals is using EpicCare Inpatient EMR very well. Getting everyone on the...
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VP/Other Executive
If an office flags a medication that a patient is taking as being different from what the patient...
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CMIO
Epic keeps their promises. That was hard to get adjusted to because we were used to other vendors...
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CMIO
When something happens and we need something, Epic is at the table with us. During the start of the...
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CIO
I would say Epic is 50/50 when it comes to charging for every little thing. There are a lot of...
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CIO
Epic makes their best effort to keep their promises. I don’t think they overtly tell us a story....
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CIO
We had 24/7 support from Epic during the implementation. We also had a command center, and we had...
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CIO
Overall, Epic has been tremendous. They have aggregated data across health systems and shared that...
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CIO
I was a little disappointed with Epic early on with trying to build data analytics. I should have...
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Physician
EpicCare Inpatient EMR is an interesting product because of some of the ways we can individualize...
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Physician
We can’t do some major things with EpicCare Inpatient EMR. When setting up a patient for surgery, I...
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Physician
When patient information we are trying to upload comes into EpicCare Inpatient EMR, it goes into a...
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Physician
I think Epic is pretty careful to not make promises they are unlikely to keep. The problem I have...
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CIO
When we talk to the vendor's product leads and those making design decisions, I think they listen to...
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CIO
We created our own app that we use internally. We didn’t like Epic's thinking around the design of...
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CIO
The user interface design seems like it is from 1980. I have been harsh and blunt with the vendor...
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Manager
My experience with Epic has been in the role of supporting end users, providers, and nurses. We find...
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Manager
I think the Epic tools are good for offering support. There is the support environment, which is a...
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Manager
Epic's reporting is pretty handy; it is pretty handy to get data out of Epic's system fairly quickly...
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Manager
On the one hand, Epic is a big company. They make a big product, and I work for a very large health...
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Manager
I like how things look, and I like to be able to change how things look. It seems like in my normal...
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Manager
Providers I work with who are pretty tech savvy ask why they can't right-click on something and...
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Manager
Epic has a process of governance to go through, and some changes just take time. We have had some...
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Manager
I know Epic is being proactive because sometimes they upset doctors, but they upset doctors who need...
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VP/Other Executive
Epic really tried to support us during the COVID-19 crisis. They did a lot.
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VP/Other Executive
I have never seen an Epic executive. There are a lot of Epic people who I talk to, but an Epic...
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VP/Other Executive
Epic is always coming out with ways to improve the user experience. Epic does a lot of really...
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