Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)


EpicCare Inpatient EMR Comments
Filtered view: All

KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Things with Epic are going great, but like with every other EMR, we are not really fully integrated....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system's clinical workflows are great. The way we get trained helps us easily roll out a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are showing significant improvements in documentation and charge capture because of the quick...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

One thing that we have been struggling with during the pandemic has been our visitor management, or...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic has the most integrated product on the market for longitudinal care. The inpatient tools work...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

A steep learning curve is required to get the most out of the product. The system is moderately customizable....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that we seem very nimble with being able to make certain adjustments. We have been very...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is responsive and is able to meet our needs. With Epic, I don't feel like we have ever had to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I sometimes have a hard time figuring out how to do something that is fairly simple in the grand...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

I understand why people who implemented Epic's software years ago got it right from the very...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

I am listening to some of the things where Epic is going but has not yet reached. There is a cost...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Epic is doing pretty well, other than costing me a fortune in licensing and infrastructure. We need...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

The thing I have been beating Epic up about is every time they do an upgrade, I have to throw more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can fully customize EpicCare Inpatient EMR. If we have special workflows, we can tailor the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get excellent customer support from Epic. They have the means and capital to pay for top-notch...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am concerned that the basic nursing interface in EpicCare Inpatient EMR is getting busier and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic's support is very, very strong. Their solutions are what organizations make them, but the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution works the way that it is promoted to work. It does so many things that seem like magic,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is definitely effective in keeping us current with new technology. They have a much more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic certainly makes sure that they have coverage at all levels. Their low-level people are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

So far, we have been really impressed with EpicCare Inpatient EMR. We implemented it during the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have used Epic's system previously, so I was familiar with it prior to our go-live. I think it is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

EpicCare Inpatient EMR is a good tool. It has good interoperability with other Epic products. I like...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We love the Epic system and think it great. Epic has been a fantastic company to work with. We have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The Epic system has dashboards. Sometimes the details look okay, but a lot of times, we have to do...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We actually saved money working with Epic because we got rid of a lot of other systems. The Epic...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic's system generally does what it is supposed to do. The application workflows and functionality...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am an Epic person. I love EpicCare Inpatient EMR. The interoperability and support are high...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has a regular time set up where an Epic analyst will reach out to us to see whether we have any...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The way that we have to build things in EpicCare Inpatient EMR is very complicated. I know that it...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

EpicCare Inpatient EMR is very reliable. Its charting is pretty straightforward for users. Epic is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic does a great job of taking new trends and regulatory requirements and coming up with solutions....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic could be a little more transparent about where they have been successful in integrating things....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic has gotten better at keeping their promises over time. Epic has more mature people in there....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Everything is based on Epic's foundational system. If we customize something, we are at risk of not...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic's major strength is that all of the information in the systems are collected under one...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like to see more calculators in EpicCare Inpatient EMR. We still have to rely too much on...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have an assigned Epic TS person for each of our models. We have routine meetings with our TS...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our organization has been assigned what Epic calls a BFF. Our BFF is our partner and our point of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic has a high cost to install and maintain their system. They have a higher overall cost than...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of Epic's greatest strengths is the integration across different settings of care, such as...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic's clinical design and pharmacy tools are some of the better parts of EpicCare Inpatient EMR....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic's relationship management is really good. I know exactly who to go to for things, and I am...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a license for one of Epic's applications, and now Epic is breaking up that license into a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic believes that perfection is the enemy of good enough. Epic always starts out good enough, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like Epic to quit switching TS people on us. We have developed relationships with people,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system is pretty rock solid. It is all one platform, and it has great uptime and performance....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor's support has been pretty good. Overall, I have been pleased with their responsiveness....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I love EpicCare Inpatient EMR. We moved from another EMR, and Epic's system was a welcome change....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic does periodic training on new items and new versions that come out. The training is great, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We get quarterly upgrades for EpicCare Inpatient EMR. Epic stays on top of the latest upgrades and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic has someone we can call at any time. Somebody reaches out from time to time, but that person...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The training for the system is pretty lackluster. It is done once at the beginning, but at the end...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system is the best of a bad bunch. Epic violates every possible design principle in the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

It has taken several years of improvements and a lot of effort on the clinicians' side to get order...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Resident physicians all over the country spend every morning manually transcribing lab values, vital...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Part of the problem is specific to our specialty. We are being asked to do things that don’t make...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I really like the system's user interface. From a build perspective, the database logic is very...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system's expansion into other areas of patient care allows those who provide that care to see a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think Epic needs to improve their system's pharmacist workflows. They are very disjointed and not...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The system is very configurable. That can be good, but it can also mean that there isn't any one...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

In general, Epic's support does a good job of trying to support the way that our organization works,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

In general, I think that this system is one of the best EMRs that I have had the opportunity to use...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There were a lot of problems with the last upgrade that we did for this system. That may have been a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic is trying to balance many competing needs of health systems across the nation, and their...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic's tech support is very receptive, and the account executive who works with us is readily...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The system's workspace can be a little cluttered. Epic tries to present everything that we need to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic is on a quarterly development cadence. We have chosen to stay behind a little to avoid glitches....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The system isn't perfect, but it is the best option out there. EpicCare Inpatient EMR definitely has...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We take upgrading our system very seriously, but I continue to hear complaints from the end users...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When Epic does updates in one area, it inadvertently affects another application. We don’t know...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Epic does have their own training. The IT team does all of that. We have a whole division that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

EpicCare Inpatient EMR is multifaceted and integrates into so many different things.

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

EpicCare Inpatient EMR is such a huge product, so I don’t know how easy it is to use. I would tell...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I like that Epic’s support is 24/7. Epic doesn’t consistently reach out, but they let us know ahead...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic's upgrades have been very insignificant. Our application hasn't had any challenges or problems....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic is very customer centered. I trust that their focus groups and support staff members have given...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think that the system's drug-interaction feature should be able to look at lab results. It only...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The Storyboard feature for EpicCare Inpatient EMR works really well. It meets our needs. Also, I...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My specialty is at the bottom of the list as far as EpicCare Inpatient EMR is concerned. There is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

EpicCare Inpatient EMR is homogeneous. Because of the integration between Epic systems and because...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic does keep promises, but the development takes quite a while. Sometimes the developments need to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is 100% a support family. We pay the licensing fee for technical support every year, so...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is definitely well received despite the fact that providers have to go through certain...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The EMR is too cluttered. I have always wanted to take a bunch of Apple software designers, drop...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

During the training, Epic provided a presentation but not a lot of hands-on training. Epic has...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic is incredibly proactive. Epic goes above and beyond their responsibilities, even if the issue...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic charges for a lot of things but not for every little thing. A lot of things come included with...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

From a quality standpoint, EpicCare Inpatient EMR is great. Epic does well with technical training....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Although Epic is continually coming out with new technology, there are things that Epic struggles...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Some of the specific needs in our space are not accounted for in Epic's technology. There are things...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic's executive involvement has been very good overall. We haven't had to escalate things very...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The Epic system's integration capabilities are one of the worst. They are very closed to the idea of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is a little complex sometimes. There are a million ways to do something, and that can be...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic’s support is amazing. The only issue is that sometimes I get the sense that they don’t...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has excellent support. They are cutting edge.

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A big reason why I would pick the Cerner system over the Epic system is because the Cerner system...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is coming out with many new niche applications that seem to rely 90%–95% on the integrated EMR....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is more of a slow-moving boat, and they take a long time to deliver new things. It may take...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support is excellent. Epic assigns technology support staff by application, and that is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The EHR side of the implementation took more time than anything else. Things are getting better all...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the context of using everything else besides the implementation, the Epic system has been a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would absolutely buy this system again. It is head and shoulders above anything else on the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

As far as I can tell, the vendor seems to keep their promises, and they try to be responsive. I...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The functionality of the system is excellent but almost overwhelming. I am an expert, but for...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's training has gotten much better. When we first started on the product, the trainers had...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor does really well with interoperability. They have come a long way. I am someone who...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I moved to this solution from a very optimized version of another solution. That was a step back...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor does not nickel-and-dime. There may be fees, but we are well aware of what they are....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor has been fully transparent. We would always like more features, but the system works as...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor's support is accurate and honest. If the support people don’t know something, they will...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had frustration with the speed at which Epic is getting off of the hyperspace client and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I were making the decision again today, I would buy this system again. In my career, I have had...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system's flow is a little challenging to figure out. The workflow, number of screens, and number...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am very glad we went with Epic, but I wish we would have implemented the system much better than...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have made a lot of improvements with end-user EMR satisfaction. We were pretty low, but we have...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic has a really strong bench for supporting infrastructure. We have a very tight collaboration...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

What I like best about EpicCare Inpatient EMR is that it is configurable. That is the product's...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic makes things as efficient as they can for us in regard to EpicCare Inpatient EMR. They are...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

EpicCare Inpatient EMR is clunky. The system doesn't have a steep learning curve. It is worse. The...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the past, I didn't have a very positive opinion of Epic because I didn't have a strong connection...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic has some of the best technical training that I have ever seen. Their trainers are very...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As with any solution, there is always more that could be done in EpicCare Inpatient EMR. The...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

My goals aren't the same as my doctors' goals. EpicCare Inpatient EMR works fine for me as an...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have never used Epic's phone support, but their web support is absolutely perfect. Their support...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't personally have someone at Epic who I can reach out to, but my manager does. My manager can...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would recommend EpicCare Inpatient EMR to other people who are considering an EMR and don't have a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic has been great through all of this COVID-19. They are willing to help out and do what they have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic's solution has been great for managing our vaccines. All of the scheduling for first and second...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We recently went live on the newest version of the solution, and we noticed a couple of trends with...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Quarterly upgrades with Epic are more manageable than the giant, yearlong releases that they used to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic does a good job of informing us of upgrades. They release notes well in advance and have future...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic pretty much keeps all their promises. There have been things that they couldn't get to as...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic provides very passive education. They have a lot of things, and we have to go out and get those...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would definitely repurchase EpicCare Inpatient EMR because it is much better than our previous EMR....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't live in the EMR like the nurses and physicians. Each person's role is different, and I have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have regular meetings with our individual Epic person. The vendor also includes at least one...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We work with multiple groups, and we have to make everything work for everybody, so things can get a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Anytime we have an issue, question, or concern, we reach out to Epic, and they help us through that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I really love Epic. There is so much information in the system. Once we have learned our way around,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We got training from the vendor, but it was not helpful. The training was very basic, and the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic was wonderful with COVID-19. They have been so on top of things. The system flags patients and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our BFF is really great. We get such good support from that person. Our BFF is really the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We host several organizations through Community Connect, and it is a good thing that we can extend...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Epic used to do a big upgrade every two to three years. Now, they do little upgrades every three...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Epic is by far the best EMR out there, but we still aren't where I thought we would be by now when I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

We hardly ever talk to Epic's people directly. When we have, they have been very responsive. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

The system allows me to review how our doctors are doing and how long it takes them to sign off on...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Epic wasn’t my first choice going in. We have a team that is working on continuous improvement with...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There is a lack of flexibility in terms of what Epic can and can’t do. When some enhancements are...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The system displays data well, and it populates the data in multiple places. That cuts down on...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lately, we have been a little bit surprised by every additional module costing extra. It seems like...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic should continue the virtual classes they started with COVID-19. The quality of those wasn't so...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is starting to address some of the functionality that we have had trouble with. I know that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For a long time, Epic was making sure that we knew the availability of new modules and what was...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest concern for us is interoperability, especially in terms of our extension to outside...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor avoids charging for every little thing. The way they bill us is pretty standard....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic provides a lot of good technical support and dedicated resources to each team. That support has...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic has some very particular requirements about how we operate. We don’t want technology to run our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we are building with EpicCare Inpatient EMR, we uncover limitations. We know Epic is doing...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We went through a significant process before deciding to move to Epic. We vetted a variety of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Our implementation was pretty aggressive. We did Epic's Foundation System installation. That...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The biggest benefit that we have seen since going live with Epic has been that we are now on one...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic's product is designed to support end users very well. The interface is user friendly and makes...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The area of the system that needs some more development is the reporting in terms of pulling data,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A lot of money is spent on creating a campus at Epic's site in Wisconsin. The cost is excessive,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are still very early on the system. Given some of the angst from our historic EHR that we are...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic does great work and has great products, but I wish Epic would make a statement around whether...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic does offer training. Normally, we get initial training, and if there is an update or something,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend EpicCare Inpatient EMR. It is easy for me to use. It is hard to recommend because...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor rolls out quarterly updates with new functionality and items regarding regulatory issues....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have 24/7 support from the vendor. We can email the vendor at night, during the day, and on...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ease of use really depends on the end user. The vendor provides a lot of support, and the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We implemented the product a long time ago, and I am sure that our experience would be very...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic shows us the fancy things that are coming out and that they always talk about, and some of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

EpicCare Inpatient EMR works really well. It is a system I don't hear many complaints about....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is very in tune with what Epic thinks we want, but I don't think they do as good of a job of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is very responsive. We have called at very odd hours, and we have always received the support...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

EpicCare Inpatient EMR has a lot of functionality that is very complex. If people are going to buy...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I started with the paper world documentation, and now we have Epic's system. Having used both paper...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I feel really highly about Epic. I love Epic. I temporarily went to another location for a few...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would like it if we could get EpicCare Inpatient EMR's blood product administration to the point...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would tell other organizations looking at EpicCare Inpatient EMR to make sure that they give...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of the training for upgrades happens through an application that requires our teams to spend a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic could improve their technical documentation because it is so complicated and confusing....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

EpicCare Inpatient EMR is an amazing platform. It has great functionality, and there are a lot of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We still have a good working relationship with Epic, but they are large now. The company is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The most beautiful thing is the ability to share data across our organization. We have access to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

EpicCare Inpatient EMR allows us to make decisions about patient care and safety using the data...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

EpicCare Inpatient EMR has structured data, so we can pull reports from it. EpicCare Inpatient EMR...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We never really had any Epic people on-site for our go-live. Between our own savvy team and help...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic is successful because they set rules, and there is no deviation. They have a plan, and they...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The doctors love Epic's system, but that might be because it is a shiny new object. The integration...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic's system is not an easy system to learn. There are so many environments. Managing everything is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I couldn't believe that the organization that acquired us and that is on Epic's system had so many...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's training is robust, but navigating the system could be easier. The challenge we face is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Epic gathers best practices from users. They are not always valuable to our site or our region. I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

On Epic's clinical side, we are getting better. We have some clinical folks who do whatever Epic...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have a good relationship with Epic. They are responsive to our needs. Epic doesn't do backflips...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

I have used nine EMR systems in my career. EpicCare Inpatient EMR is the best so far. When Epic...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Epic holds large user-group interactions that they garner feedback from. They are transparent with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I like how the orders work in the system. It is easy to see the orders and know what is happening...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I like how my Epic systems are all functioning together. We have access to patient records in the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing that works well is the general support structure. We have access to Epic in a very direct,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic could improve their focus on the Foundation System. We built our system as close to Foundation...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic has pretty good support. They have very good people that have come for the implementation. I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been very happy with Epic's training and the option for us to do virtual training,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are ramping up for meeting the information blocking provisions, and we are really hoping to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Epic's technology is leading edge. Epic is very proactive with some of the areas in which we are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The only downtime we have had with Epic has been related to our own internal challenges. We were...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The one thing that I would like to see improvement on has to do with the help links. The vendor has...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like how easy the product integrates with the different areas and how it automates a lot of the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic’s EMR is not perfect, but if the decision were left up to me, I would still buy the system again....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I like pretty much everything about EpicCare Inpatient EMR. Sometimes the vendor makes changes just...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic uses sales a little too much. They try to sell us things that won’t be available for years....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When compared to what we are seeing with iOS and Microsoft, Epic’s ease of use is probably average...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the go-live, we received wonderful care from Epic and resources that guided us through every...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very thorough and very good, but having the whole picture of a patient in one spot...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic's upgrades are really relevant to us and help us improve our care. The system is great for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Given the options that are in the market, I would buy EpicCare Inpatient EMR again. Right now, the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we went live with Epic, we had too much data to put on a single instance based on the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is definitely part of our long-term strategy, but there are gaps. I don't have a clear...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Early on, I was impressed with how much better the Epic system is than our previous system. But the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we had to start over, I would still move to the Epic system. There are places like billing and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The clinical tools that Epic has are really good, but we can't get a formulary list because of the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is resistant to supporting our integration and interoperability goals. We don’t always...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product was like a shiny object. But once we dug deep, we ran into problems. The system is...

Feb 2021