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EpicCare Inpatient EMR Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Director
Interfacing and Integration
We do have some integration built with other systems. Integration is probably our biggest headache...
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Director
Functionality and Upgrades
It has been great to be on Epic's platform and not on disparate systems. In terms of visibility, the...
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Director
Functionality and Upgrades
Epic gives us a package of what certain upgrades entail, and we select from those materials...
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Director
Service and Support
Epic came up with a touchless registration feature during COVID-19 that was really helpful.
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Director
Functionality and Upgrades
Epic is the gold standard. We have a Cerner shop nearby, and the doctors are always saying how much...
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Director
Relationship
The vendor could be a little quicker to respond to things that come out, like government mandates...
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Director
Implementation and Training
The training that Epic gives is proper; it is really good and very thorough. The training helps us...
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Director
ROI / Cost (care and feeding)
We get what we pay for, but I think the solution could be a little cheaper.
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CMIO
Other Observations & Comments
Every time there is a quarterly upgrade, we have to go through all of our customizations and check...
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CMIO
Other Observations & Comments
Epic has training that they offer but that we don't use. There are a ton of things for new users to...
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CMIO
Service and Support
Epic highly supports our integration goals. We have a long historical relationship, and they make...
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CMIO
Functionality and Upgrades
The overall quality of EpicCare Inpatient EMR is undoubtedly very high. There is a lot of press and...
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CMIO
Sales and Contracting
EpicCare Inpatient EMR is good at driving outcomes for us, but because some things are lacking in...
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CMIO
Functionality and Upgrades
Our organization has had EpicCare Inpatient EMR for many years, so it is extremely far advanced and...
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CIO
Service and Support
Epic has been terrific during the pandemic. They have reached out to their customers and asked what...
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CIO
Service and Support
Earlier this year, we built a critical care unit that was previously something else. We put together...
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Director
Service and Support
I have noticed that Epic responds to regulatory changes more than other vendors we work with here. I...
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Director
Functionality and Upgrades
Users wish they had an easier way to move from the EMR to a flow sheet. I feel like quick links work...
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Director
Functionality and Upgrades
I really like that I can barcode a patient’s ID band and that the data will jump right into the EMR.
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CMIO
Relationship
Epic is a great company with great products, but they think they are the bee's knees and that...
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Analyst/Coordinator
Service and Support
Our relationship with Epic is excellent. We receive excellent support. Each application is assigned...
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Analyst/Coordinator
Functionality and Upgrades
Epic has gone to quarterly upgrades. I would prefer the upgrades to be once a year. It isn't ideal...
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Analyst/Coordinator
Functionality and Upgrades
With Epic's applications, there is almost nothing that we can't do. Everything integrates well...
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CIO
Service and Support
Epic has continued to impress me and make me glad that they are my EMR vendor. During the pandemic,...
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CIO
Service and Support
Epic has been doing great during the COVID-19 pandemic. They have been such a good vendor to work...
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CIO
Functionality and Upgrades
Epic has been really good for us. Some really good numbers have begun to show for us. That has been...
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CIO
ROI / Cost (care and feeding)
Epic is far different than the other vendors that we have worked with when it comes to cost. We used...
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CIO
Interfacing and Integration
When the COVID-19 pandemic first hit, Epic was well aware of our need to integrate EpicCare...
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Director
Interfacing and Integration
I really like EpicCare Inpatient EMR. We were on disparate systems between inpatient, outpatient,...
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Director
Functionality and Upgrades
We are working on patient engagement projects with Epic and were able to improve the record during...
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VP/Other Executive
Other Observations & Comments
Our current group of hospitals is using EpicCare Inpatient EMR very well. Getting everyone on the...
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VP/Other Executive
Functionality and Upgrades
If an office flags a medication that a patient is taking as being different from what the patient...
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CMIO
Service and Support
Epic keeps their promises. That was hard to get adjusted to because we were used to other vendors...
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CMIO
Service and Support
When something happens and we need something, Epic is at the table with us. During the start of the...
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CIO
ROI / Cost (care and feeding)
I would say Epic is 50/50 when it comes to charging for every little thing. There are a lot of...
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CIO
Relationship
Epic makes their best effort to keep their promises. I don’t think they overtly tell us a story....
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CIO
Service and Support
We had 24/7 support from Epic during the implementation. We also had a command center, and we had...
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CIO
Service and Support
Overall, Epic has been tremendous. They have aggregated data across health systems and shared that...
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CIO
Other Observations & Comments
I was a little disappointed with Epic early on with trying to build data analytics. I should have...
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Physician
Functionality and Upgrades
EpicCare Inpatient EMR is an interesting product because of some of the ways we can individualize...
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Physician
Functionality and Upgrades
We can’t do some major things with EpicCare Inpatient EMR. When setting up a patient for surgery, I...
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Physician
Interfacing and Integration
When patient information we are trying to upload comes into EpicCare Inpatient EMR, it goes into a...
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Physician
Technology
I think Epic is pretty careful to not make promises they are unlikely to keep. The problem I have...
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CIO
Functionality and Upgrades
When we talk to the vendor's product leads and those making design decisions, I think they listen to...
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CIO
Interfacing and Integration
We created our own app that we use internally. We didn’t like Epic's thinking around the design of...
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CIO
Functionality and Upgrades
The user interface design seems like it is from 1980. I have been harsh and blunt with the vendor...
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Manager
Functionality and Upgrades
My experience with Epic has been in the role of supporting end users, providers, and nurses. We find...
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Manager
Technology
I think the Epic tools are good for offering support. There is the support environment, which is a...
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Manager
Functionality and Upgrades
Epic's reporting is pretty handy; it is pretty handy to get data out of Epic's system fairly quickly...
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Manager
Other Observations & Comments
On the one hand, Epic is a big company. They make a big product, and I work for a very large health...
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Manager
Technology
I like how things look, and I like to be able to change how things look. It seems like in my normal...
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Manager
Functionality and Upgrades
Providers I work with who are pretty tech savvy ask why they can't right-click on something and...
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Manager
Service and Support
Epic has a process of governance to go through, and some changes just take time. We have had some...
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Manager
Relationship
I know Epic is being proactive because sometimes they upset doctors, but they upset doctors who need...
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VP/Other Executive
Service and Support
Epic really tried to support us during the COVID-19 crisis. They did a lot.
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VP/Other Executive
Relationship
I have never seen an Epic executive. There are a lot of Epic people who I talk to, but an Epic...
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VP/Other Executive
Technology
Epic is always coming out with ways to improve the user experience. Epic does a lot of really...
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VP/Other Executive
Other Observations & Comments
I would really like to see Epic do more development in the Haiku and Canto apps. The world is...
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Physician
Relationship
Epic needs to be more responsive to the needs of the users.
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Physician
Functionality and Upgrades
The system is good and is the strongest EMR out there. It is big, and it has a lot of information,...
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CMIO
Functionality and Upgrades
I like the ease of use for the end users once they are trained. Training them on the product is...
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CMIO
Functionality and Upgrades
I like Epic’s reporting capabilities. They deliver a lot of things for reporting, so we are not...
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CMIO
Interfacing and Integration
I think Epic could improve their blood product modules, or they could have a product module. The...
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Manager
Functionality and Upgrades
The Epic system is super easy to use and super stable. The innovation is mostly there. The system is...
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Manager
Functionality and Upgrades
Epic is great at bringing information to us in an intuitive manner. The biggest struggle that we...
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Manager
ROI / Cost (care and feeding)
I would buy EpicCare Inpatient EMR again. I don't think that the system has had that crazy of a cost....
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CIO
Functionality and Upgrades
Things with Epic have been going extremely well. They are very prescriptive. The stories we hear...
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CIO
Relationship
I have been in discussions with Judy Faulkner where she has seen something we are trying to do and...
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CMIO
Service and Support
Epic is a great organization. If something isn't perfect in the first version, Epic gets it perfect...
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CMIO
Service and Support
Epic gets back to us very quickly, is very attentive, and is very engaged in solving our problems. I...
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CMIO
Service and Support
We have a technical contact person we can contact at any time, and we have a desk buddy from Epic we...
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Director
Functionality and Upgrades
I want my colleagues to know that Epic's software is accurate and user friendly. The software...
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Director
Future Outlook
To the best of my knowledge, the product is part of our long-term plans. I can't speak to the...
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Director
Service and Support
I don't have any challenges or issues with Epic. They have avoided charging us for every little...
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Director
Functionality and Upgrades
I would like more of the fields to be prepopulated to save time in the workflows. There are...
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Director
Functionality and Upgrades
I would like to add electronic signatures to the system. I assume that Epic has that ability, but...
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Director
Service and Support
The vendor has created an outstanding tool that supports our workflows and hospitals. As Epic...
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Manager
Functionality and Upgrades
We had to do a lot of tweaking to make the system work the way we wanted it to, but it is very...
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Manager
Other Observations & Comments
We are hosting the system ourselves. I don't think Epic ever gives customers full control. We are a...
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Manager
Functionality and Upgrades
Epic does well with reporting. Gathering reports has been a lot easier. The hospital units all have...
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Manager
Lessons Learned
The system is something that people need to get used to and learn. Epic is constantly upgrading it,...
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CIO
ROI / Cost (care and feeding)
I am looking to overhaul everything and upgrade our current environment to a standard model so that...
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CIO
Relationship
Epic is Epic and does pretty much everything. We have to stay with the system. It makes sense. Epic...
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CIO
Relationship
I have found Epic's executives to be accommodating. They will meet with us to discuss things that we...
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VP/Other Executive
Relationship
Epic prices based upon one's growth. In March, they pretty much told everybody to not worry about...
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VP/Other Executive
Other Observations & Comments
Health systems haven’t adopted standard languages. I would like Epic to use their influence to...
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VP/Other Executive
Functionality and Upgrades
I like the fact that Epic puts the patient at the center when designing their software. However, the...
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Manager
Functionality and Upgrades
We went from another vendor to Epic, and that was definitely a step up in terms of the product. From...
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Manager
Functionality and Upgrades
Epic's system is proprietary; it has certain alerts like most EMRs have. Its basic functionality...
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Nurse
Functionality and Upgrades
My experience coming into a role using EpicCare Inpatient EMR has been good. I was a superuser with...
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Director
Functionality and Upgrades
Epic could improve the standardized delivery of requirements, whether the requirements are federal...
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CMIO
Other Observations & Comments
Epic tried to develop measures that got implemented or flags that could be rolled out and...
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CIO
Service and Support
During COVID-19, Epic was great. They really went to bat in some areas. They didn't charge for...
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CIO
ROI / Cost (care and feeding)
Regarding the direction Epic is going in with new products, they are becoming like the old Cerner in...
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CMIO
ROI / Cost (care and feeding)
Epic does charge for things, but that is all laid out. There is a lot we get with their basic...
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CMIO
Interfacing and Integration
Epic has been pretty good at delivering new technology. They are certainly looking at things like...
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CMIO
Interfacing and Integration
Sometimes the way Epic is structured makes it hard to make changes that we might like to do. It is...
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CIO
Service and Support
We meet with the Epic team regularly. They have been on board with the whole COVID-19 vaccination...
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CIO
Service and Support
I would rate Epic pretty high. Epic's software is expensive; there is no way around that. But it...
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CMIO
Service and Support
When we have issues, Epic is pretty good to work with. We haven’t had a lot of issues or things that...
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CMIO
Functionality and Upgrades
There is a reason that Epic is the market leader in terms of overall functionality, which is...
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Analyst/Coordinator
Service and Support
Throughout the COVID-19 crisis, I felt like we got a lot of information from Epic. We had somebody...
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Analyst/Coordinator
Functionality and Upgrades
Epic keeps their promises. I am not going to say that everything that we want in the EMR is always...
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CMIO
Functionality and Upgrades
I love this product because I have everything in one place. We picked this product for that reason....
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CMIO
Functionality and Upgrades
If I could enhance anything in this product, I would enhance the ease of use and navigation. As we...
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CMIO
ROI / Cost (care and feeding)
Epic is very expensive. Besides Cerner, there really isn't another competitor, so Epic can charge a...
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CMIO
Functionality and Upgrades
Physicians are still complaining that there are too many clicks to navigate around Epic EMR. Added...
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CIO
Relationship
We did an upgrade to Epic's system during COVID-19. The update went so smoothly that the EVP I...
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CIO
Lessons Learned
Epic supported us well through COVID-19. I have no complaints. There is probably more we could ask...
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Director
Functionality and Upgrades
The system is great. It has everything in it, and everything works together. Epic's setup is very...
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Director
Functionality and Upgrades
The system is not easy to use, but when people use it all day long, it becomes easier. The nurses do...
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Director
Service and Support
The vendor keeps their promises. When we ask for something, we get it.
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Director
Service and Support
The overall product quality is good. I just hate how long it takes Epic to do things. The downtime...
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Director
Functionality and Upgrades
The product definitely enhances the speed at which things get done. We get things to the right...
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Manager
Service and Support
The upgrades are good simply because the people who work with us prepare us and give us tip sheets...
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Manager
Other Observations & Comments
I would never get training directly from an Epic person. I would get the training from our IT...
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Manager
Functionality and Upgrades
The system is working as promoted. It is meeting our needs, but we sometimes wonder why the system...
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CMIO
Other Observations & Comments
We went to Epic and renegotiated a more holistic contract with them for the products that we were...
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CMIO
ROI / Cost (care and feeding)
Epic is starting to get deep and dirty into AI with their predictive model, and they have a very...
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CMIO
Functionality and Upgrades
I am still an Epic fan, but the aspects of the EHR for our specialty don’t get as much attention as...
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CMIO
Functionality and Upgrades
I don’t think that Epic’s technical people know what the impact of every one of the changes they...
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CIO
Service and Support
Epic has been pretty good across the board. They have been fairly responsive when we have needed...
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CIO
Implementation and Training
For COVID-19, we implemented some functionality using a third party that is Epic's partner, but we...
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CIO
Sales and Contracting
By and large, Epic was gracious with licensing and other things that we needed to expand and do...
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CIO
Service and Support
There are a few things that Epic told us that were misleading. Epic doesn't really do the upgrades....
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CMIO
Implementation and Training
I would give Epic a high rating for training. Once we become a physician builder, we can do whatever...
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CMIO
Implementation and Training
Additional and ongoing training is done more internally than externally. The vendor does have...
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CMIO
Relationship
The vendor executives are involved and pretty good overall. The only reason I don't give the top...
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CMIO
ROI / Cost (care and feeding)
The price of the system is a bit of a pain point for several end users.
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CMIO
Relationship
The strongest pieces are around the vendor's engagement and the relationship we have developed among...
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CMIO
Service and Support
The vendor engages us to support physicians, and that is definitely something worth mentioning....
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CMO
ROI / Cost (care and feeding)
We have an agreement with Epic, and I am frequently surprised by the extra charges. I am sure that...
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CMO
Service and Support
Epic's phone and web support people are very responsive. I know the EMR market pretty well, and I...
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Manager
ROI / Cost (care and feeding)
Because of the cost, I don't know that anyone would ever get their money's worth for the product....
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Manager
Lessons Learned
I would probably buy Epic's system again. Hindsight is always 20/20, so I would change some things....
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Manager
Service and Support
Epic has been responsive to our needs during COVID-19. Due to the demand, it maybe has taken a bit...
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Manager
Functionality and Upgrades
At face value, the product works as promoted, but the workflows sometimes aren't realistic for...
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Manager
Functionality and Upgrades
I guess Epic delivers new technology. They try to stay updated on the latest and greatest things in...
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CMIO
Relationship
Epic has been exceptional with some things that they have done during COVID-19. Epic has been...
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CMIO
Service and Support
I have always felt like we have been supported well. Epic has given us very good support on multiple...
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CMIO
Functionality and Upgrades
EpicCare Inpatient EMR gives us the flexibility and structure to do multiple things within our...
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CIO
Service and Support
Epic is the best company I have worked with. They provide great support. I have monthly calls with...
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CIO
ROI / Cost (care and feeding)
I am very excited about the work Epic is doing on ambient voice features and natural language...
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CIO
Other Observations & Comments
We have had a little turnover with Epic. That is to be expected when a vendor has a lot of young...
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Nurse
Service and Support
Epic's support has been very helpful for us throughout the COVID-19 crisis, and we have been able to...
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Nurse
Relationship
Whether Epic keeps their promises depends on what the promises are. The system has been the best...
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Nurse
Functionality and Upgrades
I don't want to say all negative things about Epic. Having EpicCare Inpatient EMR has been a huge...
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Nurse
Functionality and Upgrades
My issue with Epic is that we are still unable to get denominator data. The denominators are how...
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Director
Implementation and Training
The beginning of the implementation of the product was very difficult; some areas were beyond...
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Director
Implementation and Training
The burden on the management people during the implementation was extraordinary. Our people have...
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Director
Interfacing and Integration
Epic's EMR has helped us to integrate multiple products together. There is definitely a benefit to...
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Director
Functionality and Upgrades
Epic's product is fairly easy to use. Some people struggle with the concepts, but I think the...
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Director
Other Observations & Comments
I can't tell how good Epic's support is because we are too early in the situation. The support has...
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Director
ROI / Cost (care and feeding)
Knowing whether we have gotten our money's worth is difficult. The product is a lot of money.
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CMO
Lessons Learned
I would tell someone looking at the product that we had been on other vendor’s systems, talked to a...
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CMO
Service and Support
The vendor has quickly turned things out during the COVID-19 crisis, and that has been incredible....
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CMO
Interfacing and Integration
We haven’t quite gotten where we were anticipating with integration and interoperability. Based on...
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CMO
Functionality and Upgrades
The system is fairly easy to use. The problem is that I would have rated it higher before, but we...
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CMO
Technology
I have been really impressed with how the vendor has started to look at new technology before I ask...
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CMO
Service and Support
We had a physician that wanted to add a feature, and we are super close with the analysts, but it...
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CMO
Relationship
For the vendor’s executive involvement, I get the sense that there are times when things are really...
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CMO
Future Outlook
In a year from now, I see my satisfaction being about the same. There are some progressive things...
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Director
Service and Support
Epic has been good to work with. Everything the vendor has upgraded has been fine. Epic's support is...
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Director
Functionality and Upgrades
A pain point with Epic is how they create their encounters. Everything we do is an encounter. That...
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Nurse
Functionality and Upgrades
Epic has a great EMR solution. I like how customizable it is, and we can cater to our site and each...
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Nurse
Functionality and Upgrades
I would love to see and use the app for Epic's EMR. I think they have something out there that...
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Manager
Relationship
We are very happy with Epic. I would recommend them to everybody. I love Epic, and they are very responsive....
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Manager
Functionality and Upgrades
If we look at where we are today, the product is not meeting all of our needs. However, if we look...
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Director
Functionality and Upgrades
For the most part, I really like Epic's functionality, upgrades, and new features, such as Secure...
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Director
Functionality and Upgrades
There are some issues with EpicCare Inpatient EMR in that everybody's interface looks different and...
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Director
Other Observations & Comments
I have had some problems with some of Epic's things, but that is probably due to the way we...
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Director
Relationship
There is probably a lot of executive involvement with our product specialist. Epic is responsive to...
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Manager
Relationship
Epic is very good at not making promises they know they can't keep. If I really want a certain...
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Manager
Functionality and Upgrades
We are significantly better off using Epic's system than we were with what we were using before.
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Manager
Other Observations & Comments
I voted for another vendor's product over Epic's product, so I didn't get what I wanted, but I don't...
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Manager
Service and Support
We have our own support team. We have a clinical informatics team that is awesome. I would give the...
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Manager
Functionality and Upgrades
EpicCare Inpatient EMR helps us. We couldn't do our job without the system, but I don't know whether...
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Manager
Future Outlook
I would tell others that the system is very efficient and easy to navigate. Epic has helped with...
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CMIO
Interfacing and Integration
We are in an Epic-saturated market. I thought it would be easy to share information between Epic...
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CMIO
ROI / Cost (care and feeding)
Before COVID-19, I would have said that Epic nickel-and-dimes us a great deal. However, they have...
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CFO
Functionality and Upgrades
EpicCare Inpatient EMR helps with our quality. The system has a lot of warnings to make sure that...
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CFO
Functionality and Upgrades
I have been disappointed with Epic's reporting. Reporting is one thing that was promised but was not...
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CFO
ROI / Cost (care and feeding)
EpicCare Inpatient EMR has turned out to be much more expensive than what we originally thought it...
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Manager
Functionality and Upgrades
We are notified if there are any changes to the product or things that we would see from our IT...
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Manager
Technology
There haven't been any major technology changes recently. We have one ongoing issue with the product...
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Director
Other Observations & Comments
I would like to see some tools from Epic that integrate more with the portal and allow us to have...
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Nurse
ROI / Cost (care and feeding)
For the most part, I would say that Epic avoids charging us for every little thing. There are some...
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Nurse
Service and Support
Recently, we had a really bad experience with an upgrade. During upgrades, Epic provides people who...
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Nurse
Service and Support
For the most part, Epic's service is proactive. It really depends on who users are dealing with....
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Nurse
Functionality and Upgrades
I am super impressed with how Epic is continually developing. They look out ahead to see what they...
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Nurse
Functionality and Upgrades
I think that Epic helps to drive tangible outcomes for customers when those outcomes match with the...
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Nurse
Relationship
Epic is not perfect, but I would say that they get really close. The main thing that makes a...
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VP/Other Executive
Service and Support
I haven't been quite as close to Epic during the COVID-19 crisis. I get some updates from them, and...
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VP/Other Executive
ROI / Cost (care and feeding)
Epic avoids nickel-and-diming. They charge us enough up front that they cover their bases.
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VP/Other Executive
Service and Support
Epic is pretty good at supporting our integration and interoperability goals. They do a really great...
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VP/Other Executive
Functionality and Upgrades
Epic offers so many ways of doing things that the system can get a little confusing for end users. I...
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Director
Implementation and Training
We had an open Webex call with Epic when we went live on our pump and EMR integration, even though...
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Director
Service and Support
We did an upgrade recently. With Epic, every application has an assigned technical services person....
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Director
Implementation and Training
To be certified in Epic's systems, we had to go to Epic for training. Epic's initial training is...
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Director
Functionality and Upgrades
EpicCare Inpatient EMR is a very complex system. New users in particular can get lost in everything....
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Director
Functionality and Upgrades
Besides Epic's quarterly releases, we also do monthly updates for any critical patches. During the...
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CMIO
Implementation and Training
We do the Epic training. If anything could make the product work better as promoted, it would be...
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CMIO
Technology
When it comes to interoperability, Epic’s code is so old. I think that Epic is the best EMR product...
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Director
Functionality and Upgrades
EpicCare Inpatient EMR has a nice interface and a lot of opportunities for customization. But I also...
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CMIO
Technology
Overall, Epic is doing a very good job. They are on the forefront of EMR technology, and from what I...
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CMIO
Functionality and Upgrades
Epic does deliver new technology, but it doesn't always meet our needs. Epic's process of updates...
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CMIO
Functionality and Upgrades
We can delay Epic's quarterly upgrades to some extent, but the more we delay, the more complicated...
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CMIO
Service and Support
Epic has done quite a bit to assist us with COVID-19, and they are trying to stay on top of it. But...
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CMIO
ROI / Cost (care and feeding)
Epic doesn't nickel-and-dime in the traditional sense. We are guaranteed to have everything we first...
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CMIO
Functionality and Upgrades
The usability challenges that we experience in EpicCare Inpatient EMR are a combination of us...
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Manager
Functionality and Upgrades
I really like EpicCare Inpatient EMR. I am relatively new to Epic, but I have been impressed with...
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Physician
Other Observations & Comments
The vendor's support needs to work more with the frontline staff rather than the leaders. Then the...
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Physician
Service and Support
The vendor is pretty good at being proactive. When we reach out to them, they help us. The product...
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CIO
Service and Support
The only issue that I get really loud complaints about is that some of the surgeons used to have a...
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CIO
Implementation and Training
Epic's implementations are painful because Epic is telling people to do things the whole time, and...
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CIO
Functionality and Upgrades
We have some weird performance issues with Epic's system. For example, in one area, the screen goes...
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CIO
Functionality and Upgrades
In terms of the application component, I would tell Epic that I really want them to get blood bank...
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Manager
Service and Support
Epic stepped up during COVID-19. They made information available and made sure that the correct...
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Manager
Interfacing and Integration
I like the ability to see all the applications we use in the Epic system connected to the EMR in...
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Director
Functionality and Upgrades
EpicCare Inpatient EMR does have room for improvement, but Epic is steadily working to improve it....
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Director
Sales and Contracting
Within the last year or so, Epic has been really pushy. They bug us to death in order to get us to...
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Director
ROI / Cost (care and feeding)
There is monthly maintenance for everything, but Epic is very up front about their charges. We know...
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Director
Implementation and Training
Epic does very well with their training. We have had a fair number of technical support people over...
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Director
Lessons Learned
If we had a standard workflow and our people followed that workflow, the system would work in the...
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