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EpicCare Inpatient EMR Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

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User Commentary

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Director

What I like best about EpicCare Inpatient EMR is that it is configurable. That is the product's...

May 2021
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Manager

Epic makes things as efficient as they can for us in regard to EpicCare Inpatient EMR. They are...

May 2021
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Analyst/Coordinator

EpicCare Inpatient EMR is clunky. The system doesn't have a steep learning curve. It is worse. The...

May 2021
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Analyst/Coordinator

In the past, I didn't have a very positive opinion of Epic because I didn't have a strong connection...

May 2021
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Analyst/Coordinator

Epic has some of the best technical training that I have ever seen. Their trainers are very...

May 2021
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Analyst/Coordinator

As with any solution, there is always more that could be done in EpicCare Inpatient EMR. The...

May 2021
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Analyst/Coordinator

My goals aren't the same as my doctors' goals. EpicCare Inpatient EMR works fine for me as an...

May 2021
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Analyst/Coordinator

I have never used Epic's phone support, but their web support is absolutely perfect. Their support...

May 2021
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Analyst/Coordinator

I don't personally have someone at Epic who I can reach out to, but my manager does. My manager can...

May 2021
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Analyst/Coordinator

I would recommend EpicCare Inpatient EMR to other people who are considering an EMR and don't have a...

May 2021
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CIO

Epic has been great through all of this COVID-19. They are willing to help out and do what they have...

Apr 2021
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CIO

Epic's solution has been great for managing our vaccines. All of the scheduling for first and second...

Apr 2021
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Analyst/Coordinator

We recently went live on the newest version of the solution, and we noticed a couple of trends with...

Apr 2021
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Analyst/Coordinator

Quarterly upgrades with Epic are more manageable than the giant, yearlong releases that they used to...

Apr 2021
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Analyst/Coordinator

Epic does a good job of informing us of upgrades. They release notes well in advance and have future...

Apr 2021
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Manager

Epic pretty much keeps all their promises. There have been things that they couldn't get to as...

Apr 2021
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Manager

Epic provides very passive education. They have a lot of things, and we have to go out and get those...

Apr 2021
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Manager

I would definitely repurchase EpicCare Inpatient EMR because it is much better than our previous EMR....

Apr 2021
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Manager

I don't live in the EMR like the nurses and physicians. Each person's role is different, and I have...

Apr 2021
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Manager

We have regular meetings with our individual Epic person. The vendor also includes at least one...

Apr 2021
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Manager

We work with multiple groups, and we have to make everything work for everybody, so things can get a...

Apr 2021
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Director

Anytime we have an issue, question, or concern, we reach out to Epic, and they help us through that...

Apr 2021
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Analyst/Coordinator

I really love Epic. There is so much information in the system. Once we have learned our way around,...

Apr 2021
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Analyst/Coordinator

We got training from the vendor, but it was not helpful. The training was very basic, and the...

Apr 2021
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Analyst/Coordinator

Epic was wonderful with COVID-19. They have been so on top of things. The system flags patients and...

Apr 2021
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Director

Our BFF is really great. We get such good support from that person. Our BFF is really the...

Apr 2021
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Director

We host several organizations through Community Connect, and it is a good thing that we can extend...

Apr 2021
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Epic used to do a big upgrade every two to three years. Now, they do little upgrades every three...

Apr 2021
(0)
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Epic is by far the best EMR out there, but we still aren't where I thought we would be by now when I...

Apr 2021
(0)
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We hardly ever talk to Epic's people directly. When we have, they have been very responsive. The...

Apr 2021
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The system allows me to review how our doctors are doing and how long it takes them to sign off on...

Apr 2021
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Nurse

Epic wasn’t my first choice going in. We have a team that is working on continuous improvement with...

Apr 2021
(0)
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Nurse

There is a lack of flexibility in terms of what Epic can and can’t do. When some enhancements are...

Apr 2021
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Nurse

The system displays data well, and it populates the data in multiple places. That cuts down on...

Apr 2021
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Director

Lately, we have been a little bit surprised by every additional module costing extra. It seems like...

Apr 2021
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Director

Epic should continue the virtual classes they started with COVID-19. The quality of those wasn't so...

Apr 2021
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Director

Epic is starting to address some of the functionality that we have had trouble with. I know that...

Apr 2021
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Director

For a long time, Epic was making sure that we knew the availability of new modules and what was...

Apr 2021
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Director

The biggest concern for us is interoperability, especially in terms of our extension to outside...

Apr 2021
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Director

The vendor avoids charging for every little thing. The way they bill us is pretty standard....

Apr 2021
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Director

Epic provides a lot of good technical support and dedicated resources to each team. That support has...

Apr 2021
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Director

Epic has some very particular requirements about how we operate. We don’t want technology to run our...

Apr 2021
(0)
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Analyst/Coordinator

When we are building with EpicCare Inpatient EMR, we uncover limitations. We know Epic is doing...

Apr 2021
(0)
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CMO

We went through a significant process before deciding to move to Epic. We vetted a variety of...

Mar 2021
(0)
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CMO

Our implementation was pretty aggressive. We did Epic's Foundation System installation. That...

Mar 2021
(0)
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CMO

The biggest benefit that we have seen since going live with Epic has been that we are now on one...

Mar 2021
(0)
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VP/Other Executive

Epic's product is designed to support end users very well. The interface is user friendly and makes...

Mar 2021
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VP/Other Executive

The area of the system that needs some more development is the reporting in terms of pulling data,...

Mar 2021
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VP/Other Executive

A lot of money is spent on creating a campus at Epic's site in Wisconsin. The cost is excessive,...

Mar 2021
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CIO

We are still very early on the system. Given some of the angst from our historic EHR that we are...

Mar 2021
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CMIO

Epic does great work and has great products, but I wish Epic would make a statement around whether...

Mar 2021
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Manager

Epic does offer training. Normally, we get initial training, and if there is an update or something,...

Mar 2021
(0)
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Manager

I would recommend EpicCare Inpatient EMR. It is easy for me to use. It is hard to recommend because...

Mar 2021
(0)
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Analyst/Coordinator

The vendor rolls out quarterly updates with new functionality and items regarding regulatory issues....

Mar 2021
(0)
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Analyst/Coordinator

We have 24/7 support from the vendor. We can email the vendor at night, during the day, and on...

Mar 2021
(0)
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Analyst/Coordinator

The ease of use really depends on the end user. The vendor provides a lot of support, and the...

Mar 2021
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CIO

We implemented the product a long time ago, and I am sure that our experience would be very...

Mar 2021
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Director

Epic shows us the fancy things that are coming out and that they always talk about, and some of...

Mar 2021
(0)
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Director

EpicCare Inpatient EMR works really well. It is a system I don't hear many complaints about....

Mar 2021
(0)
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Director

Epic is very in tune with what Epic thinks we want, but I don't think they do as good of a job of...

Mar 2021
(0)
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Director

Epic is very responsive. We have called at very odd hours, and we have always received the support...

Mar 2021
(0)
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Director

EpicCare Inpatient EMR has a lot of functionality that is very complex. If people are going to buy...

Mar 2021
(0)
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Nurse

I started with the paper world documentation, and now we have Epic's system. Having used both paper...

Mar 2021
(0)
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Nurse

I feel really highly about Epic. I love Epic. I temporarily went to another location for a few...

Mar 2021
(0)
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Nurse

I would like it if we could get EpicCare Inpatient EMR's blood product administration to the point...

Mar 2021
(0)
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Nurse

I would tell other organizations looking at EpicCare Inpatient EMR to make sure that they give...

Mar 2021
(0)
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Director

A lot of the training for upgrades happens through an application that requires our teams to spend a...

Mar 2021
(0)
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CMIO

Epic could improve their technical documentation because it is so complicated and confusing....

Mar 2021
(0)
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CMIO

EpicCare Inpatient EMR is an amazing platform. It has great functionality, and there are a lot of...

Mar 2021
(0)
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CIO

We still have a good working relationship with Epic, but they are large now. The company is...

Mar 2021
(0)
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VP/Other Executive

The most beautiful thing is the ability to share data across our organization. We have access to...

Mar 2021
(0)
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VP/Other Executive

EpicCare Inpatient EMR allows us to make decisions about patient care and safety using the data...

Mar 2021
(0)
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VP/Other Executive

EpicCare Inpatient EMR has structured data, so we can pull reports from it. EpicCare Inpatient EMR...

Mar 2021
(0)
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CIO

We never really had any Epic people on-site for our go-live. Between our own savvy team and help...

Mar 2021
(0)
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CIO

Epic is successful because they set rules, and there is no deviation. They have a plan, and they...

Mar 2021
(0)
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CIO

The doctors love Epic's system, but that might be because it is a shiny new object. The integration...

Mar 2021
(0)
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CIO

Epic's system is not an easy system to learn. There are so many environments. Managing everything is...

Mar 2021
(0)
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CIO

I couldn't believe that the organization that acquired us and that is on Epic's system had so many...

Mar 2021
(0)
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Director

The vendor's training is robust, but navigating the system could be easier. The challenge we face is...

Mar 2021
(0)
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CNIO

Epic gathers best practices from users. They are not always valuable to our site or our region. I...

Mar 2021
(0)
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CIO

On Epic's clinical side, we are getting better. We have some clinical folks who do whatever Epic...

Mar 2021
(0)
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CIO

We have a good relationship with Epic. They are responsive to our needs. Epic doesn't do backflips...

Mar 2021
(0)
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CNIO

I have used nine EMR systems in my career. EpicCare Inpatient EMR is the best so far. When Epic...

Mar 2021
(0)
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CNIO

Epic holds large user-group interactions that they garner feedback from. They are transparent with...

Mar 2021
(0)
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CMIO

I like how the orders work in the system. It is easy to see the orders and know what is happening...

Mar 2021
(0)
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CMIO

I like how my Epic systems are all functioning together. We have access to patient records in the...

Mar 2021
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Manager

One thing that works well is the general support structure. We have access to Epic in a very direct,...

Feb 2021
(0)
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Manager

Epic could improve their focus on the Foundation System. We built our system as close to Foundation...

Feb 2021
(0)
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Director

Epic has pretty good support. They have very good people that have come for the implementation. I...

Feb 2021
(0)
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Director

We have been very happy with Epic's training and the option for us to do virtual training,...

Feb 2021
(0)
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Director

We are ramping up for meeting the information blocking provisions, and we are really hoping to...

Feb 2021
(0)
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CMO

Epic's technology is leading edge. Epic is very proactive with some of the areas in which we are...

Feb 2021
(0)
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CMO

The only downtime we have had with Epic has been related to our own internal challenges. We were...

Feb 2021
(0)
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Analyst/Coordinator

The one thing that I would like to see improvement on has to do with the help links. The vendor has...

Feb 2021
(0)
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Analyst/Coordinator

I like how easy the product integrates with the different areas and how it automates a lot of the...

Feb 2021
(0)
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CMIO

Epic’s EMR is not perfect, but if the decision were left up to me, I would still buy the system again....

Feb 2021
(0)
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CMIO

I like pretty much everything about EpicCare Inpatient EMR. Sometimes the vendor makes changes just...

Feb 2021
(0)
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VP/Other Executive

Epic uses sales a little too much. They try to sell us things that won’t be available for years....

Feb 2021
(0)
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VP/Other Executive

When compared to what we are seeing with iOS and Microsoft, Epic’s ease of use is probably average...

Feb 2021
(0)
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Manager

During the go-live, we received wonderful care from Epic and resources that guided us through every...

Feb 2021
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Manager

The product is very thorough and very good, but having the whole picture of a patient in one spot...

Feb 2021
(0)
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Manager

Epic's upgrades are really relevant to us and help us improve our care. The system is great for...

Feb 2021
(0)
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VP/Other Executive

Given the options that are in the market, I would buy EpicCare Inpatient EMR again. Right now, the...

Feb 2021
(0)
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VP/Other Executive

When we went live with Epic, we had too much data to put on a single instance based on the...

Feb 2021
(0)
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Director

The product is definitely part of our long-term strategy, but there are gaps. I don't have a clear...

Feb 2021
(0)
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Director

Early on, I was impressed with how much better the Epic system is than our previous system. But the...

Feb 2021
(0)
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Director

If we had to start over, I would still move to the Epic system. There are places like billing and...

Feb 2021
(0)
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Director

The clinical tools that Epic has are really good, but we can't get a formulary list because of the...

Feb 2021
(0)
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Director

The vendor is resistant to supporting our integration and interoperability goals. We don’t always...

Feb 2021
(0)
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Director

The product was like a shiny object. But once we dug deep, we ran into problems. The system is...

Feb 2021
(0)
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Director

I don’t feel like we got our money’s worth. I don’t know how many additional fees we are paying for...

Feb 2021
(0)
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Manager

There is more flexibility with EpicCare Inpatient EMR than there is with other EMRs. I have great...

Feb 2021
(0)
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Manager

Epic does very well with their support. They follow up fairly quickly when we have to submit tickets....

Feb 2021
(0)
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Manager

I can barely speak to the actual Epic team in Wisconsin. I have to go through my local team. The...

Feb 2021
(0)
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Manager

Epic is great. They are really forward thinking and are looking to improve their product. Epic is...

Feb 2021
(0)
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CIO

The one thing Epic does well is provide a lot of data and benchmarking relative to peers. I use that...

Feb 2021
(0)
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CIO

From a clinical standpoint, I believe the system is more than enough for us, and it is great that it...

Feb 2021
(0)
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CIO

With Epic’s quarterly upgrades, there are changes in every module that are coming out, but most of...

Feb 2021
(0)
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CIO

We still have an extremely positive relationship with Epic. I recently got an update of what they...

Feb 2021
(0)
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CIO

I think Epic is a great vendor to work with. Their rigidity sometimes is frustrating overall, but...

Feb 2021
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CIO

We continue to have a good relationship with our vendor contact, our BFF, and the technical leads...

Feb 2021
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CIO

As part of our go-live with Epic, we identified savings in certain areas, and we hit or exceeded...

Feb 2021
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CIO

We are definitely receiving our money's worth with Epic. We are spending less on EpicCare Inpatient...

Feb 2021
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CIO

I couldn't in good conscience recommend any vendor other than Epic. I have used all the other...

Feb 2021
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CIO

Since we put in EpicCare Inpatient EMR, we have been able to easily communicate with thousands of...

Feb 2021
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CIO

In terms of new technology, Epic is ready when we are or before we are. We are almost at the point...

Feb 2021
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CIO

The phone support from Epic is for urgent, critical things. They get right on issues. In terms of...

Feb 2021
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CIO

Epic's executive involvement is the best that I have received from any vendor. Every vendor says...

Feb 2021
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VP/Other Executive

COVID-19 has changed what we have focused on with Epic. Epic is trying to be very proactive with...

Feb 2021
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VP/Other Executive

There is no talk about changing systems. Epic's system is certainly at the top of the field, and...

Feb 2021
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VP/Other Executive

If we were starting over with a clean slate, we would purchase Epic's system again. Just like...

Feb 2021
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VP/Other Executive

Epic is very focused on supporting our integration goals, but having said that, they are very clear...

Feb 2021
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VP/Other Executive

With Epic, there is so much information and so much complexity. If we ask an end user who doesn’t...

Feb 2021
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VP/Other Executive

Epic is working on their lab product because the functionality is basic. I think the way to go is...

Feb 2021
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CIO

Epic avoids nickel-and-diming. I have never known any other vendor like Epic when it comes to...

Feb 2021
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CIO

Epic's training on work-queue management should be clearer. The training that our teams got didn't...

Feb 2021
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CIO

After implementing the system, we learned a few things that we didn't know when we made our...

Feb 2021
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CIO

Epic has provided technology that allows us to use the system to some degree even when it is down....

Feb 2021
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Manager

Epic does not charge us for every little thing. During COVID-19, the vendor has actually waived a...

Feb 2021
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Manager

Epic puts new functionality out there, but what is hard for many organizations is that Epic's...

Feb 2021
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Manager

I have worked with other vendors, and Epic is good in comparison. Comparatively speaking, Epic...

Feb 2021
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Manager

Epic does a good job with upgrades. From a technical side, that is still a heavy lift. Epic is going...

Feb 2021
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Manager

We have found that sometimes the people that we get from Epic can be brand new. Sometimes that is...

Feb 2021
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VP/Other Executive

Epic is very focused on better integration and interoperability. Epic's systems don't always play...

Feb 2021
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VP/Other Executive

Epic does good work. They try to find the best solution for providers by taking input, building...

Feb 2021
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VP/Other Executive

We originally had a different EMR through Epic, and it was clunky and difficult for the patients to...

Feb 2021
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CISO

Epic has great methodology, but the implementation is an enormous load for any organization. Epic is...

Feb 2021
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CISO

With Epic, I have dedicated account managers, and I also have access to the people above them, like...

Feb 2021
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CISO

Epic's training is over the top. The training program is probably one that should be modeled by a...

Feb 2021
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CISO

I don't anticipate seeing any changes, but I do expect our current level of satisfaction to remain...

Feb 2021
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Director

We have been on Epic's software for a long time. They have definitely helped us meet our goals. We...

Feb 2021
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Director

Epic's product is huge, and there are so many different things. Once we are properly trained, the...

Feb 2021
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Director

I feel like Epic needs to update their software. They really don't have a lot of solutions for our...

Feb 2021
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Director

We really don't hear from Epic very often. I know we get some reports, and we sign up for their...

Feb 2021
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CMIO

We have some major challenges that have been present since the go-live. One of those major...

Feb 2021
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CMIO

Especially during the pandemic, Epic did some really good things and just pushed them out, and they...

Feb 2021
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CMIO

We had an implementation executive, and that person was very highly involved, present, and engaged....

Feb 2021
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CMIO

I have started thinking of Epic as a medium-sized private college as much as anything. They have a...

Feb 2021
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Director

Epic has been pretty reliable. For the training and implementation, Epic was behind the eight ball...

Feb 2021
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Director

The ease of use for an end user really depends on whether an end user is looking for reports....

Feb 2021
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Director

I really like the transparency of disciplines and documentation within the system. Every discipline...

Feb 2021
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VP/Other Executive

In general, we are very happy with Epic. Their product is stable, tried, and true, and it provides...

Jan 2021
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VP/Other Executive

We don’t really communicate too much with the executives other than going to conferences and having...

Jan 2021
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CIO

I get great support from Epic. I have two types of regular calls with them. I have a strategic call...

Jan 2021
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Director

We do have some integration built with other systems. Integration is probably our biggest headache...

Jan 2021
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Director

It has been great to be on Epic's platform and not on disparate systems. In terms of visibility, the...

Jan 2021
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Director

Epic gives us a package of what certain upgrades entail, and we select from those materials...

Jan 2021
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Director

Epic came up with a touchless registration feature during COVID-19 that was really helpful.

Jan 2021
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Director

Epic is the gold standard. We have a Cerner shop nearby, and the doctors are always saying how much...

Jan 2021
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Director

The vendor could be a little quicker to respond to things that come out, like government mandates...

Jan 2021
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Director

The training that Epic gives is proper; it is really good and very thorough. The training helps us...

Jan 2021
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Director

We get what we pay for, but I think the solution could be a little cheaper.

Jan 2021
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CMIO

Every time there is a quarterly upgrade, we have to go through all of our customizations and check...

Jan 2021
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CMIO

Epic has training that they offer but that we don't use. There are a ton of things for new users to...

Jan 2021
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CMIO

Epic highly supports our integration goals. We have a long historical relationship, and they make...

Jan 2021
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CMIO

The overall quality of EpicCare Inpatient EMR is undoubtedly very high. There is a lot of press and...

Jan 2021
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CMIO

EpicCare Inpatient EMR is good at driving outcomes for us, but because some things are lacking in...

Jan 2021
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CMIO

Our organization has had EpicCare Inpatient EMR for many years, so it is extremely far advanced and...

Jan 2021
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CIO

Epic has been terrific during the pandemic. They have reached out to their customers and asked what...

Jan 2021
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CIO

Earlier this year, we built a critical care unit that was previously something else. We put together...

Jan 2021
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Director

I have noticed that Epic responds to regulatory changes more than other vendors we work with here. I...

Jan 2021
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Director

Users wish they had an easier way to move from the EMR to a flow sheet. I feel like quick links work...

Jan 2021
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Director

I really like that I can barcode a patient’s ID band and that the data will jump right into the EMR.

Jan 2021
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CMIO

Epic is a great company with great products, but they think they are the bee's knees and that...

Jan 2021
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Analyst/Coordinator

Our relationship with Epic is excellent. We receive excellent support. Each application is assigned...

Jan 2021
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Analyst/Coordinator

Epic has gone to quarterly upgrades. I would prefer the upgrades to be once a year. It isn't ideal...

Jan 2021
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Analyst/Coordinator

With Epic's applications, there is almost nothing that we can't do. Everything integrates well...

Jan 2021
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CIO

Epic has continued to impress me and make me glad that they are my EMR vendor. During the pandemic,...

Jan 2021
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CIO

Epic has been doing great during the COVID-19 pandemic. They have been such a good vendor to work...

Jan 2021
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CIO

Epic has been really good for us. Some really good numbers have begun to show for us. That has been...

Jan 2021
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CIO

Epic is far different than the other vendors that we have worked with when it comes to cost. We used...

Jan 2021
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CIO

When the COVID-19 pandemic first hit, Epic was well aware of our need to integrate EpicCare...

Jan 2021
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Director

I really like EpicCare Inpatient EMR. We were on disparate systems between inpatient, outpatient,...

Jan 2021
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Director

We are working on patient engagement projects with Epic and were able to improve the record during...

Jan 2021
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VP/Other Executive

Our current group of hospitals is using EpicCare Inpatient EMR very well. Getting everyone on the...

Jan 2021
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VP/Other Executive

If an office flags a medication that a patient is taking as being different from what the patient...

Jan 2021
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CMIO

Epic keeps their promises. That was hard to get adjusted to because we were used to other vendors...

Jan 2021
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CMIO

When something happens and we need something, Epic is at the table with us. During the start of the...

Jan 2021
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CIO

I would say Epic is 50/50 when it comes to charging for every little thing. There are a lot of...

Jan 2021
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CIO

Epic makes their best effort to keep their promises. I don’t think they overtly tell us a story....

Jan 2021
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CIO

We had 24/7 support from Epic during the implementation. We also had a command center, and we had...

Jan 2021
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CIO

Overall, Epic has been tremendous. They have aggregated data across health systems and shared that...

Jan 2021
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CIO

I was a little disappointed with Epic early on with trying to build data analytics. I should have...

Jan 2021
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Physician

EpicCare Inpatient EMR is an interesting product because of some of the ways we can individualize...

Jan 2021
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Physician

We can’t do some major things with EpicCare Inpatient EMR. When setting up a patient for surgery, I...

Jan 2021
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Physician

When patient information we are trying to upload comes into EpicCare Inpatient EMR, it goes into a...

Jan 2021
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Physician

I think Epic is pretty careful to not make promises they are unlikely to keep. The problem I have...

Jan 2021
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CIO

When we talk to the vendor's product leads and those making design decisions, I think they listen to...

Jan 2021
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CIO

We created our own app that we use internally. We didn’t like Epic's thinking around the design of...

Jan 2021
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CIO

The user interface design seems like it is from 1980. I have been harsh and blunt with the vendor...

Jan 2021
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Manager

My experience with Epic has been in the role of supporting end users, providers, and nurses. We find...

Jan 2021
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Manager

I think the Epic tools are good for offering support. There is the support environment, which is a...

Jan 2021
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Manager

Epic's reporting is pretty handy; it is pretty handy to get data out of Epic's system fairly quickly...

Jan 2021
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Manager

On the one hand, Epic is a big company. They make a big product, and I work for a very large health...

Jan 2021
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Manager

I like how things look, and I like to be able to change how things look. It seems like in my normal...

Jan 2021
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Manager

Providers I work with who are pretty tech savvy ask why they can't right-click on something and...

Jan 2021
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Manager

Epic has a process of governance to go through, and some changes just take time. We have had some...

Jan 2021
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Manager

I know Epic is being proactive because sometimes they upset doctors, but they upset doctors who need...

Jan 2021
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VP/Other Executive

Epic really tried to support us during the COVID-19 crisis. They did a lot.

Dec 2020
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VP/Other Executive

I have never seen an Epic executive. There are a lot of Epic people who I talk to, but an Epic...

Dec 2020
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VP/Other Executive

Epic is always coming out with ways to improve the user experience. Epic does a lot of really...

Dec 2020
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