Cybersecurity Is Critical in Today's Environment
EpicCare Inpatient EMR
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
User Commentary
CMIO
I don't know of any vendor that keeps all of their promises. However, Epic keeps most of them. Epic...
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CMIO
Over the time that we have been using EpicCare Inpatient EMR, I have noticed our wish list getting...
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CMIO
The documentation from all of the disciplines is found in one place in EpicCare Inpatient EMR. It is...
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CIO
We are still trying to figure out our way to the cloud. I was hoping to have a meaningful entry in...
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CIO
I thought we were going to have a lot of buyer's remorse and regrets about having to learn a new EHR...
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CIO
We have a rigorous decommissioning program. As Epic rolls out their EMR, our decommissioning program...
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CIO
The EHR continues to be the worst genre of software I have ever seen. However, of that group, the...
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CNIO
The thing about Epic's training is that they will teach us about their tools, but then we will have...
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CNIO
Epic has been pretty clear about their charges. It is possible that we can choose to pay for certain...
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CNIO
My advice to others would be to get as many of Epic's modules as possible from the start. We had a...
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CNIO
Epic has been fairly responsive. We have our BFF and other people who we meet with at different...
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CNIO
Having our organization move entirely to Epic products really transformed us. Before, we were a...
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CNIO
I like the changes that Epic made when they moved from big, once-a-year upgrades to quarterly...
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CNIO
Epic has some out-of-the-box AI modules, and they have some tools that we can use. There are some...
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Director
The people at Epic are all really supportive and innovative. They are always trying to figure out...
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Director
The inbox system within EpicCare Inpatient EMR could be more user friendly and communicative with...
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Analyst/Coordinator
For the most part, I am very impressed with Epic. They are very quick to get back to us, and they...
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Analyst/Coordinator
Epic could do a little better with their clinical workflow. It would help if Epic could reach out to...
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CIO
We have been pulling our silly, best-of-breed products that people did in the past out of our...
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CIO
Epic has transitioned to quarterly updates, and that is very nice. Those are small investments. We...
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CIO
With Epic, we can see how our systems compare to others nationally and how many people are on the...
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Analyst/Coordinator
Epic's EMR has been really good for us. We can make it work for our specific patient population....
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Analyst/Coordinator
We like the solution's interoperability because a lot of places in our area are on the system. So...
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Director
Epic does assign what they call a technical services person. Everybody refers to them as the TS. But...
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Director
Since there is so much there in the electronic medical record, for a new user, the system can...
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CMIO
Our patients love Epic's patient portal, but our end users on the clinical side are suffering from a...
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Nurse
EpicCare Inpatient EMR is absolutely part of our long-term plans. That has been confirmed by the...
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Nurse
Sometimes I think that we maybe have a different idea of what the promise was, but Epic does keep...
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Nurse
One of the vendor's strong points is that they are very up front about the cost. That deters some...
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Nurse
We do the upgrades ourselves; we don't pull in any support staff. But the vendor's support is there...
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Nurse
Epic provides very good support, but having a new analyst learn and be proficient with the system...
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Nurse
The system's integration is way above average. The software is so consistent and easy for people to...
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Nurse
There are small things that Epic could do better at. We use Rover on our devices, and some parts of...
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Nurse
The vendor will never have a blood bank product because of all the regulations. We know that and...
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COO
Epic has gone above and beyond during COVID-19. They have been tremendous in leading out among all...
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COO
I have worked with many other vendors out there. There are certainly warts with Epic, but once we...
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Director
The best part of the system is its interoperability. It was essential to us that our new system...
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Director
The patient engagement tools in the system are excellent. We have a high success rate with patients...
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Director
Epic does quarterly updates, and I like that. Their updates aren't too frequent or too infrequent....
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Manager
Epic comes to the table with mobile solutions, and that is fantastic.
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Manager
We have internal people that support us, but EpicCare Inpatient EMR is a big system, so there is a...
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Analyst/Coordinator
Epic is such a large company that we occasionally run into some delays with how we need to operate...
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Analyst/Coordinator
Epic has a whole different method of contacting them than other vendors. The method seems more...
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Analyst/Coordinator
Epic had quite the team of people here for training. The team trained everyone, and it worked out well....
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Analyst/Coordinator
The system is costly. I would advise other organizations to make sure they have enough dedicated...
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Manager
The system is nice and capable. I like it. We can do almost anything that we want in it. That is...
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Manager
Epic provides a lot of content for free, like upgrades. There are obviously maintenance fees and...
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Manager
We received training from the vendor, and their training team was good. Their ongoing training...
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Manager
Some of the vendor's upgrades are pretty benign, and some are pretty complex. That is where Epic's...
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Manager
EpicCare Inpatient EMR is a complex system, but it has everything that it needs. We just have to pay...
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Manager
Epic's service is proactive. They came to us to help us manage the pandemic and build a list for...
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VP/Other Executive
Epic gives me a long-term picture. We can do billing from the same EMR, and I can see data from...
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VP/Other Executive
EpicCare Inpatient EMR does not automatically do all of the reporting that we need for quality...
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VP/Other Executive
I would like Epic to have more algorithmic decision support. If I am doing the same task repeatedly,...
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Director
I do like the product. It follows the patient from care location to care location, and that is...
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Director
Some of our challenges are because we use our own local builds that we have done for Epic, and...
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CMIO
Given how COVID-19 was thrust on us all of a sudden, Epic was very responsive and created a lot of...
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CMIO
The more I work with the product, the more I notice the UI's quirkiness. Buttons are in different...
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CMIO
Epic is continually adding pieces to the communications platform, but they will probably never make...
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Director
EpicCare Inpatient EMR is part of our long-term plans. We would buy this solution again. It is a...
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Director
We initially received some training from Epic's support team. Now, our IT department does our...
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Director
We receive support directly from Epic. Their support goes through our IT department, so we ask them...
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Director
Epic could do better with their reporting tools. That is one of our big issues with them. They need...
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CMIO
Epic keeps their promises, but the biggest thing we are challenged with is trying to get the...
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CMIO
During the implementation, we really could have used more nursing input and thought. Those are part...
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CMIO
It takes a while to get the system to where we need it to be when our end users are the most...
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CMIO
The vendor's web support is good. The phone support is fine, and if someone is at an administrative...
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CMIO
We have occasional meetings with some of the vendor executives. Since the vendor organization is as...
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CFO
We can do so much with the product, but that makes it complex. I ask our employees all the time how...
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CFO
For the most part, Epic was really strong and helpful. The pandemic probably changed our experience....
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CMIO
I know Epic is trying to keep people on the foundation. We are pretty foundational, but a lot of...
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Physician
I have rudimentary knowledge of the system, but it can do what I need it to do. I am better in the...
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Physician
The outcome I get from the product is the ability to get information. I can find the information I...
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Physician
I have no ideas about the system's barriers. I just know that the system doesn't work or at least...
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Physician
I don't know any other systems. EpicCare Inpatient EMR is what we have, and it has positives. Until...
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CIO
It never occurred to me how much vaccines took out of an organization. We could not have done...
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CIO
Epic has an honor roll, and if we make the honor roll, we get money back. There is a good amount of...
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CIO
The Gold Stars program is good for me because it includes a list of things. It helps me understand...
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Analyst/Coordinator
I don't like that the physicians want the EMR to practice medicine. It seems like the EMR is...
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Analyst/Coordinator
Epic’s service is great. In the past, I have had multiple different technical service...
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Analyst/Coordinator
One thing that frustrates me with Epic is their development model. They don't seem to want to...
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Director
I am very pleased with the support that we get from Epic. There is a great structure behind their...
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Director
If Epic nickel-and-dimes, then it is completely behind the scenes and is not something I am aware...
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Director
Epic is quite proactive. We have regular update meetings where I get on the phone with our...
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Director
As long as people are trained, EpicCare Inpatient EMR is relatively easy for them to use. I don't...
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Manager
The thing that drives our satisfaction with EpicCare Inpatient EMR is its ease of use. There are...
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Manager
It is a pain when the system runs slowly or when it has to update. Epic's updates usually happen at...
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Manager
Whenever we have an Epic update, we get notifications from their team that help us specifically....
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Manager
Something changed with a recent update. Now, the system looks different than it did before, and we...
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Manager
On the inpatient side, we have a great support person who is our main contact. They are really good....
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Manager
Between FHIR and other APIs, the system has been pretty nice in terms of getting the integration up...
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Manager
In general, Epic is switching to a web-based version of their system, so I am anticipating some...
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Manager
We are consistently paying for the subscription fees and licenses. Everything is included, but our...
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Chief Innovation Officer
Epic brings in a lot of young folks, and sometimes, we get into a situation where they don't know...
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Chief Innovation Officer
Epic has a whole immersion program that is very nice. I love being able to automate and redirect new...
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Chief Innovation Officer
Epic is more expensive than any other vendor, and they don't bend. Vendors need to accommodate their...
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Chief Innovation Officer
I would recommend EpicCare Inpatient EMR to others, but I wouldn't ever give the vendor a full score...
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Analyst/Coordinator
In the encounter summary and notes in Epic Inpatient EMR, I can look at past history at the bottom...
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Analyst/Coordinator
The support from Epic is excellent. I have a direct contact I can get results from. We meet weekly...
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Analyst/Coordinator
I wanted some specific features from our old system that worked well, and Epic told us that it could...
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Analyst/Coordinator
One frustration is that Epic doesn’t tell us what upgrades will affect certain departments or users....
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Analyst/Coordinator
The way the Epic system does flow sheets is not consistent. For example. I can go in and see five...
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Analyst/Coordinator
When looking at patient labs and medications in the Epic system, I can always find what I need....
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Director
Overall, Epic has a good relationship with our organization. They have facilitated a lot of our...
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Director
The vendor's training has been very beneficial during the COVID-19 pandemic. The access that the...
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Director
Our previous product was better than EpicCare Inpatient EMR for the size of our facility. However,...
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Director
EpicCare Inpatient EMR is robust. It is good with standardization and practice standards. End users...
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Director
We chose EpicCare Inpatient EMR because it made more sense for the patients within our health system...
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Physician
Epic’s EMR is easy to use and has the most capabilities and features. It has a lot of bells and whistles....
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Physician
There is a lot to be improved upon in terms of the user experience. There is almost has too much...
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VP/Other Executive
I am missing a BFF from Epic, and that is something I had at previous organizations. I miss that. A...
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VP/Other Executive
Epic has worked out some but not all the implementation kinks. I am guessing that eventually, they...
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VP/Other Executive
I would highly recommend the Epic system with the caveat that an organization has to have the...
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VP/Other Executive
We have recurring meetings with the vendor, but I don't think that they call me outside of those...
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VP/Other Executive
The system is very expensive, but any organization that can afford it should invest in it.
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VP/Other Executive
During the implementation of our EMR, the vendor had difficulties working with a third-party...
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VP/Other Executive
The vendor's training basically consists of us having to go online and look at a ton of articles, so...
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Analyst/Coordinator
The vendor does a good job with their training.
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Analyst/Coordinator
Epic is really great at initiating conversations. Epic comes up with new updates all the time....
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VP/Other Executive
Things with Epic are going great, but like with every other EMR, we are not really fully integrated....
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VP/Other Executive
The system's clinical workflows are great. The way we get trained helps us easily roll out a...
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VP/Other Executive
We are showing significant improvements in documentation and charge capture because of the quick...
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Nurse
One thing that we have been struggling with during the pandemic has been our visitor management, or...
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CMIO
Epic has the most integrated product on the market for longitudinal care. The inpatient tools work...
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CMIO
A steep learning curve is required to get the most out of the product. The system is moderately customizable....
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Director
I like that we seem very nimble with being able to make certain adjustments. We have been very...
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Director
Epic is responsive and is able to meet our needs. With Epic, I don't feel like we have ever had to...
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Physician
I sometimes have a hard time figuring out how to do something that is fairly simple in the grand...
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CTO
I understand why people who implemented Epic's software years ago got it right from the very...
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CTO
I am listening to some of the things where Epic is going but has not yet reached. There is a cost...
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CTO
Epic is doing pretty well, other than costing me a fortune in licensing and infrastructure. We need...
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CTO
The thing I have been beating Epic up about is every time they do an upgrade, I have to throw more...
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Director
We can fully customize EpicCare Inpatient EMR. If we have special workflows, we can tailor the...
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Director
We get excellent customer support from Epic. They have the means and capital to pay for top-notch...
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Director
I am concerned that the basic nursing interface in EpicCare Inpatient EMR is getting busier and...
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Director
Epic's support is very, very strong. Their solutions are what organizations make them, but the...
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Director
The solution works the way that it is promoted to work. It does so many things that seem like magic,...
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Director
Epic is definitely effective in keeping us current with new technology. They have a much more...
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Director
Epic certainly makes sure that they have coverage at all levels. Their low-level people are...
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Manager
So far, we have been really impressed with EpicCare Inpatient EMR. We implemented it during the...
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Manager
I have used Epic's system previously, so I was familiar with it prior to our go-live. I think it is...
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VP/Other Executive
EpicCare Inpatient EMR is a good tool. It has good interoperability with other Epic products. I like...
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CMIO
We love the Epic system and think it great. Epic has been a fantastic company to work with. We have...
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CMIO
The Epic system has dashboards. Sometimes the details look okay, but a lot of times, we have to do...
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CMIO
We actually saved money working with Epic because we got rid of a lot of other systems. The Epic...
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VP/Other Executive
Epic's system generally does what it is supposed to do. The application workflows and functionality...
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Director
I am an Epic person. I love EpicCare Inpatient EMR. The interoperability and support are high...
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Manager
Epic has a regular time set up where an Epic analyst will reach out to us to see whether we have any...
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Manager
The way that we have to build things in EpicCare Inpatient EMR is very complicated. I know that it...
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Manager
EpicCare Inpatient EMR is very reliable. Its charting is pretty straightforward for users. Epic is...
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Manager
Epic does a great job of taking new trends and regulatory requirements and coming up with solutions....
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Manager
Epic could be a little more transparent about where they have been successful in integrating things....
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VP/Other Executive
Epic has gotten better at keeping their promises over time. Epic has more mature people in there....
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VP/Other Executive
Everything is based on Epic's foundational system. If we customize something, we are at risk of not...
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VP/Other Executive
Epic's major strength is that all of the information in the systems are collected under one...
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VP/Other Executive
I would like to see more calculators in EpicCare Inpatient EMR. We still have to rely too much on...
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Director
We have an assigned Epic TS person for each of our models. We have routine meetings with our TS...
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Director
Our organization has been assigned what Epic calls a BFF. Our BFF is our partner and our point of...
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Director
Epic has a high cost to install and maintain their system. They have a higher overall cost than...
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Director
One of Epic's greatest strengths is the integration across different settings of care, such as...
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Analyst/Coordinator
Epic's clinical design and pharmacy tools are some of the better parts of EpicCare Inpatient EMR....
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CMIO
Epic's relationship management is really good. I know exactly who to go to for things, and I am...
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Manager
We have a license for one of Epic's applications, and now Epic is breaking up that license into a...
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Manager
Epic believes that perfection is the enemy of good enough. Epic always starts out good enough, and...
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Manager
I would like Epic to quit switching TS people on us. We have developed relationships with people,...
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CIO
The system is pretty rock solid. It is all one platform, and it has great uptime and performance....
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CIO
The vendor's support has been pretty good. Overall, I have been pleased with their responsiveness....
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Analyst/Coordinator
I love EpicCare Inpatient EMR. We moved from another EMR, and Epic's system was a welcome change....
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Analyst/Coordinator
Epic does periodic training on new items and new versions that come out. The training is great, and...
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Analyst/Coordinator
We get quarterly upgrades for EpicCare Inpatient EMR. Epic stays on top of the latest upgrades and...
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Analyst/Coordinator
Epic has someone we can call at any time. Somebody reaches out from time to time, but that person...
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Physician
The training for the system is pretty lackluster. It is done once at the beginning, but at the end...
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Physician
The system is the best of a bad bunch. Epic violates every possible design principle in the...
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Physician
It has taken several years of improvements and a lot of effort on the clinicians' side to get order...
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Physician
Resident physicians all over the country spend every morning manually transcribing lab values, vital...
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Physician
Part of the problem is specific to our specialty. We are being asked to do things that don’t make...
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Analyst/Coordinator
I really like the system's user interface. From a build perspective, the database logic is very...
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Analyst/Coordinator
The system's expansion into other areas of patient care allows those who provide that care to see a...
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Analyst/Coordinator
I think Epic needs to improve their system's pharmacist workflows. They are very disjointed and not...
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CMIO
The system is very configurable. That can be good, but it can also mean that there isn't any one...
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CMIO
In general, Epic's support does a good job of trying to support the way that our organization works,...
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CMIO
In general, I think that this system is one of the best EMRs that I have had the opportunity to use...
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CMIO
There were a lot of problems with the last upgrade that we did for this system. That may have been a...
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CMIO
Epic is trying to balance many competing needs of health systems across the nation, and their...
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CMIO
Epic's tech support is very receptive, and the account executive who works with us is readily...
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CMIO
The system's workspace can be a little cluttered. Epic tries to present everything that we need to...
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CMIO
Epic is on a quarterly development cadence. We have chosen to stay behind a little to avoid glitches....
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CMIO
The system isn't perfect, but it is the best option out there. EpicCare Inpatient EMR definitely has...
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CMIO
We take upgrading our system very seriously, but I continue to hear complaints from the end users...
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Nurse
When Epic does updates in one area, it inadvertently affects another application. We don’t know...
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Nurse
Epic does have their own training. The IT team does all of that. We have a whole division that...
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Nurse
EpicCare Inpatient EMR is multifaceted and integrates into so many different things.
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Nurse
EpicCare Inpatient EMR is such a huge product, so I don’t know how easy it is to use. I would tell...
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Nurse
I like that Epic’s support is 24/7. Epic doesn’t consistently reach out, but they let us know ahead...
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Analyst/Coordinator
Epic's upgrades have been very insignificant. Our application hasn't had any challenges or problems....
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Analyst/Coordinator
Epic is very customer centered. I trust that their focus groups and support staff members have given...
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Analyst/Coordinator
I think that the system's drug-interaction feature should be able to look at lab results. It only...
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VP/Other Executive
The Storyboard feature for EpicCare Inpatient EMR works really well. It meets our needs. Also, I...
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VP/Other Executive
My specialty is at the bottom of the list as far as EpicCare Inpatient EMR is concerned. There is...
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Manager
EpicCare Inpatient EMR is homogeneous. Because of the integration between Epic systems and because...
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Manager
Epic does keep promises, but the development takes quite a while. Sometimes the developments need to...
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Manager
Epic is 100% a support family. We pay the licensing fee for technical support every year, so...
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Manager
The system is definitely well received despite the fact that providers have to go through certain...
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Analyst/Coordinator
The EMR is too cluttered. I have always wanted to take a bunch of Apple software designers, drop...
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Analyst/Coordinator
During the training, Epic provided a presentation but not a lot of hands-on training. Epic has...
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Analyst/Coordinator
Epic is incredibly proactive. Epic goes above and beyond their responsibilities, even if the issue...
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CMIO
Epic charges for a lot of things but not for every little thing. A lot of things come included with...
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CMIO
From a quality standpoint, EpicCare Inpatient EMR is great. Epic does well with technical training....
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CMIO
Although Epic is continually coming out with new technology, there are things that Epic struggles...
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CMIO
Some of the specific needs in our space are not accounted for in Epic's technology. There are things...
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CMIO
Epic's executive involvement has been very good overall. We haven't had to escalate things very...
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VP/Other Executive
The Epic system's integration capabilities are one of the worst. They are very closed to the idea of...
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VP/Other Executive
The system is a little complex sometimes. There are a million ways to do something, and that can be...
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VP/Other Executive
Epic’s support is amazing. The only issue is that sometimes I get the sense that they don’t...
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Manager
Epic has excellent support. They are cutting edge.
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Director
A big reason why I would pick the Cerner system over the Epic system is because the Cerner system...
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Director
Epic is coming out with many new niche applications that seem to rely 90%–95% on the integrated EMR....
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Director
Epic is more of a slow-moving boat, and they take a long time to deliver new things. It may take...
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Director
The vendor's support is excellent. Epic assigns technology support staff by application, and that is...
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Director
The EHR side of the implementation took more time than anything else. Things are getting better all...
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Director
In the context of using everything else besides the implementation, the Epic system has been a...
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VP/Other Executive
I would absolutely buy this system again. It is head and shoulders above anything else on the...
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VP/Other Executive
As far as I can tell, the vendor seems to keep their promises, and they try to be responsive. I...
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VP/Other Executive
The functionality of the system is excellent but almost overwhelming. I am an expert, but for...
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VP/Other Executive
The vendor's training has gotten much better. When we first started on the product, the trainers had...
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VP/Other Executive
The vendor does really well with interoperability. They have come a long way. I am someone who...
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VP/Other Executive
I moved to this solution from a very optimized version of another solution. That was a step back...
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CMIO
The vendor does not nickel-and-dime. There may be fees, but we are well aware of what they are....
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CMIO
The vendor has been fully transparent. We would always like more features, but the system works as...
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CMIO
The vendor's support is accurate and honest. If the support people don’t know something, they will...
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CIO
We have had frustration with the speed at which Epic is getting off of the hyperspace client and...
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Manager
If I were making the decision again today, I would buy this system again. In my career, I have had...
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Manager
The system's flow is a little challenging to figure out. The workflow, number of screens, and number...
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CIO
I am very glad we went with Epic, but I wish we would have implemented the system much better than...
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CIO
We have made a lot of improvements with end-user EMR satisfaction. We were pretty low, but we have...
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CIO
Epic has a really strong bench for supporting infrastructure. We have a very tight collaboration...
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Director
What I like best about EpicCare Inpatient EMR is that it is configurable. That is the product's...
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Manager
Epic makes things as efficient as they can for us in regard to EpicCare Inpatient EMR. They are...
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Analyst/Coordinator
EpicCare Inpatient EMR is clunky. The system doesn't have a steep learning curve. It is worse. The...
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Analyst/Coordinator
In the past, I didn't have a very positive opinion of Epic because I didn't have a strong connection...
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