Resolute Hospital Billing
Filtered view: (Small - 1-200 Beds)

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

One drawback to Resolute Hospital Billing is that we have to rely on the IT team to make changes to...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The Epic product is so huge and complicated, and it is not as intuitive as we would hope. I am still...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We enjoy the clear readability of the product, and the online documentation and support documents...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Our experience with Epic is very good. Epic’s product is very thorough and very accurate. The vendor...

Jun 2022
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VP/Other Executive

Relationship

Recently, on some of the projects we were coordinating on with Epic, they indicated that they didn't...

Jun 2022
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VP/Other Executive

Service and Support

Depending on the technical support person we are working with, they can be a bit compartmentalized,...

Jun 2022
||
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VP/Other Executive

Relationship

Epic is invested, and they work with us as a partner. We get executive involvement when necessary...

Jun 2022
||
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VP/Other Executive

Implementation and Training

The upgrade process and our implementation testing process with Epic is very tight and very...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

Epic is very focused on software functionality. If we do have issues or report a bug, I think their...

Jun 2022
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Manager

Functionality and Upgrades

When we find one problem in Resolute Hospital Billing, we find five more after. With upgrades...

May 2022
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Manager

Other Observations & Comments

Resolute Hospital Billing works as it should if we set the software up right. We hesitate to go with...

May 2022
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Manager

Functionality and Upgrades

It doesn't seem like Epic has been delivering a lot of new things, and the vendor is just changing...

May 2022
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Manager

Service and Support

Epic's support people are responsive. The people we work with have the power to get answers....

May 2022
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Director

Other Observations & Comments

When we first started with the solution, our host site had some issues. They were like a parent with...

Apr 2022
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Director

Relationship

Our experience with the solution has been very positive. There are a couple of folks at our host...

Apr 2022
||
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Director

Functionality and Upgrades

I like Epic's progressiveness in terms of improving workflows. The reporting is flexible; there are...

Apr 2022
||
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Director

Relationship

Epic is ahead of our needs. We don’t have a lot of downtime. Epic is also improving their foundation...

Apr 2022
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Director

Interfacing and Integration

Epic does a lot of interfacing with multiple vendors. We aren't stuck with just a few options to...

Apr 2022
||
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Manager

Functionality and Upgrades

Epic does exactly what we expect them to. We know exactly where to go in Resolute Hospital Billing...

Apr 2022
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VP/Other Executive

Relationship

Epic is really good about having relationships with their customers' CIOs. The vendor talks to the...

Jan 2022
||
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VP/Other Executive

Other Observations & Comments

Epic should try to have more people inside their organization that have actually done things in a...

Jan 2022
||
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VP/Other Executive

Other Observations & Comments

Epic has much of the market share in the patient accounting and patient management market. They are...

Jan 2022
||
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VP/Other Executive

Functionality and Upgrades

Epic could have a more robust denials-management program. It would also be helpful if they were to...

Jan 2022
||
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Manager

Interfacing and Integration

With Resolute Hospital Billing, the things that Epic said were standard and easily implemented took...

Dec 2021
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Manager

Functionality and Upgrades

There are multiple ways of doing things in Resolute Hospital Billing, and not everybody does things...

Dec 2021
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VP/Other Executive

Future Outlook

Epic is part of our long-term plans. It seems like once most organizations go to Epic, they never go...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Epic avoids charging for every little thing. Obviously, one of the prohibitive things about the Epic...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

The system is a broad, multifaceted tool that allows us to do just about anything we need. Some of...

Dec 2021
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VP/Other Executive

Lessons Learned

The system is so big that sometimes there are a lot of positive features we don’t even know we could...

Dec 2021
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Manager

Relationship

There are a couple of items that Epic can't make modifications to. When I reach a dead end with an...

Dec 2021
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Manager

Relationship

We don’t deal with the executive level at Epic, but our account people do seem to have the power to...

Dec 2021
||
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Manager

Functionality and Upgrades

There is a new feature coming out that is going to help us with some government regulations. Epic is...

Dec 2021
||
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