Resolute/Prelude/Cadence Ambulatory Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Resolute Professional Billing allows us to customize to what we need organizationally and to what...
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Relationship, Operations
Our upgrades usually go very smoothly. Things are only getting easier and easier. With all of Epic’s...
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Loyalty, Relationship
A lot of the big outcomes we have gotten to over the last few years have been driven by Epic or by...
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Operations
The initial and ongoing training from Epic is not quite as effective as it used to be. The initial...
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Relationship, Operations
Epic is very good with our upgrades, and their support is great. They also give us a lot of guidance....
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Product
The interoperability throughout the entire patient realm of care from Epic is unmatched to me. No...
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Relationship, Product
Epic maintains top-notch product quality; I would recommend them to anyone.
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Relationship, Operations
Epic has implemented better programs throughout the years, like the BFF program. They have a...
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Product
Resolute Professional Billing is old school. It makes a physician enter every little thing. It...
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Loyalty, Relationship, Product
I don't know whether other products out there are better than Resolute Professional Billing, but I...
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Loyalty, Operations, Product
From an Epic perspective, our health system has let things lapse so much, but we plan to get onto...
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Product
With Epic, there is a lack on both sides of integration between the interfaces of the systems.
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Relationship, Product
There are some things we could do better in Prelude, but I feel like the problems are on our side...
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Culture, Operations
We went live on a certain Epic system, and Epic promised us that we wouldn't have any issues and...
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Relationship
Epic has a very siloed and divisive company base. They have a lot of departments that don't talk to...
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Relationship, Product
We have had some struggles with the way the system is used between us and an affiliate. I like the...
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Culture, Relationship, Value
Epic promotes things and promises things. I know that that is a sales tactic, but they will come in...
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Loyalty, Operations, Product
The system will stay at our organization. It isn't going anywhere. I know that Epic has their...
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Operations, Product, Value
While implementing Resolute Professional Billing, we were bogged down a fair amount the first few...
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Operations, Product
There is still a lot for us to learn about Resolute Professional Billing. For instance, we had a...
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Relationship
On the revenue cycle side, Epic has been fairly good in helping us. They are accountable in meeting...
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Value
Epic strives to be very automated in terms of releasing charges. If Epic sees something as a clean...
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Product
In Resolute Professional Billing, there are a few ways charges get added. One way is by manually...
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Operations
The majority of our analysts were training and building simultaneously in our implementation. We...
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Relationship
We have regular calls with Judy Faulkner, so I'm very happy with Resolute Professional Billing and Epic....
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Product
I like Epic’s integration to eligibility clearinghouses because we can provide data in Resolute...
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Operations, Product
Epic's system is awful for professional billing. There is no nice way to say that. Resolute...
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Product
Epic has started looking at certain vendors as competitors recently, and they are forcing restricted...
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Culture, Value
Epic hooks people in by getting them to sign a contract for years ahead so that it would be hard to...
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Relationship
Epic doesn’t keep all promises, but they do a good job of keeping as many as they can. I'm involved...
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Product
Prelude works in tandem with the scheduling and registration pieces. What I like the best about...
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Product
There are very few times that Prelude is down or unavailable to us, so we are not scrambling to try...
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Product
I would like to see improvements with integration into third parties. Everything is built within...
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Operations, Product
Setting up Prelude is the hardest thing most of us have ever done. It is not an easy thing. The...
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Product
I like Prelude’s work queues, the ability to use rules to make things work, the dashboards, and the...
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Relationship
Epic stays on top of things. If we ever have an idea of something, Epic really takes it to heart....
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Relationship
We have a wonderful technical advisor for Prelude. Epic assigns people to us, and I love that...
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Product
The biggest thing for us is just that Epic has made billing simple and has made so much of it...
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Culture, Value
People often say that Epic is so expensive and that the new modules and functionality come with...
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Culture, Value
With Epic, we get what we get. We know what we are getting and the different values in the different...
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Relationship, Operations
I would recommend that Epic continue to have proactive check-ins with our stakeholders and take...
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Product
Overall, Epic’s professional billing solution is very intuitive and easy to work with. The major...
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Operations
Epic provides several methods for training, including webinars, technical documents, and forums....
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Operations
The great thing is that Epic is with the training every step of the way. Other vendors help us do...
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Relationship
Epic is very engaged, and we partner together for solution problem-solving every day. We can log...
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Loyalty, Relationship
Our business partners want a couple of things that aren't possible and don't appear to be on Epic's...
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Product
Being able to require the patient to store a credit card on file outside of a payment workflow in...
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Product
How different billing systems work is not anywhere near as refined or smooth of a process for the...
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Relationship
An area that I am particularly blessed in when it comes to Epic is my Resolute Professional Billing...
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Loyalty, Relationship, Product
To be more proactive, Epic could stay ahead and on top of market trends, and that is hard in...
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Loyalty
Having had some time in other vendors' EHRs, I don't think the other vendors would support or scale...
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Relationship
There are certain things that Epic hasn't gotten to yet. There are enhancement requests out there...
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Product
Things are going great. The system has a lot of automation capabilities, so it is really good when...
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Relationship, Operations
I would tell a friend who was considering the product that our implementation was fantastic. Epic is...
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Product
We have some issues with the system's ease of use for end users, but overall, our experience with...
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Product
There are some nuances with payers, and we need a little more flexibility to accommodate some of...
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Relationship
The vendor reaches out with financial concerns. If there are any implications with how a system...
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Relationship
I have worked with other vendors, and Epic is a leading vendor in the market. There is a bit of a...
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Loyalty, Product
Resolute Professional Billing, as far as practice management systems go, is the most robust I have...
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Relationship
Epic gives us a heads-up on known issues and when they will be resolved. They also tell us when the...
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Product
Some of the product's work queues can be a bit cumbersome and challenging, like the credit work queues....
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Relationship
Epic usually gives us a heads-up on anything that they know is a reportable issue. They also tell us...
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Relationship, Product
We have made a couple of enhancements in Resolute Hospital Billing, but if we forget to take...
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Product
Our journey with Epic has gone fairly well. Our model of business is a bit different from...
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Loyalty
We are starting to really get the benefits that Epic is bringing to most of their clients. We are on...
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Value
We pay Epic a lot. They are just too expensive.
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Operations, Product
Smaller or less sophisticated practices struggle more with the workflows in Resolute Professional...
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Culture, Value
We have internal conversations about surprises that we have had from Epic in terms of certain things...
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Product
It is like pulling teeth to get Resolute Professional Billing to talk with other solutions. We have...
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Relationship
Every time I have had a question, I have gotten a fast answer from Epic, so they are very responsive....
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Relationship
I would tell people looking into Epic that we are happy with them, but people should evaluate...
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Relationship
Epic is responsive and knowledgeable, and Prelude is a quality product. I have enjoyed working with...
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Relationship, Operations
If there is a best practice or a solution that might benefit us, sometimes we don't hear about it...
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Product
We love that the professional billing piece is integrated. It is easy to use, and there are a lot of...
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Product
Epic could work on more of a standard solution for provider-based billing and reporting options to...
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Relationship, Value
There are a few things we are still struggling to calculate. But we appreciated Epic’s reaction to...
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Product
My experience with Resolute Professional Billing has been fantastic. The system meets our needs for...
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Operations
Epic has videos for end users, and those help with ease of use. Some of the workflows can be a...
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Loyalty, Relationship
If we were out on the market looking for an EHR, our number-one consideration would be Epic. We...
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Relationship
In terms of Epic keeping their promises, the vendor is very concerned about how they answer our...
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Operations
Epic has good resources, especially their documentation, for us to fall back on for training on any...
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Relationship
If something in the product is not working, Epic finds a solution very quickly. We like Epic’s...
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Product
Resolute Professional Billing stands out against some of its competitors because it is integrated...
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Value
We would buy Resolute Professional Billing again, but we would have to work on the system's price...
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Operations
I like Epic's certification process where people have to take Epic's training and then pass some...
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Operations
I think that Epic has gone away from a lot of the computer-based training that was implemented...
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Loyalty, Product
I was an analyst on another solution prior to being certified on Epic's product. Epic's product far...
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Relationship
Epic’s support is awesome, and we have no issues with it. We have folks that we can reach out to so...
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Relationship
We have a relationship with one of the vendor's executives; we can contact that person if we need...
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Relationship, Value
I would tell a friend that our Epic experience has been really positive. The vendor is highly...
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Relationship
Resolute Professional Billing is a very mature product that is used by a lot of people. The vendor’s...
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Relationship
I don't know our personal billing support person that well. I don't interact with that person much,...
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Operations
When analysts go to Epic’s training, there are people from all different organizations, but it feels...
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Relationship
We have no problems with Prelude. I would suggest that a friend working with Epic on Prelude be very...
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Loyalty, Relationship
There are some things that we could do to achieve our current goals in Prelude. We are probably...
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Loyalty, Relationship
I am going to assume my overall satisfaction in a year will stay high because the vendor provides...
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Relationship, Value
Epic is really good at not making promises because they know how hard it is to keep them. The...
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Operations
Epic is really good at training us on how to log in and do a few simple things, but it is really...
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Loyalty, Product
We would like to see more interoperability between the Epic hospital billing module and the Epic...
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Relationship
When there are issues with clearing or with a payer being down, the vendor sends out pretty good messages....
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Loyalty, Product
All of the things that we are looking for are on Epic's development list, like additional reporting...
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Loyalty, Relationship
Epic is an amazing company to work with. They are very forward-thinking and innovative, and they are...
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Value
If we want a feature with bells and whistles, Epic is going to say there is a licensing fee.
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Culture, Relationship
Epic works very hard to keep all of their promises. They work very hard to keep and not miss the...
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Product, Value
Some of Epic’s recent upgrades have saved time for the users. Instances of downtime are very minimal....
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Product
There are still some opportunities to reduce the number of clicks things require, and there is a lot...
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Product
We would like to see a way where the platform can seem more seamless to our end users. We don’t know...
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Product
The product is very good from a billing perspective, but when it comes to some of the work queues...
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Loyalty, Relationship
We contact Epic’s support team a lot by phone. They hear us, but Epic is just such a large ship to...
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Relationship
Epic is proactive. They let us know as soon as they release any developments.
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Product, Value
With Resolute Professional Billing, we can get bills out the door, receive them, and get them paid.
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Value
A lot of what we are looking to do is make our work efficient for our people. Labor is a big...
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Product
Integration with Epic can be very difficult if Epic's system is not up and running on the latest...
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Relationship
When something really major happens, the support we get is very good. Epic is very good at getting a...
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Product
The amount of automation in Resolute Professional Billing was a big thing for us. We were able to...
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Relationship
The format of things is okay, but looking at encounter information is pretty good on the...
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Culture, Product
I would like to explore whether we could bundle charges more. A lot of the dates of service require...
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Product
Oftentimes with go-lives, there is not as much enhancement with Resolute Professional Billing...
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Loyalty, Operations, Product
Part of our organization is not on Epic's system; they have a different vendor's system. But because...
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Product
Recently, Epic released access navigators on the registration side, and that was the first time in...
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Relationship, Value
Prelude isn’t the cheapest solution to implement and support, but we are paying for quality. In the...
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Product
We are having issues with outside organizations being able to pull their demographic information...
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Product
There are so many different pieces and parts of Resolute Professional Billing that are buried three...
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Relationship
We get good service from Epic. We have a weekly meeting with our claims technical support person to...
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Culture, Loyalty
It would be better if Epic could invest more money in their professional billing side. When I use...
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Value
When we are asking for things, I don't hear anyone having conversations about how much things cost....
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Loyalty
If Epic tells us that the product is going to do X, Y, and Z, then it will do X, Y, and Z. Epic is...
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Relationship
Most of our support comes from our own IT people, so we don't generally go straight to Epic for...
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Relationship
One of our executives is involved with a group that meets with Epic's higher-ups. In those meetings,...
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Relationship, Operations
Epic has read my mind on some of the things that I have wished for, and I have seen those things...
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Relationship
We have had multiple technical support people for Prelude, and we would like fewer changes.
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Relationship, Value
One of the most important things for us that distinguishes Epic from any other software company is...
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Culture, Relationship, Operations
Epic is tricky. They say that they are going to do something, and they push that thing out, but the...
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Culture, Value
We talk about things, and Epic advises us about whether something that we are asking for is an extra...
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Relationship
I am happy with Epic, but sometimes, the communication and the explanation of future changes aren't...
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Product
Prelude isn't amazing, but it does a good job.
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Relationship
Epic works with all of the different ways that we use Prelude. They are very helpful with helping us...
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Value
With Prelude, we have a huge number of outcomes with missed opportunities. No-shows and cancelations...
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Relationship
We get anything we ask for from Epic. They have gotten a lot better about their standardization, and...
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Relationship, Product
Prelude does everything that Epic says it does. Epic has carried out everything they have promised....
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Relationship
I have worked with Epic’s senior leadership. We have had them come in and reevaluate our system and...
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Relationship
Epic’s service is good. We have a very high level of engagement with the vendor, and they work with...
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Loyalty, Product
Prelude is an excellent product, but because of the way that it handles value-based care and...
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Relationship
Our Epic account executive is very good, but there is a bit of a hierarchy, so getting to the right...
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Product
Resolute Professional Billing is more standard and straightforward than Resolute Hospital Billing.
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Relationship, Product
Resolute Professional Billing can be as strong as we allow it to be; a lot of the responsibility to...
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Product
Resolute Professional Billing gives us robust data that we can analyze when we have issues or need assistance....
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Value
It takes five times longer to post a payment in Dorothy than in the legacy system, and everything...
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Relationship
The vendor needs to spend time developing a better understanding of what clients are doing and why....
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