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User Commentary
Product
The product doesn't meet my expectations. The vendor is making promises and keeping many of them,...
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Product
Patients often get kicked out of Welcome. We don't have a lot of flexibility on the build side to...
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Relationship
The vendor, like a lot of healthcare vendors, struggles with employee turnover. We have a dedicated...
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Relationship
We have a representative who is a bit newer, so they are not as prompt to answer us because they...
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Product
We need the ability to customize things more or have the Welcome module more in tune with...
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Loyalty, Product
Welcome has been working really well for us. With the success of the freestanding kiosks at some of...
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Product, Value
The text-message feature for preregistration was something that we utilized a lot with our previous...
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Product, Value
I would highly recommend Welcome. Welcome has helped reduce a lot of additional work for the front...
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Culture, Relationship
Epic keeps their promises. Sometimes, they take a bit longer to deliver things than we would like,...
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Product, Value
We have managed to lower our wait times for patients in our registration areas, thanks to Welcome....
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Loyalty, Relationship, Product
We adopted Welcome because we want to keep as much of our functionality inside Epic as possible....
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Relationship, Value
The Epic technical specialists assigned to our organization do not nickel-and-dime us to death. And...
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Operations
I have been to a lot of Epic classes. The Welcome trainers are fantastic, but the class material is...
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Product, Value
Welcome does everything that we need it to do on our kiosks. We are scanning insurance cards. We...
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Operations, Product
After I got certified on Welcome, I was terrified about dealing with my first upgrade, and it was...
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Relationship
In all my interactions with them, Epic is very forward thinking. They are not shy about listening to...
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Relationship
Epic is very proactive, in my experience. My technical specialists from Epic reach out to me when...
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Loyalty
We are very excited that Epic is getting rid of the XAML documents. There are also some things...
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Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product
We haven't looked at a third-party solution for patient access in a very long time. There are some...
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Value, Value, Value, Value
Epic has been pretty good at keeping up with the market overall. We pay a lot of money for Epic's...
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Relationship, Relationship, Relationship, Relationship
Epic keeps all their promises eventually; I'm just not always happy with their timelines. We have...
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Operations, Operations, Operations, Operations
A lot of the training we get from Epic follows the train-the-trainer model, and sometimes things get...
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Product, Product, Product, Product, Value, Value, Value, Value
While using Welcome, we have saved about a minute and a half for every check-in encounter. The...
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Value
Welcome has helped with our payment collection. It helps reduce lines at the front desk. One large...
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Relationship, Product
With what the pandemic has done to turnover and employment, Epic's self-service tools are going to...
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Relationship
Epic doesn't really offer phone or web support. Another vendor might, but we just talk to our...
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Operations, Product
One of the things we struggled with was getting the right hardware to go with the solution. We have...
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Loyalty, Product
We have sort of been on the leading edge for most of the development, but we are waiting a bit for...
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Operations
The training that we get for Welcome is a struggle because the product has been around, but now...
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Relationship
I would like to see Epic improve their customer support model for Welcome. They refuel and do other...
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Loyalty, Value
We want patients to do as much as possible at home before they arrive at the clinic, and Welcome...
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Loyalty, Product
We have invested a lot in our Epic instance, and we want to continue to use as much Epic technology...
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Product, Value
We have made a seamless experience for the patient to be able to do their self-registration, and...
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Product
There is a bunch of stuff that we have to do with the Epic install for this product. Like with Fast...
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Relationship, Operations, Product
We have only been live with Welcome for a short amount of time and have been incredibly successful...
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Loyalty, Relationship
Epic does a really good job of mapping things on their road map and communicating where they are...
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Product, Value
We use Welcome for our patient questionnaires, so we can hand a patient a tablet and have them fill...
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Relationship
Epic does a good job with their overall support structure in working with us and figuring out...
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Value
Our number of eCheck-ins has really gone up since we started using the product. Additionally, when...
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Loyalty, Relationship, Product
Epic is definitely at the forefront of technology. We can see the technology underway on their road...
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Product, Value
Welcome has allowed us to do some touchless preregistration, payments, and arrival things. It allows...
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Loyalty
I think my overall satisfaction will go down in 12 months. I am going to be waiting for a lot of the...
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Relationship
Epic’s tech service folks are fantastic. I could not complain about them. We talk to them frequently....
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Product
The con of using Welcome is that it is really designed to work in a clinical setting. It has not...
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Loyalty, Product
We were hoping to use Welcome as an out-of-the-box solution, but it has required a lot of...
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Value
Welcome’s costs are high, but I don't think they are unexpected. We haven’t had any issues with...
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Relationship, Operations
The one challenge we had when we implemented Welcome was that we had two Epic resources that were...
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Product
I don't know that we have an issue with our own users for Welcome. Patients haven't done terribly...
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Loyalty, Product
A big wish-list item for us would be getting some research and development on the product with the...
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Relationship, Product
Epic’s next upgrade promises quite a bit more functionality for Welcome that I think will help us....
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Loyalty, Value
We chose Welcome because our patients were asking for options to self-register without having to...
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Product, Value
The pros of using the product have been our ability to relieve ourselves of some bottlenecks on a...
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Operations, Product
We can't modify certain things to meet our needs, and those things should be modifiable. We would...
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Operations
Welcome is a nightmare on the build side. The support is amazing, but the actual implementation...
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Loyalty, Product
We are seeing an evolution in the way the front of our office works. We are now more streamlined,...
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Operations
Epic could package the details of their trainings in a more accessible way.
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Relationship
We are plugged into Epic's development team. That team has been very helpful and productive.
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Product
We are thrilled to have preregistration and electronic registration options. We have been waiting a...
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Operations
Epic does a good job with their libraries and their tips, and they do an excellent job with training....
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Relationship
Epic has an excellent support team. There are not a lot of vendors out there that can do what Epic...
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Relationship, Product
Epic is ahead of people before we even have an idea. We have an inkling, and all of a sudden, there...
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Operations
Epic has their training bundled in a box with a bow. And with Epic’s training, they have all the...
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Relationship, Operations
We have an application manager from Epic, and that person is wonderful. Epic is always organized...
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Culture, Value
Epic has their contractual things, so they don't really charge us extra. We know what we are getting...
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Relationship
Epic is really good at knowing that they have issues and sending us software fixes routinely. They...
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Loyalty
The solution’s ability to automatically ask patients questions is top of the line. We are looking...
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Loyalty, Product
We are using the solution because it is integrated. From an integration standpoint, we have tried to...
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Loyalty, Product
One outcome of the product is efficiency at registration due to patients using Welcome's mobile...
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Operations
Epic does a good job with their libraries and their tips, and they do an excellent job with training....
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Relationship
Epic has an excellent support team. There are not a lot of vendors out there that can do what Epic...
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Product
We are thrilled to have preregistration and electronic registration options. We have been waiting a...
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Relationship, Product
Epic does a really good job of road mapping and communicating where they are heading with their...
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Product, Value
We utilize Welcome for our patient questionnaire, so we can hand patients a tablet to fill out a...
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Relationship
Epic does a good job with their overall support structure in working with us and figuring out...
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Product
I like the integration of the product into Epic versus using a third-party system.
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Relationship
The direct support that we get for issues is very good. Epic has a good process for how we...
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Product
The product is pretty good for offering what we need and in terms of what kind of questions we can...
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Relationship
One of the struggles that we have with the Welcome piece is a change in our support. Sometimes the...
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Product
The device integration with some of the Welcome products is a bit limited sometimes.
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Operations, Value
Welcome is very simple and self-explanatory for our patients. It is a good product. When we first...
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