Commentary Summary
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User Commentary
Implementation and Training
With the Episource product, I don't hear as many complaints, but there are always a few complaints....
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Relationship
We have frequent standing calls with Episource's higher-ups, and that is great. We really value...
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Service and Support
We have a good relationship with Episource, and we trust their coding. We have them focus more on...
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Implementation and Training
Episource rocked the implementation.
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Service and Support
Sometimes Episource tries to push things down, so I have to pick up the phone and call them.
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Future Outlook
Episource announced that they were not going to provide a service for in-home assessments to any of...
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Functionality and Upgrades
The platform has decent reporting and is easy to use. Several different team members from Episource...
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ROI / Cost
One of the negative things about Episource is they have not been very on top of tracking their...
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Relationship
Episource has been accommodating with data formats, customer requests, and things of that nature....
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Functionality and Upgrades
The vendor's portal is strong and pretty easy to maneuver. There are always potential improvements,...
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Implementation and Training
The implementation with Episource came with a few hiccups but nothing major.
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Relationship
Episource is a great partner, and their product works well. I never hear any complaints from my team...
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Functionality and Upgrades
Episource is very good at record retrieval and coding. We do quality assurance checks on everything...
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Functionality and Upgrades
Episource isn't very strong when it comes to analytics. However, we aren't willing to switch vendors...
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Relationship
Episource is a good business partner because they have almost done everything we asked them to do in...
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Technology
Episource needs to figure out how to improve their technology to be able to support larger file...
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ROI / Cost
Episource was able to get our submissions into CMS in a timely manner. We have been able to meet all...
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Relationship
Episource has been a really great partner to work with. They are very open to collaborating and...
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Service and Support
Episource could improve upon how fast they fulfill our requests. I know the vendor has a lot of...
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Service and Support
The vendor is very quick to let us know about things, and our service manager is just fantastic. We...
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Relationship
Episource is not perfect, but they do notify us of things and are really good at trying to come up...
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Functionality and Upgrades
There are a few deliverables that Episource said they could provide in their RFP that they are not...
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ROI / Cost
Episource is willing to work with us and provide us with information that is not even under the...
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Relationship
At one point, we discovered a pretty big issue and found out that Episource had known about it for a...
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Functionality and Upgrades
The tool has a lot of potential, and there are a lot of fun little things in it. However, the way...
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Service and Support
Episource builds their products around their clients. They are really involved with us, and they are...
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ROI / Cost
Episource was amazing. They blew other vendors out of the water. My risk adjustment factor scores...
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Functionality and Upgrades
I have a great relationship with Episource. They take all of our demographic data and put it into...
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Relationship
There have been some organizational changes on Episource’s end, and they had some turnover. We had a...
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Relationship
The people we work with from Episource are really good at managing. They are a lot more proactive in...
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Relationship
The partnership with Episource has been helpful. The VP and the president are very hands on with the...
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Relationship
Episource is seamless and very nimble. They are able to take any format, use it, and provide...
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Service and Support
The communication on addressing issues is very easy. There are some format issues, updates, or...
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Other Observations & Comments
We are delivering a lot of data to Episource in terms of claims, files, and provider files. The...
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Relationship
With Episource, there is a desire to build and expand our relationship due to our satisfaction with...
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Relationship
We would absolutely buy the Episource product again. The vendor is pretty easy to work with, and...
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Functionality and Upgrades
The interface is pretty easy to understand. There is a lot of robust data and customizability. We...
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Functionality and Upgrades
Episource is part of our long-term plans in terms of retrieval and coding. But it would be great if...
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Service and Support
We did talk to Episource about in-home assessments, but they refused to do them. They said they...
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Service and Support
Episource does a pretty good job of delivering all the services and promises. The vendor is very...
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Other Observations & Comments
Episource’s analytics are good, but we didn’t go with them because the vendor didn't have certain...
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Functionality and Upgrades
We would love to have the robustness and to create analytics and chase lists. The vendor does...
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Functionality and Upgrades
Episource is the best coding vendor out there not only in terms of quality but also in terms of...
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ROI / Cost
Episource is always willing to work on their pricing structure. They are great at being transparent....
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Relationship
Episource is my favorite vendor to work with due to their upper management's knowledge. When we have...
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Sales and Contracting
The individual who sold to us is an absolute delight, and we were really considering going with...
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