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Episource Clarity Platform Commentary
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Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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VP/Other Executive

Product

One outcome from the vendor is in the area of chart reviews. That area is very critical....

Mar 2024
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VP/Other Executive

Relationship

Episource was acquired, but the companies are still pretty separate. We have kept the same team and...

Mar 2024
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VP/Other Executive

Relationship

There are just pieces of promises that the vendor isn't keeping. There is a lot of volume going...

Mar 2024
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VP/Other Executive

Relationship, Product

Episource could improve in terms of their management of offshore services. When we try to find...

Mar 2024
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VP/Other Executive

Relationship, Value

Episource is very amenable when it comes to what they charge us, and I would recommend them. We meet...

Mar 2024
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Director

Relationship

With Episource, there are degrees in the promises they agree to. There are some reporting things and...

Feb 2024
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Director

Relationship

When I reached out to Episource, they were very good about getting back to us. I had regularly...

Feb 2024
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Manager

Value

Episource most definitely avoids charging. They are great about that. We would be hard pressed to...

Feb 2024
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Manager

Relationship, Product

During one of our upgrades, we had a significant issue with one of our lines of business due to a...

Feb 2024
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Manager

Product

I would like to see more robust reporting in Episource Clarity Platform that is more tailored toward...

Feb 2024
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Manager

Relationship

Episource has recently switched to a ticketing system for support, and we are still trying to figure...

Feb 2024
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Manager

Relationship, Product

From the submission side, nothing has really changed on any front in the last few years. But we have...

Feb 2024
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Director

Relationship

Episource is my favorite vendor to work with, and that may not necessarily be results driven. The...

Nov 2023
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Director

Product, Value

The tools Episource has are easy to use. Episource has some room for improvement in functionality,...

Nov 2023
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CFO

Relationship

There have been times when we have encountered a problem but the vendor hasn't been able to find it....

Oct 2023
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CFO

Relationship, Product

We had a lot more issues with our previous system than we have had with Episource Clarity Platform....

Oct 2023
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CFO

Loyalty, Relationship

Issue resolution is one of our biggest pain points with Episource. There are a lot of communication...

Oct 2023
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CFO

Operations

When we first implemented the system's initial training, our risk adjustment specialist was pretty...

Oct 2023
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CFO

Loyalty, Product

For the most part, the product will do what the vendor advertises that it will do. The product's...

Oct 2023
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CFO

Relationship

When we talk to people from Episource, we have a hard time with the language barrier. The vendor's...

Oct 2023
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VP/Other Executive

Relationship

I would recommend Episource because they have been our business partner for a long time, and they...

Oct 2023
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VP/Other Executive

Relationship, Operations

Episource has been improving since last year by doing training and keeping us very aware of changes....

Oct 2023
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VP/Other Executive

Relationship, Product

The communication with Episource is going well. The data we see in the system is good, and the...

Oct 2023
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VP/Other Executive

Loyalty, Relationship, Product

Episource has been very proactive in implementing the newest version of the system. However, there...

Oct 2023
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VP/Other Executive

Product

Episource Risk Adjustment and Analytics is very friendly to use. Each time I need information about...

Oct 2023
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Manager

Relationship, Operations

Episource is not always quick to implement some of the changes or things we need. They don't have a...

Sep 2023
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Manager

Relationship

Episource is one of the best vendors we have encountered with chart retrieval in coding accuracy....

Sep 2023
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Manager

Product

Episource’s analytics tool is very powerful. It is not a one-size-fits-all tool. It probably works...

Sep 2023
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Manager

Culture, Relationship

Episource does many things for us, and they have been a great partner. We definitely consider them a...

Sep 2023
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VP/Other Executive

Relationship, Value

Episource has gone above and beyond in terms of extra reports or custom reports, and they haven't...

Sep 2023
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VP/Other Executive

Product

I enjoy going into Episource's system, and epiConnect is pretty easy to flow through. epiAnalyst is...

Sep 2023
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VP/Other Executive

Product

Episource hasn't really rolled out anything new, but Episource does make some upgrades. My biggest...

Sep 2023
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VP/Other Executive

Operations

Training with Episource has been pretty solid, and they are good at keeping us in the loop on...

Sep 2023
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VP/Other Executive

Relationship

With Episource, we have an account manager and a project manager or analyst, so we have sufficient...

Sep 2023
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VP/Other Executive

Loyalty

I imagine Episource will stay pretty darn confident in remaining in our long-term plans unless...

Sep 2023
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Manager

Operations

Episource’s implementation services are pretty good. That is one of the vendor's strengths. Their...

Sep 2023
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Manager

Loyalty, Relationship

Episource was probably our number-one vendor in years past. However, they did not perform well last...

Sep 2023
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Manager

Product

Episource introduced EMR integration, and that was helpful and definitely a benefit. The more...

Sep 2023
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Manager

Product

We exceeded our benchmarks in a lot of what we were trying to do with the product. And even though...

Jul 2023
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Manager

Operations

Episource's training lacked unity. There is a lot of fragmentation within different areas of their...

Jul 2023
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Manager

Product

The product is not very considerate of the end user, and getting certain levels of detail is very...

Jul 2023
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Manager

Product

The amount of rework that has to be done with the information that we get from the product makes...

Jul 2023
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Manager

Product, Value

Episource's coding is a pain point that is bringing down their score. The coding doesn’t meet our...

Jul 2023
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Manager

Relationship

Episource is responsive, but we shouldn't have to ask for a lot of what we ask for. That wouldn’t...

Jul 2023
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Manager

Culture, Value

It is not clear whether Episource charges for every little thing. They charge us based on the...

Jul 2023
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Manager

Relationship

The account management team for Episource is really good. That leadership is consistent and very...

Jul 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty

Episource has been a legacy vendor for us for many years. They have done retrieving and coding. We...

Jul 2023
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VP/Other Executive

Product, Product, Product, Product

We would love to continue to use Episource, but their performance is deteriorating. We are not...

Jul 2023
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VP/Other Executive

Culture, Culture, Culture, Culture, Value, Value, Value, Value

We were reconciling a lot of things, and we noticed that the vendor billed us for things they didn't...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

The service that we are seeing now is not the same as the customer service that the vendor offered...

Jul 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Once we reach out, the vendor’s executives do pay attention. They aren’t proactive, but they do jump...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

We are seeing a lot more charts pushed from the vendor because the vendor says the providers are not...

Jul 2023
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