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Episource Risk Adjustment and Analytics
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Joe VanDeGraaff
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KLAS Vice President - Joe VanDeGraaff
 
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Featured  Report

Risk Adjustment 2023: Which Vendors Drive Value in a Shifting Market?
Risk Adjustment 2023:
Which Vendors Drive Value in a Shifting Market?
March 2023
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User Commentary

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Manager

Relationship, Operations

Episource is not always quick to implement some of the changes or things we need. They don't have a...

Sep 2023
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Manager

Relationship

Episource is one of the best vendors we have encountered with chart retrieval in coding accuracy....

Sep 2023
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Manager

Product

Episource’s analytics tool is very powerful. It is not a one-size-fits-all tool. It probably works...

Sep 2023
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Manager

Culture, Relationship

Episource does many things for us, and they have been a great partner. We definitely consider them a...

Sep 2023
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VP/Other Executive

Relationship, Value

Episource has gone above and beyond in terms of extra reports or custom reports, and they haven't...

Sep 2023
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VP/Other Executive

Product

I enjoy going into Episource's system, and epiConnect is pretty easy to flow through. epiAnalyst is...

Sep 2023
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VP/Other Executive

Product

Episource hasn't really rolled out anything new, but Episource does make some upgrades. My biggest...

Sep 2023
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VP/Other Executive

Operations

Training with Episource has been pretty solid, and they are good at keeping us in the loop on...

Sep 2023
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VP/Other Executive

Relationship

With Episource, we have an account manager and a project manager or analyst, so we have sufficient...

Sep 2023
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VP/Other Executive

Loyalty

I imagine Episource will stay pretty darn confident in remaining in our long-term plans unless...

Sep 2023
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Manager

Operations

Episource’s implementation services are pretty good. That is one of the vendor's strengths. Their...

Sep 2023
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Manager

Loyalty, Relationship

Episource was probably our number-one vendor in years past. However, they did not perform well last...

Sep 2023
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Manager

Product

Episource introduced EMR integration, and that was helpful and definitely a benefit. The more...

Sep 2023
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Manager

Product

We exceeded our benchmarks in a lot of what we were trying to do with the product. And even though...

Jul 2023
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Manager

Operations

Episource's training lacked unity. There is a lot of fragmentation within different areas of their...

Jul 2023
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Manager

Product

The product is not very considerate of the end user, and getting certain levels of detail is very...

Jul 2023
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Manager

Product

The amount of rework that has to be done with the information that we get from the product makes...

Jul 2023
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Manager

Product, Value

Episource's coding is a pain point that is bringing down their score. The coding doesn’t meet our...

Jul 2023
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Manager

Relationship

Episource is responsive, but we shouldn't have to ask for a lot of what we ask for. That wouldn’t...

Jul 2023
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Manager

Culture, Value

It is not clear whether Episource charges for every little thing. They charge us based on the...

Jul 2023
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Manager

Relationship

The account management team for Episource is really good. That leadership is consistent and very...

Jul 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty

Episource has been a legacy vendor for us for many years. They have done retrieving and coding. We...

Jul 2023
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VP/Other Executive

Product, Product, Product, Product

We would love to continue to use Episource, but their performance is deteriorating. We are not...

Jul 2023
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VP/Other Executive

Culture, Culture, Culture, Culture, Value, Value, Value, Value

We were reconciling a lot of things, and we noticed that the vendor billed us for things they didn't...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

The service that we are seeing now is not the same as the customer service that the vendor offered...

Jul 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Once we reach out, the vendor’s executives do pay attention. They aren’t proactive, but they do jump...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

We are seeing a lot more charts pushed from the vendor because the vendor says the providers are not...

Jul 2023
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Manager

Product

Everything flows very smoothly from one platform or operation to another. Everything, from the...

Mar 2023
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Manager

Relationship, Product

The vendor is still building out some of the newer functions, but the product quality is definitely...

Mar 2023
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Manager

Product

In terms of the vendor delivering new technology, there is only so much they can do in a day. It...

Mar 2023
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Manager

Relationship

The vendor’s customer service is one of their strong points. They have many strong points, but from...

Mar 2023
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Manager

Operations

In terms of ongoing training, the vendor is very open and accommodating to showcase and train us on...

Mar 2023
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VP/Other Executive

Relationship

Our relationship with Episource is very sound. We partner well together. Episource always has a...

Mar 2023
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VP/Other Executive

Relationship

I have a counterpart at the vendor, and if I have an issue that I need to get involved in, they have...

Mar 2023
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Manager

Product

With the Episource product, I don't hear as many complaints, but there are always a few complaints....

Mar 2023
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Manager

Relationship

We have frequent standing calls with Episource's higher-ups, and that is great. We really value...

Mar 2023
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Director

Relationship

We have a good relationship with Episource, and we trust their coding. We have them focus more on...

Jan 2023
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VP/Other Executive

Operations

Episource rocked the implementation.

Dec 2022
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VP/Other Executive

Relationship

Sometimes Episource tries to push things down, so I have to pick up the phone and call them.

Dec 2022
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Manager

Loyalty, Relationship

Episource announced that they were not going to provide a service for in-home assessments to any of...

Nov 2022
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Manager

Relationship, Product

The platform has decent reporting and is easy to use. Several different team members from Episource...

Nov 2022
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Manager

Product

One of the negative things about Episource is they have not been very on top of tracking their...

Nov 2022
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Director

Relationship

Episource has been accommodating with data formats, customer requests, and things of that nature....

Nov 2022
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Director

Product

The vendor's portal is strong and pretty easy to maneuver. There are always potential improvements,...

Nov 2022
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Director

Operations

The implementation with Episource came with a few hiccups but nothing major.

Nov 2022
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Director

Relationship, Product

Episource is a great partner, and their product works well. I never hear any complaints from my team...

Nov 2022
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Director

Product

Episource is very good at record retrieval and coding. We do quality assurance checks on everything...

Nov 2022
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(0)
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Director

Product

Episource isn't very strong when it comes to analytics. However, we aren't willing to switch vendors...

Nov 2022
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(0)
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COO

Loyalty, Relationship

Episource is a good business partner because they have almost done everything we asked them to do in...

Oct 2022
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COO

Relationship, Product

Episource needs to figure out how to improve their technology to be able to support larger file...

Oct 2022
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(0)
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COO

Relationship, Product, Value

Episource was able to get our submissions into CMS in a timely manner. We have been able to meet all...

Oct 2022
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Manager

Relationship

Episource has been a really great partner to work with. They are very open to collaborating and...

Oct 2022
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Manager

Relationship

Episource could improve upon how fast they fulfill our requests. I know the vendor has a lot of...

Oct 2022
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Manager

Relationship

The vendor is very quick to let us know about things, and our service manager is just fantastic. We...

Oct 2022
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Manager

Relationship

Episource is not perfect, but they do notify us of things and are really good at trying to come up...

Oct 2022
||
(0)
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Manager

Culture, Relationship

There are a few deliverables that Episource said they could provide in their RFP that they are not...

Oct 2022
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(0)
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Manager

Culture, Relationship

Episource is willing to work with us and provide us with information that is not even under the...

Oct 2022
||
(0)
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Manager

Relationship

At one point, we discovered a pretty big issue and found out that Episource had known about it for a...

Oct 2022
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Manager

Loyalty, Product

The tool has a lot of potential, and there are a lot of fun little things in it. However, the way...

Oct 2022
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Manager

Relationship

Episource builds their products around their clients. They are really involved with us, and they are...

Oct 2022
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Director

Relationship, Product

I have a great relationship with Episource. They take all of our demographic data and put it into...

Oct 2022
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Related Articles
Article
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Options Expanding for Risk Adjustment
11 November 21    |   Ryan Pretnik and Jennifer Hickenlooper
A growing field of vendors offers risk adjustment technology and services. In our latest report, we set out to discover which vendors offer the widest breadth of capabilities. 



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