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Relationship, Operations
Episource is not always quick to implement some of the changes or things we need. They don't have a...
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Relationship
Episource is one of the best vendors we have encountered with chart retrieval in coding accuracy....
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Product
Episource’s analytics tool is very powerful. It is not a one-size-fits-all tool. It probably works...
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Culture, Relationship
Episource does many things for us, and they have been a great partner. We definitely consider them a...
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Relationship, Value
Episource has gone above and beyond in terms of extra reports or custom reports, and they haven't...
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Product
I enjoy going into Episource's system, and epiConnect is pretty easy to flow through. epiAnalyst is...
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Product
Episource hasn't really rolled out anything new, but Episource does make some upgrades. My biggest...
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Operations
Training with Episource has been pretty solid, and they are good at keeping us in the loop on...
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Relationship
With Episource, we have an account manager and a project manager or analyst, so we have sufficient...
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Loyalty
I imagine Episource will stay pretty darn confident in remaining in our long-term plans unless...
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Operations
Episource’s implementation services are pretty good. That is one of the vendor's strengths. Their...
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Loyalty, Relationship
Episource was probably our number-one vendor in years past. However, they did not perform well last...
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Product
Episource introduced EMR integration, and that was helpful and definitely a benefit. The more...
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Product
We exceeded our benchmarks in a lot of what we were trying to do with the product. And even though...
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Operations
Episource's training lacked unity. There is a lot of fragmentation within different areas of their...
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Product
The product is not very considerate of the end user, and getting certain levels of detail is very...
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Product
The amount of rework that has to be done with the information that we get from the product makes...
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Product, Value
Episource's coding is a pain point that is bringing down their score. The coding doesn’t meet our...
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Relationship
Episource is responsive, but we shouldn't have to ask for a lot of what we ask for. That wouldn’t...
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Culture, Value
It is not clear whether Episource charges for every little thing. They charge us based on the...
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Relationship
The account management team for Episource is really good. That leadership is consistent and very...
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Loyalty, Loyalty, Loyalty, Loyalty
Episource has been a legacy vendor for us for many years. They have done retrieving and coding. We...
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Product, Product, Product, Product
We would love to continue to use Episource, but their performance is deteriorating. We are not...
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Culture, Culture, Culture, Culture, Value, Value, Value, Value
We were reconciling a lot of things, and we noticed that the vendor billed us for things they didn't...
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Relationship, Relationship, Relationship, Relationship
The service that we are seeing now is not the same as the customer service that the vendor offered...
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Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship
Once we reach out, the vendor’s executives do pay attention. They aren’t proactive, but they do jump...
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Relationship, Relationship, Relationship, Relationship
We are seeing a lot more charts pushed from the vendor because the vendor says the providers are not...
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Product
Everything flows very smoothly from one platform or operation to another. Everything, from the...
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Relationship, Product
The vendor is still building out some of the newer functions, but the product quality is definitely...
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Product
In terms of the vendor delivering new technology, there is only so much they can do in a day. It...
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Relationship
The vendor’s customer service is one of their strong points. They have many strong points, but from...
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Operations
In terms of ongoing training, the vendor is very open and accommodating to showcase and train us on...
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Relationship
Our relationship with Episource is very sound. We partner well together. Episource always has a...
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Relationship
I have a counterpart at the vendor, and if I have an issue that I need to get involved in, they have...
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Product
With the Episource product, I don't hear as many complaints, but there are always a few complaints....
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Relationship
We have frequent standing calls with Episource's higher-ups, and that is great. We really value...
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Relationship
We have a good relationship with Episource, and we trust their coding. We have them focus more on...
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Operations
Episource rocked the implementation.
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Relationship
Sometimes Episource tries to push things down, so I have to pick up the phone and call them.
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Loyalty, Relationship
Episource announced that they were not going to provide a service for in-home assessments to any of...
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Relationship, Product
The platform has decent reporting and is easy to use. Several different team members from Episource...
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Product
One of the negative things about Episource is they have not been very on top of tracking their...
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Relationship
Episource has been accommodating with data formats, customer requests, and things of that nature....
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Product
The vendor's portal is strong and pretty easy to maneuver. There are always potential improvements,...
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Operations
The implementation with Episource came with a few hiccups but nothing major.
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Relationship, Product
Episource is a great partner, and their product works well. I never hear any complaints from my team...
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Product
Episource is very good at record retrieval and coding. We do quality assurance checks on everything...
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Product
Episource isn't very strong when it comes to analytics. However, we aren't willing to switch vendors...
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Loyalty, Relationship
Episource is a good business partner because they have almost done everything we asked them to do in...
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Relationship, Product
Episource needs to figure out how to improve their technology to be able to support larger file...
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Relationship, Product, Value
Episource was able to get our submissions into CMS in a timely manner. We have been able to meet all...
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Relationship
Episource has been a really great partner to work with. They are very open to collaborating and...
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Relationship
Episource could improve upon how fast they fulfill our requests. I know the vendor has a lot of...
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Relationship
The vendor is very quick to let us know about things, and our service manager is just fantastic. We...
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Relationship
Episource is not perfect, but they do notify us of things and are really good at trying to come up...
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Culture, Relationship
There are a few deliverables that Episource said they could provide in their RFP that they are not...
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Culture, Relationship
Episource is willing to work with us and provide us with information that is not even under the...
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Relationship
At one point, we discovered a pretty big issue and found out that Episource had known about it for a...
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Loyalty, Product
The tool has a lot of potential, and there are a lot of fun little things in it. However, the way...
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Relationship
Episource builds their products around their clients. They are really involved with us, and they are...
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Relationship, Product
I have a great relationship with Episource. They take all of our demographic data and put it into...
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