Episource Risk Adjustment and Analytics
Filtered view: All

Subject Expert
Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Implementation and Training

With the Episource product, I don't hear as many complaints, but there are always a few complaints....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have frequent standing calls with Episource's higher-ups, and that is great. We really value...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have a good relationship with Episource, and we trust their coding. We have them focus more on...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Episource rocked the implementation.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Sometimes Episource tries to push things down, so I have to pick up the phone and call them.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Episource announced that they were not going to provide a service for in-home assessments to any of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The platform has decent reporting and is easy to use. Several different team members from Episource...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

One of the negative things about Episource is they have not been very on top of tracking their...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Episource has been accommodating with data formats, customer requests, and things of that nature....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor's portal is strong and pretty easy to maneuver. There are always potential improvements,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation with Episource came with a few hiccups but nothing major.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Episource is a great partner, and their product works well. I never hear any complaints from my team...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Episource is very good at record retrieval and coding. We do quality assurance checks on everything...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Episource isn't very strong when it comes to analytics. However, we aren't willing to switch vendors...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Episource is a good business partner because they have almost done everything we asked them to do in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Technology

Episource needs to figure out how to improve their technology to be able to support larger file...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost

Episource was able to get our submissions into CMS in a timely manner. We have been able to meet all...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Episource has been a really great partner to work with. They are very open to collaborating and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Episource could improve upon how fast they fulfill our requests. I know the vendor has a lot of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor is very quick to let us know about things, and our service manager is just fantastic. We...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Episource is not perfect, but they do notify us of things and are really good at trying to come up...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are a few deliverables that Episource said they could provide in their RFP that they are not...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Episource is willing to work with us and provide us with information that is not even under the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

At one point, we discovered a pretty big issue and found out that Episource had known about it for a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The tool has a lot of potential, and there are a lot of fun little things in it. However, the way...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Episource builds their products around their clients. They are really involved with us, and they are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Episource was amazing. They blew other vendors out of the water. My risk adjustment factor scores...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have a great relationship with Episource. They take all of our demographic data and put it into...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There have been some organizational changes on Episource’s end, and they had some turnover. We had a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The people we work with from Episource are really good at managing. They are a lot more proactive in...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The partnership with Episource has been helpful. The VP and the president are very hands on with the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Episource is seamless and very nimble. They are able to take any format, use it, and provide...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The communication on addressing issues is very easy. There are some format issues, updates, or...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are delivering a lot of data to Episource in terms of claims, files, and provider files. The...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With Episource, there is a desire to build and expand our relationship due to our satisfaction with...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We would absolutely buy the Episource product again. The vendor is pretty easy to work with, and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The interface is pretty easy to understand. There is a lot of robust data and customizability. We...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Episource is part of our long-term plans in terms of retrieval and coding. But it would be great if...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We did talk to Episource about in-home assessments, but they refused to do them. They said they...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Episource does a pretty good job of delivering all the services and promises. The vendor is very...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Episource’s analytics are good, but we didn’t go with them because the vendor didn't have certain...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We would love to have the robustness and to create analytics and chase lists. The vendor does...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Episource is the best coding vendor out there not only in terms of quality but also in terms of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Episource is always willing to work on their pricing structure. They are great at being transparent....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Episource is my favorite vendor to work with due to their upper management's knowledge. When we have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

The individual who sold to us is an absolute delight, and we were really considering going with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles