Thank you !

Access info about Risk Adjustment on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Risk Adjustment.

Will you help us?

Take A Survey

Episource Risk Adjustment and Analytics
Filtered view: All

Subject Expert
Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Risk Adjustment on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Risk Adjustment.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

The internal feedback that we got about the vendor was that they were high performing. With my more...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's executives are always available. They come to sales calls and really take the reins....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I first started with the vendor, I wanted to see whether Episource was hiding anything under...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Episource was becoming reputable within the industry. I reached out to my peers that had used...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

It took a bit longer to get data with the delegation oversight. But we didn’t go back on our go-live...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is just a SaaS-based platform that anyone can go into, and finding out how a project is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With the program for health reimbursement arrangements, the SaaS platform could be more intelligent...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have rarely spoken to anyone at an executive level, except maybe the sales executives.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Episource is pretty good on their pricing. Our product is a fee-for-service product, so it isn't...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Episource is very collaborative, and they are always trying to think of solutions and implement...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are times when Episource’s support team is super responsive, and there are times when things...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Episource has a tool that we can use to get daily reports out about how the program is doing, and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The original intent was to use the vendor for the long term. It is hard to keep switching vendors....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The account manager that is assigned to us is always very receptive and extremely responsive. Our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am a pretty reasonable customer, so when I request a modification, it is usually something that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Episource is going to continue to do certain types of visits for us. We have found Episource to be...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Episource has GPS tracking for providers, and we can check that for in-house assessments. That is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Episource is making progress with interoperability, but we haven’t discussed interoperability...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a problem with getting data over in the right format. Episource's in-home assessments are...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Episource is new at doing integration, so they have a bit of room to grow. I don't have a big...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Episource meets our expectations. Episource is one of the best vendors I have ever worked with. If...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Episource’s account management is really strong. I like that they have very routine meetings. Our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of working with Episource we need more around the planning and giving us the visibility...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Episource has a lot of better aspects than our previous vendor. Episource's people definitely have...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The biggest disappointment is that we don't have a certain amount of paid dollars a month. That...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Our Episource implementation took much longer than we originally anticipated. There were some delays...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Once we had a few trainings, the system was okay, but it was hard to understand at first. I learned...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We skip around a lot in the system to pull the information we need for the reports or rejections....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have an ongoing call with Episource. Post-implementation, the support is not quite as intensive...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Episource isn’t proactive at all. When we ask them to do something, they do only the one thing that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

With our old vendor, I knew that as soon as we sent the files over, the files would get loaded that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am hopeful that we will have our money’s worth for Episource once we work through all our issues...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Episource is very willing to listen to their customers. They are solution based, so they want to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Episource's coding services are strong. The vendor's focus on quality has been a core strength of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have expanded Episource's services in the past, and I can see that occurring even more in future years....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor does educational seminars, and they also have some educational offerings that they offer...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Episource has an inherently good onboarding process. They bring people up to speed, and they have a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Episource kept telling us they would soon be able to onboard nurse practitioners for health risk...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Episource bills us per our contract, and when I have an issue with an invoice, they are responsive...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When there is new leadership, Episource should proactively schedule training on their platform. We...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is some detail in the reporting that is lacking. The management of some of our projects,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see the vendor proactively identifying issues before the client raises a concern....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Summaries of results with the in-home health evaluations would be helpful. There wasn't anything...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Episource people are all nice, but Episource hasn't been able to execute or do anything to help...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Compared to other vendors, I wouldn't say that Episource nickel-and-dimed. However, Episource...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There wasn't a lot of need for training, but when it came to utilizing the portal, there was no...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I found issues in the logic, so I didn't use the portal much. The vendor should have ironed out...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Episource is great with customer service. The support is very good. I have asked them for help on a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Episource basically charges us for the different products that we use. They tied some things...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Episource did a really good job with implementation. The only issue that we had was that Episource...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Episource has some very intelligent people in support, but I sometimes have a hard time...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I did have an issue with Episource around billing. We got charged too much, and I sent the invoice...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When our contract was up for renewal with our previous vendor, I started doing price comparison...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am happy with Episource. They are always looking out for our best interests and are interested in...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Episource always delivers a good ROI. They are a company that we want to grow with. As we expand the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Moving toward a direct-connect EMR retrieval would drive a lot of efficiencies in our process for...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Episource is flexible. We are using them for a few different services. Their coding and retrieval...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor reviews coding results for us to ensure that accuracy levels are being met. They also do...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Episource uses their own technology to feed coders, but we don't necessarily use their dashboards.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The best things about Episource are their flexibility and ability to pivot. We use the vendor in...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Recently, we have had some issues with Episource. They have had trouble getting us clean and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If I had to give Episource a letter grade, I would probably give them a B. Their proactive service...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are really close to having perfect satisfaction with Episource's system. We have been able to hit...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Within the portal, there is a tab that leads us to videos to show us how to pull any reports we are...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Episource Risk Adjustment and Analytics definitely meets all of our needs 100%. There hasn't been...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's support people are very responsive. We have a regular call set up with Episource. They...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

On the encounter side, we have had a couple of issues where we have gotten on phone calls to look...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Episource isn't giving us one of the main things we have been looking for. We are looking for the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We get a ton of value out of Episource Risk Adjustment and Analytics. We hit the ground running with...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We decided on Episource's system based on the functionality, price, and ease of use. We compared it...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation took a bit longer than we initially anticipated. I would knock off a point for...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of the product working as promoting, there were a couple of areas where we were expecting...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The ability to pull reports from the software in CDS or Excel files is a big draw because any of the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Episource won't license their technology to us to use. They force us to rely on their people to use...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Episource needs to add more prospective analytics. They have never even talked to us about...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Episource is easy to do business with and very flexible. The executive support is excellent. The...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I really like Episource’s client services. We had amazing account managers. When we transitioned...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Episource had some gaps in helping us connect what was already in our contract in terms of things...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Working with the vendor was a real pleasure, and they have amazing folks. They did a great job...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Even though it is still early, Episource has done very well out of the gate. It is hard to tell now,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was a small issue where we recommended a fix. Episource is looking into that, but it would...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Episource is the best vendor that we have had for in-house assessments. They are very flexible. When...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing that Episource isn't great about is that they keep sending patient letters to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our account manager from Episource meets with us outside of work hours. They do an amazing job.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles