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Episource Risk Adjustment and Analytics Comments
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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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ryan.pretnik@klasresearch.com

 
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User Commentary

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CFO

Episource has a lot of better aspects than our previous vendor. Episource's people definitely have...

Aug 2021
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CFO

The biggest disappointment is that we don't have a certain amount of paid dollars a month. That...

Aug 2021
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CFO

Our Episource implementation took much longer than we originally anticipated. There were some delays...

Aug 2021
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CFO

Once we had a few trainings, the system was okay, but it was hard to understand at first. I learned...

Aug 2021
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CFO

We skip around a lot in the system to pull the information we need for the reports or rejections....

Aug 2021
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CFO

We have an ongoing call with Episource. Post-implementation, the support is not quite as intensive...

Aug 2021
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CFO

Episource isn’t proactive at all. When we ask them to do something, they do only the one thing that...

Aug 2021
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CFO

With our old vendor, I knew that as soon as we sent the files over, the files would get loaded that...

Aug 2021
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CFO

I am hopeful that we will have our money’s worth for Episource once we work through all our issues...

Aug 2021
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VP/Other Executive

Episource is very willing to listen to their customers. They are solution based, so they want to...

Jul 2021
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VP/Other Executive

Episource's coding services are strong. The vendor's focus on quality has been a core strength of...

Jul 2021
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VP/Other Executive

I have expanded Episource's services in the past, and I can see that occurring even more in future years....

Jul 2021
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VP/Other Executive

The vendor does educational seminars, and they also have some educational offerings that they offer...

Jul 2021
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VP/Other Executive

Episource has an inherently good onboarding process. They bring people up to speed, and they have a...

Jul 2021
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Director

Episource kept telling us they would soon be able to onboard nurse practitioners for health risk...

Jul 2021
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Director

Episource bills us per our contract, and when I have an issue with an invoice, they are responsive...

Jul 2021
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(0)
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Director

When there is new leadership, Episource should proactively schedule training on their platform. We...

Jul 2021
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Director

There is some detail in the reporting that is lacking. The management of some of our projects,...

Jul 2021
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Director

I would like to see the vendor proactively identifying issues before the client raises a concern....

Jun 2021
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Director

Summaries of results with the in-home health evaluations would be helpful. There wasn't anything...

Jun 2021
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Director

The Episource people are all nice, but Episource hasn't been able to execute or do anything to help...

Jun 2021
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Director

Compared to other vendors, I wouldn't say that Episource nickel-and-dimed. However, Episource...

Jun 2021
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Director

There wasn't a lot of need for training, but when it came to utilizing the portal, there was no...

Jun 2021
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Director

I found issues in the logic, so I didn't use the portal much. The vendor should have ironed out...

Jun 2021
||
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Director

Episource is great with customer service. The support is very good. I have asked them for help on a...

Jun 2021
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Director

Episource basically charges us for the different products that we use. They tied some things...

Jun 2021
||
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Director

Episource did a really good job with implementation. The only issue that we had was that Episource...

Jun 2021
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Director

Episource has some very intelligent people in support, but I sometimes have a hard time...

Jun 2021
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(0)
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Director

I did have an issue with Episource around billing. We got charged too much, and I sent the invoice...

Jun 2021
||
(0)
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Director

When our contract was up for renewal with our previous vendor, I started doing price comparison...

Jun 2021
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Manager

I am happy with Episource. They are always looking out for our best interests and are interested in...

Jun 2021
||
(0)
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Manager

Episource always delivers a good ROI. They are a company that we want to grow with. As we expand the...

Jun 2021
||
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Manager

Moving toward a direct-connect EMR retrieval would drive a lot of efficiencies in our process for...

Jun 2021
||
(0)
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VP/Other Executive

Episource is flexible. We are using them for a few different services. Their coding and retrieval...

Jun 2021
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(0)
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VP/Other Executive

The vendor reviews coding results for us to ensure that accuracy levels are being met. They also do...

Jun 2021
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(0)
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VP/Other Executive

Episource uses their own technology to feed coders, but we don't necessarily use their dashboards.

Jun 2021
||
(0)
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VP/Other Executive

The best things about Episource are their flexibility and ability to pivot. We use the vendor in...

Jun 2021
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VP/Other Executive

Recently, we have had some issues with Episource. They have had trouble getting us clean and...

Jun 2021
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VP/Other Executive

If I had to give Episource a letter grade, I would probably give them a B. Their proactive service...

Jun 2021
||
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VP/Other Executive

We are really close to having perfect satisfaction with Episource's system. We have been able to hit...

May 2021
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VP/Other Executive

Within the portal, there is a tab that leads us to videos to show us how to pull any reports we are...

May 2021
||
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VP/Other Executive

Episource Risk Adjustment and Analytics definitely meets all of our needs 100%. There hasn't been...

May 2021
||
(0)
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VP/Other Executive

The vendor's support people are very responsive. We have a regular call set up with Episource. They...

May 2021
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(0)
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VP/Other Executive

On the encounter side, we have had a couple of issues where we have gotten on phone calls to look...

May 2021
||
(0)
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VP/Other Executive

Episource isn't giving us one of the main things we have been looking for. We are looking for the...

May 2021
||
(0)
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VP/Other Executive

We get a ton of value out of Episource Risk Adjustment and Analytics. We hit the ground running with...

May 2021
||
(0)
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VP/Other Executive

We decided on Episource's system based on the functionality, price, and ease of use. We compared it...

May 2021
||
(0)
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VP/Other Executive

The implementation took a bit longer than we initially anticipated. I would knock off a point for...

May 2021
||
(0)
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VP/Other Executive

In terms of the product working as promoting, there were a couple of areas where we were expecting...

May 2021
||
(0)
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VP/Other Executive

The ability to pull reports from the software in CDS or Excel files is a big draw because any of the...

May 2021
||
(0)
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Manager

Episource won't license their technology to us to use. They force us to rely on their people to use...

May 2021
||
(0)
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Manager

Episource needs to add more prospective analytics. They have never even talked to us about...

May 2021
||
(0)
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Manager

Episource is easy to do business with and very flexible. The executive support is excellent. The...

May 2021
||
(0)
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VP/Other Executive

I really like Episource’s client services. We had amazing account managers. When we transitioned...

May 2021
||
(0)
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VP/Other Executive

Episource had some gaps in helping us connect what was already in our contract in terms of things...

May 2021
||
(0)
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VP/Other Executive

Working with the vendor was a real pleasure, and they have amazing folks. They did a great job...

May 2021
||
(0)
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Manager

Even though it is still early, Episource has done very well out of the gate. It is hard to tell now,...

May 2021
||
(0)
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Manager

There was a small issue where we recommended a fix. Episource is looking into that, but it would...

May 2021
||
(0)
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Manager

Episource is the best vendor that we have had for in-house assessments. They are very flexible. When...

Apr 2021
||
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Manager

The only thing that Episource isn't great about is that they keep sending patient letters to...

Apr 2021
||
(0)
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Manager

Our account manager from Episource meets with us outside of work hours. They do an amazing job.

Apr 2021
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(0)
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