Episource Risk Adjustment and Analytics
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Ryan Pretnik
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KLAS Research Director - Ryan Pretnik
 
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User Commentary

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VP/Other Executive

We brought Episource in to help on a unique project. They really jumped in with both feet. They did...

Jan 2022
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VP/Other Executive

Episource isn't a huge vendor for us, but we like what we see. We like where Episource is going, and...

Jan 2022
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Manager

The internal feedback that we got about the vendor was that they were high performing. With my more...

Sep 2021
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Manager

The vendor's executives are always available. They come to sales calls and really take the reins....

Sep 2021
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Manager

When I first started with the vendor, I wanted to see whether Episource was hiding anything under...

Sep 2021
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VP/Other Executive

Episource was becoming reputable within the industry. I reached out to my peers that had used...

Aug 2021
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VP/Other Executive

It took a bit longer to get data with the delegation oversight. But we didn’t go back on our go-live...

Aug 2021
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VP/Other Executive

The product is just a SaaS-based platform that anyone can go into, and finding out how a project is...

Aug 2021
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VP/Other Executive

With the program for health reimbursement arrangements, the SaaS platform could be more intelligent...

Aug 2021
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VP/Other Executive

I have rarely spoken to anyone at an executive level, except maybe the sales executives.

Aug 2021
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Manager

Episource is pretty good on their pricing. Our product is a fee-for-service product, so it isn't...

Aug 2021
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Manager

Episource is very collaborative, and they are always trying to think of solutions and implement...

Aug 2021
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Manager

There are times when Episource’s support team is super responsive, and there are times when things...

Aug 2021
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Manager

Episource has a tool that we can use to get daily reports out about how the program is doing, and...

Aug 2021
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Manager

The original intent was to use the vendor for the long term. It is hard to keep switching vendors....

Aug 2021
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Manager

The account manager that is assigned to us is always very receptive and extremely responsive. Our...

Aug 2021
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Manager

I am a pretty reasonable customer, so when I request a modification, it is usually something that...

Aug 2021
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Director

Episource is going to continue to do certain types of visits for us. We have found Episource to be...

Aug 2021
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Director

Episource has GPS tracking for providers, and we can check that for in-house assessments. That is...

Aug 2021
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Director

Episource is making progress with interoperability, but we haven’t discussed interoperability...

Aug 2021
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Director

We have a problem with getting data over in the right format. Episource's in-home assessments are...

Aug 2021
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Manager

Episource is new at doing integration, so they have a bit of room to grow. I don't have a big...

Aug 2021
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Manager

Episource meets our expectations. Episource is one of the best vendors I have ever worked with. If...

Aug 2021
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Director

Episource’s account management is really strong. I like that they have very routine meetings. Our...

Aug 2021
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Director

In terms of working with Episource we need more around the planning and giving us the visibility...

Aug 2021
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CFO

Episource has a lot of better aspects than our previous vendor. Episource's people definitely have...

Aug 2021
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CFO

The biggest disappointment is that we don't have a certain amount of paid dollars a month. That...

Aug 2021
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CFO

Our Episource implementation took much longer than we originally anticipated. There were some delays...

Aug 2021
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CFO

Once we had a few trainings, the system was okay, but it was hard to understand at first. I learned...

Aug 2021
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CFO

We skip around a lot in the system to pull the information we need for the reports or rejections....

Aug 2021
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CFO

We have an ongoing call with Episource. Post-implementation, the support is not quite as intensive...

Aug 2021
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CFO

Episource isn’t proactive at all. When we ask them to do something, they do only the one thing that...

Aug 2021
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CFO

With our old vendor, I knew that as soon as we sent the files over, the files would get loaded that...

Aug 2021
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CFO

I am hopeful that we will have our money’s worth for Episource once we work through all our issues...

Aug 2021
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VP/Other Executive

Episource is very willing to listen to their customers. They are solution based, so they want to...

Jul 2021
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VP/Other Executive

Episource's coding services are strong. The vendor's focus on quality has been a core strength of...

Jul 2021
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VP/Other Executive

I have expanded Episource's services in the past, and I can see that occurring even more in future years....

Jul 2021
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VP/Other Executive

The vendor does educational seminars, and they also have some educational offerings that they offer...

Jul 2021
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VP/Other Executive

Episource has an inherently good onboarding process. They bring people up to speed, and they have a...

Jul 2021
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Director

Episource kept telling us they would soon be able to onboard nurse practitioners for health risk...

Jul 2021
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Director

Episource bills us per our contract, and when I have an issue with an invoice, they are responsive...

Jul 2021
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Director

When there is new leadership, Episource should proactively schedule training on their platform. We...

Jul 2021
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Director

There is some detail in the reporting that is lacking. The management of some of our projects,...

Jul 2021
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Director

I would like to see the vendor proactively identifying issues before the client raises a concern....

Jun 2021
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Director

Summaries of results with the in-home health evaluations would be helpful. There wasn't anything...

Jun 2021
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Director

The Episource people are all nice, but Episource hasn't been able to execute or do anything to help...

Jun 2021
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Director

Compared to other vendors, I wouldn't say that Episource nickel-and-dimed. However, Episource...

Jun 2021
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Director

There wasn't a lot of need for training, but when it came to utilizing the portal, there was no...

Jun 2021
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Director

I found issues in the logic, so I didn't use the portal much. The vendor should have ironed out...

Jun 2021
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Director

Episource is great with customer service. The support is very good. I have asked them for help on a...

Jun 2021
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Director

Episource basically charges us for the different products that we use. They tied some things...

Jun 2021
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Director

Episource did a really good job with implementation. The only issue that we had was that Episource...

Jun 2021
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Director

Episource has some very intelligent people in support, but I sometimes have a hard time...

Jun 2021
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Director

I did have an issue with Episource around billing. We got charged too much, and I sent the invoice...

Jun 2021
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Director

When our contract was up for renewal with our previous vendor, I started doing price comparison...

Jun 2021
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Manager

I am happy with Episource. They are always looking out for our best interests and are interested in...

Jun 2021
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Manager

Episource always delivers a good ROI. They are a company that we want to grow with. As we expand the...

Jun 2021
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Manager

Moving toward a direct-connect EMR retrieval would drive a lot of efficiencies in our process for...

Jun 2021
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VP/Other Executive

Episource is flexible. We are using them for a few different services. Their coding and retrieval...

Jun 2021
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VP/Other Executive

The vendor reviews coding results for us to ensure that accuracy levels are being met. They also do...

Jun 2021
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VP/Other Executive

Episource uses their own technology to feed coders, but we don't necessarily use their dashboards.

Jun 2021
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VP/Other Executive

The best things about Episource are their flexibility and ability to pivot. We use the vendor in...

Jun 2021
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VP/Other Executive

Recently, we have had some issues with Episource. They have had trouble getting us clean and...

Jun 2021
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VP/Other Executive

If I had to give Episource a letter grade, I would probably give them a B. Their proactive service...

Jun 2021
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