Episource Risk Adjustment and Analytics
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Ryan Pretnik
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KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Manager

Future Outlook

Episource announced that they were not going to provide a service for in-home assessments to any of...

Nov 2022
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Manager

Functionality and Upgrades

The platform has decent reporting and is easy to use. Several different team members from Episource...

Nov 2022
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Manager

ROI / Cost (care and feeding)

One of the negative things about Episource is they have not been very on top of tracking their...

Nov 2022
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Director

ROI / Cost (care and feeding)

We have been seeing outcomes in our areas of opportunity that need to be addressed, such as...

Nov 2022
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Director

Relationship

Episource has been accommodating with data formats, customer requests, and things of that nature....

Nov 2022
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Director

Functionality and Upgrades

The vendor's portal is strong and pretty easy to maneuver. There are always potential improvements,...

Nov 2022
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Director

ROI / Cost (care and feeding)

Episource has a more simplified pricing model than that our previous vendor. Episource does not...

Nov 2022
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Director

Implementation and Training

The implementation with Episource came with a few hiccups but nothing major.

Nov 2022
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Director

Relationship

Episource is a great partner, and their product works well. I never hear any complaints from my team...

Nov 2022
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Director

Functionality and Upgrades

Episource is very good at record retrieval and coding. We do quality assurance checks on everything...

Nov 2022
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Director

Functionality and Upgrades

Episource isn't very strong when it comes to analytics. However, we aren't willing to switch vendors...

Nov 2022
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COO

Relationship

Episource is a good business partner because they have almost done everything we asked them to do in...

Oct 2022
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COO

Technology

Episource needs to figure out how to improve their technology to be able to support larger file...

Oct 2022
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COO

ROI / Cost (care and feeding)

Episource was able to get our submissions into CMS in a timely manner. We have been able to meet all...

Oct 2022
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Manager

Relationship

Episource has been a really great partner to work with. They are very open to collaborating and...

Oct 2022
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Manager

Service and Support

Episource could improve upon how fast they fulfill our requests. I know the vendor has a lot of...

Oct 2022
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Manager

Service and Support

The vendor is very quick to let us know about things, and our service manager is just fantastic. We...

Oct 2022
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Manager

Relationship

Episource is not perfect, but they do notify us of things and are really good at trying to come up...

Oct 2022
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Manager

Functionality and Upgrades

There are a few deliverables that Episource said they could provide in their RFP that they are not...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Episource is willing to work with us and provide us with information that is not even under the...

Oct 2022
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Manager

Relationship

At one point, we discovered a pretty big issue and found out that Episource had known about it for a...

Oct 2022
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Manager

Functionality and Upgrades

The tool has a lot of potential, and there are a lot of fun little things in it. However, the way...

Oct 2022
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Manager

Service and Support

Episource builds their products around their clients. They are really involved with us, and they are...

Oct 2022
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Director

ROI / Cost (care and feeding)

Episource was amazing. They blew other vendors out of the water. My risk adjustment factor scores...

Oct 2022
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Director

Functionality and Upgrades

I have a great relationship with Episource. They take all of our demographic data and put it into...

Oct 2022
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VP/Other Executive

Relationship

There have been some organizational changes on Episource’s end, and they had some turnover. We had a...

Sep 2022
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VP/Other Executive

Relationship

The people we work with from Episource are really good at managing. They are a lot more proactive in...

Sep 2022
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VP/Other Executive

Relationship

The partnership with Episource has been helpful. The VP and the president are very hands on with the...

Sep 2022
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Manager

Relationship

Episource is seamless and very nimble. They are able to take any format, use it, and provide...

Sep 2022
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Manager

Service and Support

The communication on addressing issues is very easy. There are some format issues, updates, or...

Sep 2022
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Manager

Other Observations & Comments

We are delivering a lot of data to Episource in terms of claims, files, and provider files. The...

Sep 2022
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Manager

Relationship

With Episource, there is a desire to build and expand our relationship due to our satisfaction with...

Sep 2022
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VP/Other Executive

Relationship

We would absolutely buy the Episource product again. The vendor is pretty easy to work with, and...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The interface is pretty easy to understand. There is a lot of robust data and customizability. We...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Episource is part of our long-term plans in terms of retrieval and coding. But it would be great if...

Aug 2022
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VP/Other Executive

Service and Support

We did talk to Episource about in-home assessments, but they refused to do them. They said they...

Aug 2022
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VP/Other Executive

Service and Support

Episource does a pretty good job of delivering all the services and promises. The vendor is very...

Aug 2022
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VP/Other Executive

Other Observations & Comments

Episource’s analytics are good, but we didn’t go with them because the vendor didn't have certain...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

We would love to have the robustness and to create analytics and chase lists. The vendor does...

Aug 2022
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Director

Functionality and Upgrades

Episource is the best coding vendor out there not only in terms of quality but also in terms of...

Jul 2022
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Director

ROI / Cost (care and feeding)

Episource is always willing to work on their pricing structure. They are great at being transparent....

Jul 2022
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Director

Relationship

Episource is my favorite vendor to work with due to their upper management's knowledge. When we have...

Jul 2022
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Director

Sales and Contracting

The individual who sold to us is an absolute delight, and we were really considering going with...

Jun 2022
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VP/Other Executive

Relationship

We brought Episource in to help on a unique project. They really jumped in with both feet. They did...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Episource isn't a huge vendor for us, but we like what we see. We like where Episource is going, and...

Jan 2022
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