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Patient Engagement
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Functionality and Upgrades

We wouldn’t buy this product again because it is still an old version. The product is not always...

Jan 2022
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Director

Service and Support

The vendor is slow at resolving issues, although there aren’t any real issues in terms of the vendor...

Jan 2022
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Director

Implementation and Training

If we have an issue, the vendor helps us with it. But their documentation and other resources are lacking....

Jan 2022
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Director

Interfacing and Integration

The vendor customizes the product a lot. It says online that the product should be able to do...

Jan 2022
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Director

Service and Support

The product has a reporting function built into it, but it is often broken, so we can’t get...

Jan 2022
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Manager

Service and Support

Evariant has really poor customer service. They promised a lot of things in the beginning, but there...

Dec 2021
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Manager

Sales and Contracting

Evariant sold us another product as part of our initial agreement. The product was more expensive,...

Dec 2021
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(0)
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Manager

Functionality and Upgrades

Evariant has changed their product quite a bit. The app doesn’t work very well, and going between...

Dec 2021
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Manager

Implementation and Training

I would recommend more education for Evariant’s product. We were on our own to figure out the system...

Dec 2021
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Manager

Relationship

The product doesn't do anything but keep track of who I have spoken to. Evariant told us we would be...

Dec 2021
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Director

Functionality and Upgrades

The current product we are using is the old Evariant platform. That is good. It is not exceptional,...

Dec 2021
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(0)
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Director

Other Observations & Comments

Evariant has put all their efforts into a new replacement platform. There should be a number of...

Dec 2021
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(0)
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Director

Relationship

Evariant was purchased by Healthgrades almost two years ago. The transition after the acquisition...

Dec 2021
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(0)
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Director

Implementation and Training

We have not had any training needs or opportunities for years with Evariant, but the training of...

Dec 2021
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(0)
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Director

Future Outlook

The vendor intends to sunset the current version of the system that we use. Sooner or later, it will...

Dec 2021
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(0)
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VP/Other Executive

Relationship

We have had a very positive experience with the vendor. They have been a really terrific partner....

Oct 2021
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(0)
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VP/Other Executive

Interfacing and Integration

The technology is status quo. It is fine and does what we need it to do. We benefit more from it now...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

We use the system in a couple of different ways. We are able to use the tools in the platform to...

Oct 2021
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VP/Other Executive

ROI / Cost (care and feeding)

We have a dedicated strategist on our team. They are always available to us. The costs come in when...

Oct 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

I guess I would buy the product again. When we bought it, it was the right fit. When we renew our...

Oct 2021
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(0)
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Director

Interfacing and Integration

I like the concept of a platform or piece of technology that hard wires the process for our customer...

Oct 2021
||
(0)
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Director

Interfacing and Integration

We have had a barrier with data integration, specifically with our providers' data. That kind of...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

We had an issue with computer technology integration. We supported a very nuanced call center that...

Oct 2021
||
(0)
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Director

Interfacing and Integration

From a marketing perspective, what made the tool so appealing was the ability to integrate it with a...

Oct 2021
||
(0)
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Related Articles
Article
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The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Article
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When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.



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