Patient Engagement
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Adam Cherrington
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User Commentary

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Director

We wouldn’t buy this product again because it is still an old version. The product is not always...

Jan 2022
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Director

The vendor is slow at resolving issues, although there aren’t any real issues in terms of the vendor...

Jan 2022
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Director

If we have an issue, the vendor helps us with it. But their documentation and other resources are lacking....

Jan 2022
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Director

The vendor customizes the product a lot. It says online that the product should be able to do...

Jan 2022
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Director

The product has a reporting function built into it, but it is often broken, so we can’t get...

Jan 2022
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Manager

Evariant has really poor customer service. They promised a lot of things in the beginning, but there...

Dec 2021
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Manager

Evariant sold us another product as part of our initial agreement. The product was more expensive,...

Dec 2021
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Manager

Evariant has changed their product quite a bit. The app doesn’t work very well, and going between...

Dec 2021
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Manager

I would recommend more education for Evariant’s product. We were on our own to figure out the system...

Dec 2021
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Manager

The product doesn't do anything but keep track of who I have spoken to. Evariant told us we would be...

Dec 2021
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Director

The current product we are using is the old Evariant platform. That is good. It is not exceptional,...

Dec 2021
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(0)
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Director

Evariant has put all their efforts into a new replacement platform. There should be a number of...

Dec 2021
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Director

Evariant was purchased by Healthgrades almost two years ago. The transition after the acquisition...

Dec 2021
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Director

We have not had any training needs or opportunities for years with Evariant, but the training of...

Dec 2021
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Director

The vendor intends to sunset the current version of the system that we use. Sooner or later, it will...

Dec 2021
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VP/Other Executive

We have had a very positive experience with the vendor. They have been a really terrific partner....

Oct 2021
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VP/Other Executive

The technology is status quo. It is fine and does what we need it to do. We benefit more from it now...

Oct 2021
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VP/Other Executive

We use the system in a couple of different ways. We are able to use the tools in the platform to...

Oct 2021
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VP/Other Executive

We have a dedicated strategist on our team. They are always available to us. The costs come in when...

Oct 2021
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VP/Other Executive

I guess I would buy the product again. When we bought it, it was the right fit. When we renew our...

Oct 2021
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Director

I like the concept of a platform or piece of technology that hard wires the process for our customer...

Oct 2021
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Director

We have had a barrier with data integration, specifically with our providers' data. That kind of...

Oct 2021
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Director

We had an issue with computer technology integration. We supported a very nuanced call center that...

Oct 2021
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Director

From a marketing perspective, what made the tool so appealing was the ability to integrate it with a...

Oct 2021
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Director

We are making a significant investment, so we are definitely going to focus on making Evariant’s...

Sep 2021
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Director

There were features and tools that Evariant was supposed to be releasing that were never fully...

Sep 2021
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Director

There will be changes made in an upcoming upgrade that I am expecting will work. Specifically, I am...

Sep 2021
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Director

There is no support for the current product, and there are no enhancements. The product is status...

Sep 2021
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