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Patient Engagement Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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User Commentary

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Manager

ROI / Cost (care and feeding)

The vendor avoided charging for every little thing, but we did just find out that we are going to...

Dec 2020
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Manager

Service and Support

Our account management team is awesome. The team members are very reactionary. They provide the...

Dec 2020
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Manager

Technology

We are seeing product suites now, so those are new to us, but I don't know what the vendor is...

Dec 2020
(0)
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VP/Other Executive

Relationship

We have access to the vendor's senior leadership team, and that team is helpful. We are upgrading to...

Dec 2020
(0)
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Director

Lessons Learned

The system is definitely not for small organizations that aren't sophisticated. There is a large...

Dec 2020
(0)
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Director

Implementation and Training

The implementation process was most disappointing and very painful. We wasted a lot of effort. One...

Dec 2020
(0)
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Director

Functionality and Upgrades

Evariant's products seem good in demos. The best thing of all is that these are managed products....

Dec 2020
(0)
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Manager

Technology

The vendor helped us build something that works seamlessly and never goes down.

Dec 2020
(0)
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Manager

Relationship

Evariant was a hungry start-up company that was willing to do everything in the past, but now the...

Dec 2020
(0)
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Manager

Service and Support

We don't get any updated information on the product. Frankly, I haven't seen any kind of change to...

Dec 2020
(0)
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Manager

Implementation and Training

When Evariant first came in for training, multiple people in our organization failed spectacularly...

Dec 2020
(0)
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Manager

Service and Support

If we do a good job of identifying projects, Evariant's product should be able to help us put...

Dec 2020
(0)
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Director

Functionality and Upgrades

The system is helping us engage patients to get the mobile app. The system helps us find the targets...

Dec 2020
(0)
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Director

Functionality and Upgrades

We are adding a lot of functionality with more modules very soon. That will take the product to the...

Dec 2020
(0)
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Director

Functionality and Upgrades

The system is really good at modeling target audiences that may have an interest or propensity to a...

Dec 2020
(0)
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Director

Relationship

We have a great relationship with the vendor. We have biweekly meetings to discuss any gaps or...

Dec 2020
(0)
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Director

Relationship

I am pleasantly surprised by the vendor. From my experience, when a company takes over another...

Dec 2020
(0)
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Manager

Other Observations & Comments

I knew a couple of Evariant people who had supported our build years ago and had been important in...

Dec 2020
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Manager

Technology

Evariant has transitioned into more of an integrator role, and they handle all the upgrades for us....

Dec 2020
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Manager

Other Observations & Comments

Going forward, I wouldn’t say the Evariant product is a strategic piece of our company tech stack....

Dec 2020
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Manager

Other Observations & Comments

Evariant was purchased before I came to the organization. The product is the reason I am here....

Dec 2020
(0)
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Manager

Other Observations & Comments

Our contract allows for something like a few hundred hours’ worth of development work every year....

Dec 2020
(0)
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Manager

Functionality and Upgrades

The upgrades definitely require us to be involved if we think of the intake forms in terms of QA....

Dec 2020
(0)
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Manager

Functionality and Upgrades

From a security perspective, the platform is unparalleled. If Evariant had a breach or any kind of...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The product functionality does meet our needs. Evariant has a pretty wide suite of products if...

Dec 2020
(0)
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Director

Relationship

We were so early on with the tool that we probably limited what we could have actually done. We...

Dec 2020
(0)
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Director

Service and Support

Evariant is responsive to client issues, but they don’t have the bandwidth to support the scope that...

Dec 2020
(0)
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Director

Other Observations & Comments

The jury is still out on the ROI. The implementation process is really slow. There are issues on...

Dec 2020
(0)
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Director

Functionality and Upgrades

Evariant has created a solution that allows marketers to pull out really meaningful insights to dive...

Dec 2020
(0)
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Director

Implementation and Training

The implementation is the hardest part. Evariant could have been more transparent and could have set...

Dec 2020
(0)
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Director

Interfacing and Integration

Evariant hasn't done well with supporting our integration goal. That goes back to the whole idea of...

Dec 2020
(0)
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Director

Service and Support

The support is really good, and the vendor is accessible. They do a really good job of providing...

Dec 2020
(0)
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Director

Service and Support

The service people have gotten better at being proactive. They are good at helping us think ahead,...

Dec 2020
(0)
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Director

Functionality and Upgrades

I would definitely recommend the product. It is one of the most sophisticated tools on the market...

Dec 2020
(0)
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Manager

Relationship

There hasn't been new technology that I am really aware of. The vendor sells us the product, and...

Nov 2020
(0)
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Manager

Sales and Contracting

I would tell other providers to not buy the car unless they check out several different cars in the...

Nov 2020
(0)
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Manager

Relationship

We selected this vendor because they promised us claims data and that we would be able to tell where...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor was able to create certain pieces within the software that provide me a system for...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The basic product is great overall. I use Patient Engagement to track everything I do, so I can go...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I am not aware of any upgrades that have been made to the product. The vendor does have a mobile...

Nov 2020
(0)
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Manager

Relationship

The training was good. When Patient Engagement was implemented, the vendor sent people who knew the...

Nov 2020
(0)
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Manager

Relationship

The vendor has had minimal contact with us ever since they sold us the product. They have never...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor wants us to move to the cloud version of their system, but that would cost us a lot of...

Nov 2020
(0)
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Director

Implementation and Training

We have been begging for training, and Evariant hasn't been providing it. Evariant introduced a tool...

Nov 2020
(0)
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Director

Relationship

Evariant was purchased by Healthgrades. We have had a bit of a bumpy road with that transition. I...

Nov 2020
(0)
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Director

Technology

The campaigns that we have are still working well, but the reporting is a struggle. We don’t have...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

As far as COVID-19 goes, Evariant has been good. They adjusted some contract pricing so that we...

Nov 2020
(0)
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Director

Interfacing and Integration

In terms of supporting our integration, the vendor has worked really hard to try to offer us landing...

Nov 2020
(0)
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Director

Lessons Learned

Our vendor keeps their promises in general, but every now and then, there is a delay in...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

We have had challenges getting the ROI on our end. I think we are getting there, though. When it...

Nov 2020
(0)
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Director

Functionality and Upgrades

One of the problems with Evariant Patient Engagement is that the email marketing campaign is...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Evariant could do better at assessing the value of a campaign. We lose money on the conversions that...

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

I have learned that we can’t likely implement the platform in our current structure. We can’t just...

Jan 2020
(0)
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VP/Other Executive

Lessons Learned

I have viewed the reports from KLAS before and have spoken to lots of people about Evariant. I have...

Jan 2020
(0)
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VP/Other Executive

Relationship

My first experience with Evariant had growing pains on both sides. Our most recent engagement was...

Jan 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Our first campaign out the door has been incredibly successful. We have a few more campaigns across...

Jan 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

The platform itself is part of our long-term plans, but there are points of the service offerings...

Jan 2020
(0)
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VP/Other Executive

Lessons Learned

The platform itself is as good as any, and Evariant continues to evolve it. In my experience with...

Jan 2020
(0)
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VP/Other Executive

Sales and Contracting

Evariant required a separate contract with a third-party vendor. I understand why from a strategic...

Jan 2020
(0)
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VP/Other Executive

Implementation and Training

Evariant has done a pretty good job in regard to the training that they offer.

Jan 2020
(0)
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VP/Other Executive

Interfacing and Integration

I can see the system supporting our integration goals, but we haven’t used it that way yet. At this...

Jan 2020
(0)
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