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Patient Engagement Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Lessons Learned
I have learned that we can’t likely implement the platform in our current structure. We can’t just...
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VP/Other Executive
Lessons Learned
I have viewed the reports from KLAS before and have spoken to lots of people about Evariant. I have...
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VP/Other Executive
Relationship
My first experience with Evariant had growing pains on both sides. Our most recent engagement was...
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VP/Other Executive
ROI / Cost (care and feeding)
Our first campaign out the door has been incredibly successful. We have a few more campaigns across...
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VP/Other Executive
Functionality and Upgrades
The platform itself is part of our long-term plans, but there are points of the service offerings...
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VP/Other Executive
Lessons Learned
The platform itself is as good as any, and Evariant continues to evolve it. In my experience with...
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VP/Other Executive
Sales and Contracting
Evariant required a separate contract with a third-party vendor. I understand why from a strategic...
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VP/Other Executive
Implementation and Training
Evariant has done a pretty good job in regard to the training that they offer.
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VP/Other Executive
Interfacing and Integration
I can see the system supporting our integration goals, but we haven’t used it that way yet. At this...
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Director
Relationship
We are kind of a tricky client to work with, so we try to find vendors and partners who have...
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Director
Other Observations & Comments
There is definitely a movement toward digital marketing and precision marketing, and there is more...
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Director
Lessons Learned
We are very happy with Evariant. But if I were recommending the vendor to someone, I would caution...
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Director
Other Observations & Comments
Healthgrades acquired Evariant, and time will tell how that goes. Evariant still owns the...
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Director
ROI / Cost (care and feeding)
Evariant definitely does not nickel-and-dime. We have always wanted to have a tool that allows us to...
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Director
Relationship
I am not exposed to many vendors, but I have unlimited exposure to different partners. With...
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Director
Lessons Learned
Evariant's product is complex and not necessarily user friendly. It takes a while to learn. We can...
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Director
Functionality and Upgrades
I was a little hesitant to say that Evariant has kept all their promises because when they first...
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Director
Relationship
Our partnership with Evariant is good, and Evariant does a great job of harnessing that. In the...
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Director
Relationship
For the most part, Evariant has kept their promises.
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Director
Relationship
Evariant has proven themselves to us. We are going to be unstoppable in our ability to engage with...
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Director
Functionality and Upgrades
There are some things that Evariant won’t train us on. I am still waiting on an update to go into...
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Director
Future Outlook
I see my satisfaction going up in a year because the only issue I have is with the reporting, and...
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Director
Other Observations & Comments
Evariant runs all of our digital campaigns for us. They have a campaign center where they put the...
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Director
Functionality and Upgrades
We can't do without the Evariant tool, and we use it every day.
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Director
Functionality and Upgrades
The product meets the needs of a certain type of organization. We are fortunate that we have been...
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Director
Functionality and Upgrades
The enhancements to the product that Evariant releases are inconsistent.
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Director
Relationship
Other partners are proactively reaching out to us to initiate training and to ensure the maintenance...
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Director
Other Observations & Comments
Some things in the product work really well. Other things don't work at all. We are using the...
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Director
Service and Support
There is no process for a data health check. We aren't looking at whether the data from the product...
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Director
Technology
Evariant is working on rolling out some new ROI tools in the system. But to be honest, they don't...
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Director
Relationship
There is a lot that Evariant could do to help create a community of users who are sharing best...
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Director
Lessons Learned
Evariant has offered to come on-site, but we have told them that unless they have something new to...
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Manager
Implementation and Training
Training is an area where Evariant needs to improve. I like the vendor as a whole, so I do not want...
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Manager
Functionality and Upgrades
Evariant's product works well. That is nice because many vendors promote their products as being...
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Manager
Functionality and Upgrades
The product's user experience design is not the best. The product is clunky and requires a lot of...
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Manager
Service and Support
The executives of Evariant are very involved. Also, Evariant delivers excellent, high-quality...
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Manager
Future Outlook
I am expecting to see some technological improvements in the product. They are due to be rolled out,...
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Director
Functionality and Upgrades
I don't know of any other partner in this space, so it is hard to qualify Evariant against anyone...
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Director
Service and Support
We struggle with not having a lot of in-house support for our CRM tool and strategy. We have needed...
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Director
Service and Support
Evariant is helpful when we have very specific questions, but they aren't resourced to provide...
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Director
Service and Support
It has taken a lot of blood, sweat, and tears to get where we are. I can't even imagine having to...
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Director
Service and Support
I don't want to say that Evariant doesn't keep their promises because I don't think they are a...
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Director
ROI / Cost (care and feeding)
We do feel nickel-and-dimed. We often just ask to see something, but Evariant tells us that we have...
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Director
ROI / Cost (care and feeding)
Evariant is developing solutions, but there is a price associated with everything.
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Manager
Other Observations & Comments
There are a lot of amazing things about Evariant. One of the distracting things is that they are all...
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Manager
Other Observations & Comments
Evariant is definitely a leader in this space if this is the kind of work that people need and if...
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Manager
Technology
Evariant has smart strategists. The vendor has a lot of solutions, so they kind of have something...
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Manager
Other Observations & Comments
The vendor has had some leadership turnover, and that has been stressful and disruptive to the...
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Manager
Other Observations & Comments
The vendor manages the platform and the ETL data, and they attempt to manage a lot of our analytics....
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VP/Other Executive
Functionality and Upgrades
If I were over product development of Evariant's system, I would have much better CRM integration...
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VP/Other Executive
Future Outlook
Patient Marketing manages claims data and helps identify positions that should be targeted or may be...
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VP/Other Executive
Other Observations & Comments
If I were in the market today, I am unsure whether I would purchase Evariant's system. The decision...
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VP/Other Executive
Relationship
Evariant doesn't keep their promises. They never deliver things on time, and we have clearly told...
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VP/Other Executive
Relationship
Evariant's solution is good when it works, but we lose satisfaction with the software when they...
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VP/Other Executive
Service and Support
Evariant's support people start to get things done for us when we get them on the phone.
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VP/Other Executive
Relationship
The return on our investment in Evariant's system is less than we hoped it would be, and we don't...
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Manager
Service and Support
Evariant has been pretty darn close to keeping all of their promises to us. We have had to rework...
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Manager
Service and Support
Evariant has provided new technology, but it has been slow. They are just starting to roll things...
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Manager
Service and Support
Evariant has made a lot of improvements around support. They have come a long way. Their overall...
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Manager
Relationship
I would be very likely to recommend the product to a peer or friend. My overall satisfaction is...
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Manager
Service and Support
No company is perfect, and the technology changes so much. There is a lot of pressure. I know it is...
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Manager
Service and Support
Evariant has made great strides in terms of technical support. We have fewer tickets now, but we...
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Manager
Relationship
Evariant’s executives have been very responsive. When we have had issues, I have gotten calls...
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Manager
ROI / Cost (care and feeding)
Evariant has room to grow, but they are still among the best vendors out there. There are ways the...
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Director
Functionality and Upgrades
Our ability to drive outcomes is very much there, and that is one of the main reasons we put up with...
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Director
Relationship
Evariant eventually keeps their promises. They are appropriately cautious to promise various things....
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Director
ROI / Cost (care and feeding)
Evariant doesn’t nickel-and-dime. There are always options we can add to our package, but the...
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Director
Implementation and Training
The implementation was good. We had challenges, but the vendor is better than they used to be. As...
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Director
Functionality and Upgrades
Ease of use has been a consistent complaint. We had an on-site training session, and that was...
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Director
Functionality and Upgrades
The system has limitations in terms of what we do manually instead of automatically. Targeting an...
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Director
Future Outlook
A year ago, Evariant wasn’t delivering technology to meet our needs. As of today, I am optimistic...
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Director
Service and Support
Evariant’s support of the platform is very good when we have questions. We don’t have many questions...
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Director
Service and Support
We stay with Evariant because we can get what we need. They even launch and create digital campaigns...
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Director
Relationship
Some aspects are expensive with Evariant, but they don’t nickel-and-dime us. We know what we are...
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Director
Relationship
The Evariant executive team is involved and interested in our input. The executives show interest in...
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Manager
Interfacing and Integration
The vendor has continued to make the system more user friendly. They have taken advantage of some...
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Director
Other Observations & Comments
At the time of our decision, it made sense to go with Evariant’s product. Evariant’s niche was...
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Manager
Relationship
Evariant has been pretty diligent about getting back to us on projects. The vendor has been good at...
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Manager
Other Observations & Comments
The vendor recognizes the value of the contract and the project. The vendor doesn’t nickel-and-dime....
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Manager
Other Observations & Comments
Evariant did some sort of restructuring in terms of account management last year, and there was a...
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Manager
Other Observations & Comments
I would probably not buy the system again because of the way we are using the system. We are not...
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Manager
Functionality and Upgrades
The system does well in terms of supporting our integration goals. The system is flexible; we don’t...
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Manager
Lessons Learned
I would tell others to make sure they have a really tight understanding of their data as it relates...
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