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User Commentary

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VP/Other Executive

Lessons Learned

I have learned that we can’t likely implement the platform in our current structure. We can’t just...

Jan 2020
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VP/Other Executive

Lessons Learned

I have viewed the reports from KLAS before and have spoken to lots of people about Evariant. I have...

Jan 2020
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VP/Other Executive

Relationship

My first experience with Evariant had growing pains on both sides. Our most recent engagement was...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Our first campaign out the door has been incredibly successful. We have a few more campaigns across...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

The platform itself is part of our long-term plans, but there are points of the service offerings...

Jan 2020
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VP/Other Executive

Lessons Learned

The platform itself is as good as any, and Evariant continues to evolve it. In my experience with...

Jan 2020
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VP/Other Executive

Sales and Contracting

Evariant required a separate contract with a third-party vendor. I understand why from a strategic...

Jan 2020
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VP/Other Executive

Implementation and Training

Evariant has done a pretty good job in regard to the training that they offer.

Jan 2020
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VP/Other Executive

Interfacing and Integration

I can see the system supporting our integration goals, but we haven’t used it that way yet. At this...

Jan 2020
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Director

Relationship

We are kind of a tricky client to work with, so we try to find vendors and partners who have...

Jan 2020
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Director

Other Observations & Comments

There is definitely a movement toward digital marketing and precision marketing, and there is more...

Jan 2020
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Director

Lessons Learned

We are very happy with Evariant. But if I were recommending the vendor to someone, I would caution...

Jan 2020
 Helpful

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Director

Other Observations & Comments

Healthgrades acquired Evariant, and time will tell how that goes. Evariant still owns the...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Evariant definitely does not nickel-and-dime. We have always wanted to have a tool that allows us to...

Jan 2020
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Director

Relationship

I am not exposed to many vendors, but I have unlimited exposure to different partners. With...

Jan 2020
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Director

Lessons Learned

Evariant's product is complex and not necessarily user friendly. It takes a while to learn. We can...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

I was a little hesitant to say that Evariant has kept all their promises because when they first...

Jan 2020
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Director

Relationship

Our partnership with Evariant is good, and Evariant does a great job of harnessing that. In the...

Jan 2020
 Helpful

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Director

Relationship

For the most part, Evariant has kept their promises.

Jan 2020
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Director

Relationship

Evariant has proven themselves to us. We are going to be unstoppable in our ability to engage with...

Jan 2020
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Director

Functionality and Upgrades

There are some things that Evariant won’t train us on. I am still waiting on an update to go into...

Jan 2020
 Helpful

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Director

Future Outlook

I see my satisfaction going up in a year because the only issue I have is with the reporting, and...

Jan 2020
 Helpful

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Director

Other Observations & Comments

Evariant runs all of our digital campaigns for us. They have a campaign center where they put the...

Jan 2020
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Director

Functionality and Upgrades

We can't do without the Evariant tool, and we use it every day.

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The product meets the needs of a certain type of organization. We are fortunate that we have been...

Jan 2020
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Director

Functionality and Upgrades

The enhancements to the product that Evariant releases are inconsistent.

Jan 2020
 Helpful

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Director

Relationship

Other partners are proactively reaching out to us to initiate training and to ensure the maintenance...

Jan 2020
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Director

Other Observations & Comments

Some things in the product work really well. Other things don't work at all. We are using the...

Jan 2020
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Director

Service and Support

There is no process for a data health check. We aren't looking at whether the data from the product...

Jan 2020
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Director

Technology

Evariant is working on rolling out some new ROI tools in the system. But to be honest, they don't...

Jan 2020
 Helpful

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Director

Relationship

There is a lot that Evariant could do to help create a community of users who are sharing best...

Jan 2020
 Helpful

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Director

Lessons Learned

Evariant has offered to come on-site, but we have told them that unless they have something new to...

Jan 2020
 Helpful

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Manager

Implementation and Training

Training is an area where Evariant needs to improve. I like the vendor as a whole, so I do not want...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

Evariant's product works well. That is nice because many vendors promote their products as being...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The product's user experience design is not the best. The product is clunky and requires a lot of...

Jan 2020
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Manager

Service and Support

The executives of Evariant are very involved. Also, Evariant delivers excellent, high-quality...

Jan 2020
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Manager

Future Outlook

I am expecting to see some technological improvements in the product. They are due to be rolled out,...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

I don't know of any other partner in this space, so it is hard to qualify Evariant against anyone...

Jan 2020
 Helpful

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Director

Service and Support

We struggle with not having a lot of in-house support for our CRM tool and strategy. We have needed...

Jan 2020
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Director

Service and Support

Evariant is helpful when we have very specific questions, but they aren't resourced to provide...

Jan 2020
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Director

Service and Support

It has taken a lot of blood, sweat, and tears to get where we are. I can't even imagine having to...

Jan 2020
 Helpful

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Director

Service and Support

I don't want to say that Evariant doesn't keep their promises because I don't think they are a...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We do feel nickel-and-dimed. We often just ask to see something, but Evariant tells us that we have...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Evariant is developing solutions, but there is a price associated with everything.

Jan 2020
 Helpful

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Manager

Other Observations & Comments

There are a lot of amazing things about Evariant. One of the distracting things is that they are all...

Dec 2019
 Helpful

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Manager

Other Observations & Comments

Evariant is definitely a leader in this space if this is the kind of work that people need and if...

Dec 2019
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Manager

Technology

Evariant has smart strategists. The vendor has a lot of solutions, so they kind of have something...

Dec 2019
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Manager

Other Observations & Comments

The vendor has had some leadership turnover, and that has been stressful and disruptive to the...

Dec 2019
 Helpful

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Manager

Other Observations & Comments

The vendor manages the platform and the ETL data, and they attempt to manage a lot of our analytics....

Dec 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

If I were over product development of Evariant's system, I would have much better CRM integration...

Dec 2019
 Helpful

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VP/Other Executive

Future Outlook

Patient Marketing manages claims data and helps identify positions that should be targeted or may be...

Dec 2019
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VP/Other Executive

Other Observations & Comments

If I were in the market today, I am unsure whether I would purchase Evariant's system. The decision...

Dec 2019
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VP/Other Executive

Relationship

Evariant doesn't keep their promises. They never deliver things on time, and we have clearly told...

Dec 2019
 Helpful

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VP/Other Executive

Relationship

Evariant's solution is good when it works, but we lose satisfaction with the software when they...

Dec 2019
 Helpful

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VP/Other Executive

Service and Support

Evariant's support people start to get things done for us when we get them on the phone.

Dec 2019
 Helpful

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VP/Other Executive

Relationship

The return on our investment in Evariant's system is less than we hoped it would be, and we don't...

Dec 2019
 Helpful

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Manager

Service and Support

Evariant has been pretty darn close to keeping all of their promises to us. We have had to rework...

Nov 2019
 Helpful

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Manager

Service and Support

Evariant has provided new technology, but it has been slow. They are just starting to roll things...

Nov 2019
 Helpful

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Manager

Service and Support

Evariant has made a lot of improvements around support. They have come a long way. Their overall...

Nov 2019
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Manager

Relationship

I would be very likely to recommend the product to a peer or friend. My overall satisfaction is...

Nov 2019
 Helpful

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Manager

Service and Support

No company is perfect, and the technology changes so much. There is a lot of pressure. I know it is...

Nov 2019
 Helpful

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Manager

Service and Support

Evariant has made great strides in terms of technical support. We have fewer tickets now, but we...

Nov 2019
 Helpful

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Manager

Relationship

Evariant’s executives have been very responsive. When we have had issues, I have gotten calls...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Evariant has room to grow, but they are still among the best vendors out there. There are ways the...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Our ability to drive outcomes is very much there, and that is one of the main reasons we put up with...

Nov 2019
 Helpful

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Director

Relationship

Evariant eventually keeps their promises. They are appropriately cautious to promise various things....

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Evariant doesn’t nickel-and-dime. There are always options we can add to our package, but the...

Nov 2019
 Helpful

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Director

Implementation and Training

The implementation was good. We had challenges, but the vendor is better than they used to be. As...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Ease of use has been a consistent complaint. We had an on-site training session, and that was...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

The system has limitations in terms of what we do manually instead of automatically. Targeting an...

Nov 2019
 Helpful

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Director

Future Outlook

A year ago, Evariant wasn’t delivering technology to meet our needs. As of today, I am optimistic...

Nov 2019
 Helpful

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Director

Service and Support

Evariant’s support of the platform is very good when we have questions. We don’t have many questions...

Nov 2019
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Director

Service and Support

We stay with Evariant because we can get what we need. They even launch and create digital campaigns...

Nov 2019
 Helpful

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Director

Relationship

Some aspects are expensive with Evariant, but they don’t nickel-and-dime us. We know what we are...

Nov 2019
 Helpful

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Director

Relationship

The Evariant executive team is involved and interested in our input. The executives show interest in...

Nov 2019
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Manager

Interfacing and Integration

The vendor has continued to make the system more user friendly. They have taken advantage of some...

Oct 2019
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Director

Other Observations & Comments

At the time of our decision, it made sense to go with Evariant’s product. Evariant’s niche was...

Oct 2019
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Manager

Relationship

Evariant has been pretty diligent about getting back to us on projects. The vendor has been good at...

Oct 2019
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Manager

Other Observations & Comments

The vendor recognizes the value of the contract and the project. The vendor doesn’t nickel-and-dime....

Oct 2019
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Manager

Other Observations & Comments

Evariant did some sort of restructuring in terms of account management last year, and there was a...

Oct 2019
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Manager

Other Observations & Comments

I would probably not buy the system again because of the way we are using the system. We are not...

Oct 2019
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Manager

Functionality and Upgrades

The system does well in terms of supporting our integration goals. The system is flexible; we don’t...

Oct 2019
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Manager

Lessons Learned

I would tell others to make sure they have a really tight understanding of their data as it relates...

Oct 2019