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Patient Engagement
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Adam Cherrington
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User Commentary

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VP/Other Executive

We have had a very positive experience with the vendor. They have been a really terrific partner....

Oct 2021
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VP/Other Executive

The technology is status quo. It is fine and does what we need it to do. We benefit more from it now...

Oct 2021
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VP/Other Executive

We use the system in a couple of different ways. We are able to use the tools in the platform to...

Oct 2021
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VP/Other Executive

We have a dedicated strategist on our team. They are always available to us. The costs come in when...

Oct 2021
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VP/Other Executive

I guess I would buy the product again. When we bought it, it was the right fit. When we renew our...

Oct 2021
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Director

I like the concept of a platform or piece of technology that hard wires the process for our customer...

Oct 2021
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(0)
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Director

We have had a barrier with data integration, specifically with our providers' data. That kind of...

Oct 2021
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Director

We had an issue with computer technology integration. We supported a very nuanced call center that...

Oct 2021
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Director

From a marketing perspective, what made the tool so appealing was the ability to integrate it with a...

Oct 2021
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Director

We are making a significant investment, so we are definitely going to focus on making Evariant’s...

Sep 2021
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Director

There were features and tools that Evariant was supposed to be releasing that were never fully...

Sep 2021
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Director

There will be changes made in an upcoming upgrade that I am expecting will work. Specifically, I am...

Sep 2021
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Director

There is no support for the current product, and there are no enhancements. The product is status...

Sep 2021
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Manager

The vendor avoided charging for every little thing, but we did just find out that we are going to...

Dec 2020
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Manager

Our account management team is awesome. The team members are very reactionary. They provide the...

Dec 2020
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Manager

We are seeing product suites now, so those are new to us, but I don't know what the vendor is...

Dec 2020
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VP/Other Executive

We have access to the vendor's senior leadership team, and that team is helpful. We are upgrading to...

Dec 2020
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Director

The system is definitely not for small organizations that aren't sophisticated. There is a large...

Dec 2020
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Director

The implementation process was most disappointing and very painful. We wasted a lot of effort. One...

Dec 2020
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Director

Evariant's products seem good in demos. The best thing of all is that these are managed products....

Dec 2020
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Manager

The vendor helped us build something that works seamlessly and never goes down.

Dec 2020
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(0)
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Manager

Evariant was a hungry start-up company that was willing to do everything in the past, but now the...

Dec 2020
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Manager

We don't get any updated information on the product. Frankly, I haven't seen any kind of change to...

Dec 2020
||
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Manager

When Evariant first came in for training, multiple people in our organization failed spectacularly...

Dec 2020
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Manager

If we do a good job of identifying projects, Evariant's product should be able to help us put...

Dec 2020
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Director

The system is helping us engage patients to get the mobile app. The system helps us find the targets...

Dec 2020
||
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Director

We are adding a lot of functionality with more modules very soon. That will take the product to the...

Dec 2020
||
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Director

The system is really good at modeling target audiences that may have an interest or propensity to a...

Dec 2020
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Director

We have a great relationship with the vendor. We have biweekly meetings to discuss any gaps or...

Dec 2020
||
(0)
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Director

I am pleasantly surprised by the vendor. From my experience, when a company takes over another...

Dec 2020
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(0)
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Manager

I knew a couple of Evariant people who had supported our build years ago and had been important in...

Dec 2020
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Manager

Evariant has transitioned into more of an integrator role, and they handle all the upgrades for us....

Dec 2020
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(0)
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Manager

Going forward, I wouldn’t say the Evariant product is a strategic piece of our company tech stack....

Dec 2020
||
(0)
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Manager

Evariant was purchased before I came to the organization. The product is the reason I am here....

Dec 2020
||
(0)
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Manager

Our contract allows for something like a few hundred hours’ worth of development work every year....

Dec 2020
||
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Manager

The upgrades definitely require us to be involved if we think of the intake forms in terms of QA....

Dec 2020
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Manager

From a security perspective, the platform is unparalleled. If Evariant had a breach or any kind of...

Dec 2020
||
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Manager

The product functionality does meet our needs. Evariant has a pretty wide suite of products if...

Dec 2020
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Director

We were so early on with the tool that we probably limited what we could have actually done. We...

Dec 2020
||
(0)
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Director

Evariant is responsive to client issues, but they don’t have the bandwidth to support the scope that...

Dec 2020
||
(0)
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Director

The jury is still out on the ROI. The implementation process is really slow. There are issues on...

Dec 2020
||
(0)
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Director

Evariant has created a solution that allows marketers to pull out really meaningful insights to dive...

Dec 2020
||
(0)
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Director

The implementation is the hardest part. Evariant could have been more transparent and could have set...

Dec 2020
||
(0)
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Director

Evariant hasn't done well with supporting our integration goal. That goes back to the whole idea of...

Dec 2020
||
(0)
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Director

The support is really good, and the vendor is accessible. They do a really good job of providing...

Dec 2020
||
(0)
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Director

The service people have gotten better at being proactive. They are good at helping us think ahead,...

Dec 2020
||
(0)
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Director

I would definitely recommend the product. It is one of the most sophisticated tools on the market...

Dec 2020
||
(0)
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Manager

There hasn't been new technology that I am really aware of. The vendor sells us the product, and...

Nov 2020
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Manager

I would tell other providers to not buy the car unless they check out several different cars in the...

Nov 2020
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(0)
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Manager

We selected this vendor because they promised us claims data and that we would be able to tell where...

Nov 2020
||
(0)
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Manager

The vendor was able to create certain pieces within the software that provide me a system for...

Nov 2020
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Manager

The basic product is great overall. I use Patient Engagement to track everything I do, so I can go...

Nov 2020
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(0)
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Manager

I am not aware of any upgrades that have been made to the product. The vendor does have a mobile...

Nov 2020
||
(0)
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Manager

The training was good. When Patient Engagement was implemented, the vendor sent people who knew the...

Nov 2020
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(0)
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Manager

The vendor has had minimal contact with us ever since they sold us the product. They have never...

Nov 2020
||
(0)
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Director

The vendor wants us to move to the cloud version of their system, but that would cost us a lot of...

Nov 2020
||
(0)
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Director

We have been begging for training, and Evariant hasn't been providing it. Evariant introduced a tool...

Nov 2020
||
(0)
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Director

Evariant was purchased by Healthgrades. We have had a bit of a bumpy road with that transition. I...

Nov 2020
||
(0)
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Director

The campaigns that we have are still working well, but the reporting is a struggle. We don’t have...

Nov 2020
||
(0)
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Director

As far as COVID-19 goes, Evariant has been good. They adjusted some contract pricing so that we...

Nov 2020
||
(0)
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Director

In terms of supporting our integration, the vendor has worked really hard to try to offer us landing...

Nov 2020
||
(0)
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Director

Our vendor keeps their promises in general, but every now and then, there is a delay in...

Nov 2020
||
(0)
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Director

We have had challenges getting the ROI on our end. I think we are getting there, though. When it...

Nov 2020
||
(0)
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