Patient Engagement
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
We wouldn’t buy this product again because it is still an old version. The product is not always...
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The vendor is slow at resolving issues, although there aren’t any real issues in terms of the vendor...
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If we have an issue, the vendor helps us with it. But their documentation and other resources are lacking....
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The vendor customizes the product a lot. It says online that the product should be able to do...
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The product has a reporting function built into it, but it is often broken, so we can’t get...
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Evariant has really poor customer service. They promised a lot of things in the beginning, but there...
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Evariant sold us another product as part of our initial agreement. The product was more expensive,...
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Evariant has changed their product quite a bit. The app doesn’t work very well, and going between...
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I would recommend more education for Evariant’s product. We were on our own to figure out the system...
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The product doesn't do anything but keep track of who I have spoken to. Evariant told us we would be...
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The current product we are using is the old Evariant platform. That is good. It is not exceptional,...
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Evariant has put all their efforts into a new replacement platform. There should be a number of...
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Evariant was purchased by Healthgrades almost two years ago. The transition after the acquisition...
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We have not had any training needs or opportunities for years with Evariant, but the training of...
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The vendor intends to sunset the current version of the system that we use. Sooner or later, it will...
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We have had a very positive experience with the vendor. They have been a really terrific partner....
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The technology is status quo. It is fine and does what we need it to do. We benefit more from it now...
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We use the system in a couple of different ways. We are able to use the tools in the platform to...
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We have a dedicated strategist on our team. They are always available to us. The costs come in when...
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I guess I would buy the product again. When we bought it, it was the right fit. When we renew our...
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I like the concept of a platform or piece of technology that hard wires the process for our customer...
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We have had a barrier with data integration, specifically with our providers' data. That kind of...
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We had an issue with computer technology integration. We supported a very nuanced call center that...
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From a marketing perspective, what made the tool so appealing was the ability to integrate it with a...
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We are making a significant investment, so we are definitely going to focus on making Evariant’s...
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There were features and tools that Evariant was supposed to be releasing that were never fully...
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There will be changes made in an upcoming upgrade that I am expecting will work. Specifically, I am...
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There is no support for the current product, and there are no enhancements. The product is status...
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