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Patient Engagement Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
ROI / Cost (care and feeding)
The vendor avoided charging for every little thing, but we did just find out that we are going to...
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Manager
Service and Support
Our account management team is awesome. The team members are very reactionary. They provide the...
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Manager
Technology
We are seeing product suites now, so those are new to us, but I don't know what the vendor is...
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VP/Other Executive
Relationship
We have access to the vendor's senior leadership team, and that team is helpful. We are upgrading to...
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Director
Lessons Learned
The system is definitely not for small organizations that aren't sophisticated. There is a large...
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Director
Implementation and Training
The implementation process was most disappointing and very painful. We wasted a lot of effort. One...
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Director
Functionality and Upgrades
Evariant's products seem good in demos. The best thing of all is that these are managed products....
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Manager
Technology
The vendor helped us build something that works seamlessly and never goes down.
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Manager
Relationship
Evariant was a hungry start-up company that was willing to do everything in the past, but now the...
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Manager
Service and Support
We don't get any updated information on the product. Frankly, I haven't seen any kind of change to...
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Manager
Implementation and Training
When Evariant first came in for training, multiple people in our organization failed spectacularly...
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Manager
Service and Support
If we do a good job of identifying projects, Evariant's product should be able to help us put...
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Director
Functionality and Upgrades
The system is helping us engage patients to get the mobile app. The system helps us find the targets...
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Director
Functionality and Upgrades
We are adding a lot of functionality with more modules very soon. That will take the product to the...
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Director
Functionality and Upgrades
The system is really good at modeling target audiences that may have an interest or propensity to a...
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Director
Relationship
We have a great relationship with the vendor. We have biweekly meetings to discuss any gaps or...
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Director
Relationship
I am pleasantly surprised by the vendor. From my experience, when a company takes over another...
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Manager
Other Observations & Comments
I knew a couple of Evariant people who had supported our build years ago and had been important in...
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Manager
Technology
Evariant has transitioned into more of an integrator role, and they handle all the upgrades for us....
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Manager
Other Observations & Comments
Going forward, I wouldn’t say the Evariant product is a strategic piece of our company tech stack....
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Manager
Other Observations & Comments
Evariant was purchased before I came to the organization. The product is the reason I am here....
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Manager
Other Observations & Comments
Our contract allows for something like a few hundred hours’ worth of development work every year....
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Manager
Functionality and Upgrades
The upgrades definitely require us to be involved if we think of the intake forms in terms of QA....
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Manager
Functionality and Upgrades
From a security perspective, the platform is unparalleled. If Evariant had a breach or any kind of...
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Manager
Functionality and Upgrades
The product functionality does meet our needs. Evariant has a pretty wide suite of products if...
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Director
Relationship
We were so early on with the tool that we probably limited what we could have actually done. We...
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Director
Service and Support
Evariant is responsive to client issues, but they don’t have the bandwidth to support the scope that...
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Director
Other Observations & Comments
The jury is still out on the ROI. The implementation process is really slow. There are issues on...
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Director
Functionality and Upgrades
Evariant has created a solution that allows marketers to pull out really meaningful insights to dive...
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Director
Implementation and Training
The implementation is the hardest part. Evariant could have been more transparent and could have set...
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Director
Interfacing and Integration
Evariant hasn't done well with supporting our integration goal. That goes back to the whole idea of...
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Director
Service and Support
The support is really good, and the vendor is accessible. They do a really good job of providing...
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Director
Service and Support
The service people have gotten better at being proactive. They are good at helping us think ahead,...
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Director
Functionality and Upgrades
I would definitely recommend the product. It is one of the most sophisticated tools on the market...
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Manager
Relationship
There hasn't been new technology that I am really aware of. The vendor sells us the product, and...
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Manager
Sales and Contracting
I would tell other providers to not buy the car unless they check out several different cars in the...
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Manager
Relationship
We selected this vendor because they promised us claims data and that we would be able to tell where...
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Manager
ROI / Cost (care and feeding)
The vendor was able to create certain pieces within the software that provide me a system for...
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Manager
Functionality and Upgrades
The basic product is great overall. I use Patient Engagement to track everything I do, so I can go...
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Manager
Functionality and Upgrades
I am not aware of any upgrades that have been made to the product. The vendor does have a mobile...
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Manager
Relationship
The training was good. When Patient Engagement was implemented, the vendor sent people who knew the...
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Manager
Relationship
The vendor has had minimal contact with us ever since they sold us the product. They have never...
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Director
ROI / Cost (care and feeding)
The vendor wants us to move to the cloud version of their system, but that would cost us a lot of...
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Director
Implementation and Training
We have been begging for training, and Evariant hasn't been providing it. Evariant introduced a tool...
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Director
Relationship
Evariant was purchased by Healthgrades. We have had a bit of a bumpy road with that transition. I...
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Director
Technology
The campaigns that we have are still working well, but the reporting is a struggle. We don’t have...
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Director
ROI / Cost (care and feeding)
As far as COVID-19 goes, Evariant has been good. They adjusted some contract pricing so that we...
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Director
Interfacing and Integration
In terms of supporting our integration, the vendor has worked really hard to try to offer us landing...
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Director
Lessons Learned
Our vendor keeps their promises in general, but every now and then, there is a delay in...
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Director
ROI / Cost (care and feeding)
We have had challenges getting the ROI on our end. I think we are getting there, though. When it...
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Director
Functionality and Upgrades
One of the problems with Evariant Patient Engagement is that the email marketing campaign is...
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Director
ROI / Cost (care and feeding)
Evariant could do better at assessing the value of a campaign. We lose money on the conversions that...
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VP/Other Executive
Lessons Learned
I have learned that we can’t likely implement the platform in our current structure. We can’t just...
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VP/Other Executive
Lessons Learned
I have viewed the reports from KLAS before and have spoken to lots of people about Evariant. I have...
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VP/Other Executive
Relationship
My first experience with Evariant had growing pains on both sides. Our most recent engagement was...
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VP/Other Executive
ROI / Cost (care and feeding)
Our first campaign out the door has been incredibly successful. We have a few more campaigns across...
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VP/Other Executive
Functionality and Upgrades
The platform itself is part of our long-term plans, but there are points of the service offerings...
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VP/Other Executive
Lessons Learned
The platform itself is as good as any, and Evariant continues to evolve it. In my experience with...
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VP/Other Executive
Sales and Contracting
Evariant required a separate contract with a third-party vendor. I understand why from a strategic...
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VP/Other Executive
Implementation and Training
Evariant has done a pretty good job in regard to the training that they offer.
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VP/Other Executive
Interfacing and Integration
I can see the system supporting our integration goals, but we haven’t used it that way yet. At this...
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