ehCOS Clinic (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/18/2020 4:47:56 AM and Model.EvProductId = 187685

Commentary Summary

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User Commentary

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VP/Other Executive

Functionality and Upgrades

Not having the system completely implemented to its full capability and utilization makes my job...

Jul 2020
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VP/Other Executive

Lessons Learned

If I could go back in time and ehCOS were more matured and developed the way it is today, then I...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The key missing part for us is the ability to see overall inpatient and outpatient numbers with a...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I recommend that everis exercise more flexibility. They need to avoid charging for every little...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Today we are using the billing system from everis, and it is working fine and meeting our basic...

Jul 2020
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VP/Other Executive

Interfacing and Integration

The idea of working with a multinational vendor was an attractive factor for us to select everis,...

Jul 2020
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VP/Other Executive

Relationship

We understand that everis is a multinational company, and we are trying to follow their processes,...

Jul 2020
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VP/Other Executive

Other Observations & Comments

everis offered a portal for telehealth given the global COVID-19 pandemic, and we implemented and...

Jul 2020
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VP/Other Executive

Other Observations & Comments

The clinical functionality of ehCOS is much more developed, polished, and mature than the financial...

Jul 2020
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VP/Other Executive

Service and Support

The implementation at the inception was very poor, and I would have probably rated everis very low...

Jul 2020
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Director

Relationship

There is a lack of professionalism from everis with us. They don't treat us as a client. When they...

Jun 2020
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Director

Service and Support

Overall, there was a lack of experience in managing the project from everis' team. The timelines...

Jun 2020
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Director

Implementation and Training

The implementation was never finished on time, and everis was never transparent on how things were...

Jun 2020
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Director

ROI / Cost (care and feeding)

The level of service we received was way below what we expected, especially for the amount of money...

Jun 2020
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CIO

Implementation and Training

Delays in our implementation really drove our initial dissatisfaction with everis.

Jun 2020
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CIO

Relationship

Our relationship with the vendor has gone well. We have had our ups and downs, but now we are in a...

Jun 2020
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CIO

Other Observations & Comments

We have seen a difference in technology given the fact that everis is a Spanish-developed system...

Jun 2020
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CIO

Functionality and Upgrades

We have been working on improving the system to better cater to our needs in terms of overall...

Jun 2020
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CIO

Service and Support

The overall support around the pandemic has been remote only. Unfortunately, we don't have an...

Jun 2020
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CIO

Sales and Contracting

The EMR from everis hasn't worked as promised given some of the missing functionality that we were...

Jun 2020
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CIO

Win/Loss - Why they were selected (by current clients)

We contracted everis because they were a multinational vendor and had a strategic focus in our...

Jun 2020
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CIO

Functionality and Upgrades

everis needs to work on the system's dashboards and statistical reporting capabilities. They should...

Jun 2020
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CIO

Functionality and Upgrades

The EMR has way too many clicks for the end user to get around and find usable information. We have...

Jun 2020
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Director

Functionality and Upgrades

We like the overall product from everis, and the usability and flexibility that they offer is great....

Jun 2020
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Director

Service and Support

We were able to include a specific solution for telehealth to combat COVID-19, and obviously, that...

Jun 2020
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Director

Implementation and Training

I feel like we have received the technical support needed from everis during our implementation, and...

Jun 2020
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Director

Interfacing and Integration

One thing everis needs to improve is having better integration with the ERP solution. The poor...

Jun 2020
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CIO

Service and Support

The overall COVID-19 situation at our organization is very complicated. We are running at about 80%...

Jun 2020
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CIO

Interfacing and Integration

We have built a field hospital to increase our bed capacity, and one of the major challenges we have...

Jun 2020
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CIO

Functionality and Upgrades

The overall EMR adoption is going okay at our organization. I have about half our hospitals at...

Jun 2020
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CIO

Other Observations & Comments

The clinical module of ehCOS Clinic works well and meets our needs. The low adoption rate is not...

Jun 2020
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CIO

Implementation and Training

We only received initial training, and that was given by everis' team when the system was first...

Jun 2020
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CIO

Functionality and Upgrades

I love the overall product usability. ehCOS Clinic is easy to use for the end user. The system has a...

Jun 2020
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CIO

Functionality and Upgrades

One of the weaknesses that I see with ehCOS Clinic is that the system doesn't have a feature or a...

Jun 2020
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CIO

Service and Support

What I like about everis is their ability to adapt to and follow up with our organization. Even...

Mar 2020
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CIO

Functionality and Upgrades

everis' biggest weakness is that ehCOS Clinic does not comply with 100% of the requirements for an...

Mar 2020
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CIO

Future Outlook

Things with everis have been much better this past year. Our relationship has improved a lot since...

Mar 2020
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CIO

Implementation and Training

ehCOS Clinic lacks development. For example, it lacks the oncology module and capability, and that...

Mar 2020
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CIO

Functionality and Upgrades

I would not buy ehCOS Clinic again because we are devoting way too many man-hours to optimizing the...

Mar 2020
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CIO

Other Observations & Comments

We continue to work with the vendor on a maintenance and support level in spite of the current...

Dec 2019
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CIO

Functionality and Upgrades

The overall perception from the end users is not great. For example, the system has some bugs around...

Dec 2019
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CIO

Relationship

The vendor’s implementation methodology didn’t serve us well. We expected more follow-ups and a...

Dec 2019
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CIO

Service and Support

Every time we place a change request, the modification is extremely bureaucratic and complicated,...

Dec 2019
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CIO

Relationship

We wished that we had more follow-ups from the vendor and had a closer relationship with them. We...

Dec 2019
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CIO

Other Observations & Comments

We have been working on the implementation, and our relationship with the vendor has been...

Dec 2019
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Director

Interfacing and Integration

Our implementation and go-live were very complex. However, we have been working well with ehCOS...

Nov 2019
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Director

Sales and Contracting

During the sales and presentation, everis said things that we really wanted to hear. However, during...

Nov 2019
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CIO

Functionality and Upgrades

The EMR is a very complex system, and everis hasn't delivered on many of our needs and expectations....

Nov 2019
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Manager

Functionality and Upgrades

The implementation we have so far is very basic. We have had many issues with everis, and they were...

Jun 2019
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Manager

Functionality and Upgrades

everis delivered only about 20% of what they promised when we signed the contract.

Jun 2019
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Manager

Functionality and Upgrades

The system is poorly designed and doesn't meet most of our needs. everis has failed to deliver most...

Jun 2019
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Manager

Functionality and Upgrades

The truth is that we don’t have a good tool for our hospital. We paid for technology and know-how...

Jun 2019
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Manager

Functionality and Upgrades

We feel that care quality is at risk by using this system because our physicians can’t trust...

Jun 2019
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Manager

Lessons Learned

If I could go back to the time before we selected ehCOS Clinic, I would have taken much more time to...

May 2019
 Helpful

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Manager

Relationship

The overall executive involvement from everis has been very good, and they have been very close to...

May 2019
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CIO

Functionality and Upgrades

The system's usability is very good. It was easy for doctors to incorporate the system into their...

Dec 2018
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CIO

Future Outlook

I believe that the vendor should improve their communication. They are still developing and...

Dec 2018
 Helpful

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CIO

Sales and Contracting

everis sold us a solution for our hospitals through a consortium. The product included an EMR and a...

Sep 2018
 Helpful

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CIO

Functionality and Upgrades

everis outlined in their contract that they would produce statistical figures and key indicators for...

Sep 2018
 Helpful

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CIO

ROI / Cost (care and feeding)

everis tends to nickel-and-dime us for every little thing, especially for the licensing of their modules....

Sep 2018
 Helpful

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CIO

Relationship

everis doesn't dedicate much time to us. It seems like our market is a secondary consideration, and...

Sep 2018
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CIO

Interfacing and Integration

The biggest innovation with ehCOS is the ability for our organization and our hospitals to use a...

Sep 2018
 Helpful

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Director

Interfacing and Integration

The quality has dropped a lot, and the product is still lacking in interoperability.

Sep 2018
 Helpful

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Director

Other Observations & Comments

The executive involvement is half and half. Some are accessible, but some aren’t.

Sep 2018
 Helpful

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Director

Functionality and Upgrades

I would say it does not function as promised, the expectations were too high.

Sep 2018
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor didn’t charge for everything at first, but they do now. They charge for every additional...

Sep 2018
 Helpful

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Director

Functionality and Upgrades

I don’t make the decision, but I wouldn’t buy the product the way it is or the way it was sold to...

Sep 2018
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Director

Relationship

I feel like there are issues with the vendor’s attitude. They are tired and don’t want to help us....

Sep 2018
 Helpful

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Director

Functionality and Upgrades

We have tools but don’t have some functions in the system long term, and that isn’t reliable. There...

Sep 2018
 Helpful

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Director

Sales and Contracting

The contract disappointed me. everis made commitments and promises that did not come to fruition....

Sep 2018
 Helpful

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Director

Other Observations & Comments

The system is good, but there are areas that haven’t been completely linked. We have been making...

Sep 2018
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Director

Other Observations & Comments

In terms of delivering new technology, everis is good, but they could improve. Some application...

Sep 2018
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CNO

Other Observations & Comments

We mostly use ehCOS for medical prescription, water balancing, assessment scales, and nursing documentation....

Sep 2017
 Helpful

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CNO

Technology

We mostly have problems with the internet connection and the servers. The nurses have to store a lot...

Sep 2017
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CNO

Technology

For the most part, ehCOS is slow. The documentation information includes vital signs, medications,...

Sep 2017
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CNO

Technology

The vendor could improve the servers. The tool needs to be more dynamic. When we use ehCOS, we are...

Sep 2017
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CNO

Relationship

We have always been open with the executives about our issues with the ehCOS, and they have been...

Sep 2017
 Helpful

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Director

Service and Support

We are evolving over time and keep adjusting to new versions of ehCOS. We have been working with the...

Sep 2017
 Helpful

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Director

Functionality and Upgrades

The strengths of the EMR are basically that we get to stop using paper. Using an electronic system...

Sep 2017
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Director

Functionality and Upgrades

Right now, we are trying to work with the vendor for an additional modality so that we can extract...

Sep 2017
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Director

Functionality and Upgrades

ehCOS is an EMR that combines everything, but I know for a fact that there are other information...

Sep 2017
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Director

Functionality and Upgrades

The search tool is very slow. It takes about five minutes to use, and those minutes could be spent...

Sep 2017
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CIO

Interfacing and Integration

ehCOS is very complex to integrate. For example, the social work module is integrated into the ehCOS...

Sep 2017
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CIO

Functionality and Upgrades

The users complain a lot that it is very difficult to read the patient’s clinical file and that...

Sep 2017
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CIO

Interfacing and Integration

It seems to me that ehCOS' level of interoperability is good. However, we have to do a lot of extra...

Sep 2017
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CIO

Other Observations & Comments

ehCOS does meet our needs, but only after we invested in a couple projects to increase its...

Sep 2017