Patient Experience Platform
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Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

I hear nothing from the end users, and in my business, hearing nothing is a great thing. That means...

Jan 2022
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Manager

The product is absolutely part of our long-term plans. I have no intention of moving away from the...

Jan 2022
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Manager

The vendor doesn’t charge for every little thing. Everything is covered in the service contract. We...

Jan 2022
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Manager

I know the vendor's executives on a first-name basis. I would rate the executives above the scale if...

Jan 2022
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Manager

I recommend the vendor to others all the time. I have no bones about the vendor. The system is very...

Jan 2022
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CIO

The outcome we have had with the product is education, but that doesn't quite bridge the gap of what...

Nov 2021
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CIO

We are considering expanding the system to include some of the vendor's newest innovations. They are...

Nov 2021
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CIO

We have had one nagging issue where we haven't been able to add music channels. The music channels...

Nov 2021
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Director

Price was a big factor when we were selecting a product. The integration and some of the...

Sep 2021
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Director

For the most part, clinicians don’t need to do much in terms of using the product because everything...

Sep 2021
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Director

Clinical users sometimes have to go into what eVideon calls their Care Console. They have to log in...

Sep 2021
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Director

Training sessions were all virtualized because of COVID-19, but we had great feedback on the...

Sep 2021
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Director

I think we are seeing a partnership with the vendor where we are developing new functionality for...

Sep 2021
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Director

We have some things that we need that are still in development. In general, we are just looking to...

Sep 2021
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Director

Things have been great so far with eVideon. They have been a great partner. They helped us get...

Sep 2021
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(0)
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Director

So far, our clinicians and staff love the product. They haven’t really had any bad complaints like...

Sep 2021
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Director

We have had a great experience with eVideon's system. It is a marvelous tool that allows medical...

Sep 2021
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Director

A lot of medical facilities try to reach out to other organizations to see how things work for them,...

Sep 2021
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Director

eVideon is a well-developed organization that understands the needs of a healthcare system from...

Sep 2021
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Director

Nurses and clinicians have extremely tight schedules, so the issue is being able to simplify...

Sep 2021
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Director

The ability to customize the product is seamless. eVideon wants us to challenge them with things...

Sep 2021
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Director

Honestly, we get our money's worth from eVideon's system. eVideon has great customer service and...

Sep 2021
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Director

To a certain degree, we are limited in what we can ask for the product and how we can ask about...

Sep 2021
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Manager

With eVideon's help, we launched our internal TV station at one of our locations, and then we...

Jun 2021
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Manager

We didn't look around a lot when we picked eVideon. We knew what we wanted to do, and we wanted to...

Jun 2021
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(0)
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Manager

We have TVs in areas where patients sit for 2–4 hours at a time. The patients' needs are totally...

Jun 2021
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Manager

We signed up with eVideon because they could do all the things we wanted to do. However, once we got...

Jun 2021
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(0)
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Director

The vendor was saying channel selection was coming where if we go on our satellite TV or whatever,...

Jun 2021
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Director

The main thing we like is the integration with our electronic medical records. I like the different...

Jun 2021
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Director

eVideon has been accommodating to patients with disabilities. We normally use pillow speakers, and...

Jun 2021
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(0)
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Manager

eVideon’s services for us are related to the in-room television systems. We use them for...

Jun 2021
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Manager

There has not been any ongoing training effort from eVideon. We got training during the...

Jun 2021
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Manager

As far as integration with eVideon's system goes, there is a very limited hardware compatibility...

Jun 2021
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Manager

There is nothing the system needs to do that is going unaddressed. eVideon has been a great partner...

Jun 2021
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(0)
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Manager

Most of the time, we are the ones reaching out to eVideon. They are always very responsive and...

Jun 2021
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Manager

It is clear that there is an investment at the most senior level of eVideon to make sure they...

Jun 2021
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CNO

The system meets all of our needs, and the vendor goes above and beyond. They are chomping at the...

Apr 2021
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CNO

The vendor avoids charging for every little thing. eVideon is one of the best vendors I have ever...

Apr 2021
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CNO

We would like the product to be part of our long-term plans. I can't speak for the entire...

Apr 2021
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CNO

There are multiple uses of the system. All of our staff members have a badge they wear that is...

Apr 2021
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CNO

The system seems easy to use. The vendor goes above and beyond to change the formatting and identify...

Apr 2021
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Director

Our visitor restrictions made the product more important than ever. Now that those restrictions...

Feb 2021
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Director

There will be quite a bit more integration once we go to another system. Recently, we wanted to...

Feb 2021
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Director

The executives met us prior to the implementation, and they were involved during the complete install....

Feb 2021
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Director

When we were evaluating the eVideon system, we liked that it looked like a third-generation solution...

Feb 2021
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Analyst/Coordinator

I have nothing but great things to say about eVideon and my experience with them. Their...

Feb 2021
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(0)
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Analyst/Coordinator

We decided to go with eVideon because their solution is easy to use. The vendor was willing to...

Feb 2021
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Director

We use the solution for some of our mandatory education pieces, like our welcome video. We also use...

Feb 2021
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Director

eVideon has been very responsive and professional. They work closely with us. We have regular...

Feb 2021
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(0)
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Director

When eVideon evaluates a project, they take an individualized approach and investigate to find what...

Feb 2021
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(0)
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Director

I feel like we are getting very, very good service from eVideon. I hope that they will keep putting...

Feb 2021
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Director

eVideon is a business, so obviously they need to be paid for what they offer. But there were a few...

Feb 2021
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Director

eVideon came to train us a few months before our go-live, and a lot of the folks that went through...

Feb 2021
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Director

The system is a work in progress still, but up to this point, we have received our money’s worth. I...

Feb 2021
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(0)
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Director

The staff members at eVideon are very open to receiving criticism and input, and they react very...

Feb 2021
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