Patient Experience Platform Comments

 

Featured  Reports

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 12/1/2020 1:28:59 AM and Model.EvProductId = 212834

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Technology

eVideon is awesome. We upgraded so that we could move to smart TVs. For the system we use today, we...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We just had an upgrade, and it was flawless. There were no problems. I have never heard of any...

Nov 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

So far, we haven’t implemented much integration with eVideon's system, but I know the new product...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

eVideon meets their service level agreements. We don’t normally have issues with eVideon. So far...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

eVideon is very customer driven. They are always looking at improving their products. They are very...

Nov 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The support we get from eVideon for implementations is very good. There have been a couple of...

Nov 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We haven't done an eVideon interface because we are still learning together. As long as we can...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The pillow speakers are integrated with the platform, and the functionality works very well. We...

Nov 2020
 Helpful

 or  to see details.

Manager

Technology

We recognize that having a television and video display in a patient’s room is very important for...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

eVideon’s support is very good. The vendor’s executive involvement has been very good too.

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

I understand technology takes time to put on the road map, develop, test, and go live. But having a...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Based on how the product was promoted, it works just as it was described. I had a patient that...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The great thing we are giving patients now with eVideon is movies. The system has some kid movies,...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

For what we are requesting, eVideon’s product is doing exactly what we want it to do. The...

Nov 2020
 Helpful

 or  to see details.

Director

Relationship

The service from eVideon has been wonderfully responsive. I haven’t had any issues that the vendor...

Nov 2020
 Helpful

 or  to see details.

Director

Future Outlook

eVideon’s product is part of our long-term plans, and we are trying to drive it further into our...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

eVideon avoids nickel-and-diming. We have had a fair relationship with them since day one. We were...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

The training from eVideon is wonderful. Whenever I have questions, even on weekends or at night, I...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With eVideon, we have an opportunity to curate some of our own content and publish a living library....

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are always hidden costs that we don’t know about, but there hasn’t necessarily been any...

Nov 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

There is always an opportunity to enhance and make things better with training. Our relationships...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

eVideon's support is phenomenal and quick. They always follow through. The vendor is always trying...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have no complaints about upgrades or implementations. I don't have any experience with eVideon's...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I haven't been aware of any integrations with something like our EMR, but eVideon is very open to...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

eVideon is definitely meeting our expectations. As they find things that are changing in different...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

eVideon is able to not only work with us to develop projects but also to provide us with information...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor isn’t just trying to take money from the government. The relationship that we have with...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have definitely understood how to address the patient experience better. When we look at the...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are very satisfied. We have a great relationship, great customer service, and great feedback. The...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

The relationship that we have with eVideon is flexible, and they are open to new things. They are...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

So far, eVideon’s system has been awesome. With COVID-19, we are going through a phased approach of...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

Some organizations may just select a packaged product because everybody else is using it. eVideon...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

Other facilities that I have spoken with seem to be satisfied with the vendor’s support and the...

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

If the vendor possibly had a mobile training team, that would definitely bump up their score because...

Oct 2020
 Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Price was a factor in why we selected eVideon. Their responsiveness was also a factor. eVideon...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

Things are going well with eVideon. We had a couple of roadblocks in the beginning, but those were...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

When we got started with a kick-off call, a couple of things on our end were out of control. The...

Sep 2020
 Helpful

 or  to see details.

Manager

Relationship

eVideon is a tad small, but they have made themselves completely available. As they scale up, they...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There was a time when we had to order something and got the wrong quantities. eVideon made sure that...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

eVideon absolutely keeps their promises. That is one of the best parts of using the system. Whenever...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our eVideon liaison can communicate with our nurses because the person understands the clinical side...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We are absolutely not nickel-and-dimed by eVideon. When I ask them whether certain calls are going...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

We are seeing that we need to work remotely with the system. But before COVID-19, we didn't know...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eVideon is continually looking for new things they can do and letting us know what is coming up....

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I have recommended eVideon. Several other organizations have contacted me and have asked specific...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I predict that my satisfaction will be very high a year from now. The vendor is on the right track....

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

eVideon is really great at realizing that we are in the business of patient care and communication....

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is still primarily a television delivery system because we run the cable through it....

Sep 2020
 Helpful

 or  to see details.

Director

Implementation and Training

eVideon brought a team in for the implementation, and the people swarmed all over the place to fix...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

eVideon doesn’t necessarily do a lot of formal training. If we don’t understand some functionality,...

Sep 2020
 Helpful

 or  to see details.

Director

Technology

The solution works as written; it is pro forma, as some say. It is exactly the way it is supposed to...

Sep 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Considering what we paid and received, I think we got a pretty good deal. Our executive leaders...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

eVideon doesn’t check in with us regularly to see how things are going. We have to reach out to...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor exceeds expectations by far. They have done everything we have ever asked of them. They...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

All the services are great and are equally important. eVideon’s strength goes back to their customer...

Sep 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

eVideon has changed platforms several times since we started working with them. We have to spend...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

I really like eVideon. We have an excellent relationship with them; they are very good to work with....

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I like that there is a person on the other end of an email that can troubleshoot problems or answer...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Having a paperless patient education experience is great. Patients tend to like the videos and the...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sometimes the technology with the system is glitchy. I wish it could be smooth all the time.

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

eVideon's product has exceeded my expectations. I am not really a technical person, but even I can...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When there is something that users want that isn't in eVideon's system, eVideon help the users...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I also can't say enough about eVideon's customer service. I can call the customer service people at...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Overall, eVideon's system has really been a win. The tool is essential for nurses to help educate...

Dec 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Simply put, Patient Experience Platform works and is simple. The system isn't broken all of the...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Performance has been really good in the system. eVideon helped us create different videos for how to...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

From past experience with eVideon, we have rolled out a patient menu or a conglomerate of services...

Dec 2019
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports