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Current Time Inside Cache Tag Helper: 9/22/2020 11:57:58 PM and Model.EvProductId = 212834

Commentary Summary

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Neither
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User Commentary

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Manager

Win/Loss - Why they were selected (by current clients)

Price was a factor in why we selected eVideon. Their responsiveness was also a factor. eVideon...

Sep 2020
 Helpful

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Manager

Relationship

Things are going well with eVideon. We had a couple of roadblocks in the beginning, but those were...

Sep 2020
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Manager

Service and Support

When we got started with a kick-off call, a couple of things on our end were out of control. The...

Sep 2020
 Helpful

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Manager

Relationship

eVideon is a tad small, but they have made themselves completely available. As they scale up, they...

Sep 2020
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Manager

Functionality and Upgrades

There was a time when we had to order something and got the wrong quantities. eVideon made sure that...

Sep 2020
 Helpful

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Analyst/Coordinator

Service and Support

eVideon absolutely keeps their promises. That is one of the best parts of using the system. Whenever...

Sep 2020
 Helpful

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Analyst/Coordinator

Service and Support

Our eVideon liaison can communicate with our nurses because the person understands the clinical side...

Sep 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We are absolutely not nickel-and-dimed by eVideon. When I ask them whether certain calls are going...

Sep 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

We are seeing that we need to work remotely with the system. But before COVID-19, we didn't know...

Sep 2020
 Helpful

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Analyst/Coordinator

Relationship

eVideon is continually looking for new things they can do and letting us know what is coming up....

Sep 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

I have recommended eVideon. Several other organizations have contacted me and have asked specific...

Sep 2020
 Helpful

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Analyst/Coordinator

Future Outlook

I predict that my satisfaction will be very high a year from now. The vendor is on the right track....

Sep 2020
 Helpful

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Director

Relationship

eVideon is really great at realizing that we are in the business of patient care and communication....

Sep 2020
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Director

Functionality and Upgrades

The system is still primarily a television delivery system because we run the cable through it....

Sep 2020
 Helpful

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Director

Implementation and Training

eVideon brought a team in for the implementation, and the people swarmed all over the place to fix...

Sep 2020
 Helpful

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Director

Service and Support

eVideon doesn’t necessarily do a lot of formal training. If we don’t understand some functionality,...

Sep 2020
 Helpful

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Director

Technology

The solution works as written; it is pro forma, as some say. It is exactly the way it is supposed to...

Sep 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Considering what we paid and received, I think we got a pretty good deal. Our executive leaders...

Sep 2020
 Helpful

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Director

Relationship

eVideon doesn’t check in with us regularly to see how things are going. We have to reach out to...

Sep 2020
 Helpful

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Director

Service and Support

The vendor exceeds expectations by far. They have done everything we have ever asked of them. They...

Sep 2020
 Helpful

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Director

Relationship

All the services are great and are equally important. eVideon’s strength goes back to their customer...

Sep 2020
 Helpful

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Director

Other Observations & Comments

eVideon has changed platforms several times since we started working with them. We have to spend...

May 2020
 Helpful

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Director

Service and Support

I really like eVideon. We have an excellent relationship with them; they are very good to work with....

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

I like that there is a person on the other end of an email that can troubleshoot problems or answer...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Having a paperless patient education experience is great. Patients tend to like the videos and the...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Sometimes the technology with the system is glitchy. I wish it could be smooth all the time.

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

eVideon's product has exceeded my expectations. I am not really a technical person, but even I can...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

When there is something that users want that isn't in eVideon's system, eVideon help the users...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

I also can't say enough about eVideon's customer service. I can call the customer service people at...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Overall, eVideon's system has really been a win. The tool is essential for nurses to help educate...

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Simply put, Patient Experience Platform works and is simple. The system isn't broken all of the...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

Performance has been really good in the system. eVideon helped us create different videos for how to...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

From past experience with eVideon, we have rolled out a patient menu or a conglomerate of services...

Dec 2019
 Helpful

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COO

Functionality and Upgrades

We wanted to celebrate the patients, so we set up something that would send patients little messages...

Oct 2019
 Helpful

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COO

Relationship

We talk to eVideon’s people pretty regularly on the phone. We work very closely with the vendor, and...

Oct 2019
 Helpful

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COO

Functionality and Upgrades

When I got the reports, it was too late to do any service recovery for those patients that entered a...

Oct 2019
 Helpful

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COO

Relationship

We have some growth opportunities with eVideon, and we have been discussing things that they are...

Oct 2019
 Helpful

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COO

ROI / Cost (care and feeding)

eVideon doesn’t nickel-and-dime us. In fact, the vendor could have charged us for some of the issues...

Oct 2019
 Helpful

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COO

Future Outlook

We are looking to measure success with the tool by measuring the educational videos that are viewed...

Oct 2019
 Helpful

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COO

Service and Support

We were getting tons of patient complaints about not being able to hear the movie through the TV...

Oct 2019
 Helpful

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COO

Relationship

eVideon is one of the most responsive vendors. We are very impressed by them.

Oct 2019
 Helpful

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Manager

Relationship

I struggle to give vendors the highest rating, but I would give eVideon a pretty high score in terms...

Oct 2019
 Helpful

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Manager

Relationship

In terms of executive involvement, we talk to all of eVideon's VPs and owners. Because the company...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Saying whether we have received our money's worth is hard because we don't have much to compare the...

Oct 2019
 Helpful

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Manager

Relationship

eVideon has stayed true to the master service agreement. They avoid charging us for every little...

Oct 2019
 Helpful

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Manager

Relationship

Overall, the product quality is good. When we started with the product, we had a lot of growing...

Oct 2019
 Helpful

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Manager

Future Outlook

One of the things that I appreciate about eVideon is that they are very patient with us. We haven't...

Oct 2019
 Helpful

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Manager

Implementation and Training

Implementations and upgrades go very well. eVideon stages the upgrades, and then we test and move...

Oct 2019
 Helpful

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Manager

Implementation and Training

eVideon hasn't done any training recently. There was an initial training session, but since then, we...

Oct 2019
 Helpful

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Manager

Interfacing and Integration

We aren't utilizing a lot of integration opportunities, but the integration that we do have has been...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The menu structure is well designed and laid out; we don't get a lot of tickets from users saying...

Oct 2019
 Helpful

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Manager

Service and Support

eVideon is one of our top vendors in terms of support. We don't integrate with a lot of new...

Oct 2019
 Helpful

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Manager

Service and Support

eVideon has shown us their new technology, and they have been meeting with us. They are trying to...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

The system has been very well received by our inpatients. There is a portion of it that is used to...

Sep 2019
 Helpful

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Director

Relationship

I have met eVideon representatives face-to-face not only so they could speak to me but also so I...

Sep 2019
 Helpful

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Director

Technology

We have a few different methods for using the system. We measure the metrics in Patient Experience...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

Our education specialist is going to provide us with information on how to pull data from the...

Sep 2019
 Helpful

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Director

ROI / Cost (care and feeding)

I would purchase the system again. It is part of our long-term plans. eVideon has been able to keep...

Sep 2019
 Helpful

 or  to see details.

Director

Implementation and Training

The implementation services were absolutely awesome. There is only a handful of people that have...

Sep 2019
 Helpful

 or  to see details.

Director

Relationship

We have a representative that has logged in to the system and shown our executives and work groups...

Sep 2019
 Helpful

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Director

Service and Support

There were a few features that Patient Experience Platform didn’t have. We told eVideon what we were...

Sep 2019
 Helpful

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Director

Service and Support

Our support representative is always available. If I send an email, I get a response pretty quickly....

Sep 2019
 Helpful

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VP/Other Executive

Service and Support

eVideon is very solution oriented with gaps. We see a specific gap in our communication with...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have really scaled up the survey tool at our organization. The tool was largely in one area...

Jul 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

When I talk to colleagues and peers, eVideon doesn't seem to be very well known. eVideon could...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have never had issues with uploading content to Patient Experience Platform. We don't have to...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

eVideon gives us the opportunity to customize some things that our enterprise vendor wouldn’t let us...

Jul 2019
 Helpful

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VP/Other Executive

Relationship

eVideon does really well with their customer service. eVideon is extremely accessible, and we really...

Jul 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

We would like to have eVideon build dashboards and specific report templates.

Jul 2019
 Helpful

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Director

Service and Support

Things with eVideon have gone well. eVideon's system seems to be very good and stable. We have had...

Jun 2019
 Helpful

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Director

Other Observations & Comments

We are working on tweaking some things with eVideon's system and making the system better for our patients....

Jun 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

With eVideon’s system, we have been able to give our patients more education through admission...

May 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I haven’t had any issues with any new technology that eVideon has brought on board. The product has...

May 2019
 Helpful

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