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User Commentary
Relationship
We are very happy with the vendor's support. eVideon is very quick to innovate. They are also very...
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Loyalty, Product
eVideon is going to struggle a bit when Epic releases the MyChart Bedside TV. People might start...
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Relationship, Value
Vibe Health is an excellent product. eVideon performs very well. Their customer service is...
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Loyalty
We are very happy with the system. Overall, the platform is really awesome. We went with eVideon...
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Relationship
eVideon’s customer support is really good. They have a good web portal for tickets, and the vendor...
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Product
Using the system is really easy, but a lot of patients are a little intimidated because we have...
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Operations, Product
Using the system is easy for our staff, but we are finding things as we go with our workflows and...
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Operations
eVideon has definitely been a great vendor to work with. We had a very tight timeline for our...
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Operations
The training was great. However, after a couple of months, there is a lot that our people need to...
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Loyalty, Relationship, Product
There were some features in the system that we were expecting on day one that we still need...
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Relationship, Product
We have interfaces with a bunch of other systems, and they all work together. In the real world,...
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Operations, Product
The product is pretty intuitive. Users open it up and go down and up with the menu or left or right....
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Relationship
If there is a new function we want or something that we have a question about, we will go to our...
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Value
The product is not the cheapest product, but if an organization can afford it, there are many...
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Loyalty
We are potentially replacing Vibe Health. If there is a product that our EHR vendor creates or has...
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Value
The Vibe Health system has a lot of capabilities, but the value depends on how much an organization...
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Relationship
Our relationship with eVideon is good. They have a manager success person assigned to our...
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Product
I would tell someone looking into the product that the dashboard limitations are our main concern...
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Loyalty
I’m hoping that we can get on the new platform. We have barriers in our organization that are making...
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Product
There are a lot of outcomes from the dashboard for our various units that the vendor has been...
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Value
eVideon is a bit more expensive than other vendors in this space because they are a little richer,...
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Loyalty
eVideon is much more innovative and more of a thought leader in this space than other vendors, and...
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Relationship
Our experience with eVideon has been really good. Their technology team, integration team, support...
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Loyalty
eVideon's system is most likely dead in the water for the long term because, financially speaking,...
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Relationship, Product
We would like to see better involvement from patients in their own care. We would also like the...
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Product
We are able to get rid of our physical whiteboards; those have to be manually kept up. The digital...
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Relationship, Product
eVideon has been very responsive. As we have built the system out, we have worked to find the best...
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Product
The ease of use for staff has been great and has allowed staff members to quickly glance at and...
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Relationship
eVideon has been receptive. They send people out and are always willing to go the extra mile. We are...
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Relationship
We have always had high-level support from eVideon, and we have felt comfortable with that support....
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Culture, Relationship
We were having a problem with another vendor, and things that were promised were not coming to...
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Relationship
eVideon really hits all of our check marks. They have been a great partner. Their support people are...
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Product, Value
eVideon has a pretty good price structure. Their price points are fair, and their recent upgrades...
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Loyalty, Relationship
We have had some road map strategy calls with the vendor, and we are aligned with what the vendor is...
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Product
On the nursing side of things, the system can sometimes be a little cumbersome when it comes to...
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Loyalty, Relationship
Unlike other providers out there on the market, eVideon isn't considered a vendor to us; we consider...
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Relationship
Something I would like to see improved with eVideon’s support is usually when we call, we get a...
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Relationship, Product
eVideon’s development of the Vibe Health product has been focused on patient and nurse involvement,...
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Relationship, Product
eVideon has been a big partner with us on our journey with several projects to add functionality to...
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Relationship
eVideon was key in helping us through some of our COVID-19 initiatives. When COVID-19 was running...
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Product
The data on how patients use the product isn’t as robust as we would like, but the vendor has done a...
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Operations, Product
The product is easy to use, but the nurses and the PCAs don't have the initiative or the enthusiasm...
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Value
When we were looking at the product’s pricing, we had a lot of sticker shock. However, eVideon was...
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Product
The older portion of our patient population in acute care prefers face-to-face interactions. They...
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Loyalty
eVideon’s value comes from the new enhancements and features that they are pushing out. The...
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Loyalty, Relationship, Product
I think the vendor is on par with everyone else. They want to manage expectations, and they do a...
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Relationship, Product
Communication is the vendor’s biggest opportunity for improvement. They could offer more awareness...
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Product
The product is pretty simple to use for patients. The pillow speakers are easy to navigate through...
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Product
eVideon is very strong on the patient and clinical sides. A lot of their system's workflows,...
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Product
Some of the system's screens could be developed differently. That would make the system more...
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Relationship
eVideon's customer support is always available. The vendor is fantastic that way. I have been able...
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Value
eVideon's system is very cheap. The vendor doesn't nickel-and-dime us over every little piece of...
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Operations
eVideon does a pretty good job of training people and providing us with content.
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Relationship
We have asked eVideon to do a lot of integration and interoperability, and they are always willing...
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Product
Vibe Health is so straightforward. There are just some people who get a little annoyed with helping...
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Operations, Value
It was a big project to deploy the platform, but the implementation was excellent. The burden we...
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Relationship
eVideon is a strategic partner. We can communicate with a vendor executive at all times.
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Loyalty
When we first got the product years ago, it was a very dumbed-down system that had many points of...
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Loyalty
We looked at some other products. But if we were starting over, I don't think I would do things...
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Relationship
Regarding support, every organization is struggling with keeping consistent people, so I would hate...
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Loyalty, Product
We are using another vendor for a virtual-sitter system, and that product is integrated with...
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Loyalty, Relationship
If someone needs improved communication, and if they want a suite of solutions beyond just the...
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Loyalty, Relationship
We are working on a project with the vendor, and they are doing great.
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Product
More advanced systems let us know if something is happening, so it would be great to have some kind...
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Relationship, Product
We have experienced issues on the back end for some administration things, such as reporting, within...
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Relationship, Product
We have had to push for any optimizations to the product. The vendor is open to it, but there...
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Relationship
The vendor’s higher-ups are very responsive. The CEO texts me regularly.
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Value
While reviewing our budgets, we realized that we were not having a good ROI from Vibe Health. We...
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