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Patient Experience Platform Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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User Commentary

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Director

Our visitor restrictions made the product more important than ever. Now that those restrictions...

Feb 2021
(0)
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Director

There will be quite a bit more integration once we go to another system. Recently, we wanted to...

Feb 2021
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Director

The executives met us prior to the implementation, and they were involved during the complete install....

Feb 2021
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Director

When we were evaluating the eVideon system, we liked that it looked like a third-generation solution...

Feb 2021
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Analyst/Coordinator

I have nothing but great things to say about eVideon and my experience with them. Their...

Feb 2021
(0)
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Analyst/Coordinator

We decided to go with eVideon because their solution is easy to use. The vendor was willing to...

Feb 2021
(0)
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Director

We use the solution for some of our mandatory education pieces, like our welcome video. We also use...

Feb 2021
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Director

eVideon has been very responsive and professional. They work closely with us. We have regular...

Feb 2021
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Director

When eVideon evaluates a project, they take an individualized approach and investigate to find what...

Feb 2021
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Director

I feel like we are getting very, very good service from eVideon. I hope that they will keep putting...

Feb 2021
(0)
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Director

eVideon is a business, so obviously they need to be paid for what they offer. But there were a few...

Feb 2021
(0)
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Director

eVideon came to train us a few months before our go-live, and a lot of the folks that went through...

Feb 2021
(0)
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Director

The system is a work in progress still, but up to this point, we have received our money’s worth. I...

Feb 2021
(0)
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Director

The staff members at eVideon are very open to receiving criticism and input, and they react very...

Feb 2021
(0)
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CIO

eVideon definitely has stepped up to support us during COVID-19. We were doing our implementation...

Dec 2020
(0)
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CIO

We don’t really see much executive involvement from eVideon; we have to ask them for help at times....

Dec 2020
(0)
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CIO

I would definitely buy from the vendor again. eVideon is very much ingrained in us strategically...

Dec 2020
(0)
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VP/Other Executive

There is never a request or inquiry I make that isn’t responded to. I haven’t seen a single...

Dec 2020
(0)
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VP/Other Executive

In terms of the quality of the implementation, we did have some bumps and kinks we needed to work...

Dec 2020
(0)
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VP/Other Executive

I am a massive fan of eVideon's trainer. The person has given a lot of individual training sessions...

Dec 2020
(0)
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VP/Other Executive

I am not hearing from patients or from staff members that people are having trouble working their...

Dec 2020
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VP/Other Executive

We were drawn to the product because we wanted to take our patient orientation to the next level....

Dec 2020
(0)
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Manager

eVideon is awesome. We upgraded so that we could move to smart TVs. For the system we use today, we...

Nov 2020
(0)
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Manager

We just had an upgrade, and it was flawless. There were no problems. I have never heard of any...

Nov 2020
(0)
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Manager

So far, we haven’t implemented much integration with eVideon's system, but I know the new product...

Nov 2020
(0)
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Manager

eVideon meets their service level agreements. We don’t normally have issues with eVideon. So far...

Nov 2020
(0)
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Manager

eVideon is very customer driven. They are always looking at improving their products. They are very...

Nov 2020
(0)
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Manager

The support we get from eVideon for implementations is very good. There have been a couple of...

Nov 2020
(0)
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Manager

We haven't done an eVideon interface because we are still learning together. As long as we can...

Nov 2020
(0)
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Manager

The pillow speakers are integrated with the platform, and the functionality works very well. We...

Nov 2020
(0)
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Manager

We recognize that having a television or some type of video display in a patient’s room is very...

Nov 2020
(0)
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Manager

eVideon’s support is very good. The vendor’s executive involvement has been very good too.

Nov 2020
(0)
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Manager

I understand technology takes time to put on the road map, develop, test, and go live. But having a...

Nov 2020
(0)
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Director

Based on how the product was promoted, it works just as it was described. I had a patient that...

Nov 2020
(0)
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Director

The great thing we are giving patients now with eVideon is movies. The system has some kid movies,...

Nov 2020
(0)
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Director

For what we are requesting, eVideon’s product is doing exactly what we want it to do. The...

Nov 2020
(0)
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Director

The service from eVideon has been wonderfully responsive. I haven’t had any issues that the vendor...

Nov 2020
(0)
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Director

eVideon’s product is part of our long-term plans, and we are trying to drive it further into our...

Nov 2020
(0)
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Director

eVideon avoids nickel-and-diming. We have had a fair relationship with them since day one. We were...

Nov 2020
(0)
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Director

The training from eVideon is wonderful. Whenever I have questions, even on weekends or at night, I...

Nov 2020
(0)
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Manager

With eVideon, we have an opportunity to curate some of our own content and publish a living library....

Nov 2020
(0)
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Manager

There are always hidden costs that we don’t know about, but there hasn’t necessarily been any...

Nov 2020
(0)
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Manager

There is always an opportunity to enhance and make things better with training. Our relationships...

Nov 2020
(0)
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Analyst/Coordinator

eVideon's support is phenomenal and quick. They always follow through. The vendor is always trying...

Oct 2020
(0)
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Analyst/Coordinator

I have no complaints about upgrades or implementations. I don't have any experience with eVideon's...

Oct 2020
(0)
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Analyst/Coordinator

I haven't been aware of any integrations with something like our EMR, but eVideon is very open to...

Oct 2020
(0)
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Director

eVideon is definitely meeting our expectations. As they find things that are changing in different...

Oct 2020
(0)
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Director

eVideon is able to not only work with us to develop projects but also to provide us with information...

Oct 2020
(0)
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Director

The vendor isn’t just trying to take money from the government. The relationship that we have with...

Oct 2020
(0)
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Director

We have definitely understood how to address the patient experience better. When we look at the...

Oct 2020
(0)
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Director

We are very satisfied. We have a great relationship, great customer service, and great feedback. The...

Oct 2020
(0)
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Director

The relationship that we have with eVideon is flexible, and they are open to new things. They are...

Oct 2020
(0)
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Director

So far, eVideon’s system has been awesome. With COVID-19, we are going through a phased approach of...

Oct 2020
(0)
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Director

Some organizations may just select a packaged product because everybody else is using it. eVideon...

Oct 2020
(0)
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Director

Other facilities that I have spoken with seem to be satisfied with the vendor’s support and the...

Oct 2020
(0)
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Director

If the vendor possibly had a mobile training team, that would definitely bump up their score because...

Oct 2020
(0)
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Manager

Price was a factor in why we selected eVideon. Their responsiveness was also a factor. eVideon...

Sep 2020
(0)
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Manager

Things are going well with eVideon. We had a couple of roadblocks in the beginning, but those were...

Sep 2020
(0)
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Manager

When we got started with a kick-off call, a couple of things on our end were out of control. The...

Sep 2020
(0)
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Manager

eVideon is a tad small, but they have made themselves completely available. As they scale up, they...

Sep 2020
(0)
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Manager

There was a time when we had to order something and got the wrong quantities. eVideon made sure that...

Sep 2020
(0)
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Analyst/Coordinator

eVideon absolutely keeps their promises. That is one of the best parts of using the system. Whenever...

Sep 2020
(0)
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Analyst/Coordinator

Our eVideon liaison can communicate with our nurses because the person understands the clinical side...

Sep 2020
(0)
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Analyst/Coordinator

We are absolutely not nickel-and-dimed by eVideon. When I ask them whether certain calls are going...

Sep 2020
(0)
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Analyst/Coordinator

We are seeing that we need to work remotely with the system. But before COVID-19, we didn't know...

Sep 2020
(0)
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Analyst/Coordinator

eVideon is continually looking for new things they can do and letting us know what is coming up....

Sep 2020
(0)
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Analyst/Coordinator

I have recommended eVideon. Several other organizations have contacted me and have asked specific...

Sep 2020
(0)
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Analyst/Coordinator

I predict that my satisfaction will be very high a year from now. The vendor is on the right track....

Sep 2020
(0)
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Director

eVideon is really great at realizing that we are in the business of patient care and communication....

Sep 2020
(0)
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Director

The system is still primarily a television delivery system because we run the cable through it....

Sep 2020
(0)
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Director

eVideon brought a team in for the implementation, and the people swarmed all over the place to fix...

Sep 2020
(0)
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Director

eVideon doesn’t necessarily do a lot of formal training. If we don’t understand some functionality,...

Sep 2020
(0)
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Director

The solution works as written; it is pro forma, as some say. It is exactly the way it is supposed to...

Sep 2020
(0)
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Director

Considering what we paid and received, I think we got a pretty good deal. Our executive leaders...

Sep 2020
(0)
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Director

eVideon doesn’t check in with us regularly to see how things are going. We have to reach out to...

Sep 2020
(0)
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Director

The vendor exceeds expectations by far. They have done everything we have ever asked of them. They...

Sep 2020
(0)
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Director

All the services are great and are equally important. eVideon’s strength goes back to their customer...

Sep 2020
(0)
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Director

eVideon has changed platforms several times since we started working with them. We have to spend...

May 2020
(0)
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Director

I really like eVideon. We have an excellent relationship with them; they are very good to work with....

May 2020
(0)
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Analyst/Coordinator

I like that there is a person on the other end of an email that can troubleshoot problems or answer...

Apr 2020
(0)
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Analyst/Coordinator

Having a paperless patient education experience is great. Patients tend to like the videos and the...

Apr 2020
(0)
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Analyst/Coordinator

Sometimes the technology with the system is glitchy. I wish it could be smooth all the time.

Apr 2020
(0)
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