Thank you !

Access info about Interactive Patient Systems on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Interactive Patient Systems.

Will you help us?

Take A Survey

Patient Experience Platform
Filtered view: All

KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Interactive Patient Systems on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Interactive Patient Systems.

Will you help us?

Take A Survey

Want to see full details?

User Commentary

Sort by

Director

Price was a big factor when we were selecting a product. The integration and some of the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the most part, clinicians don’t need to do much in terms of using the product because everything...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Clinical users sometimes have to go into what eVideon calls their Care Console. They have to log in...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Training sessions were all virtualized because of COVID-19, but we had great feedback on the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think we are seeing a partnership with the vendor where we are developing new functionality for...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have some things that we need that are still in development. In general, we are just looking to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things have been great so far with eVideon. They have been a great partner. They helped us get...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

So far, our clinicians and staff love the product. They haven’t really had any bad complaints like...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a great experience with eVideon's system. It is a marvelous tool that allows medical...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of medical facilities try to reach out to other organizations to see how things work for them,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

eVideon is a well-developed organization that understands the needs of a healthcare system from...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Nurses and clinicians have extremely tight schedules, so the issue is being able to simplify...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ability to customize the product is seamless. eVideon wants us to challenge them with things...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Honestly, we get our money's worth from eVideon's system. eVideon has great customer service and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

To a certain degree, we are limited in what we can ask for the product and how we can ask about...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With eVideon's help, we launched our internal TV station at one of our locations, and then we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We didn't look around a lot when we picked eVideon. We knew what we wanted to do, and we wanted to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have TVs in areas where patients sit for 2–4 hours at a time. The patients' needs are totally...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We signed up with eVideon because they could do all the things we wanted to do. However, once we got...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor was saying channel selection was coming where if we go on our satellite TV or whatever,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The main thing we like is the integration with our electronic medical records. I like the different...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

eVideon has been accommodating to patients with disabilities. We normally use pillow speakers, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

eVideon’s services for us are related to the in-room television systems. We use them for...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There has not been any ongoing training effort from eVideon. We got training during the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as integration with eVideon's system goes, there is a very limited hardware compatibility...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is nothing the system needs to do that is going unaddressed. eVideon has been a great partner...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the time, we are the ones reaching out to eVideon. They are always very responsive and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is clear that there is an investment at the most senior level of eVideon to make sure they...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

The system meets all of our needs, and the vendor goes above and beyond. They are chomping at the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

The vendor avoids charging for every little thing. eVideon is one of the best vendors I have ever...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

We would like the product to be part of our long-term plans. I can't speak for the entire...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

There are multiple uses of the system. All of our staff members have a badge they wear that is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

The system seems easy to use. The vendor goes above and beyond to change the formatting and identify...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our visitor restrictions made the product more important than ever. Now that those restrictions...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There will be quite a bit more integration once we go to another system. Recently, we wanted to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The executives met us prior to the implementation, and they were involved during the complete install....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we were evaluating the eVideon system, we liked that it looked like a third-generation solution...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have nothing but great things to say about eVideon and my experience with them. Their...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We decided to go with eVideon because their solution is easy to use. The vendor was willing to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use the solution for some of our mandatory education pieces, like our welcome video. We also use...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

eVideon has been very responsive and professional. They work closely with us. We have regular...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When eVideon evaluates a project, they take an individualized approach and investigate to find what...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I feel like we are getting very, very good service from eVideon. I hope that they will keep putting...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

eVideon is a business, so obviously they need to be paid for what they offer. But there were a few...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

eVideon came to train us a few months before our go-live, and a lot of the folks that went through...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is a work in progress still, but up to this point, we have received our money’s worth. I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The staff members at eVideon are very open to receiving criticism and input, and they react very...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

eVideon definitely has stepped up to support us during COVID-19. We were doing our implementation...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We don’t really see much executive involvement from eVideon; we have to ask them for help at times....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would definitely buy from the vendor again. eVideon is very much ingrained in us strategically...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is never a request or inquiry I make that isn’t responded to. I haven’t seen a single...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of the quality of the implementation, we did have some bumps and kinks we needed to work...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am a massive fan of eVideon's trainer. The person has given a lot of individual training sessions...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am not hearing from patients or from staff members that people are having trouble working their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We were drawn to the product because we wanted to take our patient orientation to the next level....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

eVideon is awesome. We upgraded so that we could move to smart TVs. For the system we use today, we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We just had an upgrade, and it was flawless. There were no problems. I have never heard of any...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

So far, we haven’t implemented much integration with eVideon's system, but I know the new product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

eVideon meets their service level agreements. We don’t normally have issues with eVideon. So far...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

eVideon is very customer driven. They are always looking at improving their products. They are very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support we get from eVideon for implementations is very good. There have been a couple of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't done an eVideon interface because we are still learning together. As long as we can...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The pillow speakers are integrated with the platform, and the functionality works very well. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We recognize that having a television or some type of video display in a patient’s room is very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

eVideon’s support is very good. The vendor’s executive involvement has been very good too.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I understand technology takes time to put on the road map, develop, test, and go live. But having a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Based on how the product was promoted, it works just as it was described. I had a patient that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The great thing we are giving patients now with eVideon is movies. The system has some kid movies,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For what we are requesting, eVideon’s product is doing exactly what we want it to do. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The service from eVideon has been wonderfully responsive. I haven’t had any issues that the vendor...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

eVideon’s product is part of our long-term plans, and we are trying to drive it further into our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

eVideon avoids nickel-and-diming. We have had a fair relationship with them since day one. We were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training from eVideon is wonderful. Whenever I have questions, even on weekends or at night, I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With eVideon, we have an opportunity to curate some of our own content and publish a living library....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are always hidden costs that we don’t know about, but there hasn’t necessarily been any...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is always an opportunity to enhance and make things better with training. Our relationships...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

eVideon's support is phenomenal and quick. They always follow through. The vendor is always trying...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have no complaints about upgrades or implementations. I don't have any experience with eVideon's...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven't been aware of any integrations with something like our EMR, but eVideon is very open to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

eVideon is definitely meeting our expectations. As they find things that are changing in different...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

eVideon is able to not only work with us to develop projects but also to provide us with information...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor isn’t just trying to take money from the government. The relationship that we have with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have definitely understood how to address the patient experience better. When we look at the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very satisfied. We have a great relationship, great customer service, and great feedback. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The relationship that we have with eVideon is flexible, and they are open to new things. They are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

So far, eVideon’s system has been awesome. With COVID-19, we are going through a phased approach of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some organizations may just select a packaged product because everybody else is using it. eVideon...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other facilities that I have spoken with seem to be satisfied with the vendor’s support and the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If the vendor possibly had a mobile training team, that would definitely bump up their score because...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF