EXLClarity Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Culture, Product
EXL does predictive analytics through a third party, so we pay the pass-through fee for that. Then...
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Relationship
EXL can continue doing what they are doing right now, which is going through, taking our direction,...
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Culture
The contract terms are ridiculous. EXL accounts for every little thing. We have been in a...
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Loyalty, Relationship
We are comparing EXL to our current vendor to see who can do the most work for us. I think that EXL...
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Relationship
I am new to our organization, but historically the relationship between the folks in my role before...
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Relationship
EXL is very flexible. I think about things a little differently than my predecessors did. I'm always...
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Relationship
Vendor executives attend the calls a lot. With some of the in-the-weeds questions, they don't have...
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Loyalty
We aren’t using any AI capabilities from EXL or machine learning. We are still learning from EXL. I...
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Relationship
EXL has a way of making us feel comfortable as we do any of these types of upgrades. So we will have...
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Value
The outcome of using this solution was an increase in our provider performance. Risk adjustment is a...
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Relationship
I like EXL’s customer service. Support is as easy as getting on the phone or sending them an email,...
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Product
EXL is working from a set of data resources, so a lot of their data comes from claims and charts. I...
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Culture
Our contract with EXL was well laid out, and there weren't any hidden charges or additions made to...
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Culture, Loyalty
We are looking into not renewing our contract with EXL mostly because we now have more access to our...
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Product
EXLClarity has provided us with data that we can then turn around and use to improve our...
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Relationship
EXL’s customer service team is very reliable. They respond to us and are very willing to change the...
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Relationship
EXL has been very helpful to us, even with our transition of feeding their resources to move to...
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Culture, Relationship, Operations
There are major discrepancies between what EXL promises and what they actually deliver. For example,...
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Loyalty
Unfortunately, my organization is moving to keep EXL and eliminate another vendor we use because our...
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Relationship
There has been a lot of turnover, but there hasn’t been a huge drop in service. We have been dealing...
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Product
EXLClarity is the tool that we use when we are selecting targets for the in-home assessments. It is...
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Relationship
EXL is consistent, and we haven't had any problems with the targeting and the attribution. When they...
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Product
The visual appearance of EXLClarity does feel a bit outdated. It would be cool if EXL could visually...
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Relationship
It would be great if EXL were more proactive in doing QA for our system and monthly data feeds. They...
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Operations
The implementation was super rocky, and we were not very happy with EXL for the first year or so....
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Relationship
We can ask for stuff from EXL. We initiate a request, and they build it for us. But they don't come...
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Relationship, Product, Value
I would definitely recommend EXLClarity. We are super satisfied with EXL. I have zero complaints....
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