Experian Coverage Discovery
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Experian Health gives us a front-end solution that allows us to see whether someone truly has...

Mar 2022
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Director

The timeliness of the information coming back from the system could be better. Getting information...

Mar 2022
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Manager

The system is very easy to use, and the vendor has a vision for where the solution needs to go. They...

Mar 2022
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Manager

If something is not working, our account manager reaches out to us. If our account manager sees...

Mar 2022
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Manager

I would buy this product again if we were starting over. It is a great product, and we have good...

Mar 2022
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Manager

Experian Health doesn’t oversell us on the product. They try to maximize the product every month. If...

Mar 2022
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Manager

The vendor's implementation teams are very reliable and accommodating. They always have a plan. It...

Mar 2022
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Manager

The system isn’t perfect. There are times when it doesn’t pull as much as the previous month, so we...

Mar 2022
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Manager

When we started with Experian Health, we bought a certain package. We later found out that the...

Mar 2022
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Manager

Experian Health treats their clients well, and we appreciate that. I don't see any changes happening...

Mar 2022
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Manager

Experian Health hasn’t had any new technology or anything new and innovative since we have been on...

Mar 2022
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Manager

There isn't anything that Experian Health tells us is coming up. If they have any new functionality,...

Mar 2022
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Manager

I wish that payers and vendors, like Experian Health, worked better together because so much is on...

Mar 2022
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Manager

Experian Coverage Discovery is a little more pricey than some other products, but we get what we pay...

Mar 2022
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Manager

I remember the days when we gave people a card to write down what their insurance was, who was the...

Mar 2022
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Director

We had some tweaks to make based on a misunderstanding, but Experian Health made things right...

Mar 2022
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Manager

I don't know that we have had much training from Experian Health, but I don’t think it is necessary...

Mar 2022
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Manager

Experian Coverage Discovery is able to find information for us. We get a report showing the coverage...

Mar 2022
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VP/Other Executive

When we first started with the product, we had implementation contact people. We had to deal with a...

Jan 2022
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VP/Other Executive

Experian Health has some good tools and offerings. They do a pretty good job. I am satisfied with...

Jan 2022
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Director

Experian Coverage Discovery is integrated with our EMR, so the Experian Health system launches at...

Dec 2021
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Director

We intend to continue to work with Experian Health, but I wouldn't say that they keep all their promises....

Dec 2021
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Director

Experian Health has different product lines, as most vendors do. One of the product lines that we...

Dec 2021
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Director

Experian Health charges for every little thing and for each transaction. We have a package, but we...

Dec 2021
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Director

Experian Health has worked with us to get another account manager, and things are going much better...

Dec 2021
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Director

Experian Health is a terrific partner. We have always been able to access the people we need. At one...

Dec 2021
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VP/Other Executive

Experian Coverage Discovery is a set-it-and-forget-it product. It has been relatively hands-off....

Dec 2021
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VP/Other Executive

Experian Health has a pretty broad way to identify coverage options. We have had as much success...

Dec 2021
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VP/Other Executive

Experian Health has been terrific. When we send them a batch of files, they send the files back...

Dec 2021
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VP/Other Executive

The implementation was pretty simple. It only took a bit of lifting on our part.

Dec 2021
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VP/Other Executive

Experian Health is willing to get any integration we want up and running.

Dec 2021
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VP/Other Executive

I have no complaints in my area. Experian Health does what they need to do with our information. The...

Dec 2021
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VP/Other Executive

We are partners with the vendor, but they haven't communicated anything about new technology to me.

Dec 2021
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Manager

Experian Coverage Discovery is pretty awesome. The amount we have been able to convert is...

Oct 2021
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Manager

We didn't really get a lot of training for Experian Coverage Discovery. It just does what it does....

Oct 2021
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Manager

Every promise that has been given directly by the vendor is kept. Experian Health's integration is...

Oct 2021
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Analyst/Coordinator

On the front end, Experian Health does a very good job with the Experian Coverage Discovery option....

Oct 2021
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Analyst/Coordinator

Experian Health does a great job of providing feedback and customizing their support. When we need...

Oct 2021
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Director

Experian Coverage Discovery has been very helpful to us recently with the compliance of a certain...

Oct 2021
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Director

Experian Coverage Discovery's implementation was seamless. However, we haven't received any...

Oct 2021
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Manager

Sometimes Experian Health doesn't have the tool we need. Sometimes we expect to get coverage...

Sep 2021
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Manager

I get alerts from Experian Coverage Discovery at the beginning of each month about a lot of the...

Sep 2021
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Manager

Using the product is a great way to automate processes that can act as a safety net when we have...

Sep 2021
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Manager

The leadership team for our revenue cycle is looking to try to get Experian Health to package their...

Sep 2021
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Manager

The system is not really an EMR-integrated tool. Sometimes the data in the system that is shown as...

Sep 2021
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Director

Experian Coverage Discovery integrates with our EMR. We run coverage discovery in our EMR, and it...

Sep 2021
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Director

We have issues with Experian Health’s timeliness in turning around ticket requests and answers. A...

Sep 2021
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Director

Experian Health charges us per transaction. They don't bundle products, so we pay for every product...

Sep 2021
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Director

When I got hired, I didn't get any training from Experian Health, so I was trained by the staff...

Sep 2021
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Director

We run Experian Coverage Discovery, and the first answer we get is that nothing is found. It could...

Sep 2021
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Director

We just need to type in coverage discovery in the insurance field and hit send, and the product will...

Sep 2021
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Director

When the product was sold to us, the vendor said that it would find coverage, but we have a very...

Sep 2021
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Director

Experian Health’s customer service portal for their customer support doesn’t have the greatest...

Sep 2021
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Director

Experian Coverage Discovery is not part of our long-term plans. We are looking at alternative...

Sep 2021
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VP/Other Executive

Experian Health has a customer service portal that we put a lot of our issues in, and they manage...

Sep 2021
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VP/Other Executive

We have regular governance and executive leadership meetings with Experian Health where we get...

Sep 2021
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VP/Other Executive

Our return on investment with Experian Coverage Discovery was pretty much immediate. We use the...

Sep 2021
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VP/Other Executive

Our experience with Experian Coverage Discovery has been really positive. Experian Health has been a...

Sep 2021
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VP/Other Executive

We haven’t had any issues with Experian Coverage Discovery’s upgrades, but the vendor has things on...

Sep 2021
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VP/Other Executive

One of the things that I like the best about Experian Health is their power reporting. We have a ton...

Sep 2021
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VP/Other Executive

I would probably look to see what else is out there before buying the solution again. Experian...

Aug 2021
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VP/Other Executive

We have had issues with Experian Health keeping promises in the past. We have purchased other...

Aug 2021
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VP/Other Executive

Our contract with Experian Health is a tiered contract. It is volume based. So when we want to move...

Aug 2021
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VP/Other Executive

The solution's integration with our EMR wasn't ideal. There isn't a good way for me to do reporting...

Aug 2021
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VP/Other Executive

I don't really feel like the vendor's technology has changed at all. There hasn't been much new...

Aug 2021
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VP/Other Executive

Experian Health tries to give us numbers about the value of the product, but those numbers aren't...

Aug 2021
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Director

Experian Coverage Discovery is a nice tool. It is able to pull eligibility requirements at...

Aug 2021
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Director

It would be nice if the vendor could connect to additional insurance plans. They cover a lot of...

Aug 2021
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Director

The solution does a good job of finding patient coverage options. If there is a patient coverage...

Aug 2021
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Director

The one thing that I wish that the vendor would do would be to have the solution broaden its...

Aug 2021
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Analyst/Coordinator

We have been happy with Experian Health. We have yet to see the full value of Experian Coverage...

Aug 2021
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Analyst/Coordinator

In terms of support, Experian Health does a good job. We have had a positive experience with them....

Aug 2021
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Analyst/Coordinator

One improvement that I would like to see the vendor make would be in giving us feedback after they...

Aug 2021
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