Coverage Discovery Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Product, Value
With Coverage Discovery, we use the reuse-rules function, which means if eligibility was run 30 days...
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Product
The product doesn't meet all of our needs because we are not doing the authorizations, and that...
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Relationship
If something is going on with the cases that I have open that Experian Health does not understand,...
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Loyalty, Product
We are using another product apart from Experian Health’s. The eligibility is run out through...
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Relationship, Operations
Experian Health does weekly updates. They send out an email, but they don't tell us what they are...
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Relationship, Product, Value
Integration has now become a big part of the organization for working alerts and anything before...
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Operations
Experian Health doesn’t really do any training. They did make a new learning module for end users....
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Relationship
Experian Health has very good customer support. Putting in a ticket is very easy. That takes 60...
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Relationship, Operations
Experian Health could do a better job of communicating about their upgrades because we have found...
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Product
The reporting in Coverage Discovery is integrated nicely, but there could be some more tweaking for...
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Relationship, Product, Value
With Coverage Discovery, I have found no issues in terms of service and productivity, but the vendor...
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Operations
The implementation of Coverage Discovery was fantastic. Experian Health is the best in class. They...
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Value
Using Coverage Discovery, we have identified hundreds of thousands of dollars in revenue from...
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Product, Value
Anytime we run a busy emergency room where people don't always provide their insurance, Coverage...
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Value
Coverage Discovery has given us the ability to do our own scrubbing so that we can reduce the number...
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Product
Sometimes the demographics for quality in Coverage Discovery are a little tighter than I would like...
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Product, Value
Coverage Discovery is very beneficial for us. We still have a high volume of patients who appear to...
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Loyalty, Product, Value
We are using Coverage Discovery so heavily that we would like to expand our use of the product...
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Operations
The implementations are pretty seamless. The vendor sends us information to let us know when an...
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Product
Coverage Discovery is very simple. I don't have any complaints from my team. They think the system...
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Loyalty, Product
We are having some issues now with some lag times in the product. Overall, the product is great, and...
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Relationship
Our representatives with Experian Health are really nice. One of our representatives is always...
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Relationship
With the batch stuff, the vendor sends us communications saying things are down or running slow....
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Relationship
We are running into some issues with our transaction return rate. Experian Health was seriously...
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Culture
Experian Health worked really closely with us on our pricing approach, and that was really nice. The...
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Product
Coverage Discovery itself is okay, but Experian Health has not yet given us anything really new...
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Product, Value
Coverage Discovery really has helped identify things and has helped our financial advocate team and...
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Culture, Product
One of the things that we have struggled with is the integration between Experian Health's products...
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Culture, Relationship
I think Experian Health keeps their promises to the best of their abilities, but they can't always...
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Relationship, Value
Experian Health has been very helpful in the way of avoiding charging for every little thing....
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Relationship, Product
There are some glitchy things with Coverage Discovery. We have to request Coverage Discovery on...
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Product
Coverage Discovery is a pretty good tool. It is really simple and easy to use. The information just...
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Value
Coverage Discovery has a charge per click. For that reason, we have limited its use to specific...
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Relationship
Our experience with Experian Health's customer support has been very poor. We have to have multiple...
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Culture
We pay Experian Health a per-click fee at regular intervals, and everything else is bundled into a...
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Value
Compared to some other companies that provide the same service, Experian Health is the most...
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Loyalty, Product
One thing that has been bothering me for years about the product is the eligibility in general. I...
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Relationship
The vendor's support team is always on top of things, and we meet regularly with our representative...
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Operations
The good news is that a lot of the Coverage Discovery stuff works on the back end. There is not a...
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Loyalty
We haven't had another solution cheaper or better. We are always looking to save pennies, but at...
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Relationship
Anytime I have issues, Experian Health is very responsive, and they come to the table with us. They...
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Operations
I have had zero issues with the vendor's responsiveness or their ability to help with...
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Loyalty, Product
There really isn't any new technology from the vendor. The product has been working the way it has...
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Value
The product is a bit pricey. I don’t know whether the juice is worth the squeeze, but it is the only...
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Culture
We were told that Coverage Discovery would find coverage for all of the payers that Experian Health...
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Product
We maximize our ability to use Coverage Discovery. We can manually push the system inside of our EHR...
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Relationship
Experian Health’s executives are involved because we have so many concerns. Our issues are not...
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Relationship
Coverage Discovery is not very reliable, and Experian Health doesn’t do a lot to proactively remove...
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Relationship, Product
I'm not notified when there are new payers at the vendor’s disposal for finding coverage or when our...
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Product, Value
Coverage Discovery isn't a foolproof system. The system allows us to see some coverage things, but...
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Relationship, Operations
We have recurring meetings with our vendor representatives from Experian Health. Sometimes the...
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Operations
Experian Health's implementations seem to drag on forever. We can get help from the vendor, but we...
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Product
There are not a lot of things we don’t like about Experian Coverage Discovery. What we really like...
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Relationship
Experian Coverage Discovery is ever improving, so it just gets better and better. The voice of the...
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Relationship
If there is a challenge going on with Experian Coverage Discovery, we know that when we come in. We...
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Relationship
With Experian Coverage Discovery, we are often working with our client success person, their boss,...
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Relationship
We meet with the vendor regularly, and our representative is very familiar with our workflows and...
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Relationship
If I were to go to a different organization and have an opportunity to select a program, I would...
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Product, Value
The product's quality is good. The system has helped us determine coverage and make sure that we...
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Relationship, Product
The vendor could improve by giving us the ability to operate with more insurances. I know that the...
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Relationship
No vendor keeps all promises. I think Experian Health delivers on their promises; it is just that...
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Relationship, Value
I don't love Experian Health’s support. I want to see the turnaround time improved. Also, Experian...
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Operations, Product
I don't think Experian Health has great documentation. I don't think we are left with great...
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Relationship
Experian Health is good. And Experian Health’s executives are definitely engaged.
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Loyalty, Relationship
Our client account manager is awesome, and I have been impressed with them. I wanted to have regular...
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Value
Experian Health’s data is wrong, and their prices are significantly higher than the other prices in...
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Product
Experian Coverage Discovery’s real-time eligibility works fine. The system is easy to use, and that...
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Loyalty, Operations
The product is in our long-term plans because it is ingrained in our EMR, and it would be very hard...
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Culture
We have to select which payers we want to find. The more payers we select, the greater the cost. If...
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Relationship
I like Experian Health. They have been very helpful with everything. When I need support, I go to a...
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Relationship
We get emails from the vendor, but sometimes the system goes down, and we find out about it...
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Value
We get charged by Experian Health every time we use the tool to find coverage. We can accidentally...
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Relationship
We have experienced delays in timelines and trouble meeting deadlines for enhancements and...
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Product
There is an opportunity for more automation in how results are sent back to us and how end users...
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Product
Experian Coverage Discovery works as promoted, but there is room for improvement. When we have...
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Relationship
The issues we have would cause me to warn anybody about the vendor. They get overwhelmed by the...
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Culture, Value
With Experian Coverage Discovery, we are charged on a per-click basis. We don't get charged for...
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Product
We have had some issues with Experian Coverage Discovery over time in terms of product availability,...
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Operations, Product, Value
I don't have any problems with Experian Coverage Discovery. It doesn't go down, so it works all the...
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Relationship
For Experian Coverage Discovery, we are extremely satisfied with the support team. We have meetings...
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Product
We want to use the tool a little differently than it was originally designed, and Experian Health...
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Loyalty, Product
We can't get the reporting segregation that we need because of the way the tool is designed. The...
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Product
Experian Coverage Discovery is now actually integrated with our EMR through a real-time interface....
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Loyalty, Relationship
Experian Health has been a good partner. I don't see us ripping Experian Coverage Discovery out. It...
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Relationship
Experian Health is a good company, and they have been around forever. Experian Health's solutions...
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Relationship, Product
I can't recall that we have ever had major issues with Experian Coverage Discovery, and if there...
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Operations, Product
Experian Coverage Discovery is just the in-between system. We fire a request, and the vendor...
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Operations
Experian Health was a little more straightforward and less complicated with their implementation and...
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Culture
With Experian Health, who we contract for and what we get are pretty transparent. There have not...
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Product
The system is integrated with our EMR, so we just hit a button. Things couldn't be any simpler.
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Relationship, Product
The system is more like a real-time eligibility piece on the front end, although we use it on the...
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Loyalty
We are kind of excited about the new product that the vendor is rolling out for predictive denials,...
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Relationship
At times, we receive certain errors in Experian Coverage Discovery that should not be there. We have...
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Value
There is definitely a benefit of Experian Coverage Discovery. It is a quality assurance solution for...
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Relationship
From the start, Experian Health has worked with us collaboratively to get us to where we are today....
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Culture
We are on a tiered basis with Experian Health. And when Experian Health had the opportunity to tell...
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Product
My rating for Experian Health delivering new technology that meets our needs may change once I see...
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Relationship
There have been a lot of changes in our leadership and operational leaders. We have been trying to...
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Relationship, Product
The source data is great. The information on the financial profile for members or patients is great....
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Relationship
Because of our organization's setup, as an operational user, when I have issues with Experian...
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Loyalty, Relationship
I haven’t seen the vendor’s vision on Experian Coverage Discovery. I recently learned that the...
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Operations
The onboarding process was not hard with Experian Health because the system was integrated with our...
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Culture, Value
We get charged per transaction. If we go over, it feels like when cell phones first got big and we...
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Product, Value
We are fairly satisfied with Experian Coverage Discovery. It is a good solution, and it is one of...
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Relationship
The account manager and I have a great relationship. We have regular calls, and that is great; they...
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Product
We have other host systems that are a little more archaic than Experian Coverage Discovery, so they...
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Product
Experian Coverage Discovery is a pain point for us because we can’t tweak it the way we can tweak...
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Relationship, Product
The problem isn’t that Experian Coverage Discovery doesn’t support our integration goals; the...
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Loyalty, Product
Experian Coverage Discovery is a lot better than its competitors. Most of the competitors have...
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Value
Experian Health tries to help us to be more cost effective. They showed us how to run a batch file...
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Product
Experian Coverage Discovery is as simple as adding new coverage and sending a query out. That is...
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Product
Experian Coverage Discovery picks up anywhere from 10%–20% of the queries that go out. We wish that...
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Relationship, Product
Experian Health provides us with in-depth information. We can see a lot of things from the...
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