Experian Coverage Discovery
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
ROI / Cost (care and feeding)
We feel that we are getting some value-added benefits because Experian Health is identifying...
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Service and Support
Perhaps one area of improvement for Experian Health is for them to have additional payers that we...
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Relationship
Experian Health definitely keeps all of their promises. There are a few challenges with the product,...
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Service and Support
The vendor's phone support staff is responsive. We have no problems with the vendor's ongoing phone...
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Technology
We would not be able to do what we are able to do as far as eligibility goes without Experian...
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Technology
We have a wishlist item for Experian Coverage Discovery. There is one extra manual step that we have...
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Service and Support
The team that Experian Health assigned to us for the implementation was always flexible and...
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Functionality and Upgrades
Once the product is up and running, it is pretty seamless. It meets all of our needs.
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Implementation and Training
A lot of work goes into getting the product up and running. We have had the product running for a...
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Other Observations & Comments
Experian Coverage Discovery has helped us find insurances that we otherwise would not have found. My...
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Lessons Learned
Organizations should make sure that when they are doing the implementation and training, they really...
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Service and Support
There has been a lot of turnover recently within Experian Health. The people addressing the tickets...
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Functionality and Upgrades
We rely on and heavily leverage a tool that checks for coverage in our populations that don’t have...
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Other Observations & Comments
Experian Health is corporate and is very hands off internally. At times, that enhances their ability...
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Sales and Contracting
There is more downtime than expected in Experian Coverage Discovery, and the system functions more...
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Implementation and Training
We take the lead with the implementation and training from Experian Health. We use the vendor as a...
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Functionality and Upgrades
I really like the eligibility check functionality, but it would be easier if we could just fill in...
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Implementation and Training
The only training was the initial training, and it was great. The trainer was on point and showed us...
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Service and Support
Experian Health really listens to the customer. When we were having issues with the product, they...
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Relationship
The vendor educates us, listens to us, and executes the things that they say they will. They inform...
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ROI / Cost (care and feeding)
Experian Health delivers a lot of new technology. I would recommend Experian Coverage Discovery to...
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Relationship
We have a few different vendors in this space, and Experian Health is the one that we are the most...
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Implementation and Training
I don't think anything is ever perfect, but Experian Health had a solid implementation. I was very...
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Relationship
We have very good partners at Experian Health. Our client delivery partner as well as our...
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Functionality and Upgrades
We haven't had training. When the system runs behind the scenes, it goes out there and runs, trying...
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Functionality and Upgrades
Coverage Discovery works and finds things, but the system doesn't always find things that we can...
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Relationship
We have a regularly scheduled meeting with Experian Health. I guess the vendor probably handles any...
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Functionality and Upgrades
Upgrades are invisible to the end user; they happen automatically and behind the scenes, so we only...
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Functionality and Upgrades
Coverage Discovery is magic, for goodness sake, and it is so cool. We find things that we weren't...
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ROI / Cost (care and feeding)
When we send files to Experian Health for the system, which is one of the biggest products that we...
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Functionality and Upgrades
Most of the time when there is an upcoming update to the system, we get an alert. However, we have...
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Functionality and Upgrades
Experian Coverage Discovery is very accurate. The purpose of the product is to find coverage for our...
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Functionality and Upgrades
Occasionally, there are multiple people with the same name, date of birth, and coverage, and the...
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Sales and Contracting
In general, Experian Health does roll out a lot of new products. The vendor tries to upsell us more...
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Service and Support
When we need support for our existing products, the vendor is very responsive. I can email our...
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Interfacing and Integration
The system is very easy to use. It integrates into our current EMR work processes. The system will...
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Implementation and Training
The training is not really relevant. Experian Health will offer power reporting training, but...
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Functionality and Upgrades
I think the system's effectiveness is probably based on regional payers, and not a lot of payers in...
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Service and Support
Experian Health will implement something on their road map, and if something isn't performing...
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ROI / Cost (care and feeding)
Experian Health gives us a front-end solution that allows us to see whether someone truly has...
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Functionality and Upgrades
The timeliness of the information coming back from the system could be better. Getting information...
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Service and Support
The system is very easy to use, and the vendor has a vision for where the solution needs to go. They...
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Relationship
If something is not working, our account manager reaches out to us. If our account manager sees...
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Relationship
I would buy this product again if we were starting over. It is a great product, and we have good...
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Service and Support
Experian Health doesn’t oversell us on the product. They try to maximize the product every month. If...
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Implementation and Training
The vendor's implementation teams are very reliable and accommodating. They always have a plan. It...
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ROI / Cost (care and feeding)
The system isn’t perfect. There are times when it doesn’t pull as much as the previous month, so we...
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Sales and Contracting
When we started with Experian Health, we bought a certain package. We later found out that the...
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Relationship
Experian Health treats their clients well, and we appreciate that. I don't see any changes happening...
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Other Observations & Comments
Experian Health hasn’t had any new technology or anything new and innovative since we have been on...
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Relationship
There isn't anything that Experian Health tells us is coming up. If they have any new functionality,...
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Lessons Learned
I wish that payers and vendors, like Experian Health, worked better together because so much is on...
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ROI / Cost (care and feeding)
Experian Coverage Discovery is a little more pricey than some other products, but we get what we pay...
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ROI / Cost (care and feeding)
I remember the days when we gave people a card to write down what their insurance was, who was the...
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Service and Support
We had some tweaks to make based on a misunderstanding, but Experian Health made things right...
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Other Observations & Comments
I don't know that we have had much training from Experian Health, but I don’t think it is necessary...
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Functionality and Upgrades
Experian Coverage Discovery is able to find information for us. We get a report showing the coverage...
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Service and Support
When we first started with the product, we had implementation contact people. We had to deal with a...
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Relationship
Experian Health has some good tools and offerings. They do a pretty good job. I am satisfied with...
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Interfacing and Integration
Experian Coverage Discovery is integrated with our EMR, so the Experian Health system launches at...
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Relationship
We intend to continue to work with Experian Health, but I wouldn't say that they keep all their promises....
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Functionality and Upgrades
Experian Health has different product lines, as most vendors do. One of the product lines that we...
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ROI / Cost (care and feeding)
Experian Health charges for every little thing and for each transaction. We have a package, but we...
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Future Outlook
Experian Health has worked with us to get another account manager, and things are going much better...
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Relationship
Experian Health is a terrific partner. We have always been able to access the people we need. At one...
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Functionality and Upgrades
Experian Coverage Discovery is a set-it-and-forget-it product. It has been relatively hands-off....
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Functionality and Upgrades
Experian Health has a pretty broad way to identify coverage options. We have had as much success...
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Functionality and Upgrades
Experian Health has been terrific. When we send them a batch of files, they send the files back...
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Implementation and Training
The implementation was pretty simple. It only took a bit of lifting on our part.
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Interfacing and Integration
Experian Health is willing to get any integration we want up and running.
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Functionality and Upgrades
I have no complaints in my area. Experian Health does what they need to do with our information. The...
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Other Observations & Comments
We are partners with the vendor, but they haven't communicated anything about new technology to me.
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