Home chevron icon RevenueCycle Financial / HIM chevron icon Patient Accounting chevron icon Insurance Discovery

Experian Coverage Discovery
Filtered view: All

Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Other Observations & Comments

The system is not hard to use, but it is not an entry-level system like eCare NEXT. Users have to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We haven't found anything that needs improvement in the time we have been using Experian Coverage Discovery....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We wish Experian Coverage Discovery had a better handle on actual or expected reimbursements based...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Experian Health blinked their eyes during the implementation, and we had the system up and running.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

For Experian Coverage Discovery, we would like to see some real-time expected reimbursements. We...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I don't know whether ongoing training necessarily exists. Once we get trained on the solution, there...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Experian Health is headed in the right direction; they are really focused on the healthcare space....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have had a lot of conversations with Experian Health because their tool has not been cheap. We...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

When Experian Health gave the sales presentation, they made it sound as though the system could find...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The current product functionality is great for the majority of the payers that we need. The product...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Experian Coverage Discovery is a set-it-and-forget-it product. We are pushing data to Experian...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

I am extremely satisfied with the quality and effectiveness of the implementation services. Experian...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Everything is blamed on COVID-19, but there is a slowdown in terms of installs. The implementations...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We have a team of people that work with Experian Coverage Discovery. The system comes to a work...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health has excellent service standards. We have the type of relationship where we work with...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Coverage Discovery is a very versatile product that can be done at the time of service, in...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Experian Health does well at being proactive. There have been times when we have had to tell them...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health is willing to work with us as often as we feel necessary. They don't always know how...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a very strong relationship with Experian Health, and we have a very hands-on, responsive...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

One frustration we have with Experian Health is around the support changes that they recently...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Experian Coverage Discovery is very costly. Even with our bulk-size contract, the solution is very...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

If it had not been for Experian Health working with us to develop the HL7 format so we could do what...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health is a partner to us, and they will continue to get stronger with us. So far, things...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are looking at utilizing Experian Coverage Discovery prior to sending patients into bad debt. We...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

We feel that we are getting some value-added benefits because Experian Health is identifying...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Perhaps one area of improvement for Experian Health is for them to have additional payers that we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health definitely keeps all of their promises. There are a few challenges with the product,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor's phone support staff is responsive. We have no problems with the vendor's ongoing phone...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We would not be able to do what we are able to do as far as eligibility goes without Experian...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We have a wishlist item for Experian Coverage Discovery. There is one extra manual step that we have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The team that Experian Health assigned to us for the implementation was always flexible and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Once the product is up and running, it is pretty seamless. It meets all of our needs.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

A lot of work goes into getting the product up and running. We have had the product running for a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Experian Coverage Discovery has helped us find insurances that we otherwise would not have found. My...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Organizations should make sure that when they are doing the implementation and training, they really...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

There has been a lot of turnover recently within Experian Health. The people addressing the tickets...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We rely on and heavily leverage a tool that checks for coverage in our populations that don’t have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Experian Health is corporate and is very hands off internally. At times, that enhances their ability...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

There is more downtime than expected in Experian Coverage Discovery, and the system functions more...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We take the lead with the implementation and training from Experian Health. We use the vendor as a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I really like the eligibility check functionality, but it would be easier if we could just fill in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The only training was the initial training, and it was great. The trainer was on point and showed us...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Experian Health really listens to the customer. When we were having issues with the product, they...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor educates us, listens to us, and executes the things that they say they will. They inform...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Experian Health delivers a lot of new technology. I would recommend Experian Coverage Discovery to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a few different vendors in this space, and Experian Health is the one that we are the most...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

I don't think anything is ever perfect, but Experian Health had a solid implementation. I was very...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have very good partners at Experian Health. Our client delivery partner as well as our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We haven't had training. When the system runs behind the scenes, it goes out there and runs, trying...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Coverage Discovery works and finds things, but the system doesn't always find things that we can...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a regularly scheduled meeting with Experian Health. I guess the vendor probably handles any...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Upgrades are invisible to the end user; they happen automatically and behind the scenes, so we only...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Coverage Discovery is magic, for goodness sake, and it is so cool. We find things that we weren't...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

When we send files to Experian Health for the system, which is one of the biggest products that we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Most of the time when there is an upcoming update to the system, we get an alert. However, we have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Experian Coverage Discovery is very accurate. The purpose of the product is to find coverage for our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Occasionally, there are multiple people with the same name, date of birth, and coverage, and the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

In general, Experian Health does roll out a lot of new products. The vendor tries to upsell us more...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we need support for our existing products, the vendor is very responsive. I can email our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The system is very easy to use. It integrates into our current EMR work processes. The system will...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training is not really relevant. Experian Health will offer power reporting training, but...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think the system's effectiveness is probably based on regional payers, and not a lot of payers in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Experian Health will implement something on their road map, and if something isn't performing...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​