Experian Coverage Discovery
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Other Observations & Comments

The system is not hard to use, but it is not an entry-level system like eCare NEXT. Users have to...

Mar 2023
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Director

Functionality and Upgrades

We haven't found anything that needs improvement in the time we have been using Experian Coverage Discovery....

Mar 2023
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Director

Functionality and Upgrades

We wish Experian Coverage Discovery had a better handle on actual or expected reimbursements based...

Mar 2023
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Director

Implementation and Training

Experian Health blinked their eyes during the implementation, and we had the system up and running.

Mar 2023
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Director

Functionality and Upgrades

For Experian Coverage Discovery, we would like to see some real-time expected reimbursements. We...

Mar 2023
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Director

Implementation and Training

I don't know whether ongoing training necessarily exists. Once we get trained on the solution, there...

Mar 2023
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Director

Future Outlook

Experian Health is headed in the right direction; they are really focused on the healthcare space....

Mar 2023
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Director

Future Outlook

We have had a lot of conversations with Experian Health because their tool has not been cheap. We...

Mar 2023
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Director

Sales and Contracting

When Experian Health gave the sales presentation, they made it sound as though the system could find...

Mar 2023
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Director

Functionality and Upgrades

The current product functionality is great for the majority of the payers that we need. The product...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

Experian Coverage Discovery is a set-it-and-forget-it product. We are pushing data to Experian...

Mar 2023
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VP/Other Executive

Implementation and Training

I am extremely satisfied with the quality and effectiveness of the implementation services. Experian...

Mar 2023
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Director

Implementation and Training

Everything is blamed on COVID-19, but there is a slowdown in terms of installs. The implementations...

Feb 2023
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Director

Interfacing and Integration

We have a team of people that work with Experian Coverage Discovery. The system comes to a work...

Feb 2023
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Director

Relationship

Experian Health has excellent service standards. We have the type of relationship where we work with...

Feb 2023
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Director

Relationship

Experian Coverage Discovery is a very versatile product that can be done at the time of service, in...

Feb 2023
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Director

Service and Support

Experian Health does well at being proactive. There have been times when we have had to tell them...

Jan 2023
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Director

Relationship

Experian Health is willing to work with us as often as we feel necessary. They don't always know how...

Jan 2023
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Director

Relationship

We have a very strong relationship with Experian Health, and we have a very hands-on, responsive...

Jan 2023
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Director

Service and Support

One frustration we have with Experian Health is around the support changes that they recently...

Jan 2023
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Director

Functionality and Upgrades

Experian Coverage Discovery is very costly. Even with our bulk-size contract, the solution is very...

Jan 2023
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Director

Interfacing and Integration

If it had not been for Experian Health working with us to develop the HL7 format so we could do what...

Jan 2023
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Director

Relationship

Experian Health is a partner to us, and they will continue to get stronger with us. So far, things...

Dec 2022
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Director

Functionality and Upgrades

We are looking at utilizing Experian Coverage Discovery prior to sending patients into bad debt. We...

Dec 2022
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Director

ROI / Cost

We feel that we are getting some value-added benefits because Experian Health is identifying...

Nov 2022
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Director

Service and Support

Perhaps one area of improvement for Experian Health is for them to have additional payers that we...

Nov 2022
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Director

Relationship

Experian Health definitely keeps all of their promises. There are a few challenges with the product,...

Oct 2022
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Director

Service and Support

The vendor's phone support staff is responsive. We have no problems with the vendor's ongoing phone...

Oct 2022
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Director

Technology

We would not be able to do what we are able to do as far as eligibility goes without Experian...

Oct 2022
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Director

Technology

We have a wishlist item for Experian Coverage Discovery. There is one extra manual step that we have...

Oct 2022
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Director

Service and Support

The team that Experian Health assigned to us for the implementation was always flexible and...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Once the product is up and running, it is pretty seamless. It meets all of our needs.

Sep 2022
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Analyst/Coordinator

Implementation and Training

A lot of work goes into getting the product up and running. We have had the product running for a...

Sep 2022
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Director

Other Observations & Comments

Experian Coverage Discovery has helped us find insurances that we otherwise would not have found. My...

Sep 2022
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Director

Lessons Learned

Organizations should make sure that when they are doing the implementation and training, they really...

Sep 2022
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VP/Other Executive

Service and Support

There has been a lot of turnover recently within Experian Health. The people addressing the tickets...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

We rely on and heavily leverage a tool that checks for coverage in our populations that don’t have...

Aug 2022
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VP/Other Executive

Other Observations & Comments

Experian Health is corporate and is very hands off internally. At times, that enhances their ability...

Aug 2022
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VP/Other Executive

Sales and Contracting

There is more downtime than expected in Experian Coverage Discovery, and the system functions more...

Aug 2022
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VP/Other Executive

Implementation and Training

We take the lead with the implementation and training from Experian Health. We use the vendor as a...

Aug 2022
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Director

Functionality and Upgrades

I really like the eligibility check functionality, but it would be easier if we could just fill in...

Aug 2022
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Director

Implementation and Training

The only training was the initial training, and it was great. The trainer was on point and showed us...

Aug 2022
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Director

Service and Support

Experian Health really listens to the customer. When we were having issues with the product, they...

Jul 2022
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Director

Relationship

The vendor educates us, listens to us, and executes the things that they say they will. They inform...

Jul 2022
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VP/Other Executive

ROI / Cost

Experian Health delivers a lot of new technology. I would recommend Experian Coverage Discovery to...

Jul 2022
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VP/Other Executive

Relationship

We have a few different vendors in this space, and Experian Health is the one that we are the most...

Jul 2022
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VP/Other Executive

Implementation and Training

I don't think anything is ever perfect, but Experian Health had a solid implementation. I was very...

Jul 2022
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VP/Other Executive

Relationship

We have very good partners at Experian Health. Our client delivery partner as well as our...

Jul 2022
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Director

Functionality and Upgrades

We haven't had training. When the system runs behind the scenes, it goes out there and runs, trying...

Jul 2022
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Director

Functionality and Upgrades

Coverage Discovery works and finds things, but the system doesn't always find things that we can...

Jul 2022
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Director

Relationship

We have a regularly scheduled meeting with Experian Health. I guess the vendor probably handles any...

Jul 2022
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Director

Functionality and Upgrades

Upgrades are invisible to the end user; they happen automatically and behind the scenes, so we only...

Jul 2022
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Director

Functionality and Upgrades

Coverage Discovery is magic, for goodness sake, and it is so cool. We find things that we weren't...

Jul 2022
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Manager

ROI / Cost

When we send files to Experian Health for the system, which is one of the biggest products that we...

Jul 2022
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Manager

Functionality and Upgrades

Most of the time when there is an upcoming update to the system, we get an alert. However, we have...

Jul 2022
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Manager

Functionality and Upgrades

Experian Coverage Discovery is very accurate. The purpose of the product is to find coverage for our...

Jul 2022
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Manager

Functionality and Upgrades

Occasionally, there are multiple people with the same name, date of birth, and coverage, and the...

Jul 2022
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Manager

Sales and Contracting

In general, Experian Health does roll out a lot of new products. The vendor tries to upsell us more...

Jun 2022
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Manager

Service and Support

When we need support for our existing products, the vendor is very responsive. I can email our...

Jun 2022
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Manager

Interfacing and Integration

The system is very easy to use. It integrates into our current EMR work processes. The system will...

Jun 2022
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Manager

Implementation and Training

The training is not really relevant. Experian Health will offer power reporting training, but...

Jun 2022
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Manager

Functionality and Upgrades

I think the system's effectiveness is probably based on regional payers, and not a lot of payers in...

Jun 2022
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Director

Service and Support

Experian Health will implement something on their road map, and if something isn't performing...

May 2022
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