Commentary Summary
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User Commentary
Other Observations & Comments
The system is not hard to use, but it is not an entry-level system like eCare NEXT. Users have to...
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Functionality and Upgrades
We haven't found anything that needs improvement in the time we have been using Experian Coverage Discovery....
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Functionality and Upgrades
We wish Experian Coverage Discovery had a better handle on actual or expected reimbursements based...
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Implementation and Training
Experian Health blinked their eyes during the implementation, and we had the system up and running.
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Functionality and Upgrades
For Experian Coverage Discovery, we would like to see some real-time expected reimbursements. We...
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Implementation and Training
I don't know whether ongoing training necessarily exists. Once we get trained on the solution, there...
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Future Outlook
Experian Health is headed in the right direction; they are really focused on the healthcare space....
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Future Outlook
We have had a lot of conversations with Experian Health because their tool has not been cheap. We...
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Sales and Contracting
When Experian Health gave the sales presentation, they made it sound as though the system could find...
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Functionality and Upgrades
The current product functionality is great for the majority of the payers that we need. The product...
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Functionality and Upgrades
Experian Coverage Discovery is a set-it-and-forget-it product. We are pushing data to Experian...
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Implementation and Training
I am extremely satisfied with the quality and effectiveness of the implementation services. Experian...
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Implementation and Training
Everything is blamed on COVID-19, but there is a slowdown in terms of installs. The implementations...
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Interfacing and Integration
We have a team of people that work with Experian Coverage Discovery. The system comes to a work...
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Relationship
Experian Health has excellent service standards. We have the type of relationship where we work with...
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Relationship
Experian Coverage Discovery is a very versatile product that can be done at the time of service, in...
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Service and Support
Experian Health does well at being proactive. There have been times when we have had to tell them...
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Relationship
Experian Health is willing to work with us as often as we feel necessary. They don't always know how...
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Relationship
We have a very strong relationship with Experian Health, and we have a very hands-on, responsive...
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Service and Support
One frustration we have with Experian Health is around the support changes that they recently...
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Functionality and Upgrades
Experian Coverage Discovery is very costly. Even with our bulk-size contract, the solution is very...
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Interfacing and Integration
If it had not been for Experian Health working with us to develop the HL7 format so we could do what...
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Relationship
Experian Health is a partner to us, and they will continue to get stronger with us. So far, things...
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Functionality and Upgrades
We are looking at utilizing Experian Coverage Discovery prior to sending patients into bad debt. We...
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ROI / Cost
We feel that we are getting some value-added benefits because Experian Health is identifying...
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Service and Support
Perhaps one area of improvement for Experian Health is for them to have additional payers that we...
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Relationship
Experian Health definitely keeps all of their promises. There are a few challenges with the product,...
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Service and Support
The vendor's phone support staff is responsive. We have no problems with the vendor's ongoing phone...
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Technology
We would not be able to do what we are able to do as far as eligibility goes without Experian...
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Technology
We have a wishlist item for Experian Coverage Discovery. There is one extra manual step that we have...
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Service and Support
The team that Experian Health assigned to us for the implementation was always flexible and...
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Functionality and Upgrades
Once the product is up and running, it is pretty seamless. It meets all of our needs.
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Implementation and Training
A lot of work goes into getting the product up and running. We have had the product running for a...
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Other Observations & Comments
Experian Coverage Discovery has helped us find insurances that we otherwise would not have found. My...
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Lessons Learned
Organizations should make sure that when they are doing the implementation and training, they really...
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Service and Support
There has been a lot of turnover recently within Experian Health. The people addressing the tickets...
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Functionality and Upgrades
We rely on and heavily leverage a tool that checks for coverage in our populations that don’t have...
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Other Observations & Comments
Experian Health is corporate and is very hands off internally. At times, that enhances their ability...
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Sales and Contracting
There is more downtime than expected in Experian Coverage Discovery, and the system functions more...
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Implementation and Training
We take the lead with the implementation and training from Experian Health. We use the vendor as a...
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Functionality and Upgrades
I really like the eligibility check functionality, but it would be easier if we could just fill in...
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Implementation and Training
The only training was the initial training, and it was great. The trainer was on point and showed us...
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Service and Support
Experian Health really listens to the customer. When we were having issues with the product, they...
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Relationship
The vendor educates us, listens to us, and executes the things that they say they will. They inform...
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ROI / Cost
Experian Health delivers a lot of new technology. I would recommend Experian Coverage Discovery to...
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Relationship
We have a few different vendors in this space, and Experian Health is the one that we are the most...
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Implementation and Training
I don't think anything is ever perfect, but Experian Health had a solid implementation. I was very...
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Relationship
We have very good partners at Experian Health. Our client delivery partner as well as our...
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Functionality and Upgrades
We haven't had training. When the system runs behind the scenes, it goes out there and runs, trying...
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Functionality and Upgrades
Coverage Discovery works and finds things, but the system doesn't always find things that we can...
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Relationship
We have a regularly scheduled meeting with Experian Health. I guess the vendor probably handles any...
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Functionality and Upgrades
Upgrades are invisible to the end user; they happen automatically and behind the scenes, so we only...
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Functionality and Upgrades
Coverage Discovery is magic, for goodness sake, and it is so cool. We find things that we weren't...
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ROI / Cost
When we send files to Experian Health for the system, which is one of the biggest products that we...
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Functionality and Upgrades
Most of the time when there is an upcoming update to the system, we get an alert. However, we have...
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Functionality and Upgrades
Experian Coverage Discovery is very accurate. The purpose of the product is to find coverage for our...
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Functionality and Upgrades
Occasionally, there are multiple people with the same name, date of birth, and coverage, and the...
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Sales and Contracting
In general, Experian Health does roll out a lot of new products. The vendor tries to upsell us more...
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Service and Support
When we need support for our existing products, the vendor is very responsive. I can email our...
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Interfacing and Integration
The system is very easy to use. It integrates into our current EMR work processes. The system will...
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Implementation and Training
The training is not really relevant. Experian Health will offer power reporting training, but...
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Functionality and Upgrades
I think the system's effectiveness is probably based on regional payers, and not a lot of payers in...
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Service and Support
Experian Health will implement something on their road map, and if something isn't performing...
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