Experis Health Go-Live Support (formerly ettain health)
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Consulting is a people business. That is hard because there will always be a couple of bad apples....
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Overall, the firm did a nice job. They had a good on-site management team specific to go-live...
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Our engagement with the firm was expensive, and we never heard from them after they left. That...
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The information that the firm's people provide to end users is inconsistent. One of the firm's...
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ettain health's ability to drive tangible outcomes was excellent. The outcome was us was so...
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The firm had a flat rate, which they let us know about. We signed a contract with them, and it...
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We could submit tickets, but very few tickets were logged simply because we had such great expertise...
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The executives were very engaged. When we went live, we had daily touchpoints with the executive...
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ettain health did a wonderful job. I would, hands down, recommend them. If I had to use some...
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ettain health gave us assigned names, and then people would say whether they didn't have...
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The ettain health managers and team followed up on getting background checks for people. We had to...
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Even though some of the people hadn't functioned in our specialty, they were still very proficient....
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There was one person who was fabulous. They noticed when units were struggling and would recommend...
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We had contractors who were Epic certified, but Epic’s system is used differently everywhere. We...
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The firm didn't staff us without knowing us first, and I thought that was really good. The firm...
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Experis Health was able to find us staff members that were rare breeds who I wanted to keep longer.
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I have formed a relationship with our ettain health representative, but I initially felt that the...
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ettain health did phenomenal work. We provided them with tools to be able to know who to contact and...
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ettain health's management team identified people that would be coming to our facilities. If our end...
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ettain health was on time and responsive. They didn't seem to be afraid to ask questions if they...
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ettain health didn't have a lot of people that knew about the application they were working with,...
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We can usually expect a certain price for go-live support. With ettain health, the price was lower...
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The video conferencing could have been better with ettain health. If we had an iPad, there was just...
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I have worked with ettain health in the past, and they are great. They stand out because of their...
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ettain health needed to grow their pool of resources. That was the biggest deal for them. We looked...
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I would work with the firm again in a heartbeat. We have actually worked with them more than once,...
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We negotiated a number of our contracts into bundled pricing, so we weren’t in a situation where the...
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I would tell a peer that ettain health is responsive and reliable. I had confidence and trust in the...
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ettain health is very good at finding the right resources. We had very good resources. We tended to...
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The firm has demonstrated to me that their executives are some of the best. We sometimes get a...
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The firm is very good about reporting back on their staff and utilization and moving people around...
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ettain health worked very well with our staff members to make sure that they were competent in using...
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We have worked with ettain health for a long time, and I am sure they value our business. We have...
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If there is a consultant or staff member that doesn’t meet our standards in terms of knowledge,...
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I don’t know how ettain health did our go-live with COVID-19 because handling the logistics of board...
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We are very data driven, and we like to have outcome measurements. ettain health worked with us to...
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The leads and project managers managing the ettain health staff made sure everything was organized....
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ettain health will adapt to whatever their clients need. They will turn on a dime to help us out. We...
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Our executive representative was on every call. ettain health's executives are very involved....
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ettain health was probably the best vendor we had in terms of the quality and competency of the...
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ettain health's on-site report is wonderful. They were chosen very well. Our staff really liked...
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There was some information that ettain health couldn’t get nicely out of their tracking system, and...
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ettain health came close to meeting expectations, and in a lot of areas, they did meet them, but...
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ettain health was amazing at handling the logistics. They knew who people were and who was coming...
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The firm's model is really nice in that it rolls in the travel and everything. That makes things far...
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The vendor has always delivered on what I have asked for, and I always have the utmost confidence...
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Nobody has complained about the resources that ettain health has put forward and brought on-site. I...
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The firm really helped me become proficient quickly with the systems and the tools, so I think that...
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We created documentation prior to the go-live together to help support ettain health’s consultants...
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If we worked with ettain health again, we would approach some things differently. We had a couple of...
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We had really great team members. We had a lot of consultants who went above and beyond. I have...
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The hard part about at-the-elbow support is that we don’t always know the level of expertise that we...
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ettain health had a software tool that allowed us to communicate with their people. That was very...
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Our physicians are community-based physicians, so they didn't go through the training that they...
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A lot of things depend on technical ability. Systems aren't always standard in every location, so...
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If ettain health had any way to learn all of our workflows and all the nuances that are changing,...
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ettain health’s success is predicated on the person who led the project. They did such a good job,...
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I have worked with ettain health in the past, and I have had a very good experience with their...
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The ettain health consultants were not as strong for the first couple of days. We gave the...
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None of the ettain health consultants were flagged for not making good use of their time. I have had...
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ettain health exceeded my expectations in terms of go-live support. Some of the people were...
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We met with the ettain health executive leaders who set the stage for the engagement. A project...
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ettain health did a great job of recruiting within a fairly short window of time. They had been...
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