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Experis Health Managed IT Services Commentary
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Daniel Zeitner
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KLAS Research Director - Daniel Zeitner
 
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Relationship, Relationship

The firm consistently exceeded expectations. They were there every time. If one person wasn't...

Jan 2024
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Analyst/Coordinator

Relationship, Relationship, Value, Value

The firm did what we needed them to do, so I would buy services from the firm again. If a peer or...

Jan 2024
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Analyst/Coordinator

Value, Value

The firm's services were kind of pricey. Our contract with the firm was very specific, and if we...

Jan 2024
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CIO

Relationship, Relationship, Operations, Operations

Our time with Experis Health Solutions was a bit bumpy at first, and when things don't go perfectly...

Dec 2023
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CIO

Relationship, Relationship, Operations, Operations

I would suggest to anyone planning to work with Experis Health Solutions that they line out all of...

Dec 2023
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CIO

Relationship, Relationship

Overarchingly, Experis Health Solutions delivered a good service, and they were not afraid to ask...

Dec 2023
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Director

Relationship

The firm doesn’t answer every single question a customer has; sometimes questions have to be ported...

Nov 2023
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Director

Relationship

The firm's staff gets almost everything correct. The leadership consultants keep me well informed;...

Nov 2023
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Director

Relationship, Value

I did not negotiate the contract with the firm, but I have a very strong, good partnership with...

Nov 2023
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Manager

Relationship, Relationship

Experis Health Solutions could improve their customer service. We have had some instances of rude...

Aug 2023
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Manager

Loyalty, Loyalty

Initially, we worked with ettain health, which was eventually taken over by Experis Health...

Aug 2023
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Manager

Relationship, Relationship

One pain point with Experis Health Solutions is the follow-up with the agents and the follow-up...

Aug 2023
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CMIO

Operations, Operations, Operations

The individual quality of the people Experis Health Solutions sent was great, but the whole system...

Aug 2023
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CMIO

Relationship, Relationship, Relationship, Operations, Operations, Operations

We probably could have done better with the project. We tried to improve with each wave of our...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Services

Experis Health Solutions is very good at resolving a problem when we come to them, but at times, it...

Jul 2023
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CIO

Relationship, Value

I have had some really good communications with Experis Health Solutions' help desk, and we have...

Jul 2023
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Director

Operations, Operations, Operations, Services, Services, Services

The only thing that didn't go really smoothly was the integration with a third-party vendor and...

Jul 2023
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Director

Relationship, Relationship, Relationship

We have regular meetings with the Experis Health Solutions account team and our leaders. After those...

Jul 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Value

We didn't sign a long-term agreement with Experis Health Solutions. We have done annual renewals....

Jul 2023
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CIO

Relationship, Relationship, Operations, Operations

We used Experis Health Solutions significantly for an EHR project when we did an upgrade. They did...

Jul 2023
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CIO

Relationship, Relationship

We like Experis Health Solutions’ knowledge, ability, and aptitude when they first come in. They are...

Jul 2023
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CIO

Relationship, Relationship

We have had a long relationship with Experis Health Solutions, and we have gotten to know one...

Jul 2023
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Director

Relationship

The firm’s executives have been great to work with. We have had some changes in our requirements...

Jul 2023
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Director

Relationship

We work very well with Experis Health Solutions in meeting customers' needs and fulfilling...

Jul 2023
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Director

Relationship

The firm’s executives are very accessible. I have direct access to high-level executives. I am...

Jul 2023
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Director

Relationship

Before working with the firm, we did not have a good support or intake process for our EHR. Experis...

Jul 2023
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Director

Relationship

I recommend that Experis Health Solutions focus on the stability of their internal resources. It is...

Jul 2023
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Director

Relationship, Relationship, Operations, Value

We like Experis Health Solutions. They are excellent. I recommend them all the time. We had a...

Jul 2023
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Director

Relationship, Relationship, Relationship

Anytime we have problems with a resource, we escalate things to Experis Health Solutions. For...

Jul 2023
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