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EZDI (CAC) (An AGS Health Company)
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

The support team is really good, and they are responsive and follow up. We don't have to track...

Jan 2022
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Manager

One of the biggest benefits that we talk about is the way that EZDI works with their customers. EZDI...

Jan 2022
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Manager

EZDI is a good company, and they keep their word. They work hard to fix things, and the support and...

Jan 2022
||
(0)
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Manager

There are pros and cons to working with a small company. The pros are the way we get treated and the...

Jan 2022
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VP/Other Executive

When I compare the price of the EDZI system to what is being delivered, I would rate receiving our...

Jul 2021
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VP/Other Executive

Compared to other vendors' CAC systems out of the box, I would rate the EDZI system's accuracy...

Jul 2021
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VP/Other Executive

It appears that EDZI has more experience on the technical side and that they are working on the...

Jul 2021
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(0)
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VP/Other Executive

Our decision to go with EZDI's system boiled down to our business and the ability to customize the...

Jul 2021
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VP/Other Executive

We have not had any issues integrating the EDZI system with our legacy systems. EDZI is doing a...

Jul 2021
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VP/Other Executive

We have so many visions of what the product can do for us in the future, but we have to take things...

Jul 2021
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VP/Other Executive

EZDI’s technology is wonderful. For example, the way the NLP reads the documentation is impressive....

Jul 2021
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VP/Other Executive

We work with a dedicated client service person from EDZI. They make sure that all the pieces of the...

Jul 2021
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CNO

The ease of use for EZDI Computer Assisted Coding depends on the day. Due to our situation, we need...

Jun 2021
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CNO

The product has some quirks, but the quirks are being worked out. I want to commend EZDI; they are...

Jun 2021
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(0)
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CNO

The implementation process went smoothly, but we would rather have had in-person training than...

Jun 2021
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CNO

Before we had EZDI Computer Assisted Coding, we did not have a clinical documentation department. We...

Jun 2021
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(0)
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Director

It could be that EZDI's solution isn’t proactive enough because of the specific integration with our...

Jun 2021
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Director

We have been looking for a way to improve our coding initiative. In order to accommodate the coding...

Jun 2021
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Director

We are not necessarily leaning toward any vendor at the moment. There is some good technology out...

Jun 2021
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Director

Our relationship with EZDI has been great. EZDI has been very receptive. They have been open to...

Jun 2021
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(0)
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Director

The solution has saved us tons of money because our last product was very exorbitant in terms of...

Jun 2021
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Director

EZDI Computer Assisted Coding is very friendly for end users. Its setup is very simple. The solution...

Jun 2021
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Director

EZDI's support people are great. They are very timely. I can send them messages through our encoder,...

Jun 2021
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(0)
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Manager

With EZDI's system, it is very clear that we really have to have no backlog or have to have a system...

Jun 2021
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Manager

Parts of the system are very cumbersome. We haven’t updated the system at all, and I don’t know...

Jun 2021
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Manager

There are some things within the confines of the system and how we do things that make the system...

Jun 2021
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Manager

The vendor could make the abstracting pieces more intuitive. Our coders have to abstract the...

Jun 2021
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Manager

The system would work wonderfully if we had one system feeding into it. But every department has its...

Jun 2021
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(0)
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Manager

The EZDI people are wonderful to work with. They are so attentive. They try their very best to get...

Jun 2021
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(0)
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Manager

For the implementation, the vendor's people were physically on-site as long as we needed them to be....

Jun 2021
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Manager

With the functions we use in the EZDI system, we don't really go with the accuracy of the codes. In...

Jun 2021
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Manager

EZDI keeps their promises to the best of their ability. There have been some areas where they...

Jun 2021
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(0)
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Manager

EZDI takes care of all the product maintenance and setup. When we went live with the product, there...

Jun 2021
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Manager

Right up front, EZDI gave us contract information of what they would cover. I think there was only...

Jun 2021
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Manager

EZDI offered us more training than we took simply because the software is so intuitive. EZDI set up...

Jun 2021
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(0)
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Manager

EZDI has been very responsive to our needs, but I have no idea about proactivity because I have no...

Jun 2021
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Manager

We had narrowed our choices down to another vendor and EZDI. The other vendor did what we wanted to...

Jun 2021
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Manager

We have a standalone product from another vendor, and when I am reviewing charts, I go to that...

Jun 2021
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Manager

I really enjoy that when we put a query in EZDI's system, I can see right down at the bottom of the...

Jun 2021
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Director

Our implementation seemed pretty easy. I feel like our implementation team worked really well with...

Jun 2021
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Director

It would be great to have a good training manual. We have a training manual, but things have kind of...

Jun 2021
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Director

We have pretty much kept up with the solution's contract as far as charges. There was only one thing...

Jun 2021
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CIO

We have watched EZDI grow, and we have helped them grow, so we have a really great relationship....

Jun 2021
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CIO

When we do periodic reviews of everything that is suggested and coded and things need to change,...

Jun 2021
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CIO

EZDI most certainly avoids charging us for every little thing. They don’t nickel-and-dime. They are...

Jun 2021
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Director

We haven't really had anything that the vendor has needed to be proactive about, but when we did...

Jun 2021
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Director

The value we receive is going to be significant, but right now, we just have limited pilot data. We...

Jun 2021
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Director

We have been working pretty closely with EZDI for our pilot. They have been awesome to work with,...

Jun 2021
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Director

As far as product quality goes, we have had some glitches. EZDI has been able to work those out, so...

Jun 2021
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Analyst/Coordinator

Once users have played with the system a bit, it is very simple and easy to use. Everything is right...

Jun 2021
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Analyst/Coordinator

The EZDI system processes lots of data and makes suggestions from it. There are a lot of suggestions...

Jun 2021
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Analyst/Coordinator

The vendor has absolutely kept their promises. In terms of IT support, I have never dealt with...

Jun 2021
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Analyst/Coordinator

The specifics of the vendor’s charges are a little above my pay grade. But I do know that EZDI gave...

Jun 2021
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Analyst/Coordinator

I work with some of the vendor’s top folks. I feel like I am just an end user, but they are all very...

Jun 2021
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Analyst/Coordinator

In terms of tangible outcomes, our case index has gone up, and our productivity is better. The...

Jun 2021
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(0)
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Analyst/Coordinator

The system is cloud based. We have had zero downtime. The system is exactly what we were looking...

Jun 2021
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