EZDI (CAC) (An AGS Health Company)
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Mac Boyter
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User Commentary

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VP/Other Executive

Service and Support

I like EZDI’s customer service and their quick ability to pivot, make changes, and solve problems....

Nov 2022
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VP/Other Executive

Functionality and Upgrades

We have been able to implement the system in a lot of different specialty areas and departments, and...

Nov 2022
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VP/Other Executive

Technology

I don't know that EZDI had a lot of experience in the pro fee space before we became their clients,...

Nov 2022
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VP/Other Executive

Implementation and Training

The implementation went well. The process of learning and implementing our coding is easy, and that...

Nov 2022
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Director

Lessons Learned

There are times when everything is going well for the coding staff, and then there are times when...

Oct 2022
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Director

Functionality and Upgrades

EZDI's product is pretty user friendly. There are a lot of different tricks in the software, so the...

Oct 2022
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Director

ROI / Cost (care and feeding)

There aren’t any additional charges from EZDI. The vendor has never sent us an invoice for things...

Oct 2022
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Director

Service and Support

EZDI has always been very service oriented with us. Whenever we have had an issue, the vendor has...

Oct 2022
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Director

Implementation and Training

EZDI has supplied us with a video of basic, beginner's level coding training, but they haven't...

Oct 2022
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Director

Relationship

EZDI has been acquired by AGS Health, but that acquisition hasn't seemed to have impacted us or the...

Oct 2022
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Manager

Functionality and Upgrades

The only drawback that we have experienced with EZDI is that whenever they have an update, the...

Jul 2022
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Manager

Implementation and Training

EZDI is very attentive, and they go as far as to offer individual training for our people. That...

Jul 2022
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Manager

Relationship

EZDI offers great customer service, and that is what we appreciate. The vendor's customer service...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

EZDI's inpatient summaries are wonderful. The solution does a good job with them. When we first...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

EZDI is more accurate at diagnosis coding than surgical coders are because EZDI is so complex and specific....

Jun 2022
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Analyst/Coordinator

Future Outlook

We want to maximize the system's potential. The system can do a lot. We are probably only using...

Jun 2022
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Analyst/Coordinator

Relationship

It is rare that we have to wait longer than 10 minutes for support. If we have to wait even that...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

EZDI is usually very fluid and quick. We can move through it without any difficulty. Nothing has...

Jun 2022
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CIO

Service and Support

EZDI has been a great company to work with. They are very responsive. A lot of their folks are...

Jun 2022
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CIO

Relationship

EZDI has accomplished some of our one-off requests that have helped with provider and physician efficiency....

Jun 2022
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CIO

ROI / Cost (care and feeding)

EZDI doesn't nickel-and-dime us, and that is a switch in this business with most of the players. So...

Jun 2022
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CIO

Functionality and Upgrades

Coders are hard to get these days. They are a dying breed and are expensive, and there are no...

Jun 2022
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Manager

Functionality and Upgrades

I really like EZDI. It works really well. When we log in to a patient's account, the system pulls...

Mar 2022
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Manager

Future Outlook

The only problem I have with EZDI is not on their end; it is on our EMR vendor's end. EZDI's system...

Mar 2022
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Manager

Relationship

I have a couple of key contacts at EZDI. They are so helpful and jump right on things. When I ask...

Mar 2022
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Manager

Functionality and Upgrades

I really like the reports I can get from EZDI. Honestly, the name is perfect because it is so easy...

Mar 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

After many months of demos, tests, and actually trying out the product, we found that EZDI's product...

Feb 2022
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VP/Other Executive

Implementation and Training

The implementation experience has been great. The relationship with the vendor has been strong. We...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

We love the product so far. We have had to do some learning. Once the product started delivering, we...

Feb 2022
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Manager

Service and Support

The support team is really good, and they are responsive and follow up. We don't have to track...

Jan 2022
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Manager

Relationship

One of the biggest benefits that we talk about is the way that EZDI works with their customers. EZDI...

Jan 2022
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Manager

Service and Support

EZDI is a good company, and they keep their word. They work hard to fix things, and the support and...

Jan 2022
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Manager

ROI / Cost (care and feeding)

There are pros and cons to working with a small company. The pros are the way we get treated and the...

Jan 2022
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