Patient Privacy Intelligence Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 4:36:57 PM and Model.EvProductId = 50552

Commentary Summary

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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

I don’t like FairWarning's solution at all. I don’t think it is a good system. If it were up to me,...

Sep 2020
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Analyst/Coordinator

Relationship

We have had several different account managers. It is like there has been a revolving door with...

Sep 2020
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Analyst/Coordinator

Sales and Contracting

FairWarning is very good at sales pitching and calling us when they have new updates, but they do a...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I know we have had some problems with upgrades. Our IT department has to work with FairWarning...

Sep 2020
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Analyst/Coordinator

Implementation and Training

I think we had one session of training, and then I had to figure out how to use the system by...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Luckily, because of COVID-19, I haven’t dealt with a FairWarning case since before the pandemic got...

Sep 2020
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CISO

ROI / Cost (care and feeding)

FairWarning was unreasonably nickel-and-diming us. When we joined FairWarning, we intended to...

Aug 2020
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CISO

Relationship

FairWarning would occasionally call us and say that they had missed a couple of files a few weeks...

Aug 2020
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Director

Relationship

FairWarning is very involved. We get a lot of communication from them, but it isn't too much. The...

Jul 2020
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Director

Other Observations & Comments

We had an issue where we couldn't integrate the product with one of our EMRs, but that issue was...

Jul 2020
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Director

ROI / Cost (care and feeding)

We are paying for part of a service that we aren't really using, and we can't remove it. FairWarning...

Jul 2020
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Director

Functionality and Upgrades

When we migrated to the cloud with FairWarning, the process was super smooth. At the end, I barely...

Jul 2020
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Director

Future Outlook

The FairWarning system is absolutely part of our long-term plans. I would buy the solution again....

Jul 2020
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Director

Functionality and Upgrades

The updates are really seamless. We don't really notice them. Every once in a while, we can't get...

Jul 2020
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Director

Functionality and Upgrades

The one gap in the product is with vendors, affiliates, and contracts. We don't have the information...

Jul 2020
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Analyst/Coordinator

Relationship

The vendor does a nice job on the privacy side of things. FairWarning has a good, strong community....

Jul 2020
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Analyst/Coordinator

Relationship

We have never met FairWarning's executives. I just found out that FairWarning has somebody new that...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

With the managed services and the amount of effort and time that we put in with FairWarning, I...

Jul 2020
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Analyst/Coordinator

Future Outlook

I can't see any shadows or clouds coming in that would stop us from being satisfied with the vendor....

Jul 2020
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Analyst/Coordinator

Service and Support

FairWarning's customer service has always been exemplary. We have looked to FairWarning for help in...

Jul 2020
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Analyst/Coordinator

Implementation and Training

A lot of the training had to do with figuring out general reports and governance reports. Those are...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I find the functionality for incidence management really easy to use. We can just follow the...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system doesn't alert us when somebody is consistently looking through different patient...

Jul 2020
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Analyst/Coordinator

Relationship

We are working with the vendor to see what kind of reports they can generate out of our enterprise...

Jul 2020
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Manager

Sales and Contracting

I wouldn't say that FairWarning keeps all their promises. There are a couple of things that we were...

Jun 2020
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Manager

Other Observations & Comments

We had to do a lot of one-on-one training with the vendor because the training videos weren't very...

Jun 2020
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Manager

Service and Support

Once we got the hang of the product, it was alright. There was a steep learning curve for some...

Jun 2020
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Manager

Service and Support

The vendor assigned us a team to work with us. We got to know those people very well, and they got...

Jun 2020
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Manager

Functionality and Upgrades

One thing we truly needed to monitor was not something that the system was able to do, so I actually...

Jun 2020
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Director

Functionality and Upgrades

The tool seems fine. Like every IT tool, Patient Privacy Intelligence is contingent upon good data,...

Jun 2020
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Director

Functionality and Upgrades

The vendor created an intuitive product. The interfaces are pretty navigable. For somebody who uses...

Jun 2020
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Director

Relationship

The vendor is doing as well as they can with the data that we are giving them. The number of feeds...

Jun 2020
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CISO

Implementation and Training

When we were going live with the vendor and were ready to implement the solution, the vendor was...

Jun 2020
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CISO

Relationship

FairWarning has not only met but exceeded my expectations. We work extremely closely with the...

Jun 2020
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CISO

Implementation and Training

We worked for many years to procure a vendor that could do our patient privacy monitoring, and we...

Jun 2020
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CISO

Service and Support

FairWarning is extremely responsive. All of their different teams have been responsive across the...

Jun 2020
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CISO

ROI / Cost (care and feeding)

FairWarning doesn't charge us for every little thing. The biggest struggle that we have had is with...

Jun 2020
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CISO

Relationship

FairWarning proactively reaches out, and they reach out often. The executives are frequently in...

Jun 2020
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CISO

Future Outlook

I don't see my satisfaction changing over the next 12 months. FairWarning would have to go through a...

Jun 2020
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CISO

Functionality and Upgrades

Staff members proactively call us when they are going into a family member’s record because the...

Jun 2020
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CISO

Functionality and Upgrades

The vendor implemented different technical solutions that changed the outcomes because they got to...

Jun 2020
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Analyst/Coordinator

Technology

We have come a long way with FairWarning since we started using them. The system is working properly...

Jun 2020
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Analyst/Coordinator

Service and Support

FairWarning’s customer service and help desk are very helpful. The vendor upgrades the system every...

Jun 2020
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Analyst/Coordinator

Lessons Learned

With FairWarning, organizations need to have somebody internally who will be on top of everything. I...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We don’t feel nickel-and-dimed by FairWarning; everything is itemized. There aren’t any hidden fees;...

Jun 2020
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Analyst/Coordinator

Technology

The product is good. It is easy to get around other than the fact that there are a few workarounds....

Jun 2020
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Director

Relationship

Until now, the vendor's executive involvement has been something that I would rate high, but I don't...

Jun 2020
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Director

ROI / Cost (care and feeding)

I am not paying the bill, but I would rate the value of what we are paying for high.

Jun 2020
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Director

Functionality and Upgrades

The vendor does a great job in their management services. On our end, we are required to keep up...

Jun 2020
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Analyst/Coordinator

Relationship

FairWarning is definitely supporting us through the COVID-19 crisis. They are always there. They are...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Right now, FairWarning is part of our long-term plans. But I don't participate in that decision. I...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Since I have been with the team, all of our upgrades have been smooth. I haven't experienced any...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

So far, the product has worked as promoted. We don't use a few lists because they would take some...

Jun 2020
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Director

Service and Support

The vendor has been able to work around some things for us. Another software vendor made a process...

Jun 2020
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Director

Service and Support

There were some hiccups with the COVID-19 monitoring functionality that FairWarning came out with....

Jun 2020
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Director

Functionality and Upgrades

The overall product quality is pretty good but not perfect. The upgrades are fine. After an upgrade,...

Jun 2020
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Director

Functionality and Upgrades

The ease of use is good. The platform itself is intuitive and user friendly. The reporting is what I...

Jun 2020
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Director

Functionality and Upgrades

The product functionality has exceeded our goals and has helped us track and trend instances. It has...

Jun 2020
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Director

Service and Support

I would rate FairWarning's support during COVID-19 very high. I have been extremely satisfied with...

Jun 2020
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Director

Implementation and Training

FairWarning is very good about training clients. Their monthly best-practice webinars definitely...

Jun 2020
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Director

Interfacing and Integration

With interoperability, we have more visibility into the data being transmitted through our...

Jun 2020
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Director

Technology

FairWarning develops new technology that they expect will meet our needs, but that doesn't...

Jun 2020
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Director

Service and Support

The support people are very prompt, and the agents know how to help troubleshoot our needs. We have...

Jun 2020
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Director

Relationship

The executive involvement has actually been very helpful. The CEO reaches out or sends out...

Jun 2020
 Helpful

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Director

Future Outlook

There is always room for improvement, but I am very satisfied with the product. I forecast that my...

Jun 2020
 Helpful

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Director

Service and Support

The vendor has been very good and responsive during the COVID-19 crisis.

May 2020
 Helpful

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Director

Functionality and Upgrades

The product has been quality and effective. The product works the way the vendor said it was going to....

May 2020
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Director

Future Outlook

I can’t see my satisfaction changing in the next year. If I had only one product, didn’t pay for...

May 2020
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Director

Relationship

I really like how responsive the vendor is. If we reach out, they get right back to us. That is one...

May 2020
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Director

ROI / Cost (care and feeding)

The vendor charges for certification training, and I disagree with that. In the grand scheme of...

May 2020
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Director

ROI / Cost (care and feeding)

The product is better only because I pay for it to be better, like I do with everything else in...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

FairWarning's product isn't user friendly at all. We get a lot of false positives. We have to do...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

The staff members from FairWarning are very friendly and are always helpful. They always try to...

May 2020
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Analyst/Coordinator

Implementation and Training

FairWarning needs to provide more training to the community. The training is very expensive, and we...

May 2020
 Helpful

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Manager

Service and Support

FairWarning's managed services and implementation management services are direct and specifically...

May 2020
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Manager

Service and Support

The implementation managers and support people got to know us personally and would reach out with...

May 2020
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Manager

Service and Support

FairWarning keeps their promises. During the implementation, we definitely had due dates and...

May 2020
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Manager

ROI / Cost (care and feeding)

The vendor avoided charging us for every little thing, but that is just the way our contract is...

May 2020
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Manager

Implementation and Training

We used the vendor’s training straight out of the box and imported it into our environment....

May 2020
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Manager

Functionality and Upgrades

We haven’t had any problems with the product quality or upgrades. The product meets our needs...

May 2020
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Manager

Functionality and Upgrades

One of the reasons our compliance people don’t use the product is that they aren’t technical, and...

May 2020
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Manager

Service and Support

The vendor usually brings ideas to us, and they make sense. The vendor is proactive. They actually...

May 2020
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Manager

Relationship

The vendor’s executive involvement has changed recently; there is now less executive involvement....

May 2020
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Manager

Other Observations & Comments

Our personal relationship is so strong because the vendor really has to understand the needs of the...

May 2020