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Patient Privacy Intelligence Comments
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KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I love FairWarning, but they were not providing very good service, and the system just wasn’t...

Jan 2021
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Analyst/Coordinator

Future Outlook

The vendor didn't keep all of their promises with their reports and other things. They continually...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

FairWarning went to monthly updates, and they were putting patches in every month. The vendor would...

Jan 2021
(0)
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Analyst/Coordinator

Technology

Our EMR was sending information to Patient Privacy Intelligence, but it was too much information for...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

If we wanted to write a report and make it easy to review, FairWarning helped us with it, and they...

Jan 2021
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We did some market research when looking for a product, and FairWarning's product rose to the top....

Jan 2021
(0)
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Manager

Functionality and Upgrades

Patient Privacy Intelligence is just what we needed. We are very much into metrics, measuring, and...

Jan 2021
(0)
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Manager

Service and Support

We did have a couple of starts and stops with FairWarning’s networks. Somehow the system would drop,...

Jan 2021
(0)
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Director

Functionality and Upgrades

Overall, Patient Privacy Intelligence is a useful tool. Like with any tool or product, there are...

Jan 2021
(0)
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Director

Functionality and Upgrades

FairWarning provides us with a regular report based on certain criteria. They scrub the data and...

Jan 2021
(0)
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Director

Lessons Learned

I don't know what other vendors might currently have in the market that would be comparable to...

Jan 2021
(0)
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Director

Functionality and Upgrades

The services that FairWarning provides have actually been really good. We don't use the...

Dec 2020
(0)
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Director

Implementation and Training

FairWarning is always offering trainings whether we use them or not. We usually just send out...

Dec 2020
(0)
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Director

Interfacing and Integration

The only barrier to our integration goals is when there are increased costs for integrating new...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The product quality is not perfect. It is not going to catch everything. The product is only as good...

Dec 2020
(0)
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Director

Functionality and Upgrades

I would rate the system a little lower for ease of use just because navigating the software does...

Dec 2020
(0)
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Director

Service and Support

FairWarning makes regular updates to the product, including recently with COVID-19. They have...

Dec 2020
(0)
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Director

Future Outlook

FairWarning’s phone and web support is always really quick to respond and is really helpful. Unless...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

We have identified several hundred potential breaches in access every year because of the...

Dec 2020
(0)
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Director

Functionality and Upgrades

We use the vendor's managed privacy services. That essentially means FairWarning is more hands on...

Dec 2020
(0)
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Director

Relationship

FairWarning does a really good job of actively monitoring user access. The customer service is...

Dec 2020
(0)
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Director

Service and Support

We have a team that works directly with the application, and that team is quick to sort out when the...

Dec 2020
(0)
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Director

Service and Support

FairWarning couldn't provide the analytics that we were looking for. We weren't really happy with...

Nov 2020
(0)
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Director

Service and Support

One of the best things about FairWarning is their level of customer service. They are very...

Nov 2020
(0)
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Director

Technology

The FairWarning system could move faster. It is kind of slow, and that has always been my biggest...

Nov 2020
(0)
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Director

Service and Support

I do not use Managed Privacy Services from FairWarning. I have had interaction with FairWarning...

Nov 2020
(0)
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Director

Functionality and Upgrades

We have had huge challenges with ingesting data from our EMR into FairWarning's system. We have been...

Nov 2020
(0)
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Director

Future Outlook

In the past, we sent a test file to FairWarning to do quality assurance. That is something we hope...

Nov 2020
(0)
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Director

Technology

I have more data going into FairWarning's system. The intelligent filtering was very limited before....

Nov 2020
(0)
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Director

Lessons Learned

The biggest outcome we have seen since using FairWarning is an increased awareness in staff members...

Nov 2020
(0)
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VP/Other Executive

Relationship

I can't think of any big areas where FairWarning could improve. When we have suggestions or...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Everything has been going really well with FairWarning. This system has helped us out tremendously....

Nov 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

This system was the right choice for us. The solution has been really helpful when we have lost...

Nov 2020
(0)
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VP/Other Executive

Interfacing and Integration

We haven't had any problems getting data from our EHR to FairWarning. When we were bringing a PACS...

Nov 2020
(0)
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VP/Other Executive

Relationship

My organization went with this system because we liked its flexibility and usability. We needed a...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

This system has tremendously reduced the number of false positives that we receive at our...

Nov 2020
(0)
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VP/Other Executive

Relationship

FairWarning keeps their promises. Their products are expensive. But the vendor doesn't...

Nov 2020
(0)
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VP/Other Executive

Interfacing and Integration

The only thing that FairWarning could improve on is their solution's integration with our other...

Oct 2020
(0)
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VP/Other Executive

Other Observations & Comments

We haven't had any issues with FairWarning's managed services. We pay for more licenses than we use...

Oct 2020
(0)
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VP/Other Executive

Relationship

One of FairWarning's leaders has checked in with us to make sure that we are satisfied. FairWarning...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Patient Privacy Intelligence allows us to track results. Our time with the product has been a little...

Oct 2020
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We purchased Patient Privacy Intelligence because we didn't have the resources to review our audit...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have thousands of employees who have access to our EMR. We aren't able to track them all. Patient...

Oct 2020
(0)
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VP/Other Executive

Service and Support

Whenever we have a question, FairWarning answers it very quickly. The vendor is responsive. They...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I really like Patient Privacy Intelligence. This solution has helped our compliance department a...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

Patient Privacy Intelligence has everything that I need to report a breach. FairWarning has included...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

FairWarning worked with us to customize this solution. This customization has given us the ability...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

There is one thing about the system that bugs me. When I am looking at all of my investigations on...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

I am really happy with FairWarning's Managed Privacy Services. It is like we have another compliance...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Other Observations & Comments

This solution works really well with Epic, but not with MEDITECH. Our compliance officer who works...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

FairWarning is very transparent, accommodating, and easy to work with. My organization looks very...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I really like FairWarning's dashboards, though I want more alerts and reports. I don't actually want...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor has definitely avoided charging for every little thing. They have done things for us, and...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The upgrades are relatively seamless to us. They are done during our downtime hours, and then the...

Oct 2020
(0)
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 or  to see details.

Director

Implementation and Training

We have had follow-up with some folks that did the training. I don't know whether the training is...

Oct 2020
(0)
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Director

Interfacing and Integration

I would give the vendor a little bit lower rating on their ability to support our integration goals...

Oct 2020
(0)
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CIO

Functionality and Upgrades

FairWarning has a good product. We are using six of the rules right now, and that is meeting our...

Oct 2020
(0)
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Director

Lessons Learned

Before, we had a need for new monitoring for drug aversion. When we took a look at Patient Privacy...

Oct 2020
(0)
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Director

Lessons Learned

The solution drives tangible outcomes if we act upon all of the investigations. Some investigations...

Oct 2020
(0)
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 or  to see details.

CISO

Functionality and Upgrades

FairWarning isn’t doing a bad job, but they aren’t doing great either. They aren’t doing behavior...

Oct 2020
(0)
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CISO

Functionality and Upgrades

I don’t know about the upgrades. There have been some downtime notices, so I guess the vendor is...

Oct 2020
(0)
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CISO

Functionality and Upgrades

The system is always working. We are cloud based, the vendor is good at giving proactive service to...

Oct 2020
(0)
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CISO

Relationship

I would rate the level of executive involvement pretty low, especially now that one of our key...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don’t like FairWarning's solution at all. I don’t think it is a good system. If it were up to me,...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

We have had several different account managers. It is like there has been a revolving door with...

Sep 2020
(0)
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Analyst/Coordinator

Sales and Contracting

FairWarning is very good at sales pitching and calling us when they have new updates, but they do a...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I know we have had some problems with upgrades. Our IT department has to work with FairWarning...

Sep 2020
(0)
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Analyst/Coordinator

Implementation and Training

I think we had one session of training, and then I had to figure out how to use the system by...

Sep 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Luckily, because of COVID-19, I haven’t dealt with a FairWarning case since before the pandemic got...

Sep 2020
(0)
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CISO

ROI / Cost (care and feeding)

FairWarning was unreasonably nickel-and-diming us. When we joined FairWarning, we intended to...

Aug 2020
(0)
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CISO

Relationship

FairWarning would occasionally call us and say that they had missed a couple of files a few weeks...

Aug 2020
(0)
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Director

Relationship

FairWarning is very involved. We get a lot of communication from them, but it isn't too much. The...

Jul 2020
(0)
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Director

Other Observations & Comments

We had an issue where we couldn't integrate the product with one of our EMRs, but that issue was...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

We are paying for part of a service that we aren't really using, and we can't remove it. FairWarning...

Jul 2020
(0)
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Director

Functionality and Upgrades

When we migrated to the cloud with FairWarning, the process was super smooth. At the end, I barely...

Jul 2020
(0)
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Director

Future Outlook

The FairWarning system is absolutely part of our long-term plans. I would buy the solution again....

Jul 2020
(0)
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Director

Functionality and Upgrades

The updates are really seamless. We don't really notice them. Every once in a while, we can't get...

Jul 2020
(0)
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Director

Functionality and Upgrades

The one gap in the product is with vendors, affiliates, and contracts. We don't have the information...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

The vendor does a nice job on the privacy side of things. FairWarning has a good, strong community....

Jul 2020
(0)
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Analyst/Coordinator

Relationship

We have never met FairWarning's executives. I just found out that FairWarning has somebody new that...

Jul 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

With the managed services and the amount of effort and time that we put in with FairWarning, I...

Jul 2020
(0)
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Analyst/Coordinator

Future Outlook

I can't see any shadows or clouds coming in that would stop us from being satisfied with the vendor....

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

FairWarning's customer service has always been exemplary. We have looked to FairWarning for help in...

Jul 2020
(0)
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Analyst/Coordinator

Implementation and Training

A lot of the training had to do with figuring out general reports and governance reports. Those are...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I find the functionality for incidence management really easy to use. We can just follow the...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system doesn't alert us when somebody is consistently looking through different patient...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

We are working with the vendor to see what kind of reports they can generate out of our enterprise...

Jul 2020
(0)
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Manager

Sales and Contracting

I wouldn't say that FairWarning keeps all their promises. There are a couple of things that we were...

Jun 2020
(0)
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Manager

Other Observations & Comments

We had to do a lot of one-on-one training with the vendor because the training videos weren't very...

Jun 2020
(0)
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Manager

Service and Support

Once we got the hang of the product, it was alright. There was a steep learning curve for some...

Jun 2020
(0)
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Manager

Service and Support

The vendor assigned us a team to work with us. We got to know those people very well, and they got...

Jun 2020
(0)
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Manager

Functionality and Upgrades

One thing we truly needed to monitor was not something that the system was able to do, so I actually...

Jun 2020
(0)
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Director

Functionality and Upgrades

The tool seems fine. Like every IT tool, Patient Privacy Intelligence is contingent upon good data,...

Jun 2020
(0)
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Director

Functionality and Upgrades

The vendor created an intuitive product. The interfaces are pretty navigable. For somebody who uses...

Jun 2020
(0)
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Director

Relationship

The vendor is doing as well as they can with the data that we are giving them. The number of feeds...

Jun 2020
(0)
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CISO

Implementation and Training

When we were going live with the vendor and were ready to implement the solution, the vendor was...

Jun 2020
(0)
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CISO

Relationship

FairWarning has not only met but exceeded my expectations. We work extremely closely with the...

Jun 2020
(0)
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CISO

Implementation and Training

We worked for many years to procure a vendor that could do our patient privacy monitoring, and we...

Jun 2020
(0)
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CISO

Service and Support

FairWarning is extremely responsive. All of their different teams have been responsive across the...

Jun 2020
(0)
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CISO

ROI / Cost (care and feeding)

FairWarning doesn't charge us for every little thing. The biggest struggle that we have had is with...

Jun 2020
(0)
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CISO

Relationship

FairWarning proactively reaches out, and they reach out often. The executives are frequently in...

Jun 2020
(0)
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CISO

Future Outlook

I don't see my satisfaction changing over the next 12 months. FairWarning would have to go through a...

Jun 2020
(0)
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CISO

Functionality and Upgrades

Staff members proactively call us when they are going into a family member’s record because the...

Jun 2020
(0)
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CISO

Functionality and Upgrades

The vendor implemented different technical solutions that changed the outcomes because they got to...

Jun 2020
(0)
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Analyst/Coordinator

Technology

We have come a long way with FairWarning since we started using them. The system is working properly...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

FairWarning’s customer service and help desk are very helpful. The vendor upgrades the system every...

Jun 2020
(0)
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Analyst/Coordinator

Lessons Learned

With FairWarning, organizations need to have somebody internally who will be on top of everything. I...

Jun 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We don’t feel nickel-and-dimed by FairWarning; everything is itemized. There aren’t any hidden fees;...

Jun 2020
(0)
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Analyst/Coordinator

Technology

The product is good. It is easy to get around other than the fact that there are a few workarounds....

Jun 2020
(0)
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Director

Relationship

Until now, the vendor's executive involvement has been something that I would rate high, but I don't...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

I am not paying the bill, but I would rate the value of what we are paying for high.

Jun 2020
(0)
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Director

Functionality and Upgrades

The vendor does a great job in their management services. On our end, we are required to keep up...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

FairWarning is definitely supporting us through the COVID-19 crisis. They are always there. They are...

Jun 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Right now, FairWarning is part of our long-term plans. But I don't participate in that decision. I...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Since I have been with the team, all of our upgrades have been smooth. I haven't experienced any...

Jun 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

So far, the product has worked as promoted. We don't use a few lists because they would take some...

Jun 2020
(0)
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Director

Service and Support

The vendor has been able to work around some things for us. Another software vendor made a process...

Jun 2020
(0)
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Director

Service and Support

There were some hiccups with the COVID-19 monitoring functionality that FairWarning came out with....

Jun 2020
(0)
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Director

Functionality and Upgrades

The overall product quality is pretty good but not perfect. The upgrades are fine. After an upgrade,...

Jun 2020
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Director

Functionality and Upgrades

The ease of use is good. The platform itself is intuitive and user friendly. The reporting is what I...

Jun 2020
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Director

Functionality and Upgrades

The product functionality has exceeded our goals and has helped us track and trend instances. It has...

Jun 2020
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Director

Service and Support

I would rate FairWarning's support during COVID-19 very high. I have been extremely satisfied with...

Jun 2020
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Director

Implementation and Training

FairWarning is very good about training clients. Their monthly best-practice webinars definitely...

Jun 2020
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Director

Interfacing and Integration

With interoperability, we have more visibility into the data being transmitted through our...

Jun 2020
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Director

Technology

FairWarning develops new technology that they expect will meet our needs, but that doesn't...

Jun 2020
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Director

Service and Support

The support people are very prompt, and the agents know how to help troubleshoot our needs. We have...

Jun 2020
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Director

Relationship

The executive involvement has actually been very helpful. The CEO reaches out or sends out...

Jun 2020
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Director

Future Outlook

There is always room for improvement, but I am very satisfied with the product. I forecast that my...

Jun 2020
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Director

Service and Support

The vendor has been very good and responsive during the COVID-19 crisis.

May 2020
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Director

Functionality and Upgrades

The product has been quality and effective. The product works the way the vendor said it was going to....

May 2020
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Director

Future Outlook

I can’t see my satisfaction changing in the next year. If I had only one product, didn’t pay for...

May 2020
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Director

Relationship

I really like how responsive the vendor is. If we reach out, they get right back to us. That is one...

May 2020
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Director

ROI / Cost (care and feeding)

The vendor charges for certification training, and I disagree with that. In the grand scheme of...

May 2020
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Director

ROI / Cost (care and feeding)

The product is better only because I pay for it to be better, like I do with everything else in...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

FairWarning's product isn't user friendly at all. We get a lot of false positives. We have to do...

May 2020
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Analyst/Coordinator

Service and Support

The staff members from FairWarning are very friendly and are always helpful. They always try to...

May 2020
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Analyst/Coordinator

Implementation and Training

FairWarning needs to provide more training to the community. The training is very expensive, and we...

May 2020
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Manager

Service and Support

FairWarning's managed services and implementation management services are direct and specifically...

May 2020
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Manager

Service and Support

The implementation managers and support people got to know us personally and would reach out with...

May 2020
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Manager

Service and Support

FairWarning keeps their promises. During the implementation, we definitely had due dates and...

May 2020
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Manager

ROI / Cost (care and feeding)

The vendor avoided charging us for every little thing, but that is just the way our contract is...

May 2020
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Manager

Implementation and Training

We used the vendor’s training straight out of the box and imported it into our environment....

May 2020
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Manager

Functionality and Upgrades

We haven’t had any problems with the product quality or upgrades. The product meets our needs...

May 2020
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Manager

Functionality and Upgrades

One of the reasons our compliance people don’t use the product is that they aren’t technical, and...

May 2020
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Manager

Service and Support

The vendor usually brings ideas to us, and they make sense. The vendor is proactive. They actually...

May 2020
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Manager

Relationship

The vendor’s executive involvement has changed recently; there is now less executive involvement....

May 2020
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Manager

Other Observations & Comments

Our personal relationship is so strong because the vendor really has to understand the needs of the...

May 2020
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Director

Functionality and Upgrades

FairWarning does a lot of great work, and I read their notices that they put out of all the levels...

May 2020
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Director

Functionality and Upgrades

The system could be a little faster and a little more intuitive, but that issue keeps changing....

May 2020
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Director

Service and Support

When it comes to supporting us through COVID-19, FairWarning has been very responsive and...

May 2020
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Director

Sales and Contracting

In general, the tool meets our needs for monitoring and investigating privacy incidents and...

May 2020
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Director

Technology

The positive thing is the basic functionality that the system offers. There are some areas that...

May 2020
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Director

Functionality and Upgrades

FairWarning has done a lot of work on the governance side, and they have created some really good...

May 2020
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Director

Relationship

I would buy the product again. I would also look at other products to see whether there is something...

May 2020
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Manager

Service and Support

FairWarning has one of their people look through all our alerts and give me things that need further...

May 2020
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Manager

Functionality and Upgrades

The tool is really easy to use. When we first were implementing it to use it full time, it was...

May 2020
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Manager

Interfacing and Integration

There have been some integration issues before, but we are not sure whether those were more on...

May 2020
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Manager

Functionality and Upgrades

We still need some enhancements that we requested many years ago. Our state has a strict timeline,...

May 2020
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Manager

Service and Support

Our support people from FairWarning are all so amazing. If I need anything, they answer right away....

May 2020
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Manager

ROI / Cost (care and feeding)

Compared to other vendors, I would say that FairWarning avoids charging for every little thing....

May 2020
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Manager

Functionality and Upgrades

My peers have suggested other products, but those seem cumbersome in comparison to FairWarning’s...

May 2020
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Manager

Lessons Learned

We first implemented the system and wanted to do more detailed comparisons. We added patient...

May 2020
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Director

Service and Support

FairWarning's customer service is very friendly. The vendor offers us assistance in areas when they...

May 2020
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Director

Functionality and Upgrades

When an individual accesses a record, FairWarning does the initial legwork and then sends something...

May 2020
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Director

Service and Support

FairWarning does extremely well with their communication. They are well organized. They think ahead...

May 2020
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Director

Implementation and Training

I learned a lot from our FairWarning implementation that would have been nice to have known earlier....

May 2020
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Director

Other Observations & Comments

We really had to convince our leaders that we needed something automated to assist us in our privacy...

May 2020
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Director

Relationship

We have a very close-knit relationship with the vendor. We like to be at the forefront of...

May 2020
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Director

Implementation and Training

The vendor is close to getting the highest rating for training. Over the past few months with the...

May 2020
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Director

Functionality and Upgrades

One of the things I love about the system is how easy it is to use. Anyone can pick it up, and I...

May 2020
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Director

Relationship

The vendor executives are very involved, and they get more involved every day. They have established...

May 2020
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Director

Other Observations & Comments

There are some limitations to the FairWarning system and our EMR. One limitation is how our EMR is...

May 2020
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Director

Service and Support

FairWarning has been very supportive during the pandemic. Within two weeks, everything was available...

May 2020
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Director

Relationship

In the world of privacy and people’s rights, FairWarning's system is the best tool that we have....

May 2020
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Manager

Functionality and Upgrades

The functionality is absolutely meeting all of our needs. We are doing a lot of proactive monitoring...

May 2020
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Manager

Relationship

We have been utilizing the FairWarning system for quite a few years now. If the decision were up to...

May 2020
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Manager

Service and Support

The vendor’s support is really good, but there have been times when there have been delays in the...

May 2020
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VP/Other Executive

Implementation and Training

The vendor's initial and ongoing training has been excellent. It seems odd that I am rating the...

May 2020
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VP/Other Executive

Functionality and Upgrades

The product is flexible enough that it lets us do some of the things we want. I know of other...

May 2020
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VP/Other Executive

Functionality and Upgrades

The vendor has frequent upgrades. I am amazed at how the vendor is able to obtain data. The vendor...

May 2020
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VP/Other Executive

Relationship

The vendor executives are great. I have talked to them many times, and I know they had a recent...

May 2020
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VP/Other Executive

Functionality and Upgrades

The product is exactly what we hoped for. It is expensive, but well worth the money. It is one of...

May 2020
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VP/Other Executive

Relationship

I have recommended the product to many organizations and have told many folks about it. I have been...

May 2020
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VP/Other Executive

Other Observations & Comments

I hope things will continue to be good a year from now, but we never know what is going to change.

May 2020
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VP/Other Executive

Service and Support

There have been some issues, but if we have a technical glitch, the vendor has always been very...

May 2020
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Manager

Functionality and Upgrades

The parts of our hospital system with FairWarning's solution are really using it to its fullest...

May 2020
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Manager

Functionality and Upgrades

I would buy FairWarning’s product again, and I hope it spreads to more of our sites; that is one of...

May 2020
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Manager

Relationship

When FairWarning can, they absolutely avoid charging for things. FairWarning is aware of our demands...

May 2020
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Manager

Functionality and Upgrades

Whenever we get upgrades, they appear to be seamless. The system allows us to not only put data in...

May 2020
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Manager

Relationship

Patient Privacy Intelligence is a great product. I have seen some other vendors who promise but...

May 2020
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Manager

Relationship

FairWarning should keep doing what they are doing. I wasn’t that impressed with the product in the...

May 2020
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Director

Service and Support

FairWarning has paired their customer success managers with people from the technical side to make...

May 2020
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Director

Functionality and Upgrades

FairWarning tries very hard to make their product useful and beneficial to their clients. One of the...

May 2020
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Director

Other Observations & Comments

I can’t say that we would buy Patient Privacy Intelligence again. There are tools that are better...

May 2020
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Director

Relationship

To the best of their ability, FairWarning has kept their promises. Sometimes there are limitations...

May 2020
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Director

Other Observations & Comments

As much as I love FairWarning’s services, how attentive they are, and the way they always respond...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is very easy to use. There is a little learning curve that we have to go through, but...

May 2020
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Analyst/Coordinator

Implementation and Training

The vendor trains people on the product ahead of time, and they have really good prebuilt templates...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor is meeting all of our needs very well. I would tell others that the product is very good....

May 2020
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Director

Functionality and Upgrades

We would like for the users to have more control over some of the forms that are built into the...

May 2020
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Director

Implementation and Training

There are some limitations in the systems FairWarning has experience working with. Sometimes...

May 2020
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Director

Implementation and Training

My biggest issue with the implementation is that we changed our technical person during the...

May 2020
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Director

Functionality and Upgrades

FairWarning’s service is really good, and that helps offset the negativity of the software. But if...

May 2020
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Director

Service and Support

On the services side, the team assigned to our organization is very good. The members of that team...

May 2020
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Director

Relationship

If organizations need to expand their department FTE count without actually hiring FTEs, then...

May 2020
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Director

Functionality and Upgrades

The COVID-19 positive population was the focus of building some new approaches to surveillance and...

May 2020
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Director

Other Observations & Comments

When I became an employee at this facility. I came to discover that the facility had FairWarning's...

May 2020
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Director

Relationship

The founder, owner, and former CEO of FairWarning left the vendor. That gave me some pause. However,...

May 2020
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Director

Functionality and Upgrades

When a patient's false positive rate is high, that is probably a misconfiguration, and the vendor...

May 2020
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Manager

Service and Support

The vendor’s ongoing support is outstanding. We can message them within the application, so we don’t...

Apr 2020
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Manager

Functionality and Upgrades

I just don’t foresee us having any issues moving forward. We have started internally developing our...

Apr 2020
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Manager

ROI / Cost (care and feeding)

FairWarning avoids charging for every little thing, and that is great. There have been moments where...

Apr 2020
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Manager

Other Observations & Comments

The audit data that is produced from the source system that feeds into FairWarning’s system is...

Apr 2020
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Manager

Functionality and Upgrades

The upgrades have always been seamless. The vendor always reaches out to tell us when an upgrade is...

Apr 2020
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Manager

Implementation and Training

The vendor is really good in terms of the actual implementation of the system. It is important for...

Apr 2020
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Manager

Implementation and Training

FairWarning has a community where they provide multiple webinars that are free of charge. The vendor...

Apr 2020
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Manager

Other Observations & Comments

There could be some improvement with the product working as promoted. The product does everything...

Apr 2020
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Manager

Relationship

FairWarning’s system is incredibly robust, and it isn’t like a regular application. Once people get...

Apr 2020
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Manager

Service and Support

With the COVID-19 crisis, FairWarning has really taken the bull by the horns. Before we even had the...

Apr 2020
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Manager

Relationship

We are using the system to help us actively and proactively monitor and audit access to our COVID-19...

Apr 2020
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Manager

Interfacing and Integration

FairWarning is part of our long-term plans. We would most definitely buy their product again. They...

Apr 2020
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Manager

Relationship

FairWarning keeps their promises 100% of the time. We have actually had to push them to the limit of...

Apr 2020
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Director

Functionality and Upgrades

When we began our relationship with FairWarning, they were the only reasonably priced product that...

Apr 2020
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Director

Service and Support

FairWarning seems to be going in the right direction with new investors and a CEO with strong...

Apr 2020
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Director

Technology

FairWarning previously focused their attention on providing services to the financial industry and...

Apr 2020