Claims Management
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Dustin Cragun
Research Director Level 2
KLAS Research Director Level 2 - Dustin Cragun
 
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User Commentary

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CFO

I am satisfied with the system's ability to input claim statuses. That piece comes back into our...

Jun 2022
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CFO

We have edits that are different from or specific to our area, and nThrive doesn't charge us for a...

Jun 2022
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CFO

I don't think we did separate training on the system. We may have done initial training, but we...

Jun 2022
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CFO

nThrive has done pretty well with anything that I have had them involved in; even the regional...

Jun 2022
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CFO

nThrive offers us more services and tools that we could probably use, but we have chosen not to...

Jun 2022
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CFO

nThrive's interoperability works very well. The claims management system is connected to our patient...

Jun 2022
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CFO

nThrive's system really helps with the management of claims, contracts, and denials. The vendor even...

Jun 2022
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Manager

We like FinThrive's external edits to their claims processing system. We have a very high percentage...

Jun 2022
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Manager

We would buy this product again, though we are moving to another vendor for cost savings on similar...

Jun 2022
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Manager

We had a couple of special projects with the vendor that didn't go very well. Like anything else,...

Jun 2022
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VP/Other Executive

We have had a lot of challenges when we try to address the rehab billing with the vendor. We have...

Jun 2022
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VP/Other Executive

nThrive’s upgrade implementations produce very consistent, good results. The Claims Management...

Jun 2022
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VP/Other Executive

The claims product has had a good, consistent, solid performance. We have a very high clean-claim...

Jun 2022
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VP/Other Executive

Whenever we have had issues with claim configurations or claim edits and rejections and have opened...

Jun 2022
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VP/Other Executive

There was a period of time a couple of years ago when nThrive was going through consolidation,...

Jun 2022
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VP/Other Executive

We use the remittance management process, and it is good and consistent. The challenges we have in...

Jun 2022
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VP/Other Executive

nThrive's software is very reliable. The maintenance is good, and the uptime is good. We have...

Jun 2022
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VP/Other Executive

nThrive Revenue systems makes every attempt to keep all of their promises. Whether they charge for...

Jun 2022
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VP/Other Executive

The claims management system has a really good workflow in it. The system also has really good...

Jun 2022
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VP/Other Executive

From time to time, there are issues with remittance management.

Jun 2022
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Director

For the clean claims rate, we submit two sets of claims. One goes to the payer, and one goes to the...

Jun 2022
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Director

At times, we ask for support and have to put in a case, and it goes back and forth, and there is a...

Jun 2022
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Director

The solution is easy for the staff to learn, and using the solution has been a positive experience.

May 2022
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VP/Other Executive

We want to make sure that we are using the best system out there, so we plan to evaluate other...

Mar 2022
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Analyst/Coordinator

The vendor takes care of the transmitting of the claims and receiving the remittances, and that is...

Mar 2022
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Analyst/Coordinator

Everything is done behind the scenes for upgrades, so the vendor does pretty well with those. We...

Mar 2022
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Analyst/Coordinator

When we first got the product, we had routine phone calls with the vendor about how to make things...

Mar 2022
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Analyst/Coordinator

nThrive’s selling point to their system is their clean claim rate. They also recognize that because...

Mar 2022
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Analyst/Coordinator

The vendor is good with delivering new technology because they are a good source for CMS things....

Mar 2022
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Analyst/Coordinator

The only way the support team communicates is online, and I don't like that. Another vendor has a...

Mar 2022
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Analyst/Coordinator

We wouldn't buy the product again because our previous system had better support staff and more...

Mar 2022
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Analyst/Coordinator

The vendor is pretty good about not charging for every little thing. They have asked us to pay for...

Mar 2022
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Analyst/Coordinator

In terms of integration, we don't get a lot of feedback from the product to our EMR system. We are...

Mar 2022
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Analyst/Coordinator

nThrive Revenue Systems is focusing all their design efforts and changes on their new, web-based...

Mar 2022
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Manager

Working with nThrive Revenue Systems has been a great experience. The solution's software makes it...

Mar 2022
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Manager

When we have issues with the product, the vendor's ticketing system is a little clunky. That is the...

Mar 2022
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Manager

The vendor has a new version of the system that will have some of the enhancements that we have been...

Mar 2022
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Manager

nThrive Revenue Systems has more costs associated with the things that we need than another vendor does....

Mar 2022
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VP/Other Executive

The analytics was a big selling point for us when it came to choosing nThrive because they had a...

Feb 2022
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Director

I like the system. One pro is that the vendor has a person who really knows the product, especially...

Feb 2022
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Director

When the company was MedAssets, they did all the onboarding themselves. For example, if we added any...

Feb 2022
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Director

The vendor offered good training, but we had to pretty much fight for the training. The vendor just...

Feb 2022
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Director

In the beginning, we had a really good designated person, but we lost that person. I wasn’t pleased...

Feb 2022
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Analyst/Coordinator

We don't really know what all of nThrive's promises are. Depending on the problem, sometimes it can...

Feb 2022
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Analyst/Coordinator

nThrive has a pretty good group reporting system where we can pull different data. It is hard for me...

Feb 2022
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Analyst/Coordinator

If we are trying to implement something new into our claims, such as a new claim check, that can...

Feb 2022
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Analyst/Coordinator

nThrive is good about sharing the information they are given from payers. If there are any issues,...

Feb 2022
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Director

I don't have to reach out to support for nThrive Claims Management very often because it does what...

Feb 2022
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Director

We need a lot of add-ons, like a buffet where everything is à la carte. I know that claims are...

Feb 2022
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Director

We get new technology from the vendor, but we have to pull it out of them.

Feb 2022
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Director

The product is a great tool, and it has great technical support. The vendor has great prompts for...

Feb 2022
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Director

My one challenge with the vendor is that they are reactive instead of proactive. COVID-19 got in the...

Feb 2022
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Manager

nThrive’s product is very good. What I would like to see improved is the speed of the cases. When we...

Jan 2022
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Analyst/Coordinator

nThrive Revenue Systems' solution is really good. It has some of the best training guides that I...

Jan 2022
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VP/Other Executive

The product works well. The engine is pretty good, and the software is a robust package. The product...

Jan 2022
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VP/Other Executive

The charging piece that comes with the product could use some work. Every time we want to build...

Jan 2022
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Analyst/Coordinator

Overall, I enjoy the software; it is good. It does exactly what we expect. There is not anything...

Jan 2022
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Analyst/Coordinator

The only knock I have on the product is that every now and then, new claim edits may not apply to...

Jan 2022
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Analyst/Coordinator

Overall, nThrive's customer service is great. The support people are always available. Either we...

Jan 2022
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Analyst/Coordinator

We did some training courses with nThrive, and those were helpful, but we basically covered things...

Jan 2022
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Analyst/Coordinator

The live version and test version of Claims Management look exactly the same. Sometimes I am in the...

Jan 2022
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Analyst/Coordinator

nThrive has something on their portal for customer suggestions, and other users from different...

Jan 2022
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Analyst/Coordinator

Claims Management is very easy, and for the most part, the basic functionality is straightforward. I...

Jan 2022
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Analyst/Coordinator

nThrive has some new developments coming this year that I am excited for. One development includes...

Jan 2022
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Analyst/Coordinator

The people at nThrive are very friendly, and they respond immediately if we email them. We have a...

Jan 2022
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Director

nThrive doesn’t charge a lot for the system. And hopefully, with what they are doing with it, our...

Nov 2021
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Manager

The vendor is very helpful in terms of contacting us and letting us know what upgrades are going...

Nov 2021
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Manager

The solution works really well with billing, but we haven't gotten a lot of good feedback about...

Nov 2021
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Manager

We are considering moving everything over to our enterprise system if possible. But we are trying to...

Nov 2021
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Manager

Considering all the different areas that actually use nThrive's system, certain pieces should be...

Nov 2021
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Manager

Claims Management has been a wonderful tool.

Nov 2021
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Director

I have a love-hate relationship with the vendor, and right now, they are not on my good side. Their...

Sep 2021
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Director

The vendor frequently brings new people on board. We will get a call from our new point person, but...

Sep 2021
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Director

I don't want to put all of my eggs in one basket, and I definitely don't want to put them all in the...

Sep 2021
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Director

The solution works as intended, but some things still tick me off about working with the vendor. I...

Sep 2021
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Director

The vendor charges for programming time if we want any little changes made. They don't really...

Sep 2021
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Director

I don't know a lot of the vendor's executives. They outsource a lot, and they have made a lot of...

Sep 2021
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Manager

There is no nThrive training. We got it when we bought it, and that was all we got. I still have...

Sep 2021
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Manager

If I ask the vendor to write the rules and I tell them what to write, it gets done. In that sense,...

Sep 2021
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