Claims Management
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Functionality and Upgrades

The one upgrade that we got for the Centricity PACS-IW required an emergency installation of a new...

Nov 2022
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Technology

The hanging protocols are very customizable compared to other PACS systems I have seen. We can...

Nov 2022
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Service and Support

We have had Centricity PACS-IW for just over a year. It is a really great product. GE just doesn't...

Nov 2022
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Director

Functionality and Upgrades

When we switched over to another system, FinThrive said that they knew how to tweak the data. It...

Nov 2022
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Director

Functionality and Upgrades

The FinThrive product’s reporting is pretty consistent. I know what I am expecting when I go to that...

Nov 2022
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Director

Functionality and Upgrades

There isn’t a whole lot of customization with the product. If somebody asks me a question, I can’t...

Nov 2022
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Director

ROI / Cost (care and feeding)

I am not aware of any new technology from FinThrive. At one point, we wanted to implement a rapid...

Oct 2022
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Director

Relationship

We can see FinThrive's development timelines, but when we ask the vendor for certain things, it...

Oct 2022
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Director

Functionality and Upgrades

There is one report in particular that we have had some issues getting FinThrive to understand. It...

Oct 2022
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Director

Functionality and Upgrades

We get the status of claims, and FinThrive puts that information directly into our EMR system. We...

Oct 2022
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Director

Relationship

I received a phone call at the time of FinThrive’s recent acquisition to let us know about the...

Oct 2022
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Manager

Interfacing and Integration

FinThrive’s ability to transmit claims and return data from the plan based on the accuracy of the...

Oct 2022
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VP/Other Executive

Relationship

The vendor's executive commitment is great. FinThrive has good strategic focus. They want to...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The system's reports aren't as mature as we would like them to be. We are struggling with the...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The system has had some add-on charges. Clients have to purchase certain analytics separately. Every...

Sep 2022
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VP/Other Executive

Implementation and Training

It is hard to implement the solution. It might take a large organization a couple of years to reach...

Sep 2022
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VP/Other Executive

Service and Support

The vendor stays on top of things, and they have done some very good things lately. They are...

Sep 2022
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Manager

Relationship

FinThrive is a good partner, and the product is so easy to use. We meet with the vendor quite...

Sep 2022
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Manager

Functionality and Upgrades

We can't attach anything through FinThrive's product, and we can't send a claim out with an...

Sep 2022
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VP/Other Executive

Relationship

FinThrive has gone through multiple evolutions as an organization as they have identified...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

For every service request we put into FinThrive, we get charged.

Aug 2022
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VP/Other Executive

Functionality and Upgrades

FinThrive did some enhancements around their analytics a few years back. But there were a lot of...

Aug 2022
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VP/Other Executive

Service and Support

When it comes to my satisfaction with the impact on the clean-claims rate post-edit, the issue is...

Aug 2022
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VP/Other Executive

Future Outlook

We are in the process of migrating off of FinThrive's platform. We are moving off the product based...

Aug 2022
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Manager

Functionality and Upgrades

Our clean claims are now built in to a scrubber in the claims management system. The system could be...

Jul 2022
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Manager

Sales and Contracting

The vendor is not very quick with turnaround when we have issues, questions, and other things we...

Jul 2022
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Manager

Relationship

We never got training on the product. The vendor has how-tos out there, but I have never had...

Jul 2022
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Manager

ROI / Cost (care and feeding)

FinThrive usually charges us when we need certain things that are not already within the contract.

Jul 2022
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Manager

Relationship

The system is pretty self-explanatory for the end users. We do try to get quite a bit of claims out,...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Claims clearinghouses are commoditized these days. The name of the game is primarily cost savings,...

Jul 2022
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VP/Other Executive

Technology

If my understanding is correct that FinThrive's system is nThrive’s legacy software suite, then...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The only bad thing about FinThrive is they charge us for small changes to the software. If we have...

Jul 2022
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VP/Other Executive

Interfacing and Integration

The system’s integration could be better, but I don’t know whether that is within FinThrive's scope.

Jul 2022
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CFO

Functionality and Upgrades

I am satisfied with the system's ability to input claim statuses. That piece comes back into our...

Jun 2022
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CFO

ROI / Cost (care and feeding)

We have edits that are different from or specific to our area, and nThrive doesn't charge us for a...

Jun 2022
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CFO

Implementation and Training

I don't think we did separate training on the system. We may have done initial training, but we...

Jun 2022
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CFO

Relationship

nThrive has done pretty well with anything that I have had them involved in; even the regional...

Jun 2022
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CFO

Future Outlook

nThrive offers us more services and tools that we could probably use, but we have chosen not to...

Jun 2022
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CFO

Interfacing and Integration

nThrive's interoperability works very well. The claims management system is connected to our patient...

Jun 2022
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CFO

Technology

nThrive's system really helps with the management of claims, contracts, and denials. The vendor even...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We like FinThrive's external edits to their claims processing system. We have a very high percentage...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We would buy this product again, though we are moving to another vendor for cost savings on similar...

Jun 2022
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Manager

Relationship

We had a couple of special projects with the vendor that didn't go very well. Like anything else,...

Jun 2022
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VP/Other Executive

Relationship

We have had a lot of challenges when we have tried to address the rehab billing with the vendor. We...

Jun 2022
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VP/Other Executive

Implementation and Training

nThrive’s upgrade implementations produce very consistent, good results. The Claims Management...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The claims product has had a good, consistent, solid performance. We have a very high clean-claim...

Jun 2022
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VP/Other Executive

Service and Support

Whenever we have had issues with claim configurations or claim edits and rejections and have opened...

Jun 2022
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VP/Other Executive

Relationship

There was a period of time a couple of years ago when nThrive was going through consolidation,...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

We use the remittance management process, and it is good and consistent. The challenges we have in...

Jun 2022
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VP/Other Executive

Technology

nThrive's software is very reliable. The maintenance is good, and the uptime is good. We have...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

nThrive Revenue systems makes every attempt to keep all of their promises. Whether they charge for...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The claims management system has a really good workflow in it. The system also has really good...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

From time to time, there are issues with remittance management.

Jun 2022
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Director

Functionality and Upgrades

For the clean claims rate, we submit two sets of claims. One goes to the payer, and one goes to the...

Jun 2022
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Director

Service and Support

At times, we ask for support and have to put in a case, and it goes back and forth, and there is a...

Jun 2022
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Director

Functionality and Upgrades

The solution is easy for the staff to learn, and using the solution has been a positive experience.

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We want to make sure that we are using the best system out there, so we plan to evaluate other...

Mar 2022
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Analyst/Coordinator

Relationship

The vendor takes care of the transmitting of the claims and receiving the remittances, and that is...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Everything is done behind the scenes for upgrades, so the vendor does pretty well with those. We...

Mar 2022
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Analyst/Coordinator

Service and Support

When we first got the product, we had routine phone calls with the vendor about how to make things...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

nThrive’s selling point to their system is their clean claim rate. They also recognize that because...

Mar 2022
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Analyst/Coordinator

Technology

The vendor is good with delivering new technology because they are a good source for CMS things....

Mar 2022
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Analyst/Coordinator

Service and Support

The only way the support team communicates is online, and I don't like that. Another vendor has a...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We wouldn't buy the product again because our previous system had better support staff and more...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor is pretty good about not charging for every little thing. They have asked us to pay for...

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

In terms of integration, we don't get a lot of feedback from the product to our EMR system. We are...

Mar 2022
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Analyst/Coordinator

Future Outlook

nThrive Revenue Systems is focusing all their design efforts and changes on their new, web-based...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Working with nThrive Revenue Systems has been a great experience. The solution's software makes it...

Mar 2022
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Manager

Service and Support

When we have issues with the product, the vendor's ticketing system is a little clunky. That is the...

Mar 2022
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Manager

Future Outlook

The vendor has a new version of the system that will have some of the enhancements that we have been...

Mar 2022
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Manager

ROI / Cost (care and feeding)

nThrive Revenue Systems has more costs associated with the things that we need than another vendor does....

Mar 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The analytics was a big selling point for us when it came to choosing nThrive because they had a...

Feb 2022
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Director

Relationship

I like the system. One pro is that the vendor has a person who really knows the product, especially...

Feb 2022
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Director

Relationship

When the company was MedAssets, they did all the onboarding themselves. For example, if we added any...

Feb 2022
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Director

Implementation and Training

The vendor offered good training, but we had to pretty much fight for the training. The vendor just...

Feb 2022
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Director

Relationship

In the beginning, we had a really good designated person, but we lost that person. I wasn’t pleased...

Feb 2022
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Analyst/Coordinator

Service and Support

We don't really know what all of nThrive's promises are. Depending on the problem, sometimes it can...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

nThrive has a pretty good group reporting system where we can pull different data. It is hard for me...

Feb 2022
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Analyst/Coordinator

Service and Support

If we are trying to implement something new into our claims, such as a new claim check, that can...

Feb 2022
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Analyst/Coordinator

Relationship

nThrive is good about sharing the information they are given from payers. If there are any issues,...

Feb 2022
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Director

Relationship

I don't have to reach out to support for nThrive Claims Management very often because it does what...

Feb 2022
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Director

ROI / Cost (care and feeding)

We need a lot of add-ons, like a buffet where everything is à la carte. I know that claims are...

Feb 2022
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Director

Service and Support

We get new technology from the vendor, but we have to pull it out of them.

Feb 2022
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Director

Service and Support

The product is a great tool, and it has great technical support. The vendor has great prompts for...

Feb 2022
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Director

Relationship

My one challenge with the vendor is that they are reactive instead of proactive. COVID-19 got in the...

Feb 2022
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Manager

Relationship

nThrive’s product is very good. What I would like to see improved is the speed of the cases. When we...

Jan 2022
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Analyst/Coordinator

Implementation and Training

nThrive Revenue Systems' solution is really good. It has some of the best training guides that I...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The product works well. The engine is pretty good, and the software is a robust package. The product...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The charging piece that comes with the product could use some work. Every time we want to build...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Overall, I enjoy the software; it is good. It does exactly what we expect. There is not anything...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The only knock I have on the product is that every now and then, new claim edits may not apply to...

Jan 2022
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Analyst/Coordinator

Service and Support

Overall, nThrive's customer service is great. The support people are always available. Either we...

Jan 2022
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Analyst/Coordinator

Implementation and Training

We did some training courses with nThrive, and those were helpful, but we basically covered things...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The live version and test version of Claims Management look exactly the same. Sometimes I am in the...

Jan 2022
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Analyst/Coordinator

Service and Support

nThrive has something on their portal for customer suggestions, and other users from different...

Jan 2022
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Analyst/Coordinator

Implementation and Training

Claims Management is very easy, and for the most part, the basic functionality is straightforward. I...

Jan 2022
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Analyst/Coordinator

Future Outlook

nThrive has some new developments coming this year that I am excited for. One development includes...

Jan 2022
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Analyst/Coordinator

Service and Support

The people at nThrive are very friendly, and they respond immediately if we email them. We have a...

Jan 2022
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