Claims Management
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Subject Expert
Dustin Cragun
Research Director Level 2
Commentary Summary
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User Commentary
I am satisfied with the system's ability to input claim statuses. That piece comes back into our...
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We have edits that are different from or specific to our area, and nThrive doesn't charge us for a...
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I don't think we did separate training on the system. We may have done initial training, but we...
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nThrive has done pretty well with anything that I have had them involved in; even the regional...
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nThrive offers us more services and tools that we could probably use, but we have chosen not to...
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nThrive's interoperability works very well. The claims management system is connected to our patient...
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nThrive's system really helps with the management of claims, contracts, and denials. The vendor even...
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We like FinThrive's external edits to their claims processing system. We have a very high percentage...
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We would buy this product again, though we are moving to another vendor for cost savings on similar...
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We had a couple of special projects with the vendor that didn't go very well. Like anything else,...
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We have had a lot of challenges when we try to address the rehab billing with the vendor. We have...
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nThrive’s upgrade implementations produce very consistent, good results. The Claims Management...
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The claims product has had a good, consistent, solid performance. We have a very high clean-claim...
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Whenever we have had issues with claim configurations or claim edits and rejections and have opened...
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There was a period of time a couple of years ago when nThrive was going through consolidation,...
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We use the remittance management process, and it is good and consistent. The challenges we have in...
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nThrive's software is very reliable. The maintenance is good, and the uptime is good. We have...
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nThrive Revenue systems makes every attempt to keep all of their promises. Whether they charge for...
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The claims management system has a really good workflow in it. The system also has really good...
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From time to time, there are issues with remittance management.
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For the clean claims rate, we submit two sets of claims. One goes to the payer, and one goes to the...
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At times, we ask for support and have to put in a case, and it goes back and forth, and there is a...
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The solution is easy for the staff to learn, and using the solution has been a positive experience.
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We want to make sure that we are using the best system out there, so we plan to evaluate other...
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The vendor takes care of the transmitting of the claims and receiving the remittances, and that is...
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Everything is done behind the scenes for upgrades, so the vendor does pretty well with those. We...
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When we first got the product, we had routine phone calls with the vendor about how to make things...
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nThrive’s selling point to their system is their clean claim rate. They also recognize that because...
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The vendor is good with delivering new technology because they are a good source for CMS things....
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The only way the support team communicates is online, and I don't like that. Another vendor has a...
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We wouldn't buy the product again because our previous system had better support staff and more...
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The vendor is pretty good about not charging for every little thing. They have asked us to pay for...
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In terms of integration, we don't get a lot of feedback from the product to our EMR system. We are...
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nThrive Revenue Systems is focusing all their design efforts and changes on their new, web-based...
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Working with nThrive Revenue Systems has been a great experience. The solution's software makes it...
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When we have issues with the product, the vendor's ticketing system is a little clunky. That is the...
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The vendor has a new version of the system that will have some of the enhancements that we have been...
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nThrive Revenue Systems has more costs associated with the things that we need than another vendor does....
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The analytics was a big selling point for us when it came to choosing nThrive because they had a...
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I like the system. One pro is that the vendor has a person who really knows the product, especially...
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When the company was MedAssets, they did all the onboarding themselves. For example, if we added any...
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The vendor offered good training, but we had to pretty much fight for the training. The vendor just...
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In the beginning, we had a really good designated person, but we lost that person. I wasn’t pleased...
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We don't really know what all of nThrive's promises are. Depending on the problem, sometimes it can...
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nThrive has a pretty good group reporting system where we can pull different data. It is hard for me...
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If we are trying to implement something new into our claims, such as a new claim check, that can...
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nThrive is good about sharing the information they are given from payers. If there are any issues,...
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I don't have to reach out to support for nThrive Claims Management very often because it does what...
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We need a lot of add-ons, like a buffet where everything is à la carte. I know that claims are...
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We get new technology from the vendor, but we have to pull it out of them.
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The product is a great tool, and it has great technical support. The vendor has great prompts for...
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My one challenge with the vendor is that they are reactive instead of proactive. COVID-19 got in the...
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nThrive’s product is very good. What I would like to see improved is the speed of the cases. When we...
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nThrive Revenue Systems' solution is really good. It has some of the best training guides that I...
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The product works well. The engine is pretty good, and the software is a robust package. The product...
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The charging piece that comes with the product could use some work. Every time we want to build...
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Overall, I enjoy the software; it is good. It does exactly what we expect. There is not anything...
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The only knock I have on the product is that every now and then, new claim edits may not apply to...
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Overall, nThrive's customer service is great. The support people are always available. Either we...
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We did some training courses with nThrive, and those were helpful, but we basically covered things...
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The live version and test version of Claims Management look exactly the same. Sometimes I am in the...
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nThrive has something on their portal for customer suggestions, and other users from different...
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Claims Management is very easy, and for the most part, the basic functionality is straightforward. I...
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nThrive has some new developments coming this year that I am excited for. One development includes...
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The people at nThrive are very friendly, and they respond immediately if we email them. We have a...
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nThrive doesn’t charge a lot for the system. And hopefully, with what they are doing with it, our...
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The vendor is very helpful in terms of contacting us and letting us know what upgrades are going...
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The solution works really well with billing, but we haven't gotten a lot of good feedback about...
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We are considering moving everything over to our enterprise system if possible. But we are trying to...
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Considering all the different areas that actually use nThrive's system, certain pieces should be...
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Claims Management has been a wonderful tool.
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I have a love-hate relationship with the vendor, and right now, they are not on my good side. Their...
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The vendor frequently brings new people on board. We will get a call from our new point person, but...
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I don't want to put all of my eggs in one basket, and I definitely don't want to put them all in the...
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The solution works as intended, but some things still tick me off about working with the vendor. I...
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The vendor charges for programming time if we want any little changes made. They don't really...
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I don't know a lot of the vendor's executives. They outsource a lot, and they have made a lot of...
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There is no nThrive training. We got it when we bought it, and that was all we got. I still have...
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If I ask the vendor to write the rules and I tell them what to write, it gets done. In that sense,...
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