FinThrive Insurance Discover Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship, Product
FinThrive does fairly well at getting our coverage sent over to us. There was a little glitch in...
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Relationship, Product
For the most part, FinThrive's system is okay for us. One thing that might be a downfall for the...
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Product
Going to FinThrive didn't change a whole lot. I would like the availability to organize the work...
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Operations, Product
We have a pretty extensive job aid that goes through all sorts of different scenarios. So if we get...
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Product
Sometimes the portal just goes down, and then we get information and emails that don't really...
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Relationship
I have actually gotten locked out of the portal before. I got ahold of a person right away, and they...
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Value
We find insurance that people don't have listed, and sometimes those people are doing self-pay....
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Product
FinThrive Insurance Discover provides us with the correct insurance for most of the patients we have...
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Relationship
The people at FinThrive are receptive. They usually answer questions in a timely manner, and they...
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Product
FinThrive’s algorithm for finding coverage is probably the best I have seen. I'm not sure exactly...
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Relationship
We have a good working relationship with the provider representatives. If we need anything or have...
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Product
Sometimes, the vendor returns coverage that is not applicable. I want a way to filter out some of...
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Product
The portal is not user friendly in the aspect of filtering out criteria. The vendor could do a...
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Relationship, Value
I think that the system works well for users who have some experience with collections, fees, and...
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Value
There are some insurances that the system can't find. We have another vendor's system that can find...
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Loyalty
There are so many new tools on the market. There isn't a reason I wouldn't buy FinThrive Insurance...
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Relationship
FinThrive was a good partner during COVID-19. They did a lot of work for us around COVID-19....
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Product
FinThrive really hasn’t given me any new technology. FinThrive Insurance Discover has been the way...
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Product, Value
I would tell others that FinThrive is way too efficient in finding things, so people should make...
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Product
The product is easy to use and easy to get around. When we are creating our work queues, things are...
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Culture, Operations, Product
There was a week when one of us forgot to pull things in our queue. The next week, the next person...
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Loyalty
My organization has higher-ups who deal with FinThrive on a different level, but as far as I am...
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Relationship, Operations
We received our initial training from FinThrive, and we haven't seen them since. However, there...
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Product
The system has some issues here and there. There are times when the system will find an account that...
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Product
FinThrive's system seems to work well for what we use it for. I am happy with the product. I am not...
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Value
I don't know whether there is anything else that senior management may want from FinThrive Insurance...
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Relationship, Operations
I find FinThrive Insurance Discover to be very easy. I did a training a long time ago with...
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Product
I'm very happy with FinThrive Insurance Discover. The system tells me that a person is open for...
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Product
FinThrive Insurance Discover only reports one of the codes when a patient may have multiple codes. I...
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Relationship, Product
FinThrive Insurance Discover is a pretty basic system. The vendor gives me their discoveries, I...
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Relationship
I work with someone from FinThrive. They aren't an executive, but I can call them if I need something....
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Relationship, Operations
Getting in touch with everyone over at FinThrive for any access requests has been very easy. The...
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Product
I have had a very positive experience with the portal. I find it to be very user friendly. The tool...
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Product
I can speak very highly of working with FinThrive in general. The system tells us when there are...
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Value
Two outcomes we have seen with FinThrive's product are the ability to identify coverage and the...
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Product, Value
FinThrive Insurance Discover has been able to identify when a patient has Medicaid as a secondary...
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Product
FinThrive Insurance Discover is a product that we can just set up and have it work. It never goes...
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Relationship
It isn't as easy to get support from the vendor as it used to be. I am not sure whether that is...
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Relationship, Product
FinThrive works really well, and they have helped us integrate the system within our EMR....
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Relationship
Sometimes we have to go after FinThrive to help us get better. There have been a few times we have...
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Relationship, Operations
FinThrive does a good job of continuing to tell us how to use the product and make sure it is...
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Relationship, Product
FinThrive offers a great solution. It provides us with a lot of support in finding insurance, but...
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Culture, Relationship
FinThrive is constantly trying to evaluate how they can purchase other companies that would meet...
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Relationship
FinThrive keeps their promises, and their scheduled reviews with us really demonstrate that fact....
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Value
Overall, the quality of FinThrive Insurance Discover is great, including the upgrades. We haven’t...
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Loyalty
We will be using FinThrive to help us with coverage discovery, and I am really looking forward to...
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Product
I will always speak very highly of FinThrive Insurance Discover because I think it is the best...
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Relationship
FinThrive contacts me so much more for another product we use from them. With FinThrive Insurance...
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Culture, Product
I appreciate FinThrive because the invoicing is very user friendly. I go into the vendor's invoice...
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Value
The downside of the product is that the vendor offers free DSH reporting, and I wish it were better....
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Relationship
FinThrive has a good, strong leadership team that is responsive to customer needs. I have enjoyed...
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Relationship, Product
FinThrive does a good job of finding coverage for us. They have been consistent in their ability to...
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Value
The FinThrive solution can be an expensive product, and we can pay a decent amount for the coverage...
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Operations
FinThrive doesn't really provide ongoing training. There is really just quality control during the implementation....
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Relationship
FinThrive has an opportunity to go against their business model and do some consultative work to...
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Product
Sometimes there are some details that get left out of reports in the system, but that does not...
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Relationship
Sometimes somebody from FinThrive is on vacation, and they forget to release accounts, but the...
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Product
The reports in FinThrive Insurance Discover are really beneficial. Most of the time, the system’s...
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Value
FinThrive Insurance Discover is very cost effective for us. Hospitals are crazy not to use it...
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Product
Occasionally, some insurance companies don’t have enough information in the system. I am not sure...
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Product
The biggest challenge I see with the tool is when we are working on something and it times out....
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Loyalty, Product
FinThrive Insurance Discover identifies missing insurance coverage. So we give FinThrive a file, and...
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Value
FinThrive seems to charge for every little thing overall, but they don't do that specifically with...
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Loyalty
In terms of integration, we have to do everything. We have to get another product to bring the...
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Relationship, Product
There is not a lot of conversation with FinThrive. I wasn't aware that FinThrive had taken over one...
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Relationship
Our vendor manager can call FinThrive, and they will fix something right away for us. That is not a...
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Product
FinThrive Insurance Discover does what FinThrive says it is going to do; it definitely finds...
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Operations
We self-train; there is no ongoing training for FinThrive Insurance Discover that I am aware of. We...
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Culture, Value
We have found constant discrepancies in FinThrive’s monthly invoicing. They are trying to charge us...
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Relationship
We are in regular communication with FinThrive’s provider relations person. The vendor advertised...
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Relationship
FinThrive has been going through changes for a couple of years, and we have been feeling those....
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Operations
With implementations, FinThrive can be difficult to work with, and they take a lot longer than we...
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Relationship, Product
One time, we were fixing some things for our organization, and as a result, we stopped sending files...
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Relationship, Product
I haven’t seen anything new from the product. And whenever we want or need something, we have to...
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Value
We made an optimization that automatically excludes things or changes the timing of things, and that...
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Value
We are seeing financial benefits from the product, and that is key.
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Product
This product is a back-end solution, and it is great that we are catching things, but we continue to...
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Relationship, Product
We never have problems with FinThrive. They are one of our best vendors. Most vendors would be...
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Operations, Product
FinThrive Insurance Discover does what we expect it to do from a technology perspective. With the...
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Relationship
FinThrive is very good from a customer service perspective. Their support team is very responsive...
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Value
We have a flat contingency fee with FinThrive, so there are no programming fees. There are some...
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Loyalty, Product
FinThrive Insurance Discover has been a valid product. There haven't been any issues or concerns...
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Value
If I had to make a choice, I would buy FinThrive Insurance Discover again, but I always look at...
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Relationship
We have to push FinThrive sometimes. I don't know whether they are as proactive as we would like,...
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Product
We have another partner in addition to FinThrive, and the other vendor is set up as FinThrive's...
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Operations
One issue is the training. FinThrive does a good job of being available and training our team, and...
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Product
One negative thing about FinThrive Insurance Discover is that we work the discoveries through...
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Product, Value
When it comes to insurance discovery, FinThrive does a great job, and they find different coverage...
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Relationship
FinThrive is very responsive, and they have various ways of providing support. They have a dedicated...
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Value
FinThrive Insurance Discover helps us because it brings more money in the door eventually. It gives...
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Product
FinThrive Insurance Discover is a lot better to use than it used to be. We can easily move around...
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