TransUnion eScan
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Subject Expert
Dustin Cragun
Research Director Level 2
Commentary Summary
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User Commentary
There hasn't been any downtime with the product.
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We would like to see what more the vendor can do for us from a support standpoint. That is an...
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TransUnion Healthcare has done a fine job. We haven't had any issues with them, and they have been a...
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TransUnion Healthcare is literally one of our best vendors. They understand that their role within...
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There is an issue in eScan with significant duplicate reporting that could use some attention....
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eScan’s website is super easy to use. I would tell other healthcare workers that eScan is useful and...
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TransUnion Healthcare has really great customer service. They are always quick to follow up and try...
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TransUnion Healthcare is a very beneficial discovery vendor; however, they are priced substantially...
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We have a pretty regular cycle of performance meetings with the vendor, so we have a good...
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eScan is fairly stable. The product churns along as a pretty well-oiled machine right now. The...
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TransUnion Healthcare does a fabulous job for us. Recently, they reviewed our commercial payers in...
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TransUnion Healthcare’s portal is very easy to use, and it is user friendly for my staff. Whenever...
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With TransUnion Healthcare, we have a designated point of contact, a client manager, and an analyst...
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TransUnion Healthcare’s training is rare, but we recently were trained on how to request our own...
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To be honest, we don’t have any complaints. TransUnion Healthcare does a great job for us. They give...
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The biggest thing I can think of that could be improved is we have a lot of out-of-state Medicaid,...
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eScan is pretty easy to use. I do think it could be a little more user friendly in going in and out...
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TransUnion Healthcare has some reporting available to see how our staff is doing in terms of stats...
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TransUnion Healthcare has great customer service. They find a lot of coverage for us that is almost...
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We love TransUnion Healthcare and their partnership with us.
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We have gone through a couple of representatives over the last few years with TransUnion Healthcare....
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Negotiating a flat rate with TransUnion Healthcare helped us tremendously and saved us a large sum...
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Typically, the only struggle we have with the product is when the vendor doesn’t pull the report....
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We are very pleased with the product. We have very few hardships or struggles. More often than not,...
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TransUnion Healthcare is absolutely part of our long-term plans. We are expanding the use of the...
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The product does not interface with any of our things. The interface involves a manual process. I...
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The portal is not very user friendly, and we have to use it to print everything off. We can't work...
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We haven't really had any updates from the vendor in quite a while. We don't work toward...
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I am not even sure who our representative is anymore. We haven't heard from them in so long. I don't...
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We get notifications from the vendor when their system is going to be down or when there are going...
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The reporting is very robust and customizable. They also provide ad hoc reports per our requests....
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TransUnion Healthcare is always having meetings and providing feedback about what they are seeing if...
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We have another vendor's system and eScan, and each product seems to find a different subset of...
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The bottom line is we give TransUnion Healthcare accounts. They go and scrub those accounts. They...
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We went live in phases with eScan. We have got different regions across the country, and TransUnion...
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Anytime updates come, TransUnion Healthcare pushes them out right away. There are not a ton of...
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TransUnion Healthcare will train a cat or a dog to do the work. They are just on top of that to make...
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We brainstorm and ask whether it is possible for TransUnion Healthcare to do some things. So we...
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We have a kind of overarching go-to person at TransUnion Healthcare that we work with. So when we...
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TransUnion Healthcare can make any changes that I want. The issue is whether I want to allow those...
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eScan is very good with the overall service. The processing of the product is very timely. The...
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I like the fact that eScan makes it simple to work in centralized accounts that need to be followed...
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TransUnion Healthcare could make eScan even better by expanding some of the returns for certain...
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In the long term, we would like to be able to identify and catch accounts before we need to send...
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We have a good relationship with TransUnion Healthcare, and they are responsive to our needs. I have...
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The vendor had a tremendous, knowledgeable team for implementation. Our implementation was the best...
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The vendor does really well with providing the account numbers of the data they are receiving...
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The vendor sometimes provides payer information that is not true for health information. For...
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TransUnion Healthcare does a great job. They get us a lot of money that we otherwise wouldn't...
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TransUnion Healthcare is very responsive, but they could do better at communicating directly with...
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I would like us to do a better job on the front end so that we don’t have to use eScan because it is...
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When money is posted to our patients' accounts, TransUnion Healthcare bills us a commission for it,...
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For a while, we were working with TransUnion Healthcare to bring back the correct information, and...
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TransUnion Healthcare is probably a little too proactive, but that is not a bad thing. They are like...
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We want the feedback that we get on accounts to be more accurate with the demographic part to match...
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eScan is fantastic. It finds what it is supposed to, especially in an emergency when we are missing...
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TransUnion Healthcare's customer service is for the birds. It is horrible. I chased the vendor for...
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The vendor's initial training was great. In terms of ongoing training, we haven't seen or heard...
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We have received a good return on our investment with the product. The information that eScan...
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Direct integration with the system is a pain point. eScan has its own portal.
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TransUnion Healthcare has been a good partner to us. I don't use the word partner lightly. I tend to...
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We are reviewing the vendor's pricing. There are other companies out there that offer a lower rate...
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I absolutely love eScan. I know that there are other products out there that have similar things,...
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TransUnion Healthcare regularly meets with us and shares what they are seeing. We can use that...
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We were worried the service would decline when TransUnion Healthcare acquired eScan because...
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TransUnion Healthcare wants their clients to go fully automated so they can drop a file and...
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We would definitely buy eScan again. We have never had any problems with TransUnion Healthcare...
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The main improvement we would like to see in eScan is a less time-consuming way for our staff to go...
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eScan has been very valuable for us in terms of finding coverage, doing coverage discovery, and...
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We sometimes go back and look at the vendor's invoices to validate them. If there is ever a question...
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The customer service and responsiveness from the vendor are excellent. Whenever we reach out to the...
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I wouldn't say that TransUnion Healthcare always keeps their promises. We tried to negotiate our...
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I love the product. It is extremely user friendly. The vendor has found an incredible number of...
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TransUnion Healthcare has a portal, and when their invoice comes into the portal, I review every...
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I really can’t say enough about how well the product works for us. We have a lot of patients that...
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eScan is our only back-end solution. Our front-end solution can only find insurance if we have an ID...
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The product really doesn’t require much support, but TransUnion Healthcare is great at customer...
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TransUnion Healthcare helped us out when we needed a new report. I would give their upgrades the...
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We found out recently that TransUnion Healthcare offers some things that we wished they would be...
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TransUnion Healthcare has brought in a lot of revenue for us, including a lot of money that was...
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TransUnion Healthcare has very good reporting. We like the level of detail in the reports and that...
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We are using eScan to find insurance coverage for patients, so if there is a patient with the name...
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eScan has not had a lot of upgrades, but it is a good-quality product.
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eScan is phenomenal. TransUnion Healthcare is expensive, but I don’t know whether other vendors are...
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We have told TransUnion Healthcare that we need a lower rate. We have also told them that we need...
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