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Synapse (Non-US) Comments
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Commentary Summary
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User Commentary
VP/Other Executive
There are some irritants right now with this product. We are trying to correct those irritants, but...
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Manager
We are eventually going to do an RFP. There are some benefits to Synapse, but there are some things...
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Manager
Synapse has worked well for us. We are happy with the technology, but it is not perfect. We can use...
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Manager
Our reseller has gotten better, but we are still having issues with an upgrade not working in our...
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CIO
Our relationship with Fujifilm is very good. Synapse is a robust tool. It doesn’t have a history of...
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CIO
The only thing that we noticed as a negative thing is that when we did our implementation, Fujifilm...
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CIO
With the system, we can't do image storing or distribution. We ask for improvements, but Fujifilm...
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CIO
We tried to go to the most recent version, but we didn’t feel that it was secure. Fujifilm was...
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CIO
Whenever we needed integration, we didn’t have problems with Fuji. Usually, the problem was from...
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CIO
There is an effect between us and the supplier that has been going on for a long time. We are...
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CIO
Fujifilm's people are great and very proactive. They provide good support to our organization. I...
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Manager
During the upgrade, I did have some engagement with Fujifilm's senior management. We had to escalate...
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Manager
The hardware implementation took a couple of years. We paid for the hardware on day zero, so we lost...
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Manager
Fujifilm has great resources who come on-site. They will work around our schedule and sit with our...
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Manager
The people in the medical imaging department swear by the product. Their lives revolve around this...
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Manager
Fujifilm means well. Their heart is in the right place, but they often trip over themselves when...
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Manager
I suppose it is helping people work from home. That is the future. A significant portion of our...
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Manager
We received a little training, and we were supposed to get more. But we have put that on hold...
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Manager
We are looking at adding some new functionality into Synapse and upgrading a few different systems...
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Manager
My hope is that maybe the issues we have with Synapse will be fixed and that we will be happy again....
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Manager
We have been with Fujifilm for a long time, and we had to do an upgrade that was basically sold to...
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Manager
When we try to load things in Synapse, there is no consistency. It won’t save any settings that are...
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Manager
For the easy issues, the support for Synapse isn't bad. If we phone the support people about an easy...
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CIO
We had a lot of problems with remote radiologists not being able to connect to Synapse. These...
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CIO
The integration between Synapse and our core EMR is great and seamless.
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CIO
The usability of Synapse today is great, and we have no problems at all. I don’t hear complaints...
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VP/Other Executive
We didn’t have much for Fujifilm to do during COVID-19. The vendor has always been super responsive....
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VP/Other Executive
The system is easy to upgrade, so we keep it up to date. It performs very well. We added some new...
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VP/Other Executive
Fujifilm is very reasonable with their charges. The upgrades and the system are so good that we...
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VP/Other Executive
Synapse had some issues integrating with the VNA.
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VP/Other Executive
Fujifilm offered a very interesting AI tool for our cancer screening, and we were considering that...
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CMO
The support from Fujifilm during the COVID-19 crisis has been very good. Their support has been on...
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CMO
Fuji has very good responses. We have a great relationship with them. They treat us very well, and...
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CMO
Fuji’s strength is their easy-to-use software. The radiology department is doing a pretty good job...
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CMO
I am very happy with what we have. I don’t want any changes. Fuji has done a great job in terms of...
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CMO
When we start a project and have a request for information, Fuji delivers a very good solution for a...
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CMO
Our hospital is very satisfied, and our financial people are very satisfied. As clinicians, we think...
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CIO
The PACS does not at all meet the promises made at the time of the purchase. The company's support...
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Manager
We have received our money’s worth because we didn’t pay a lot and we got almost all of Fujifilm's products....
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Manager
Sometimes we don’t see Fujifilm's executives because they are connected through the company. For...
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Manager
The system is working well. We have a lot of problems, but they are not related to the PACS itself....
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Manager
I hope our satisfaction increases over the next year. We would like to install a new version of the...
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Manager
Synapse is missing a lot of support of structured reports and non-DICOM files. Overall, our...
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Manager
One of the most important things in a PACS is the service. Fujifilm is a very slow company. They are...
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Manager
Fujifilm, together with a local company, did our implementation. The local technicians are quite...
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Manager
Synapse is very easy to use, but it is not perfect. It is not the best, but it is very good and easy...
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Director
We would not buy from Fuji again if we were starting fresh. We have had a lot of issues on and off,...
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Director
It does not feel like Fuji is customer focused. It feels like they are out for the money. As long as...
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Director
We have a lot of issues with interfaces. Our biggest problems are Fuji’s PACS and RIS. When we...
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Director
We did not have a good implementation, and no update has been much better. The implementation felt...
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Director
Fuji says that they are trying to work with us. We go through phases in which we have discussions...
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Director
We have a lot of regrets with Fuji, and we wish we would have asked more questions when we were...
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Director
There is nothing proactive about the way Fuji operates. I would give Fuji a low score on being...
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Director
Upgrades are okay, but Fuji is not proactive and doesn’t run with the ball. We handle a lot of the...
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Director
The system is complex, and sometimes I think it is so complex that even the Fuji team does not...
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Director
The executive involvement with Fuji is poor. If we press and stir things up, we can get some...
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Director
Some of the support is okay. Sometimes we actually get good support, but that is rare. And we have...
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The Shifting Market of Global PACS