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KLAS Research Director - Eder Lagemann
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Eder Lagemann

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eder.lagemann@klasresearch.com

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We are eventually going to do an RFP. There are some benefits to Synapse, but there are some things...

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Our relationship with Fujifilm is very good. Synapse is a robust tool. It doesn’t have a history of...

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The only thing that we noticed as a negative thing is that when we did our implementation, Fujifilm...

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With the system, we can't do image storing or distribution. We ask for improvements, but Fujifilm...

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We tried to go to the most recent version, but we didn’t feel that it was secure. Fujifilm was...

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CIO

Whenever we needed integration, we didn’t have problems with Fuji. Usually, the problem was from...

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CIO

There is an effect between us and the supplier that has been going on for a long time. We are...

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Fujifilm's people are great and very proactive. They provide good support to our organization. I...

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Manager

During the upgrade, I did have some engagement with Fujifilm's senior management. We had to escalate...

Dec 2020
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The hardware implementation took a couple of years. We paid for the hardware on day zero, so we lost...

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Fujifilm has great resources who come on-site. They will work around our schedule and sit with our...

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The people in the medical imaging department swear by the product. Their lives revolve around this...

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Fujifilm means well. Their heart is in the right place, but they often trip over themselves when...

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I suppose it is helping people work from home. That is the future. A significant portion of our...

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We received a little training, and we were supposed to get more. But we have put that on hold...

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We are looking at adding some new functionality into Synapse and upgrading a few different systems...

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My hope is that maybe the issues we have with Synapse will be fixed and that we will be happy again....

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We have been with Fujifilm for a long time, and we had to do an upgrade that was basically sold to...

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When we try to load things in Synapse, there is no consistency. It won’t save any settings that are...

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For the easy issues, the support for Synapse isn't bad. If we phone the support people about an easy...

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CIO

We had a lot of problems with remote radiologists not being able to connect to Synapse. These...

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The integration between Synapse and our core EMR is great and seamless.

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The usability of Synapse today is great, and we have no problems at all. I don’t hear complaints...

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VP/Other Executive

We didn’t have much for Fujifilm to do during COVID-19. The vendor has always been super responsive....

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VP/Other Executive

The system is easy to upgrade, so we keep it up to date. It performs very well. We added some new...

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VP/Other Executive

Fujifilm is very reasonable with their charges. The upgrades and the system are so good that we...

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VP/Other Executive

Synapse had some issues integrating with the VNA.

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Fujifilm offered a very interesting AI tool for our cancer screening, and we were considering that...

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