Synapse (Non-US) Comments

 
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VP/Other Executive

Service and Support

We didn’t have much for Fujifilm to do during COVID-19. The vendor has always been super responsive....

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The system is easy to upgrade, so we keep it up to date. It performs very well. We added some new...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Fujifilm is very reasonable with their charges. The upgrades and the system are so good that we...

Jul 2020
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VP/Other Executive

Interfacing and Integration

Synapse had some issues integrating with the VNA.

Jul 2020
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VP/Other Executive

Technology

Fujifilm offered a very interesting AI tool for our cancer screening, and we were considering that...

Jul 2020
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CMO

Service and Support

The support from Fujifilm during the COVID-19 crisis has been very good. Their support has been on...

Jun 2020
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CMO

Relationship

Fuji has very good responses. We have a great relationship with them. They treat us very well, and...

Jun 2020
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CMO

Functionality and Upgrades

Fuji’s strength is their easy-to-use software. The radiology department is doing a pretty good job...

Jun 2020
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CMO

Functionality and Upgrades

I am very happy with what we have. I don’t want any changes. Fuji has done a great job in terms of...

Jun 2020
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CMO

ROI / Cost (care and feeding)

When we start a project and have a request for information, Fuji delivers a very good solution for a...

Jun 2020
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CMO

Service and Support

Our hospital is very satisfied, and our financial people are very satisfied. As clinicians, we think...

Jun 2020
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CIO

Service and Support

The PACS does not at all meet the promises made at the time of the purchase. The company's support...

May 2020
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Manager

ROI / Cost (care and feeding)

We have received our money’s worth because we didn’t pay a lot and we got almost all of Fujifilm's products....

May 2020
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Manager

Service and Support

Sometimes we don’t see Fujifilm's executives because they are connected through the company. For...

May 2020
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Manager

Functionality and Upgrades

The system is working well. We have a lot of problems, but they are not related to the PACS itself....

May 2020
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Manager

Future Outlook

I hope our satisfaction increases over the next year. We would like to install a new version of the...

May 2020
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Manager

Technology

Synapse is missing a lot of support of structured reports and non-DICOM files. Overall, our...

May 2020
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Manager

Other Observations & Comments

One of the most important things in a PACS is the service. Fujifilm is a very slow company. They are...

May 2020
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Manager

Implementation and Training

Fujifilm, together with a local company, did our implementation. The local technicians are quite...

May 2020
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Manager

Functionality and Upgrades

Synapse is very easy to use, but it is not perfect. It is not the best, but it is very good and easy...

May 2020
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Director

Service and Support

We would not buy from Fuji again if we were starting fresh. We have had a lot of issues on and off,...

Mar 2020
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Director

Relationship

It does not feel like Fuji is customer focused. It feels like they are out for the money. As long as...

Mar 2020
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Director

Service and Support

We have a lot of issues with interfaces. Our biggest problems are Fuji’s PACS and RIS. When we...

Mar 2020
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Director

Implementation and Training

We did not have a good implementation, and no update has been much better. The implementation felt...

Mar 2020
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Director

Service and Support

Fuji says that they are trying to work with us. We go through phases in which we have discussions...

Mar 2020
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Director

Functionality and Upgrades

We have a lot of regrets with Fuji, and we wish we would have asked more questions when we were...

Mar 2020
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Director

Service and Support

There is nothing proactive about the way Fuji operates. I would give Fuji a low score on being...

Mar 2020
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Director

Service and Support

Upgrades are okay, but Fuji is not proactive and doesn’t run with the ball. We handle a lot of the...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The system is complex, and sometimes I think it is so complex that even the Fuji team does not...

Mar 2020
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Director

Relationship

The executive involvement with Fuji is poor. If we press and stir things up, we can get some...

Mar 2020
 Helpful

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Director

Service and Support

Some of the support is okay. Sometimes we actually get good support, but that is rare. And we have...

Mar 2020
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CIO

Service and Support

We were having some issues with being able to view our images, and the Fuji people were really good....

Jan 2020
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CIO

Relationship

The ease of use for the end users could be improved. I don't see any of Fuji's executive or business...

Jan 2020
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CIO

Other Observations & Comments

If we were to start over, we would look around. We would want to do a detailed study and see where...

Jan 2020
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CIO

ROI / Cost (care and feeding)

Fuji has been better than the average vendor at delivering new technology that meets our needs. Fuji...

Jan 2020
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Manager

Service and Support

Fujifilm has a reasonably sized team. We have regular communication with Fujifilm. They are good at...

Jan 2020
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Manager

Functionality and Upgrades

Synapse is not a proprietary hardware set, but the setup of the system and the configuration...

Jan 2020
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Manager

Functionality and Upgrades

The Synapse app is very popular. Our imaging team likes Fuji as a vendor and likes the Fuji staff....

Jan 2020
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Manager

Functionality and Upgrades

Our leadership is really excited about the new version of Synapse. Fuji keeps trying to get things...

Jan 2020
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Manager

Implementation and Training

One of our units received training from Fuji, and they were very pleased with the training. Fuji...

Jan 2020
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Manager

Interfacing and Integration

I will give Fuji a high score on integration if I can caveat the score. When we integrated Synapse...

Jan 2020
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Manager

Functionality and Upgrades

We are refreshing our Synapse hardware and updating the app. I am really pleased. Our leadership is...

Jan 2020
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Manager

Relationship

Fuji doesn’t seem proactive. I shouldn’t have to ask for certain things. There were simple things...

Jan 2020
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Manager

Relationship

Fuji keeps their promises eventually. The executive involvement has been very little so far. The...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Fujifilm does not nickel-and-dime us. They don’t try to charge us for every little thing. They are...

Jan 2020
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Manager

Interfacing and Integration

The integration with our EMR is quite seamless. Our RIS produces a text report for the...

Jan 2020
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Manager

Relationship

The staff is very cozy, and I see us having an ongoing, long-term relationship with Fujifilm. Our...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

We are planning an update to the new version because we are having some issues right now with the...

Dec 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

Synapse is a pretty good product, and it integrates a lot of things that other PACS products don't...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

We had a problem with the database, and Fujifilm tried to help us, but there was a little struggle...

Dec 2019
 Helpful

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Director

Technology

Synapse is stable, and we don't have problems. Fujifilm is aligned with the market, and they are...

Oct 2019
 Helpful

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Director

Service and Support

Fujifilm could improve Synapse by fine-tuning the system. Fujifilm uses a third party to maintain...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The version we have of Synapse is functionally quite far behind some of the other systems on the...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

There is functionality in Synapse that just doesn’t work. There is no peer-review system. One piece...

Oct 2019
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Manager

Interfacing and Integration

There are some nice, new things in Synapse. We have linked with another Fujifilm site, and that...

Oct 2019
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Manager

Implementation and Training

I can’t say that the training for Synapse is done very well, even though Fujifilm is contracted to...

Oct 2019
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Manager

Technology

There are better, more valuable systems than Synapse out there for the same price. Because of our...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

When we log in to Synapse, it doesn’t give us certain notifications. The system has only a list of...

Oct 2019
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Manager

Sales and Contracting

Unfortunately, Fujifilm’s contract is very restrictive. We have to pay for any new technology that...

Oct 2019
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Manager

Sales and Contracting

We were sold Fujifilm’s product on the basis that we would get phone calls and spare parts if there...

Oct 2019
 Helpful

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Manager

Relationship

It is hard to get Fujifilm’s executive level to understand the frustrations we feel on our level.

Oct 2019
 Helpful

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Manager

Other Observations & Comments

If a friend or peer was looking at Fujifilm and another vendor and Fujifilm happened to be cheaper,...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

I am hoping for a little improvement with Fujifilm over the next 12 months, but my gut feeling says...

Oct 2019
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Manager

Service and Support

Fujifilm’s engineers will come in and will fix a problem. If a problem has a cost, we often don’t...

Oct 2019
 Helpful

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Manager

Implementation and Training

Fujifilm’s initial training is very good, but ongoing training is hard to get ahold of. There is an...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

In other software, it takes two clicks to get where we want to go. With Synapse, it can take us six...

Oct 2019
 Helpful

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Manager

Technology

Fujifilm met all of our needs a few years ago, but time has moved on and we really feel that we are...

Oct 2019
 Helpful

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Manager

Relationship

Fujifilm was made to be our long-term partner. We are really happy with them. Fujifilm does have...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We recently upgraded, and some people prefer the old version to the new version. We have a little...

Aug 2019
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Manager

ROI / Cost (care and feeding)

When vendors sell through someone else, keeping promises can be hard. The support company charges...

Aug 2019
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Manager

Functionality and Upgrades

The product is great and handles our needs very well. We have many different hospitals and...

Jul 2019
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Manager

Service and Support

The best part of working with the vendor is the level of support we get. Getting in contact with the...

Jul 2019
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CIO

Interfacing and Integration

Our PACS solution from Fuji is very stable and doesn’t give us problems. The product integrates well...

Jun 2019
 Helpful

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Director

Technology

Fujifilm's execution, service, and support are good. The system is stable. Over the last few years,...

May 2019
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Manager

Relationship

The representatives from Fujifilm don't have the right expertise. They should listen to the end...

May 2019
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Manager

Functionality and Upgrades

Fujifilm never meets deadlines. When the product is being upgraded or new things are in the...

May 2019
 Helpful

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Manager

Other Observations & Comments

I don't think Synapse is part of our long-term plans, but that depends on the new upgrade. If the...

May 2019
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Manager

Relationship

Fujifilm hasn't been keeping their promises lately. We have been with them for several years, and we...

May 2019
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Manager

Functionality and Upgrades

Synapse is lagging. That has a direct impact on the radiologists. I want to see the cardiology side...

May 2019
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CIO

Functionality and Upgrades

Everything has been going alright, but I expected more from Fujifilm, especially in the service...

Apr 2019
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Manager

Other Observations & Comments

What worries me about Fuji is how we are going to upgrade to the new version of Synapse among all...

Apr 2019
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Manager

Functionality and Upgrades

We have had bad experiences in the past with migrating from an older to a newer version of our...

Apr 2019
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Manager

Functionality and Upgrades

Synapse works fine in its current version. We haven’t had many issues, and the overall product...

Apr 2019
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Manager

Relationship

I would recommend Synapse to other hospitals because, generally, Fujifilm is accessible to resolve...

Apr 2019
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CIO

Interfacing and Integration

Synapse integrates with our EMR. We are testing the specific functionality, user friendliness, and...

Apr 2019
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CIO

Service and Support

Fujifilm is very responsive. We have neede