Cybersecurity Is Critical in Today's Environment
Synapse (Non-US)
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VP/Other Executive
Fuji is definitely in our long-term plans because they have been doing well. With Fuji, we have a...
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VP/Other Executive
The vendor is a bit slow to come up with innovations for the market. For instance, light screening...
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CIO
Fujifilm set an expectation that I felt was unrealistic, so my colleagues and I had to reset it. We...
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CIO
Fujifilm has never gone out of their way to charge us. They are pretty good with us.
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CIO
Fujifilm's implementation was very professional. The solution was interoperable to start with. We...
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CIO
We can throw anything at our radiologists, and they will use it quite happily. They work in a very...
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CIO
Fujifilm meets our needs, but they are scared about introducing an AI, even though I really want...
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CIO
Moving forwards with Fuji is 50/50; it depends on the area. The direction in the future is to look...
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CIO
For implementations or upgrades, Fujifilm is right up there. There have been a couple of problems,...
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CIO
We have an account person, but from an executive role, no one from Fujifilm comes out and talks to...
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CIO
I don’t expect our satisfaction to change much for Fujifilm. I expect that everyone is happy with...
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VP/Other Executive
There are some irritants right now with this product. We are trying to correct those irritants, but...
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Manager
We are eventually going to do an RFP. There are some benefits to Synapse, but there are some things...
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Manager
Synapse has worked well for us. We are happy with the technology, but it is not perfect. We can use...
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Manager
Our reseller has gotten better, but we are still having issues with an upgrade not working in our...
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CIO
Our relationship with Fujifilm is very good. Synapse is a robust tool. It doesn’t have a history of...
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CIO
The only thing that we noticed as a negative thing is that when we did our implementation, Fujifilm...
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CIO
With the system, we can't do image storing or distribution. We ask for improvements, but Fujifilm...
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CIO
We tried to go to the most recent version, but we didn’t feel that it was secure. Fujifilm was...
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CIO
Whenever we needed integration, we didn’t have problems with Fuji. Usually, the problem was from...
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CIO
There is an effect between us and the supplier that has been going on for a long time. We are...
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CIO
Fujifilm's people are great and very proactive. They provide good support to our organization. I...
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Manager
During the upgrade, I did have some engagement with Fujifilm's senior management. We had to escalate...
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Manager
The hardware implementation took a couple of years. We paid for the hardware on day zero, so we lost...
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Manager
Fujifilm has great resources who come on-site. They will work around our schedule and sit with our...
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Manager
The people in the medical imaging department swear by the product. Their lives revolve around this...
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Manager
Fujifilm means well. Their heart is in the right place, but they often trip over themselves when...
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Manager
I suppose it is helping people work from home. That is the future. A significant portion of our...
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Manager
We received a little training, and we were supposed to get more. But we have put that on hold...
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Manager
We are looking at adding some new functionality into Synapse and upgrading a few different systems...
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Manager
My hope is that maybe the issues we have with Synapse will be fixed and that we will be happy again....
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Manager
We have been with Fujifilm for a long time, and we had to do an upgrade that was basically sold to...
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Manager
When we try to load things in Synapse, there is no consistency. It won’t save any settings that are...
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Manager
For the easy issues, the support for Synapse isn't bad. If we phone the support people about an easy...
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CIO
We had a lot of problems with remote radiologists not being able to connect to Synapse. These...
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CIO
The integration between Synapse and our core EMR is great and seamless.
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CIO
The usability of Synapse today is great, and we have no problems at all. I don’t hear complaints...
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