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Synapse (Non-US)
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

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eder.lagemann@klasresearch.com

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User Commentary

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VP/Other Executive

Fuji is definitely in our long-term plans because they have been doing well. With Fuji, we have a...

Sep 2021
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VP/Other Executive

The vendor is a bit slow to come up with innovations for the market. For instance, light screening...

Sep 2021
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CIO

Fujifilm set an expectation that I felt was unrealistic, so my colleagues and I had to reset it. We...

Jun 2021
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CIO

Fujifilm has never gone out of their way to charge us. They are pretty good with us.

Jun 2021
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CIO

Fujifilm's implementation was very professional. The solution was interoperable to start with. We...

Jun 2021
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CIO

We can throw anything at our radiologists, and they will use it quite happily. They work in a very...

Jun 2021
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CIO

Fujifilm meets our needs, but they are scared about introducing an AI, even though I really want...

Jun 2021
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CIO

Moving forwards with Fuji is 50/50; it depends on the area. The direction in the future is to look...

Jun 2021
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CIO

For implementations or upgrades, Fujifilm is right up there. There have been a couple of problems,...

Jun 2021
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CIO

We have an account person, but from an executive role, no one from Fujifilm comes out and talks to...

Jun 2021
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CIO

I don’t expect our satisfaction to change much for Fujifilm. I expect that everyone is happy with...

Jun 2021
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VP/Other Executive

There are some irritants right now with this product. We are trying to correct those irritants, but...

Feb 2021
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Manager

We are eventually going to do an RFP. There are some benefits to Synapse, but there are some things...

Feb 2021
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Manager

Synapse has worked well for us. We are happy with the technology, but it is not perfect. We can use...

Feb 2021
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Manager

Our reseller has gotten better, but we are still having issues with an upgrade not working in our...

Feb 2021
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CIO

Our relationship with Fujifilm is very good. Synapse is a robust tool. It doesn’t have a history of...

Jan 2021
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CIO

The only thing that we noticed as a negative thing is that when we did our implementation, Fujifilm...

Jan 2021
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CIO

With the system, we can't do image storing or distribution. We ask for improvements, but Fujifilm...

Jan 2021
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CIO

We tried to go to the most recent version, but we didn’t feel that it was secure. Fujifilm was...

Jan 2021
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CIO

Whenever we needed integration, we didn’t have problems with Fuji. Usually, the problem was from...

Jan 2021
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CIO

There is an effect between us and the supplier that has been going on for a long time. We are...

Jan 2021
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CIO

Fujifilm's people are great and very proactive. They provide good support to our organization. I...

Jan 2021
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Manager

During the upgrade, I did have some engagement with Fujifilm's senior management. We had to escalate...

Dec 2020
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Manager

The hardware implementation took a couple of years. We paid for the hardware on day zero, so we lost...

Dec 2020
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Manager

Fujifilm has great resources who come on-site. They will work around our schedule and sit with our...

Dec 2020
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Manager

The people in the medical imaging department swear by the product. Their lives revolve around this...

Dec 2020
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Manager

Fujifilm means well. Their heart is in the right place, but they often trip over themselves when...

Dec 2020
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Manager

I suppose it is helping people work from home. That is the future. A significant portion of our...

Dec 2020
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Manager

We received a little training, and we were supposed to get more. But we have put that on hold...

Nov 2020
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Manager

We are looking at adding some new functionality into Synapse and upgrading a few different systems...

Nov 2020
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Manager

My hope is that maybe the issues we have with Synapse will be fixed and that we will be happy again....

Nov 2020
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(0)
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Manager

We have been with Fujifilm for a long time, and we had to do an upgrade that was basically sold to...

Nov 2020
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Manager

When we try to load things in Synapse, there is no consistency. It won’t save any settings that are...

Nov 2020
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Manager

For the easy issues, the support for Synapse isn't bad. If we phone the support people about an easy...

Nov 2020
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CIO

We had a lot of problems with remote radiologists not being able to connect to Synapse. These...

Oct 2020
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CIO

The integration between Synapse and our core EMR is great and seamless.

Oct 2020
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CIO

The usability of Synapse today is great, and we have no problems at all. I don’t hear complaints...

Oct 2020
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