Synapse (Non-US)
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

There is no need that I have that the product is not addressing. The product is quite nice. In fact,...

Jun 2022
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CIO

The vendor could charge a little more. Their folks are willing to come and show us how to optimize...

Jun 2022
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CIO

We started with another solution, but we decided to go with Fujifilm's solution, and we were very...

Jun 2022
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VP/Other Executive

We get a good deal of support from Fujifilm. We would expect to be charged for that, but the vendor...

Jun 2022
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VP/Other Executive

I like that Fujifilm is happy to work with us on vendor neutral archiving. And they worked very well...

Jun 2022
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VP/Other Executive

Synapse is the most stable product we have currently. It does what it is supposed to do. If we need...

Jun 2022
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Physician

Every time we try to implement an upgrade, something breaks, and the product doesn't work for a...

Apr 2022
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Physician

We were told that the product would work with any browser, including Google Chrome, Internet...

Apr 2022
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Physician

The product doesn’t scroll well. Half the time, we end up scrolling through images, and things don't...

Apr 2022
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Physician

We have plans to hold a meeting to discuss replacing the product. We know that Fujifilm will be in...

Apr 2022
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Director

Synapse is easily integrated with our EMR, and that integration runs very smoothly. We get the...

Mar 2022
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Director

Some of the image manipulation tools within Synapse are getting a bit dated. Other than the imaging...

Mar 2022
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Director

On the clinical end, we don't need that much support because Synapse works quite smoothly; it does...

Mar 2022
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Manager

A few years ago, the vendor's training was fantastic, but now, it is very poor. Implementations...

Feb 2022
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Manager

When we escalate things to the vendor's executives, those things get a bit better. If Fujifilm...

Feb 2022
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Manager

The vendor isn't moving forward with new technology for our version of Synapse. There are other...

Feb 2022
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Manager

Over the last couple of years, Fujifilm has lost a lot of experience on their teams. They have a lot...

Feb 2022
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Manager

Synapse is a great viewer, and it has really good benefits. It is user specific, so users can pick...

Feb 2022
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Manager

Fujifilm needs to partner with a good dictation company. The dictation company that they are working...

Feb 2022
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Director

The new version, v.5, is much better than the prior version, v.4. It has better migration...

Jan 2022
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Director

The product's new view is very good, and the view is important for our radiologists as they do their...

Jan 2022
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Director

We have a good relationship with the vendor and their partner in our country. I can't think of...

Jan 2022
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Director

We have had some integration issues and interoperability difficulties with the product, so I want to...

Jan 2022
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Manager

Our biggest issues are with Fuji's support. They have changed a lot of their support infrastructure...

Jan 2022
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Manager

Since we updated to the most current version of Synapse, we have had a lot of issues. We weren’t...

Jan 2022
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Manager

Aside from our virtual desktop infrastructure, Synapse integrates well with our other applications....

Jan 2022
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Manager

Fuji has some architects and engineers that have been working for them for many years, and those are...

Jan 2022
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Director

Synapse is a more stable system than some of the other systems we have. We don't have many problems...

Jan 2022
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Manager

Overall, we are quite happy with the vendor's service and the system's performance. Our hospital is...

Jan 2022
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Manager

The technical services that we have received from the vendor have been high quality. The vendor...

Jan 2022
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Manager

I think that Fujifilm could empower us a bit more as system administrators. In the past, there were...

Jan 2022
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VP/Other Executive

Synapse was part of our organization’s strategic plan. We are running with it and have no problems....

Dec 2021
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VP/Other Executive

Once Fujifilm promises that they will supply something, they don't charge us. It is part of the...

Dec 2021
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Physician

Our experience with Fujifilm has been good. Stability is one of the system's key strengths. I can't...

Dec 2021
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Physician

We used another system before Synapse. A PACS is a PACS. Every vendor's hanging protocols are...

Dec 2021
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Physician

Synapse is a good system, and it does what we need it to do. It is nice that the system allows some...

Dec 2021
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Physician

Setting up the system's integration was very, very easy. With our previous system, we had a bridge...

Dec 2021
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Physician

I would like to see more AI capabilities built in to the system. I haven't seen any AI platforms...

Dec 2021
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Manager

Synapse does the job but perhaps not exactly in the way we wish it would. For example, having a...

Dec 2021
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Manager

Synapse's front interface is very clunky. Fujifilm must think they get paid by the mile because they...

Dec 2021
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Manager

When we raise our concerns to the vendor, they always respond positively. I have never had a PACS...

Dec 2021
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Manager

The positive aspect of Synapse is that it is reliable. We see very little downtime, and any severe...

Dec 2021
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Manager

Whenever we do an upgrade, Fujifilm offers us a disaster-recovery PACS. The disadvantage with that...

Dec 2021
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Manager

Ongoing training has become a problem for us, and COVID-19 hasn't helped because the training has...

Dec 2021
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Manager

We don't see much proactivity from the vendor. For example, I would think someone would monitor our...

Dec 2021
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Manager

The vendor works to minimize costs. They may charge us, but they won't charge the full work price.

Dec 2021
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Manager

We are moving away from Synapse. We were hamstrung by our contract, and our users have become...

Dec 2021
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Director

Synapse's integration abilities have been good. If the decision were up to me, I would probably buy...

Dec 2021
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Director

Fujifilm has a subcontractor for their radiology-information system. That causes problems. I would...

Dec 2021
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Director

The vendor's ongoing support is an issue. They have had a number of personnel changes among their...

Dec 2021
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Director

Fujifilm's executive involvement has been very high recently. We know that we are talking to the...

Dec 2021
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Director

The COVID-19 pandemic has affected our experience with Fujifilm a lot. They promised us a lot of...

Dec 2021
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Manager

It doesn't seem like Fuji is low on resources, but they take a long time to resolve things. Fuji's...

Dec 2021
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Manager

Fujifilm is an American company, but it seems like they are just starting out in our region and like...

Dec 2021
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Manager

Our contract ends in a year, and we are evaluating the PACS market. If the decision were up to me, I...

Dec 2021
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Manager

Our deployment is meant to be a managed service, but it doesn't seem like it. There are some...

Dec 2021
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Manager

Fuji needs to do their due diligence to do more quality upgrades. Fuji failed on multiple recent...

Dec 2021
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Manager

If we are just talking about the product once we achieved a stable environment, then things are...

Dec 2021
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Manager

We did another project where we were getting radiologists some new machines to do their reads. It...

Dec 2021
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Manager

Fuji's help desk people are not responsive enough in terms of getting back to us. We don't really...

Dec 2021
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Manager

The product is very good and stable. There are a lot of good features. Some of the 3D and special...

Dec 2021
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Manager

We have access to the reseller of the Fujifilm solution. After we access them, we understand there...

Dec 2021
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Manager

There are no hidden costs. The price is always fair, and we openly discuss and negotiate things....

Dec 2021
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Director

Our superuser is very familiar with Fujifilm, so the Fujifilm team carried out their knowledge to...

Oct 2021
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Director

Fujifilm sells us some things, like licenses, which are not needed at all. We invest money in things...

Oct 2021
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Director

Synapse has perfect integration with our EMR.

Oct 2021
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Manager

The software is stable; there is no downtime. Organizations need a vendor who can give them support,...

Oct 2021
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Manager

We chose Fujifilm because of their level of professionalism. We have developed a love for them...

Oct 2021
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VP/Other Executive

Fuji is definitely in our long-term plans because they have been doing well. With Fuji, we have a...

Sep 2021
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VP/Other Executive

The vendor is a bit slow to come up with innovations for the market. For instance, light screening...

Sep 2021
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CIO

Fujifilm set an expectation that I felt was unrealistic, so my colleagues and I had to reset it. We...

Jun 2021
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CIO

Fujifilm has never gone out of their way to charge us. They are pretty good with us.

Jun 2021
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CIO

Fujifilm's implementation was very professional. The solution was interoperable to start with. We...

Jun 2021
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CIO

We can throw anything at our radiologists, and they will use it quite happily. They work in a very...

Jun 2021
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CIO

Fujifilm meets our needs, but they are scared about introducing an AI, even though I really want...

Jun 2021
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