Synapse (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Technology

The system is slow, and my doctors don't like its image-scrolling abilities. We can't get the system...

Oct 2022
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Director

Functionality and Upgrades

Some of our doctors work with PACS at other hospitals, and we have seen that other PACS have more...

Oct 2022
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Director

Relationship

The executive engagement that we currently receive from Fujifilm is a little slow. We have to go...

Oct 2022
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Director

Service and Support

Synapse is very easy and intuitive to use. The vendor's support is very good, and the vendor is...

Oct 2022
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Manager

Future Outlook

We haven't explored some of Synapse's features. The vendor has made a lot of improvements to the new...

Oct 2022
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Manager

Service and Support

Our level of satisfaction with Fujifilm is very high. The vendor's team is very close to reaching...

Oct 2022
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Manager

Implementation and Training

We didn't receive any training after our implementation. It would be nice if the vendor could...

Oct 2022
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Manager

ROI / Cost (care and feeding)

The value that we receive from Synapse is good for the money that we pay for it. We have a good...

Oct 2022
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Analyst/Coordinator

Sales and Contracting

Fujifilm's product is good, and the support is also good. So far, we haven't had a problem with the...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Training is an area where Fujifilm could improve. They only did training during the implementation a...

Oct 2022
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Manager

Relationship

Fujifilm's PACS is a distinguished product. I have worked with other PACS solutions, and this is the...

Oct 2022
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Manager

Interfacing and Integration

Users really like the system; the interface is intuitive.

Oct 2022
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Manager

Functionality and Upgrades

Some administrative indicators are not available. That is a detail Fujifilm could improve. For...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

All PACS systems are broadly the same. They present x-rays, and we can add bits and pieces to do...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

My clinicians are more interested in managing their machinery effectively and efficiently than in...

Sep 2022
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VP/Other Executive

Interfacing and Integration

Some APIs would be good, but we depend on our EMR to consume those APIs. The interfacing piece is...

Sep 2022
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VP/Other Executive

Other Observations & Comments

Synapse is old and comes from a different generation. A PACS system costs a huge amount of money to...

Sep 2022
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CIO

Service and Support

Fujifilm tries to keep up with us and provide better support every day. We appreciate that.

Aug 2022
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CIO

Service and Support

The vendor used to provide excellent customer support, and they need to focus on getting back to...

Aug 2022
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Physician

Lessons Learned

We don't have all of the functionality that we need, but that is a licensing issue. When our...

Aug 2022
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Physician

Service and Support

The vendor's support was downgraded when the vendor had a personnel change. Fujifilm needs to work...

Aug 2022
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Physician

ROI / Cost (care and feeding)

The product has good value. The vendor has several modalities, and our contract with them is quite...

Aug 2022
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Physician

Future Outlook

If Fujifilm were to fix our issues, our overall satisfaction wouldn't change. However, if the...

Aug 2022
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Physician

Technology

Other platforms have much easier ways to edit images that have been entered into them incorrectly....

Aug 2022
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Physician

Technology

Synapse is very easy to work with when we are doing VPNs. I have used other platforms that are heavy...

Aug 2022
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Physician

Functionality and Upgrades

Synapse isn't perfect, but it is very workable and user friendly. Everything in the system is close...

Aug 2022
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Physician

Implementation and Training

The product basically does what the vendor says that it does. We received really good support from...

Aug 2022
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Physician

Relationship

We know that we can contact the vendor anytime that something goes wrong, and they will try to fix...

Aug 2022
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Physician

Service and Support

The vendor's implementations depend on their personnel. Fujifilm's support used to gravitate around...

Aug 2022
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Manager

Functionality and Upgrades

Some opportunities for improvement include making the product web based, allowing more detailed...

Aug 2022
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Manager

Technology

Stability is one of Fujifilm's strengths.

Aug 2022
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Manager

Functionality and Upgrades

I like the functionality of this product.

Aug 2022
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Manager

Functionality and Upgrades

We feel let down by Fujifilm. Their system hasn’t actually been able to do all the things that they...

Jul 2022
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CIO

Relationship

I love working with Fuji and their team. Fuji's team works closely with us, and they are very...

Jun 2022
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CIO

Functionality and Upgrades

Fuji's PACS is super robust and easy to integrate with our medical equipment. One small...

Jun 2022
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CIO

Implementation and Training

There is no need that I have that the product is not addressing. The product is quite nice. In fact,...

Jun 2022
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CIO

ROI / Cost (care and feeding)

The vendor could charge a little more. Their folks are willing to come and show us how to optimize...

Jun 2022
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CIO

Interfacing and Integration

We started with another solution, but we decided to go with Fujifilm's solution, and we were very...

Jun 2022
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CIO

Service and Support

When we had issues during the upgrade, Fujifilm’s folks were great to work with. They helped us...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We get a good deal of support from Fujifilm. We would expect to be charged for that, but the vendor...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

I like that Fujifilm is happy to work with us on vendor neutral archiving. And they worked very well...

Jun 2022
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VP/Other Executive

Service and Support

Synapse is the most stable product we have currently. It does what it is supposed to do. If we need...

Jun 2022
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Physician

Implementation and Training

Every time we try to implement an upgrade, something breaks, and the product doesn't work for a...

Apr 2022
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Physician

Relationship

We were told that the product would work with any browser, including Google Chrome, Internet...

Apr 2022
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Physician

Functionality and Upgrades

The product doesn’t scroll well. Half the time, we end up scrolling through images, and things don't...

Apr 2022
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Physician

Future Outlook

We have plans to hold a meeting to discuss replacing the product. We know that Fujifilm will be in...

Apr 2022
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Director

Functionality and Upgrades

Synapse is easily integrated with our EMR, and that integration runs very smoothly. We get the...

Mar 2022
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Director

Functionality and Upgrades

Some of the image manipulation tools within Synapse are getting a bit dated. Other than the imaging...

Mar 2022
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Director

ROI / Cost (care and feeding)

On the clinical end, we don't need that much support because Synapse works quite smoothly; it does...

Mar 2022
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Manager

Implementation and Training

A few years ago, the vendor's training was fantastic, but now, it is very poor. Implementations...

Feb 2022
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Manager

Service and Support

When we escalate things to the vendor's executives, those things get a bit better. If Fujifilm...

Feb 2022
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Manager

Technology

The vendor isn't moving forward with new technology for our version of Synapse. There are other...

Feb 2022
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Manager

Service and Support

Over the last couple of years, Fujifilm has lost a lot of experience on their teams. They have a lot...

Feb 2022
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Manager

Functionality and Upgrades

Synapse is a great viewer, and it has really good benefits. It is user specific, so users can pick...

Feb 2022
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Manager

Functionality and Upgrades

Fujifilm needs to partner with a good dictation company. The dictation company that they are working...

Feb 2022
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Director

Functionality and Upgrades

The new version, v.5, is much better than the prior version, v.4. It has better migration...

Jan 2022
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Director

Functionality and Upgrades

The product's new view is very good, and the view is important for our radiologists as they do their...

Jan 2022
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Director

Relationship

We have a good relationship with the vendor and their partner in our country. I can't think of...

Jan 2022
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Director

Interfacing and Integration

We have had some integration issues and interoperability difficulties with the product, so I want to...

Jan 2022
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Manager

Service and Support

Our biggest issues are with Fuji's support. They have changed a lot of their support infrastructure...

Jan 2022
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Manager

Functionality and Upgrades

Since we updated to the most current version of Synapse, we have had a lot of issues. We weren’t...

Jan 2022
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Manager

Interfacing and Integration

Aside from our virtual desktop infrastructure, Synapse integrates well with our other applications....

Jan 2022
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Manager

Relationship

Fuji has some architects and engineers that have been working for them for many years, and those are...

Jan 2022
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Director

Functionality and Upgrades

Synapse is a more stable system than some of the other systems we have. We don't have many problems...

Jan 2022
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Manager

Functionality and Upgrades

Overall, we are quite happy with the vendor's service and the system's performance. Our hospital is...

Jan 2022
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Manager

Service and Support

The technical services that we have received from the vendor have been high quality. The vendor...

Jan 2022
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Manager

ROI / Cost (care and feeding)

I think that Fujifilm could empower us a bit more as system administrators. In the past, there were...

Jan 2022
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VP/Other Executive

Future Outlook

Synapse was part of our organization’s strategic plan. We are running with it and have no problems....

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Once Fujifilm promises that they will supply something, they don't charge us. It is part of the...

Dec 2021
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Physician

Technology

Our experience with Fujifilm has been good. Stability is one of the system's key strengths. I can't...

Dec 2021
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Physician

Functionality and Upgrades

We used another system before Synapse. A PACS is a PACS. Every vendor's hanging protocols are...

Dec 2021
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Physician

Functionality and Upgrades

Synapse is a good system, and it does what we need it to do. It is nice that the system allows some...

Dec 2021
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Physician

Interfacing and Integration

Setting up the system's integration was very, very easy. With our previous system, we had a bridge...

Dec 2021
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Physician

Functionality and Upgrades

I would like to see more AI capabilities built in to the system. I haven't seen any AI platforms...

Dec 2021
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Manager

Functionality and Upgrades

Synapse does the job but perhaps not exactly in the way we wish it would. For example, having a...

Dec 2021
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Manager

Functionality and Upgrades

Synapse's front interface is very clunky. Fujifilm must think they get paid by the mile because they...

Dec 2021
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Manager

Relationship

When we raise our concerns to the vendor, they always respond positively. I have never had a PACS...

Dec 2021
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Manager

Service and Support

The positive aspect of Synapse is that it is reliable. We see very little downtime, and any severe...

Dec 2021
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Manager

Technology

Whenever we do an upgrade, Fujifilm offers us a disaster-recovery PACS. The disadvantage with that...

Dec 2021
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Manager

Implementation and Training

Ongoing training has become a problem for us, and COVID-19 hasn't helped because the training has...

Dec 2021
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Manager

Relationship

We don't see much proactivity from the vendor. For example, I would think someone would monitor our...

Dec 2021
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Manager

ROI / Cost (care and feeding)

The vendor works to minimize costs. They may charge us, but they won't charge the full work price.

Dec 2021
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Manager

Functionality and Upgrades

We are moving away from Synapse. We were hamstrung by our contract, and our users have become...

Dec 2021
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Director

Future Outlook

Synapse's integration abilities have been good. If the decision were up to me, I would probably buy...

Dec 2021
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Director

Technology

Fujifilm has a subcontractor for their radiology-information system. That causes problems. I would...

Dec 2021
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Director

Service and Support

The vendor's ongoing support is an issue. They have had a number of personnel changes among their...

Dec 2021
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Director

Relationship

Fujifilm's executive involvement has been very high recently. We know that we are talking to the...

Dec 2021
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Director

ROI / Cost (care and feeding)

The COVID-19 pandemic has affected our experience with Fujifilm a lot. They promised us a lot of...

Dec 2021
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Manager

Service and Support

It doesn't seem like Fuji is low on resources, but they take a long time to resolve things. Fuji's...

Dec 2021
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Manager

Relationship

Fujifilm is an American company, but it seems like they are just starting out in our region and like...

Dec 2021
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Manager

Future Outlook

Our contract ends in a year, and we are evaluating the PACS market. If the decision were up to me, I...

Dec 2021
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Manager

Relationship

Our deployment is meant to be a managed service, but it doesn't seem like it. There are some...

Dec 2021
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Manager

Functionality and Upgrades

Fuji needs to do their due diligence to do more quality upgrades. Fuji failed on multiple recent...

Dec 2021
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Manager

Functionality and Upgrades

If we are just talking about the product once we achieved a stable environment, then things are...

Dec 2021
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Manager

Technology

We did another project where we were getting radiologists some new machines to do their reads. It...

Dec 2021
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Manager

Service and Support

Fuji's help desk people are not responsive enough in terms of getting back to us. We don't really...

Dec 2021
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Manager

Functionality and Upgrades

The product is very good and stable. There are a lot of good features. Some of the 3D and special...

Dec 2021
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Manager

Service and Support

We have access to the reseller of the Fujifilm solution. After we access them, we understand there...

Dec 2021
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Manager

ROI / Cost (care and feeding)

There are no hidden costs. The price is always fair, and we openly discuss and negotiate things....

Dec 2021
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