Synapse (Non-US)
Filtered view: All
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
There is no need that I have that the product is not addressing. The product is quite nice. In fact,...
Login or Create an Account to see details.
The vendor could charge a little more. Their folks are willing to come and show us how to optimize...
Login or Create an Account to see details.
We started with another solution, but we decided to go with Fujifilm's solution, and we were very...
Login or Create an Account to see details.
We get a good deal of support from Fujifilm. We would expect to be charged for that, but the vendor...
Login or Create an Account to see details.
I like that Fujifilm is happy to work with us on vendor neutral archiving. And they worked very well...
Login or Create an Account to see details.
Synapse is the most stable product we have currently. It does what it is supposed to do. If we need...
Login or Create an Account to see details.
Every time we try to implement an upgrade, something breaks, and the product doesn't work for a...
Login or Create an Account to see details.
We were told that the product would work with any browser, including Google Chrome, Internet...
Login or Create an Account to see details.
The product doesn’t scroll well. Half the time, we end up scrolling through images, and things don't...
Login or Create an Account to see details.
We have plans to hold a meeting to discuss replacing the product. We know that Fujifilm will be in...
Login or Create an Account to see details.
Synapse is easily integrated with our EMR, and that integration runs very smoothly. We get the...
Login or Create an Account to see details.
Some of the image manipulation tools within Synapse are getting a bit dated. Other than the imaging...
Login or Create an Account to see details.
On the clinical end, we don't need that much support because Synapse works quite smoothly; it does...
Login or Create an Account to see details.
A few years ago, the vendor's training was fantastic, but now, it is very poor. Implementations...
Login or Create an Account to see details.
When we escalate things to the vendor's executives, those things get a bit better. If Fujifilm...
Login or Create an Account to see details.
The vendor isn't moving forward with new technology for our version of Synapse. There are other...
Login or Create an Account to see details.
Over the last couple of years, Fujifilm has lost a lot of experience on their teams. They have a lot...
Login or Create an Account to see details.
Synapse is a great viewer, and it has really good benefits. It is user specific, so users can pick...
Login or Create an Account to see details.
Fujifilm needs to partner with a good dictation company. The dictation company that they are working...
Login or Create an Account to see details.
The new version, v.5, is much better than the prior version, v.4. It has better migration...
Login or Create an Account to see details.
The product's new view is very good, and the view is important for our radiologists as they do their...
Login or Create an Account to see details.
We have a good relationship with the vendor and their partner in our country. I can't think of...
Login or Create an Account to see details.
We have had some integration issues and interoperability difficulties with the product, so I want to...
Login or Create an Account to see details.
Our biggest issues are with Fuji's support. They have changed a lot of their support infrastructure...
Login or Create an Account to see details.
Since we updated to the most current version of Synapse, we have had a lot of issues. We weren’t...
Login or Create an Account to see details.
Aside from our virtual desktop infrastructure, Synapse integrates well with our other applications....
Login or Create an Account to see details.
Fuji has some architects and engineers that have been working for them for many years, and those are...
Login or Create an Account to see details.
Synapse is a more stable system than some of the other systems we have. We don't have many problems...
Login or Create an Account to see details.
Overall, we are quite happy with the vendor's service and the system's performance. Our hospital is...
Login or Create an Account to see details.
The technical services that we have received from the vendor have been high quality. The vendor...
Login or Create an Account to see details.
I think that Fujifilm could empower us a bit more as system administrators. In the past, there were...
Login or Create an Account to see details.
Synapse was part of our organization’s strategic plan. We are running with it and have no problems....
Login or Create an Account to see details.
Once Fujifilm promises that they will supply something, they don't charge us. It is part of the...
Login or Create an Account to see details.
Our experience with Fujifilm has been good. Stability is one of the system's key strengths. I can't...
Login or Create an Account to see details.
We used another system before Synapse. A PACS is a PACS. Every vendor's hanging protocols are...
Login or Create an Account to see details.
Synapse is a good system, and it does what we need it to do. It is nice that the system allows some...
Login or Create an Account to see details.
Setting up the system's integration was very, very easy. With our previous system, we had a bridge...
Login or Create an Account to see details.
I would like to see more AI capabilities built in to the system. I haven't seen any AI platforms...
Login or Create an Account to see details.
Synapse does the job but perhaps not exactly in the way we wish it would. For example, having a...
Login or Create an Account to see details.
Synapse's front interface is very clunky. Fujifilm must think they get paid by the mile because they...
Login or Create an Account to see details.
When we raise our concerns to the vendor, they always respond positively. I have never had a PACS...
Login or Create an Account to see details.
The positive aspect of Synapse is that it is reliable. We see very little downtime, and any severe...
Login or Create an Account to see details.
Whenever we do an upgrade, Fujifilm offers us a disaster-recovery PACS. The disadvantage with that...
Login or Create an Account to see details.
Ongoing training has become a problem for us, and COVID-19 hasn't helped because the training has...
Login or Create an Account to see details.
We don't see much proactivity from the vendor. For example, I would think someone would monitor our...
Login or Create an Account to see details.
The vendor works to minimize costs. They may charge us, but they won't charge the full work price.
Login or Create an Account to see details.
We are moving away from Synapse. We were hamstrung by our contract, and our users have become...
Login or Create an Account to see details.
Synapse's integration abilities have been good. If the decision were up to me, I would probably buy...
Login or Create an Account to see details.
Fujifilm has a subcontractor for their radiology-information system. That causes problems. I would...
Login or Create an Account to see details.
The vendor's ongoing support is an issue. They have had a number of personnel changes among their...
Login or Create an Account to see details.
Fujifilm's executive involvement has been very high recently. We know that we are talking to the...
Login or Create an Account to see details.
The COVID-19 pandemic has affected our experience with Fujifilm a lot. They promised us a lot of...
Login or Create an Account to see details.
It doesn't seem like Fuji is low on resources, but they take a long time to resolve things. Fuji's...
Login or Create an Account to see details.
Fujifilm is an American company, but it seems like they are just starting out in our region and like...
Login or Create an Account to see details.
Our contract ends in a year, and we are evaluating the PACS market. If the decision were up to me, I...
Login or Create an Account to see details.
Our deployment is meant to be a managed service, but it doesn't seem like it. There are some...
Login or Create an Account to see details.
Fuji needs to do their due diligence to do more quality upgrades. Fuji failed on multiple recent...
Login or Create an Account to see details.
If we are just talking about the product once we achieved a stable environment, then things are...
Login or Create an Account to see details.
We did another project where we were getting radiologists some new machines to do their reads. It...
Login or Create an Account to see details.
Fuji's help desk people are not responsive enough in terms of getting back to us. We don't really...
Login or Create an Account to see details.
The product is very good and stable. There are a lot of good features. Some of the 3D and special...
Login or Create an Account to see details.
We have access to the reseller of the Fujifilm solution. After we access them, we understand there...
Login or Create an Account to see details.
There are no hidden costs. The price is always fair, and we openly discuss and negotiate things....
Login or Create an Account to see details.
Our superuser is very familiar with Fujifilm, so the Fujifilm team carried out their knowledge to...
Login or Create an Account to see details.
Fujifilm sells us some things, like licenses, which are not needed at all. We invest money in things...
Login or Create an Account to see details.
Synapse has perfect integration with our EMR.
Login or Create an Account to see details.
The software is stable; there is no downtime. Organizations need a vendor who can give them support,...
Login or Create an Account to see details.
We chose Fujifilm because of their level of professionalism. We have developed a love for them...
Login or Create an Account to see details.
Fuji is definitely in our long-term plans because they have been doing well. With Fuji, we have a...
Login or Create an Account to see details.
The vendor is a bit slow to come up with innovations for the market. For instance, light screening...
Login or Create an Account to see details.
Fujifilm set an expectation that I felt was unrealistic, so my colleagues and I had to reset it. We...
Login or Create an Account to see details.
Fujifilm has never gone out of their way to charge us. They are pretty good with us.
Login or Create an Account to see details.
Fujifilm's implementation was very professional. The solution was interoperable to start with. We...
Login or Create an Account to see details.
We can throw anything at our radiologists, and they will use it quite happily. They work in a very...
Login or Create an Account to see details.
Fujifilm meets our needs, but they are scared about introducing an AI, even though I really want...
Login or Create an Account to see details.
Featured Report
Preferences