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User Commentary
Operations, Product
The vendor offers a reputable brand. The system is simple and easy to use.
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Relationship
There is an opportunity for improvement in after-sales support.
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Culture
What I like most about the product is its user-friendliness. Fujifilm has proactive people,...
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Product
The biggest opportunity for improvement is for Synapse to be able to sync with other types of...
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Operations
To improve our experience, the vendor could arrange more training sessions with users whenever there...
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Value
Synapse is cheaper than other solutions, but we get what we pay for. I suspect that Fujifilm is...
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Operations
During the user acceptance testing of Synapse, we had a fantastic representation from the main team;...
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Relationship
Phone and web support is where we stumble a bit with Fujifilm. The ground team reacts to needs as...
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Product
In terms of new technology from Fujifilm, we received two modules for chest x-ray triage and breast...
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Loyalty, Loyalty, Product, Product
Synapse is a complete system that is easy to use. We appreciate the integrated module for 3D...
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Relationship, Relationship
Fujifilm's team has a high level of expertise when it comes to PACS.
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Product, Product
We would like to see Fujifilm increase Synapse's compatibility with radiotherapy systems.
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Relationship, Relationship
I would like to see Fujifilm make some changes in the way requests for action are received via...
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Operations
All our users know Synapse because we have been using it for so long. Minimal training or support is...
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Loyalty
We have a plan in place with the vendor, so I think our satisfaction will be decent next year....
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Product
The work our radiologists do is complex. We found several gaps in the solution that we have spent...
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Relationship
We have a problem getting dates from Fujifilm. We have spent a lot of time trying to get timelines...
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Value
Fujifilm does not charge us for little things. They are very good at that. That could be seen as a...
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Relationship
We have had several escalation meetings that have included Fujifilm's executive team. I don’t know...
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Relationship
We use a third-party vendor for support, and that can be very challenging at times because they are...
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Product
In terms of functionality, Synapse is challenging to use in a virtual environment despite the fact...
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Loyalty
Based on the challenges that we are experiencing, we are in the early stages of exploring go-forward...
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Relationship
Fujifilm has a good technical team to conduct projects.
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Relationship
Fujifilm needs to work closer with their clients; we have noticed they have been distant from us recently....
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Product
The strongest part of Synapse is its interface. It presents different filters and is flexible to edit....
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Product
Fujifilm could improve Synapse by providing monitoring tools for administrators, such as tools to...
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Product
We use Fujifilm's product for our tomosynthesis display and sequence. Fujifilm has a friendly team...
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Operations, Product
Fujifilm could work on improving aspects of the product, such as the measurements of the...
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Relationship
Fujifilm has a really good team. They know their product and the market very well, so they are able...
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Relationship, Product
The workflow of Synapse is simple, and it is easy to manage the information. The Fujifilm team is...
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Relationship, Product
Fujifilm could improve the accessibility of the system, especially for sites with poor internet connectivity....
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Relationship, Operations
We wish Fujifilm had a user group meeting for advanced customers to share their experience with...
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Relationship, Relationship
Fujifilm is a good partner, they work closely with us, and their product is very stable.
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Product, Product, Value, Value
The firm could improve the integration and customization of the system to better meet our needs, and...
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Relationship
Fujifilm is a good partner, they work closely with us, and their product is very stable.
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Product, Value
The firm could improve the integration and customization of the system to better meet our needs, and...
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Relationship
In any IT ecosystem or landscape, we can expect delays, or sometimes things don’t fit exactly as...
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Loyalty, Product
Technology is changing, and user expectations are increasing. Now, our patients are expecting to be...
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Relationship
Fujifilm understands their product. They have market experience, and they stay current with the...
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Product
I like the work environment of Synapse. The system makes it simple to manage information, and the...
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Product
Fujifilm could improve the streaming capabilities of Synapse to enable access from networks with...
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Relationship, Operations
I would like Fujifilm to conduct advanced user forums where we could share experiences.
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Product
Fujifilm needs to improve their post-processing tools and the tool for 3D reconstructions and ensure...
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Product
One of the strong points of Synapse is its speed. In the past, when I have worked with other PACS,...
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Product
With Synapse, there is always an issue with improving the data. When we make mistakes in entering...
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Product
Fujifilm could improve the way we visualize volumes and the 3D imaging. If we want to have all three...
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Relationship
When we negotiated with Fujifilm, they missed a few functionalities, and now we are correcting...
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Product
We like that Synapse is very easy to use and has advantages that other solutions don't. One of the...
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Product
The only thing that we haven't accomplished yet with Fujifilm is getting them to let us download...
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Operations
Our implementation with Fujifilm wasn't bad, but it wasn't perfect either. The system had a lot of...
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Product
What I like most about the product is that the server function is relatively stable.
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Product
I would like to see the vendor improve the ability to see images via a web browser. The product...
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Product
The biggest opportunities for improvement would be supporting the latest distributed network, AI,...
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Product
The advanced function for three-dimensional images is strong. That is the biggest strength of the product....
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Relationship
The vendor has timely and effective service responses, but those responses are the one thing they do...
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Relationship, Product
Fujifilm is really good about giving us a fast response. The thing we like most is the quality of...
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Relationship
A strength of Fujifilm is their satisfactory after-sales service. The solution is stable for usage....
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Relationship
One of the things I like about Fuji is how sincere their people are in service to our organization.
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Product
Synapse is easy to use and produces good image quality for our end users.
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Loyalty, Product
An opportunity for improvement for the vendor is investing in artificial intelligence.
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Product
I would like Fuji to provide more powerful processing functions, such as artificial intelligence...
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Relationship
Fujifilm is a company with good service and a good attitude. The product is stable. As far as...
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Relationship, Product
Fujifilm responds in a timely manner when we reach out. The product is easy to install and get...
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Product
I would like to see the vendor work to upgrade the version and accommodate higher versions of IE.
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Relationship
Fujifilm has technical and business expertise and provides superb service throughout the process....
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Product
I would like to see Fuji make the system compatible with more versions of browsers. The vendor...
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Relationship
Fujifilm has quality service and stable products.
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Relationship, Product
Some strengths of the vendor are their excellent post-sales service and their product's stable...
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Product
The vendor could add structured reporting. I would also like to see improvements in speed and the...
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Product
Synapse is much better now that we have upgraded to a new version of the system. Its interface is...
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Relationship
The vendor's support and overall engagement are good. The vendor has a small footprint in our...
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Culture
Synapse is very good. It delivers what was demonstrated to us.
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Relationship
Fujifilm’s support people are very active. Every time that I ask them something, I get a response....
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Relationship
We are implementing something with Fujifilm, and it is going well. The vendor has been an awesome...
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Product
I think there could be better products on the market than Synapse, but I might need more time to get...
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Loyalty
We did our due diligence when we selected Fujifilm's platform. Our engagement with Fujifilm was an...
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Product
Synapse is a global product. It is the best. We are integrating it with our HIS platform because we...
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Culture, Value
If something is outside of the vendor's defined scope of work, the vendor will definitely charge us...
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