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Synapse (Non-US) Comments
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

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eder.lagemann@klasresearch.com

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VP/Other Executive

There are some irritants right now with this product. We are trying to correct those irritants, but...

Feb 2021
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Manager

We are eventually going to do an RFP. There are some benefits to Synapse, but there are some things...

Feb 2021
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Manager

Synapse has worked well for us. We are happy with the technology, but it is not perfect. We can use...

Feb 2021
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Manager

Our reseller has gotten better, but we are still having issues with an upgrade not working in our...

Feb 2021
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CIO

Our relationship with Fujifilm is very good. Synapse is a robust tool. It doesn’t have a history of...

Jan 2021
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CIO

The only thing that we noticed as a negative thing is that when we did our implementation, Fujifilm...

Jan 2021
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CIO

With the system, we can't do image storing or distribution. We ask for improvements, but Fujifilm...

Jan 2021
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CIO

We tried to go to the most recent version, but we didn’t feel that it was secure. Fujifilm was...

Jan 2021
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CIO

Whenever we needed integration, we didn’t have problems with Fuji. Usually, the problem was from...

Jan 2021
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CIO

There is an effect between us and the supplier that has been going on for a long time. We are...

Jan 2021
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CIO

Fujifilm's people are great and very proactive. They provide good support to our organization. I...

Jan 2021
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Manager

During the upgrade, I did have some engagement with Fujifilm's senior management. We had to escalate...

Dec 2020
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Manager

The hardware implementation took a couple of years. We paid for the hardware on day zero, so we lost...

Dec 2020
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Manager

Fujifilm has great resources who come on-site. They will work around our schedule and sit with our...

Dec 2020
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Manager

The people in the medical imaging department swear by the product. Their lives revolve around this...

Dec 2020
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Manager

Fujifilm means well. Their heart is in the right place, but they often trip over themselves when...

Dec 2020
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Manager

I suppose it is helping people work from home. That is the future. A significant portion of our...

Dec 2020
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Manager

We received a little training, and we were supposed to get more. But we have put that on hold...

Nov 2020
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Manager

We are looking at adding some new functionality into Synapse and upgrading a few different systems...

Nov 2020
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Manager

My hope is that maybe the issues we have with Synapse will be fixed and that we will be happy again....

Nov 2020
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Manager

We have been with Fujifilm for a long time, and we had to do an upgrade that was basically sold to...

Nov 2020
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Manager

When we try to load things in Synapse, there is no consistency. It won’t save any settings that are...

Nov 2020
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Manager

For the easy issues, the support for Synapse isn't bad. If we phone the support people about an easy...

Nov 2020
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CIO

We had a lot of problems with remote radiologists not being able to connect to Synapse. These...

Oct 2020
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CIO

The integration between Synapse and our core EMR is great and seamless.

Oct 2020
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CIO

The usability of Synapse today is great, and we have no problems at all. I don’t hear complaints...

Oct 2020
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VP/Other Executive

We didn’t have much for Fujifilm to do during COVID-19. The vendor has always been super responsive....

Jul 2020
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VP/Other Executive

The system is easy to upgrade, so we keep it up to date. It performs very well. We added some new...

Jul 2020
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VP/Other Executive

Fujifilm is very reasonable with their charges. The upgrades and the system are so good that we...

Jul 2020
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VP/Other Executive

Synapse had some issues integrating with the VNA.

Jul 2020
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VP/Other Executive

Fujifilm offered a very interesting AI tool for our cancer screening, and we were considering that...

Jul 2020
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CMO

The support from Fujifilm during the COVID-19 crisis has been very good. Their support has been on...

Jun 2020
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CMO

Fuji has very good responses. We have a great relationship with them. They treat us very well, and...

Jun 2020
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CMO

Fuji’s strength is their easy-to-use software. The radiology department is doing a pretty good job...

Jun 2020
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CMO

I am very happy with what we have. I don’t want any changes. Fuji has done a great job in terms of...

Jun 2020
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CMO

When we start a project and have a request for information, Fuji delivers a very good solution for a...

Jun 2020
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CMO

Our hospital is very satisfied, and our financial people are very satisfied. As clinicians, we think...

Jun 2020
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CIO

The PACS does not at all meet the promises made at the time of the purchase. The company's support...

May 2020
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Manager

We have received our money’s worth because we didn’t pay a lot and we got almost all of Fujifilm's products....

May 2020
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Manager

Sometimes we don’t see Fujifilm's executives because they are connected through the company. For...

May 2020
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Manager

The system is working well. We have a lot of problems, but they are not related to the PACS itself....

May 2020
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Manager

I hope our satisfaction increases over the next year. We would like to install a new version of the...

May 2020
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Manager

Synapse is missing a lot of support of structured reports and non-DICOM files. Overall, our...

May 2020
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Manager

One of the most important things in a PACS is the service. Fujifilm is a very slow company. They are...

May 2020
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Manager

Fujifilm, together with a local company, did our implementation. The local technicians are quite...

May 2020
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Manager

Synapse is very easy to use, but it is not perfect. It is not the best, but it is very good and easy...

May 2020
(0)
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Director

We would not buy from Fuji again if we were starting fresh. We have had a lot of issues on and off,...

Mar 2020
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Director

It does not feel like Fuji is customer focused. It feels like they are out for the money. As long as...

Mar 2020
(0)
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Director

We have a lot of issues with interfaces. Our biggest problems are Fuji’s PACS and RIS. When we...

Mar 2020
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Director

We did not have a good implementation, and no update has been much better. The implementation felt...

Mar 2020
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Director

Fuji says that they are trying to work with us. We go through phases in which we have discussions...

Mar 2020
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Director

We have a lot of regrets with Fuji, and we wish we would have asked more questions when we were...

Mar 2020
(0)
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Director

There is nothing proactive about the way Fuji operates. I would give Fuji a low score on being...

Mar 2020
(0)
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Director

Upgrades are okay, but Fuji is not proactive and doesn’t run with the ball. We handle a lot of the...

Mar 2020
(0)
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Director

The system is complex, and sometimes I think it is so complex that even the Fuji team does not...

Mar 2020
(0)
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Director

The executive involvement with Fuji is poor. If we press and stir things up, we can get some...

Mar 2020
(0)
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Director

Some of the support is okay. Sometimes we actually get good support, but that is rare. And we have...

Mar 2020
(0)
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