Synapse (Non-US)
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Technology
The system is slow, and my doctors don't like its image-scrolling abilities. We can't get the system...
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Functionality and Upgrades
Some of our doctors work with PACS at other hospitals, and we have seen that other PACS have more...
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Relationship
The executive engagement that we currently receive from Fujifilm is a little slow. We have to go...
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Service and Support
Synapse is very easy and intuitive to use. The vendor's support is very good, and the vendor is...
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Future Outlook
We haven't explored some of Synapse's features. The vendor has made a lot of improvements to the new...
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Service and Support
Our level of satisfaction with Fujifilm is very high. The vendor's team is very close to reaching...
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Implementation and Training
We didn't receive any training after our implementation. It would be nice if the vendor could...
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ROI / Cost (care and feeding)
The value that we receive from Synapse is good for the money that we pay for it. We have a good...
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Sales and Contracting
Fujifilm's product is good, and the support is also good. So far, we haven't had a problem with the...
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Implementation and Training
Training is an area where Fujifilm could improve. They only did training during the implementation a...
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Relationship
Fujifilm's PACS is a distinguished product. I have worked with other PACS solutions, and this is the...
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Interfacing and Integration
Users really like the system; the interface is intuitive.
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Functionality and Upgrades
Some administrative indicators are not available. That is a detail Fujifilm could improve. For...
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Functionality and Upgrades
All PACS systems are broadly the same. They present x-rays, and we can add bits and pieces to do...
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Functionality and Upgrades
My clinicians are more interested in managing their machinery effectively and efficiently than in...
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Interfacing and Integration
Some APIs would be good, but we depend on our EMR to consume those APIs. The interfacing piece is...
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Other Observations & Comments
Synapse is old and comes from a different generation. A PACS system costs a huge amount of money to...
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Service and Support
Fujifilm tries to keep up with us and provide better support every day. We appreciate that.
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Service and Support
The vendor used to provide excellent customer support, and they need to focus on getting back to...
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Lessons Learned
We don't have all of the functionality that we need, but that is a licensing issue. When our...
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Service and Support
The vendor's support was downgraded when the vendor had a personnel change. Fujifilm needs to work...
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ROI / Cost (care and feeding)
The product has good value. The vendor has several modalities, and our contract with them is quite...
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Future Outlook
If Fujifilm were to fix our issues, our overall satisfaction wouldn't change. However, if the...
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Technology
Other platforms have much easier ways to edit images that have been entered into them incorrectly....
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Technology
Synapse is very easy to work with when we are doing VPNs. I have used other platforms that are heavy...
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Functionality and Upgrades
Synapse isn't perfect, but it is very workable and user friendly. Everything in the system is close...
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Implementation and Training
The product basically does what the vendor says that it does. We received really good support from...
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Relationship
We know that we can contact the vendor anytime that something goes wrong, and they will try to fix...
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Service and Support
The vendor's implementations depend on their personnel. Fujifilm's support used to gravitate around...
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Functionality and Upgrades
Some opportunities for improvement include making the product web based, allowing more detailed...
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Technology
Stability is one of Fujifilm's strengths.
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Functionality and Upgrades
I like the functionality of this product.
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Functionality and Upgrades
We feel let down by Fujifilm. Their system hasn’t actually been able to do all the things that they...
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Relationship
I love working with Fuji and their team. Fuji's team works closely with us, and they are very...
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Functionality and Upgrades
Fuji's PACS is super robust and easy to integrate with our medical equipment. One small...
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Implementation and Training
There is no need that I have that the product is not addressing. The product is quite nice. In fact,...
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ROI / Cost (care and feeding)
The vendor could charge a little more. Their folks are willing to come and show us how to optimize...
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Interfacing and Integration
We started with another solution, but we decided to go with Fujifilm's solution, and we were very...
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Service and Support
When we had issues during the upgrade, Fujifilm’s folks were great to work with. They helped us...
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ROI / Cost (care and feeding)
We get a good deal of support from Fujifilm. We would expect to be charged for that, but the vendor...
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Functionality and Upgrades
I like that Fujifilm is happy to work with us on vendor neutral archiving. And they worked very well...
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Service and Support
Synapse is the most stable product we have currently. It does what it is supposed to do. If we need...
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Implementation and Training
Every time we try to implement an upgrade, something breaks, and the product doesn't work for a...
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Relationship
We were told that the product would work with any browser, including Google Chrome, Internet...
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Functionality and Upgrades
The product doesn’t scroll well. Half the time, we end up scrolling through images, and things don't...
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Future Outlook
We have plans to hold a meeting to discuss replacing the product. We know that Fujifilm will be in...
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Functionality and Upgrades
Synapse is easily integrated with our EMR, and that integration runs very smoothly. We get the...
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Functionality and Upgrades
Some of the image manipulation tools within Synapse are getting a bit dated. Other than the imaging...
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ROI / Cost (care and feeding)
On the clinical end, we don't need that much support because Synapse works quite smoothly; it does...
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Implementation and Training
A few years ago, the vendor's training was fantastic, but now, it is very poor. Implementations...
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Service and Support
When we escalate things to the vendor's executives, those things get a bit better. If Fujifilm...
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Technology
The vendor isn't moving forward with new technology for our version of Synapse. There are other...
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Service and Support
Over the last couple of years, Fujifilm has lost a lot of experience on their teams. They have a lot...
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Functionality and Upgrades
Synapse is a great viewer, and it has really good benefits. It is user specific, so users can pick...
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Functionality and Upgrades
Fujifilm needs to partner with a good dictation company. The dictation company that they are working...
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Functionality and Upgrades
The new version, v.5, is much better than the prior version, v.4. It has better migration...
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Functionality and Upgrades
The product's new view is very good, and the view is important for our radiologists as they do their...
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Relationship
We have a good relationship with the vendor and their partner in our country. I can't think of...
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Interfacing and Integration
We have had some integration issues and interoperability difficulties with the product, so I want to...
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Service and Support
Our biggest issues are with Fuji's support. They have changed a lot of their support infrastructure...
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Functionality and Upgrades
Since we updated to the most current version of Synapse, we have had a lot of issues. We weren’t...
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Interfacing and Integration
Aside from our virtual desktop infrastructure, Synapse integrates well with our other applications....
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Relationship
Fuji has some architects and engineers that have been working for them for many years, and those are...
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Functionality and Upgrades
Synapse is a more stable system than some of the other systems we have. We don't have many problems...
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Functionality and Upgrades
Overall, we are quite happy with the vendor's service and the system's performance. Our hospital is...
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Service and Support
The technical services that we have received from the vendor have been high quality. The vendor...
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ROI / Cost (care and feeding)
I think that Fujifilm could empower us a bit more as system administrators. In the past, there were...
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Future Outlook
Synapse was part of our organization’s strategic plan. We are running with it and have no problems....
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ROI / Cost (care and feeding)
Once Fujifilm promises that they will supply something, they don't charge us. It is part of the...
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Technology
Our experience with Fujifilm has been good. Stability is one of the system's key strengths. I can't...
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Functionality and Upgrades
We used another system before Synapse. A PACS is a PACS. Every vendor's hanging protocols are...
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Functionality and Upgrades
Synapse is a good system, and it does what we need it to do. It is nice that the system allows some...
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Interfacing and Integration
Setting up the system's integration was very, very easy. With our previous system, we had a bridge...
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Functionality and Upgrades
I would like to see more AI capabilities built in to the system. I haven't seen any AI platforms...
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Functionality and Upgrades
Synapse does the job but perhaps not exactly in the way we wish it would. For example, having a...
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Functionality and Upgrades
Synapse's front interface is very clunky. Fujifilm must think they get paid by the mile because they...
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Relationship
When we raise our concerns to the vendor, they always respond positively. I have never had a PACS...
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Service and Support
The positive aspect of Synapse is that it is reliable. We see very little downtime, and any severe...
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Technology
Whenever we do an upgrade, Fujifilm offers us a disaster-recovery PACS. The disadvantage with that...
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Implementation and Training
Ongoing training has become a problem for us, and COVID-19 hasn't helped because the training has...
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Relationship
We don't see much proactivity from the vendor. For example, I would think someone would monitor our...
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ROI / Cost (care and feeding)
The vendor works to minimize costs. They may charge us, but they won't charge the full work price.
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Functionality and Upgrades
We are moving away from Synapse. We were hamstrung by our contract, and our users have become...
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Future Outlook
Synapse's integration abilities have been good. If the decision were up to me, I would probably buy...
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Technology
Fujifilm has a subcontractor for their radiology-information system. That causes problems. I would...
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Service and Support
The vendor's ongoing support is an issue. They have had a number of personnel changes among their...
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Relationship
Fujifilm's executive involvement has been very high recently. We know that we are talking to the...
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ROI / Cost (care and feeding)
The COVID-19 pandemic has affected our experience with Fujifilm a lot. They promised us a lot of...
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Service and Support
It doesn't seem like Fuji is low on resources, but they take a long time to resolve things. Fuji's...
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Relationship
Fujifilm is an American company, but it seems like they are just starting out in our region and like...
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Future Outlook
Our contract ends in a year, and we are evaluating the PACS market. If the decision were up to me, I...
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Relationship
Our deployment is meant to be a managed service, but it doesn't seem like it. There are some...
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Functionality and Upgrades
Fuji needs to do their due diligence to do more quality upgrades. Fuji failed on multiple recent...
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Functionality and Upgrades
If we are just talking about the product once we achieved a stable environment, then things are...
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Technology
We did another project where we were getting radiologists some new machines to do their reads. It...
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Service and Support
Fuji's help desk people are not responsive enough in terms of getting back to us. We don't really...
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Functionality and Upgrades
The product is very good and stable. There are a lot of good features. Some of the 3D and special...
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Service and Support
We have access to the reseller of the Fujifilm solution. After we access them, we understand there...
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ROI / Cost (care and feeding)
There are no hidden costs. The price is always fair, and we openly discuss and negotiate things....
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