Synapse (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 2:06:21 AM and Model.EvProductId = 36537

Commentary Summary

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User Commentary

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Manager

Implementation and Training

We received a little training, and we were supposed to get more. But we have put that on hold...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We are looking at adding some new functionality into Synapse and upgrading a few different systems...

Nov 2020
 Helpful

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Manager

Technology

My hope is that maybe the issues we have with Synapse will be fixed and that we will be happy again....

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We have been with Fujifilm for a long time, and we had to do an upgrade that was basically sold to...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

When we try to load things in Synapse, there is no consistency. It won’t save any settings that are...

Nov 2020
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Manager

Service and Support

For the easy issues, the support for Synapse isn't bad. If we phone the support people about an easy...

Nov 2020
 Helpful

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CIO

Technology

We had a lot of problems with remote radiologists not being able to connect to Synapse. These...

Oct 2020
 Helpful

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CIO

Interfacing and Integration

The integration between Synapse and our core EMR is great and seamless.

Oct 2020
 Helpful

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CIO

Functionality and Upgrades

The usability of Synapse today is great, and we have no problems at all. I don’t hear complaints...

Oct 2020
 Helpful

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VP/Other Executive

Service and Support

We didn’t have much for Fujifilm to do during COVID-19. The vendor has always been super responsive....

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The system is easy to upgrade, so we keep it up to date. It performs very well. We added some new...

Jul 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Fujifilm is very reasonable with their charges. The upgrades and the system are so good that we...

Jul 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Synapse had some issues integrating with the VNA.

Jul 2020
 Helpful

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VP/Other Executive

Technology

Fujifilm offered a very interesting AI tool for our cancer screening, and we were considering that...

Jul 2020
 Helpful

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CMO

Service and Support

The support from Fujifilm during the COVID-19 crisis has been very good. Their support has been on...

Jun 2020
 Helpful

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CMO

Relationship

Fuji has very good responses. We have a great relationship with them. They treat us very well, and...

Jun 2020
 Helpful

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CMO

Functionality and Upgrades

Fuji’s strength is their easy-to-use software. The radiology department is doing a pretty good job...

Jun 2020
 Helpful

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CMO

Functionality and Upgrades

I am very happy with what we have. I don’t want any changes. Fuji has done a great job in terms of...

Jun 2020
 Helpful

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CMO

ROI / Cost (care and feeding)

When we start a project and have a request for information, Fuji delivers a very good solution for a...

Jun 2020
 Helpful

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CMO

Service and Support

Our hospital is very satisfied, and our financial people are very satisfied. As clinicians, we think...

Jun 2020
 Helpful

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CIO

Service and Support

The PACS does not at all meet the promises made at the time of the purchase. The company's support...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have received our money’s worth because we didn’t pay a lot and we got almost all of Fujifilm's products....

May 2020
 Helpful

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Manager

Service and Support

Sometimes we don’t see Fujifilm's executives because they are connected through the company. For...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The system is working well. We have a lot of problems, but they are not related to the PACS itself....

May 2020
 Helpful

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Manager

Future Outlook

I hope our satisfaction increases over the next year. We would like to install a new version of the...

May 2020
 Helpful

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Manager

Technology

Synapse is missing a lot of support of structured reports and non-DICOM files. Overall, our...

May 2020
 Helpful

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Manager

Other Observations & Comments

One of the most important things in a PACS is the service. Fujifilm is a very slow company. They are...

May 2020
 Helpful

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Manager

Implementation and Training

Fujifilm, together with a local company, did our implementation. The local technicians are quite...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Synapse is very easy to use, but it is not perfect. It is not the best, but it is very good and easy...

May 2020
 Helpful

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Director

Service and Support

We would not buy from Fuji again if we were starting fresh. We have had a lot of issues on and off,...

Mar 2020
 Helpful

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Director

Relationship

It does not feel like Fuji is customer focused. It feels like they are out for the money. As long as...

Mar 2020
 Helpful

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Director

Service and Support

We have a lot of issues with interfaces. Our biggest problems are Fuji’s PACS and RIS. When we...

Mar 2020
 Helpful

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Director

Implementation and Training

We did not have a good implementation, and no update has been much better. The implementation felt...

Mar 2020
 Helpful

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Director

Service and Support

Fuji says that they are trying to work with us. We go through phases in which we have discussions...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

We have a lot of regrets with Fuji, and we wish we would have asked more questions when we were...

Mar 2020
 Helpful

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Director

Service and Support

There is nothing proactive about the way Fuji operates. I would give Fuji a low score on being...

Mar 2020
 Helpful

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Director

Service and Support

Upgrades are okay, but Fuji is not proactive and doesn’t run with the ball. We handle a lot of the...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The system is complex, and sometimes I think it is so complex that even the Fuji team does not...

Mar 2020
 Helpful

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Director

Relationship

The executive involvement with Fuji is poor. If we press and stir things up, we can get some...

Mar 2020
 Helpful

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Director

Service and Support

Some of the support is okay. Sometimes we actually get good support, but that is rare. And we have...

Mar 2020
 Helpful

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CIO

Service and Support

We were having some issues with being able to view our images, and the Fuji people were really good....

Jan 2020
 Helpful

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CIO

Relationship

The ease of use for the end users could be improved. I don't see any of Fuji's executive or business...

Jan 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

If we were to start over, we would look around. We would want to do a detailed study and see where...

Jan 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Fuji has been better than the average vendor at delivering new technology that meets our needs. Fuji...

Jan 2020
 Helpful

 or  to see details.

Manager

Service and Support

Fujifilm has a reasonably sized team. We have regular communication with Fujifilm. They are good at...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Synapse is not a proprietary hardware set, but the setup of the system and the configuration...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The Synapse app is very popular. Our imaging team likes Fuji as a vendor and likes the Fuji staff....

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

Our leadership is really excited about the new version of Synapse. Fuji keeps trying to get things...

Jan 2020
 Helpful

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Manager

Implementation and Training

One of our units received training from Fuji, and they were very pleased with the training. Fuji...

Jan 2020
 Helpful

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Manager

Interfacing and Integration

I will give Fuji a high score on integration if I can caveat the score. When we integrated Synapse...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

We are refreshing our Synapse hardware and updating the app. I am really pleased. Our leadership is...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

Fuji doesn’t seem proactive. I shouldn’t have to ask for certain things. There were simple things...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

Fuji keeps their promises eventually. The executive involvement has been very little so far. The...

Jan 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Fujifilm does not nickel-and-dime us. They don’t try to charge us for every little thing. They are...

Jan 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The integration with our EMR is quite seamless. Our RIS produces a text report for the...

Jan 2020
 Helpful

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Manager

Relationship

The staff is very cozy, and I see us having an ongoing, long-term relationship with Fujifilm. Our...

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are planning an update to the new version because we are having some issues right now with the...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Synapse is a pretty good product, and it integrates a lot of things that other PACS products don't...

Dec 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We had a problem with the database, and Fujifilm tried to help us, but there was a little struggle...

Dec 2019
 Helpful

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