Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
There are some irritants right now with this product. We are trying to correct those irritants, but...
Login or Create an Account to see details.
Manager
We are eventually going to do an RFP. There are some benefits to Synapse, but there are some things...
Login or Create an Account to see details.
Manager
Synapse has worked well for us. We are happy with the technology, but it is not perfect. We can use...
Login or Create an Account to see details.
Manager
Our reseller has gotten better, but we are still having issues with an upgrade not working in our...
Login or Create an Account to see details.
CIO
Our relationship with Fujifilm is very good. Synapse is a robust tool. It doesn’t have a history of...
Login or Create an Account to see details.
CIO
The only thing that we noticed as a negative thing is that when we did our implementation, Fujifilm...
Login or Create an Account to see details.
CIO
With the system, we can't do image storing or distribution. We ask for improvements, but Fujifilm...
Login or Create an Account to see details.
CIO
We tried to go to the most recent version, but we didn’t feel that it was secure. Fujifilm was...
Login or Create an Account to see details.
CIO
Whenever we needed integration, we didn’t have problems with Fuji. Usually, the problem was from...
Login or Create an Account to see details.
CIO
There is an effect between us and the supplier that has been going on for a long time. We are...
Login or Create an Account to see details.
CIO
Fujifilm's people are great and very proactive. They provide good support to our organization. I...
Login or Create an Account to see details.
Manager
During the upgrade, I did have some engagement with Fujifilm's senior management. We had to escalate...
Login or Create an Account to see details.
Manager
The hardware implementation took a couple of years. We paid for the hardware on day zero, so we lost...
Login or Create an Account to see details.
Manager
Fujifilm has great resources who come on-site. They will work around our schedule and sit with our...
Login or Create an Account to see details.
Manager
The people in the medical imaging department swear by the product. Their lives revolve around this...
Login or Create an Account to see details.
Manager
Fujifilm means well. Their heart is in the right place, but they often trip over themselves when...
Login or Create an Account to see details.
Manager
I suppose it is helping people work from home. That is the future. A significant portion of our...
Login or Create an Account to see details.
Manager
We received a little training, and we were supposed to get more. But we have put that on hold...
Login or Create an Account to see details.
Manager
We are looking at adding some new functionality into Synapse and upgrading a few different systems...
Login or Create an Account to see details.
Manager
My hope is that maybe the issues we have with Synapse will be fixed and that we will be happy again....
Login or Create an Account to see details.
Manager
We have been with Fujifilm for a long time, and we had to do an upgrade that was basically sold to...
Login or Create an Account to see details.
Manager
When we try to load things in Synapse, there is no consistency. It won’t save any settings that are...
Login or Create an Account to see details.
Manager
For the easy issues, the support for Synapse isn't bad. If we phone the support people about an easy...
Login or Create an Account to see details.
CIO
We had a lot of problems with remote radiologists not being able to connect to Synapse. These...
Login or Create an Account to see details.
CIO
The integration between Synapse and our core EMR is great and seamless.
Login or Create an Account to see details.
CIO
The usability of Synapse today is great, and we have no problems at all. I don’t hear complaints...
Login or Create an Account to see details.
VP/Other Executive
We didn’t have much for Fujifilm to do during COVID-19. The vendor has always been super responsive....
Login or Create an Account to see details.
VP/Other Executive
The system is easy to upgrade, so we keep it up to date. It performs very well. We added some new...
Login or Create an Account to see details.
VP/Other Executive
Fujifilm is very reasonable with their charges. The upgrades and the system are so good that we...
Login or Create an Account to see details.
VP/Other Executive
Synapse had some issues integrating with the VNA.
Login or Create an Account to see details.
VP/Other Executive
Fujifilm offered a very interesting AI tool for our cancer screening, and we were considering that...
Login or Create an Account to see details.
CMO
The support from Fujifilm during the COVID-19 crisis has been very good. Their support has been on...
Login or Create an Account to see details.
CMO
Fuji has very good responses. We have a great relationship with them. They treat us very well, and...
Login or Create an Account to see details.
CMO
Fuji’s strength is their easy-to-use software. The radiology department is doing a pretty good job...
Login or Create an Account to see details.
CMO
I am very happy with what we have. I don’t want any changes. Fuji has done a great job in terms of...
Login or Create an Account to see details.
CMO
When we start a project and have a request for information, Fuji delivers a very good solution for a...
Login or Create an Account to see details.
CMO
Our hospital is very satisfied, and our financial people are very satisfied. As clinicians, we think...
Login or Create an Account to see details.
CIO
The PACS does not at all meet the promises made at the time of the purchase. The company's support...
Login or Create an Account to see details.
Manager
We have received our money’s worth because we didn’t pay a lot and we got almost all of Fujifilm's products....
Login or Create an Account to see details.
Manager
Sometimes we don’t see Fujifilm's executives because they are connected through the company. For...
Login or Create an Account to see details.
Manager
The system is working well. We have a lot of problems, but they are not related to the PACS itself....
Login or Create an Account to see details.
Manager
I hope our satisfaction increases over the next year. We would like to install a new version of the...
Login or Create an Account to see details.
Manager
Synapse is missing a lot of support of structured reports and non-DICOM files. Overall, our...
Login or Create an Account to see details.
Manager
One of the most important things in a PACS is the service. Fujifilm is a very slow company. They are...
Login or Create an Account to see details.
Manager
Fujifilm, together with a local company, did our implementation. The local technicians are quite...
Login or Create an Account to see details.
Manager
Synapse is very easy to use, but it is not perfect. It is not the best, but it is very good and easy...
Login or Create an Account to see details.
Director
We would not buy from Fuji again if we were starting fresh. We have had a lot of issues on and off,...
Login or Create an Account to see details.
Director
It does not feel like Fuji is customer focused. It feels like they are out for the money. As long as...
Login or Create an Account to see details.
Director
We have a lot of issues with interfaces. Our biggest problems are Fuji’s PACS and RIS. When we...
Login or Create an Account to see details.
Director
We did not have a good implementation, and no update has been much better. The implementation felt...
Login or Create an Account to see details.
Director
Fuji says that they are trying to work with us. We go through phases in which we have discussions...
Login or Create an Account to see details.
Director
We have a lot of regrets with Fuji, and we wish we would have asked more questions when we were...
Login or Create an Account to see details.
Director
There is nothing proactive about the way Fuji operates. I would give Fuji a low score on being...
Login or Create an Account to see details.
Director
Upgrades are okay, but Fuji is not proactive and doesn’t run with the ball. We handle a lot of the...
Login or Create an Account to see details.
Director
The system is complex, and sometimes I think it is so complex that even the Fuji team does not...
Login or Create an Account to see details.
Director
The executive involvement with Fuji is poor. If we press and stir things up, we can get some...
Login or Create an Account to see details.
Director
Some of the support is okay. Sometimes we actually get good support, but that is rare. And we have...
Login or Create an Account to see details.
Related Reports View All Reports
Preferences
Related Blogs
The Shifting Market of Global PACS