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Centricity PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Physician

Relationship

We get good feedback from our medical and technical specialists, and they are available to solve problems....

Jan 2024
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(0)
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Physician

Product

I like the product's solidity, ease of use, and upgradability.

Jan 2024
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Physician

Product

Centricity PACS could use some AI integrations.

Jan 2024
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Physician

Loyalty, Product

In the future, it would be nice to have advanced diagnostic tools integrated into the PACS.

Jan 2024
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Manager

Product

I like that the PACS doesn’t get many user complaints. Generally, that is a good sign. When we don't...

Dec 2023
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Manager

Relationship

The vendor is quite responsive when incidents are created, and they respond quite quickly.

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

The vendor could improve my experience as a customer by improving third-party interaction with...

Dec 2023
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(0)
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Analyst/Coordinator

Product

The biggest strengths of the product are its ease of use and ability to work across our region.

Dec 2023
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Analyst/Coordinator

Relationship, Product

We like having the ability to carry out some admin resolutions without the need to contact the supplier....

Dec 2023
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Analyst/Coordinator

Loyalty

The biggest opportunity for improvement would be the potential for AI integration in the future.

Dec 2023
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(0)
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Manager

Product

The vendor's biggest strengths are their supplier product, product development, and functionality.

Dec 2023
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(0)
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Manager

Product

We like that the system is a web-based, zero-footprint system. We like that it has good integration.

Dec 2023
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Manager

Relationship, Product

Imaging sharing is the vendor's biggest opportunity for improvement.

Dec 2023
||
(0)
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Manager

Product

We want better solution architecture with partners.

Dec 2023
||
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Manager

Loyalty, Relationship

We have a very good project team and responsive support. The support people are very responsive in...

Dec 2023
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(0)
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Director

Product

The biggest opportunities for improvement are fulfilling pending upgrades and improving storage.

Dec 2023
||
(0)
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Director

Loyalty

We are waiting for the upgrade from v.5 to v.7 and the new UV. With these, we will be able to make...

Dec 2023
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Director

Value

It is difficult to change our PACS provider because of the economic cost. Our leadership doesn't...

Dec 2023
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Manager

Relationship

The vendor could improve their support by improving the second-tier assistance and being more...

Nov 2023
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Manager

Relationship, Product

Commercial and technical capacity are the vendor's strong points. The product is easy to use.

Nov 2023
||
(0)
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Manager

Product

We would like the possibility to link the individual study to the dose delivered to the patient...

Nov 2023
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(0)
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Director

Relationship

GE HealthCare is a great company that ends up solving the problems that arise, and they have a...

Nov 2023
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(0)
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Director

Product

Centricity PACS is simple and intuitive, and it allows us to integrate AI solutions. I like that we...

Nov 2023
||
(0)
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Director

Relationship, Product

GE HealthCare could improve the response time for technical incidents. We would also like to see GE...

Nov 2023
||
(0)
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Physician

Product

The product’s user interface is just painful. The navigator either floats on top of our images or is...

Nov 2023
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(0)
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Physician

Relationship, Product

The product works, but it isn't very responsive. Compared to the solution that we used previously,...

Nov 2023
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(0)
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Manager

Relationship

The people working at GE HealthCare are very approachable, and they understand our business very well....

Nov 2023
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(0)
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Manager

Product

Centricity PACS easily integrates with our EPR for patient context launching, and that is key to...

Nov 2023
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(0)
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Manager

Product

DICOM integration is the biggest improvement opportunity for GE HealthCare. They could improve the...

Nov 2023
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(0)
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Manager

Product

I want to see GE HealthCare improve their voice recognition product, specifically in terms of its...

Nov 2023
||
(0)
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Manager

Loyalty, Value

We are evaluating changing from Centricity PACS to the vendor’s absolute latest development of PACS...

Jun 2023
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(0)
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Manager

Relationship

GE HealthCare keeps all their promises, but not in the time we always expect. We have had a very...

Jun 2023
||
(0)
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Manager

Product

Our users are able to start working with Centricity PACS extremely quickly. Our clinicians and their...

Jun 2023
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(0)
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Manager

Product

We sometimes can’t use all the functionality that GE HealthCare wants to bring to us, so the...

Jun 2023
||
(0)
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Manager

Relationship

Our first level of support is within our organization, and 90% of our issues can be solved there....

Jun 2023
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(0)
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Manager

Relationship

We know exactly what we can expect from Centricity PACS, but there was a question years ago about...

Jun 2023
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Manager

Product

We test every Centricity PACS upgrade and get the patches in at the right time. Our service...

Jun 2023
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Related Articles
Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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