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Centricity PACS (Non-US)
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Featured  Report

Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
Middle East & Africa PACS 2022:
Which Vendors Meet Customer Expectations?
April 2022
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User Commentary

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CIO

We have been trying to change and switch away from Centricity PACS. Now that we are adding a new...

Jun 2022
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CIO

Centricity PACS is the worst at integration and interoperability. There are a lot of things coming...

Jun 2022
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CIO

We have access to a support team that we get help from, but they are privately owned. If we reach...

Jun 2022
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Director

Implementing the product was very easy because we already had experience in implementing with the...

Jun 2022
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Director

On the operational side of things, we didn't have a complete understanding of the flow for...

Jun 2022
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Director

The vendor needs to improve their customer service hours. There is a difference in time zone between...

Jun 2022
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Director

It takes a long time to get a response from the vendor. If we have any issues, we have to restart...

Jun 2022
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CIO

We have some GE Healthcare products and some old installations, and we are not happy with these...

Jun 2022
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CIO

In the past, the support team was located in our area, but they pushed it to Hungary or Russia or...

Jun 2022
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Manager

The add-ons of the product are good. This product is the only system our government wants because...

May 2022
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Manager

The vendor needs to check in with their customers, and they need to get customer feedback on how to...

May 2022
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Manager

For years, we had regular upgrades to the system, and each was significantly better than the last....

Apr 2022
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Manager

We have seen significant downtime with the system. GE Healthcare has been absolutely appalling to...

Apr 2022
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Manager

An opportunity for product improvement is a development application for our current OS.

Mar 2022
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Manager

The vendor could improve their work culture. They retain people who are not customer advocates.

Mar 2022
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Manager

In the contract, there is a training element to yearly maintenance support. When we wanted to use...

Mar 2022
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Manager

GE is limited when they bring products to a different area of production. The problem is that there...

Feb 2022
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Manager

The vendor's education is good but costly.

Feb 2022
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Manager

GE has implemented a web service, but they are unable to keep up with the technology. We can run...

Feb 2022
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Manager

With Centricity PACS, we are able to give a radiologist the same product as other specialists have...

Feb 2022
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Manager

GE went through a company reorganization a few years ago, and a lot of very good people left. A lot...

Feb 2022
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VP/Other Executive

Centricity PACS is a very mature product. There isn't much more to improve about it. However, the...

Jan 2022
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Manager

We have a good contract with GE Healthcare. They sometimes do things for free for us.

Jan 2022
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Manager

What Centricity PACS does particularly well for the physician is hand over the operations to the...

Jan 2022
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Manager

GE Healthcare could improve in the area of AI. If GE Healthcare had working AI in the protocols,...

Jan 2022
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Manager

GE Healthcare works with us and creates everything our radiologists want. GE Healthcare responds...

Jan 2022
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Director

We see a lot of people from GE, and they change every three months.

Jan 2022
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Director

The system is not effective at all. We have continual failures with the system and universal...

Jan 2022
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Physician

The general product performance is fair, but there is less flexibility and extensibility. The vendor...

Dec 2021
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CIO

Our relationship with GE Healthcare has been a mess. Since one of their executives left, it has been...

Dec 2021
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CIO

Centricity PACS simply has no problems. It is very stable. When GE Healthcare has innovation or new...

Dec 2021
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Manager

The product is straightforward and very configurable.

Dec 2021
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Manager

Centricity PACS is slow and lags a lot. The system doesn't have batch-assigning functionality, and...

Dec 2021
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Manager

We have a lot of integration issues with the mammography system. The integration still doesn't work.

Dec 2021
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CIO

We have had no issues with GE. Centricity PACS is working well, and we are planning to continue...

Dec 2021
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CIO

We like having on-the-ground GE engineers available to answer our questions and provide support with...

Dec 2021
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CIO

GE has a very heavy technical footprint. They are moving toward VMs and consolidating, though their...

Dec 2021
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CIO

I haven't heard anything negative about the vendor’s quality of delivery.

Sep 2021
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CIO

As much as we tried to tell the vendor that we are innovative and that we are a very large...

Sep 2021
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CIO

We overpay for Centricity PACS. GE Healthcare is aggressive in their pricing model, but that is...

Sep 2021
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Director

GE Healthcare didn't charge us extra. They were cooperative, and they worked with us. Centricity...

Sep 2021
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Director

One of GE Healthcare's strongest points is their integration. Another of their strongest points is...

Sep 2021
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Director

GE Healthcare has very little downtime, they are very proactive about external communication with...

Sep 2021
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Director

We meet with GE Healthcare's executives on a regular basis.

Sep 2021
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Director

The outcomes that we have seen from Centricity PACS have been increased productivity and completion....

Sep 2021
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Director

A big problem with GE Healthcare is that they aren't interested in research and development....

Sep 2021
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Director

I would recommend GE Healthcare with some conditions. They are good, but they need to make some...

Sep 2021
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Director

GE Healthcare is honest with us. They don't promise us things that they won't deliver.

Sep 2021
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Physician

Centricity PACS is an end-of-life PACS solution with no further support from GE. Therefore, GE is no...

Sep 2021
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Manager

It is difficult to receive training from the vendor. When we do receive training from them, it isn't...

Sep 2021
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Manager

We need a support contact from the vendor who understands our setup so that they can follow up on...

Sep 2021
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Manager

I would recommend Centricity PACS to a peer or friend depending on where they were located. If they...

Sep 2021
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Manager

I like working with GE Healthcare because we can do a lot with them on the system's technical parts....

Sep 2021
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Manager

Some of our radiologists are really against Centricity PACS. They say that it has too many errors....

Sep 2021
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Manager

We think that we will stick with GE Healthcare for the long term, but it is impossible to know for...

Sep 2021
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Manager

GE Healthcare doesn't make promises to me anymore. They know that if they promise something to me...

Sep 2021
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Director

I am not a satisfied customer because of the system's usability and functionality. Compared to not...

Aug 2021
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Director

If I have several series of images in different planes and I want to cross-reference them, I have to...

Aug 2021
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Director

Another system has some basic functionality that was easy to use a decade ago, and GE’s system still...

Aug 2021
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Director

GE is extremely good at convincing administrators that GE is the solution by undercutting the price,...

Aug 2021
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Manager

For the last several years, Centricity PACS has been a great product for us, but with the...

Jul 2021
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Manager

This product is end of life; anyone considering a PACS should know that if they are considering...

Jul 2021
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Physician

GE provided application specialist trainers, but GE doesn't have time to train their users. That is...

Jul 2021
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Physician

GE keeps telling me that Centricity PACS works well and that it is a great product, but the PACS...

Jul 2021
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Physician

When our referring doctors want to see images, we have a problem with the program taking an...

Jul 2021
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Physician

I suspect that GE relies on long contracts so that customers cannot leave. We are paying a lot, and...

Jul 2021
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Physician

GE has a very old PACS. They are coding with JavaScript, and I think JavaScript is just too old. In...

Jul 2021
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Physician

The system has too many buttons and too many options. Centricity PACS slows us down incredibly. I...

Jul 2021
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Physician

GE offers very little user support, and GE's response time is very slow. I asked my account manager...

Jul 2021
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Director

The overall product and its performance are good. They meet our expectations.

Jul 2021
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Director

The solution's price is high compared to solutions from other vendors.

Jul 2021
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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