Centricity PACS (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/18/2020 5:00:36 AM and Model.EvProductId = 36307

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User Commentary

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Director

Future Outlook

The product is part of our long-term plans. I don’t know whether we are firmly committed to staying...

Jul 2020
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Director

Relationship

The vendor generally keeps their promises. They don’t make promises that they don’t intend to keep,...

Jul 2020
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Director

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. I commend the vendor for being a very good...

Jul 2020
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Director

Functionality and Upgrades

Some people like the product, but some people find it hard to use. We have had the product for many...

Jul 2020
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Director

Relationship

The vendor’s service has been good, and the vendor’s executive involvement has been high. We bought...

Jul 2020
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Manager

Relationship

I feel that the executives or upper-management people are quite condescending to my specific gender....

Jul 2020
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Manager

Service and Support

GE is helpful with driving outcomes, and they are always willing to listen. GE gives a lot of...

Jul 2020
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Manager

Interfacing and Integration

GE’s system is very strict and structured. Sometimes the system is not able to integrate with a...

Jul 2020
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Manager

Service and Support

GE responds to urgent tickets; there are no problems there. The problems happen when a request...

Jul 2020
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Manager

Service and Support

We are transitioning to a different product. Before we awarded the contract to a new vendor, we were...

Jul 2020
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Manager

ROI / Cost (care and feeding)

GE definitely tries to charge for everything.

Jul 2020
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Analyst/Coordinator

Service and Support

We work directly with GE, and they have done a good job of keeping their promises. Once they gave us...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

A challenge we face with the product is that it gives us so much information on one screen. Most of...

Jun 2020
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CIO

Service and Support

GE doesn't keep their promises. The product's functionalities are there, but they are quite behind....

Jun 2020
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CIO

ROI / Cost (care and feeding)

GE doesn't avoid charging for every little thing. They have a really different approach to pricing....

Jun 2020
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Manager

Service and Support

In terms of how GE has supported us through the COVID-19 crisis, I think things have gone quite...

Jun 2020
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Manager

ROI / Cost (care and feeding)

GE is an expensive company. We are probably going to move to another vendor’s system, but we are...

Jun 2020
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Manager

Other Observations & Comments

We are working on artificial intelligence, and now there are separate systems. We are building AI...

Jun 2020
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Director

Other Observations & Comments

We had an old PACS, but the lack of stability in that system meant that the viewers were crashing...

Mar 2020
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Director

Technology

For the amount of money and time that we spend on Centricity PACS, I am sure we could have a better...

Mar 2020
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Director

Functionality and Upgrades

Centricity PACS is not very user friendly. It is too difficult for our users to handle and...

Mar 2020
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Director

Functionality and Upgrades

Centricity PACS is stable. We don't have to work on it much because we don't have any problems with...

Mar 2020
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Director

Implementation and Training

The installation side is not straightforward. GE's installers, especially the ones who handled our...

Mar 2020
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Director

Other Observations & Comments

With GE, we have to begin our workflow with the HIS, and there is no way to change their minds on...

Mar 2020
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Physician

Functionality and Upgrades

I have used several different systems during my career. Sectra has the best PACS, but GE has the...

Jan 2020
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Physician

Functionality and Upgrades

I cannot do some exams in the GE system, and there are a few functions that are lacking. The overall...

Jan 2020
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Physician

Service and Support

When we have an issue and try to escalate it, we usually don’t get a response from GE. There are...

Jan 2020
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CIO

Other Observations & Comments

I definitely wouldn't buy Centricity PACS again. I would change systems in a heartbeat.

Sep 2019
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CIO

Service and Support

GE could improve their support. I am not the only one who struggles with their support. The issue is...

Sep 2019
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CIO

ROI / Cost (care and feeding)

GE avoids charging us for every little thing more than other vendors do. When we have a service...

Sep 2019
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CIO

Technology

I don't see GE coming out with anything new, but their product is so good that people don't complain...

Sep 2019
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CIO

Service and Support

I don't get a sense of proactivity from GE. I wouldn't recommend them because their support is...

Sep 2019
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CIO

Functionality and Upgrades

GE claims that they look out for any incidents electronically and alert us about any potential...

Sep 2019
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CIO

Relationship

We never hear anything from the executive layer at GE. The executives do not communicate at all. One...

Sep 2019
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CIO

Service and Support

We don’t have issues with the GE product itself; it is a solid system. We have a lot of issues with...

Sep 2019
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CIO

Functionality and Upgrades

Centricity PACS is not helping our radiology department in terms of workflow. The system is simple...

Sep 2019
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CIO

Other Observations & Comments

Centricity PACS has some new features that we could use, but we haven’t updated the system at our location....

Sep 2019
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CIO

Service and Support

GE’s product is good, but the support is very, very poor. Due to GE’s level of support, we have...

Sep 2019
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CIO

ROI / Cost (care and feeding)

Sometimes we ask for additional things and GE charges us for them, especially when it comes to integration....

Sep 2019
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CIO

Implementation and Training

After our initial GE implementation, GE provided no training. GE left it to us to provide training...

Sep 2019
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Manager

Technology

The GE system we are using is old. It has a lot of issues. The usability is fine. That is probably...

Aug 2019
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Manager

Other Observations & Comments

To be fair to GE, the product we have is at its end of life, and GE has been asking us to upgrade...

Aug 2019
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Manager

Service and Support

During the last couple of years, the support has been pretty poor. This year, GE has really slacked...

Aug 2019
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Manager

Other Observations & Comments

We have known for a couple of years that we would be moving off of the system. We are still paying a...

Aug 2019
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Manager

Relationship

Our SLA is fair enough, and they have ended the discounts. They won’t increase the price. I can see...

Aug 2019
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Manager

Other Observations & Comments

A few years ago, we were definitely getting our money’s worth out of the system, but we are not...

Aug 2019
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Manager

Relationship

GE doesn’t listen to their customers as much as they should. They are just too rigid on things that...

Aug 2019
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Manager

Functionality and Upgrades

I worked on a GE upgrade at another facility. GE had an out-of-the-box solution, but it didn’t work....

Aug 2019
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Manager

Relationship

We have been having issues getting GE to the table to get updates supported. GE has a big footprint...

Aug 2019
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Manager

Future Outlook

We actually wanted to keep GE, but then we saw what was on the market and where GE was. They are too...

Aug 2019
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Manager

ROI / Cost (care and feeding)

We have an extensive SLA that covers a lot of things, but I asked for a quote for an additional...

Aug 2019
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Manager

Functionality and Upgrades

I suppose that we would buy Centricity PACS again. Every year, we check the other vendors....

Aug 2019
 Helpful

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Manager

Other Observations & Comments

GE doesn’t promise a lot. I ask a lot, but most of the time, they say that they will just check....

Aug 2019
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Manager

ROI / Cost (care and feeding)

If GE tries to charge for every little thing, I block them. I know we have a contract with them, and...

Aug 2019
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Manager

Other Observations & Comments

There are so many functionalities in the tool, and for some people who don’t use all those...

Aug 2019
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Manager

Service and Support

If we get a certain representative on the phone, the support is great. Every other support...

Aug 2019
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Manager

Other Observations & Comments

One issue that we have noticed is that GE has too many managers.

Aug 2019
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Manager

Service and Support

The quality of GE Healthcare's implementations depends on the project manager. My last upgrade was...

Jul 2019
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Manager

Relationship

GE Healthcare doesn't have very good project managers. The project manager we originally dealt with...

Jul 2019
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Manager

Functionality and Upgrades

GE Healthcare's main problem is their product. When we moved to the universal viewer, we lost a...

Jul 2019
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Manager

Functionality and Upgrades

GE Healthcare proposed using third-party plug-ins for mitigation, and the plug-ins altered the...

Jul 2019
 Helpful

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Manager

Service and Support

GE Healthcare made promises, and things were delayed multiple times. Unfortunately, GE Healthcare...

Jul 2019
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Manager

Relationship

I do not know how GE Healthcare works, but the fact that our voices may not have been heard by GE...

Jul 2019
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Manager

Other Observations & Comments

GE Healthcare should consider taking a look at Asia's requirements. Most of GE Healthcare's products...

Jul 2019
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Manager

Relationship

GE Healthcare's service team is sincere, and the support people try really hard. The service team...

Jul 2019
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CIO

Service and Support

We have serious issues with GE’s support. We have addressed the issues several times with GE’s...

Jun 2019
 Helpful

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CIO

Functionality and Upgrades

GE is a big company. When it comes to healthcare, I think they cover most of the important domains,...

Jun 2019
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CIO

Sales and Contracting

If GE could offer a comprehensive solution for all our imaging, that would be amazing. They do have...

Jun 2019
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CIO

Relationship

GE is very slow to deliver new technology. We want to get certified by HIMSS’ digital imaging model,...

Jun 2019
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Director

ROI / Cost (care and feeding)

Our most recent GE upgrade went fairly well; the downtime was a bit longer than expected, but we are...

Jun 2019
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Director

Functionality and Upgrades

We know that there are other vendors in the marketplace that may or may not be better than GE, but...

Jun 2019
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Director

Relationship

Our relationship with GE is pretty good regarding Centricity PACS. We are going to upgrade to their...

Jun 2019
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Director

Functionality and Upgrades

We are suffering because of GE Healthcare's upgrades. I don't know why, but GE Healthcare is very...

May 2019
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Director

Service and Support

GE Healthcare's support is really bad. GE Healthcare is the worst in terms of executive involvement.

May 2019
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Director

Service and Support

We go through a dealer that works with GE Healthcare to get support. The people at the dealer don't...

May 2019
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Director

Service and Support

The system functionality is good, but we aren't happy with the support. The response time and the...

May 2019
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Director

Service and Support

Compared to our other PACS vendors, GE Healthcare has great support. Last year, GE Healthcare was...

May 2019
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Manager

Functionality and Upgrades

We are really suffering with GE. They used to have a lot of good solutions in the past, but in...

May 2019
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Manager

Service and Support

GE doesn’t really have the resources to provide good support to us, and there has been a lot of...

May 2019
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Manager

Other Observations & Comments

The goal of having a PACS is to have a solution that helps the department publish images. We are...

May 2019
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COO

Service and Support

GE Healthcare's product is good and has great functionality, but the vendor's overall service and...

May 2019
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COO

Functionality and Upgrades

Because GE Healthcare's PACS is a global product, we experienced a lot of limitations. For example,...

May 2019
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COO

Relationship

We need to have a good relationship and get things delivered from GE Healthcare's teams, but we...

May 2019
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COO

Service and Support

The biggest problem for GE Healthcare is their people's reliance on making decisions while located...

May 2019
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CIO

Service and Support

We had a lot of issues with GE Healthcare and Centricity PACS for a year after our implementation....

May 2019
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CIO

Functionality and Upgrades

We now have voice recognition software and dictation services for writing patient diagnoses. That...

May 2019