Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about PACS - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Centricity PACS (Non-US) Comments
Filtered view: All

KLAS Research Director - Eder Lagemann
Subject Expert

Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

8017341586

 
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about PACS - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

GE Healthcare was giving us a lot of headaches during the implementation. There was zero training....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I am discouraging people from buying GE Healthcare's system. If anyone asked me, I would tell them...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The support from GE Healthcare is very bad. They are not proactive at all. Especially after the...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Centricity PACS serves us very well and is an extremely stable product. The radiologists only praise...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

The support people are in Mexico. They answer very quickly, but the resolution time is a little long....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The product works. We haven't seen any issues. We only have issues with the support team because no...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have Centricity PACS. It is linked with our EMR through a hyperlink. When we arrive in the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE did training in a very localized area. That was great, and GE is still doing continual training...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With GE having clients as big as our hospital, we would expect more support while troubleshooting....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Centricity PACS is our archive. It is our repository of choice when our internal physicians have to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Centricity PACS is not user friendly at all. If I had the ability to choose, I wouldn't buy...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The people at GE Healthcare have been doing their best. The people I work with are trying, and their...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

From our point of view as a customer, the vendor really seems to be reducing the customer engagement...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The nature of the contract that we have with GE is a bit weird. When we make changes that...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

For about 18 months, we have not had any products from GE that required training. GE just seems to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

My satisfaction with the current product is very low, and I hope there will be a new product in a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

GE Healthcare has a full team for implementations, and the vendor did a pretty good job with...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

GE Healthcare is constantly monitoring our systems and being proactive. The vendor is fairly good...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

GE Healthcare used to have a fairly big presence, but as people are retiring or leaving the company,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor definitely does not avoid charging us for every little thing. I think the vendor is...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t think we have ever had any training from the vendor. The vendor has a number of products,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I can’t be sure whether the product is current. It is a very complicated product with many bits of...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is not part of our long-term plan. We will be switching in a few years' time. We haven’t...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The problem is that GE Healthcare is going to come to us again with a different PACS, a third one....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

In terms of being proactive, GE Healthcare helps us a little more now because things are stable...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Overall, the product's quality could be much better. There is room for improvement, but I don't know...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The pandemic increased the amount of remote reporting the doctors do, so they complain about the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system's integration has been lacking for a long time. We had to create the integration...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We haven't done any implementations since we started using the system, and all the things we asked...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The quality of GE Healthcare's support improved, but the support is still restricted to a few...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Centricity PACS is a different beast. I have a high monthly cost, but that is because everything is...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am satisfied. The system is functioning. It is stable. However, we know that we have a tool that...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

GE Healthcare does not always keep their promises. With a lot of the things they sold me, they later...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is part of our long-term plans. I don’t know whether we are firmly committed to staying...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor generally keeps their promises. They don’t make promises that they don’t intend to keep,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor avoids charging for every little thing. I commend the vendor for being a very good...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Some people like the product, but some people find it hard to use. We have had the product for many...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s service has been good, and the vendor’s executive involvement has been high. We bought...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I feel that the executives or upper-management people are quite condescending to my specific gender....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE is helpful with driving outcomes, and they are always willing to listen. GE gives a lot of...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE’s system is very strict and structured. Sometimes the system is not able to integrate with a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE responds to urgent tickets; there are no problems there. The problems happen when a request...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are transitioning to a different product. Before we awarded the contract to a new vendor, we were...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE definitely tries to charge for everything.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We work directly with GE, and they have done a good job of keeping their promises. Once they gave us...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A challenge we face with the product is that it gives us so much information on one screen. Most of...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

GE doesn't keep their promises. The product's functionalities are there, but they are quite behind....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

GE doesn't avoid charging for every little thing. They have a really different approach to pricing....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of how GE has supported us through the COVID-19 crisis, I think things have gone quite...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE is an expensive company. We are probably going to move to another vendor’s system, but we are...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are working on artificial intelligence, and now there are separate systems. We are building AI...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports