Centricity PACS (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 10:45:47 PM and Model.EvProductId = 36307

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Win/Loss - Why they were selected (by current clients)

Centricity PACS is our archive. It is our repository of choice when our internal physicians have to...

Oct 2020
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Manager

Functionality and Upgrades

Centricity PACS is not user friendly at all. If I had the ability to choose, I wouldn't buy...

Oct 2020
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Manager

Service and Support

The people at GE Healthcare have been doing their best. The people I work with are trying, and their...

Oct 2020
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CIO

Service and Support

From our point of view as a customer, the vendor really seems to be reducing the customer engagement...

Oct 2020
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CIO

Sales and Contracting

The nature of the contract that we have with GE is a bit weird. When we make changes that...

Oct 2020
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CIO

Functionality and Upgrades

For about 18 months, we have not had any products from GE that required training. GE just seems to...

Oct 2020
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Director

Functionality and Upgrades

My satisfaction with the current product is very low, and I hope there will be a new product in a...

Oct 2020
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Director

Implementation and Training

GE Healthcare has a full team for implementations, and the vendor did a pretty good job with...

Oct 2020
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Director

Relationship

GE Healthcare is constantly monitoring our systems and being proactive. The vendor is fairly good...

Oct 2020
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Director

Relationship

GE Healthcare used to have a fairly big presence, but as people are retiring or leaving the company,...

Oct 2020
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Director

ROI / Cost (care and feeding)

The vendor definitely does not avoid charging us for every little thing. I think the vendor is...

Oct 2020
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Director

Functionality and Upgrades

I don’t think we have ever had any training from the vendor. The vendor has a number of products,...

Oct 2020
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Director

Technology

I can’t be sure whether the product is current. It is a very complicated product with many bits of...

Oct 2020
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Director

Future Outlook

The product is not part of our long-term plan. We will be switching in a few years' time. We haven’t...

Oct 2020
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CIO

Functionality and Upgrades

The problem is that GE Healthcare is going to come to us again with a different PACS, a third one....

Sep 2020
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CIO

Service and Support

In terms of being proactive, GE Healthcare helps us a little more now because things are stable...

Sep 2020
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CIO

Functionality and Upgrades

Overall, the product's quality could be much better. There is room for improvement, but I don't know...

Sep 2020
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CIO

Functionality and Upgrades

The pandemic increased the amount of remote reporting the doctors do, so they complain about the...

Sep 2020
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CIO

Interfacing and Integration

The system's integration has been lacking for a long time. We had to create the integration...

Sep 2020
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CIO

Implementation and Training

We haven't done any implementations since we started using the system, and all the things we asked...

Sep 2020
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CIO

Relationship

The quality of GE Healthcare's support improved, but the support is still restricted to a few...

Sep 2020
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CIO

Sales and Contracting

Centricity PACS is a different beast. I have a high monthly cost, but that is because everything is...

Sep 2020
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CIO

Functionality and Upgrades

I am satisfied. The system is functioning. It is stable. However, we know that we have a tool that...

Sep 2020
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CIO

Future Outlook

GE Healthcare does not always keep their promises. With a lot of the things they sold me, they later...

Sep 2020
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Director

Future Outlook

The product is part of our long-term plans. I don’t know whether we are firmly committed to staying...

Jul 2020
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Director

Relationship

The vendor generally keeps their promises. They don’t make promises that they don’t intend to keep,...

Jul 2020
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Director

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. I commend the vendor for being a very good...

Jul 2020
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Director

Functionality and Upgrades

Some people like the product, but some people find it hard to use. We have had the product for many...

Jul 2020
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Director

Relationship

The vendor’s service has been good, and the vendor’s executive involvement has been high. We bought...

Jul 2020
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Manager

Relationship

I feel that the executives or upper-management people are quite condescending to my specific gender....

Jul 2020
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Manager

Service and Support

GE is helpful with driving outcomes, and they are always willing to listen. GE gives a lot of...

Jul 2020
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Manager

Interfacing and Integration

GE’s system is very strict and structured. Sometimes the system is not able to integrate with a...

Jul 2020
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Manager

Service and Support

GE responds to urgent tickets; there are no problems there. The problems happen when a request...

Jul 2020
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Manager

Service and Support

We are transitioning to a different product. Before we awarded the contract to a new vendor, we were...

Jul 2020
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Manager

ROI / Cost (care and feeding)

GE definitely tries to charge for everything.

Jul 2020
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Analyst/Coordinator

Service and Support

We work directly with GE, and they have done a good job of keeping their promises. Once they gave us...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

A challenge we face with the product is that it gives us so much information on one screen. Most of...

Jun 2020
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CIO

Service and Support

GE doesn't keep their promises. The product's functionalities are there, but they are quite behind....

Jun 2020
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CIO

ROI / Cost (care and feeding)

GE doesn't avoid charging for every little thing. They have a really different approach to pricing....

Jun 2020
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Manager

Service and Support

In terms of how GE has supported us through the COVID-19 crisis, I think things have gone quite...

Jun 2020
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Manager

ROI / Cost (care and feeding)

GE is an expensive company. We are probably going to move to another vendor’s system, but we are...

Jun 2020
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Manager

Other Observations & Comments

We are working on artificial intelligence, and now there are separate systems. We are building AI...

Jun 2020
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Director

Other Observations & Comments

We had an old PACS, but the lack of stability in that system meant that the viewers were crashing...

Mar 2020
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Director

Technology

For the amount of money and time that we spend on Centricity PACS, I am sure we could have a better...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Centricity PACS is not very user friendly. It is too difficult for our users to handle and...

Mar 2020
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Director

Functionality and Upgrades

Centricity PACS is stable. We don't have to work on it much because we don't have any problems with...

Mar 2020
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Director

Implementation and Training

The installation side is not straightforward. GE's installers, especially the ones who handled our...

Mar 2020
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Director

Other Observations & Comments

With GE, we have to begin our workflow with the HIS, and there is no way to change their minds on...

Mar 2020
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Physician

Functionality and Upgrades

I have used several different systems during my career. Sectra has the best PACS, but GE has the...

Jan 2020
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Physician

Functionality and Upgrades

I cannot do some exams in the GE system, and there are a few functions that are lacking. The overall...

Jan 2020
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Physician

Service and Support

When we have an issue and try to escalate it, we usually don’t get a response from GE. There are...

Jan 2020
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