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Centricity PACS (Non-US)
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

8017341586

 
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User Commentary

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Director

GE Healthcare didn't charge us extra. They were cooperative, and they worked with us. Centricity...

Sep 2021
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Director

One of GE Healthcare's strongest points is their integration. Another of their strongest points is...

Sep 2021
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Director

GE Healthcare has very little downtime, they are very proactive about external communication with...

Sep 2021
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Director

We meet with GE Healthcare's executives on a regular basis.

Sep 2021
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Director

The outcomes that we have seen from Centricity PACS have been increased productivity and completion....

Sep 2021
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Director

A big problem with GE Healthcare is that they aren't interested in research and development....

Sep 2021
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Director

I would recommend GE Healthcare with some conditions. They are good, but they need to make some...

Sep 2021
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Director

GE Healthcare is honest with us. They don't promise us things that they won't deliver.

Sep 2021
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Physician

Centricity PACS is an end-of-life PACS solution with no further support from GE. Therefore, GE is no...

Sep 2021
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Manager

It is difficult to receive training from the vendor. When we do receive training from them, it isn't...

Sep 2021
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Manager

We need a support contact from the vendor who understands our setup so that they can follow up on...

Sep 2021
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Manager

I would recommend Centricity PACS to a peer or friend depending on where they were located. If they...

Sep 2021
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Manager

I like working with GE Healthcare because we can do a lot with them on the system's technical parts....

Sep 2021
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Manager

Some of our radiologists are really against Centricity PACS. They say that it has too many errors....

Sep 2021
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Manager

We think that we will stick with GE Healthcare for the long term, but it is impossible to know for...

Sep 2021
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Manager

GE Healthcare doesn't make promises to me anymore. They know that if they promise something to me...

Sep 2021
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Director

I am not a satisfied customer because of the system's usability and functionality. Compared to not...

Aug 2021
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Director

If I have several series of images in different planes and I want to cross-reference them, I have to...

Aug 2021
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Director

Another system has some basic functionality that was easy to use a decade ago, and GE’s system still...

Aug 2021
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Director

GE is extremely good at convincing administrators that GE is the solution by undercutting the price,...

Aug 2021
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Manager

For the last several years, Centricity PACS has been a great product for us, but with the...

Jul 2021
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Manager

This product is end of life; anyone considering a PACS should know that if they are considering...

Jul 2021
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Physician

GE provided application specialist trainers, but GE doesn't have time to train their users. That is...

Jul 2021
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Physician

GE keeps telling me that Centricity PACS works well and that it is a great product, but the PACS...

Jul 2021
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Physician

When our referring doctors want to see images, we have a problem with the program taking an...

Jul 2021
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Physician

I suspect that GE relies on long contracts so that customers cannot leave. We are paying a lot, and...

Jul 2021
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Physician

GE has a very old PACS. They are coding with JavaScript, and I think JavaScript is just too old. In...

Jul 2021
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Physician

The system has too many buttons and too many options. Centricity PACS slows us down incredibly. I...

Jul 2021
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Physician

GE offers very little user support, and GE's response time is very slow. I asked my account manager...

Jul 2021
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Director

The overall product and its performance are good. They meet our expectations.

Jul 2021
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Director

The solution's price is high compared to solutions from other vendors.

Jul 2021
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Director

The overall integration with our EMR is stable for Centricity PACS. There are no major issues with...

Apr 2021
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Director

The product is well developed. The implementation was well executed by experienced team members.

Apr 2021
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Director

GE's technical support is poor. GE is not proactive at all, and the vendor executive involvement is...

Apr 2021
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CIO

Centricity PACS is good. GE recently helped us install the solution at one of our facilities and...

Mar 2021
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CIO

We have had some technical problems with the interoperability. Patient information is going into our...

Mar 2021
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Director

GE Healthcare was giving us a lot of headaches during the implementation. There was zero training....

Feb 2021
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Director

I am discouraging people from buying GE Healthcare's system. If anyone asked me, I would tell them...

Feb 2021
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Director

The support from GE Healthcare is very bad. They are not proactive at all. Especially after the...

Feb 2021
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CIO

Centricity PACS serves us very well and is an extremely stable product. The radiologists only praise...

Jan 2021
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CIO

The support people are in Mexico. They answer very quickly, but the resolution time is a little long....

Jan 2021
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Director

The product works. We haven't seen any issues. We only have issues with the support team because no...

Jan 2021
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VP/Other Executive

We have Centricity PACS. It is linked with our EMR through a hyperlink. When we arrive in the...

Dec 2020
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VP/Other Executive

GE did training in a very localized area. That was great, and GE is still doing continual training...

Dec 2020
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VP/Other Executive

With GE having clients as big as our hospital, we would expect more support while troubleshooting....

Dec 2020
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Manager

Centricity PACS is our archive. It is our repository of choice when our internal physicians have to...

Oct 2020
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Manager

Centricity PACS is not user friendly at all. If I had the ability to choose, I wouldn't buy...

Oct 2020
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Manager

The people at GE Healthcare have been doing their best. The people I work with are trying, and their...

Oct 2020
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CIO

From our point of view as a customer, the vendor really seems to be reducing the customer engagement...

Oct 2020
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CIO

The nature of the contract that we have with GE is a bit weird. When we make changes that...

Oct 2020
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CIO

For about 18 months, we have not had any products from GE that required training. GE just seems to...

Oct 2020
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Director

My satisfaction with the current product is very low, and I hope there will be a new product in a...

Oct 2020
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Director

GE Healthcare has a full team for implementations, and the vendor did a pretty good job with...

Oct 2020
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Director

GE Healthcare is constantly monitoring our systems and being proactive. The vendor is fairly good...

Oct 2020
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Director

GE Healthcare used to have a fairly big presence, but as people are retiring or leaving the company,...

Oct 2020
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Director

The vendor definitely does not avoid charging us for every little thing. I think the vendor is...

Oct 2020
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Director

I don’t think we have ever had any training from the vendor. The vendor has a number of products,...

Oct 2020
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Director

I can’t be sure whether the product is current. It is a very complicated product with many bits of...

Oct 2020
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Director

The product is not part of our long-term plan. We will be switching in a few years' time. We haven’t...

Oct 2020
||
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