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Centricity PACS (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Win/Loss - Why they were not selected (by non-clients)

We decided to switch away from GE's product. Our contract was ending with GE, so we naturally came...

Jan 2023
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Director

Relationship

We started having a running joke because when we would have meetings with GE, periodically there...

Jan 2023
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Manager

Interfacing and Integration

I like Centricity PACS' stability, and it is easy to integrate.

Jan 2023
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Manager

Technology

GE Healthcare could be faster at adapting new technology, such as AI technology.

Jan 2023
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Manager

Technology

We replaced our PACS and RIS with GE Healthcare's system, but we didn’t notice any improvement...

Dec 2022
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Manager

Interfacing and Integration

The integrations between our PACS and RIS is unstable. We have had many issues. The implementation...

Dec 2022
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Manager

Relationship

Centricity PACS has a lot of functionality. Our hospital has really good cooperation with the...

Dec 2022
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Manager

Functionality and Upgrades

The biggest issue I currently have with GE Healthcare is that if they try to install something, it...

Dec 2022
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Manager

Service and Support

We can create support tickets, and they get picked up and finished quickly. However, there are also...

Dec 2022
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Manager

Relationship

GE Healthcare tries to be proactive, but they are not. I have to call in for lots of technical...

Dec 2022
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Manager

Other Observations & Comments

One of GE Healthcare's strengths is that they are an international vendor.

Sep 2022
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Manager

Functionality and Upgrades

The product is simple and easy to use and requires little to no training. The product works very...

Sep 2022
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Manager

Technology

The product only operates on Internet Explorer, so it doesn't have a path forward.

Sep 2022
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CIO

Service and Support

GE is a leader in the PACS space technologically, but they are not a leader in the space in terms of...

Aug 2022
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CIO

Other Observations & Comments

I don't think we are going to move away from Centricity PACS because we have interfaces to it. But I...

Aug 2022
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CMIO

Interfacing and Integration

The integration with our EMR has been pretty good.

Aug 2022
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CMIO

Functionality and Upgrades

Centricity PACS works pretty well. The product is simple; we just need to know how to use the tool....

Aug 2022
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Manager

Service and Support

I would like the vendor to have more technical engineers who have good IT knowledge to support and...

Aug 2022
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Manager

Service and Support

The vendor's personal follow-up and support are their biggest strengths. We like the solution's...

Aug 2022
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Manager

Technology

The vendor proposed a hybrid solution that was both cloud based and local. That is what we were...

Jul 2022
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Manager

Functionality and Upgrades

There seems to be a disconnect with GE. Our experience with the vendor has involved the vendor...

Jul 2022
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Manager

Other Observations & Comments

We have been having more discussions with GE. They are changing, listening to us, and saying the...

Jul 2022
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CIO

Future Outlook

We have been trying to change and switch away from Centricity PACS. Now that we are adding a new...

Jun 2022
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CIO

Interfacing and Integration

Centricity PACS is the worst at integration and interoperability. There are a lot of things coming...

Jun 2022
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CIO

Service and Support

We have access to a support team that we get help from, but they are privately owned. If we reach...

Jun 2022
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Director

Implementation and Training

Implementing the product was very easy because we already had experience in implementing with the...

Jun 2022
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Director

Functionality and Upgrades

On the operational side of things, we didn't have a complete understanding of the flow for...

Jun 2022
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Director

Service and Support

The vendor needs to improve their customer service hours. There is a difference in time zone between...

Jun 2022
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Director

Relationship

It takes a long time to get a response from the vendor. If we have any issues, we have to restart...

Jun 2022
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CIO

Future Outlook

We have some GE Healthcare products and some old installations, and we are not happy with these...

Jun 2022
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CIO

Service and Support

In the past, the support team was located in our area, but they pushed it to Hungary or Russia or...

Jun 2022
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Manager

Future Outlook

The add-ons of the product are good. This product is the only system our government wants because...

May 2022
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Manager

Relationship

The vendor needs to check in with their customers, and they need to get customer feedback on how to...

May 2022
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Manager

Technology

For years, we had regular upgrades to the system, and each was significantly better than the last....

Apr 2022
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Manager

Service and Support

We have seen significant downtime with the system. GE Healthcare has been absolutely appalling to...

Apr 2022
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Manager

Functionality and Upgrades

An opportunity for product improvement is a development application for our current OS.

Mar 2022
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Manager

Relationship

The vendor could improve their work culture. They retain people who are not customer advocates.

Mar 2022
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Manager

Sales and Contracting

In the contract, there is a training element to yearly maintenance support. When we wanted to use...

Mar 2022
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Manager

Functionality and Upgrades

GE is limited when they bring products to a different area of production. The problem is that there...

Feb 2022
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Manager

Other Observations & Comments

The vendor's education is good but costly.

Feb 2022
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(0)
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Manager

Functionality and Upgrades

GE has implemented a web service, but they are unable to keep up with the technology. We can run...

Feb 2022
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Manager

Functionality and Upgrades

With Centricity PACS, we are able to give a radiologist the same product as other specialists have...

Feb 2022
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Manager

Future Outlook

GE went through a company reorganization a few years ago, and a lot of very good people left. A lot...

Feb 2022
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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