Commentary Summary
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User Commentary
Win/Loss - Why they were not selected (by non-clients)
We decided to switch away from GE's product. Our contract was ending with GE, so we naturally came...
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Relationship
We started having a running joke because when we would have meetings with GE, periodically there...
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Interfacing and Integration
I like Centricity PACS' stability, and it is easy to integrate.
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Technology
GE Healthcare could be faster at adapting new technology, such as AI technology.
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Technology
We replaced our PACS and RIS with GE Healthcare's system, but we didn’t notice any improvement...
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Interfacing and Integration
The integrations between our PACS and RIS is unstable. We have had many issues. The implementation...
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Relationship
Centricity PACS has a lot of functionality. Our hospital has really good cooperation with the...
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Functionality and Upgrades
The biggest issue I currently have with GE Healthcare is that if they try to install something, it...
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Service and Support
We can create support tickets, and they get picked up and finished quickly. However, there are also...
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Relationship
GE Healthcare tries to be proactive, but they are not. I have to call in for lots of technical...
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Other Observations & Comments
One of GE Healthcare's strengths is that they are an international vendor.
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Functionality and Upgrades
The product is simple and easy to use and requires little to no training. The product works very...
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Technology
The product only operates on Internet Explorer, so it doesn't have a path forward.
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Service and Support
GE is a leader in the PACS space technologically, but they are not a leader in the space in terms of...
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Other Observations & Comments
I don't think we are going to move away from Centricity PACS because we have interfaces to it. But I...
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Interfacing and Integration
The integration with our EMR has been pretty good.
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Functionality and Upgrades
Centricity PACS works pretty well. The product is simple; we just need to know how to use the tool....
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Service and Support
I would like the vendor to have more technical engineers who have good IT knowledge to support and...
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Service and Support
The vendor's personal follow-up and support are their biggest strengths. We like the solution's...
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Technology
The vendor proposed a hybrid solution that was both cloud based and local. That is what we were...
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Functionality and Upgrades
There seems to be a disconnect with GE. Our experience with the vendor has involved the vendor...
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Other Observations & Comments
We have been having more discussions with GE. They are changing, listening to us, and saying the...
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Future Outlook
We have been trying to change and switch away from Centricity PACS. Now that we are adding a new...
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Interfacing and Integration
Centricity PACS is the worst at integration and interoperability. There are a lot of things coming...
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Service and Support
We have access to a support team that we get help from, but they are privately owned. If we reach...
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Implementation and Training
Implementing the product was very easy because we already had experience in implementing with the...
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Functionality and Upgrades
On the operational side of things, we didn't have a complete understanding of the flow for...
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Service and Support
The vendor needs to improve their customer service hours. There is a difference in time zone between...
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Relationship
It takes a long time to get a response from the vendor. If we have any issues, we have to restart...
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Future Outlook
We have some GE Healthcare products and some old installations, and we are not happy with these...
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Service and Support
In the past, the support team was located in our area, but they pushed it to Hungary or Russia or...
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Future Outlook
The add-ons of the product are good. This product is the only system our government wants because...
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Relationship
The vendor needs to check in with their customers, and they need to get customer feedback on how to...
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Technology
For years, we had regular upgrades to the system, and each was significantly better than the last....
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Service and Support
We have seen significant downtime with the system. GE Healthcare has been absolutely appalling to...
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Functionality and Upgrades
An opportunity for product improvement is a development application for our current OS.
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Relationship
The vendor could improve their work culture. They retain people who are not customer advocates.
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Sales and Contracting
In the contract, there is a training element to yearly maintenance support. When we wanted to use...
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Functionality and Upgrades
GE is limited when they bring products to a different area of production. The problem is that there...
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Other Observations & Comments
The vendor's education is good but costly.
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Functionality and Upgrades
GE has implemented a web service, but they are unable to keep up with the technology. We can run...
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Functionality and Upgrades
With Centricity PACS, we are able to give a radiologist the same product as other specialists have...
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Future Outlook
GE went through a company reorganization a few years ago, and a lot of very good people left. A lot...
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