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Centricity PACS (Non-US) Comments
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KLAS Research Director - Eder Lagemann
Subject Expert

Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

8017341586

 
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Global PACS 2019: Vendor Performance in Shifting Market
Global PACS 2019:
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December 2019
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User Commentary

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Director

The overall integration with our EMR is stable for Centricity PACS. There are no major issues with...

Apr 2021
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(0)
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Director

The product is well developed. The implementation was well executed by experienced team members.

Apr 2021
||
(0)
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Director

GE's technical support is poor. GE is not proactive at all, and the vendor executive involvement is...

Apr 2021
||
(0)
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CIO

Centricity PACS is good. GE recently helped us install the solution at one of our facilities and...

Mar 2021
||
(0)
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CIO

We have had some technical problems with the interoperability. Patient information is going into our...

Mar 2021
||
(0)
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Director

GE Healthcare was giving us a lot of headaches during the implementation. There was zero training....

Feb 2021
||
(0)
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Director

I am discouraging people from buying GE Healthcare's system. If anyone asked me, I would tell them...

Feb 2021
||
(0)
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Director

The support from GE Healthcare is very bad. They are not proactive at all. Especially after the...

Feb 2021
||
(0)
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CIO

Centricity PACS serves us very well and is an extremely stable product. The radiologists only praise...

Jan 2021
||
(0)
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CIO

The support people are in Mexico. They answer very quickly, but the resolution time is a little long....

Jan 2021
||
(0)
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Director

The product works. We haven't seen any issues. We only have issues with the support team because no...

Jan 2021
||
(0)
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VP/Other Executive

We have Centricity PACS. It is linked with our EMR through a hyperlink. When we arrive in the...

Dec 2020
||
(0)
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VP/Other Executive

GE did training in a very localized area. That was great, and GE is still doing continual training...

Dec 2020
||
(0)
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VP/Other Executive

With GE having clients as big as our hospital, we would expect more support while troubleshooting....

Dec 2020
||
(0)
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Manager

Centricity PACS is our archive. It is our repository of choice when our internal physicians have to...

Oct 2020
||
(0)
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Manager

Centricity PACS is not user friendly at all. If I had the ability to choose, I wouldn't buy...

Oct 2020
||
(0)
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Manager

The people at GE Healthcare have been doing their best. The people I work with are trying, and their...

Oct 2020
||
(0)
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CIO

From our point of view as a customer, the vendor really seems to be reducing the customer engagement...

Oct 2020
||
(0)
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CIO

The nature of the contract that we have with GE is a bit weird. When we make changes that...

Oct 2020
||
(0)
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CIO

For about 18 months, we have not had any products from GE that required training. GE just seems to...

Oct 2020
||
(0)
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Director

My satisfaction with the current product is very low, and I hope there will be a new product in a...

Oct 2020
||
(0)
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Director

GE Healthcare has a full team for implementations, and the vendor did a pretty good job with...

Oct 2020
||
(0)
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Director

GE Healthcare is constantly monitoring our systems and being proactive. The vendor is fairly good...

Oct 2020
||
(0)
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Director

GE Healthcare used to have a fairly big presence, but as people are retiring or leaving the company,...

Oct 2020
||
(0)
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Director

The vendor definitely does not avoid charging us for every little thing. I think the vendor is...

Oct 2020
||
(0)
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Director

I don’t think we have ever had any training from the vendor. The vendor has a number of products,...

Oct 2020
||
(0)
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Director

I can’t be sure whether the product is current. It is a very complicated product with many bits of...

Oct 2020
||
(0)
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Director

The product is not part of our long-term plan. We will be switching in a few years' time. We haven’t...

Oct 2020
||
(0)
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 or  to see details.

CIO

The problem is that GE Healthcare is going to come to us again with a different PACS, a third one....

Sep 2020
||
(0)
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CIO

In terms of being proactive, GE Healthcare helps us a little more now because things are stable...

Sep 2020
||
(0)
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CIO

Overall, the product's quality could be much better. There is room for improvement, but I don't know...

Sep 2020
||
(0)
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CIO

The pandemic increased the amount of remote reporting the doctors do, so they complain about the...

Sep 2020
||
(0)
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CIO

The system's integration has been lacking for a long time. We had to create the integration...

Sep 2020
||
(0)
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CIO

We haven't done any implementations since we started using the system, and all the things we asked...

Sep 2020
||
(0)
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CIO

The quality of GE Healthcare's support improved, but the support is still restricted to a few...

Sep 2020
||
(0)
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CIO

Centricity PACS is a different beast. I have a high monthly cost, but that is because everything is...

Sep 2020
||
(0)
 Thank you  Helpful

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CIO

I am satisfied. The system is functioning. It is stable. However, we know that we have a tool that...

Sep 2020
||
(0)
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CIO

GE Healthcare does not always keep their promises. With a lot of the things they sold me, they later...

Sep 2020
||
(0)
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Director

The product is part of our long-term plans. I don’t know whether we are firmly committed to staying...

Jul 2020
||
(0)
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 or  to see details.

Director

The vendor generally keeps their promises. They don’t make promises that they don’t intend to keep,...

Jul 2020
||
(0)
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 or  to see details.

Director

The vendor avoids charging for every little thing. I commend the vendor for being a very good...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some people like the product, but some people find it hard to use. We have had the product for many...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s service has been good, and the vendor’s executive involvement has been high. We bought...

Jul 2020
||
(0)
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Manager

I feel that the executives or upper-management people are quite condescending to my specific gender....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE is helpful with driving outcomes, and they are always willing to listen. GE gives a lot of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE’s system is very strict and structured. Sometimes the system is not able to integrate with a...

Jul 2020
||
(0)
 Thank you  Helpful

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Manager

GE responds to urgent tickets; there are no problems there. The problems happen when a request...

Jul 2020
||
(0)
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Manager

We are transitioning to a different product. Before we awarded the contract to a new vendor, we were...

Jul 2020
||
(0)
 Thank you  Helpful

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Manager

GE definitely tries to charge for everything.

Jul 2020
||
(0)
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Analyst/Coordinator

We work directly with GE, and they have done a good job of keeping their promises. Once they gave us...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A challenge we face with the product is that it gives us so much information on one screen. Most of...

Jun 2020
||
(0)
 Thank you  Helpful

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CIO

GE doesn't keep their promises. The product's functionalities are there, but they are quite behind....

Jun 2020
||
(0)
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CIO

GE doesn't avoid charging for every little thing. They have a really different approach to pricing....

Jun 2020
||
(0)
 Thank you  Helpful

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