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GetWell Inpatient Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Relationship

There is a lot of turnover with Get Well. We started out really good with our account representative...

Apr 2024
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Manager

Product

Get Well needs to figure out how to let patients log in to their streaming service, but that is...

Apr 2024
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Manager

Loyalty

We have had the inpatient solution for a very long time. I definitely like the GetWell Loop...

Apr 2024
||
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Manager

Relationship

Upgrades just happen, and I get notified. I don't have any problems with upgrades or the service...

Apr 2024
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Manager

Product

I don't know how much of this is a Get Well problem or an us problem, but the main difference...

Apr 2024
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Manager

Relationship, Operations

There are a lot of qualifiers for training, and my person at Get Well is not local. Training is not...

Apr 2024
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Manager

Product

Most of the lack of functionality in GetWell Inpatient has to do with the interface not being...

Apr 2024
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Director

Loyalty, Product

Get Well has made some UI changes, so I think the interface is a bit more modern and easier for the...

Mar 2024
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Director

Value

Get Well still does a lot of add-ons, and everything costs extra. We get that with any organization,...

Mar 2024
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Director

Relationship

I am very happy with our customer service representatives. They are responsive when we enter a...

Mar 2024
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Director

Operations

Get Well has recommendations for implementations, and it is up to the customer organization to...

Mar 2024
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Director

Product

I feel like the console module is a little outdated and not quite as robust as it could be.

Mar 2024
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Manager

Product

The system doesn't meet all of our needs. It has manual keyboards that most of our patients can't...

Feb 2024
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Manager

Operations

After a user buys and implements the system, a lot of the vendor's customer support goes away. The...

Feb 2024
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Manager

Loyalty

I have seen a recent demo of the current version of the system, and it looks like it could deliver...

Feb 2024
||
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Manager

Product

The system offers a good entertainment package for end users. We mostly use the system for television....

Feb 2024
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Manager

Product

I haven’t seen our older patients have a huge problem with the learning curve of GetWell Inpatient,...

Feb 2024
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Manager

Relationship

I have not seen an instance where Get Well has not kept their promises. They have been pretty...

Feb 2024
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Manager

Operations

The subcontractors that Get Well used for the implementation were extremely organized, proficient,...

Feb 2024
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Manager

Relationship

Get Well monitors their customer support 24/7, and the patients can call in directly, so that has...

Feb 2024
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Manager

Relationship, Product

It has been a bit of a pain dealing with repair parts due to COVID-19. Get Well has not been able to...

Feb 2024
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Director

Operations, Product

Our elderly population doesn't know how to navigate the system. Even with education, they just don't...

Jan 2024
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Director

Relationship

Get Well is extremely supportive and helpful. I have a regular call with the Get Well network...

Jan 2024
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Director

Product

GetWell Inpatient’s ease of navigation is always a complaint from patients. I think Get Well has the...

Jan 2024
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Director

Culture, Value

I don't think there are little things Get Well charges for. Things are usually in bundles. If we get...

Jan 2024
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(0)
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Director

Loyalty, Relationship, Product

Get Well is working on so much. But as fast as they are putting things out, there is so much more to...

Jan 2024
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Director

Relationship

Get Well does everything we want them to do. Sometimes we don't know why they stick with us. We have...

Jan 2024
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Director

Relationship

Get Well is very good with support. If there were a 20 on the scale, we would be picking 20. What...

Jan 2024
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Manager

Product

I like the simplicity of GetWell Inpatient, and the front-facing interface for end users is pretty...

Dec 2023
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Manager

Product

GetWell Inpatient could improve if it had a bigger font and an easier menu. The back end of GetWell...

Dec 2023
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Manager

Relationship

Get Well’s support team is very responsive. We have a very good representative at Get Well who is...

Dec 2023
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Manager

Relationship

I would like to give Get Well good credit because when we have a problem, the feedback is very...

Dec 2023
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Manager

Product

We had a bit of a glitch in GetWell Inpatient that made it so we couldn’t access the system with a...

Dec 2023
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Manager

Product

We like GetWell Inpatient because it works well for us. It gives us everything that we need, and...

Dec 2023
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Manager

Operations

Get Well offers training, but there are a couple of things that we could get more of. For example,...

Dec 2023
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Manager

Relationship

We have a person who is available for us when we need support, but we don’t use them because once...

Dec 2023
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Manager

Relationship

The executive team came and met with us to make sure our needs were met. They also made a long-term...

Dec 2023
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Nurse

Product

I like that GetWell Inpatient can be customized to the individual unit where the system is being...

Nov 2023
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Nurse

Relationship

We have very good on-site support. Our representative is very knowledgeable and friendly. They do...

Nov 2023
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Nurse

Product

Get Well could make their interface more user friendly. It is difficult to navigate some of the...

Nov 2023
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CNO

Relationship

Get Well should continue to listen to their customers so they can know what we are interested in. I...

Nov 2023
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(0)
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CNO

Product, Value

We have been very happy with GetWell Inpatient. The means for the children to access games and...

Nov 2023
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(0)
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CNO

Value

Get Well was definitely way ahead of other vendors at the time we made the commitment to use GetWell...

Nov 2023
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(0)
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CNO

Product

GetWell Inpatient is very appealing for the kids. It just visually looks like a current product. The...

Nov 2023
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Nurse

Operations

I don't want Get Well to do a lot of our training because the training is Get Well manufactured and...

Oct 2023
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(0)
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Nurse

Relationship

Get Well has a tiered approach to support. We call things in, and they send our requests off to...

Oct 2023
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(0)
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Nurse

Relationship

Over the last few years, Get Well has been super responsive and absolutely wonderful, but I have...

Oct 2023
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(0)
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Nurse

Culture

The sales team at Get Well makes promises that we are going to decrease falls and increase safety....

Oct 2023
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(0)
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Nurse

Operations, Product

One thing Get Well needs to look at is hands-on usage of the materials or devices. The vendor needs...

Oct 2023
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(0)
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Nurse

Product

Get Well’s new platform is much better, but it is inconsistent. If I click the Back button in one...

Oct 2023
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(0)
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Manager

Operations

There needs to be more ongoing training available from the vendor, or they need to make people aware...

Oct 2023
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(0)
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Manager

Relationship, Value

Part of Get Well’s outreach to us over the last while has been about some enhancements and other...

Oct 2023
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(0)
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Manager

Product

Some of the product's strengths are the integration with our electronic health record to document...

Oct 2023
||
(0)
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Manager

Relationship

As a company, Get Well has certainly reached out to try to enhance the relationship. They did some...

Oct 2023
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(0)
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Manager

Value

Get Well is a great company with a great product. However, the product is extremely expensive for...

Oct 2023
||
(0)
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Manager

Product

The challenge with GetWell Inpatient that makes things difficult for end users is navigation on the...

Oct 2023
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(0)
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Director

Culture

We recently went through a contract renewal for the system, but that wasn't as smooth as our...

Oct 2023
||
(0)
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Director

Relationship, Product

The product is broad, and the vendor makes well-intentioned proposals and suggestions for our...

Oct 2023
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(0)
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Director

Product

The product's integration with Epic's systems has had issues historically, but it has been getting...

Oct 2023
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(0)
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Manager

Product

The vendor has a mobile app, and our customers aren't very satisfied with the entertainment...

Oct 2023
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(0)
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Manager

Relationship, Product

We have been asking Get Well for some things for a long time, but their improvements and their road...

Oct 2023
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(0)
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Manager

Product, Value

The entertainment in GetWell Inpatient is great, but that is not what the system is supposed to be...

Oct 2023
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(0)
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Manager

Loyalty, Value

I don't know whether GetWell Inpatient is going to work the way we need it to for future projects....

Oct 2023
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(0)
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Manager

Operations, Product

We just updated to a new user experience, and Get Well tells us it is going to be so much better....

Oct 2023
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(0)
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Manager

Operations

Get Well’s training is very different. For initial training, Get Well comes on-site, creates...

Oct 2023
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(0)
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Manager

Relationship

We have a great client service manager from Get Well. They are really responsive and a great...

Sep 2023
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(0)
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Manager

Product

The product’s new user interface is very intuitive. The vendor has done a huge overhaul, and I think...

Sep 2023
||
(0)
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Manager

Value

Doing some add-ons with some of the vendor's features is a little hard. There are charges for...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Get Well engages us on outcomes, and then it is really up to our operations team to say what gaps...

Sep 2023
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(0)
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Analyst/Coordinator

Value

We don't get nickel-and-dimed for anything, even enhancements and building interfaces. Get Well is...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor has active monitoring, and we are called by Get Well when they see issues, so I...

Sep 2023
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(0)
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Analyst/Coordinator

Product

GetWell Inpatient is a great product, and with better engagement on our side, I think it is...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

Get Well keeps their promises with a vengeance. I have a fantastic account manager. They are very...

Sep 2023
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(0)
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Nurse

Culture, Relationship

Working with Get Well is wonderful. Normally, Get Well's support people are very good when we call...

Sep 2023
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(0)
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Nurse

Product

Our staff members and patients don't like the new version of GetWell Inpatient that the vendor...

Sep 2023
||
(0)
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Nurse

Operations

My perception of the vendor's training is that Get Well is more focused on surveys than they are on...

Sep 2023
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(0)
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Nurse

Product

It is very hard for patients to get out of the system. We have a lot of surveys, so they get stuck...

Sep 2023
||
(0)
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Nurse

Product, Value

I think that Get Well is leading the pack in patient education. I would give the vendor top marks...

Sep 2023
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(0)
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Director

Loyalty, Product

We want integration with our meal ordering system. I think the vendor is ready for that, but our...

Sep 2023
||
(0)
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Director

Product

GetWell Inpatient seems to be a one-stop shop and a comprehensive digital experience at the bedside,...

Sep 2023
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(0)
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VP/Other Executive

Relationship

Get Well has always been quick to respond to our needs and easy to work with. We have an assigned...

Sep 2023
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(0)
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VP/Other Executive

Value

Get Well’s payment model can become a little challenging for us, but it is fine. The product is...

Sep 2023
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(0)
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VP/Other Executive

Loyalty

We actually recommended Get Well to another organization. They came and did a tour with us and then...

Sep 2023
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(0)
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VP/Other Executive

Product

With Get Well’s product, we tune things to make them as easy as we can. Our average patient age is a...

Sep 2023
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(0)
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VP/Other Executive

Product, Value

GetWell Inpatient is really straightforward for our providers. Our nursing leads who have been...

Sep 2023
||
(0)
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CIO

Product

From a patient perspective, GetWell Inpatient works fine. If someone can operate a hotel...

Sep 2023
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(0)
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CIO

Relationship, Operations

For the most part, the vendor is able to solve anything that we bring to them. Probably the biggest...

Sep 2023
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(0)
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CIO

Loyalty, Relationship, Value

The one thing I really like about Get Well is that they talk about being focused on outcomes for our...

Sep 2023
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(0)
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CIO

Relationship, Operations

We have regular meetings with the vendor to go over any issues we have and to go over how to better...

Sep 2023
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(0)
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CIO

Product

We would like our other Get Well product to integrate more with GetWell Inpatient. We would like to...

Sep 2023
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(0)
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CIO

Relationship, Product

We don't seem to have many issues with the product. We don’t have to put in many service requests....

Sep 2023
||
(0)
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CIO

Loyalty, Value

Get Well is really looking at patient engagement, what patients say about the product, and whether...

Sep 2023
||
(0)
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CNIO

Value

The ongoing cost of maintaining GetWell Inpatient equipment decreases the product's value. The...

Aug 2023
||
(0)
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CNIO

Product

GetWell Inpatient is pretty easy for patients to use; it is fairly intuitive. There are a couple of...

Aug 2023
||
(0)
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CNIO

Product

GetWell Inpatient can be used with or without interfaces to an EMR. The system is better if...

Aug 2023
||
(0)
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Manager

Relationship, Value

Get Well stays on top of things. There are a lot of technological advancements. We are trying to run...

Aug 2023
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(0)
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Manager

Relationship

Get Well does a great job of providing ongoing support. I have regular meetings with them, and I can...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The difficulty with the system is that our organization doesn't supply devices, so our patients have...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Everything in the system is clearly labeled. We can customize the solution and set it up the way we...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

It is a little clunky to see the outcomes in the system. We know that the system is getting to where...

Aug 2023
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(0)
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Manager

Product

Get Well does a great job with content updates. We get pretty much constant additions. There are...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

We would purchase the system again. It is a good investment. The platform is great, and it has a lot...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor has the nicest support people we have ever met, especially from a tech support line....

Aug 2023
||
(0)
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Analyst/Coordinator

Product

GetWell Inpatient is an interactive patient care platform that is on TV screens in patients' rooms....

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

Overall, we really enjoy using the system. It is fully vendor supported, so it is a light lift on...

Aug 2023
||
(0)
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Director

Value

The vendor's charging structure doesn’t avoid charges. As with everything today, the price is too high....

Aug 2023
||
(0)
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Manager

Product

GetWell Inpatient integrates with our EMR as well as other tools we use, and everything has been...

Aug 2023
||
(0)
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Manager

Relationship

I don't interact with everybody at Get Well. The folks I interact with are the technical...

Aug 2023
||
(0)
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Manager

Relationship

Get Well has taken care of everything we have asked of them. The vendor is really good at...

Aug 2023
||
(0)
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Manager

Product, Value

GetWell Inpatient fills the gap during the patient's stay. It gives patients the ability to have the...

Aug 2023
||
(0)
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VP/Other Executive

Product

With GetWell Inpatient, there is a lot of confusion at times from the patient's point of view. Those...

Aug 2023
||
(0)
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VP/Other Executive

Product, Value

GetWell Inpatient has low utilization rates. Most people want to navigate everything and watch TV or...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Operations

The tool has a ton of potential if we leverage it to the best of our ability. I am disappointed...

Aug 2023
||
(0)
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VP/Other Executive

Value

If we ask for something, such as support, we don't get nickel-and-dimed or asked for contract...

Aug 2023
||
(0)
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CNO

Product, Value

To meet all of the functionalities we need, we have to purchase more of GetWell Inpatient’s features....

Aug 2023
||
(0)
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CNO

Relationship

Get Well vendor executives are amazing. We have a clear path, a connection, and communication, so...

Aug 2023
||
(0)
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CNO

Product, Value

An outcome being driven by GetWell Inpatient has to do with our patient and customer experience. We...

Aug 2023
||
(0)
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Director

Culture, Relationship

I can feel the vendor’s rebrand. Our client services representative is as awesome as ever, but I...

Aug 2023
||
(0)
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Director

Relationship, Operations

Our internal Get Well admin is frustrated more now than ever before. We needed to do an upgrade, and...

Aug 2023
||
(0)
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Director

Culture, Value

In most cases, we have had contracts with Get Well that have included almost everything we need. For...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

Get Well always goes above and beyond for us. They typically go a few steps ahead of us because we...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Get Well does have room to improve. I would like to see more of how the back-end process is set up,...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

Before our latest upgrade, we were not trained on the look and feel of the new version of the...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

We have patients that are heavily medicated and hard of hearing or visually impaired, but I would...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

We are the ones who notice the problems first because we are the end users. The vendor is proactive...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

Usually, we say to people that Get Well is a one-stop shop. They offer every solution that we can...

Aug 2023
||
(0)
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Director

Relationship, Product

This is my year for challenges with Get Well. I like their product, but I don't know whether they...

Aug 2023
||
(0)
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Director

Loyalty

We are considering another vendor very seriously, though we are pretty sure we are still going to...

Aug 2023
||
(0)
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Director

Product

The product’s ease of use has improved greatly with an interface change. I would buy the product...

Aug 2023
||
(0)
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Nurse

Product

We have Get Well TVs in every patient room. We use them for entertainment and patient education. And...

Aug 2023
||
(0)
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Nurse

Relationship

The account representative that I work with is very good and very responsive. We have regular...

Aug 2023
||
(0)
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Nurse

Loyalty, Product

The one downfall of GetWell Inpatient is the pillow speaker where the sound comes out, and Get Well...

Aug 2023
||
(0)
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Nurse

Product

GetWell Inpatient is easy to use. At first, it seems confusing. But I think patients catch on pretty...

Aug 2023
||
(0)
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Nurse

Product

The GetWell Inpatient TVs are nice and big, so families and patients can see them. And GetWell...

Aug 2023
||
(0)
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Nurse

Product, Value

I feel like there are always updates to Get Well’s movies and videos, and I have never seen an extra...

Aug 2023
||
(0)
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Nurse

Operations, Product

The ease of use for GetWell Inpatient is different for different populations. If someone handed me a...

Aug 2023
||
(0)
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Nurse

Operations

From a nursing standpoint, there are no issues with navigation. The main issue with the TVs is that...

Aug 2023
||
(0)
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Nurse

Relationship

Whenever there is any troubleshooting needed or anything like that, we wish we would get quicker,...

Aug 2023
||
(0)
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Nurse

Loyalty, Product

The number-one thing that we are working on with the patient experience is medication education. We...

Aug 2023
||
(0)
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Nurse

Product

As far as the ease of the product goes, our population is mainly Spanish speaking, and they tend to...

Aug 2023
||
(0)
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Nurse

Relationship

Our representative from Get Well is very approachable, always eager to help, and probably helpful...

Aug 2023
||
(0)
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Manager

Relationship, Value

We have a very good coordinator here for Get Well. Having that coordinator makes GetWell Inpatient...

Aug 2023
||
(0)
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Manager

Operations, Product

There are a few things I am wondering whether Get Well can add to GetWell Inpatient. For the unit...

Aug 2023
||
(0)
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Manager

Product

Besides just medication and information, there are also extra things. For example, GetWell Inpatient...

Aug 2023
||
(0)
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Manager

Operations, Product

We have to continuously try to educate patients depending on their age. That can be challenging to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

What I hear about GetWell Inpatient is mostly about the TV, but for the most part, the product is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

GetWell Inpatient has been pretty good. I like how we have quarterly reports that correlate with the...

Aug 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

We are hoping to get a dedicated client service manager for our site. That is going to be really key...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

I would tell a peer that they should get the product. It is a worthwhile investment, and it is a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We spent a large amount of money on our Get Well contract, and we didn’t have a dedicated CSM from...

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

We have an old patient population, and using technology in general is very difficult for them....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

If I don’t hear about a product’s implementation, it is good news. I haven't heard anything about...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I wish Get Well had been more available to come on-site, take initiative, and assist us, especially...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We were told when we initially implemented GetWell Inpatient that patients could access social...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Product

We have good success with outcomes when we implement certain things through GetWell Inpatient. Aside...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I would tell a friend that GetWell Inpatient is a good solution for obtaining and improving...

Aug 2023
||
(0)
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CIO

Product

GetWell Inpatient has a lot of solid interoperability with our EHR, but we would like a little more...

Jul 2023
||
(0)
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CIO

Loyalty, Product

Get Well has gotten a lot better in the inpatient space. I have seen the road map, and the vendor...

Jul 2023
||
(0)
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CEO/President

Operations

Get Well has had some turnover, so that has been part of the challenge with training. The system is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

GetWell Inpatient is one product that integrates the most with our other systems. It integrates with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

I think about the future of healthcare and the way we think about patient interactive systems. At...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

GetWell Inpatient is very easy to use for most patients, but we do have some patients with physical...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

GetWell Inpatient is not a small investment. It is a big investment for our organization, but it is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

Get Well is really good at delivering on their promises, and they are pretty good at not...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Get Well’s customer service is not the reason we partner with them. For example, the reporting...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Get Well has been really good about executive involvement. Get Well does not charge us for every...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Operations

Get Well doesn’t offer training to our teams, and Get Well's resources leave a lot to be desired.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

With Get Well’s upgrades, it takes more oversight for them to verify that everything is working. Get...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Product

GetWell Inpatient is far ahead of everything else that we have found out there. If we really bother...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Product

Get Well has a very patient-centered product, and there isn't one like it that we have been able to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Get Well did training initially, but we had to bring in our own trainer to train our own people...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

GetWell Inpatient meets a lot of our needs. In my mind, there is a differentiation between what it...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship

Get Well’s people are idea people, so they always give us good ideas. Get Well has an incredible...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have escalated things with Get Well over the years, and usually, their VP gets involved when I ask...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

GetWell Inpatient is pretty inexpensive and delivers a lot of content with education and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I would probably recommend the product depending on where an organization is at. The vendor has been...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We are doing an RFP right now to see whether we can move away from GetWell Inpatient. So many...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

GetWell Inpatient has always been a challenge because it is a unique tool in a hospital room on a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Get Well has had so much turnover in the years I have dealt with them. We have a new person all the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Value

Get Well should be able to get me what I need without me having to pay extra. We are trying to get...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

We do a lot of custom integration, and the product struggles. Trying to get our EMR to talk to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

Seeing as I had to buy a whole new system and a camera to do virtual nursing, it would be really...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Something Get Well could do to improve is to not require us or patients to use their hardware. Also,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Get Well is far too focused on their own business model rather than adapting their product to their...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

GetWell Inpatient does exactly what the vendor says it will do as a patient engagement tool. The...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend GetWell Inpatient. Patients and their families have access to the education...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

GetWell Inpatient and GetWell Loop do not have full integration with the EMR. If there are some...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Get Well provides on-site support and virtual support, and the vendor tailors things to our learning...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is some room for growth in terms of ease of use for end users. I would like to see fewer...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The screen displays the whiteboard and the TV. We have to either have the TV displayed for watching...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The outcomes that we are seeing are that patients are oriented to the environment and have a base of...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have digital whiteboards, but when the TV is on and the videos on the whiteboards are streaming...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

GetWell Inpatient is easy for patients to use because of the way the product is laid out. The system...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Get Well needs to create a tutorial of the features for our administrative staff.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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