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getwell Inpatient Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Functionality and Upgrades
The print is still too small for older patients to view on the screen from their beds. There almost...
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Manager
Functionality and Upgrades
We developed the surveys. The system is running some of the reports that I am not so sure of. I am...
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Manager
Service and Support
The vendor hasn’t delivered anything new in terms of technology, but in terms of information, they...
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Manager
Functionality and Upgrades
I think the system is a great product. It is a bit on the pricey side, but once we can drive...
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Analyst/Coordinator
Functionality and Upgrades
In terms of ongoing training, we get upgrades, but I wouldn’t necessarily say that is training....
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Analyst/Coordinator
Functionality and Upgrades
The biggest hiccup with GetWellNetwork is bandwidth, but I think that is a universal issue since...
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Analyst/Coordinator
Functionality and Upgrades
When it comes to ease of use, I would put the inpatient product at a slightly lower ranking than the...
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Analyst/Coordinator
Functionality and Upgrades
GetWellNetwork has recently released a version of an iPad product that will definitely meet our...
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Analyst/Coordinator
Functionality and Upgrades
We went through a process of comparing other systems. getwell Inpatient is a best-of-breed solution,...
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Director
Lessons Learned
We haven't invested enough in our own people to manage getwell Inpatient well. We aren't maintaining...
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Director
Other Observations & Comments
Whether a vendor keeps all of their promises is a blanket statement. Sometimes it takes a long time...
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Director
Interfacing and Integration
With getwell Inpatient, making an integration happen means that we are allocating a lot of time on...
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Director
Technology
GetWellNetwork has a new capability that would bring together inpatient and outpatient...
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Director
Service and Support
It seems like we bear all of the burden for validation that GetWellNetwork's product is functioning...
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Director
Functionality and Upgrades
getwell Inpatient does okay with reporting. The system has an executive dashboard, but it is limited....
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Analyst/Coordinator
Service and Support
From a getwell Inpatient perspective, the vendor’s support team has definitely stepped up. A lot of...
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Manager
Functionality and Upgrades
We have had getwell Inpatient for several years now. I love it. It is very user friendly. It is a...
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Manager
Functionality and Upgrades
I think the future is to have everything be electronic on the patient TVs. One of the downsides of...
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Manager
Functionality and Upgrades
Quarterly, the vendor will tell us when movies are swapping out, what is coming, and what is going....
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Manager
Functionality and Upgrades
The products from GetWellNetwork work as they are as described. I have nothing even slightly...
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Director
Service and Support
We used getwell Inpatient during COVID-19, and it was an incredibly effective way to communicate...
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Director
Functionality and Upgrades
getwell Inpatient is meeting our organization's needs, specifically around health education. The...
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Director
Service and Support
GetWellNetwork's support people are super responsive and proactive. They give us consistent...
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Director
Interfacing and Integration
We built the integration between our EMR and getwell Inpatient. If we want to send a health...
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Director
Functionality and Upgrades
We have never experienced any issues with the upgrades, but we have had to work with the vendor on...
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Director
Future Outlook
I really like the solution. It is incredible. I love the various opportunities it has for the ticker...
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Analyst/Coordinator
Implementation and Training
The initial training with this product was quite good. The vendor sent an entire team of people out...
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Analyst/Coordinator
Functionality and Upgrades
For this product, we get quite a few reports that patients have issues navigating the system. The...
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Director
Other Observations & Comments
All the vendors we use have been very receptive, and they make changes on the fly to accommodate us...
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Manager
Relationship
When we started out with the vendor, things were a little bit rocky. GetWellNetwork didn’t really...
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Manager
Functionality and Upgrades
We are using the solution for entertainment, so we get a better interaction with our TV channels...
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Manager
Functionality and Upgrades
From the entertainment side, a pain point is that families are not able to use their own streaming...
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Manager
Functionality and Upgrades
From the education side, we purchased the KidsHealth Video Library, which is pretty extensive, and...
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Manager
Service and Support
The vendor's support is definitely getting better, but I feel like we definitely have to advocate...
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Director
Functionality and Upgrades
The vendor has an excellent program manager. I like it when the vendor shows medications. That helps...
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Manager
ROI / Cost (care and feeding)
When we did the inpatient rounding, the feedback was immediate. Someone would go to the patient, and...
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Manager
Lessons Learned
I would highly recommend this system; it is an excellent way to start the health education process...
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Manager
Service and Support
Our representative from GetWellNetwork has been very responsive. Our experience has always been like...
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Manager
Sales and Contracting
We contracted for a package, and our needs don't vary much. The vendor's services have to fit our...
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Manager
Lessons Learned
Initially, the product wasn't ready to interface with our main system. If I had been asked during...
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Manager
Implementation and Training
I don't want to say that there isn't structured training. Our representative is always available to...
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Manager
Functionality and Upgrades
I don't think we have any issues with things not working in the way the vendor described. The system...
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Manager
Functionality and Upgrades
The GetWellNetwork system could meet all our needs if we could get past the end-user difficulties....
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Manager
Functionality and Upgrades
The setup of the management console can be a little complicated. I don't go in there and do the...
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Manager
Service and Support
We are already coming up with a COVID-19 solution to add to the system. GetWellNetwork has set...
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Manager
Relationship
When we were first implementing the system, the executive involvement was great. We met a lot of the...
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Director
Interfacing and Integration
getwell Inpatient is a high-quality system for patient engagement. It has high-quality education...
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Director
Technology
I would tell GetWellNetwork to identify hardware needed for optimal use of getwell Inpatient rather...
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Analyst/Coordinator
Service and Support
The vendor can improve on timeliness and getting things done a little quicker. I feel like something...
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CMIO
Functionality and Upgrades
GetWellNetwork's biggest need is to spend some time thinking about their user experience and what...
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CMIO
Functionality and Upgrades
I would probably not buy the system again. I say that because I think there are alternatives. There...
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CMIO
Service and Support
The vendor nickel-and-dimes us somewhat. My experience with the vendor is a little distant, but my...
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CMIO
Other Observations & Comments
The vendor does provide some training, but it isn't very extensive. There just isn't a whole lot to...
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CMIO
Functionality and Upgrades
The product pretty much works as described. The limitations are more a function of what we have...
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CMIO
ROI / Cost (care and feeding)
The system has a lot of integration options, and we take advantage of quite a few. The only negative...
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CMIO
Functionality and Upgrades
Given the current state of technology, I would expect the system to be more of a consumer-facing...
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CMIO
Functionality and Upgrades
For what we have asked the system to do, it is in pretty good shape. Over time, we have been very...
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CMIO
Other Observations & Comments
We have had talks on and off about alternatives to the system, but we are still investing in it and...
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CMIO
Relationship
We don't ask much of the product. We probably add a new feature each year. But we haven't really...
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CMIO
Service and Support
I haven't heard of significant issues with the vendor's support. My general perception is that it is...
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CMIO
Functionality and Upgrades
The vendor is more salesy than others, but the system does drive some satisfaction outcomes. We ask...
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CMIO
Functionality and Upgrades
When we got the product, it was best of breed. It has been surpassed in some ways by other products,...
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VP/Other Executive
Functionality and Upgrades
I really like how patients are able to go in and view the medications they are currently on and view...
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VP/Other Executive
Other Observations & Comments
I would like to see GetWellNetwork partner with other vendors to purchase a whole product that comes...
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VP/Other Executive
Implementation and Training
I would like to see prepackaged education with different educational videos and different types of...
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Manager
Service and Support
GetWellNetwork is not hands on. The vendor does 99% of their work remotely and doesn't really have a...
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Manager
Functionality and Upgrades
I don't know whether the issue is our fault or GetWellNetwork's fault, but I find the tool to be...
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Manager
Service and Support
The last install was painful. GetWellNetwork isn't proactive; they are more reactive. Their market...
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Manager
Functionality and Upgrades
The ease of use isn't great. One of my concerns is the amount of time that a nurse is spending to...
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Manager
Service and Support
The phone and web support is excellent. The vendor is just very quick to respond. There are phone...
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Manager
Service and Support
GetWellNetwork is very proactive. They always follow up with us and reach out to us to see whether...
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Manager
Relationship
The executive involvement is great. In the meetings I am involved with, the executives are always...
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Manager
Other Observations & Comments
We haven't quite hit all of the outcomes we were hoping for. We have presented the education, but we...
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Manager
Future Outlook
In a year, I think the utilization of the program will be easier and the staff will be more in tune...
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Manager
Functionality and Upgrades
We use getwell Inpatient for both entertainment and educational purposes. Entertainment is very nice...
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Manager
Functionality and Upgrades
getwell Inpatient's content is very dynamic. That is one of the most wonderful things about the...
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Manager
Interfacing and Integration
I am pretty involved; I go to the user conferences. GetWellNetwork takes my feedback seriously. My...
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Manager
ROI / Cost (care and feeding)
A large part of my monthly budget goes to the price of keyboard replacement because we don't use the...
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Manager
Service and Support
GetWellNetwork has been great during the COVID-19 crisis. They have offered multiple phone calls to...
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Manager
Service and Support
When we started with the product, we had a lack of pediatric education that was appropriate for the...
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Manager
Service and Support
GetWellNetwork has been very supportive. During COVID-19, we called our client person and told that...
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Manager
Relationship
GetWellNetwork is doing a great job, and what is different about their company is that I know who...
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Manager
Service and Support
getwell Inpatient is super easy to use. GetWellNetwork has support that is available 24 hours a day,...
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CNO
Relationship
GetWellNetwork is very state of the art and attuned to what patients want and need. At the same...
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CNO
Functionality and Upgrades
We do some patient satisfaction surveys, and we have seen that improve since we have implemented...
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CNO
Functionality and Upgrades
Our most significant outcome with GetWellNetwork has been having another method for us to engage...
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CNO
Functionality and Upgrades
We don’t really get negative feedback at all about getwell Inpatient. There are always patients that...
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Nurse
Service and Support
I don’t think we received any formal training. I haven’t been to any formal training. I think I did...
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Nurse
Functionality and Upgrades
The hardest part is education and getting people to learn how to use the system because it is...
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Manager
Service and Support
GetWellNetwork's support through COVID-19 doesn't apply because our calls were already virtual. We...
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CNO
ROI / Cost (care and feeding)
Years ago when we implemented the solution in our organization, I totally endorsed the product, the...
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CNO
Service and Support
GetWellNetwork really did not help us with education or training, and they did not help us during...
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CNO
ROI / Cost (care and feeding)
GetWellNetwork is not part of our long-term plans. I am looking at other opportunities that are...
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CNO
Relationship
I almost feel like GetWellNetwork’s tone was threatening toward me over the contract. We originally...
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CNO
ROI / Cost (care and feeding)
GetWellNetwork does not avoid charging for every little thing; they do just the opposite. We haven't...
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CNO
Relationship
In the beginning, we had a lot of communication with the executive leadership. Back then, my...
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CNO
Functionality and Upgrades
Our facilities and wiring structures are old. Our money needs to be spent on our patient care, not...
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Manager
Relationship
The vendor has been really proactive in terms of supporting us through the pandemic, and they have...
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Manager
ROI / Cost (care and feeding)
The vendor charges for every little thing, and that is a challenge. Receiving our money’s worth is a...
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Manager
Service and Support
We have a new client service manager, and that person has been really fantastic and knowledgeable....
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Manager
Interfacing and Integration
The vendor’s QA has been an ongoing issue. When we make content updates, we are the ones who have to...
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Manager
Relationship
A lot of our difficulties are on our end. The vendor has been open to supporting us with further...
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Nurse
Other Observations & Comments
It is so hard to measure tangible outcomes with the system. Every piece of information that we can...
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Nurse
ROI / Cost (care and feeding)
In terms of getting our money's worth, I would rate the system pretty low. Our money would be better...
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Nurse
Functionality and Upgrades
The functionality is clunky and difficult for patients to navigate. GetWellNetwork has made a lot of...
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Nurse
Functionality and Upgrades
When the product asks a question and a patient selects no, the prompt will go away, but if the...
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Nurse
Functionality and Upgrades
We use reporting and analytics to determine how well our patients are using the system, which is...
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Nurse
ROI / Cost (care and feeding)
I wouldn't buy the system again if it were up to me. I love the getwell Loop platform, but I think...
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Nurse
Implementation and Training
Working with GetWellNetwork is sometimes like pulling teeth. There is a lot of turnover with their...
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Nurse
Functionality and Upgrades
I would rate the system low in terms of working as promoted. I could rate the system high for...
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Nurse
Interfacing and Integration
GetWellNetwork supports our integration and interoperability goals, and they do a great job with those....
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Nurse
Functionality and Upgrades
The navigation controls within the system are difficult. GetWellNetwork needs to reduce the number...
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Director
Service and Support
We have more users on our side that are prepared. We asked GetWellNetwork for some go sheets, and...
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Director
Other Observations & Comments
Some of our outcomes have changed recently, but we haven’t been able to change the product side of...
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Director
Service and Support
The product was good for providing updates to patients and families through pushed messages. We used...
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Director
Relationship
My first impression of GetWellNetwork hasn't been the best. I would buy the product again for what...
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Director
Service and Support
I wouldn't say that GetWellNetwork keeps all of their promises. They present themselves as being...
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Director
Functionality and Upgrades
There is always customization that gets lost in an upgrade. Very rarely does GetWellNetwork touch...
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Director
Implementation and Training
GetWellNetwork provides us with training modules. There are a number of reminders, and it takes a...
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Director
Interfacing and Integration
The vendor leverages a lot of integrations when they are selling their services to us, and those...
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Director
Functionality and Upgrades
I think that GetWellNetwork does a good job with usability. The product isn't as easy to use as an...
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Director
Service and Support
It is incredibly challenging to get the support we need to be flexible enough to create changes and...
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Director
Service and Support
GetWellNetwork did create some innovations with us, and that was wonderful. But now they aren't...
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Director
Service and Support
GetWellNetwork has been working on our requests for many months now. It is very difficult to get...
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Director
ROI / Cost (care and feeding)
We reached out to all of our vendors during COVID-19 and asked for a reduction or deferment in our...
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Director
Functionality and Upgrades
GetWellNetwork really limits our data accessibility. For instance, getting percentile ranking data...
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Director
Service and Support
The contract is very expensive. We aren't getting our money's worth because of the low level of...
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Director
Functionality and Upgrades
Our future satisfaction with GetWellNetwork depends on whether something changes. If it doesn't, I...
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Manager
Service and Support
We have had a long relationship with the vendor, and they have offered a lot of support through our...
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Manager
Functionality and Upgrades
We use the solution to improve a lot of our communication and patient satisfaction scores. We use...
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Manager
Other Observations & Comments
We have a lot of elderly patients. Sometimes they have a hard time with the call bell and the pillow...
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Manager
Functionality and Upgrades
I have always enjoyed the system. It is a great tool. I blame us for not meeting some of the metrics...
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Director
Functionality and Upgrades
In a typical hospital, I would absolutely recommend getwell Inpatient. It is a helpful tool that has...
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Director
Functionality and Upgrades
We have gotten great feedback from our patients about the benefit of having a therapy schedule. When...
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Director
Lessons Learned
I am more satisfied with the product today than I was in the past. We are hoping that some of the...
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Director
Other Observations & Comments
We have had some challenges with our GetWellNetwork, but we have been able to get our IT team and...
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Director
Service and Support
The vendor has been very responsive during the COVID-19 crisis. We haven't chosen to use the vendor...
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Director
Implementation and Training
The vendor is pretty good about not nickel-and-diming. We do our own training, but the product is...
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CIO
Service and Support
The vendor has been very supportive during the COVID-19 crisis. They have jumped in full bore.
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CIO
Functionality and Upgrades
I am a proponent of the vendor. We use GetWellNetwork quite a bit, and I can’t wait to get them into...
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CIO
Other Observations & Comments
The vendor could improve the system by tying in the family experience and give us the capability of...
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Director
Future Outlook
We plan to keep the system and put it in our new buildings. The product is good and offers a lot of...
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Director
Functionality and Upgrades
The entertainment videos are probably the most highly utilized pieces of the system. Those are...
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Director
ROI / Cost (care and feeding)
GetWellNetwork is so expensive, but the vendor has gotten better about their charging, so I don’t...
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Director
Functionality and Upgrades
GetWellNetwork schedules their upgrades automatically now. Historically, I have had to fill out a...
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Director
Functionality and Upgrades
GetWellNetwork’s current product doesn’t meet our needs, but that is because we aren’t paying for...
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Director
Technology
We are having an issue with one of the iPads that has been out of service for quite a while, but...
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Director
Functionality and Upgrades
GetWellNetwork has been very responsive. We haven’t really used what GetWellNetwork has developed....
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Director
Implementation and Training
We would like more videos from the vendor, but they put the responsibility on us to find content. I...
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Director
ROI / Cost (care and feeding)
The tool is costly. The vendor needs to be mindful of assessing every resource we spend money on....
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VP/Other Executive
Service and Support
GetWellNetwork made a lot of different videos related to COVID-19 available to us that we were not...
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VP/Other Executive
Relationship
The product is great, but we also like the vendor's team. We really enjoy working with the vendor as...
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VP/Other Executive
Other Observations & Comments
The vendor could do a little bit more with teleconferencing and with letting patients reach out to...
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CNO
ROI / Cost (care and feeding)
getwell Inpatient has been a very active component of the learning, teaching, and entertainment for...
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CNO
Service and Support
GetWellNetwork has been very responsive through the COVID-19 crisis. They have created a couple of...
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CNO
ROI / Cost (care and feeding)
I would recommend GetWellNetwork. I feel like they have a very good solution. We have gotten a lot...
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Manager
Service and Support
Through the COVID-19 situation, GetWellNetwork has been wonderful. They don’t charge us for every...
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Manager
Future Outlook
We definitely want to keep the product for the long term. We have actually added more units to the...
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Manager
Sales and Contracting
The vendor offers us various packages, but they work with us to see what it is that we want. They...
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Manager
Service and Support
When we have any questions or when something is happening that we can’t troubleshoot, we call...
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Manager
Functionality and Upgrades
The inpatient system is a great thing to have. Our patients love it. For the most part, our staff...
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Analyst/Coordinator
Functionality and Upgrades
The product is helpful for us in a lot of ways. We can use it to provide movies, viewing...
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Analyst/Coordinator
Functionality and Upgrades
Most of my issues with the system likely have to do with our organization’s choices. For example,...
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Analyst/Coordinator
Service and Support
We haven’t utilized much with GetWellNetwork in relation to COVID-19, but that is because so many of...
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Analyst/Coordinator
Future Outlook
The product is part of our long-term plans. We have plans to expand the use of the system to other...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Like any company, GetWellNetwork seems to nickel-and-dime, but the vendor is very good about...
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Analyst/Coordinator
Relationship
There have been a couple of times where we have had hiccups with upgrades, but those have been very...
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Analyst/Coordinator
Implementation and Training
The vendor’s knowledge and training within their company are excellent. They are very aware of their...
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Analyst/Coordinator
Functionality and Upgrades
The product isn’t as easy for older people to use as it is for younger people. The ease of use...
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Director
Service and Support
GetWellNetwork is proactive, but it takes time to program things. We have had some problems with...
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Director
Other Observations & Comments
The ease of use is much better now. There may still be a problem with the purchase of the monitoring...
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Director
Service and Support
The functionality and network connectivity have improved. The monitors have improved. They are more...
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Director
Relationship
We had some executive involvement early on, but not so much now. However, they are involved. The...
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Director
Other Observations & Comments
Telehealth is moving in a direction that may take over some of what GetWellNetwork offers. I don't...
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Director
Other Observations & Comments
Whether GetWellNetwork keeps their promises is a really broad statement. I have no answer to that....
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Director
Other Observations & Comments
We are going to beta test the video-conferencing feature between patients and providers, especially...
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Director
Other Observations & Comments
When we first installed and integrated the system, GetWellNetwork pushed us. The tail was wagging...
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Director
ROI / Cost (care and feeding)
GetWellNetwork charges for every little thing, and they are less flexible than other vendors. The...
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Director
Relationship
Our GetWellNetwork manager is a great help. An organization that has the right manager will save...
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Analyst/Coordinator
Functionality and Upgrades
The product has been a positive addition as a patient engagement tool. We have been working with the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I don't believe the vendor charges us for every little thing. There have been some content additions...
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Analyst/Coordinator
Service and Support
The vendor's support team is very responsive. The support people take ownership of wanting to...
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Nurse
Interfacing and Integration
We would buy the solution again, but I would do things differently. With getwell Inpatient, we don't...
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Nurse
Functionality and Upgrades
GetWellNetwork wants to upgrade our system on their schedule, and that is not how we work. We have...
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Nurse
ROI / Cost (care and feeding)
We have trouble with our reporting and getting meaningful data from the system. We need to know how...
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Nurse
Lessons Learned
The system does what it is supposed to do and what the vendor says it does. The system is also...
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