Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Interactive Patient Systems on your dashboard or bookmark under

(Your Products / Your Organization's Products)


GetWell Inpatient Comments
Filtered view: All

KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Interactive Patient Systems on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

I know that GetWellNetwork is restructuring how they do their licenses and other things, so I think...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWell Inpatient is a little easier for our clinicians and office staff members to use than it is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Compared to the other technologies that I manage and what they can do, GetWell Inpatient is by far...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork communicates well with us. They are incredibly responsive to our needs. We have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We need clearer communication from the vendor about how the system is built. We have separate...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It would have been very helpful to have had higher-level managers from GetWellNetwork meet with us...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork was extremely generous at the beginning of the COVID-19 pandemic. They offered their...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been able to implement a patient education system using getwell Inpatient to help educate...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have used getwell Inpatient for a long time. The traditional model of the solution uses wireless...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't used getwell Inpatient much since we got it, but I miss our old system. From a customer...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We feel nickel-and-dimed. The vendor's pricing structure is based on what we were paying before, but...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the vendor a lower score for their support based on their timeliness and layers of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The print is still too small for older patients to view on the screen from their beds. There almost...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We developed the surveys. The system is running some of the reports that I am not so sure of. I am...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor hasn’t delivered anything new in terms of technology, but in terms of information, they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the system is a great product. It is a bit on the pricey side, but once we can drive...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of ongoing training, we get upgrades, but I wouldn’t necessarily say that is training....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The biggest hiccup with GetWellNetwork is bandwidth, but I think that is a universal issue since...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When it comes to ease of use, I would put the inpatient product at a slightly lower ranking than the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GetWellNetwork has recently released a version of an iPad product that will definitely meet our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We went through a process of comparing other systems. getwell Inpatient is a best-of-breed solution,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't invested enough in our own people to manage getwell Inpatient well. We aren't maintaining...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Whether a vendor keeps all of their promises is a blanket statement. Sometimes it takes a long time...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With getwell Inpatient, making an integration happen means that we are allocating a lot of time on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork has a new capability that would bring together inpatient and outpatient...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It seems like we bear all of the burden for validation that GetWellNetwork's product is functioning...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

getwell Inpatient does okay with reporting. The system has an executive dashboard, but it is limited....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

From a getwell Inpatient perspective, the vendor’s support team has definitely stepped up. A lot of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had getwell Inpatient for several years now. I love it. It is very user friendly. It is a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the future is to have everything be electronic on the patient TVs. One of the downsides of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quarterly, the vendor will tell us when movies are swapping out, what is coming, and what is going....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The products from GetWellNetwork work as they are as described. I have nothing even slightly...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We used getwell Inpatient during COVID-19, and it was an incredibly effective way to communicate...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

getwell Inpatient is meeting our organization's needs, specifically around health education. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork's support people are super responsive and proactive. They give us consistent...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We built the integration between our EMR and getwell Inpatient. If we want to send a health...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have never experienced any issues with the upgrades, but we have had to work with the vendor on...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I really like the solution. It is incredible. I love the various opportunities it has for the ticker...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The initial training with this product was quite good. The vendor sent an entire team of people out...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For this product, we get quite a few reports that patients have issues navigating the system. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

All the vendors we use have been very receptive, and they make changes on the fly to accommodate us...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we started out with the vendor, things were a little bit rocky. GetWellNetwork didn’t really...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are using the solution for entertainment, so we get a better interaction with our TV channels...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From the entertainment side, a pain point is that families are not able to use their own streaming...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From the education side, we purchased the KidsHealth Video Library, which is pretty extensive, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support is definitely getting better, but I feel like we definitely have to advocate...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has an excellent program manager. I like it when the vendor shows medications. That helps...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we did the inpatient rounding, the feedback was immediate. Someone would go to the patient, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would highly recommend this system; it is an excellent way to start the health education process...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our representative from GetWellNetwork has been very responsive. Our experience has always been like...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We contracted for a package, and our needs don't vary much. The vendor's services have to fit our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Initially, the product wasn't ready to interface with our main system. If I had been asked during...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't want to say that there isn't structured training. Our representative is always available to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think we have any issues with things not working in the way the vendor described. The system...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The GetWellNetwork system could meet all our needs if we could get past the end-user difficulties....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The setup of the management console can be a little complicated. I don't go in there and do the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are already coming up with a COVID-19 solution to add to the system. GetWellNetwork has set...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we were first implementing the system, the executive involvement was great. We met a lot of the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

getwell Inpatient is a high-quality system for patient engagement. It has high-quality education...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell GetWellNetwork to identify hardware needed for optimal use of getwell Inpatient rather...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor can improve on timeliness and getting things done a little quicker. I feel like something...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

GetWellNetwork's biggest need is to spend some time thinking about their user experience and what...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I would probably not buy the system again. I say that because I think there are alternatives. There...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor nickel-and-dimes us somewhat. My experience with the vendor is a little distant, but my...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor does provide some training, but it isn't very extensive. There just isn't a whole lot to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The product pretty much works as described. The limitations are more a function of what we have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The system has a lot of integration options, and we take advantage of quite a few. The only negative...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Given the current state of technology, I would expect the system to be more of a consumer-facing...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

For what we have asked the system to do, it is in pretty good shape. Over time, we have been very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have had talks on and off about alternatives to the system, but we are still investing in it and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We don't ask much of the product. We probably add a new feature each year. But we haven't really...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I haven't heard of significant issues with the vendor's support. My general perception is that it is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor is more salesy than others, but the system does drive some satisfaction outcomes. We ask...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

When we got the product, it was best of breed. It has been surpassed in some ways by other products,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I really like how patients are able to go in and view the medications they are currently on and view...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like to see GetWellNetwork partner with other vendors to purchase a whole product that comes...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like to see prepackaged education with different educational videos and different types of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork is not hands on. The vendor does 99% of their work remotely and doesn't really have a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know whether the issue is our fault or GetWellNetwork's fault, but I find the tool to be...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The last install was painful. GetWellNetwork isn't proactive; they are more reactive. Their market...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease of use isn't great. One of my concerns is the amount of time that a nurse is spending to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The phone and web support is excellent. The vendor is just very quick to respond. There are phone...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork is very proactive. They always follow up with us and reach out to us to see whether...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The executive involvement is great. In the meetings I am involved with, the executives are always...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't quite hit all of the outcomes we were hoping for. We have presented the education, but we...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In a year, I think the utilization of the program will be easier and the staff will be more in tune...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use getwell Inpatient for both entertainment and educational purposes. Entertainment is very nice...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

getwell Inpatient's content is very dynamic. That is one of the most wonderful things about the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am pretty involved; I go to the user conferences. GetWellNetwork takes my feedback seriously. My...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A large part of my monthly budget goes to the price of keyboard replacement because we don't use the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork has been great during the COVID-19 crisis. They have offered multiple phone calls to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we started with the product, we had a lack of pediatric education that was appropriate for the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork has been very supportive. During COVID-19, we called our client person and told that...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork is doing a great job, and what is different about their company is that I know who...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

getwell Inpatient is super easy to use. GetWellNetwork has support that is available 24 hours a day,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

GetWellNetwork is very state of the art and attuned to what patients want and need. At the same...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

We do some patient satisfaction surveys, and we have seen that improve since we have implemented...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Our most significant outcome with GetWellNetwork has been having another method for us to engage...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

We don’t really get negative feedback at all about getwell Inpatient. There are always patients that...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I don’t think we received any formal training. I haven’t been to any formal training. I think I did...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The hardest part is education and getting people to learn how to use the system because it is...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork's support through COVID-19 doesn't apply because our calls were already virtual. We...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Years ago when we implemented the solution in our organization, I totally endorsed the product, the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

GetWellNetwork really did not help us with education or training, and they did not help us during...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

GetWellNetwork is not part of our long-term plans. I am looking at other opportunities that are...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

I almost feel like GetWellNetwork’s tone was threatening toward me over the contract. We originally...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

GetWellNetwork does not avoid charging for every little thing; they do just the opposite. We haven't...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

In the beginning, we had a lot of communication with the executive leadership. Back then, my...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Our facilities and wiring structures are old. Our money needs to be spent on our patient care, not...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been really proactive in terms of supporting us through the pandemic, and they have...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor charges for every little thing, and that is a challenge. Receiving our money’s worth is a...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a new client service manager, and that person has been really fantastic and knowledgeable....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s QA has been an ongoing issue. When we make content updates, we are the ones who have to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of our difficulties are on our end. The vendor has been open to supporting us with further...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

It is so hard to measure tangible outcomes with the system. Every piece of information that we can...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

In terms of getting our money's worth, I would rate the system pretty low. Our money would be better...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The functionality is clunky and difficult for patients to navigate. GetWellNetwork has made a lot of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When the product asks a question and a patient selects no, the prompt will go away, but if the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We use reporting and analytics to determine how well our patients are using the system, which is...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I wouldn't buy the system again if it were up to me. I love the getwell Loop platform, but I think...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Working with GetWellNetwork is sometimes like pulling teeth. There is a lot of turnover with their...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would rate the system low in terms of working as promoted. I could rate the system high for...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

GetWellNetwork supports our integration and interoperability goals, and they do a great job with those....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The navigation controls within the system are difficult. GetWellNetwork needs to reduce the number...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have more users on our side that are prepared. We asked GetWellNetwork for some go sheets, and...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of our outcomes have changed recently, but we haven’t been able to change the product side of...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product was good for providing updates to patients and families through pushed messages. We used...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My first impression of GetWellNetwork hasn't been the best. I would buy the product again for what...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn't say that GetWellNetwork keeps all of their promises. They present themselves as being...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is always customization that gets lost in an upgrade. Very rarely does GetWellNetwork touch...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork provides us with training modules. There are a number of reminders, and it takes a...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor leverages a lot of integrations when they are selling their services to us, and those...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think that GetWellNetwork does a good job with usability. The product isn't as easy to use as an...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is incredibly challenging to get the support we need to be flexible enough to create changes and...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork did create some innovations with us, and that was wonderful. But now they aren't...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork has been working on our requests for many months now. It is very difficult to get...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We reached out to all of our vendors during COVID-19 and asked for a reduction or deferment in our...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork really limits our data accessibility. For instance, getting percentile ranking data...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The contract is very expensive. We aren't getting our money's worth because of the low level of...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our future satisfaction with GetWellNetwork depends on whether something changes. If it doesn't, I...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a long relationship with the vendor, and they have offered a lot of support through our...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use the solution to improve a lot of our communication and patient satisfaction scores. We use...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a lot of elderly patients. Sometimes they have a hard time with the call bell and the pillow...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have always enjoyed the system. It is a great tool. I blame us for not meeting some of the metrics...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In a typical hospital, I would absolutely recommend getwell Inpatient. It is a helpful tool that has...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have gotten great feedback from our patients about the benefit of having a therapy schedule. When...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am more satisfied with the product today than I was in the past. We are hoping that some of the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some challenges with our GetWellNetwork, but we have been able to get our IT team and...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been very responsive during the COVID-19 crisis. We haven't chosen to use the vendor...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is pretty good about not nickel-and-diming. We do our own training, but the product is...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor has been very supportive during the COVID-19 crisis. They have jumped in full bore.

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am a proponent of the vendor. We use GetWellNetwork quite a bit, and I can’t wait to get them into...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor could improve the system by tying in the family experience and give us the capability of...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We plan to keep the system and put it in our new buildings. The product is good and offers a lot of...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The entertainment videos are probably the most highly utilized pieces of the system. Those are...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork is so expensive, but the vendor has gotten better about their charging, so I don’t...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork schedules their upgrades automatically now. Historically, I have had to fill out a...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork’s current product doesn’t meet our needs, but that is because we aren’t paying for...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are having an issue with one of the iPads that has been out of service for quite a while, but...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork has been very responsive. We haven’t really used what GetWellNetwork has developed....

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like more videos from the vendor, but they put the responsibility on us to find content. I...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The tool is costly. The vendor needs to be mindful of assessing every resource we spend money on....

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports