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GetWell Inpatient Comments
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Commentary Summary
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User Commentary
CNO
GetWellNetwork has not nickel-and-dimed us for some of the changes we have asked for. The product is...
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CNO
GetWellNetwork had an easy go-live. They were great in preparing us. We had a meeting about the...
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CNO
GetWell Inpatient does integrate with our EMR, so when our patients watch a video, it goes to our...
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CNO
We may add electronic whiteboards in the future. We can just keep adding to the product. There are a...
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CNO
The team from GetWellNetwork that I work with is amazing. We can contact the team members at any...
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CNO
GetWell Inpatient is very user friendly. There are different tiles for patients to click on. The...
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Analyst/Coordinator
GetWellNetwork is big on engaging and partnering with organizations, and their focus is on the...
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Analyst/Coordinator
GetWell Inpatient is pretty nice. The patient can control the TV either through their pillow speaker...
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Analyst/Coordinator
We have interfaced GetWell Inpatient with our EMR so that the nurses can place orders for education,...
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Analyst/Coordinator
In the critical care area, it is hard to get patients to watch videos, so GetWellNetwork has worked...
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Analyst/Coordinator
GetWell Network doesn’t nickel-and-dime us. The product is an expensive product, but when it is used...
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Analyst/Coordinator
GetWellNetwork’s initial support when they set up the system was great. They went through and talked...
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Analyst/Coordinator
One time when we did an upgrade, it affected our smart TVs, and we had to figure out a fix. There...
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Analyst/Coordinator
GetWellNetwork has started to partner with our EMR vendor. When we originally went live, we had to...
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Manager
We had greater expectations for GetWellNetwork’s training. Their video education program had very...
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Manager
GetWell Inpatient does what it is supposed to do very well. The program is outstanding.
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Nurse
Patients love GetWell Inpatient because they can get movies, play games, and get internet and Amazon...
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Nurse
A nuisance in GetWell Inpatient is the feature for medication education. GetWell Inpatient lists...
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Nurse
We would like a better way of integrating GetWell Inpatient into the workflows for ordering videos...
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Nurse
I work with several different vendors, and GetWellNetwork is the premium vendor of all vendors....
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Director
We licensed some patient-education materials from another vendor. Those materials included both...
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Director
Sometimes in bundling, we end up paying for things that we don't use. The vendor can either...
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Director
There is a lot of customization that is possible in GetWell Inpatient. The vendor has helped us to...
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Director
It is a lot to say that anyone keeps all of their promises. GetWellNetwork works hard to meet our...
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Director
GetWellNetwork is very focused on driving outcomes for us, but we have to cooperate with their...
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Director
We did not implement GetWell Inpatient the best. The system has not been used well, and the nursing...
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Director
The navigation in GetWell Inpatient was a little clunky. We could not get through certain videos....
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Director
In the beginning, we did not have integration between the education piece and our EMR when a patient...
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Manager
I love GetWellNetwork. Even during the pandemic, we were able to use GetWell Inpatient to make some...
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Manager
GetWellNetwork lets me know every time that there is an upgrade for the solution so that I can...
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Manager
We have regular calls with the vendor, and we have talked about upcoming technology with them. If...
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Manager
The vendor seems to be catching up on integrations, but they are still behind sometimes.
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Manager
GetWellNetwork definitely has a vision. They have newer products coming out, and they have...
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Manager
The solution's reporting features aren't very user friendly, and they are old. It can be hard for us...
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Manager
We use the solution as our patient interface in patients' rooms. We also conduct surveys during our...
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Manager
I am not sure whether the solution is part of our long-term plans. Another vendor is coming out with...
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Manager
Our clinicians and nurses don't really know how to use GetWell Inpatient. The vendor hasn't provided...
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Manager
GetWellNetwork has had a lot of organizational role changes, and we have been passed around a little...
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Manager
Sometimes, the system has technical problems or downtime. The vendor usually corrects those issues...
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VP/Other Executive
GetWell Inpatient is easy to use. When we have struggles with it, those struggles are usually...
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VP/Other Executive
I don't know whether GetWell Inpatient will be part of our long-term plans. The COVID-19 pandemic...
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VP/Other Executive
GetWellNetwork is very responsive. Our implementation went very smoothly. With everything that...
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VP/Other Executive
We have had a couple of issues with the system's videos. We haven't had everything that we needed...
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Manager
I know that GetWellNetwork is restructuring how they do their licenses and other things, so I think...
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Manager
GetWell Inpatient is a little easier for our clinicians and office staff members to use than it is...
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Manager
Compared to the other technologies that I manage and what they can do, GetWell Inpatient is by far...
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Manager
GetWellNetwork communicates well with us. They are incredibly responsive to our needs. We have...
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Manager
We need clearer communication from the vendor about how the system is built. We have separate...
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Manager
It would have been very helpful to have had higher-level managers from GetWellNetwork meet with us...
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Manager
GetWellNetwork was extremely generous at the beginning of the COVID-19 pandemic. They offered their...
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Manager
We have been able to implement a patient education system using getwell Inpatient to help educate...
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CMIO
We have used getwell Inpatient for a long time. The traditional model of the solution uses wireless...
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Director
I haven't used getwell Inpatient much since we got it, but I miss our old system. From a customer...
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Director
We feel nickel-and-dimed. The vendor's pricing structure is based on what we were paying before, but...
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Director
I would give the vendor a lower score for their support based on their timeliness and layers of...
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Analyst/Coordinator
The print is still too small for older patients to view on the screen from their beds. There almost...
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Manager
We developed the surveys. The system is running some of the reports that I am not so sure of. I am...
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Manager
The vendor hasn’t delivered anything new in terms of technology, but in terms of information, they...
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Manager
I think the system is a great product. It is a bit on the pricey side, but once we can drive...
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Analyst/Coordinator
In terms of ongoing training, we get upgrades, but I wouldn’t necessarily say that is training....
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Analyst/Coordinator
The biggest hiccup with GetWellNetwork is bandwidth, but I think that is a universal issue since...
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Analyst/Coordinator
When it comes to ease of use, I would put the inpatient product at a slightly lower ranking than the...
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Analyst/Coordinator
GetWellNetwork has recently released a version of an iPad product that will definitely meet our...
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Analyst/Coordinator
We went through a process of comparing other systems. getwell Inpatient is a best-of-breed solution,...
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Director
We haven't invested enough in our own people to manage getwell Inpatient well. We aren't maintaining...
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Director
Whether a vendor keeps all of their promises is a blanket statement. Sometimes it takes a long time...
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Director
With getwell Inpatient, making an integration happen means that we are allocating a lot of time on...
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Director
GetWellNetwork has a new capability that would bring together inpatient and outpatient...
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Director
It seems like we bear all of the burden for validation that GetWellNetwork's product is functioning...
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Director
getwell Inpatient does okay with reporting. The system has an executive dashboard, but it is limited....
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Analyst/Coordinator
From a getwell Inpatient perspective, the vendor’s support team has definitely stepped up. A lot of...
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Manager
We have had getwell Inpatient for several years now. I love it. It is very user friendly. It is a...
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Manager
I think the future is to have everything be electronic on the patient TVs. One of the downsides of...
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Manager
Quarterly, the vendor will tell us when movies are swapping out, what is coming, and what is going....
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Manager
The products from GetWellNetwork work as they are as described. I have nothing even slightly...
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Director
We used getwell Inpatient during COVID-19, and it was an incredibly effective way to communicate...
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Director
getwell Inpatient is meeting our organization's needs, specifically around health education. The...
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Director
GetWellNetwork's support people are super responsive and proactive. They give us consistent...
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Director
We built the integration between our EMR and getwell Inpatient. If we want to send a health...
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Director
We have never experienced any issues with the upgrades, but we have had to work with the vendor on...
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Director
I really like the solution. It is incredible. I love the various opportunities it has for the ticker...
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Analyst/Coordinator
The initial training with this product was quite good. The vendor sent an entire team of people out...
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Analyst/Coordinator
For this product, we get quite a few reports that patients have issues navigating the system. The...
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Director
All the vendors we use have been very receptive, and they make changes on the fly to accommodate us...
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Manager
When we started out with the vendor, things were a little bit rocky. GetWellNetwork didn’t really...
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Manager
We are using the solution for entertainment, so we get a better interaction with our TV channels...
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Manager
From the entertainment side, a pain point is that families are not able to use their own streaming...
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Manager
From the education side, we purchased the KidsHealth Video Library, which is pretty extensive, and...
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Manager
The vendor's support is definitely getting better, but I feel like we definitely have to advocate...
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Director
The vendor has an excellent program manager. I like it when the vendor shows medications. That helps...
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Manager
When we did the inpatient rounding, the feedback was immediate. Someone would go to the patient, and...
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Manager
I would highly recommend this system; it is an excellent way to start the health education process...
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Manager
Our representative from GetWellNetwork has been very responsive. Our experience has always been like...
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Manager
We contracted for a package, and our needs don't vary much. The vendor's services have to fit our...
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Manager
Initially, the product wasn't ready to interface with our main system. If I had been asked during...
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Manager
I don't want to say that there isn't structured training. Our representative is always available to...
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Manager
I don't think we have any issues with things not working in the way the vendor described. The system...
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Manager
The GetWellNetwork system could meet all our needs if we could get past the end-user difficulties....
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Manager
The setup of the management console can be a little complicated. I don't go in there and do the...
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Manager
We are already coming up with a COVID-19 solution to add to the system. GetWellNetwork has set...
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Manager
When we were first implementing the system, the executive involvement was great. We met a lot of the...
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Director
getwell Inpatient is a high-quality system for patient engagement. It has high-quality education...
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Director
I would tell GetWellNetwork to identify hardware needed for optimal use of getwell Inpatient rather...
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Analyst/Coordinator
The vendor can improve on timeliness and getting things done a little quicker. I feel like something...
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CMIO
GetWellNetwork's biggest need is to spend some time thinking about their user experience and what...
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CMIO
I would probably not buy the system again. I say that because I think there are alternatives. There...
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CMIO
The vendor nickel-and-dimes us somewhat. My experience with the vendor is a little distant, but my...
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CMIO
The vendor does provide some training, but it isn't very extensive. There just isn't a whole lot to...
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CMIO
The product pretty much works as described. The limitations are more a function of what we have...
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CMIO
The system has a lot of integration options, and we take advantage of quite a few. The only negative...
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CMIO
Given the current state of technology, I would expect the system to be more of a consumer-facing...
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CMIO
For what we have asked the system to do, it is in pretty good shape. Over time, we have been very...
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CMIO
We have had talks on and off about alternatives to the system, but we are still investing in it and...
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CMIO
We don't ask much of the product. We probably add a new feature each year. But we haven't really...
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CMIO
I haven't heard of significant issues with the vendor's support. My general perception is that it is...
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CMIO
The vendor is more salesy than others, but the system does drive some satisfaction outcomes. We ask...
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CMIO
When we got the product, it was best of breed. It has been surpassed in some ways by other products,...
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VP/Other Executive
I really like how patients are able to go in and view the medications they are currently on and view...
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VP/Other Executive
I would like to see GetWellNetwork partner with other vendors to purchase a whole product that comes...
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VP/Other Executive
I would like to see prepackaged education with different educational videos and different types of...
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Manager
GetWellNetwork is not hands on. The vendor does 99% of their work remotely and doesn't really have a...
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Manager
I don't know whether the issue is our fault or GetWellNetwork's fault, but I find the tool to be...
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Manager
The last install was painful. GetWellNetwork isn't proactive; they are more reactive. Their market...
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Manager
The ease of use isn't great. One of my concerns is the amount of time that a nurse is spending to...
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Manager
The phone and web support is excellent. The vendor is just very quick to respond. There are phone...
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Manager
GetWellNetwork is very proactive. They always follow up with us and reach out to us to see whether...
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Manager
The executive involvement is great. In the meetings I am involved with, the executives are always...
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Manager
We haven't quite hit all of the outcomes we were hoping for. We have presented the education, but we...
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Manager
In a year, I think the utilization of the program will be easier and the staff will be more in tune...
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Manager
We use getwell Inpatient for both entertainment and educational purposes. Entertainment is very nice...
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Manager
getwell Inpatient's content is very dynamic. That is one of the most wonderful things about the...
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Manager
I am pretty involved; I go to the user conferences. GetWellNetwork takes my feedback seriously. My...
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Manager
A large part of my monthly budget goes to the price of keyboard replacement because we don't use the...
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Manager
GetWellNetwork has been great during the COVID-19 crisis. They have offered multiple phone calls to...
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Manager
When we started with the product, we had a lack of pediatric education that was appropriate for the...
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Manager
GetWellNetwork has been very supportive. During COVID-19, we called our client person and told that...
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Manager
GetWellNetwork is doing a great job, and what is different about their company is that I know who...
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Manager
getwell Inpatient is super easy to use. GetWellNetwork has support that is available 24 hours a day,...
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CNO
GetWellNetwork is very state of the art and attuned to what patients want and need. At the same...
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CNO
We do some patient satisfaction surveys, and we have seen that improve since we have implemented...
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CNO
Our most significant outcome with GetWellNetwork has been having another method for us to engage...
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CNO
We don’t really get negative feedback at all about getwell Inpatient. There are always patients that...
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Nurse
I don’t think we received any formal training. I haven’t been to any formal training. I think I did...
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Nurse
The hardest part is education and getting people to learn how to use the system because it is...
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Manager
GetWellNetwork's support through COVID-19 doesn't apply because our calls were already virtual. We...
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CNO
Years ago when we implemented the solution in our organization, I totally endorsed the product, the...
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CNO
GetWellNetwork really did not help us with education or training, and they did not help us during...
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CNO
GetWellNetwork is not part of our long-term plans. I am looking at other opportunities that are...
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CNO
I almost feel like GetWellNetwork’s tone was threatening toward me over the contract. We originally...
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CNO
GetWellNetwork does not avoid charging for every little thing; they do just the opposite. We haven't...
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CNO
In the beginning, we had a lot of communication with the executive leadership. Back then, my...
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CNO
Our facilities and wiring structures are old. Our money needs to be spent on our patient care, not...
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Manager
The vendor has been really proactive in terms of supporting us through the pandemic, and they have...
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Manager
The vendor charges for every little thing, and that is a challenge. Receiving our money’s worth is a...
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Manager
We have a new client service manager, and that person has been really fantastic and knowledgeable....
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Manager
The vendor’s QA has been an ongoing issue. When we make content updates, we are the ones who have to...
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Manager
A lot of our difficulties are on our end. The vendor has been open to supporting us with further...
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