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User Commentary

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CNO

ROI / Cost (care and feeding)

Years ago when we implemented the solution in our organization, I totally endorsed the product, the...

Sep 2020
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CNO

Service and Support

GetWellNetwork really did not help us with education or training, and they did not help us during...

Sep 2020
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CNO

ROI / Cost (care and feeding)

GetWellNetwork is not part of our long-term plans. I am looking at other opportunities that are...

Sep 2020
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CNO

Relationship

I almost feel like GetWellNetwork’s tone was threatening toward me over the contract. We originally...

Sep 2020
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CNO

ROI / Cost (care and feeding)

GetWellNetwork does not avoid charging for every little thing; they do just the opposite. We haven't...

Sep 2020
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CNO

Relationship

In the beginning, we had a lot of communication with the executive leadership. Back then, my...

Sep 2020
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CNO

Functionality and Upgrades

Our facilities and wiring structures are old. Our money needs to be spent on our patient care, not...

Sep 2020
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Manager

Relationship

The vendor has been really proactive in terms of supporting us through the pandemic, and they have...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing, and that is a challenge. Receiving our money’s worth is a...

Aug 2020
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Manager

Service and Support

We have a new client service manager, and that person has been really fantastic and knowledgeable....

Aug 2020
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Manager

Interfacing and Integration

The vendor’s QA has been an ongoing issue. When we make content updates, we are the ones who have to...

Aug 2020
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Manager

Relationship

A lot of our difficulties are on our end. The vendor has been open to supporting us with further...

Aug 2020
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Nurse

Other Observations & Comments

It is so hard to measure tangible outcomes with the system. Every piece of information that we can...

Jul 2020
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Nurse

ROI / Cost (care and feeding)

In terms of getting our money's worth, I would rate the system pretty low. Our money would be better...

Jul 2020
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Nurse

Functionality and Upgrades

The functionality is clunky and difficult for patients to navigate. GetWellNetwork has made a lot of...

Jul 2020
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Nurse

Functionality and Upgrades

When the product asks a question and a patient selects no, the prompt will go away, but if the...

Jul 2020
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Nurse

Functionality and Upgrades

We use reporting and analytics to determine how well our patients are using the system, which is...

Jul 2020
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Nurse

ROI / Cost (care and feeding)

I wouldn't buy the system again if it were up to me. I love the getwell Loop platform, but I think...

Jul 2020
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Nurse

Implementation and Training

Working with GetWellNetwork is sometimes like pulling teeth. There is a lot of turnover with their...

Jul 2020
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Nurse

Functionality and Upgrades

I would rate the system low in terms of working as promoted. I could rate the system high for...

Jul 2020
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Nurse

Interfacing and Integration

GetWellNetwork supports our integration and interoperability goals, and they do a great job with those....

Jul 2020
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Nurse

Functionality and Upgrades

The navigation controls within the system are difficult. GetWellNetwork needs to reduce the number...

Jul 2020
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Director

Service and Support

We have more users on our side that are prepared. We asked GetWellNetwork for some go sheets, and...

Jun 2020
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Director

Other Observations & Comments

Some of our outcomes have changed recently, but we haven’t been able to change the product side of...

Jun 2020
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Director

Service and Support

The product was good for providing updates to patients and families through pushed messages. We used...

Jun 2020
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Director

Relationship

My first impression of GetWellNetwork hasn't been the best. I would buy the product again for what...

Jun 2020
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Director

Service and Support

I wouldn't say that GetWellNetwork keeps all of their promises. They present themselves as being...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

There is always customization that gets lost in an upgrade. Very rarely does GetWellNetwork touch...

Jun 2020
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Director

Implementation and Training

GetWellNetwork provides us with training modules. There are a number of reminders, and it takes a...

Jun 2020
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Director

Interfacing and Integration

The vendor leverages a lot of integrations when they are selling their services to us, and those...

Jun 2020
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Director

Functionality and Upgrades

I think that GetWellNetwork does a good job with usability. The product isn't as easy to use as an...

Jun 2020
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Director

Service and Support

It is incredibly challenging to get the support we need to be flexible enough to create changes and...

Jun 2020
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Director

Service and Support

GetWellNetwork did create some innovations with us, and that was wonderful. But now they aren't...

Jun 2020
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Director

Service and Support

GetWellNetwork has been working on our requests for many months now. It is very difficult to get...

Jun 2020
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Director

ROI / Cost (care and feeding)

We reached out to all of our vendors during COVID-19 and asked for a reduction or deferment in our...

Jun 2020
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Director

Functionality and Upgrades

GetWellNetwork really limits our data accessibility. For instance, getting percentile ranking data...

Jun 2020
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Director

Service and Support

The contract is very expensive. We aren't getting our money's worth because of the low level of...

Jun 2020
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Director

Functionality and Upgrades

Our future satisfaction with GetWellNetwork depends on whether something changes. If it doesn't, I...

Jun 2020
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Manager

Service and Support

We have had a long relationship with the vendor, and they have offered a lot of support through our...

Jun 2020
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Manager

Functionality and Upgrades

We use the solution to improve a lot of our communication and patient satisfaction scores. We use...

Jun 2020
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Manager

Other Observations & Comments

We have a lot of elderly patients. Sometimes they have a hard time with the call bell and the pillow...

Jun 2020
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Manager

Functionality and Upgrades

I have always enjoyed the system. It is a great tool. I blame us for not meeting some of the metrics...

Jun 2020
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Director

Functionality and Upgrades

In a typical hospital, I would absolutely recommend getwell Inpatient. It is a helpful tool that has...

Jun 2020
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Director

Functionality and Upgrades

We have gotten great feedback from our patients about the benefit of having a therapy schedule. When...

Jun 2020
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Director

Lessons Learned

I am more satisfied with the product today than I was in the past. We are hoping that some of the...

Jun 2020
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Director

Other Observations & Comments

We have had some challenges with our GetWellNetwork, but we have been able to get our IT team and...

Jun 2020
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Director

Service and Support

The vendor has been very responsive during the COVID-19 crisis. We haven't chosen to use the vendor...

Jun 2020
 Helpful

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Director

Implementation and Training

The vendor is pretty good about not nickel-and-diming. We do our own training, but the product is...

Jun 2020
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CIO

Service and Support

The vendor has been very supportive during the COVID-19 crisis. They have jumped in full bore.

Jun 2020
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CIO

Functionality and Upgrades

I am a proponent of the vendor. We use GetWellNetwork quite a bit, and I can’t wait to get them into...

Jun 2020
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CIO

Other Observations & Comments

The vendor could improve the system by tying in the family experience and give us the capability of...

Jun 2020
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Director

Future Outlook

We plan to keep the system and put it in our new buildings. The product is good and offers a lot of...

May 2020
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Director

Functionality and Upgrades

The entertainment videos are probably the most highly utilized pieces of the system. Those are...

May 2020
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Director

ROI / Cost (care and feeding)

GetWellNetwork is so expensive, but the vendor has gotten better about their charging, so I don’t...

May 2020
 Helpful

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Director

Functionality and Upgrades

GetWellNetwork schedules their upgrades automatically now. Historically, I have had to fill out a...

May 2020
 Helpful

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Director

Functionality and Upgrades

GetWellNetwork’s current product doesn’t meet our needs, but that is because we aren’t paying for...

May 2020
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Director

Technology

We are having an issue with one of the iPads that has been out of service for quite a while, but...

May 2020
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Director

Functionality and Upgrades

GetWellNetwork has been very responsive. We haven’t really used what GetWellNetwork has developed....

May 2020
 Helpful

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Director

Implementation and Training

We would like more videos from the vendor, but they put the responsibility on us to find content. I...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The tool is costly. The vendor needs to be mindful of assessing every resource we spend money on....

May 2020
 Helpful

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VP/Other Executive

Service and Support

GetWellNetwork made a lot of different videos related to COVID-19 available to us that we were not...

May 2020
 Helpful

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VP/Other Executive

Relationship

The product is great, but we also like the vendor's team. We really enjoy working with the vendor as...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The vendor could do a little bit more with teleconferencing and with letting patients reach out to...

May 2020
 Helpful

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CNO

ROI / Cost (care and feeding)

getwell Inpatient has been a very active component of the learning, teaching, and entertainment for...

May 2020
 Helpful

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CNO

Service and Support

GetWellNetwork has been very responsive through the COVID-19 crisis. They have created a couple of...

May 2020
 Helpful

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CNO

ROI / Cost (care and feeding)

I would recommend GetWellNetwork. I feel like they have a very good solution. We have gotten a lot...

May 2020
 Helpful

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Manager

Service and Support

Through the COVID-19 situation, GetWellNetwork has been wonderful. They don’t charge us for every...

May 2020
 Helpful

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Manager

Future Outlook

We definitely want to keep the product for the long term. We have actually added more units to the...

May 2020
 Helpful

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Manager

Sales and Contracting

The vendor offers us various packages, but they work with us to see what it is that we want. They...

May 2020
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Manager

Service and Support

When we have any questions or when something is happening that we can’t troubleshoot, we call...

May 2020
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Manager

Functionality and Upgrades

The inpatient system is a great thing to have. Our patients love it. For the most part, our staff...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is helpful for us in a lot of ways. We can use it to provide movies, viewing...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Most of my issues with the system likely have to do with our organization’s choices. For example,...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

We haven’t utilized much with GetWellNetwork in relation to COVID-19, but that is because so many of...

May 2020
 Helpful

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Analyst/Coordinator

Future Outlook

The product is part of our long-term plans. We have plans to expand the use of the system to other...

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Like any company, GetWellNetwork seems to nickel-and-dime, but the vendor is very good about...

May 2020
 Helpful

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Analyst/Coordinator

Relationship

There have been a couple of times where we have had hiccups with upgrades, but those have been very...

May 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The vendor’s knowledge and training within their company are excellent. They are very aware of their...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The product isn’t as easy for older people to use as it is for younger people. The ease of use...

May 2020
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Director

Service and Support

GetWellNetwork is proactive, but it takes time to program things. We have had some problems with...

Mar 2020
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Director

Other Observations & Comments

The ease of use is much better now. There may still be a problem with the purchase of the monitoring...

Mar 2020
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Director

Service and Support

The functionality and network connectivity have improved. The monitors have improved. They are more...

Mar 2020
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Director

Relationship

We had some executive involvement early on, but not so much now. However, they are involved. The...

Mar 2020