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getwell Inpatient Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The print is still too small for older patients to view on the screen from their beds. There almost...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We developed the surveys. The system is running some of the reports that I am not so sure of. I am...

Jan 2021
(0)
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Manager

Service and Support

The vendor hasn’t delivered anything new in terms of technology, but in terms of information, they...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I think the system is a great product. It is a bit on the pricey side, but once we can drive...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

In terms of ongoing training, we get upgrades, but I wouldn’t necessarily say that is training....

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

The biggest hiccup with GetWellNetwork is bandwidth, but I think that is a universal issue since...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

When it comes to ease of use, I would put the inpatient product at a slightly lower ranking than the...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

GetWellNetwork has recently released a version of an iPad product that will definitely meet our...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

We went through a process of comparing other systems. getwell Inpatient is a best-of-breed solution,...

Jan 2021
(0)
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Director

Lessons Learned

We haven't invested enough in our own people to manage getwell Inpatient well. We aren't maintaining...

Jan 2021
(0)
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 or  to see details.

Director

Other Observations & Comments

Whether a vendor keeps all of their promises is a blanket statement. Sometimes it takes a long time...

Jan 2021
(0)
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Director

Interfacing and Integration

With getwell Inpatient, making an integration happen means that we are allocating a lot of time on...

Jan 2021
(0)
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Director

Technology

GetWellNetwork has a new capability that would bring together inpatient and outpatient...

Jan 2021
(0)
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Director

Service and Support

It seems like we bear all of the burden for validation that GetWellNetwork's product is functioning...

Jan 2021
(0)
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Director

Functionality and Upgrades

getwell Inpatient does okay with reporting. The system has an executive dashboard, but it is limited....

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

From a getwell Inpatient perspective, the vendor’s support team has definitely stepped up. A lot of...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We have had getwell Inpatient for several years now. I love it. It is very user friendly. It is a...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I think the future is to have everything be electronic on the patient TVs. One of the downsides of...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Quarterly, the vendor will tell us when movies are swapping out, what is coming, and what is going....

Jan 2021
(0)
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Manager

Functionality and Upgrades

The products from GetWellNetwork work as they are as described. I have nothing even slightly...

Jan 2021
(0)
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Director

Service and Support

We used getwell Inpatient during COVID-19, and it was an incredibly effective way to communicate...

Jan 2021
(0)
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Director

Functionality and Upgrades

getwell Inpatient is meeting our organization's needs, specifically around health education. The...

Jan 2021
(0)
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Director

Service and Support

GetWellNetwork's support people are super responsive and proactive. They give us consistent...

Jan 2021
(0)
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Director

Interfacing and Integration

We built the integration between our EMR and getwell Inpatient. If we want to send a health...

Jan 2021
(0)
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Director

Functionality and Upgrades

We have never experienced any issues with the upgrades, but we have had to work with the vendor on...

Jan 2021
(0)
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Director

Future Outlook

I really like the solution. It is incredible. I love the various opportunities it has for the ticker...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

The initial training with this product was quite good. The vendor sent an entire team of people out...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

For this product, we get quite a few reports that patients have issues navigating the system. The...

Jan 2021
(0)
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Director

Other Observations & Comments

All the vendors we use have been very receptive, and they make changes on the fly to accommodate us...

Jan 2021
(0)
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Manager

Relationship

When we started out with the vendor, things were a little bit rocky. GetWellNetwork didn’t really...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We are using the solution for entertainment, so we get a better interaction with our TV channels...

Jan 2021
(0)
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Manager

Functionality and Upgrades

From the entertainment side, a pain point is that families are not able to use their own streaming...

Jan 2021
(0)
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Manager

Functionality and Upgrades

From the education side, we purchased the KidsHealth Video Library, which is pretty extensive, and...

Jan 2021
(0)
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Manager

Service and Support

The vendor's support is definitely getting better, but I feel like we definitely have to advocate...

Jan 2021
(0)
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Director

Functionality and Upgrades

The vendor has an excellent program manager. I like it when the vendor shows medications. That helps...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

When we did the inpatient rounding, the feedback was immediate. Someone would go to the patient, and...

Dec 2020
(0)
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Manager

Lessons Learned

I would highly recommend this system; it is an excellent way to start the health education process...

Dec 2020
(0)
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Manager

Service and Support

Our representative from GetWellNetwork has been very responsive. Our experience has always been like...

Dec 2020
(0)
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Manager

Sales and Contracting

We contracted for a package, and our needs don't vary much. The vendor's services have to fit our...

Dec 2020
(0)
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Manager

Lessons Learned

Initially, the product wasn't ready to interface with our main system. If I had been asked during...

Dec 2020
(0)
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Manager

Implementation and Training

I don't want to say that there isn't structured training. Our representative is always available to...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I don't think we have any issues with things not working in the way the vendor described. The system...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The GetWellNetwork system could meet all our needs if we could get past the end-user difficulties....

Dec 2020
(0)
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Manager

Functionality and Upgrades

The setup of the management console can be a little complicated. I don't go in there and do the...

Dec 2020
(0)
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Manager

Service and Support

We are already coming up with a COVID-19 solution to add to the system. GetWellNetwork has set...

Dec 2020
(0)
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Manager

Relationship

When we were first implementing the system, the executive involvement was great. We met a lot of the...

Dec 2020
(0)
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Director

Interfacing and Integration

getwell Inpatient is a high-quality system for patient engagement. It has high-quality education...

Oct 2020
(0)
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Director

Technology

I would tell GetWellNetwork to identify hardware needed for optimal use of getwell Inpatient rather...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor can improve on timeliness and getting things done a little quicker. I feel like something...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

GetWellNetwork's biggest need is to spend some time thinking about their user experience and what...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

I would probably not buy the system again. I say that because I think there are alternatives. There...

Oct 2020
(0)
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CMIO

Service and Support

The vendor nickel-and-dimes us somewhat. My experience with the vendor is a little distant, but my...

Oct 2020
(0)
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CMIO

Other Observations & Comments

The vendor does provide some training, but it isn't very extensive. There just isn't a whole lot to...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

The product pretty much works as described. The limitations are more a function of what we have...

Oct 2020
(0)
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CMIO

ROI / Cost (care and feeding)

The system has a lot of integration options, and we take advantage of quite a few. The only negative...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

Given the current state of technology, I would expect the system to be more of a consumer-facing...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

For what we have asked the system to do, it is in pretty good shape. Over time, we have been very...

Oct 2020
(0)
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CMIO

Other Observations & Comments

We have had talks on and off about alternatives to the system, but we are still investing in it and...

Oct 2020
(0)
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CMIO

Relationship

We don't ask much of the product. We probably add a new feature each year. But we haven't really...

Oct 2020
(0)
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CMIO

Service and Support

I haven't heard of significant issues with the vendor's support. My general perception is that it is...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

The vendor is more salesy than others, but the system does drive some satisfaction outcomes. We ask...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

When we got the product, it was best of breed. It has been surpassed in some ways by other products,...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I really like how patients are able to go in and view the medications they are currently on and view...

Oct 2020
(0)
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VP/Other Executive

Other Observations & Comments

I would like to see GetWellNetwork partner with other vendors to purchase a whole product that comes...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

I would like to see prepackaged education with different educational videos and different types of...

Oct 2020
(0)
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Manager

Service and Support

GetWellNetwork is not hands on. The vendor does 99% of their work remotely and doesn't really have a...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I don't know whether the issue is our fault or GetWellNetwork's fault, but I find the tool to be...

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

The last install was painful. GetWellNetwork isn't proactive; they are more reactive. Their market...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The ease of use isn't great. One of my concerns is the amount of time that a nurse is spending to...

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

The phone and web support is excellent. The vendor is just very quick to respond. There are phone...

Sep 2020
(0)
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Manager

Service and Support

GetWellNetwork is very proactive. They always follow up with us and reach out to us to see whether...

Sep 2020
(0)
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Manager

Relationship

The executive involvement is great. In the meetings I am involved with, the executives are always...

Sep 2020
(0)
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Manager

Other Observations & Comments

We haven't quite hit all of the outcomes we were hoping for. We have presented the education, but we...

Sep 2020
(0)
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Manager

Future Outlook

In a year, I think the utilization of the program will be easier and the staff will be more in tune...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We use getwell Inpatient for both entertainment and educational purposes. Entertainment is very nice...

Sep 2020
(0)
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Manager

Functionality and Upgrades

getwell Inpatient's content is very dynamic. That is one of the most wonderful things about the...

Sep 2020
(0)
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Manager

Interfacing and Integration

I am pretty involved; I go to the user conferences. GetWellNetwork takes my feedback seriously. My...

Sep 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

A large part of my monthly budget goes to the price of keyboard replacement because we don't use the...

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

GetWellNetwork has been great during the COVID-19 crisis. They have offered multiple phone calls to...

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

When we started with the product, we had a lack of pediatric education that was appropriate for the...

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

GetWellNetwork has been very supportive. During COVID-19, we called our client person and told that...

Sep 2020
(0)
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Manager

Relationship

GetWellNetwork is doing a great job, and what is different about their company is that I know who...

Sep 2020
(0)
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Manager

Service and Support

getwell Inpatient is super easy to use. GetWellNetwork has support that is available 24 hours a day,...

Sep 2020
(0)
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CNO

Relationship

GetWellNetwork is very state of the art and attuned to what patients want and need. At the same...

Sep 2020
(0)
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CNO

Functionality and Upgrades

We do some patient satisfaction surveys, and we have seen that improve since we have implemented...

Sep 2020
(0)
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CNO

Functionality and Upgrades

Our most significant outcome with GetWellNetwork has been having another method for us to engage...

Sep 2020
(0)
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CNO

Functionality and Upgrades

We don’t really get negative feedback at all about getwell Inpatient. There are always patients that...

Sep 2020
(0)
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Nurse

Service and Support

I don’t think we received any formal training. I haven’t been to any formal training. I think I did...

Sep 2020
(0)
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Nurse

Functionality and Upgrades

The hardest part is education and getting people to learn how to use the system because it is...

Sep 2020
(0)
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Manager

Service and Support

GetWellNetwork's support through COVID-19 doesn't apply because our calls were already virtual. We...

Sep 2020
(0)
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CNO

ROI / Cost (care and feeding)

Years ago when we implemented the solution in our organization, I totally endorsed the product, the...

Sep 2020
(0)
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CNO

Service and Support

GetWellNetwork really did not help us with education or training, and they did not help us during...

Sep 2020
(0)
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CNO

ROI / Cost (care and feeding)

GetWellNetwork is not part of our long-term plans. I am looking at other opportunities that are...

Sep 2020
(0)
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CNO

Relationship

I almost feel like GetWellNetwork’s tone was threatening toward me over the contract. We originally...

Sep 2020
(0)
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CNO

ROI / Cost (care and feeding)

GetWellNetwork does not avoid charging for every little thing; they do just the opposite. We haven't...

Sep 2020
(0)
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CNO

Relationship

In the beginning, we had a lot of communication with the executive leadership. Back then, my...

Sep 2020
(0)
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CNO

Functionality and Upgrades

Our facilities and wiring structures are old. Our money needs to be spent on our patient care, not...

Sep 2020
(0)
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Manager

Relationship

The vendor has been really proactive in terms of supporting us through the pandemic, and they have...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing, and that is a challenge. Receiving our money’s worth is a...

Aug 2020
(0)
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Manager

Service and Support

We have a new client service manager, and that person has been really fantastic and knowledgeable....

Aug 2020
(0)
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Manager

Interfacing and Integration

The vendor’s QA has been an ongoing issue. When we make content updates, we are the ones who have to...

Aug 2020
(0)
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Manager

Relationship

A lot of our difficulties are on our end. The vendor has been open to supporting us with further...

Aug 2020
(0)
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Nurse

Other Observations & Comments

It is so hard to measure tangible outcomes with the system. Every piece of information that we can...

Jul 2020
(0)
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Nurse

ROI / Cost (care and feeding)

In terms of getting our money's worth, I would rate the system pretty low. Our money would be better...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

The functionality is clunky and difficult for patients to navigate. GetWellNetwork has made a lot of...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

When the product asks a question and a patient selects no, the prompt will go away, but if the...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

We use reporting and analytics to determine how well our patients are using the system, which is...

Jul 2020
(0)
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Nurse

ROI / Cost (care and feeding)

I wouldn't buy the system again if it were up to me. I love the getwell Loop platform, but I think...

Jul 2020
(0)
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Nurse

Implementation and Training

Working with GetWellNetwork is sometimes like pulling teeth. There is a lot of turnover with their...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

I would rate the system low in terms of working as promoted. I could rate the system high for...

Jul 2020
(0)
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Nurse

Interfacing and Integration

GetWellNetwork supports our integration and interoperability goals, and they do a great job with those....

Jul 2020
(0)
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Nurse

Functionality and Upgrades

The navigation controls within the system are difficult. GetWellNetwork needs to reduce the number...

Jul 2020
(0)
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Director

Service and Support

We have more users on our side that are prepared. We asked GetWellNetwork for some go sheets, and...

Jun 2020
(0)
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Director

Other Observations & Comments

Some of our outcomes have changed recently, but we haven’t been able to change the product side of...

Jun 2020
(0)
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Director

Service and Support

The product was good for providing updates to patients and families through pushed messages. We used...

Jun 2020
(0)
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Director

Relationship

My first impression of GetWellNetwork hasn't been the best. I would buy the product again for what...

Jun 2020
(0)
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Director

Service and Support

I wouldn't say that GetWellNetwork keeps all of their promises. They present themselves as being...

Jun 2020
(0)
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Director

Functionality and Upgrades

There is always customization that gets lost in an upgrade. Very rarely does GetWellNetwork touch...

Jun 2020
(0)
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Director

Implementation and Training

GetWellNetwork provides us with training modules. There are a number of reminders, and it takes a...

Jun 2020
(0)
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Director

Interfacing and Integration

The vendor leverages a lot of integrations when they are selling their services to us, and those...

Jun 2020
(0)
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Director

Functionality and Upgrades

I think that GetWellNetwork does a good job with usability. The product isn't as easy to use as an...

Jun 2020
(0)
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Director

Service and Support

It is incredibly challenging to get the support we need to be flexible enough to create changes and...

Jun 2020
(0)
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Director

Service and Support

GetWellNetwork did create some innovations with us, and that was wonderful. But now they aren't...

Jun 2020
(0)
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Director

Service and Support

GetWellNetwork has been working on our requests for many months now. It is very difficult to get...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

We reached out to all of our vendors during COVID-19 and asked for a reduction or deferment in our...

Jun 2020
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Director

Functionality and Upgrades

GetWellNetwork really limits our data accessibility. For instance, getting percentile ranking data...

Jun 2020
(0)
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Director

Service and Support

The contract is very expensive. We aren't getting our money's worth because of the low level of...

Jun 2020
(0)
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Director

Functionality and Upgrades

Our future satisfaction with GetWellNetwork depends on whether something changes. If it doesn't, I...

Jun 2020
(0)
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Manager

Service and Support

We have had a long relationship with the vendor, and they have offered a lot of support through our...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We use the solution to improve a lot of our communication and patient satisfaction scores. We use...

Jun 2020
(0)
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Manager

Other Observations & Comments

We have a lot of elderly patients. Sometimes they have a hard time with the call bell and the pillow...

Jun 2020
(0)
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Manager

Functionality and Upgrades

I have always enjoyed the system. It is a great tool. I blame us for not meeting some of the metrics...

Jun 2020
(0)
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Director

Functionality and Upgrades

In a typical hospital, I would absolutely recommend getwell Inpatient. It is a helpful tool that has...

Jun 2020
(0)
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Director

Functionality and Upgrades

We have gotten great feedback from our patients about the benefit of having a therapy schedule. When...

Jun 2020
(0)
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Director

Lessons Learned

I am more satisfied with the product today than I was in the past. We are hoping that some of the...

Jun 2020
(0)
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Director

Other Observations & Comments

We have had some challenges with our GetWellNetwork, but we have been able to get our IT team and...

Jun 2020
(0)
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Director

Service and Support

The vendor has been very responsive during the COVID-19 crisis. We haven't chosen to use the vendor...

Jun 2020
(0)
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Director

Implementation and Training

The vendor is pretty good about not nickel-and-diming. We do our own training, but the product is...

Jun 2020
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CIO

Service and Support

The vendor has been very supportive during the COVID-19 crisis. They have jumped in full bore.

Jun 2020
(0)
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CIO

Functionality and Upgrades

I am a proponent of the vendor. We use GetWellNetwork quite a bit, and I can’t wait to get them into...

Jun 2020
(0)
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CIO

Other Observations & Comments

The vendor could improve the system by tying in the family experience and give us the capability of...

Jun 2020
(0)
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Director

Future Outlook

We plan to keep the system and put it in our new buildings. The product is good and offers a lot of...

May 2020
(0)
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Director

Functionality and Upgrades

The entertainment videos are probably the most highly utilized pieces of the system. Those are...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

GetWellNetwork is so expensive, but the vendor has gotten better about their charging, so I don’t...

May 2020
(0)
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Director

Functionality and Upgrades

GetWellNetwork schedules their upgrades automatically now. Historically, I have had to fill out a...

May 2020
(0)
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Director

Functionality and Upgrades

GetWellNetwork’s current product doesn’t meet our needs, but that is because we aren’t paying for...

May 2020
(0)
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Director

Technology

We are having an issue with one of the iPads that has been out of service for quite a while, but...

May 2020
(0)
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Director

Functionality and Upgrades

GetWellNetwork has been very responsive. We haven’t really used what GetWellNetwork has developed....

May 2020
(0)
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Director

Implementation and Training

We would like more videos from the vendor, but they put the responsibility on us to find content. I...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

The tool is costly. The vendor needs to be mindful of assessing every resource we spend money on....

May 2020
(0)
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VP/Other Executive

Service and Support

GetWellNetwork made a lot of different videos related to COVID-19 available to us that we were not...

May 2020
(0)
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VP/Other Executive

Relationship

The product is great, but we also like the vendor's team. We really enjoy working with the vendor as...

May 2020
(0)
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VP/Other Executive

Other Observations & Comments

The vendor could do a little bit more with teleconferencing and with letting patients reach out to...

May 2020
(0)
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CNO

ROI / Cost (care and feeding)

getwell Inpatient has been a very active component of the learning, teaching, and entertainment for...

May 2020
(0)
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CNO

Service and Support

GetWellNetwork has been very responsive through the COVID-19 crisis. They have created a couple of...

May 2020
(0)
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CNO

ROI / Cost (care and feeding)

I would recommend GetWellNetwork. I feel like they have a very good solution. We have gotten a lot...

May 2020
(0)
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Manager

Service and Support

Through the COVID-19 situation, GetWellNetwork has been wonderful. They don’t charge us for every...

May 2020
(0)
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Manager

Future Outlook

We definitely want to keep the product for the long term. We have actually added more units to the...

May 2020
(0)
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Manager

Sales and Contracting

The vendor offers us various packages, but they work with us to see what it is that we want. They...

May 2020
(0)
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Manager

Service and Support

When we have any questions or when something is happening that we can’t troubleshoot, we call...

May 2020
(0)
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Manager

Functionality and Upgrades

The inpatient system is a great thing to have. Our patients love it. For the most part, our staff...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is helpful for us in a lot of ways. We can use it to provide movies, viewing...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Most of my issues with the system likely have to do with our organization’s choices. For example,...

May 2020
(0)
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Analyst/Coordinator

Service and Support

We haven’t utilized much with GetWellNetwork in relation to COVID-19, but that is because so many of...

May 2020
(0)
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Analyst/Coordinator

Future Outlook

The product is part of our long-term plans. We have plans to expand the use of the system to other...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Like any company, GetWellNetwork seems to nickel-and-dime, but the vendor is very good about...

May 2020
(0)
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Analyst/Coordinator

Relationship

There have been a couple of times where we have had hiccups with upgrades, but those have been very...

May 2020
(0)
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Analyst/Coordinator

Implementation and Training

The vendor’s knowledge and training within their company are excellent. They are very aware of their...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product isn’t as easy for older people to use as it is for younger people. The ease of use...

May 2020
(0)
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Director

Service and Support

GetWellNetwork is proactive, but it takes time to program things. We have had some problems with...

Mar 2020
(0)
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Director

Other Observations & Comments

The ease of use is much better now. There may still be a problem with the purchase of the monitoring...

Mar 2020
(0)
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Director

Service and Support

The functionality and network connectivity have improved. The monitors have improved. They are more...

Mar 2020
(0)
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Director

Relationship

We had some executive involvement early on, but not so much now. However, they are involved. The...

Mar 2020
(0)
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Director

Other Observations & Comments

Telehealth is moving in a direction that may take over some of what GetWellNetwork offers. I don't...

Mar 2020
(0)
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Director

Other Observations & Comments

Whether GetWellNetwork keeps their promises is a really broad statement. I have no answer to that....

Mar 2020
(0)
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Director

Other Observations & Comments

We are going to beta test the video-conferencing feature between patients and providers, especially...

Mar 2020
(1)
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Director

Other Observations & Comments

When we first installed and integrated the system, GetWellNetwork pushed us. The tail was wagging...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

GetWellNetwork charges for every little thing, and they are less flexible than other vendors. The...

Mar 2020
(0)
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Director

Relationship

Our GetWellNetwork manager is a great help. An organization that has the right manager will save...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product has been a positive addition as a patient engagement tool. We have been working with the...

Mar 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't believe the vendor charges us for every little thing. There have been some content additions...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor's support team is very responsive. The support people take ownership of wanting to...

Mar 2020
(0)
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Nurse

Interfacing and Integration

We would buy the solution again, but I would do things differently. With getwell Inpatient, we don't...

Mar 2020
(0)
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Nurse

Functionality and Upgrades

GetWellNetwork wants to upgrade our system on their schedule, and that is not how we work. We have...

Mar 2020
(0)
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Nurse

ROI / Cost (care and feeding)

We have trouble with our reporting and getting meaningful data from the system. We need to know how...

Mar 2020
(0)
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Nurse

Lessons Learned

The system does what it is supposed to do and what the vendor says it does. The system is also...

Mar 2020
(0)
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