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GetWell Inpatient
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User Commentary

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Director

The product does most of what we want it to do. GetWellNetwork is pretty progressive in terms of...

Oct 2021
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Director

The nurses and clinicians struggle with the product more than the patients do. The nurses and...

Oct 2021
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Director

GetWellNetwork has tried to keep their promises. We have run into a few little issues over the...

Oct 2021
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Director

We have had some issues with upgrades happening without our knowledge, and those upgrades have...

Oct 2021
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Director

The overall quality is very good, but GetWellNetwork has some very specific hardware requirements...

Oct 2021
||
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Director

GetWellNetwork is fairly progressive. I can reach out to senior-level people from GetWellNetwork,...

Oct 2021
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Manager

First, I like that GetWell Inpatient is patient facing. The patient can interact with it and play...

Oct 2021
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Manager

We would like to have some dedicated contacts for GetWell InPatient. We get emails from random...

Oct 2021
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Director

GetWell Inpatient is very user friendly, and that is very helpful for us because our clinical teams...

Oct 2021
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Director

We surveyed patients and their families, and we found that we really wanted families to understand...

Oct 2021
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Director

GetWellNetwork was on-site when we went live. They sent people out and helped develop the training...

Oct 2021
||
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Director

GetWell Inpatient takes a fair amount of work. We have all the integrations that we need set up, and...

Oct 2021
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CIO

GetWell Inpatient's integration is great for us. GetWellNetwork is coming out with integration...

Oct 2021
||
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Nurse

Lately, I have had issues with education documenting back into our electronic health record. We...

Oct 2021
||
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Nurse

GetWell Inpatient is an amazingly complicated product. In theory, all interactive patient systems...

Oct 2021
||
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Nurse

GetWellNetwork doesn’t nickel-and-dime us, but they do a pretty good job of packaging up their...

Oct 2021
||
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Nurse

Part of the problem with GetWell Inpatient is on our side with the communication features inside of...

Oct 2021
||
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Nurse

We have had such little success with GetWell Inpatient that one of our hospitals backed out and said...

Oct 2021
||
(0)
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Nurse

We have had a tenuous relationship with GetWellNetwork for the last few years, and I have had...

Oct 2021
||
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Nurse

We were looking at the market before this. We have had issues with GetWellNetwork on and off over...

Oct 2021
||
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Nurse

GetWellNetwork contracts with different education partners, so there are a lot of different vendors...

Oct 2021
||
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Manager

We bundle things together to help reduce some of the pricing in GetWellNetwork's software. It seems...

Oct 2021
||
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Manager

I think we have a disconnect with GetWellNetwork in terms of some kind of continuation of training....

Oct 2021
||
(0)
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Manager

GetWellNetwork provides options to the patients in the room. These options are entertainment...

Oct 2021
||
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Manager

I would like to have a better connection with chronic patients after discharge. I know there are...

Oct 2021
||
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Manager

GetWellNetwork went through a pretty major restructuring recently. We have been happy with the...

Oct 2021
||
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Director

Our patient engagement and experience scores are way up because of GetWell Inpatient. We have a...

Oct 2021
||
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Director

GetWell Inpatient is designed for all ages and demographics. We can specify the type of audience and...

Oct 2021
||
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Director

The level of engagement between our nursing staff and patients for menial things has gone way down...

Oct 2021
||
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Director

We had several staff members and leaders from our site do vision sessions on what we wanted our...

Oct 2021
||
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Manager

This product does not integrate well with our current EMR, but we will be moving to the Epic system...

Oct 2021
||
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Manager

Getwell Inpatient is easy for our patients and staff members to use. The vendor's innovation has...

Oct 2021
||
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Manager

We have seen a lot of transitions on the support team at GetWell Network, and that has led to some...

Oct 2021
||
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Manager

Implementations have been rough with not much support. The training is really lacking. It is not...

Oct 2021
||
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Manager

We often find errors in the system before GetWellNetwork does, so we are the ones bringing things to...

Oct 2021
||
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Director

GetWellNetwork did a fantastic job with our implementation and training. I don't know whether things...

Oct 2021
||
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Director

We have an open line of communication with GetWellNetwork. We had some workflow challenges that we...

Oct 2021
||
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Director

GetWell Inpatient is user friendly. We are always adding features, like the whiteboard feature. The...

Oct 2021
||
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Manager

GetWellNetwork continues to work on our problems. They don’t ever drop the ball.

Oct 2021
||
(0)
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Manager

The product is diverse and offers a wide range of opportunities for our patients, staff, and faculty...

Oct 2021
||
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Manager

I would like the ability to have more open-sourced development when it comes to specific changes...

Oct 2021
||
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Manager

I would like to see an improvement in hardware capabilities regarding a range of different...

Oct 2021
||
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Director

Our EMR doesn't play nice with GetWell Inpatient. Limiting the ability to integrate the chart is a...

Oct 2021
||
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Director

GetWell Inpatient comes with a very solid patient experience. GetWellNetwork has bent over backward...

Oct 2021
||
(0)
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Director

The usability is a little complicated, but we made some helpful changes. We changed the visual...

Oct 2021
||
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Nurse

From the start until our go-live, we had very good support from the vendor. During our initial...

Oct 2021
||
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Nurse

Our representative was absolutely wonderful and proactive in helping us. Our representative made an...

Oct 2021
||
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Nurse

It would be nice if our new representative proactively reached out every now and then to see how we...

Oct 2021
||
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Nurse

I hope to see better outcomes. For the nurses, it would be nice if the videos were automatically...

Oct 2021
||
(0)
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Nurse

The product is very nice. There are a lot of different things that we can use once we actually get...

Oct 2021
||
(0)
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Director

We have some new staff members. Some of them haven't been able to navigate the system.

Oct 2021
||
(0)
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Analyst/Coordinator

GetWellNetwork has been so ahead of things. For example, they have been really good about their...

Oct 2021
||
(0)
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Analyst/Coordinator

We are not interfaced through our EHR; we send ADT information only. I would not recommend a...

Oct 2021
||
(0)
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Analyst/Coordinator

GetWellNetwork is supporting our organization’s integration goals, but our leadership is not. I feel...

Oct 2021
||
(0)
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Analyst/Coordinator

Since we transitioned, there was one time where GetWellNetwork was charging us for some...

Oct 2021
||
(0)
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Analyst/Coordinator

The best use of GetWell Inpatient is for the safety of our patients. Like other hospitals, we are...

Oct 2021
||
(0)
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Analyst/Coordinator

Great uses for GetWell Inpatient are service recovery and issue prevention. I am really attuned to...

Oct 2021
||
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Analyst/Coordinator

The ease of use is a little more difficult for those who are less tech savvy. People who are a...

Oct 2021
||
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Director

I would give the solution's patient experience a low rating. In our main hospital, patients can...

Oct 2021
||
(0)
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Director

The vendor is prompt and timely. They are very supportive in our meetings with them. We have a...

Oct 2021
||
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Director

The vendor has fixed prices. If there is a payment increase and we are still within our contracted...

Oct 2021
||
(0)
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Director

One of the system's strengths is that it is a true patient engagement solution. We can really...

Oct 2021
||
(0)
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Director

One weakness of the system is that it needs to have alternative forms of communication for people...

Oct 2021
||
(0)
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Director

I would love to be kept abreast of new features. I would like GetWellNetwork to take the initiative...

Oct 2021
||
(0)
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Director

Our previous product had some messaging functionality that we wanted to duplicate with GetWell...

Oct 2021
||
(0)
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Director

We would like to have a more active involvement with the end user from GetWellNetwork. I don’t know...

Oct 2021
||
(0)
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Director

Working with GetWell Inpatient has been a very positive experience from a technical support and...

Oct 2021
||
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Director

We had some organizational changes, and people at the corporate level decided to switch us to...

Oct 2021
||
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Manager

The vendor doesn’t charge for every little thing. There are different package options, and...

Oct 2021
||
(0)
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Manager

The vendor's updates are tested. The updates are fine, and we know about them far ahead of time. We...

Oct 2021
||
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Nurse

We would like to see a more proactive approach from the vendor. They have had a lot of staffing...

Oct 2021
||
(0)
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Nurse

We were paying for a lot of licenses that we never used because they never launched. The vendor knew...

Oct 2021
||
(0)
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Nurse

We are now educating ourselves on what licenses we should use and how we should optimize them. We...

Oct 2021
||
(0)
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Nurse

GetWellNetwork's service is reactive rather than proactive. We bring up issues, and the vendor...

Oct 2021
||
(0)
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Nurse

Right now, if someone were to assign us a video, we could order the video's educational content,...

Oct 2021
||
(0)
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Nurse

We didn't initially use the system's survey information because some of our staff members didn't...

Oct 2021
||
(0)
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Nurse

Part of the system isn't working right now, and it is taking a long time for that to get fixed. I am...

Oct 2021
||
(0)
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Nurse

If I had to do everything over again, I might buy this solution again, but it would come with a lot...

Oct 2021
||
(0)
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Manager

Our client services manager is really responsive. She knows the right people in her organization to...

Oct 2021
||
(0)
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Manager

Sometimes GetWellNetwork overpromises us. They are not always transparent with us. For example, they...

Oct 2021
||
(0)
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Manager

GetWell Inpatient is easy to use. It is an intuitive system, and that is by far one of its...

Oct 2021
||
(0)
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Manager

We have a say in customizing our content; however, GetWellNetwork has to do all of the...

Oct 2021
||
(0)
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Manager

Every little thing has a charge, and there isn't really anything that comes with the solution's...

Oct 2021
||
(0)
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Manager

The product is intuitive and has a lot of easy-to-use features. Its priority spaces are very clear....

Oct 2021
||
(0)
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Manager

The number one thing that we use the product for is entertainment, and we can't be without that...

Oct 2021
||
(0)
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Manager

The product works the way that the vendor says that it is going to, but there are a few more details...

Oct 2021
||
(0)
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Manager

With the product's integration into our EMR, we have educational video content. We had to map some...

Oct 2021
||
(0)
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Manager

The vendor offers all kinds of new technology all the time, and they are trying to sell us on that....

Oct 2021
||
(0)
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Manager

As far as product outcomes and integrations go, there are definitely some opportunities for the...

Oct 2021
||
(0)
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Manager

We feel like the vendor restructures our support people constantly. Their executive involvement has...

Oct 2021
||
(0)
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Manager

I have a new account person, and their support has been good. They are a little more involved than...

Oct 2021
||
(0)
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Manager

The vendor upgraded us to smart TVs and told us that the life of a smart TV would be longer than the...

Oct 2021
||
(0)
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Manager

In terms of ongoing training, the vendor says that if we want or need them, we can let them know...

Oct 2021
||
(0)
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Manager

We had to purchase the solution's integration into our EMR, and the timeline that the vendor sold to...

Oct 2021
||
(0)
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Director

GetWell Inpatient is a phenomenal product. The patients love it. I like how interactive it is and...

Oct 2021
||
(0)
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Director

The only feedback to what could work better is the integration with our EMR. The integration does...

Oct 2021
||
(0)
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Manager

Initially, we were told that patients wouldn't be able to get Facebook or things like that through...

Aug 2021
||
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CNIO

In order for us to interact with the patient, we have to interact with GetWellNetwork’s application...

Aug 2021
||
(0)
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CNIO

GetWell Inpatient is a very expensive application. We have to pay an astronomical subscription fee....

Aug 2021
||
(0)
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CNIO

Development for GetWell Inpatient has stalled. We have met with the vendor about our desires for...

Aug 2021
||
(0)
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Manager

We have been very satisfied with GetWell Inpatient. Our project manager made our implementation very...

Aug 2021
||
(0)
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Manager

A lot of our patients don't have much experience with technology. That has made it difficult for...

Aug 2021
||
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Manager

For training, the vendor walked our people through the system. The timing was difficult though...

Aug 2021
||
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Manager

We meet frequently with our customer service manager. That person provides updates and information....

Aug 2021
||
(0)
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CNIO

Every few years, we have to exchange out every TV, and we have to have all the pieces to set up the...

Aug 2021
||
(0)
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CNIO

GetWell Inpatient is a nice application. It provides a lot of education to patients, and we can push...

Aug 2021
||
(0)
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CNIO

The one thing that is missing is the scheduling piece. At certain times, our EMR won’t talk to...

Aug 2021
||
(0)
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Director

The support staff is amazing and always willing to help. GetWell Inpatient is a great system. It is...

Aug 2021
||
(0)
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Manager

GetWell Inpatient has a lot of great features, but there are some inherent challenges with...

Aug 2021
||
(0)
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Manager

With a product like an iPhone, people can pick it up and use it because it is intuitive. Users can...

Aug 2021
||
(0)
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Manager

Personally, I wouldn't buy GetWell Inpatient again. But our organization evidently did some great...

Aug 2021
||
(0)
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Manager

There are a lot of different moving parts to GetWell Inpatient. What the vendor pitched to us and...

Aug 2021
||
(0)
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Manager

GetWellNetwork has an application called GetWell Loop that patients can use at home. Patients need...

Aug 2021
||
(0)
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Manager

I have to pull and push the vendor all the time. That is challenging. I am on the fence right now....

Aug 2021
||
(0)
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Manager

We have several specialty hospitals, and the vendor's offerings for those hospitals are very slim....

Aug 2021
||
(0)
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CNO

GetWellNetwork has not nickel-and-dimed us for some of the changes we have asked for. The product is...

Jul 2021
||
(0)
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CNO

GetWellNetwork had an easy go-live. They were great in preparing us. We had a meeting about the...

Jul 2021
||
(0)
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CNO

GetWell Inpatient does integrate with our EMR, so when our patients watch a video, it goes to our...

Jul 2021
||
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CNO

We may add electronic whiteboards in the future. We can just keep adding to the product. There are a...

Jul 2021
||
(0)
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CNO

The team from GetWellNetwork that I work with is amazing. We can contact the team members at any...

Jul 2021
||
(0)
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CNO

GetWell Inpatient is very user friendly. There are different tiles for patients to click on. The...

Jul 2021
||
(0)
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Analyst/Coordinator

GetWellNetwork is big on engaging and partnering with organizations, and their focus is on the...

Jul 2021
||
(0)
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Analyst/Coordinator

GetWell Inpatient is pretty nice. The patient can control the TV either through their pillow speaker...

Jul 2021
||
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Analyst/Coordinator

We have interfaced GetWell Inpatient with our EMR so that the nurses can place orders for education,...

Jul 2021
||
(0)
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Analyst/Coordinator

In the critical care area, it is hard to get patients to watch videos, so GetWellNetwork has worked...

Jul 2021
||
(0)
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Analyst/Coordinator

GetWell Network doesn’t nickel-and-dime us. The product is an expensive product, but when it is used...

Jul 2021
||
(0)
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Analyst/Coordinator

GetWellNetwork’s initial support when they set up the system was great. They went through and talked...

Jul 2021
||
(0)
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Analyst/Coordinator

One time when we did an upgrade, it affected our smart TVs, and we had to figure out a fix. There...

Jul 2021
||
(0)
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Analyst/Coordinator

GetWellNetwork has started to partner with our EMR vendor. When we originally went live, we had to...

Jul 2021
||
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Manager

We had greater expectations for GetWellNetwork’s training. Their video education program had very...

Jul 2021
||
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Manager

GetWell Inpatient does what it is supposed to do very well. The program is outstanding.

Jul 2021
||
(0)
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Nurse

Patients love GetWell Inpatient because they can get movies, play games, and get internet and Amazon...

Jun 2021
||
(0)
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Nurse

A nuisance in GetWell Inpatient is the feature for medication education. GetWell Inpatient lists...

Jun 2021
||
(0)
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Nurse

We would like a better way of integrating GetWell Inpatient into the workflows for ordering videos...

Jun 2021
||
(0)
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Nurse

I work with several different vendors, and GetWellNetwork is the premium vendor of all vendors....

Jun 2021
||
(0)
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Director

We licensed some patient-education materials from another vendor. Those materials included both...

Jun 2021
||
(0)
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Director

Sometimes in bundling, we end up paying for things that we don't use. The vendor can either...

Jun 2021
||
(0)
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Director

There is a lot of customization that is possible in GetWell Inpatient. The vendor has helped us to...

Jun 2021
||
(0)
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Director

It is a lot to say that anyone keeps all of their promises. GetWellNetwork works hard to meet our...

Jun 2021
||
(0)
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Director

GetWellNetwork is very focused on driving outcomes for us, but we have to cooperate with their...

Jun 2021
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Director

We did not implement GetWell Inpatient the best. The system has not been used well, and the nursing...

Jun 2021
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Director

The navigation in GetWell Inpatient was a little clunky. We could not get through certain videos....

Jun 2021
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Director

In the beginning, we did not have integration between the education piece and our EMR when a patient...

Jun 2021
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Manager

I love GetWellNetwork. Even during the pandemic, we were able to use GetWell Inpatient to make some...

Jun 2021
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Manager

GetWellNetwork lets me know every time that there is an upgrade for the solution so that I can...

Jun 2021
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Manager

We have regular calls with the vendor, and we have talked about upcoming technology with them. If...

Jun 2021
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Manager

The vendor seems to be catching up on integrations, but they are still behind sometimes.

Jun 2021
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Manager

GetWellNetwork definitely has a vision. They have newer products coming out, and they have...

Jun 2021
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Manager

The solution's reporting features aren't very user friendly, and they are old. It can be hard for us...

Jun 2021
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Manager

We use the solution as our patient interface in patients' rooms. We also conduct surveys during our...

Jun 2021
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Manager

I am not sure whether the solution is part of our long-term plans. Another vendor is coming out with...

Jun 2021
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Manager

Our clinicians and nurses don't really know how to use GetWell Inpatient. The vendor hasn't provided...

Jun 2021
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Manager

GetWellNetwork has had a lot of organizational role changes, and we have been passed around a little...

Jun 2021
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Manager

Sometimes, the system has technical problems or downtime. The vendor usually corrects those issues...

Jun 2021
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VP/Other Executive

GetWell Inpatient is easy to use. When we have struggles with it, those struggles are usually...

Jun 2021
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VP/Other Executive

I don't know whether GetWell Inpatient will be part of our long-term plans. The COVID-19 pandemic...

Jun 2021
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VP/Other Executive

GetWellNetwork is very responsive. Our implementation went very smoothly. With everything that...

Jun 2021
||
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VP/Other Executive

We have had a couple of issues with the system's videos. We haven't had everything that we needed...

Jun 2021
||
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Manager

I know that GetWellNetwork is restructuring how they do their licenses and other things, so I think...

May 2021
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Manager

GetWell Inpatient is a little easier for our clinicians and office staff members to use than it is...

May 2021
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Manager

Compared to the other technologies that I manage and what they can do, GetWell Inpatient is by far...

May 2021
||
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Manager

GetWellNetwork communicates well with us. They are incredibly responsive to our needs. We have...

Feb 2021
||
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Manager

We need clearer communication from the vendor about how the system is built. We have separate...

Feb 2021
||
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Manager

It would have been very helpful to have had higher-level managers from GetWellNetwork meet with us...

Feb 2021
||
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Manager

GetWellNetwork was extremely generous at the beginning of the COVID-19 pandemic. They offered their...

Feb 2021
||
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Manager

We have been able to implement a patient education system using getwell Inpatient to help educate...

Feb 2021
||
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CMIO

We have used getwell Inpatient for a long time. The traditional model of the solution uses wireless...

Feb 2021
||
(0)
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Director

I haven't used getwell Inpatient much since we got it, but I miss our old system. From a customer...

Feb 2021
||
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Director

We feel nickel-and-dimed. The vendor's pricing structure is based on what we were paying before, but...

Feb 2021
||
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Director

I would give the vendor a lower score for their support based on their timeliness and layers of...

Feb 2021
||
(0)
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Analyst/Coordinator

The print is still too small for older patients to view on the screen from their beds. There almost...

Jan 2021
||
(0)
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Manager

We developed the surveys. The system is running some of the reports that I am not so sure of. I am...

Jan 2021
||
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Manager

The vendor hasn’t delivered anything new in terms of technology, but in terms of information, they...

Jan 2021
||
(0)
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Manager

I think the system is a great product. It is a bit on the pricey side, but once we can drive...

Jan 2021
||
(0)
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Analyst/Coordinator

In terms of ongoing training, we get upgrades, but I wouldn’t necessarily say that is training....

Jan 2021
||
(0)
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Analyst/Coordinator

The biggest hiccup with GetWellNetwork is bandwidth, but I think that is a universal issue since...

Jan 2021
||
(0)
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Analyst/Coordinator

When it comes to ease of use, I would put the inpatient product at a slightly lower ranking than the...

Jan 2021
||
(0)
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Analyst/Coordinator

GetWellNetwork has recently released a version of an iPad product that will definitely meet our...

Jan 2021
||
(0)
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Analyst/Coordinator

We went through a process of comparing other systems. getwell Inpatient is a best-of-breed solution,...

Jan 2021
||
(0)
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Director

We haven't invested enough in our own people to manage getwell Inpatient well. We aren't maintaining...

Jan 2021
||
(0)
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Director

Whether a vendor keeps all of their promises is a blanket statement. Sometimes it takes a long time...

Jan 2021
||
(0)
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Director

With getwell Inpatient, making an integration happen means that we are allocating a lot of time on...

Jan 2021
||
(0)
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Director

GetWellNetwork has a new capability that would bring together inpatient and outpatient...

Jan 2021
||
(0)
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Director

It seems like we bear all of the burden for validation that GetWellNetwork's product is functioning...

Jan 2021
||
(0)
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Director

getwell Inpatient does okay with reporting. The system has an executive dashboard, but it is limited....

Jan 2021
||
(0)
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Analyst/Coordinator

From a getwell Inpatient perspective, the vendor’s support team has definitely stepped up. A lot of...

Jan 2021
||
(0)
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Manager

We have had getwell Inpatient for several years now. I love it. It is very user friendly. It is a...

Jan 2021
||
(0)
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Manager

I think the future is to have everything be electronic on the patient TVs. One of the downsides of...

Jan 2021
||
(0)
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Manager

Quarterly, the vendor will tell us when movies are swapping out, what is coming, and what is going....

Jan 2021
||
(0)
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Manager

The products from GetWellNetwork work as they are as described. I have nothing even slightly...

Jan 2021
||
(0)
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Director

We used getwell Inpatient during COVID-19, and it was an incredibly effective way to communicate...

Jan 2021
||
(0)
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Director

getwell Inpatient is meeting our organization's needs, specifically around health education. The...

Jan 2021
||
(0)
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Director

GetWellNetwork's support people are super responsive and proactive. They give us consistent...

Jan 2021
||
(0)
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Director

We built the integration between our EMR and getwell Inpatient. If we want to send a health...

Jan 2021
||
(0)
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Director

We have never experienced any issues with the upgrades, but we have had to work with the vendor on...

Jan 2021
||
(0)
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Director

I really like the solution. It is incredible. I love the various opportunities it has for the ticker...

Jan 2021
||
(0)
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Analyst/Coordinator

The initial training with this product was quite good. The vendor sent an entire team of people out...

Jan 2021
||
(0)
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Analyst/Coordinator

For this product, we get quite a few reports that patients have issues navigating the system. The...

Jan 2021
||
(0)
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Director

All the vendors we use have been very receptive, and they make changes on the fly to accommodate us...

Jan 2021
||
(0)
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Manager

When we started out with the vendor, things were a little bit rocky. GetWellNetwork didn’t really...

Jan 2021
||
(0)
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Manager

We are using the solution for entertainment, so we get a better interaction with our TV channels...

Jan 2021
||
(0)
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Manager

From the entertainment side, a pain point is that families are not able to use their own streaming...

Jan 2021
||
(0)
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Manager

From the education side, we purchased the KidsHealth Video Library, which is pretty extensive, and...

Jan 2021
||
(0)
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Manager

The vendor's support is definitely getting better, but I feel like we definitely have to advocate...

Jan 2021
||
(0)
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Director

The vendor has an excellent program manager. I like it when the vendor shows medications. That helps...

Dec 2020
||
(0)
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Manager

When we did the inpatient rounding, the feedback was immediate. Someone would go to the patient, and...

Dec 2020
||
(0)
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Manager

I would highly recommend this system; it is an excellent way to start the health education process...

Dec 2020
||
(0)
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Manager

Our representative from GetWellNetwork has been very responsive. Our experience has always been like...

Dec 2020
||
(0)
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Manager

We contracted for a package, and our needs don't vary much. The vendor's services have to fit our...

Dec 2020
||
(0)
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Manager

Initially, the product wasn't ready to interface with our main system. If I had been asked during...

Dec 2020
||
(0)
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Manager

I don't want to say that there isn't structured training. Our representative is always available to...

Dec 2020
||
(0)
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Manager

I don't think we have any issues with things not working in the way the vendor described. The system...

Dec 2020
||
(0)
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Manager

The GetWellNetwork system could meet all our needs if we could get past the end-user difficulties....

Dec 2020
||
(0)
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Manager

The setup of the management console can be a little complicated. I don't go in there and do the...

Dec 2020
||
(0)
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Manager

We are already coming up with a COVID-19 solution to add to the system. GetWellNetwork has set...

Dec 2020
||
(0)
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Manager

When we were first implementing the system, the executive involvement was great. We met a lot of the...

Dec 2020
||
(0)
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