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GetWell Loop (HealthLoop)
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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CEO/President

We have continued to use GetWell Loop to reach out to our patients in preparation for procedures and...

Aug 2021
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(0)
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CEO/President

GetWell Loop is one of those products where we could probably be doing a lot more with it than we...

Aug 2021
||
(0)
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CEO/President

For years, I have been begging for a partner-facing results portal, and we don't have one. To this...

Jun 2021
||
(0)
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CEO/President

We are not in the best place with our perception of GetWell Loop right now. Neither the product nor...

Jun 2021
||
(0)
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CEO/President

The initial training for GetWell Loop was a whole lot better. There is no ongoing training platform;...

Jun 2021
||
(0)
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CEO/President

We have been disappointed with our recent ramping up. The product and support have not evolved as...

Jun 2021
||
(0)
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CEO/President

We have prevented some readmissions in an expensive area. We have regular recalibration meetings...

Jun 2021
||
(0)
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CNO

I love everything the vendor has, but I would like to see more proactive educational wellness loops....

May 2021
||
(0)
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CNO

If I could give the vendor's executive involvement a score of 10, I would. The vendor's executives...

May 2021
||
(0)
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CNO

The vendor has a lot of infrastructure in place. There are times when we still have to pull...

May 2021
||
(0)
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CNO

The vendor is doing excellent in terms of providing us value. The limitations in terms of us getting...

May 2021
||
(0)
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CNO

The vendor avoids charging for every little thing. That is a huge strength of theirs. We have other...

May 2021
||
(0)
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CNO

The vendor is great to work with. They are super responsive and very timely, and they always keep...

May 2021
||
(0)
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CNO

We are allowed to customize items in the system, and I love that. The product is amazing. We have...

May 2021
||
(0)
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CNO

We have had no issues with training whatsoever. The vendor is always available to us when we need them....

May 2021
||
(0)
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CNO

We recently talked strategy with the vendor, and we have some great, solid plans in place for the...

May 2021
||
(0)
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CNO

The system is definitely user friendly once we are in it, but there are things that could make it...

May 2021
||
(0)
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Physician

I would buy GetWell Loop again and plan to roll it out further within our organization. From a...

May 2021
||
(0)
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Physician

We had no problems during our implementation. The vendor did what they said they would do in a...

May 2021
||
(0)
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Physician

The quality of the training for our staff is on par with almost every other implementation of...

May 2021
||
(0)
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Physician

Patients find GetWell Loop to be very easy to use. There are always people that tend to be in the...

May 2021
||
(0)
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Physician

The support from GetWellNetwork has been great. The vendor had a changing of the guard, so one of...

May 2021
||
(0)
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Physician

There hasn’t been any executive involvement with GetWellNetwork because I don’t think there has been...

May 2021
||
(0)
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 or  to see details.

Physician

No news is good news from the vendor. They are pretty quiet. There isn't a lot of outreach. If I...

May 2021
||
(0)
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Physician

The system would be awesome for managing someone with COVID-19 at home with daily check-ins.

May 2021
||
(0)
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Physician

We had a few server glitches when the vendor expanded the platform, but we got through them. We have...

May 2021
||
(0)
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Physician

The system has been a huge thing for me. I didn't need it to build my practice, but it certainly has...

May 2021
||
(0)
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 or  to see details.

Physician

If the system could connect with the EMR, that might help improve the integration. Pulling...

May 2021
||
(0)
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 or  to see details.

Physician

The system sometimes closes down on an iPhone, and we have to reopen it. It could be better. We...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

If people are on any mobile device, the ease of use is just okay. On a PC, the ease of use is a...

May 2021
||
(0)
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 or  to see details.

Nurse

GetWell Loop is definitely a best-of-breed solution, but I feel like there are always opportunities...

May 2021
||
(0)
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Manager

We saw the clinical benefits of GetWell Loop almost right away. The number of calls into the office...

May 2021
||
(0)
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Manager

The one downfall of GetWell Loop is the extra steps that we have to take. We have to log that time,...

May 2021
||
(0)
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Manager

We were hoping that GetWell Loop was going to minimize calls, and it did. We were hoping that it was...

May 2021
||
(0)
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Nurse

Our staff members who primarily work with GetWell Loop have had good experiences. However, our staff...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

GetWellNetwork has been wonderful to work with. They have listened to their customer's voices. I...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

GetWell Loop's upgrades have been pretty seamless. We haven't had any big issues. Their turnaround...

May 2021
||
(0)
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Nurse

We haven't really taken advantage of GetWellNetwork's full library. I would like to see more...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The feedback that we have gotten from our surveys for GetWell Loop has been awesome. We haven't had...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork is helpful when we have a question about whether something is possible. They get on...

May 2021
||
(0)
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Manager

We have a lot of old patients who respond on GetWell Loop and tell me how great and easy to use the...

May 2021
||
(0)
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 or  to see details.

Manager

GetWellNetwork is one of my favorite vendors to work with. They are very receptive to feedback and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been flexible when working with us and reviewing our contract and where we are at....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Out of the box, GetWell Loop provides patient education around episodes of care, facilitates...

May 2021
||
(0)
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 or  to see details.

Manager

We continually go to our team and ask about what isn't working with GetWell Loop. At one point, one...

May 2021
||
(0)
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Manager

One of the main reasons we decided to use GetWell Loop was that at the time, other vendors didn't...

May 2021
||
(0)
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Director

Overall, patients really seem to like the system. There are areas of dissatisfaction, but it seems...

May 2021
||
(0)
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Director

The fact that the vendor had a record of success with other clients and that there was a...

May 2021
||
(0)
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Director

I like that the vendor was so fast to jump in on COVID-19 support; that was a surprise. We were able...

May 2021
||
(0)
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 or  to see details.

Nurse

I would buy GetWell Loop again. I have gotten so used to having it for our patients. Initially, the...

May 2021
||
(0)
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 or  to see details.

Nurse

GetWellNetwork keeps all their promises. They have done a tremendous job. They are very available to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

GetWellNetwork has been very available. When we onboard a new team member, the vendor is very prompt...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Patients sometimes have trouble logging in, resetting passwords, or getting locked out of their...

May 2021
||
(0)
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 or  to see details.

Nurse

I would tell my colleagues that GetWell Loop is a wonderful tool to offer to patients so that they...

May 2021
||
(0)
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Nurse

We are a surgical practice, and we found that having an additional platform to engage our patients...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we were looking for a vendor, we were interested mostly in the patient-reported outcomes, and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GetWell Loop cuts down on the telephone volume that our triage department gets. Patients can ask a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GetWell Loop is pretty self-explanatory, but there are some little things that we can't do in it. We...

May 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I know that GetWellNetwork has a vision because of different things that I have heard, and they have...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GetWellNetwork could simplify the billing process. We can bill insurance for remote patient...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Whether we are getting our money's worth from GetWell Loop really depends on what we make of it. The...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When we first started with the system, we were trying to get into the digital space to meet our...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

GetWell Loop actually reduced our outreach call volume specifically with COVID-19, which was...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When we first initiated our relationship, our satisfaction was much higher, but as our needs have...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We had a flat fee. We didn't experience being charged for anything additional. However, if we wanted...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our representative was very responsive, helpful, and good with us. They were good about scheduling...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The technical support people didn't give us nearly as good of service as the level of service we got...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use a special index to categorize patients and their outcomes. That index uses the language that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a busy office, and we get lots of phone calls and messages. GetWell Loop helped us zero in...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the main reasons that we wanted to implement GetWell Loop was that some of our patient's...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It took us a lot of time to implement GetWell Loop. We went through what we needed to do to prepare...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get a lot of calls from patients who can't figure out how to log in to GetWell Loop, have...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our office staff members love GetWell Loop. We have no problems with it. The solution allows us to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The transition from HealthLoop to GetWellNetwork was pretty smooth for the most part. There were a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor is doing a really great job of focusing on the patient in all contexts and also focusing...

May 2021
||
(0)
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 or  to see details.

CIO

There have been issues with getting the single sign-on capability where we need it. That hasn’t been...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The solution is able to move very quickly to solve problems, particularly for use cases that the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I feel like GetWellNetwork has thought through the design of the system for the patient longer and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

By the latter months of the implementation, the nurses loved GetWell Loop. Many of the younger...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

When somebody has an issue logging in, the GetWell Loop app doesn't make it obvious as to who we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

GetWell Loop is part of our long-term plans. I would have no reason to stop using GetWell Loop...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

GetWellNetwork is excellent. As a service provider, if I have an issue, they solve it every time.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I was hoping to have less frustration with patients calling my office and asking for answers. In the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

If a patient has had a good experience, GetWell Loop is pretty good about directing patients to a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor avoided nickel-and-diming more so when they were HealthLoop than now. But for the most...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't know whether GetWellNetwork has any new technology. The system has pretty much been the same....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our patients really love GetWell Loop. They love the communication with the office, and they love...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only issue that we have is that GetWell Loop doesn't communicate with our EHR to notify us about...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Many of our patients are old, but they are still able to do a good job of getting into GetWell Loop.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GetWell Loop feeds our capabilities with integration. GetWellNetwork is ahead of us in that aspect....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GetWellNetwork's technical team is quite good. The team members have enough understanding. We use...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don't know whether the issue is ours or GetWellNetwork's, but I am looking at how to align our ED...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are trying to work through a different financial model than GetWellNetwork's model, and it is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork delivers new content regularly. The technology is the same. The platform hasn't...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork has done a good job of trying to get us to expand the product. The leaders and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We took the opportunity to use GetWellNetwork's COVID-19 care plans when the vendor released them....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The GetWell Loop interface is pretty straightforward and not too difficult to use.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am a super advocate of GetWell Loop just because we have seen such great benefits from it. We have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only thing I want is to roll out GetWell Loop to more service lines. The system would be a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are in the same state with this technology as we were when the system was implemented. There has...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had success with triage management and patient messaging through the bidirectional...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system lacks the ability to aggregate or even parse data effectively. We can't even search by...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been working on getting GetWell Loop's information downloaded into our EMR. That is going...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a patient-reported outcomes process where surveys are delivered via GetWell Loop. It is a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything that we have arranged with the vendor in terms of our care plans for bringing the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest challenge for GetWell Loop is that it requires a username and password, and a lot of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is consistently slow. We can't work in the queue concurrently. We reported the slowness...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We got a forced upgrade recently. Apparently, GetWellNetwork had known about the upgrade for six...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork didn't implement our integration and configuration correctly. When patients send...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a few pieces of functionality in GetWell Loop that aren't meeting our needs....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GetWellNetwork's support is slow and inaccessible. We don't get any responses about the system...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once we had implemented the product, there was so little customer support, and it was inconsistent....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork offers a great product. However, it is challenging to enter email addresses during...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patients that use GetWell Loop are satisfied with it and like it. The functionality is wonderful,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWell Loop is great. It is easy to use, and no one struggles with it; people understand the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is what GetWellNetwork says it is. We were able to formalize very intricate care plans...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork’s vendor executives have been involved and have done an excellent job. All their...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If an organization doesn’t have a good process for collecting email addresses, I don’t feel like...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can find things on the vendor's staff website, but we have to toggle between programs. If I have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I know that there have been some issues for older folks in terms of their internet service or the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The different staff members who have rolled through GetWellNetwork in the last few years have all...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GetWell Loop has made a world of difference in terms of patients' ability to reach out to someone....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been using GetWell Loop for years, and we have received a lot of positive patient feedback...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GetWellNetwork makes updates to the system all the time. The recent updates that we did went really...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We rolled out some of GetWellNetwork's canned educational information and were able to tweak or...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are using getwell Loop for joints, hips, and knees. From what I have heard, the solution has...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When COVID-19 first started, GetWellNetwork came out with their getwell Loop product, which we are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As far as supporting our integration goes, GetWellNetwork stood that up within a matter of weeks....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We were due for our upgrade but haven't been able to upgrade because of our internal focus on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been able to monitor our patients as they have been discharged from the hospital and as they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GetWellNetwork works with us on discounts and bundles. The overall price has come down since we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only things that we need the vendor to add are more foreign languages. Adding those would...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s proactive service deserves a score off of the scale. They initiate helpful...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We absolutely are getting an ROI on the product. The vendor was confident in their ability to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor exponentially exceeds our expectations, and that is a rare statement in the healthcare...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system empowers our patients around owning and driving their wellness. The patients have a tool...

Dec 2020
||
(0)
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 or  to see details.

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