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KLAS Research Director - Adam Cherrington
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The vendor let me know when there was a new version of the system that needed to be upgraded. The...

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We left GetWell Rounds+ because we were getting rid of another GetWellNetwork product, and GetWell...

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GetWell Rounds+ was easier to use than another GetWellNetwork product because we could access...

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GetWellNetwork didn't do well with delivering new technology that met our needs. There were many...

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Director

Some things were a little harder in GetWell Rounds+ because we had to manually enter all the...

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Analyst/Coordinator

I would like the vendor to improve GetWell Rounds+ for the administrators who have to create...

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Most of the issues we have aren't with the application itself; the issues that cause the most...

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Analyst/Coordinator

Eventually, GetWellNetwork keeps all their promises. Sometimes things take a while.

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Analyst/Coordinator

We have a service contract with GetWellNetwork, so any issue we have is covered.

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Analyst/Coordinator

I haven't required a lot of training from GetWellNetwork. When new things come out, we have calls,...

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Analyst/Coordinator

GetWell Rounds+ is pretty simple. Data collection is the system's major strength, and ultimately,...

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Manager

GetWell Rounds+ allows us to document any nonclinical issues and any concerns that our patients or...

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Manager

We were very happy and satisfied after renegotiating our contract with GetWellNetwork.

Jun 2021
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Manager

GetWellNetwork did not do a lot of training, but they did come on-site and support us for the go-live....

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Manager

I did a class for the product, and I had a person in it who is not technically savvy at all, and...

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Manager

With technology the way it is today, there are a few things that GetWellNetwork could easily...

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Manager

An executive from GetWellNetwork has been on the phone with us before.

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Director

I would probably buy this system again. We use the solution because we also use one of the vendor's...

May 2021
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Director

The vendor is not great at communication. That might be different with other support teams, but our...

May 2021
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Director

The vendor's training is lacking. Any kind of training would be great. There haven’t been any...

May 2021
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Director

Once users know where to go and how to use the system and click in it, it is pretty easy to use. It...

May 2021
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Director

The reporting on the system is awful. Because the system's reporting is so poor, we put all the data...

May 2021
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Director

The vendor's support does not try to go above and beyond. If we need something extra, we have to ask...

May 2021
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Director

The vendor is kind of wishy washy. They create products to see whether they stick. Some of the...

May 2021
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Director

GetWellNetwork is okay. They are working on a partnership with another vendor, and it seems to be...

May 2021
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Director

The nurses love the system. It is really easy to use. It is connected to the patient census, and it...

May 2021
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CIO

I would like to see GetWellNetwork adopt a single sign-on. That is the one thing that holds us back...

May 2021
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CIO

I would buy the product again and maybe more. I am fully satisfied.

May 2021
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CIO

I am so plugged in to the vendor's team that I have never had to call the general number. I am...

May 2021
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VP/Other Executive

The vendor communicated a lot with us during the initial go-live. They touched base regularly with a...

Jan 2021
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VP/Other Executive

The tool is very easy to use. There are always opportunities for additional support and training....

Jan 2021
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VP/Other Executive

The solution works well for people that aren't necessarily the most technologically savvy. The logic...

Jan 2021
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VP/Other Executive

Prior to implementing the solution, we were doing everything on paper. That made it hard to track...

Jan 2021
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VP/Other Executive

We would like to see more integration, especially between GetWellNetwork products. For example, the...

Jan 2021
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VP/Other Executive

When our frontline nurses are having an issue and call the support people, someone answers that...

Jan 2021
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VP/Other Executive

GetWellNetwork does their best when they notice that something is off. They let us know, and someone...

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VP/Other Executive

GetWellNetwork has been phenomenal. They actually came out with an entire platform for COVID-19 to...

Jan 2021
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VP/Other Executive

The product comes with so many different features, and we don't use a lot of them. The platform is...

Jan 2021
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Analyst/Coordinator

GetWell Rounds+ has been very valuable for increasing patient participation and satisfaction. The...

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Manager

The reports in the system are a little cumbersome, and the customization is very limited in certain...

Jan 2021
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Manager

The difficulty of the system is the way we input data. The iPads are a little difficult to use. It...

Jan 2021
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Manager

I haven't really reached out to the vendor's support people. The vendor has a few meetings with us...

Jan 2021
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Manager

I would let others looking at working with the vendor know the limitations and hurdles that might...

Jan 2021
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Manager

If the product were a little more open to the customization of surveys and group reports, that would...

Jan 2021
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Manager

GetWellNetwork does not nickel-and-dime us. They have provided support for free and have answered a...

Dec 2020
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Manager

GetWell Rounds+ could actually do a lot more than the vendor is using it for. We wanted to tie in...

Dec 2020
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Manager

I am very happy with GetWell Rounds+. The product works wonderfully as is. It is very flexible and...

Dec 2020
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Manager

GetWellNetwork doesn’t really initiate any communication. We would certainly like to know about...

Dec 2020
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Manager

I hear from GetWellNetwork once in a while, but not often. I do have access to my account...

Dec 2020
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Analyst/Coordinator

The way things are set up now, we are able to use the solution for a lot of things, so we have...

Dec 2020
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Analyst/Coordinator

We have been established with the actual product; we haven’t relied on the vendor to do anything for...

Dec 2020
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Analyst/Coordinator

From my perspective as someone who likes data, there could be improvements in the way that the...

Dec 2020
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Analyst/Coordinator

If we have a survey that has been created and the end users are using the survey and having patients...

Dec 2020
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Analyst/Coordinator

Other than conversations with our local contact. The ability to speak on the phone to people at the...

Dec 2020
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Analyst/Coordinator

We have purchased the product to better the experience of our patients, and that has been well worth...

Dec 2020
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Analyst/Coordinator

I don’t think there has been an upgrade since I have been in the position I am in. Nothing has...

Dec 2020
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CNO

We have multiple platforms to provide service validation. We use one system for quality and safety....

Dec 2020
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Director

We get more or less what we pay for, but the system is expensive and not that exciting. For what we...

Dec 2020
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Director

The product does do what the vendor says it does. GetWell Rounds+ is very intuitive. It can give us...

Dec 2020
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Director

GetWellNetwork is responsive but still ineffective. We have had a lot of technical issues. The...

Dec 2020
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Director

I don’t think we will stick with GetWell Rounds+ long enough to find out whether the vendor will...

Dec 2020
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Director

I am very excited about the GetWellNetwork-Cerner partnership. The teams are receptive to our ideas...

Dec 2020
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Manager

I cannot say enough good things about our GetWellNetwork person. That person is on the ball more...

Dec 2020
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Manager

The ease of use is fairly simple. With GetWell Rounds+, we develop the surveys ourselves, so we are...

Dec 2020
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Manager

Our person from GetWellNetwork hasn't come out in a while because of COVID-19, but that person would...

Dec 2020
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Analyst/Coordinator

GetWellNetwork’s support center resolved about 88% of all our issues without having to involve any...

Dec 2020
||
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Director

We would traditionally do an audit-type format on pen and paper, but we are now using GetWell...

Dec 2020
||
(0)
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Director

We used this product during COVID-19. We rounded on our patients, and we used the product to capture...

Dec 2020
||
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Analyst/Coordinator

Our particular client support representative was much more comfortable and well versed in getwell...

Nov 2020
||
(0)
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Analyst/Coordinator

For GetWell Rounds+, there are some limitations to what the tool can do versus what our team wants...

Nov 2020
||
(0)
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Analyst/Coordinator

We had some hardware-related issues with GetWell Rounds+ that we weren’t anticipating, and those...

Nov 2020
||
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Analyst/Coordinator

Our workflows with GetWell Rounds+ have dropped off quite a bit. We have identified other tools for...

Nov 2020
||
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VP/Other Executive

We use GetWell Rounds+ for our surveys inside the organization. The system works well. I haven't...

Nov 2020
||
(0)
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VP/Other Executive

The reporting in GetWell Rounds+ needs a little advancement. There are still some issues with...

Nov 2020
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(0)
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Manager

We use GetWell Rounds+ for leadership rounding. When we first went live with it, the systems were...

Nov 2020
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Manager

When we went live with GetWellNetwork's software, the systems were not at all integrated, but now...

Nov 2020
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COO

GetWellNetwork hasn't been very involved since the initial setup. They trained the superusers, and...

Oct 2020
||
(0)
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COO

It was so easy to integrate the product with our EMR and ADT product. We can enter patients, and the...

Oct 2020
||
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COO

I like that I don't have to talk to anybody. I can use the system without having to rely on anyone,...

Oct 2020
||
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VP/Other Executive

For using the tool for audit reporting, our end users find the system very easy to use. My only...

Oct 2020
||
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VP/Other Executive

I predict that I will be very satisfied with the system 12 months from now. The system is definitely...

Oct 2020
||
(0)
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Director

The product is challenging for staff to use. The ability to customize GetWell Rounds+, such as the...

Oct 2020
||
(0)
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Nurse

We are working on getting GetWell Rounds+ integrated because it is not integrated yet....

Oct 2020
||
(0)
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Nurse

GetWellNetwork doesn't charge me for anything aside from what is in our contract. I really like the...

Oct 2020
||
(0)
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Director

If we continue partnering with GetWellNetwork, I think the product will be part of our long-term...

Jun 2020
||
(0)
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Director

The tool is not very complicated or complex. I don’t know that there have been any promises from...

Jun 2020
||
(0)
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Director

All is going well with the tool working as promoted. It took a bit of time to get our employee file...

Jun 2020
||
(0)
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Director

The tool works like we expected it to work. GetWellNetwork hit the nail on the head; we can use the...

Jun 2020
||
(0)
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Director

I haven’t needed vendor executive involvement. Everything has been good.

Jun 2020
||
(0)
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Director

The questions that the patients get from the system every day are great. If we are standing at the...

Jun 2020
||
(0)
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Director

We want to add the tool to a couple of our other hospitals, and I wouldn’t say that GetWellNetwork...

Jun 2020
||
(0)
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Director

I don’t know that GetWellNetwork provided us anything related to COVID-19 besides letting us know...

Jun 2020
||
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