GHR RevCycle Workforce (formerly HCTec HIM Division) Outsourced Coding Comments

 

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Manager

Tools and Methodology

We worked with the vendor when they were under HCTec, and we continue to work with the vendor. They...

Sep 2020
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Manager

Tools and Methodology

There is an auditor assigned to the vendor. When we have an issue where some things are coming back...

Sep 2020
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Manager

Tools and Methodology

The vendor could do some kind of Epic training, but they don't now. We have sent GHR RevCycle...

Sep 2020
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Manager

People and Knowledge

We have always had good, effective people, and they have integrated well with our team.

Sep 2020
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Manager

Other Observations

We have had some changes and have had to downsize the work we are doing due to COVID-19, but I would...

Sep 2020
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Manager

Tools and Methodology

The quality of the work the vendor has done for us has always been good, and the vendor seems to...

Sep 2020
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Manager

Relationship

HCTec’s communication is great, and they are willing to help us. HCTec is just a bit above other...

Jan 2020
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Manager

Relationship

With HCTec, we have consistency. I have dealt with the same person, who has really tried to be the best....

Jan 2020
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Director

People and Knowledge

We would definitely recommend HCTec. They are always on top of things. HCTec is always communicating...

Nov 2019
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Director

Relationship

Of all of the vendors we use, we have the best relationship with HCTec. HCTec is very attentive, and...

Nov 2019
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Manager

People and Knowledge

HCTec's coders are great coders. I have nothing negative to say about HCTec. We require specific...

Oct 2019
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Manager

Relationship

HCTec has excellent client management skills. They are very attentive. My account manager calls me...

Oct 2019
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Director

ROI and Cost

Having HCTec in our back pocket is the only way we will succeed. When we train a new person that is...

Sep 2019
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Director

Tools and Methodology

HCTec is not hitting the quota; they are not grasping it. There are so many ways to do things in our...

Sep 2019
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Director

Relationship

We have a very good and very close working relationship with HCTec. HCTec has been spot on with...

Sep 2019
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Director

People and Knowledge

HCTec did a lot of backfill work. I liked that they audited their coders; that was really helpful....

Aug 2019
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Director

Tools and Methodology

I prefer not to use outsourced, offshore people. There are data issues that can coincide with doing...

Aug 2019
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Director

People and Knowledge

I mainly dealt with the director level, and the people at that level were wonderful. We didn’t...

Aug 2019
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Manager

People and Knowledge

I like the services. Our account representative is very good. HCTec is very responsive and...

Jul 2019
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Manager

Tools and Methodology

HCTec has always been responsive to our needs. They deliver as promised. I have never needed to pull...

Jun 2019
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Manager

ROI and Cost

I haven’t felt that HCTec nickel-and-dimes us. I would definitely contract through them again. A few...

May 2019
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Manager

Tools and Methodology

One of the things I love about HCTec is being able to contact someone when there is an issue. We can...

May 2019
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Manager

Tools and Methodology

HCTec was very helpful with vetting candidates for us, setting up the interviews, and even circling...

May 2019
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Manager

Tools and Methodology

The coders that HCTec has suggested or sent to us for interviews have definitely been qualified....

May 2019
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Manager

Sales and Contracting

The only negative issue we had with HCTec was when our original contract was out for a while. I...

May 2019
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Manager

Tools and Methodology

We have been very happy with HCTec, and the overall processes of working with the manager and then...

May 2019
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Manager

Tools and Methodology

I have been continually impressed by HCTec’s ability to locate field coders that are well versed in...

May 2019
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Director

People and Knowledge

I have seen some education from HCTec, and I occasionally hear from our representative, whom I like....

Feb 2019
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Director

People and Knowledge

We have a really good relationship with HCTec. They bring a lot of really good surgical coders to...

Feb 2019
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Manager

Sales and Contracting

We really like that HCTec is willing to do short-term contracts. They don't dictate the terms to us;...

Nov 2018
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Manager

People and Knowledge

HCTec's coders are better qualified than other firms' coders. We don't have to return code with...

Nov 2018
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Manager

Relationship

Our inpatient service line has been using HCTec, and we have been very happy with them. The...

Sep 2018
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Manager

People and Knowledge

I feel like other outsourced coding firms that we have used don’t have the same high-level technical...

Sep 2018
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Manager

Relationship

We have a very good relationship with HCTec. They are very quick to find us really great coders. All...

Aug 2018
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Manager

Tools and Methodology

HCTec’s coders are way more prepared than coders from other firms. I have heard that HCTec has one...

Aug 2018
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Manager

Relationship

HCTec stands out among the several outsourced coding firms that we use. They always get us coders...

Aug 2018
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Manager

Relationship

HCTec has been willing to be flexible and accommodate our needs, and that makes them feel like a...

Jun 2018
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Manager

Other Observations

We use HCTec to fill vacancies in our coding departments. We don’t really plan to permanently...

Jun 2018
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Manager

Relationship

Our account manager and the supervisors are very responsive. They address our needs and concerns...

Jun 2018
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Manager

ROI and Cost

HCTec has a QA process and QA team in place. They do quality audits of their people at no additional...

Jun 2018
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Manager

ROI and Cost

HCTec has decreased our costs. They help manage our accounts receivable and our discharged but not...

Jun 2018
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Manager

ROI and Cost

Things are going very well with HCTec. We aren't currently using their backup coding support, but we...

Jun 2018
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Manager

Tools and Methodology

HCTec has good resources. The coders had experience in our specialty, but we still reviewed their...

Jun 2018
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Manager

Other Observations

We didn't have a need for some of the additional services that HCTec offers. They offer E/M coding...

Jun 2018
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Manager

Relationship

I have been impressed with the accessibility to HCTec's upper management. The executives have been...

Jun 2018
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Manager

Project Results

There hasn't been a time when HCTec didn't come through for us. They have been diligent in meeting...

Jun 2018
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Manager

Project Results

It is very difficult to get a specific type of coder, but HCTec managed to help us. They also...

Apr 2018
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Manager

People and Knowledge

We love working with HCTec. Their recruiter is amazing at getting back to us right away when we ask...

Apr 2018
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Manager

Tools and Methodology

HCTec's communication is amazing. They keep any information we signed to share with coders on file...

Apr 2018
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Manager

Project Results

I shouldn't have to be responsible for training every new person who comes on board. HCTec needs to...

Apr 2018
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Manager

People and Knowledge

When working with Medicare billing and coding, the coders should know the guidelines for the project...

Apr 2018
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Manager

People and Knowledge

The HCTec consultants can't just come on-site, jump in, and go full speed. If we are paying a firm...

Apr 2018
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Manager

Project Results

From a management perspective, HCTec should be managing productivity in the way that our...

Apr 2018
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Manager

People and Knowledge

The staff is definitely knowledgeable, but just having someone know our EMR in general has been a...

Apr 2018
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Manager

Relationship

HCTec's executives are always involved. I can always reach out to someone if I have a problem, and...

Apr 2018
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Manager

Project Results

One of the things I like most is HCTec's service in general. The support people are not afraid of...

Apr 2018
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Manager

Project Results

HCTec can improve their communication with each other. Their staff members are not always on the...

Apr 2018
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Director

People and Knowledge

HCTec's coders and auditors were excellent to work with. They were very knowledgeable and...

Apr 2018
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Director

Project Results

HCTec does a great job of giving coding feedback to our physicians, which is one of the reasons we...

Apr 2018
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Director

Project Results

We are usually responsible for bringing documentation reviews to HCTec; it would be nice to get...

Apr 2018
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Director

Tools and Methodology

HCTec is great; I wouldn't keep working with them if they weren't. We do our own QA on the coding...

Jan 2018
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Director

Project Results

HCTec has very good strategic expertise. They basically do whatever I want them to do; they are very...

Jan 2018
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Director

People and Knowledge

All of the coders from HCTec are very good and productive. When we need to replace someone, HCTec...

Nov 2017
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Manager

People and Knowledge

All of the coders from HCTec have been very good. Whenever we need to add coders, the firm only...

Oct 2017
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