Greenway Health Prime Suite EHR/PM - Small Practices Comments

 
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Interoperability 2019:
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February 2019
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User Commentary

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Manager

Other Observations & Comments

Since we got the product, Greenway Health has continued to develop it. But I am not sure that Prime...

Apr 2020
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Manager

Other Observations & Comments

We have learned through trial and error how to set things up to work how we want for our workflow,...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have liked the product, but all the other things in the last few months with Greenway Health have...

Mar 2020
 Helpful

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Manager

Service and Support

The system’s ease of use has been great except when some mergers happened years ago. Greenway Health...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Greenway Health is constantly nickel-and-diming us. We don't have some functionality because we...

Mar 2020
 Helpful

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Manager

Relationship

The system is doing a good job of supporting our integration goals. We have been using the system...

Mar 2020
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Manager

ROI / Cost (care and feeding)

We really did our due diligence and looked at many vendors. The system itself is great, and we...

Mar 2020
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Manager

Other Observations & Comments

Greenway Health is proactive. They send a few messages, and if I read them all, I might be more...

Mar 2020
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Manager

Service and Support

In the olden days, we used to have a field representative who would call us at least once per year,...

Mar 2020
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Manager

Functionality and Upgrades

The system does drive tangible outcomes, but the MIPS things are not driving outcomes very well. But...

Mar 2020
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Manager

Sales and Contracting

I heard somebody just yesterday say that Greenway Health was a sinking ship. We are all looking for...

Mar 2020
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Manager

Functionality and Upgrades

Our providers are always whining and complaining about the number of clicks, but they don't...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

Considering all of the years we have been on the system, I would be likely to recommend the system...

Mar 2020
 Helpful

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Manager

Service and Support

The customer service has just continued to fail us over the last two years. The vendor has just kind...

Feb 2020
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Manager

Relationship

We have a group of OB/GYN administrators that all use the system. We are all just very disappointed...

Feb 2020
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Manager

Relationship

We want the leaders to reach out to their clients and let them know that the vendor is aware of the...

Feb 2020
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Manager

Functionality and Upgrades

Greenway Health is going to move us over to the new system. That will be an upgrade because Greenway...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Our ACO is able to pull all of the data out of the system with no problems now, and our ACO tells us...

Oct 2019
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Manager

Relationship

We have a new sales representative who is very proactive. For a while, we had someone who wasn't...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The system helps us drive tangible outcomes really well. We feel like we are ahead of most of the...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We get what we pay for. Greenway Health avoids charging us for every little thing. When we move to...

Oct 2019
 Helpful

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Manager

Relationship

Before we went with Greenway Health, we interviewed many different companies. I have always liked...

Oct 2019
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Manager

Functionality and Upgrades

I don’t have a lot of really good things to say about the Greenway Health system right now. The...

May 2019
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Manager

Functionality and Upgrades

The ease of scheduling and finding appointments is not there. I have seen simpler systems that have...

May 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Greenway Health's upgrades are always awful because when Greenway Health upgrades one thing,...

May 2019
 Helpful

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Analyst/Coordinator

Relationship

Greenway Health basically lied to everyone and falsified information. Greenway Health is still...

May 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Greenway Health also nickel-and-dimes us. Greenway Health may not nickel-and-dime us as much as they...

May 2019
 Helpful

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Analyst/Coordinator

Relationship

Last year, I felt that Greenway Health kept their promises, but now I don't feel like Greenway...

May 2019
 Helpful

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Manager

Service and Support

We have had some issues with Greenway Health, but we haven't had issues that haven’t been resolved...

May 2019
 Helpful

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Manager

Functionality and Upgrades

The system is prehistoric and not user friendly. I am not impressed by it. It can be extremely...

May 2019
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Manager

Other Observations & Comments

There isn’t great communication between the Greenway Health system and our patient intake system....

May 2019
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Manager

Interfacing and Integration

The system integration abilities are excellent. The system has worked really well. We have very few...

May 2019
 Helpful

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Manager

Other Observations & Comments

We aren’t necessarily pulling away from Greenway Health. But we want to check out other options. We...

May 2019
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Manager

Relationship

My biggest complaint as an administrator is that the reporting is awful. I know that Greenway Health...

May 2019
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Manager

Service and Support

Ongoing training and support have certainly improved. We can get ahold of somebody immediately....

May 2019
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Manager

Relationship

Greenway Health values our partnership and really looks for our input. Of course, they can’t make...

May 2019
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Manager

Relationship

Some of the functionality that was promised is still kind of hanging out there. Greenway Health has...

May 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Greenway Health has gotten to the point of nickel-and-diming. We stopped looking at additional...

May 2019
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CMIO

Other Observations & Comments

If Greenway Health really does halt development on the platform, we will have to find something...

May 2019
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CMIO

Other Observations & Comments

We are trying to figure out what we are going to do eventually with our EHR. Greenway Health is...

May 2019
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Manager

Other Observations & Comments

Greenway Health keeps their promises with certain things. They don't keep promises with some smaller...

Apr 2019
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Manager

Sales and Contracting

The salesperson we were working with promised us the world and said that everything was included....

Apr 2019
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Manager

Functionality and Upgrades

The system has a few very big bugs. And when Greenway Health said that they would release an update,...

Apr 2019
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Manager

Functionality and Upgrades

I would like an easier way to keep templates updated when there are code changes. Each individual...

Apr 2019
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Manager

Technology

Greenway Health is keeping up with the ever-changing times, and they are proactive with the changes...

Apr 2019
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Manager

Functionality and Upgrades

We don’t have any problems with the PM side. It runs pretty well.

Apr 2019
 Helpful

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Manager

Sales and Contracting

It seems that Greenway Health has gotten better about not nickel-and-diming, but in the beginning,...

Apr 2019
 Helpful

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Manager

Service and Support

Greenway Health seems proactive. But that depends on who they have employed in the customer service...

Apr 2019
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Manager

Relationship

I would like to see improvements in A/R. The system integrates with a few things that the hospital...

Apr 2019
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Manager

Functionality and Upgrades

The system is known for having a lot of clicks. I do a lot of reports, and 9 times out of 10, I...

Apr 2019
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Manager

Interfacing and Integration

I like how Greenway Health is integrating and bringing in more interfaces with different companies...

Apr 2019
 Helpful

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Manager

Other Observations & Comments

My biggest gripe with the system is the A/R potion. That could be because I never fully learned it....

Mar 2019
 Helpful

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Manager

Implementation and Training

Greenway Health sent one person to help us. Things would probably have been better if we had more...

Mar 2019
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Manager

Service and Support

The system has specific reports, special codes, and things like that for our clinic. I like that I...

Mar 2019
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Manager

Functionality and Upgrades

I love the system. It is very user friendly. I work for a few other clinics with other systems, and...

Mar 2019
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Manager

Functionality and Upgrades

Half of our physicians love Greenway Health's system, and half of them are a little disappointed. A...

Mar 2019
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Manager

Relationship

What I like about Greenway Health is how well their management team works with us. On my side, I...

Mar 2019
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VP/Other Executive

Functionality and Upgrades

Greenway Health gives us things that don’t work well, and then they take a long time to fix those...

Dec 2018
 Helpful

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VP/Other Executive

Other Observations & Comments

Greenway Health calls their meetings ENGAGE because they involve several different brands under one...

Dec 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

To share patient records, I create records from one of Greenway Health’s reporting programs. I can...

Dec 2018
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The Greenway Health system was a little more expensive than some of the other systems we looked at....

Dec 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product’s development is getting better. But Greenway Health really needs to be better at...

Dec 2018
 Helpful

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VP/Other Executive

Technology

Support for the system is much better now, but the platform is very old and runs on old technology,...

Dec 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

It somebody scans a document into the system and names it incorrectly, the document can’t be edited....

Dec 2018
 Helpful

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VP/Other Executive

Service and Support

The support people pick up the phone fairly quickly, so that is positive. But Greenway Health isn’t...

Dec 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

I go to the customer community for Greenway Health and post some things, and people vote on them....

Dec 2018
 Helpful

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VP/Other Executive

Service and Support

Our account executive has changed so many times that I never know who it is. Greenway Health is...

Dec 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

I am the superuser for the system. I teach everybody how to do things in it. The nongeek in me often...

Dec 2018
 Helpful

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VP/Other Executive

Other Observations & Comments

When I first went to the Greenway Health headquarters to talk to people, they weren’t allowed to say...

Dec 2018
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

In my opinion, there is no interoperability with the Greenway Health system and other systems. If we...

Dec 2018
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We are sticking with the system because of the difficulty in switching. We are not on the cloud. We...

Dec 2018
 Helpful

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VP/Other Executive

Interfacing and Integration

None of the EHR companies are particularly ready for interoperability. I don’t know what they are...

Dec 2018
 Helpful

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VP/Other Executive

Future Outlook

Greenway Health has a new CEO. I think Greenway Health might get better. We used to get a bug in the...

Dec 2018
 Helpful

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VP/Other Executive

Other Observations & Comments

My programming capabilities are rudimentary right now, but if I created an EHR, I would sit down...

Dec 2018
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Manager

Functionality and Upgrades

The doctors don’t think the clinical side is efficient. They have to click a lot to get what they...

Dec 2018
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Manager

Other Observations & Comments

Greenway Health keeps their promises eventually. There are a lot of promises related to things being...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

In general, Prime Speech works in the system. The doctors were really excited when they could use...

Dec 2018
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Manager

Functionality and Upgrades

Something funky is going on in the system. When a doctor dictates and pulls something in from the...

Dec 2018
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Manager

ROI / Cost (care and feeding)

Greenway Health doesn’t really nickel-and-dime us. But sometimes we go through the cycle of paying...

Dec 2018
 Helpful

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Manager

Other Observations & Comments

There are some really good benefits with the upgrades. But with the benefits come areas that were...

Dec 2018
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Manager

Functionality and Upgrades

The system’s upgrades are super simple. Greenway Health upgrades after hours. When we start in the...

Dec 2018
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Manager

Implementation and Training

Greenway Health sends out upgrade notes, and it is up to us to look them over and learn what we can....

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

The system’s quality is low enough that the doctors on the clinical side say there are definitely...

Dec 2018