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Greenway Health Prime Suite EHR/PM - Small Practices Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Interfacing and Integration
There are a lot of things that sometimes don’t interface well outside of API interfaces and things...
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VP/Other Executive
Functionality and Upgrades
We actually tried to move to one of Greenway Health’s other products. It was pretty daunting though...
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Manager
Future Outlook
We aren't looking at switching from Greenway Health's system. At one point, the vendor told us they...
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Manager
Implementation and Training
We had issues with the training for CommonWell. Greenway Health needs to specifically explain to us...
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Manager
ROI / Cost (care and feeding)
The only things Greenway Health charges for are added modules or added services. The majority of...
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Manager
Functionality and Upgrades
Direct messaging is limited. That is a functionality that is lacking. When transferring the records...
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Manager
Service and Support
The support is good. We get emails from the executives at Greenway Health quite often. Greenway...
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Manager
Future Outlook
Greenway Health is not perfect, but they are really good. As long as they continue doing what they...
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Manager
Functionality and Upgrades
The speed of the software is a little slow. All EMRs seem to have a lot of clicks. It would be nice...
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Manager
Other Observations & Comments
Since we got the product, Greenway Health has continued to develop it. But I am not sure that Prime...
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Manager
Other Observations & Comments
We have learned through trial and error how to set things up to work how we want for our workflow,...
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Manager
ROI / Cost (care and feeding)
We have liked the product, but all the other things in the last few months with Greenway Health have...
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Manager
Service and Support
The system’s ease of use has been great except when some mergers happened years ago. Greenway Health...
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Manager
ROI / Cost (care and feeding)
Greenway Health is constantly nickel-and-diming us. We don't have some functionality because we...
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Manager
Relationship
The system is doing a good job of supporting our integration goals. We have been using the system...
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Manager
ROI / Cost (care and feeding)
We really did our due diligence and looked at many vendors. The system itself is great, and we...
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Manager
Other Observations & Comments
Greenway Health is proactive. They send a few messages, and if I read them all, I might be more...
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Manager
Service and Support
In the olden days, we used to have a field representative who would call us at least once per year,...
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Manager
Functionality and Upgrades
The system does drive tangible outcomes, but the MIPS things are not driving outcomes very well. But...
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Manager
Sales and Contracting
I heard somebody just yesterday say that Greenway Health was a sinking ship. We are all looking for...
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Manager
Functionality and Upgrades
Our providers are always whining and complaining about the number of clicks, but they don't...
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Manager
Functionality and Upgrades
Considering all of the years we have been on the system, I would be likely to recommend the system...
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Manager
Service and Support
The customer service has just continued to fail us over the last two years. The vendor has just kind...
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Manager
Relationship
We have a group of OB/GYN administrators that all use the system. We are all just very disappointed...
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Manager
Relationship
We want the leaders to reach out to their clients and let them know that the vendor is aware of the...
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