Greenway Health Prime Suite EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 1/18/2021 12:16:48 AM and Model.EvProductId = 92689

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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VP/Other Executive

Interfacing and Integration

There are a lot of things that sometimes don’t interface well outside of API interfaces and things...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We actually tried to move to one of Greenway Health’s other products. It was pretty daunting though...

Dec 2020
 Helpful

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Manager

Future Outlook

We aren't looking at switching from Greenway Health's system. At one point, the vendor told us they...

Oct 2020
 Helpful

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Manager

Implementation and Training

We had issues with the training for CommonWell. Greenway Health needs to specifically explain to us...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The only things Greenway Health charges for are added modules or added services. The majority of...

Oct 2020
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Manager

Functionality and Upgrades

Direct messaging is limited. That is a functionality that is lacking. When transferring the records...

Oct 2020
 Helpful

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Manager

Service and Support

The support is good. We get emails from the executives at Greenway Health quite often. Greenway...

Oct 2020
 Helpful

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Manager

Future Outlook

Greenway Health is not perfect, but they are really good. As long as they continue doing what they...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The speed of the software is a little slow. All EMRs seem to have a lot of clicks. It would be nice...

Oct 2020
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Manager

Other Observations & Comments

Since we got the product, Greenway Health has continued to develop it. But I am not sure that Prime...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

We have learned through trial and error how to set things up to work how we want for our workflow,...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have liked the product, but all the other things in the last few months with Greenway Health have...

Mar 2020
 Helpful

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Manager

Service and Support

The system’s ease of use has been great except when some mergers happened years ago. Greenway Health...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Greenway Health is constantly nickel-and-diming us. We don't have some functionality because we...

Mar 2020
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Manager

Relationship

The system is doing a good job of supporting our integration goals. We have been using the system...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We really did our due diligence and looked at many vendors. The system itself is great, and we...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

Greenway Health is proactive. They send a few messages, and if I read them all, I might be more...

Mar 2020
 Helpful

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Manager

Service and Support

In the olden days, we used to have a field representative who would call us at least once per year,...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The system does drive tangible outcomes, but the MIPS things are not driving outcomes very well. But...

Mar 2020
 Helpful

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Manager

Sales and Contracting

I heard somebody just yesterday say that Greenway Health was a sinking ship. We are all looking for...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

Our providers are always whining and complaining about the number of clicks, but they don't...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

Considering all of the years we have been on the system, I would be likely to recommend the system...

Mar 2020
 Helpful

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Manager

Service and Support

The customer service has just continued to fail us over the last two years. The vendor has just kind...

Feb 2020
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Manager

Relationship

We have a group of OB/GYN administrators that all use the system. We are all just very disappointed...

Feb 2020
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Manager

Relationship

We want the leaders to reach out to their clients and let them know that the vendor is aware of the...

Feb 2020
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