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Guidehouse (formerly Navigant) Extended Business Office Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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VP/Other Executive

We have a great relationship with Guidehouse. It is very collaborative. We have regular meetings to...

Jul 2021
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VP/Other Executive

We have a very unique specialty group. If Guidehouse could understand some of the nuances of our...

Jul 2021
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VP/Other Executive

We deal with Guidhouse’s management team more than the executives. I know that our executives and...

Jul 2021
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Manager

We have a good working relationship. Guidehouse works toward goals, and they are very efficient. We...

Jul 2021
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Manager

Our claims denial rate is very low, so I can’t complain. We are doing a good job on the front end,...

Jul 2021
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Director

Guidehouse keeps coming to me with problems but no solutions. Guidehouse expects me to help them...

Jul 2021
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Director

Guidehouse's operational staff is involved in the day-to-day work more than the firm's executives...

Jul 2021
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Manager

The executives are annoying and obnoxious, but they are sufficient. The contact that I work with on...

Jul 2021
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Director

I would buy Guidehouse's services again, and I am somewhat likely to recommend them. Guidehouse is...

Jul 2021
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Director

Guidehouse only charges me for exactly what is in the contract.

Jul 2021
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Director

Guidehouse is the only option that we give our practices that want to do outsourced billing because...

Jul 2021
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Director

A couple of my practices use Guidehouse's outsourced coding when they are in overflow capacity....

Jul 2021
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Director

Guidehouse's staff members are very conscientious. Guidehouse is really an extension of our office....

Jun 2021
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Director

The follow-up is consistent even with the low-dollar accounts and Medicare denials. Guidehouse is...

Jun 2021
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Director

The executive involvement is very good. There is someone at Guidehouse who is incredible and is a...

Jun 2021
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Director

An extended business office can really free staff up to focus on the high-dollar, high-value...

Jun 2021
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Analyst/Coordinator

Guidehouse has had a great team. We have gone through a different process than Guidehouse has been...

May 2021
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Analyst/Coordinator

Guidehouse's communication is very fluent and integrated even though they aren't on-site. We have...

May 2021
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Analyst/Coordinator

Guidehouse has a very knowledgeable implementation team. Specifically on the IT side, Guidehouse has...

May 2021
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Director

Guidehouse supported us very well through the COVID-19 crisis. They are very quick to respond and...

Jan 2021
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Director

Guidehouse’s only weakness is their goal for the average speed of an answer is two minutes, and that...

Jan 2021
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Director

One of Guidehouse’s strongest points is adaptability. We wanted to tone things down when COVID-19...

Jan 2021
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Director

Guidehouse is dependable. They get the job done, and they are fun to work with. I will challenge...

Jan 2021
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Director

We are very pleased with Guidehouse. We would use them again. I think they do a very good job...

Nov 2020
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Director

Guidehouse has met our expectations, and that is not a negative. They haven’t sent anything greater...

Nov 2020
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Director

I don’t expect anybody to do more than the contract says. I expect Guidehouse to meet the contract...

Nov 2020
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Director

I think we have received our money’s worth with Guidehouse. They are very transparent with their...

Nov 2020
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Director

The cash flow collections have remained very steady. We benchmarked them against our other...

Nov 2020
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Director

I am a pretty hard rater when it comes to the quality of the vendor’s staff because we have had...

Nov 2020
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Director

The vendor executives haven't had to get involved too often, but when they have, it has been a...

Nov 2020
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(0)
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Director

I have worked with a couple of people who served in leadership roles, and they have done excellent...

Nov 2020
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Director

I would put Guidehouse up against anyone in terms of supporting us throughout COVID-19. Guidehouse...

Nov 2020
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(0)
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Director

We have separate statements of work with Guidehouse. They don't charge us by line items or the...

Nov 2020
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(0)
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Director

With the follow-up for the A/R piece, Guidehouse was handicapped by the limitations of our system...

Nov 2020
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Director

In terms of proactive service, Guidehouse has left a lot up to us. In the vendor's defense, it is...

Nov 2020
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Director

We used to have a regular call with Guidehouse's leaders that went very well. Our account executive...

Nov 2020
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Director

One of the highlights of Guidehouse is their leadership team. The team leads and the managers are...

Nov 2020
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VP/Other Executive

Guidehouse is more inclined to do the work than to look to the future and see what we need. I don't...

Nov 2020
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VP/Other Executive

The local Guidehouse office that we deal with is very remote, but our engagement is second to none....

Nov 2020
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Manager

In terms of Guidehouse not charging for every little thing, it depends on how we define every little...

Nov 2020
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Manager

With Guidehouse, there is a teaching point that is associated with the integration with a major...

Nov 2020
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(0)
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Manager

We get our money's worth, but our users think things are a little expensive. COVID-19 was not a hit...

Nov 2020
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(0)
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Manager

In terms of how the vendor supported us through COVID-19, they had a lot of conversations with us....

Nov 2020
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(0)
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Manager

When it comes to vendor executive involvement, I would give them a pretty high score. When we were...

Nov 2020
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Director

I would say the vendor meets expectations and slightly exceeds them. I have high expectations....

Oct 2020
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(0)
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Director

One of the challenges we had with our main system was routing the right accounts to Guidehouse...

Oct 2020
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(0)
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Director

I would use Guidehouse again. They are good, and they partner with us. My manager communicates...

Oct 2020
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(0)
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Director

We had a small hiccup with Navigant. There was a change in management, and we had to work through a...

Oct 2020
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(0)
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Director

We would rate Navigant pretty high for strategic ability. There is a reason we chose Navigant over...

Oct 2020
||
(0)
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