Guidehouse (formerly Navigant) Extended Business Office
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Subject Expert
Mollie Hunt
Research Director
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User Commentary
Guidehouse continually lets us know crucial information about trends and denials. Guidehouse sees a...
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In the last couple of years with COVID-19, we had a bunch of new CPT codes because of the vaccines...
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When Guidehouse has new people, we have to go back and forth with some of the adjustment issues the...
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Guidehouse is on top of communication. If we email them, ask a question, or request a report,...
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Our experience has been pretty positive, although it has been a little different with COVID-19. I...
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Guidehouse is very responsive and transparent, and I really appreciate that. Their staff members are...
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We are happy with Guidehouse's performance. We are able to look at data whenever we need to, and the...
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We haven't brought in any other firms to compete against Guidehouse because we have been very...
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When we approached Guidehouse with issues, they were very open. They continue to collaborate with us...
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My experience with Guidehouse has been very positive. Guidehouse has been able to support us even...
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Guidehouse doesn’t nickel-and-dime. They are fair to us.
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I have been very pleased with Guidehouse. They are very aggressive for us, and that is great. The...
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We did our homework, and Guidehouse came highly recommended. We are glad that they have worked out...
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One good thing about Guidehouse is that they have been flexible in the work they have done. The...
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I have a high degree of respect and affinity for the Guidehouse team. Guidehouse has been a great...
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We routinely find trends within Guidehouse’s A/R that we can then use to work with our payers or...
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I have a standing meeting with multiple members of the firm's executive team. They are all so...
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Guidehouse operates as sort of an extension of our business office. In the past, I generally haven't...
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We have a great relationship with Guidehouse. It is very collaborative. We have regular meetings to...
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We have a very unique specialty group. If Guidehouse could understand some of the nuances of our...
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We deal with Guidhouse’s management team more than the executives. I know that our executives and...
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We have a good working relationship. Guidehouse works toward goals, and they are very efficient. We...
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Our claims denial rate is very low, so I can’t complain. We are doing a good job on the front end,...
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Guidehouse keeps coming to me with problems but no solutions. Guidehouse expects me to help them...
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Guidehouse's operational staff is involved in the day-to-day work more than the firm's executives...
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The executives are annoying and obnoxious, but they are sufficient. The contact that I work with on...
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I would buy Guidehouse's services again, and I am somewhat likely to recommend them. Guidehouse is...
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Guidehouse only charges me for exactly what is in the contract.
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Guidehouse is the only option that we give our practices that want to do outsourced billing because...
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A couple of my practices use Guidehouse's outsourced coding when they are in overflow capacity....
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Guidehouse's staff members are very conscientious. Guidehouse is really an extension of our office....
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The follow-up is consistent even with the low-dollar accounts and Medicare denials. Guidehouse is...
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The executive involvement is very good. There is someone at Guidehouse who is incredible and is a...
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An extended business office can really free staff up to focus on the high-dollar, high-value...
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