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Guidehouse (formerly Navigant) Extended Business Office Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Relationship
I have worked with a couple of people who served in leadership roles, and they have done excellent...
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Director
People and Knowledge
I would put Guidehouse up against anyone in terms of supporting us throughout COVID-19. Guidehouse...
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Director
ROI and Cost
We have separate statements of work with Guidehouse. They don't charge us by line items or the...
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Director
Other Observations
With the follow-up for the A/R piece, Guidehouse was handicapped by the limitations of our system...
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Director
Other Observations
In terms of proactive service, Guidehouse has left a lot up to us. In the vendor's defense, it is...
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Director
Other Observations
We used to have a regular call with Guidehouse's leaders that went very well. Our account executive...
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Director
People and Knowledge
One of the highlights of Guidehouse is their leadership team. The team leads and the managers are...
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VP/Other Executive
Tools and Methodology
Navigant was going to work on some follow-up accounts. I told the vendor how many people they...
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VP/Other Executive
Other Observations
Guidehouse is more inclined to do the work than to look to the future and see what we need. I don't...
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VP/Other Executive
Relationship
The local Guidehouse office that we deal with is very remote, but our engagement is second to none....
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Manager
ROI and Cost
In terms of Guidehouse not charging for every little thing, it depends on how we define every little...
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Manager
Other Observations
With Guidehouse, there is a teaching point that is associated with the integration with a major...
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Manager
ROI and Cost
We get our money's worth, but our users think things are a little expensive. COVID-19 was not a hit...
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Manager
Tools and Methodology
In terms of how the vendor supported us through COVID-19, they had a lot of conversations with us....
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Manager
Relationship
When it comes to vendor executive involvement, I would give them a pretty high score. When we were...
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Director
Project Results
I would say the vendor meets expectations and slightly exceeds them. I have high expectations....
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Director
Tools and Methodology
One of the challenges we had with our main system was routing the right accounts to Guidehouse...
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Director
Project Results
I would use Guidehouse again. They are good, and they partner with us. My manager communicates...
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Director
Relationship
We had a small hiccup with Navigant. There was a change in management, and we had to work through a...
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Director
Win/Loss - Why they were selected (by current clients)
We would rate Navigant pretty high for strategic ability. There is a reason we chose Navigant over...
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Director
Relationship
Due to COVID-19, we have coordinated with Navigant to have a softer touch with our patients....
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VP/Other Executive
Project Results
We are very impressed with Navigant's work, and they are responsive. If there is an issue, Navigant...
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VP/Other Executive
ROI and Cost
Navigant has a costing model. I don't know whether part of our license fee includes all of the...
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CFO
Tools and Methodology
Navigant was very understanding about the direction we were moving in. They worked well with us.
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CFO
Tools and Methodology
One of the benefits of working with Navigant is their level of understanding about different state...
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CFO
ROI and Cost
I have worked with some consultants that I really like. Navigant is a high quality company, but...
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Manager
Relationship
We have worked with the vendor for a long time, and that is a testament to how they are doing. They...
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Manager
People and Knowledge
We aren't around Navigant's culture because everything is remote. We haven't seen many changes with...
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Manager
Tools and Methodology
The vendor communicates well with us. Navigant answers us very quickly when we have questions. I...
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VP/Other Executive
Relationship
Navigant absolutely exceeded my expectations. They have done really well at driving tangible...
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VP/Other Executive
People and Knowledge
The quality of Navigant's staff members is excellent. The firm has smart people who are trying to...
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