Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Extended Business Office on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Guidehouse (formerly Navigant) Extended Business Office Comments
Filtered view: All

KLAS Research Director - Mac Boyter
Subject Expert

Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
 View Product Scores
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Outsourced Revenue Cycle Services 2019: Are Outsourced Revenue Cycle Services Worth the Investment?
Outsourced Revenue Cycle Services 2019:
Are Outsourced Revenue Cycle Services Worth the Investment?
June 2019
View Report
View Related

Preferences

   Bookmark

Related Blogs

Are Outsourced Revenue Cycle Services Worth the Investment?

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Extended Business Office on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Guidehouse supported us very well through the COVID-19 crisis. They are very quick to respond and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Guidehouse’s only weakness is their goal for the average speed of an answer is two minutes, and that...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

One of Guidehouse’s strongest points is adaptability. We wanted to tone things down when COVID-19...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Guidehouse is dependable. They get the job done, and they are fun to work with. I will challenge...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very pleased with Guidehouse. We would use them again. I think they do a very good job...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Guidehouse has met our expectations, and that is not a negative. They haven’t sent anything greater...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t expect anybody to do more than the contract says. I expect Guidehouse to meet the contract...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I think we have received our money’s worth with Guidehouse. They are very transparent with their...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The cash flow collections have remained very steady. We benchmarked them against our other...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I am a pretty hard rater when it comes to the quality of the vendor’s staff because we have had...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor executives haven't had to get involved too often, but when they have, it has been a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I have worked with a couple of people who served in leadership roles, and they have done excellent...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would put Guidehouse up against anyone in terms of supporting us throughout COVID-19. Guidehouse...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have separate statements of work with Guidehouse. They don't charge us by line items or the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

With the follow-up for the A/R piece, Guidehouse was handicapped by the limitations of our system...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of proactive service, Guidehouse has left a lot up to us. In the vendor's defense, it is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We used to have a regular call with Guidehouse's leaders that went very well. Our account executive...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the highlights of Guidehouse is their leadership team. The team leads and the managers are...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Guidehouse is more inclined to do the work than to look to the future and see what we need. I don't...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The local Guidehouse office that we deal with is very remote, but our engagement is second to none....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of Guidehouse not charging for every little thing, it depends on how we define every little...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Guidehouse, there is a teaching point that is associated with the integration with a major...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get our money's worth, but our users think things are a little expensive. COVID-19 was not a hit...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of how the vendor supported us through COVID-19, they had a lot of conversations with us....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to vendor executive involvement, I would give them a pretty high score. When we were...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say the vendor meets expectations and slightly exceeds them. I have high expectations....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the challenges we had with our main system was routing the right accounts to Guidehouse...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would use Guidehouse again. They are good, and they partner with us. My manager communicates...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a small hiccup with Navigant. There was a change in management, and we had to work through a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We would rate Navigant pretty high for strategic ability. There is a reason we chose Navigant over...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Due to COVID-19, we have coordinated with Navigant to have a softer touch with our patients....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are very impressed with Navigant's work, and they are responsive. If there is an issue, Navigant...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Navigant has a costing model. I don't know whether part of our license fee includes all of the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Navigant was very understanding about the direction we were moving in. They worked well with us.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

One of the benefits of working with Navigant is their level of understanding about different state...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

I have worked with some consultants that I really like. Navigant is a high quality company, but...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports

Healthcare Consulting and Services 2018: Which Firms Deliver a True Partnering Experience?
March 2018



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​