Guidehouse (formerly Navigant) Extended Business Office Comments

 

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Current Time Inside Cache Tag Helper: 11/26/2020 8:18:50 PM and Model.EvProductId = 2945

Commentary Summary

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Neither
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User Commentary

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Director

Relationship

I have worked with a couple of people who served in leadership roles, and they have done excellent...

Nov 2020
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Director

People and Knowledge

I would put Guidehouse up against anyone in terms of supporting us throughout COVID-19. Guidehouse...

Nov 2020
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Director

ROI and Cost

We have separate statements of work with Guidehouse. They don't charge us by line items or the...

Nov 2020
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Director

Other Observations

With the follow-up for the A/R piece, Guidehouse was handicapped by the limitations of our system...

Nov 2020
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Director

Other Observations

In terms of proactive service, Guidehouse has left a lot up to us. In the vendor's defense, it is...

Nov 2020
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Director

Other Observations

We used to have a regular call with Guidehouse's leaders that went very well. Our account executive...

Nov 2020
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Director

People and Knowledge

One of the highlights of Guidehouse is their leadership team. The team leads and the managers are...

Nov 2020
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VP/Other Executive

Tools and Methodology

Navigant was going to work on some follow-up accounts. I told the vendor how many people they...

Nov 2020
 Helpful

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VP/Other Executive

Other Observations

Guidehouse is more inclined to do the work than to look to the future and see what we need. I don't...

Nov 2020
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VP/Other Executive

Relationship

The local Guidehouse office that we deal with is very remote, but our engagement is second to none....

Nov 2020
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Manager

ROI and Cost

In terms of Guidehouse not charging for every little thing, it depends on how we define every little...

Nov 2020
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Manager

Other Observations

With Guidehouse, there is a teaching point that is associated with the integration with a major...

Nov 2020
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Manager

ROI and Cost

We get our money's worth, but our users think things are a little expensive. COVID-19 was not a hit...

Nov 2020
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Manager

Tools and Methodology

In terms of how the vendor supported us through COVID-19, they had a lot of conversations with us....

Nov 2020
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Manager

Relationship

When it comes to vendor executive involvement, I would give them a pretty high score. When we were...

Nov 2020
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Director

Project Results

I would say the vendor meets expectations and slightly exceeds them. I have high expectations....

Oct 2020
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Director

Tools and Methodology

One of the challenges we had with our main system was routing the right accounts to Guidehouse...

Oct 2020
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Director

Project Results

I would use Guidehouse again. They are good, and they partner with us. My manager communicates...

Oct 2020
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Director

Relationship

We had a small hiccup with Navigant. There was a change in management, and we had to work through a...

Oct 2020
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Director

Win/Loss - Why they were selected (by current clients)

We would rate Navigant pretty high for strategic ability. There is a reason we chose Navigant over...

Oct 2020
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Director

Relationship

Due to COVID-19, we have coordinated with Navigant to have a softer touch with our patients....

Jul 2020
 Helpful

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VP/Other Executive

Project Results

We are very impressed with Navigant's work, and they are responsive. If there is an issue, Navigant...

Jun 2020
 Helpful

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VP/Other Executive

ROI and Cost

Navigant has a costing model. I don't know whether part of our license fee includes all of the...

Jun 2020
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CFO

Tools and Methodology

Navigant was very understanding about the direction we were moving in. They worked well with us.

Apr 2020
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CFO

Tools and Methodology

One of the benefits of working with Navigant is their level of understanding about different state...

Apr 2020
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CFO

ROI and Cost

I have worked with some consultants that I really like. Navigant is a high quality company, but...

Apr 2020
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Manager

Relationship

We have worked with the vendor for a long time, and that is a testament to how they are doing. They...

Feb 2020
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Manager

People and Knowledge

We aren't around Navigant's culture because everything is remote. We haven't seen many changes with...

Feb 2020
 Helpful

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Manager

Tools and Methodology

The vendor communicates well with us. Navigant answers us very quickly when we have questions. I...

Feb 2020
 Helpful

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VP/Other Executive

Relationship

Navigant absolutely exceeded my expectations. They have done really well at driving tangible...

Jan 2020
 Helpful

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VP/Other Executive

People and Knowledge

The quality of Navigant's staff members is excellent. The firm has smart people who are trying to...

Jan 2020
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