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Commentary Summary
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User Commentary
Director
Guidehouse supported us very well through the COVID-19 crisis. They are very quick to respond and...
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Director
Guidehouse’s only weakness is their goal for the average speed of an answer is two minutes, and that...
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Director
One of Guidehouse’s strongest points is adaptability. We wanted to tone things down when COVID-19...
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Director
Guidehouse is dependable. They get the job done, and they are fun to work with. I will challenge...
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Director
We are very pleased with Guidehouse. We would use them again. I think they do a very good job...
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Director
Guidehouse has met our expectations, and that is not a negative. They haven’t sent anything greater...
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Director
I don’t expect anybody to do more than the contract says. I expect Guidehouse to meet the contract...
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Director
I think we have received our money’s worth with Guidehouse. They are very transparent with their...
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Director
The cash flow collections have remained very steady. We benchmarked them against our other...
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Director
I am a pretty hard rater when it comes to the quality of the vendor’s staff because we have had...
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Director
The vendor executives haven't had to get involved too often, but when they have, it has been a...
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Director
I have worked with a couple of people who served in leadership roles, and they have done excellent...
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Director
I would put Guidehouse up against anyone in terms of supporting us throughout COVID-19. Guidehouse...
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Director
We have separate statements of work with Guidehouse. They don't charge us by line items or the...
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Director
With the follow-up for the A/R piece, Guidehouse was handicapped by the limitations of our system...
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Director
In terms of proactive service, Guidehouse has left a lot up to us. In the vendor's defense, it is...
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Director
We used to have a regular call with Guidehouse's leaders that went very well. Our account executive...
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Director
One of the highlights of Guidehouse is their leadership team. The team leads and the managers are...
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VP/Other Executive
Guidehouse is more inclined to do the work than to look to the future and see what we need. I don't...
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VP/Other Executive
The local Guidehouse office that we deal with is very remote, but our engagement is second to none....
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Manager
In terms of Guidehouse not charging for every little thing, it depends on how we define every little...
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Manager
With Guidehouse, there is a teaching point that is associated with the integration with a major...
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Manager
We get our money's worth, but our users think things are a little expensive. COVID-19 was not a hit...
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Manager
In terms of how the vendor supported us through COVID-19, they had a lot of conversations with us....
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Manager
When it comes to vendor executive involvement, I would give them a pretty high score. When we were...
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Director
I would say the vendor meets expectations and slightly exceeds them. I have high expectations....
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Director
One of the challenges we had with our main system was routing the right accounts to Guidehouse...
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Director
I would use Guidehouse again. They are good, and they partner with us. My manager communicates...
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Director
We had a small hiccup with Navigant. There was a change in management, and we had to work through a...
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Director
We would rate Navigant pretty high for strategic ability. There is a reason we chose Navigant over...
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Director
Due to COVID-19, we have coordinated with Navigant to have a softer touch with our patients....
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VP/Other Executive
We are very impressed with Navigant's work, and they are responsive. If there is an issue, Navigant...
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VP/Other Executive
Navigant has a costing model. I don't know whether part of our license fee includes all of the...
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CFO
Navigant was very understanding about the direction we were moving in. They worked well with us.
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CFO
One of the benefits of working with Navigant is their level of understanding about different state...
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CFO
I have worked with some consultants that I really like. Navigant is a high quality company, but...
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