Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Guidehouse (formerly Navigant) Financial Improvement Consulting Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
CMO
Project Results
If I had a complaint, it would be that it was a challenge for the vendor to get us to the frontline....
Login or Create an Account to see details.
CMO
Sales and Contracting
We were clear with our Guidehouse agreement. The expectations were successfully met. Our workstreams...
Login or Create an Account to see details.
CMO
Tools and Methodology
Guidehouse gave me the way to go, but they didn’t get me to as granular of a level as I wanted to...
Login or Create an Account to see details.
CMO
Tools and Methodology
Guidehouse came on board with several workstreams for us, and they wrapped things up quite...
Login or Create an Account to see details.
CMO
Project Results
Everything Guidehouse did was favorable. They were very helpful in helping us restructure our...
Login or Create an Account to see details.
CMO
Relationship
Guidehouse had a soup-to-nuts program for us, and a lot of their help was around the merger piece....
Login or Create an Account to see details.
CMO
Project Results
We are now a smarter, better health system than we were when we started working with Guidehouse. We...
Login or Create an Account to see details.
CMO
Tools and Methodology
Guidehouse needs more understanding of vertical alignment. What takes place at the frontlines needs...
Login or Create an Account to see details.
CMO
Tools and Methodology
The vendor’s work aligned well with our goals as a health system and the way in which we are...
Login or Create an Account to see details.
CEO/President
Other Observations
We wanted to be more efficient, reduce the length of stay, and improve our billing process. We had...
Login or Create an Account to see details.
CEO/President
Relationship
I looked at other vendors, but I chose Navigant. I had worked with some of their key people in the...
Login or Create an Account to see details.
CEO/President
Project Results
When we wrapped up the project, we had exceeded all of the goals we had set. From a financial...
Login or Create an Account to see details.
CEO/President
Project Results
The vendor’s design work has been exceptional. The things that the vendor has helped us structurally...
Login or Create an Account to see details.
CEO/President
ROI and Cost
The vendor avoids charging for every little thing. If we need to figure something out, we just call...
Login or Create an Account to see details.
CEO/President
Tools and Methodology
I would absolutely buy the vendor’s services again. We just keep going back to the vendor. I don’t...
Login or Create an Account to see details.
CEO/President
Relationship
The vendor’s executives are highly involved. I get texts at least every other week from the...
Login or Create an Account to see details.
CEO/President
ROI and Cost
The vendor provides a great value, and I don’t know a lot of other firms that stack up when it comes...
Login or Create an Account to see details.
CEO/President
Relationship
If I were to give the vendor advice, it would be to never lose sight of the importance of the...
Login or Create an Account to see details.
CFO
Tools and Methodology
The vendor does a good job. We would not be as far along without them. I think Navigant would...
Login or Create an Account to see details.
CFO
Tools and Methodology
I was very adamant at the beginning; we set up some guardrails. I told Navigant I did not want to be...
Login or Create an Account to see details.
CFO
Tools and Methodology
I am very blunt and open with Navigant. They could identify barriers more quickly. They have a lot...
Login or Create an Account to see details.
CFO
Project Results
We have turned over several leaders. There were times I felt the engagement could have gone better,...
Login or Create an Account to see details.
CFO
Tools and Methodology
We were very clear that we did not want Navigant to come in if we would have to call them back in to...
Login or Create an Account to see details.
CFO
Project Results
The PMO is just such a terrific thing to leave behind. We will talk about Navigant for years to come...
Login or Create an Account to see details.
CFO
Sales and Contracting
I give Navigant a really hard time about their average hourly rate. They could have used some...
Login or Create an Account to see details.
CFO
People and Knowledge
The vendor’s strategy was really wrapped up in one person. That person is phenomenal and was a...
Login or Create an Account to see details.
CFO
Lessons Learned
We didn’t ask the vendor for support during the COVID-19 crisis. I have found no helpful consultants...
Login or Create an Account to see details.
CFO
People and Knowledge
Navigant could improve their self-awareness of who is a good fit and who is not a good fit in an...
Login or Create an Account to see details.
CEO/President
Project Results
The Navigant engagement was incredibly successful. We achieved the cost savings that we were looking...
Login or Create an Account to see details.
CEO/President
Other Observations
Navigant delivered what they said they were going to deliver, but a challenge is to not fall back...
Login or Create an Account to see details.
CEO/President
People and Knowledge
Navigant’s resources are taskmasters. They keep us very focused. With some other consulting firms,...
Login or Create an Account to see details.
CEO/President
Tools and Methodology
Most of the schedule delays were caused by us because of something we were working on internally. I...
Login or Create an Account to see details.
CEO/President
Project Results
Navigant met our expectations. They said that they could get X amount out, and they got X amount...
Login or Create an Account to see details.
CNO
Tools and Methodology
A recommendation that I would give to Navigant’s CEO is that the vendor should put their people on a...
Login or Create an Account to see details.
CNO
Project Results
I asked the vendor to create an annual summary for us, and they did that. It was really well done;...
Login or Create an Account to see details.
CNO
Tools and Methodology
We had a project management group that we met with frequently. The group consisted of a few people...
Login or Create an Account to see details.
CNO
ROI and Cost
Navigant helped us with more than just our financials. They focused on performance, safety quality,...
Login or Create an Account to see details.
CNO
Relationship
Navigant was a true partner. They were collaborative both on-site and remotely. Nothing that they...
Login or Create an Account to see details.
CNO
Relationship
The vendor avoided charging us for every little thing, and they exceeded our expectations. We met...
Login or Create an Account to see details.
CNO
Other Observations
A few of the vendor’s people didn’t have the right expertise, and we replaced those people. Overall,...
Login or Create an Account to see details.
CNO
Tools and Methodology
The execution of things could have been improved. There were times when the vendor wanted to move...
Login or Create an Account to see details.
CFO
Tools and Methodology
We had the understanding that we had some significant issues that we needed to address and actually...
Login or Create an Account to see details.
CFO
People and Knowledge
Some of Navigant’s resources were really good, but some were kind of weak. Navigant had the standard...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Navigant has had a few webinars during this COVID-19 crisis, but they aren’t offering the same scale...
Login or Create an Account to see details.
VP/Other Executive
People and Knowledge
Navigant is doing an excellent job of meeting our needs. We were happy enough to use them on other...
Login or Create an Account to see details.
VP/Other Executive
Relationship
We work with lots of consultants, and I would say that my experience with Navigant has been pretty...
Login or Create an Account to see details.
VP/Other Executive
People and Knowledge
I have been very pleased. I have asked Navigant to do things that have not explicitly been within...
Login or Create an Account to see details.
Advanced Filters
Preferences
Related Blogs
Cost of Care: The Provider Perspective