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Commentary Summary
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User Commentary
CMO
Project Results
If I had a complaint, it would be that it was a challenge for the vendor to get us to the frontline....
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CMO
Sales and Contracting
We were clear with our Guidehouse agreement. The expectations were successfully met. Our workstreams...
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CMO
Tools and Methodology
Guidehouse gave me the way to go, but they didn’t get me to as granular of a level as I wanted to...
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CMO
Tools and Methodology
Guidehouse came on board with several workstreams for us, and they wrapped things up quite...
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CMO
Project Results
Everything Guidehouse did was favorable. They were very helpful in helping us restructure our...
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CMO
Relationship
Guidehouse had a soup-to-nuts program for us, and a lot of their help was around the merger piece....
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CMO
Project Results
We are now a smarter, better health system than we were when we started working with Guidehouse. We...
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CMO
Tools and Methodology
Guidehouse needs more understanding of vertical alignment. What takes place at the frontlines needs...
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CMO
Tools and Methodology
The vendor’s work aligned well with our goals as a health system and the way in which we are...
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CEO/President
Other Observations
We wanted to be more efficient, reduce the length of stay, and improve our billing process. We had...
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CEO/President
Relationship
I looked at other vendors, but I chose Navigant. I had worked with some of their key people in the...
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CEO/President
Project Results
When we wrapped up the project, we had exceeded all of the goals we had set. From a financial...
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CEO/President
Project Results
The vendor’s design work has been exceptional. The things that the vendor has helped us structurally...
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CEO/President
ROI and Cost
The vendor avoids charging for every little thing. If we need to figure something out, we just call...
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CEO/President
Tools and Methodology
I would absolutely buy the vendor’s services again. We just keep going back to the vendor. I don’t...
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CEO/President
Relationship
The vendor’s executives are highly involved. I get texts at least every other week from the...
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CEO/President
ROI and Cost
The vendor provides a great value, and I don’t know a lot of other firms that stack up when it comes...
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CEO/President
Relationship
If I were to give the vendor advice, it would be to never lose sight of the importance of the...
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CFO
Tools and Methodology
The vendor does a good job. We would not be as far along without them. I think Navigant would...
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CFO
Tools and Methodology
I was very adamant at the beginning; we set up some guardrails. I told Navigant I did not want to be...
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CFO
Tools and Methodology
I am very blunt and open with Navigant. They could identify barriers more quickly. They have a lot...
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CFO
Project Results
We have turned over several leaders. There were times I felt the engagement could have gone better,...
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CFO
Tools and Methodology
We were very clear that we did not want Navigant to come in if we would have to call them back in to...
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CFO
Project Results
The PMO is just such a terrific thing to leave behind. We will talk about Navigant for years to come...
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CFO
Sales and Contracting
I give Navigant a really hard time about their average hourly rate. They could have used some...
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CFO
People and Knowledge
The vendor’s strategy was really wrapped up in one person. That person is phenomenal and was a...
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CFO
Lessons Learned
We didn’t ask the vendor for support during the COVID-19 crisis. I have found no helpful consultants...
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CFO
People and Knowledge
Navigant could improve their self-awareness of who is a good fit and who is not a good fit in an...
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CEO/President
Project Results
The Navigant engagement was incredibly successful. We achieved the cost savings that we were looking...
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CEO/President
Other Observations
Navigant delivered what they said they were going to deliver, but a challenge is to not fall back...
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CEO/President
People and Knowledge
Navigant’s resources are taskmasters. They keep us very focused. With some other consulting firms,...
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CEO/President
Tools and Methodology
Most of the schedule delays were caused by us because of something we were working on internally. I...
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CEO/President
Project Results
Navigant met our expectations. They said that they could get X amount out, and they got X amount...
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CNO
Tools and Methodology
A recommendation that I would give to Navigant’s CEO is that the vendor should put their people on a...
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CNO
Project Results
I asked the vendor to create an annual summary for us, and they did that. It was really well done;...
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CNO
Tools and Methodology
We had a project management group that we met with frequently. The group consisted of a few people...
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CNO
ROI and Cost
Navigant helped us with more than just our financials. They focused on performance, safety quality,...
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CNO
Relationship
Navigant was a true partner. They were collaborative both on-site and remotely. Nothing that they...
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CNO
Relationship
The vendor avoided charging us for every little thing, and they exceeded our expectations. We met...
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CNO
Other Observations
A few of the vendor’s people didn’t have the right expertise, and we replaced those people. Overall,...
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CNO
Tools and Methodology
The execution of things could have been improved. There were times when the vendor wanted to move...
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CFO
Tools and Methodology
We had the understanding that we had some significant issues that we needed to address and actually...
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CFO
People and Knowledge
Some of Navigant’s resources were really good, but some were kind of weak. Navigant had the standard...
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VP/Other Executive
Relationship
Navigant has had a few webinars during this COVID-19 crisis, but they aren’t offering the same scale...
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VP/Other Executive
People and Knowledge
Navigant is doing an excellent job of meeting our needs. We were happy enough to use them on other...
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VP/Other Executive
Relationship
We work with lots of consultants, and I would say that my experience with Navigant has been pretty...
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VP/Other Executive
People and Knowledge
I have been very pleased. I have asked Navigant to do things that have not explicitly been within...
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