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Guidehouse (formerly Navigant) Financial Improvement Consulting Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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CMO

If I had a complaint, it would be that it was a challenge for the vendor to get us to the frontline....

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CMO

We were clear with our Guidehouse agreement. The expectations were successfully met. Our workstreams...

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CMO

Guidehouse gave me the way to go, but they didn’t get me to as granular of a level as I wanted to...

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CMO

Guidehouse came on board with several workstreams for us, and they wrapped things up quite...

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CMO

Everything Guidehouse did was favorable. They were very helpful in helping us restructure our...

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CMO

Guidehouse had a soup-to-nuts program for us, and a lot of their help was around the merger piece....

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CMO

We are now a smarter, better health system than we were when we started working with Guidehouse. We...

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CMO

Guidehouse needs more understanding of vertical alignment. What takes place at the frontlines needs...

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CMO

The vendor’s work aligned well with our goals as a health system and the way in which we are...

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CEO/President

We wanted to be more efficient, reduce the length of stay, and improve our billing process. We had...

Sep 2020
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CEO/President

I looked at other vendors, but I chose Navigant. I had worked with some of their key people in the...

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CEO/President

When we wrapped up the project, we had exceeded all of the goals we had set. From a financial...

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CEO/President

The vendor’s design work has been exceptional. The things that the vendor has helped us structurally...

Sep 2020
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CEO/President

The vendor avoids charging for every little thing. If we need to figure something out, we just call...

Sep 2020
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CEO/President

I would absolutely buy the vendor’s services again. We just keep going back to the vendor. I don’t...

Sep 2020
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CEO/President

The vendor’s executives are highly involved. I get texts at least every other week from the...

Sep 2020
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CEO/President

The vendor provides a great value, and I don’t know a lot of other firms that stack up when it comes...

Sep 2020
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CEO/President

If I were to give the vendor advice, it would be to never lose sight of the importance of the...

Sep 2020
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CFO

The vendor does a good job. We would not be as far along without them. I think Navigant would...

Jun 2020
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CFO

I was very adamant at the beginning; we set up some guardrails. I told Navigant I did not want to be...

Jun 2020
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CFO

I am very blunt and open with Navigant. They could identify barriers more quickly. They have a lot...

Jun 2020
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CFO

We have turned over several leaders. There were times I felt the engagement could have gone better,...

Jun 2020
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CFO

We were very clear that we did not want Navigant to come in if we would have to call them back in to...

Jun 2020
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CFO

The PMO is just such a terrific thing to leave behind. We will talk about Navigant for years to come...

Jun 2020
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CFO

I give Navigant a really hard time about their average hourly rate. They could have used some...

Jun 2020
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CFO

The vendor’s strategy was really wrapped up in one person. That person is phenomenal and was a...

Jun 2020
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CFO

We didn’t ask the vendor for support during the COVID-19 crisis. I have found no helpful consultants...

Jun 2020
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CFO

Navigant could improve their self-awareness of who is a good fit and who is not a good fit in an...

Jun 2020
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CEO/President

The Navigant engagement was incredibly successful. We achieved the cost savings that we were looking...

Jun 2020
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CEO/President

Navigant delivered what they said they were going to deliver, but a challenge is to not fall back...

Jun 2020
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CEO/President

Navigant’s resources are taskmasters. They keep us very focused. With some other consulting firms,...

Jun 2020
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CEO/President

Most of the schedule delays were caused by us because of something we were working on internally. I...

Jun 2020
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CEO/President

Navigant met our expectations. They said that they could get X amount out, and they got X amount...

Jun 2020
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CNO

A recommendation that I would give to Navigant’s CEO is that the vendor should put their people on a...

Jun 2020
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CNO

I asked the vendor to create an annual summary for us, and they did that. It was really well done;...

Jun 2020
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CNO

We had a project management group that we met with frequently. The group consisted of a few people...

Jun 2020
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CNO

Navigant helped us with more than just our financials. They focused on performance, safety quality,...

Jun 2020
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CNO

Navigant was a true partner. They were collaborative both on-site and remotely. Nothing that they...

Jun 2020
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CNO

The vendor avoided charging us for every little thing, and they exceeded our expectations. We met...

Jun 2020
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CNO

A few of the vendor’s people didn’t have the right expertise, and we replaced those people. Overall,...

Jun 2020
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CNO

The execution of things could have been improved. There were times when the vendor wanted to move...

Jun 2020
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CFO

We had the understanding that we had some significant issues that we needed to address and actually...

Jun 2020
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CFO

Some of Navigant’s resources were really good, but some were kind of weak. Navigant had the standard...

Jun 2020
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