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Guidehouse Financial Improvement Consulting Commentary
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Warren Whitford
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Financial Improvement Consulting 2023: A Look at Achieved Outcomes in a Financially Challenging Environment
Financial Improvement Consulting 2023:
A Look at Achieved Outcomes in a Financially Challenging Environment
October 2023
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Commentary Summary

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COO

Relationship, Relationship, Operations, Operations

Because we have known Guidehouse for a while and have done a few different things with them, they...

Jan 2024
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COO

Loyalty, Relationship, Relationship

Guidehouse has been great. They really try to personalize things for us, and we get to know the...

Jan 2024
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COO

Value, Value

Guidehouse does avoid charging for every little thing. I have been with other consulting firms where...

Jan 2024
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COO

Relationship, Relationship, Value, Value

Guidehouse has been helpful to us. We don't have this expertise in-house, so we have 1000% received...

Jan 2024
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CFO

Relationship, Relationship, Operations, Operations

Behind the scenes, Guidehouse had a lot of folks involved. They had a specific leader for each...

Jan 2024
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CFO

Relationship, Relationship, Value, Value

We are winding down the firm’s involvement because it is expensive, but the return on investment is...

Jan 2024
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CFO

Value, Value

We were in such a state that I don't know whether we scrutinized every invoice from the firm. They...

Jan 2024
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CFO

Relationship, Relationship, Operations, Operations

We had several people from the firm that we could reach out to. We knew who to reach out to and had...

Jan 2024
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COO

Loyalty, Loyalty, Operations, Operations

The firm's strategy just didn't seem very quick. We had several workstreams in areas like pharmacy,...

Dec 2023
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COO

Relationship, Services

One key strength of Guidehouse is the quality of their team. That was outstanding at every level....

Dec 2023
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COO

Value, Value

I don't feel like the firm's consultants had to travel as much as they did. I don't think they were...

Dec 2023
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CFO

Value, Value

I always have a problem with consulting fees. We were able to negotiate the original fee down, so...

Dec 2023
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CFO

Relationship, Relationship

Guidehouse’s strength of partnership is probably as good as it gets. They definitely gave us what we...

Dec 2023
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CFO

Relationship, Relationship

Guidehouse is at the top of the class. They are one of the heavyweights in the industry, and they...

Dec 2023
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CFO

Relationship, Relationship

How well Guidehouse executes things is different for different subjects. The firm was here when we...

Dec 2023
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CFO

Relationship, Relationship

I recommend that someone looking into Guidehouse be clear about exactly what the deliverables are...

Dec 2023
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CEO/President

Relationship, Relationship, Services, Services

Some of the information presented by the firm was inaccurate and required adjustments that were...

Dec 2023
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CEO/President

Loyalty, Loyalty

The most obvious outcome we wanted from Guidehouse was a detailed plan that had enough tangible...

Dec 2023
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CEO/President

Loyalty, Loyalty, Relationship, Relationship

During the interview process, we were looking for a true partnership to get us to where we needed to...

Dec 2023
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CEO/President

Loyalty, Loyalty

Our executives drove the selection process. We narrowed the search to three firms, but we went with...

Dec 2023
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CEO/President

Services

Guidehouse fell short a bit on the strategy side. I want to respect the people I work with, but I...

Dec 2023
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CEO/President

Value

One of the things Guidehouse did early on was estimate. They said they were going to be expensive...

Dec 2023
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CEO/President

Relationship, Relationship

Guidehouse was our partner, and they genuinely wanted to help us succeed. They were very...

Dec 2023
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CEO/President

Operations, Operations

What Guidehouse did well was help us identify the specific problems we needed to address. They...

Dec 2023
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CEO/President

Operations, Operations

One thing that was a problem was the volume of material being emailed to us by Guidehouse. It was...

Dec 2023
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CEO/President

Value

We have engaged the specific tactic that we were working on with Guidehouse, and it has been quite...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty, Operations, Operations

We considered a number of firms for our project, and we felt like Guidehouse had the best handle on...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship, Operations, Operations

For our project, we did not consider another firm. Knowing Guidehouse’s organization and the people...

Dec 2023
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VP/Other Executive

Operations, Operations

Our project went excellently. Guidehouse exceeded our expectations with their strategic perspective,...

Dec 2023
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(0)
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VP/Other Executive

Value, Value

We engaged Guidehouse in projects to capture cost savings in various areas where we thought we had...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Services

Guidehouse sort of met our expectations. They were able to identify low-hanging fruit and execute a...

Nov 2023
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VP/Other Executive

Relationship, Relationship

There was a fair amount of executive involvement from Guidehouse. Guidehouse’s reputation outside...

Nov 2023
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VP/Other Executive

Operations, Operations

There were some areas in the revenue cycle where some of my peers felt that Guidehouse was not very...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Guidehouse was brought in to do an evaluation and identify areas where we could reduce expenses and...

Oct 2023
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VP/Other Executive

Value, Value

The most valuable benefits we gained from Guidehouse were practice organization, optimization, and...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

We reorganized things, but that was based on a preexisting plan. Guidehouse was very useful in...

Aug 2023
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(0)
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VP/Other Executive

Operations, Operations

Guidehouse was not particularly helpful in the telehealth project or the structural reorganization project....

Aug 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Operations, Operations

The team from Guidehouse was very good. But there was turnover in the team that impacted a bit of...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

We wouldn’t ask Guidehouse to improve much, but the continuity in their teams and project leadership...

Aug 2023
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CNO

Relationship, Relationship, Relationship, Operations, Operations, Operations

We had a great person last time that I asked Guidehouse to bring back, and they did. With our last...

Jun 2023
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CNO

Operations, Operations, Operations, Value

We were very successful with the project we did with Guidehouse. We exceeded our financial goal....

Jun 2023
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CNO

Relationship, Relationship, Relationship, Operations

Guidehouse came to the table, and we shared what they were going to work on. They jumped right in...

Jun 2023
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(0)
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CNO

Relationship, Relationship, Relationship

Guidehouse has some very junior staff, and they have had some turnover, which has been a little...

Jun 2023
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(0)
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CNO

Relationship, Relationship, Relationship

Guidehouse doesn't have many strategy people. They have revenue cycle people and operational people....

Jun 2023
||
(0)
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CNO

Relationship, Relationship, Relationship, Services, Services, Services

One of the things I would like Guidehouse to do is just tell me when something is not really in...

Jun 2023
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(0)
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CNO

Relationship, Relationship, Relationship, Operations, Operations, Operations

When I worked in another organization and we used a different firm to do something similar, that...

Jun 2023
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