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Guidehouse (formerly Navigant) Revenue Cycle Outsourcing Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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VP/Other Executive

We needed to launch the capability to price our services based on the CMS Conditions of...

Jul 2021
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VP/Other Executive

We have always had very good cash flow for collections. We have identified opportunities for...

Jul 2021
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VP/Other Executive

We are not a big client, but Navigant has always been responsive to us, and the people they have are...

Jul 2021
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VP/Other Executive

When we went with Navigant initially, one of our big reasons was their advanced technology. Navigant...

Jul 2021
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CFO

We were looking for more of a partnership than traditional outsourcing. I was more concerned with...

Mar 2021
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CFO

An advantage of having an outsourced arrangement is the economies of scale that we can use as...

Mar 2021
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CFO

In the past, we had a very clean revenue cycle. However, maintaining that was costly because we were...

Dec 2020
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CFO

Guidehouse is using technology to check for routine things with a payer. For instance, there is a...

Dec 2020
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CFO

Before we were working with Guidehouse, we were spending more than we are now for the same...

Dec 2020
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CFO

We didn't really have any hiccups. That was a little unexpected. When COVID-19 began, Guidehouse...

Dec 2020
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CFO

The executives at Guidehouse keep me informed. They provide personal touchpoints to ensure we are...

Dec 2020
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CFO

There have been times when we have not quite exceeded the goals we were aiming for, but we just need...

Dec 2020
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CFO

Tracking data and metrics is definitely important, and working with Guidehouse, we can see the value...

Dec 2020
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CFO

I have been happy with Guidehouse; I would use them again. They meet expectations. I think it would...

Dec 2020
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CFO

Guidehouse is doing well, especially with their executive in charge right now, who I like a lot....

Dec 2020
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CFO

The rate that Guidehouse is charging us is reasonable in the marketplace. Guidehouse doesn’t...

Dec 2020
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CFO

Guidehouse is doing a pretty good job, but that is not to say that there aren't things that fall...

Dec 2020
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CFO

Guidehouse needs to focus most on denials. The follow-up requirements, especially with the private...

Dec 2020
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CFO

I would tell others that Guidehouse is like any other outsource vendor; we have to stay on top of...

Dec 2020
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CFO

The only reason Guidehouse is still here is our on-site representative. If we didn't have that...

Dec 2020
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CFO

During the COVID-19 crisis, Guidehouse hasn't been engaged to do anything more than what is required...

Dec 2020
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CFO

The visibility into Guidehouse's performance is very limited. They do provide dashboards, but I have...

Dec 2020
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CFO

In terms of our partnership, there isn't a lot of transparency. I don't think that our goals are...

Dec 2020
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CFO

I have seen some improvements over the years, but in terms of the ability to convey insights coming...

Nov 2020
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CFO

Guidehouse has definitely invested in technology, but they still have room for growth there. They...

Nov 2020
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CFO

There are a lot of opportunities for expansion. As health systems mature, they are realizing that...

Nov 2020
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CFO

Things have been going well. Obviously, the pandemic turned everything on its head. We did see dips...

Nov 2020
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Director

We had to get everybody working remotely in a week when COVID-19 hit. That transition happened very...

Nov 2020
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Director

Our work with Guidehouse is going well and was the right thing to do. We were looking for some...

Nov 2020
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Director

The project is huge, and there are a lot of things going on. Sometimes things don’t get done....

Nov 2020
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Director

For Guidehouse, the staff members and consultants are the leaders that report to the vendor. Some...

Nov 2020
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Director

I am very happy with our collaboration with Guidehouse in terms of figuring out strategically what...

Nov 2020
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Director

Some of our practices want to outsource their billing collections, which are a huge pain in terms of...

Aug 2020
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Director

We have pretty standard rates. Each rate is a percentage and depends on the specialty. Some areas,...

Aug 2020
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Director

Exceeded is a strong word. Navigant has met our expectations for sure. I have to look at things from...

Aug 2020
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Director

The quality of Navigant's staff is phenomenal. The vendor definitely works on being a good partner....

Aug 2020
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Director

There isn't much strategy. Navigant just told us what we would get and what we wouldn't get. They...

Aug 2020
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Director

We do have to do implementations in coordination with Navigant. They need to know what we are...

Aug 2020
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Director

Navigant is working really hard. The practices that use Navigant's services are stabilized. There...

Aug 2020
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Director

I don't think Navigant was doing a fantastic job in the past. They were going through a lot of...

Aug 2020
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Director

We do have practices that are going to come off of Navigant's services, but that is natural. At some...

Aug 2020
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