Guidehouse (formerly Navigant) Revenue Cycle Outsourcing
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Director

There are other organizations where the firm would be a good fit, and those organizations may not...

Dec 2021
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Director

I think I would purchase the firm's services again. We have had our challenges for sure. The...

Dec 2021
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Director

The firm does not consistently exceed expectations, but they meet expectations most of the time.

Dec 2021
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Director

The firm is actually hiring people to work full time, but the firm could improve the knowledge level...

Dec 2021
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Director

The firm provides a great willingness to listen and talk. Generally, their observations aren’t very...

Dec 2021
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Director

The firm is always willing to try. If we point things out that we think need to be done better, the...

Dec 2021
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Director

Due to the way the firm's contract is written, they really can't nickel-and-dime. The firm can't...

Dec 2021
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Director

The firm's executives are absolutely involved. The top leadership is involved in meetings regularly.

Dec 2021
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CFO

In any organization, there are going to be high and low performers. Guidehouse had a mix. There were...

Dec 2021
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CFO

Guidehouse executed well. Sometimes, the work took longer than it would have if we had done it...

Dec 2021
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CFO

There was a lot of executive presence, and the executives were all available whenever we needed...

Dec 2021
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CFO

We had a pretty good contract with Guidehouse. They did the work for a relatively reasonable fee,...

Dec 2021
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CFO

Guidehouse's platform is really good. Their metrics platform gives us visibility at the account...

Dec 2021
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CFO

I have worked with Guidehouse extensively, and I am very impressed with what they do. I am impressed...

Dec 2021
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CFO

I have been very pleased with Guidehouse's services and responses. We had a challenging...

Dec 2021
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CFO

Guidehouse hired some of the staff members who are at our organization, and I am impressed with...

Dec 2021
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CFO

Guidehouse exceeded expectations. The information and reports that they provided to us were top...

Nov 2021
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CFO

I was really impressed with the firm's execution. No matter what my request was, Guidehouse would...

Nov 2021
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CFO

Our organization went through a change, and Guidehouse worked with us through the transition. They...

Nov 2021
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CFO

The contract was one set price, so there was no nickel-and-diming. The firm has never come to me and...

Nov 2021
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CFO

Guidehouse has to figure out how to manage things at a middle level. They need a little more...

Nov 2021
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CFO

Guidehouse has improved in the past year. Before, people told me our revenue cycle was a mess and...

Nov 2021
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CFO

When we needed improvements, I asked Guidehouse to give me more FTEs. Guidehouse wasn't collecting...

Nov 2021
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CFO

I expect that Guidehouse will collect all my money. I would say absolutely they have exceeded...

Nov 2021
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CFO

One of the consultants Guidehouse gave me isn't as strong as the others. I have to help that...

Nov 2021
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CFO

I have to drive Guidehouse’s strategic direction. They are good at doing what I tell them to do....

Nov 2021
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CFO

We are appreciative of Guidehouse’s relationship. To them, the relationship is everything. Our...

Nov 2021
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Director

Guidehouse worked well with our patient access department. They were very accommodating in helping...

Nov 2021
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Director

Guidehouse did not always exceed our expectations, but they did on certain things where they made...

Nov 2021
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Director

Guidehouse could have had better tracking of documentation. They utilized their proprietary system,...

Nov 2021
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Director

Guidehouse is good to work with, and they understand the billing process. Clients can’t be hands...

Nov 2021
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VP/Other Executive

We needed to launch the capability to price our services based on the CMS Conditions of...

Jul 2021
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VP/Other Executive

We have always had very good cash flow for collections. We have identified opportunities for...

Jul 2021
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VP/Other Executive

We are not a big client, but Navigant has always been responsive to us, and the people they have are...

Jul 2021
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VP/Other Executive

When we went with Navigant initially, one of our big reasons was their advanced technology. Navigant...

Jul 2021
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