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User Commentary

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Director

We have regular meetings with Halo Health. A couple of folks connect with us and go through...

Sep 2021
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Director

Halo Health's system is very integrated into our health system. It is used every day by many users....

Sep 2021
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Director

The folks that manage the on-call side love the setup. We used to have a spreadsheet, and that was a...

Sep 2021
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Director

In the beginning, we felt that Halo Health was nickel-and-diming us because of the licensing model,...

Sep 2021
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Manager

We get alerts and messages on our phones about product updates. Halo is very informative about those...

Aug 2021
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Manager

There is a function of Halo that allows other providers on the platform to message providers outside...

Aug 2021
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Manager

Halo is a good product that I would recommend. The stability is very good. We have had a few little...

Aug 2021
||
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Manager

We had an issue with Halo’s notification tool. Our PC users didn’t have a fully logged-into device,...

Aug 2021
||
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CMIO

There were some functionalities that were glossed over and made to look a lot more functional than...

Aug 2021
||
(0)
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CMIO

Some of the older systems are no longer compatible, and end users aren’t going to be able to use...

Aug 2021
||
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CMIO

Halo Health truly makes the effort when they find out there is an error or a problem.

Aug 2021
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Director

The way we use Halo is very basic. We just use it for provider-to-provider secure text messaging. We...

Jul 2021
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Director

The providers love Halo. It is a great tool for them to use, and it enables them to be more mobile...

Jul 2021
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Manager

Halo is fabulous. Our group has benefitted greatly from its use in communicating not only within our...

Jul 2021
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Director

I would like to be better aware of who is actually signed in and online with Halo within our...

Jul 2021
||
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Director

The vendor has been great to work with. Our sales representative is very knowledgeable and very...

Jul 2021
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Manager

I would recommend Halo because it is very user friendly. It allows for communication between our...

Jul 2021
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Manager

Halo Health meets most of our needs, but they could incorporate functionality like call schedules so...

Jul 2021
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Manager

Halo Health is always there to support us. If I have any questions, I can contact them and get a response....

Jul 2021
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Manager

It is very easy to get into Halo. As an administrator, all I have to do is go in. The buttons are...

Jul 2021
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Analyst/Coordinator

In the past, Halo Health has done a couple of system maintenance things where they have given us a...

Jul 2021
||
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Analyst/Coordinator

We really love Halo. Because of some organizational changes, we were forced to use it, but we have...

Jul 2021
||
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Analyst/Coordinator

Our integration with our EMR is not what we were hoping it would be. It was supposed to allow staff...

Jul 2021
||
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Analyst/Coordinator

The only thing that we get a lot of complaints about is that it is very hard to print a picture that...

Jul 2021
||
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Analyst/Coordinator

Halo has been pretty consistent since we started with the product. The only interaction we have with...

Jul 2021
||
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VP/Other Executive

Things with Halo have been positive. It is nice to know that we have a HIPAA-compliant messaging...

Jul 2021
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VP/Other Executive

People have complained that the messages from Halo go away after a certain period of time, so if...

Jul 2021
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VP/Other Executive

We have only ever had one issue with Halo. The vendor has been really good for us. The one time we...

Jul 2021
||
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Manager

We were looking for a secure way to communicate. We had no secure communication systems that we...

Jul 2021
||
(0)
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Manager

I don't have any issues with Halo's support people. They always take care of any issues, but I...

Jul 2021
||
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Manager

I like the intuitiveness of Halo for the end users, and it is very simple and easy to use. Using...

Jul 2021
||
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Manager

I like Halo’s customer support. The customer support people respond quickly and don't close a ticket...

Jul 2021
||
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Manager

When we were training, Halo went through a lot of turnover, so some of the staff members who were...

Jul 2021
||
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Manager

It would be nice if Halo integrated with our electronic health records, but it does not.

Jul 2021
||
(0)
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Manager

I had some issues with the initial contract and felt like something wasn't right. So I asked the...

Jul 2021
||
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Manager

We don't really integrate Halo with anything else. There are a lot of extra capabilities that we...

Jul 2021
||
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Director

Our primary outcome has been efficiency. We have moved our call teams onto Halo, and it is just much...

Jul 2021
||
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Director

I am really trying to get ahold of the appropriate use of the software. The nurses are not to...

Jul 2021
||
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Director

Halo has a process where we can notate a message as inappropriate, and there is a report of all the...

Jul 2021
||
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Analyst/Coordinator

We did a lot more work around building teams in Halo than we did previously. People were using Halo...

Jul 2021
||
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Analyst/Coordinator

Halo Health often asks us for feedback. They want to know how they can make the product better and...

Jul 2021
||
(0)
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Analyst/Coordinator

We have seen several great benefits from implementing Halo. It allows us to quickly reach doctors...

Jul 2021
||
(0)
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Analyst/Coordinator

We have really enjoyed the Gatekeeper functionality from Halo Health. Previously, if surgeons were...

Jul 2021
||
(0)
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Director

I wouldn't buy Halo again. That is only because we consciously made a decision to move away from...

Jul 2021
||
(0)
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Director

I didn't feel like Halo Health was nickel-and-diming us, but they had too many failures to demand as...

Jul 2021
||
(0)
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Director

Halo Health is small enough and responsive enough that if we need to talk to someone on the...

Jul 2021
||
(0)
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Analyst/Coordinator

Halo Health is a vendor that I extremely appreciate. They are extremely responsive. They are very...

Jul 2021
||
(0)
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Analyst/Coordinator

Halo is more efficient than the old way of doing things where we would page a provider and wait for...

Jul 2021
||
(0)
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Analyst/Coordinator

I really appreciate the ability to send photos and videos through Halo. That really helps. From a...

Jul 2021
||
(0)
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Analyst/Coordinator

Halo has patient-centric messaging. Instead of somebody having to put in the message to patient...

Jul 2021
||
(0)
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Analyst/Coordinator

We have really streamlined communication between our clinical teams, and that is great. The other...

Jul 2021
||
(0)
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Analyst/Coordinator

I would like to be able to integrate Halo with our nurse call system so that when a patient hits...

Jul 2021
||
(0)
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Manager

We are moving to another system to replace Halo. This is an enterprise decision that is not related...

Jul 2021
||
(0)
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Manager

We have had a very good relationship with Halo Health over the years. They have been very...

Jul 2021
||
(0)
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 or  to see details.

Manager

We don't get nickel-and-dimed. We work out contract details, and they stay that way.

Jul 2021
||
(0)
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 or  to see details.

Manager

In the last couple of years, Halo Health has been great about notifying us about upgrades. For...

Jul 2021
||
(0)
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Manager

Our chief frustrations have been delays and the time it takes to roll out new features that we...

Jul 2021
||
(0)
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Manager

Our primary purpose for the system was to achieve clinical messaging, and it fulfilled that. We are...

Jul 2021
||
(0)
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Manager

We had multiple features that we had within our price point, but we weren't using everything that we...

Jul 2021
||
(0)
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Manager

Halo is very simple to use. I set up and educate all my new employees on Halo. It does exactly what...

Jul 2021
||
(0)
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Manager

With Halo, we aren't able to scan a file into a PDF and be HIPAA compliant. The ability to do that...

Jul 2021
||
(0)
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Manager

I can email the vendor's support people every time I have an issue. My contact gets back to me right...

Jul 2021
||
(0)
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VP/Other Executive

Our transition to Halo was fine. We are doing things a little differently, but Halo Health was super...

Jul 2021
||
(0)
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VP/Other Executive

Halo is working out really well for us. The vendor is showing a very good propensity for solving the...

Jul 2021
||
(0)
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VP/Other Executive

At one point, Halo Health knew that they couldn't meet certain requirements. So they went back to...

Jul 2021
||
(0)
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VP/Other Executive

Halo works great for picture sharing and for our day-in and day-out communications. Our problem was...

Jul 2021
||
(0)
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VP/Other Executive

We seem to get good resources from Halo. I am impressed with the way that they do things. The vendor...

Jul 2021
||
(0)
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VP/Other Executive

We have partners who are headed in Halo's direction, and we want to do better about contacting care...

Jul 2021
||
(0)
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Manager

Halo is an easy, very adaptable product. Halo Health is very straightforward with their fees. I...

Jul 2021
||
(0)
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Analyst/Coordinator

I don't see Halo going anywhere. Our doctors use it quite often. The solution lets us know when it...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

The platform that Halo Health uses for messaging is very stable and easy to use. We use it primarily...

Jun 2021
||
(0)
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Manager

The support from Halo Health is good. The support people are responsive to our needs and help us...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

I wish that Halo Health also offered a calling feature to the product. There are times that we need...

Jun 2021
||
(0)
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Manager

Halo is really easy to use. It is just easy to add additional providers. I just go in, do it, and it...

Jun 2021
||
(0)
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 or  to see details.

Manager

It would be nice to have a longer history of messages. I think Halo drops messages off at 30 days....

Jun 2021
||
(0)
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Manager

We have had a wonderful experience with Halo Health. We have a great partnership. We aren't just a...

Jun 2021
||
(0)
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Manager

One of the pros of Halo Health is that they are very transparent. They showed us the statement of...

Jun 2021
||
(0)
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Manager

The uptime is amazing and phenomenal. There were a few glitches with some previous versions of the...

Jun 2021
||
(0)
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Manager

We have loved the level of personalized service that Halo Health has promised. Halo Health continues...

Jun 2021
||
(0)
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Manager

We started down the RFP process, and there was pretty much a unanimous decision to go with Halo...

Jun 2021
||
(0)
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Manager

During the peak of COVID-19, Halo Health did remote support during the go-live week. That wasn't the...

Jun 2021
||
(0)
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 or  to see details.

Manager

Halo Health has been extremely helpful with conducting training, even some ad hoc training that we...

Jun 2021
||
(0)
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Manager

Integration is an opportunity for improvement for Halo Health. Halo integrates with some programs,...

Jun 2021
||
(0)
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Manager

Halo Health's biggest opportunity has to do with the reporting functionality. Halo has a few canned...

Jun 2021
||
(0)
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Manager

There are some opportunities within the contact card to be able to search some fields and get...

Jun 2021
||
(0)
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Manager

Halo is really simple to use. Halo Health does a fantastic job in comparison to their competitors....

Jun 2021
||
(0)
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Director

I love Halo. It is now a verb. Just like we would ask whether we have Googled someone, we ask if...

May 2021
||
(0)
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Director

Halo is run by a doctor and supported by clinicians. Therefore, they have a good understanding of...

May 2021
||
(0)
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Director

Halo Health has a large client base, and they have gotten a lot of feedback on what works well and...

May 2021
||
(0)
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Director

We love the system. It is great and easy to use, and providers love it. We have already recommended...

May 2021
||
(0)
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Director

There is another vendor's system that has really emerged. We have used it before, but we like Halo...

May 2021
||
(0)
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CCO

The vendor hasn't helped us quantify outcomes, but the system is low maintenance. It is simple and...

May 2021
||
(0)
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CCO

Prior to Halo, we did not have a singular way to send out urgent communication to all of our...

May 2021
||
(0)
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CCO

A big value is the immediacy of care teams being able to contact each other around patient care, and...

May 2021
||
(0)
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CCO

We had some legacy systems that we got rid of as a result of getting Halo, so that showed some...

May 2021
||
(0)
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CCO

The team has been very responsive at Halo Health. The vendor provided at-the-elbow support during...

May 2021
||
(0)
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CCO

One of the challenges we have is that our IT department has some security concerns because the...

May 2021
||
(0)
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CMO

We can set up a physician on the app even if the physician's organization doesn't have Halo. If I...

Apr 2021
||
(0)
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CMIO

Halo is so efficient that it has increased our provider collaboration. At its core, Halo is a secure...

Mar 2021
||
(0)
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Manager

We haven't really needed any training or support from Halo Health for a while. But when we do reach...

Mar 2021
||
(0)
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Manager

When a phone call comes into our office regarding a consultation, we send the information through...

Mar 2021
||
(0)
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Manager

Halo can't totally integrate with our EHR. All of our hospitals are on different platforms, and...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor's communication is very good. They probably send out training in their emails with...

Feb 2021
||
(0)
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Analyst/Coordinator

Halo Health has always been super responsive and receptive any time we reach out. They are easy to...

Feb 2021
||
(0)
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Analyst/Coordinator

We have added the scheduling module, and we will be adding another module that will give us the...

Feb 2021
||
(0)
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Analyst/Coordinator

Halo Health is easy to learn to use. If a user can send simple text messages, they can use this...

Feb 2021
||
(0)
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 or  to see details.

Manager

Halo is working on many things right now that we are interested in. We just have to take things one...

Feb 2021
||
(0)
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Manager

Halo Health has been very good. They actually reached out to us about some of their new capabilities...

Feb 2021
||
(0)
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Manager

In some ways, Halo is customizable. One thing we really liked about it is that it was easy for us to...

Feb 2021
||
(0)
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Director

Halo was extremely painful to implement just because there was so much change. Now people tell us we...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

Halo Health is flexible, easy to work with, and great at helping us with change management. They are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Halo Health's upgrades are getting better because Halo Health is listening. In general, mobile...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Halo Health does not nickel-and-dime me. They try to, but I don't let them. They are open to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We have to upgrade the system, and occasionally, that causes problems with compatibility. For the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

There are a couple of vendor systems that have come up that could be replacement options for Halo,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

If the decision were up to me, I would buy Halo again. It has been a very effective communication...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The vendor keeps their promises. The vendor pretty much delivered what they promised. I really had...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The initial training from Halo Health was okay. Something that could improve the training is a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We needed a tool to securely message and schedule. The outcomes that we get from the system are what...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like Halo Health's support. Halo Health is very responsive. They get us answers right away...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The requests that we get for Halo from users are usually simple. In those situations, we show users...

Jan 2021
||
(0)
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 or  to see details.

Manager

A few of the initial sales-pitch promises with Halo Health fell through, such as the ability to...

Jan 2021
||
(0)
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 or  to see details.

Physician

Halo works as promoted. The general integration works, and the product is very high quality. Halo is...

Jan 2021
||
(0)
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Physician

I don’t think the limitation issues are around the technology. The issues are in how Halo is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use Halo for our secure communications and texting between our healthcare professionals. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Halo works really well with integration for schedules. Halo also works really well in allowing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Halo is a highly customizable solution that is really focused on clinical workflows.

Dec 2020
||
(0)
 Thank you  Helpful

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CMIO

I actually like Halo Health a lot. We have been very, very successful with them. They have developed...

Dec 2020
||
(0)
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CMIO

Halo's one glaring shortcoming that is probably is not solvable by Halo Health is that they are not...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

With Halo Health, there is a lack of notifications when there are updates. We haven't had training...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Halo Health has a different platform that we haven't moved to yet. For the features that we use on...

Dec 2020
||
(0)
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 or  to see details.

CIO

When we first started with Halo Health years ago, they were a fairly new company, and we had access...

Dec 2020
||
(0)
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Director

We have had very few issues, but the issues we have had have been addressed very quickly by Halo...

Nov 2020
||
(0)
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Director

We didn't even have one problem with Halo during COVID-19. The platform just worked for us. There...

Nov 2020
||
(0)
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 or  to see details.

Director

When we looked at vendors, we chose Halo Health because their platform was less expensive than other...

Nov 2020
||
(0)
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Director

Halo Health has been very helpful. They held our hands as we walked through things. We had a lot of...

Nov 2020
||
(0)
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Director

Halo is a very solid platform. It has not changed much. I wouldn't say that we have had many...

Nov 2020
||
(0)
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