Commentary Summary
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User Commentary
Culture, Value
The vendor charges us for each individual license even though we have some people who will never log...
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Operations
Our upgrade was extremely uncoordinated. We thought it was coordinated, and then we gave the vendor...
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Relationship
The symplr support people always get right back to me, and we have regular meetings with symplr's leadership....
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Product
Because we are community connected, we can message throughout our community, but our reports are...
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Operations
symplr did a good job with the implementation. Training has not been an issue. Additionally, when...
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Product
Clinical Communications is doing the job. We haven't taken advantage of some of symplr’s...
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Product
The desired functionality that comes up most often is the ability to send a delayed message and set...
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Loyalty, Product
With Clinical Communications, we are not measuring tangible outcomes, but we are not sending...
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Product
Our interoperability goals have been stalled due to issues with physician use and whether or not the...
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Loyalty, Relationship
I haven't worked with a vendor yet that is proactive; however, symplr sends out automated messages...
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Product, Value
The improvement we have seen with critical teams using Clinical Communications has been amazing. We...
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Loyalty
The interhospital communications side for room teams is a little lacking. Our room teams have...
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Culture, Operations
We need more communication from symplr for training and for them to supply us with materials. I...
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Relationship, Product
The caveat for symplr is they are fantastic at call schedules and emergency communications, but...
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Culture, Operations
The system has everything that was promised, and the predelivery was eventually done within a while...
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Operations
symplr’s implementation process was fantastic. However, from an implementation services standpoint,...
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Culture, Relationship
Product support is one area where symplr really shines. Their support is the best support I have had...
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Relationship
symplr’s support team is excellent. They respond very quickly and are very thorough and willing to...
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Product
I like what symplr Clinical Communications does. It is a good product that serves its purpose very...
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Product
Clinical Communications is a pretty self-sufficient system. It is a very easy product to use. That...
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Loyalty, Value
The simplicity of Clinical Communications is really what is key. It just works. We have very few...
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Culture, Relationship
One benefit for us in our area was that there was a heavy symplr presence already. That made things...
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Product
We like the overall simplicity of the system. It just works and is not complex. It doesn’t require a...
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Culture
symplr has been strong-arming us to pay invoices that they cut and send to us without any...
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Culture
The Halo platform was well liked by the clinicians. Some of them have moved to another communication...
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Product
We still have issues with secure communication and timeliness when it comes to the system. For the...
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Operations, Product
Halo Health is a good solution. We haven't had many problems with the vendor's services or with the...
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Product
We would like poster signs to hang up around organizations to show messaging etiquette. Providers do...
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Product
We use Clinical Communications to communicate with our providers after hours. That makes...
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Operations, Product
One of symplr’s upgrades did not go over very well. The absolute changing of the logo was difficult....
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Operations, Product
Knowing how to search for people in Clinical Communications seems to be difficult for folks. We had...
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Relationship
I have had nothing but a good and consistent experience with symplr over the years. Their customer...
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Product
The fact that the symplr app itself is encrypted is nice. We don't have to encrypt the phones. I do...
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Culture, Loyalty
I probably wouldn't buy from symplr again. The product does what we need it to do, but the vendor...
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Value
Clinical Communications has challenges working with many of our workflows. Also, our clinical...
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Product, Value
symplr has been a true partner in developing our platform and strategy around removing pagers and...
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Relationship
The vendor is focused on the right things and is open to feedback. That is something that I like...
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Culture
The jury is out on where symplr's prices are going. The vendor wants to sell us more verticals, but...
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Loyalty
As Epic continues to develop their secure chat workflows, they are bringing in a VoIP product. If...
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Relationship, Product
When symplr took over the system, they switched databases, servers, and everything else over to...
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Product
I really don't have very many complaints about Clinical Communications. It is a pretty solid...
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Product
One issue with Clinical Communications that we have is that it is notoriously hard for one of our...
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Product
Ideally, if I could have Clinical Communications wrapped up into one of my other systems, I would...
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Relationship
I don't really have to do too much with Clinical Communications. symplr has good support and is very...
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Value
The cost of Clinical Communications is very reasonable, and it is pretty straightforward. The vendor...
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Product
In the last few months, we had a couple of upgrades. Once they went live, things kind of were...
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Product
Clinical Communications is very easy to use. I use it on my phone all the time.
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Operations
During the initial go-live, symplr was very easy to work with. The support during the go-live was...
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Operations, Product
We are very happy with symplr. I joined a webinar the other day with symplr where they talked about...
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Operations, Product
Our team has commented on some of the upgrades that symplr has done. The upgrades reflect the...
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Product
There is not a whole lot to the messaging system, but it is easy to search. What we don’t like is...
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Product
Our on-call providers enjoy the communication that comes from the product. Our nurses really love...
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Relationship
symplr is responsive, quick, and willing to help make sure we get our devices configured. We do not...
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Product
I am on the platform a lot. It is really easy to use. I don't have any problems with the platform....
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Product
We cannot upload from our phones in the symplr platform. If I want to share a document with someone,...
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Relationship
I have worked with symplr’s support team only once, and they were great. They explained everything...
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Loyalty, Product
We duplicate our work often. If there were a possibility to integrate Clinical Communications with...
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Product
We do not have a lot of challenges with symplr's system. It is a pretty simple solution in terms of...
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Culture, Loyalty, Value
symplr is way overpriced for what we use, and we are probably going to move away from them. We...
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Culture, Value
With Halo Health, everything is about price. That is the reason we haven't bought any of the...
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Operations, Product
symplr does upgrades periodically, and the upgrades are seamless. We have never had any bumps with...
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Culture, Relationship
We don't have a lot of interaction with symplr's executives, and we are not happy with the...
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Product
Our biggest challenge with the product is the number of different ways we can communicate with...
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Relationship
symplr is responsive enough to let us know when they have an outage, but they aren't responsive...
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Loyalty, Product
Our biggest struggle with the system is downtime. We primarily use the system for text messages, and...
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Product
The product is very intuitive and reliable. It enables a health information exchange for our end...
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Relationship
symplr doesn’t keep all of their promises because there has been an incredible delay, and there has...
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Product
There have been a couple of issues with clarification. For instance, the schedules will be shared...
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Product
The integration between the Halo Health product and our EMR is nonexistent. The process of matching...
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Product, Product
The product does have some integrations, which work really well. But there is still an opportunity...
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Culture, Culture, Relationship, Relationship, Product, Product
There were a handful of promises that were made as we were going live, and they still haven't been...
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Product, Product
We had a critical incident where the system went down, and we didn't have a backup available because...
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Culture, Culture
During the RFP process and the contracting phase, symplr mentioned that we would be able to pull in...
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Relationship, Relationship, Product, Product
Prior to 18 months ago, Halo Health did a great job with consistently sending out notifications...
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Relationship, Relationship
We recently had a series of unplanned instances of downtime. That was really frustrating because the...
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Culture, Culture, Value, Value
We don’t have a whole lot of equipment or anything, but symplr also doesn’t have an enterprise...
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Relationship, Relationship
We did something with symplr, and there was a miscommunication. I thought we were very clear. With...
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Operations, Operations
There is literally no training involved with symplr's system. We can open the box and just go with...
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Product, Product
symplr's system is working for what we need it for. The functionality we have is amazing. symplr...
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Relationship, Relationship
If we have a question, the vendor is quick to offer a suggestion. Usually, as soon as there is an...
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Product, Product, Value, Value
We have found a lot of benefits to using the product. A lot of our workflows use the product.
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Culture, Culture, Relationship, Relationship
Before the vendor was symplr, we felt like they kept more of their promises. The vendor still keeps...
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Product, Product
We like the product's flexibility and how well it can integrate with our EMR. A lot of our community...
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Product, Product
The way that the system interacts with other instances of the product has room for improvement. It...
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Loyalty, Loyalty, Value, Value
The vendor has said that the system will have a significant price increase. That will bring our...
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Product
The system's ease of use encourages adoption. That has been a big benefit along with the inclusion...
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Product
The keyboard and things such as Siri dictation aren't considered HIPAA compliant. The vendor can't...
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Product
There is a handful of minor limitations to the product. We would like the ability to set a delivery...
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Relationship
Generally, we get very quick responses from the support team. There has been a handful of times...
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Relationship
The vendor continues to be responsive to our needs. We have been pretty happy with the service we...
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Loyalty
We are actually looking at expanding our footprint with the product. symplr has some additional...
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Culture, Loyalty, Relationship
Our only concern is that Halo Health has been purchased by symplr. symplr has a lot of different...
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Operations
When we rolled out a big enhancement a couple of years ago, that was the last time we really had any...
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Relationship, Product
There are some little enhancements to the feature functionality that we would like that we have...
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Relationship
Halo Health expects us to be an adult and log in and select roles, locations, and rooms. That has...
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Product
The Halo Health app does some horrible scaling, and the pictures come out looking terrible. So we...
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Product
Halo Health said the product did a lot of the things that our last product did. And when we got into...
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Relationship, Product
Halo Health's app is fantastic for when we have complex call schedules. The vendor has some really...
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Loyalty, Relationship, Operations
symplr has aggressively implemented things that we have suggested and requested. While working in...
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Operations
symplr’s implementation team was telling us to figure things out ourselves. So if customers don't...
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Culture, Product
We had expectations that symplr's sign-in process would be similar to everybody else's processes in...
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Operations
Another vendor's system was probably a little easier to navigate. The symplr system requires more...
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Relationship
symplr has had high-level executive involvement in all of our issues and has been extremely helpful....
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Culture, Relationship
After we signed our contract with Halo Health, they were acquired by symplr. Halo Health had that...
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Product
In terms of the overall product, nobody else that I know of is doing the same things. Nobody else...
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Loyalty, Relationship
Up to a certain point, Halo Health had been very focused on the outpatient side of things, and their...
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Product
Halo Health's system covers spotty Wi-Fi with a reminder if patients don't read something. So if...
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Product
Our hospital was using Microsoft Excel spreadsheets and Google Calendar to manage call schedules,...
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Value
The vendor hasn’t charged us for any additional support or any additional functionality that they...
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Product, Value
If we have people that are on critical teams and they don't respond to a message, Halo Health has...
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