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Interoperability (formerly Medicity)
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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CEO/President

Our experience with Medicity has been good. They have fantastic products at the core. They need to...

Oct 2021
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CEO/President

Health Catalyst has not embraced the merger and has never brought Medicity and DOS together in an...

Oct 2021
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(0)
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CEO/President

It has been sad to watch what has happened with Medicity. We are going to be replacing Health...

Sep 2021
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(0)
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CEO/President

Health Catalyst has continued to support the Medicity platform, but the response times have gotten...

Sep 2021
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(0)
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Manager

Health Catalyst is our interface for results and delivery. It works really well. We are able to set...

Aug 2021
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(0)
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Manager

Health Catalyst is pretty quick to address issues. They are really knowledgeable. Our team from...

Aug 2021
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(0)
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CEO/President

We have decided to leave Health Catalyst and go with a different vendor. We have been dissatisfied...

Aug 2021
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(0)
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CEO/President

We have been frustrated with our experience with the Medicity system. We have been baffled by the...

Aug 2021
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Manager

Health Catalyst has done some customizations for us that we have desperately needed. It is great to...

Jul 2021
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(0)
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Manager

When we signed our last contract with Health Catalyst, pretty much everything was covered under our...

Jul 2021
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(0)
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Manager

I am sure there is functionality in the Health Catalyst system that we don’t know about that we...

Jul 2021
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(0)
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Manager

We have someone from Health Catalyst at our beck and call. They manage to do anything we need. The...

Jul 2021
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(0)
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Director

The solution's strength is that it works in line with provider information at the point of...

Jul 2021
||
(0)
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Analyst/Coordinator

Recently, Health Catalyst hasn't been very responsive. It has taken a while to assign somebody to...

Jan 2021
||
(0)
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Analyst/Coordinator

The software is limited. It isn't very customizable. Other organizations need to understand the...

Jan 2021
||
(0)
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VP/Other Executive

Health Catalyst's support people have been very helpful and responsive to us during the COVID-19...

Jan 2021
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(0)
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VP/Other Executive

Since Medicity was purchased by Health Catalyst, the vendor hasn't invested in the interoperability...

Jan 2021
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(0)
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Analyst/Coordinator

I am not aware of any ongoing training. I think the vendor has a social platform, but I forget what...

Jan 2021
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(0)
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Analyst/Coordinator

For the most part, we don't have any issues with the system. It is pretty stable and intuitive. We...

Jan 2021
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(0)
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Manager

Health Catalyst supported us pretty well throughout the COVID-19 pandemic. Not a lot changed, but we...

Jan 2021
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(0)
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Manager

Health Catalyst is obviously busy supporting other clients besides us, so the only time we really...

Jan 2021
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(0)
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Manager

I wish Health Catalyst would be more proactive in reaching out to us with what they are working on...

Jan 2021
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(0)
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Manager

We are very pleased with the product's functionality. For the most part, we have received our...

Jan 2021
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(0)
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Manager

Health Catalyst has done really well with connections to state HIEs. They have done well not just...

Jan 2021
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(0)
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Manager

There are so many CMS mandates coming at us, and I would like Health Catalyst to make sure that...

Jan 2021
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(0)
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Manager

Health Catalyst is HITRUST certified. HITRUST is the gold standard of what we want to work with....

Jan 2021
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(0)
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Manager

Health Catalyst typically avoids charging us for every little thing. That does not happen 100% of...

Jan 2021
||
(0)
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Manager

Updates with Health Catalyst have been pretty good. There have been a few delays that were not...

Jan 2021
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(0)
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Manager

Health Catalyst is working on some upgrades for the CMS final rule. That is a process, but we do not...

Jan 2021
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(0)
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VP/Other Executive

Our needs are changing, and it is unclear whether we need a full HIE solution. That is not a...

Jan 2021
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(0)
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VP/Other Executive

The support we have been getting from Health Catalyst has been solid. We get resolutions to our...

Jan 2021
||
(0)
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Manager

The system has a very specific function for us. I don’t know what else is out there or what other...

Dec 2020
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(0)
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Director

The pricing model for Health Catalyst changed when they purchased Medicity. We were quoted a price...

Dec 2020
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(0)
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Director

The staff members at Health Catalyst are good. They are helpful and always trying to communicate...

Dec 2020
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(0)
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Director

Generally, the suggestions that Health Catalyst makes to us are good. However, if I dive deeper, I...

Dec 2020
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(0)
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Manager

There were actually a lot of issues with our upgrades, but Health Catalyst was right there to help...

Dec 2020
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(0)
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Manager

Health Catalyst’s system does everything that we want it to do and often a little more. If we ask...

Dec 2020
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(0)
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Manager

The product is very easy for us to use. A lot of times, the system just spits out what we need, and...

Dec 2020
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(0)
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Manager

The primary engineer that we have worked with from Health Catalyst has helped us to build things....

Dec 2020
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(0)
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Manager

Health Catalyst’s executives check in with me regularly, but they know that I get annoyed if they...

Dec 2020
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(0)
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Manager

Health Catalyst did such an amazing job this year with their virtual conference and bringing in so...

Dec 2020
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(0)
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COO

The technology really hasn't changed much. It is very well established and works exactly the way it...

Dec 2020
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(0)
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COO

I like that the product is direct and is a solid, seasoned product. We really take advantage of the...

Dec 2020
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(0)
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COO

When we need to reach out to the vendor's support people, they are there. They have supported us...

Dec 2020
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(0)
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COO

The vendor is proactive. There are routine communication pushes when there is downtime. We get that...

Dec 2020
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(0)
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COO

Judging from our latest contract, we get a lot of value for our money. When we renegotiated our...

Dec 2020
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(0)
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COO

When we switched to the Health Catalyst product, we were a little apprehensive. Our previous vendor...

Dec 2020
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(0)
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COO

I would recommend Health Catalyst. The person that does interfacing for us is very particular. I...

Dec 2020
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(0)
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COO

The vendor doesn’t miss a beat. There is no indication that the quality of service that we get will...

Dec 2020
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(0)
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Manager

Health Catalyst doesn’t avoid charging for every little thing. We have had to do a lot of extra work...

Nov 2020
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(0)
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Manager

I wasn’t involved in the initial implementation, but I think it went fairly smoothly. However, with...

Nov 2020
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(0)
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Manager

Once the product is working and in production, I would definitely rate it highly for integration...

Nov 2020
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(0)
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Manager

The product is fairly simple for end users. The overall interface is fairly simplistic and straight...

Nov 2020
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(0)
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Manager

The support we get from Health Catalyst isn’t very formal. We just have a contact that we talk to. I...

Nov 2020
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(0)
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Manager

We haven’t received our money’s worth with the product. We paid a lot and haven’t gotten any...

Nov 2020
||
(0)
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Manager

The executives from Health Catalyst have been pretty involved. There haven’t really been any changes...

Nov 2020
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(0)
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Manager

We purchased the system to help us meet an accreditation. We have to meet a lot of requirements, and...

Nov 2020
||
(0)
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Manager

Health Catalyst doesn’t keep all promises from a timing standpoint. We have had some delays in the...

Nov 2020
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(0)
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Director

Health Catalyst Interoperability is doing what it is supposed to be doing, but we don't foresee much...

Nov 2020
||
(0)
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Director

Health Catalyst Interoperability is part of our long-term plans. The system is a commodity that we...

Nov 2020
||
(0)
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Director

I don't think that I would buy Health Catalyst Interoperability again, at least not for what we are...

Nov 2020
||
(0)
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Director

I could be jaded. There are opportunities for the solution to be more universal in nature and for us...

Nov 2020
||
(0)
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Manager

If I were buying a product today, I would probably look at other systems in addition to Health...

Nov 2020
||
(0)
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Manager

In some product areas, the vendor avoids nickel-and-diming. In other products, the vendor charges us...

Nov 2020
||
(0)
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Manager

We are struggling right now with some of the vendor’s quality. They are always missing some pieces,...

Nov 2020
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(0)
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Manager

The solution’s ease of use is not horrible, but it isn’t the best I have ever seen. Some of the...

Nov 2020
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(0)
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Manager

I haven’t seen any new technology from the vendor in a long time. We have seen a lot of beta...

Nov 2020
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(0)
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Manager

The vendor’s phone and web support can improve by having timelier responses and getting subject...

Nov 2020
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(0)
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Manager

Health Catalyst is good at being proactive. There is no proactiveness on the Medicity side. Health...

Nov 2020
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(0)
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Manager

The only time we see the executives is when we have a problem.

Nov 2020
||
(0)
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Manager

The products that the vendor has serve their market. Our provider portal works well for the most...

Nov 2020
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(0)
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Manager

Health Catalyst isn’t the most expensive vendor, but they also don’t have the best service.

Nov 2020
||
(0)
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Manager

My forecasted satisfaction depends on a few things. We have to do some major upgrades in the next...

Nov 2020
||
(0)
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Manager

Medicity is trying to turn their company around with the Health Catalyst acquisition. Health...

Nov 2020
||
(0)
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