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Interoperability (formerly Medicity) Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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Analyst/Coordinator

Recently, Health Catalyst hasn't been very responsive. It has taken a while to assign somebody to...

Jan 2021
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Analyst/Coordinator

The software is limited. It isn't very customizable. Other organizations need to understand the...

Jan 2021
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VP/Other Executive

Health Catalyst's support people have been very helpful and responsive to us during the COVID-19...

Jan 2021
||
(0)
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VP/Other Executive

Since Medicity was purchased by Health Catalyst, the vendor hasn't invested in the interoperability...

Jan 2021
||
(0)
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Analyst/Coordinator

I am not aware of any ongoing training. I think the vendor has a social platform, but I forget what...

Jan 2021
||
(0)
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Analyst/Coordinator

For the most part, we don't have any issues with the system. It is pretty stable and intuitive. We...

Jan 2021
||
(0)
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Manager

Health Catalyst supported us pretty well throughout the COVID-19 pandemic. Not a lot changed, but we...

Jan 2021
||
(0)
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Manager

Health Catalyst is obviously busy supporting other clients besides us, so the only time we really...

Jan 2021
||
(0)
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Manager

I wish Health Catalyst would be more proactive in reaching out to us with what they are working on...

Jan 2021
||
(0)
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Manager

We are very pleased with the product's functionality. For the most part, we have received our...

Jan 2021
||
(0)
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Manager

Health Catalyst has done really well with connections to state HIEs. They have done well not just...

Jan 2021
||
(0)
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Manager

There are so many CMS mandates coming at us, and I would like Health Catalyst to make sure that...

Jan 2021
||
(0)
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Manager

Health Catalyst is HITRUST certified. HITRUST is the gold standard of what we want to work with....

Jan 2021
||
(0)
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Manager

Health Catalyst typically avoids charging us for every little thing. That does not happen 100% of...

Jan 2021
||
(0)
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Manager

Updates with Health Catalyst have been pretty good. There have been a few delays that were not...

Jan 2021
||
(0)
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Manager

Health Catalyst is working on some upgrades for the CMS final rule. That is a process, but we do not...

Jan 2021
||
(0)
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VP/Other Executive

Our needs are changing, and it is unclear whether we need a full HIE solution. That is not a...

Jan 2021
||
(0)
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VP/Other Executive

The support we have been getting from Health Catalyst has been solid. We get resolutions to our...

Jan 2021
||
(0)
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Manager

The system has a very specific function for us. I don’t know what else is out there or what other...

Dec 2020
||
(0)
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Director

The pricing model for Health Catalyst changed when they purchased Medicity. We were quoted a price...

Dec 2020
||
(0)
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Director

The staff members at Health Catalyst are good. They are helpful and always trying to communicate...

Dec 2020
||
(0)
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Director

Generally, the suggestions that Health Catalyst makes to us are good. However, if I dive deeper, I...

Dec 2020
||
(0)
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Manager

There were actually a lot of issues with our upgrades, but Health Catalyst was right there to help...

Dec 2020
||
(0)
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Manager

Health Catalyst’s system does everything that we want it to do and often a little more. If we ask...

Dec 2020
||
(0)
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Manager

The product is very easy for us to use. A lot of times, the system just spits out what we need, and...

Dec 2020
||
(0)
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Manager

The primary engineer that we have worked with from Health Catalyst has helped us to build things....

Dec 2020
||
(0)
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Manager

Health Catalyst’s executives check in with me regularly, but they know that I get annoyed if they...

Dec 2020
||
(0)
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Manager

Health Catalyst did such an amazing job this year with their virtual conference and bringing in so...

Dec 2020
||
(0)
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COO

The technology really hasn't changed much. It is very well established and works exactly the way it...

Dec 2020
||
(0)
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COO

I like that the product is direct and is a solid, seasoned product. We really take advantage of the...

Dec 2020
||
(0)
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COO

When we need to reach out to the vendor's support people, they are there. They have supported us...

Dec 2020
||
(0)
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COO

The vendor is proactive. There are routine communication pushes when there is downtime. We get that...

Dec 2020
||
(0)
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COO

Judging from our latest contract, we get a lot of value for our money. When we renegotiated our...

Dec 2020
||
(0)
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COO

When we switched to the Health Catalyst product, we were a little apprehensive. Our previous vendor...

Dec 2020
||
(0)
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COO

I would recommend Health Catalyst. The person that does interfacing for us is very particular. I...

Dec 2020
||
(0)
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COO

The vendor doesn’t miss a beat. There is no indication that the quality of service that we get will...

Dec 2020
||
(0)
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Manager

Health Catalyst doesn’t avoid charging for every little thing. We have had to do a lot of extra work...

Nov 2020
||
(0)
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 or  to see details.

Manager

I wasn’t involved in the initial implementation, but I think it went fairly smoothly. However, with...

Nov 2020
||
(0)
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 or  to see details.

Manager

Once the product is working and in production, I would definitely rate it highly for integration...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is fairly simple for end users. The overall interface is fairly simplistic and straight...

Nov 2020
||
(0)
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 or  to see details.

Manager

The support we get from Health Catalyst isn’t very formal. We just have a contact that we talk to. I...

Nov 2020
||
(0)
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Manager

We haven’t received our money’s worth with the product. We paid a lot and haven’t gotten any...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

The executives from Health Catalyst have been pretty involved. There haven’t really been any changes...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We purchased the system to help us meet an accreditation. We have to meet a lot of requirements, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Health Catalyst doesn’t keep all promises from a timing standpoint. We have had some delays in the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst Interoperability is doing what it is supposed to be doing, but we don't foresee much...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst Interoperability is part of our long-term plans. The system is a commodity that we...

Nov 2020
||
(0)
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 or  to see details.

Director

I don't think that I would buy Health Catalyst Interoperability again, at least not for what we are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I could be jaded. There are opportunities for the solution to be more universal in nature and for us...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I were buying a product today, I would probably look at other systems in addition to Health...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In some product areas, the vendor avoids nickel-and-diming. In other products, the vendor charges us...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are struggling right now with some of the vendor’s quality. They are always missing some pieces,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution’s ease of use is not horrible, but it isn’t the best I have ever seen. Some of the...

Nov 2020
||
(0)
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Manager

I haven’t seen any new technology from the vendor in a long time. We have seen a lot of beta...

Nov 2020
||
(0)
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Manager

The vendor’s phone and web support can improve by having timelier responses and getting subject...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Health Catalyst is good at being proactive. There is no proactiveness on the Medicity side. Health...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only time we see the executives is when we have a problem.

Nov 2020
||
(0)
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Manager

The products that the vendor has serve their market. Our provider portal works well for the most...

Nov 2020
||
(0)
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Manager

Health Catalyst isn’t the most expensive vendor, but they also don’t have the best service.

Nov 2020
||
(0)
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Manager

My forecasted satisfaction depends on a few things. We have to do some major upgrades in the next...

Nov 2020
||
(0)
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Manager

Medicity is trying to turn their company around with the Health Catalyst acquisition. Health...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would say that Interoperability is easy to use, but my doctors and office staff are on the border....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Health Catalyst could improve their proactive support. I would like them to monitor their tools and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Health Catalyst's implementation services for Interoperability are not great. I believe that the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The people we work with from Health Catalyst do a great job of trying to solve our problems. We...

Oct 2020
||
(0)
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VP/Other Executive

There is not really any training being done.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The thing that I like about Medicity is that the product just works. We hardly ever have any...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I went to a couple of the vendor's user conferences and trainings. The vendor was really effective...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven't gone through any escalation so far with Medicity's leadership. Whenever we have issues, we...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor contacts me regularly. They reach out to me and keep in touch with me about the service...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor keeps updating everything. They are good at upkeep. The vendor keeps promises, does...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I work with the vendor's leadership directly, including a senior VP and a customer success manager,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Health Catalyst has been great with lab ordering, connectivity, and the delivery of results. The...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Health Catalyst doesn’t make promises they can’t keep. They don’t make a ton of promises, but that...

Sep 2020
||
(0)
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Analyst/Coordinator

We haven’t really needed any training. If we need information, the vendor gives it to us, but we...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The quality of the product is good. The system doesn’t go down, and that is the beauty of it. The...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Health Catalyst has a user group meeting every year. Last year was their first year having a meeting...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Health Catalyst has room for improvement in terms of interoperability. The vendor should develop the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Health Catalyst should pull the users together more. Medicity used to have a nice focus group of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor was very transparent with us about the switch from Medicity to Health Catalyst.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very satisfied with Health Catalyst Interoperability, and we always have been. The vendor...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst Interoperability is not part of our long-term plans because the organization that...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Health Catalyst Interoperability does what we initially scoped it to do, which is to provide the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s project management is very good. Their account management is good in terms of staying...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Health Catalyst needs to enhance the user experience. Other vendors have interfaces and updated...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are going through some strategic thinking about exactly what Health Catalyst’s interoperability...

Sep 2020
||
(0)
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 or  to see details.

Manager

We went into a new pricing arrangement with the vendor. They charge us a reasonable price for the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Health Catalyst really tries to be innovative, and they like to talk about the big picture, but I...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Health Catalyst is very responsive, and they are the nicest group of people we could ever hope to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I am worried a bit about nickel-and-diming with Health Catalyst. I am not sure whether that is...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Health Catalyst went through some tough transitions after acquiring Medicity. I don't think they...

Aug 2020
||
(0)
 Thank you  Helpful

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CEO/President

Health Catalyst announced some layoffs, and that seemed counterintuitive to me and made their...

Jun 2020
||
(0)
 Thank you  Helpful

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CEO/President

One of the enduring mysteries to us is whether we are a unique client of Health Catalyst. We thought...

Jun 2020
||
(0)
 Thank you  Helpful

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CEO/President

One of the things that are a continual source of frustration for us is that when we implement...

Jun 2020
||
(0)
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Director

The vendor’s service has gone down. They have had some layoffs, but I don’t see how they could...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are issues with the software process. The majority of the issues that we discover could have...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We have had some interesting challenges with Health Catalyst, but I would say they do keep their...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We are in the middle of making some decisions about new technology from Health Catalyst. They have...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We have set up our own phone support because we don't feel like Health Catalyst gives their...

May 2020
||
(0)
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COO

When it comes to executive management, Health Catalyst is really good at customer service. Their...

May 2020
||
(0)
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COO

The vendor has been great at supporting us during the COVID-19 crisis. We have made a number of...

May 2020
||
(0)
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