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Access info about Interoperability Platforms on your dashboard or bookmark under

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Interoperability (formerly Medicity) Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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Analyst/Coordinator

Service and Support

Recently, Health Catalyst hasn't been very responsive. It has taken a while to assign somebody to...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

The software is limited. It isn't very customizable. Other organizations need to understand the...

Jan 2021
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VP/Other Executive

Service and Support

Health Catalyst's support people have been very helpful and responsive to us during the COVID-19...

Jan 2021
(0)
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VP/Other Executive

Interfacing and Integration

Since Medicity was purchased by Health Catalyst, the vendor hasn't invested in the interoperability...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

I am not aware of any ongoing training. I think the vendor has a social platform, but I forget what...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

For the most part, we don't have any issues with the system. It is pretty stable and intuitive. We...

Jan 2021
(0)
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Manager

Service and Support

Health Catalyst supported us pretty well throughout the COVID-19 pandemic. Not a lot changed, but we...

Jan 2021
(0)
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Manager

Service and Support

Health Catalyst is obviously busy supporting other clients besides us, so the only time we really...

Jan 2021
(0)
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Manager

Service and Support

I wish Health Catalyst would be more proactive in reaching out to us with what they are working on...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

We are very pleased with the product's functionality. For the most part, we have received our...

Jan 2021
(0)
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Manager

Interfacing and Integration

Health Catalyst has done really well with connections to state HIEs. They have done well not just...

Jan 2021
(0)
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Manager

Technology

There are so many CMS mandates coming at us, and I would like Health Catalyst to make sure that...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Health Catalyst is HITRUST certified. HITRUST is the gold standard of what we want to work with....

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

Health Catalyst typically avoids charging us for every little thing. That does not happen 100% of...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Updates with Health Catalyst have been pretty good. There have been a few delays that were not...

Jan 2021
(0)
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Manager

Other Observations & Comments

Health Catalyst is working on some upgrades for the CMS final rule. That is a process, but we do not...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Our needs are changing, and it is unclear whether we need a full HIE solution. That is not a...

Jan 2021
(0)
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VP/Other Executive

Service and Support

The support we have been getting from Health Catalyst has been solid. We get resolutions to our...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The system has a very specific function for us. I don’t know what else is out there or what other...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The pricing model for Health Catalyst changed when they purchased Medicity. We were quoted a price...

Dec 2020
(0)
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Director

Service and Support

The staff members at Health Catalyst are good. They are helpful and always trying to communicate...

Dec 2020
(0)
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Director

Relationship

Generally, the suggestions that Health Catalyst makes to us are good. However, if I dive deeper, I...

Dec 2020
(0)
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Manager

Service and Support

There were actually a lot of issues with our upgrades, but Health Catalyst was right there to help...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Health Catalyst’s system does everything that we want it to do and often a little more. If we ask...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The product is very easy for us to use. A lot of times, the system just spits out what we need, and...

Dec 2020
(0)
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Manager

Service and Support

The primary engineer that we have worked with from Health Catalyst has helped us to build things....

Dec 2020
(0)
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Manager

Relationship

Health Catalyst’s executives check in with me regularly, but they know that I get annoyed if they...

Dec 2020
(0)
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Manager

Service and Support

Health Catalyst did such an amazing job this year with their virtual conference and bringing in so...

Dec 2020
(0)
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COO

Functionality and Upgrades

The technology really hasn't changed much. It is very well established and works exactly the way it...

Dec 2020
(0)
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COO

Service and Support

I like that the product is direct and is a solid, seasoned product. We really take advantage of the...

Dec 2020
(0)
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COO

Service and Support

When we need to reach out to the vendor's support people, they are there. They have supported us...

Dec 2020
(0)
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COO

Service and Support

The vendor is proactive. There are routine communication pushes when there is downtime. We get that...

Dec 2020
(0)
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COO

Sales and Contracting

Judging from our latest contract, we get a lot of value for our money. When we renegotiated our...

Dec 2020
(0)
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COO

Service and Support

When we switched to the Health Catalyst product, we were a little apprehensive. Our previous vendor...

Dec 2020
(0)
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COO

Functionality and Upgrades

I would recommend Health Catalyst. The person that does interfacing for us is very particular. I...

Dec 2020
(0)
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COO

Service and Support

The vendor doesn’t miss a beat. There is no indication that the quality of service that we get will...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

Health Catalyst doesn’t avoid charging for every little thing. We have had to do a lot of extra work...

Nov 2020
(0)
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Manager

Implementation and Training

I wasn’t involved in the initial implementation, but I think it went fairly smoothly. However, with...

Nov 2020
(0)
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Manager

Interfacing and Integration

Once the product is working and in production, I would definitely rate it highly for integration...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The product is fairly simple for end users. The overall interface is fairly simplistic and straight...

Nov 2020
(0)
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Manager

Service and Support

The support we get from Health Catalyst isn’t very formal. We just have a contact that we talk to. I...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

We haven’t received our money’s worth with the product. We paid a lot and haven’t gotten any...

Nov 2020
(0)
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Manager

Relationship

The executives from Health Catalyst have been pretty involved. There haven’t really been any changes...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We purchased the system to help us meet an accreditation. We have to meet a lot of requirements, and...

Nov 2020
(0)
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Manager

Service and Support

Health Catalyst doesn’t keep all promises from a timing standpoint. We have had some delays in the...

Nov 2020
(0)
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Director

Functionality and Upgrades

Health Catalyst Interoperability is doing what it is supposed to be doing, but we don't foresee much...

Nov 2020
(0)
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Director

Future Outlook

Health Catalyst Interoperability is part of our long-term plans. The system is a commodity that we...

Nov 2020
(0)
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Director

Lessons Learned

I don't think that I would buy Health Catalyst Interoperability again, at least not for what we are...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

I could be jaded. There are opportunities for the solution to be more universal in nature and for us...

Nov 2020
(0)
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Manager

Lessons Learned

If I were buying a product today, I would probably look at other systems in addition to Health...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

In some product areas, the vendor avoids nickel-and-diming. In other products, the vendor charges us...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We are struggling right now with some of the vendor’s quality. They are always missing some pieces,...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The solution’s ease of use is not horrible, but it isn’t the best I have ever seen. Some of the...

Nov 2020
(0)
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Manager

Other Observations & Comments

I haven’t seen any new technology from the vendor in a long time. We have seen a lot of beta...

Nov 2020
(0)
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Manager

Service and Support

The vendor’s phone and web support can improve by having timelier responses and getting subject...

Nov 2020
(0)
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Manager

Other Observations & Comments

Health Catalyst is good at being proactive. There is no proactiveness on the Medicity side. Health...

Nov 2020
(0)
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Manager

Other Observations & Comments

The only time we see the executives is when we have a problem.

Nov 2020
(0)
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Manager

Functionality and Upgrades

The products that the vendor has serve their market. Our provider portal works well for the most...

Nov 2020
(0)
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Manager

Other Observations & Comments

Health Catalyst isn’t the most expensive vendor, but they also don’t have the best service.

Nov 2020
(0)
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Manager

Functionality and Upgrades

My forecasted satisfaction depends on a few things. We have to do some major upgrades in the next...

Nov 2020
(0)
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Manager

Service and Support

Medicity is trying to turn their company around with the Health Catalyst acquisition. Health...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would say that Interoperability is easy to use, but my doctors and office staff are on the border....

Oct 2020
(0)
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Analyst/Coordinator

Relationship

Health Catalyst could improve their proactive support. I would like them to monitor their tools and...

Oct 2020
(0)
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CEO/President

Interfacing and Integration

Health Catalyst's implementation services for Interoperability are not great. I believe that the...

Oct 2020
(0)
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CEO/President

Service and Support

The people we work with from Health Catalyst do a great job of trying to solve our problems. We...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

There is not really any training being done.

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The thing that I like about Medicity is that the product just works. We hardly ever have any...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

I went to a couple of the vendor's user conferences and trainings. The vendor was really effective...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

I haven't gone through any escalation so far with Medicity's leadership. Whenever we have issues, we...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor contacts me regularly. They reach out to me and keep in touch with me about the service...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor keeps updating everything. They are good at upkeep. The vendor keeps promises, does...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

I work with the vendor's leadership directly, including a senior VP and a customer success manager,...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

Health Catalyst has been great with lab ordering, connectivity, and the delivery of results. The...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

Health Catalyst doesn’t make promises they can’t keep. They don’t make a ton of promises, but that...

Sep 2020
(0)
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Analyst/Coordinator

Implementation and Training

We haven’t really needed any training. If we need information, the vendor gives it to us, but we...

Sep 2020
(0)
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Analyst/Coordinator

Technology

The quality of the product is good. The system doesn’t go down, and that is the beauty of it. The...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

Health Catalyst has a user group meeting every year. Last year was their first year having a meeting...

Sep 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Health Catalyst has room for improvement in terms of interoperability. The vendor should develop the...

Sep 2020
(0)
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Analyst/Coordinator

Lessons Learned

Health Catalyst should pull the users together more. Medicity used to have a nice focus group of...

Sep 2020
(0)
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Director

Relationship

The vendor was very transparent with us about the switch from Medicity to Health Catalyst.

Sep 2020
(0)
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Director

Functionality and Upgrades

We are very satisfied with Health Catalyst Interoperability, and we always have been. The vendor...

Sep 2020
(0)
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Director

Future Outlook

Health Catalyst Interoperability is not part of our long-term plans because the organization that...

Sep 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Health Catalyst Interoperability does what we initially scoped it to do, which is to provide the...

Sep 2020
(0)
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Manager

Relationship

The vendor’s project management is very good. Their account management is good in terms of staying...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Health Catalyst needs to enhance the user experience. Other vendors have interfaces and updated...

Sep 2020
(0)
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Manager

Other Observations & Comments

We are going through some strategic thinking about exactly what Health Catalyst’s interoperability...

Sep 2020
(0)
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Manager

Service and Support

We went into a new pricing arrangement with the vendor. They charge us a reasonable price for the...

Sep 2020
(0)
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CEO/President

Interfacing and Integration

Health Catalyst really tries to be innovative, and they like to talk about the big picture, but I...

Aug 2020
(0)
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CEO/President

Service and Support

Health Catalyst is very responsive, and they are the nicest group of people we could ever hope to...

Aug 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

I am worried a bit about nickel-and-diming with Health Catalyst. I am not sure whether that is...

Aug 2020
(0)
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CEO/President

Other Observations & Comments

Health Catalyst went through some tough transitions after acquiring Medicity. I don't think they...

Aug 2020
(0)
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CEO/President

Functionality and Upgrades

Health Catalyst announced some layoffs, and that seemed counterintuitive to me and made their...

Jun 2020
(0)
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CEO/President

Relationship

One of the enduring mysteries to us is whether we are a unique client of Health Catalyst. We thought...

Jun 2020
(0)
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CEO/President

Functionality and Upgrades

One of the things that are a continual source of frustration for us is that when we implement...

Jun 2020
(0)
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Director

Service and Support

The vendor’s service has gone down. They have had some layoffs, but I don’t see how they could...

Jun 2020
(0)
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Director

Functionality and Upgrades

There are issues with the software process. The majority of the issues that we discover could have...

Jun 2020
(0)
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COO

ROI / Cost (care and feeding)

We have had some interesting challenges with Health Catalyst, but I would say they do keep their...

May 2020
(0)
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COO

ROI / Cost (care and feeding)

We are in the middle of making some decisions about new technology from Health Catalyst. They have...

May 2020
(0)
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COO

Service and Support

We have set up our own phone support because we don't feel like Health Catalyst gives their...

May 2020
(0)
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COO

Relationship

When it comes to executive management, Health Catalyst is really good at customer service. Their...

May 2020
(0)
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COO

Service and Support

The vendor has been great at supporting us during the COVID-19 crisis. We have made a number of...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

In our current state, the vendor isn’t nickel-and-diming us at all. A year ago, my answer might have...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We don’t use a lot of ongoing training. We don’t do a lot of that with the vendor. The system is in...

May 2020
(0)
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Analyst/Coordinator

Sales and Contracting

Health Catalyst markets the product the way it is supposed to be. Even when we struggle with an...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Health Catalyst’s product is a legacy product. The vendor is working to upgrade and modernize it,...

May 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor’s support people are always there and are always responsive. We don’t play phone tag. We...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We want to control and manage the software service, and that means that I don’t want the vendor to...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor has not supported us through COVID-19. We don’t look to them for help. They have brought...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Upgrades with Health Catalyst have historically been incredibly challenging. We had a behemoth of an...

Apr 2020
(0)
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VP/Other Executive

Other Observations & Comments

The last few years have been pretty slow in terms of new development. I am not quite sure whether...

Apr 2020
(0)
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VP/Other Executive

Relationship

The conversations we have had with the vendor have been good and have allowed us to get them more...

Apr 2020
(0)
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VP/Other Executive

Relationship

The vendor has worked to figure out how to restructure the organization and realign teams and...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The vendor continues to produce outcomes for us, and that is good. My network continues to grow, but...

Apr 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We have had some really good contracting discussions that have given me some comfort in terms of...

Apr 2020
(0)
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VP/Other Executive

Service and Support

Health Catalyst has done really well in terms of supporting us through the COVID-19 crisis. They...

Apr 2020
(0)
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CEO/President

Relationship

The vendor has done a very good job of supporting us during the COVID-19 crisis. They have done...

Apr 2020
(0)
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CEO/President

Other Observations & Comments

We have had an up-and-down type relationship this past year. The vision that we share with the...

Apr 2020
(0)
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CEO/President

Relationship

I would give the vendor a high rating for executive involvement. We have a little interaction with...

Apr 2020
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CEO/President

Other Observations & Comments

The vendor is struggling to migrate some sophisticated things over from some old Medicity technology...

Apr 2020
(0)
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CEO/President

Lessons Learned

The vendor has an excellent product offering, but we are struggling with the stability of those...

Apr 2020
(0)
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CEO/President

Technology

Traditionally, Health Catalyst hasn’t been in the world of real-time data. My organization lives in...

Apr 2020
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CEO/President

Functionality and Upgrades

The vendor’s upgrade process is linked back to the product’s stability, and I don’t believe the...

Apr 2020
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CEO/President

Other Observations & Comments

I would love to see the vendor embrace the idea that there is going to be more data required than a...

Apr 2020
(0)
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Manager

Future Outlook

I would purchase this product again based on Health Catalyst's plan to get open APIs and the FHIR...

Apr 2020
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Manager

Interfacing and Integration

We have a lot of problems integrating with other solutions, and I don’t know whether I can place...

Apr 2020
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Manager

Service and Support

The product is very user friendly, and Health Catalyst's support is pretty solid. Their executives...

Apr 2020
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Manager

Relationship

I have worked with a lot of vendors over the years, and Health Catalyst is really responsive. If I...

Apr 2020
(0)
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Manager

Service and Support

Health Catalyst has done really well supporting us through the COVID-19 crisis. They independently...

Apr 2020
(0)
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Director

Service and Support

Since the acquisition, the quality of service has been degraded to a level that is even lower than...

Apr 2020
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Director

Implementation and Training

It has taken months for our project to kick off. Projects used to be kicked off pretty immediately....

Apr 2020
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Director

ROI / Cost (care and feeding)

We have only had one or two projects that haven't had an outstanding issue after being delivered....

Apr 2020
(0)
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Director

Functionality and Upgrades

When we find a bug, every single fix has to be in a new version, and we don't know when that upgrade...

Apr 2020
(0)
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Manager

ROI / Cost (care and feeding)

We still need some time to evaluate our direction and whether HealthCatalyst's system is cost...

Apr 2020
(0)
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CEO/President

Other Observations & Comments

The executives say all the right things. When it comes to driving tangible outcomes, I don’t think...

Apr 2020
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CEO/President

Relationship

The vendor doesn’t have a culture of innovation, and they continue to have a poor understanding of...

Apr 2020
(0)
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CEO/President

Relationship

Health Catalyst, an outside buyer, purchased Medicity, which was in the HIE business. Maybe I was...

Apr 2020
(0)
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CEO/President

Relationship

Our experience with Health Catalyst has been bumpy. The integration of the former Medicity into...

Apr 2020
(0)
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CEO/President

Relationship

If there is a hard way and an easy way to do something, Health Catalyst generally chooses the hard...

Apr 2020
(0)
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CEO/President

Relationship

The vendor is running our business, and that is backward from how things should be. Health Catalyst...

Apr 2020
(0)
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CEO/President

Other Observations & Comments

Some of the things that the vendor has done are inexplicable. And I don’t know whether that is...

Apr 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

The vendor has a new pricing methodology now that Health Catalyst has acquired the system. We used...

Apr 2020
(0)
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CEO/President

Relationship

I asked the vendor whether they have benchmarked themselves against others in the business in terms...

Apr 2020
(0)
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CEO/President

Other Observations & Comments

I don't know whether Health Catalyst is part of our long-term plans. We don't know how they compare...

Apr 2020
(0)
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CEO/President

Relationship

We had an issue where the vendor didn’t even understand what was in the contract that we signed....

Apr 2020
(0)
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VP/Other Executive

Other Observations & Comments

The last time that Health Catalyst trained us on anything was a few years ago, so I don't have any...

Mar 2020
(0)
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VP/Other Executive

Relationship

When Health Catalyst bought Medicity, they made a lot of promises. In full fairness to Health...

Mar 2020
(0)
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VP/Other Executive

Relationship

We used to have access to leadership with an individual that we worked with in the past, and that...

Mar 2020
(0)
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VP/Other Executive

Relationship

In the past, I would have rated the vendor differently, but quite frankly, I feel like Health...

Mar 2020
(0)
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VP/Other Executive

Lessons Learned

Ultimately, whether we stick with Health Catalyst is not my decision, but I will recommend to my...

Mar 2020
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