Interoperability (formerly Medicity) Comments

 

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Commentary Summary

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User Commentary

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Analyst/Coordinator

Relationship

Health Catalyst has been great with lab ordering, connectivity, and the delivery of results. The...

Sep 2020
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Analyst/Coordinator

Relationship

Health Catalyst doesn’t make promises they can’t keep. They don’t make a ton of promises, but that...

Sep 2020
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Analyst/Coordinator

Implementation and Training

We haven’t really needed any training. If we need information, the vendor gives it to us, but we...

Sep 2020
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Analyst/Coordinator

Technology

The quality of the product is good. The system doesn’t go down, and that is the beauty of it. The...

Sep 2020
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Analyst/Coordinator

Relationship

Health Catalyst has a user group meeting every year. Last year was their first year having a meeting...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

Health Catalyst has room for improvement in terms of interoperability. The vendor should develop the...

Sep 2020
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Analyst/Coordinator

Lessons Learned

Health Catalyst should pull the users together more. Medicity used to have a nice focus group of...

Sep 2020
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Director

Relationship

The vendor was very transparent with us about the switch from Medicity to Health Catalyst.

Sep 2020
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Director

Functionality and Upgrades

We are very satisfied with Health Catalyst Interoperability, and we always have been. The vendor...

Sep 2020
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Director

Future Outlook

Health Catalyst Interoperability is not part of our long-term plans because the organization that...

Sep 2020
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Director

Functionality and Upgrades

Health Catalyst Interoperability does what we initially scoped it to do, which is to provide the...

Sep 2020
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Manager

Relationship

The vendor’s project management is very good. Their account management is good in terms of staying...

Sep 2020
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Manager

Functionality and Upgrades

Health Catalyst needs to enhance the user experience. Other vendors have interfaces and updated...

Sep 2020
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Manager

Other Observations & Comments

We are going through some strategic thinking about exactly what Health Catalyst’s interoperability...

Sep 2020
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Manager

Service and Support

We went into a new pricing arrangement with the vendor. They charge us a reasonable price for the...

Sep 2020
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CEO/President

Interfacing and Integration

Health Catalyst really tries to be innovative, and they like to talk about the big picture, but I...

Aug 2020
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CEO/President

Service and Support

Health Catalyst is very responsive, and they are the nicest group of people we could ever hope to...

Aug 2020
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CEO/President

ROI / Cost (care and feeding)

I am worried a bit about nickel-and-diming with Health Catalyst. I am not sure whether that is...

Aug 2020
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CEO/President

Other Observations & Comments

Health Catalyst went through some tough transitions after acquiring Medicity. I don't think they...

Aug 2020
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CEO/President

Functionality and Upgrades

Health Catalyst announced some layoffs, and that seemed counterintuitive to me and made their...

Jun 2020
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CEO/President

Relationship

One of the enduring mysteries to us is whether we are a unique client of Health Catalyst. We thought...

Jun 2020
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CEO/President

Functionality and Upgrades

One of the things that are a continual source of frustration for us is that when we implement...

Jun 2020
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Director

Service and Support

The vendor’s service has gone down. They have had some layoffs, but I don’t see how they could...

Jun 2020
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Director

Functionality and Upgrades

There are issues with the software process. The majority of the issues that we discover could have...

Jun 2020
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COO

ROI / Cost (care and feeding)

We have had some interesting challenges with Health Catalyst, but I would say they do keep their...

May 2020
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COO

ROI / Cost (care and feeding)

We are in the middle of making some decisions about new technology from Health Catalyst. They have...

May 2020
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COO

Service and Support

We have set up our own phone support because we don't feel like Health Catalyst gives their...

May 2020
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COO

Relationship

When it comes to executive management, Health Catalyst is really good at customer service. Their...

May 2020
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COO

Service and Support

The vendor has been great at supporting us during the COVID-19 crisis. We have made a number of...

May 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

In our current state, the vendor isn’t nickel-and-diming us at all. A year ago, my answer might have...

May 2020
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Analyst/Coordinator

Other Observations & Comments

We don’t use a lot of ongoing training. We don’t do a lot of that with the vendor. The system is in...

May 2020
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Analyst/Coordinator

Sales and Contracting

Health Catalyst markets the product the way it is supposed to be. Even when we struggle with an...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Health Catalyst’s product is a legacy product. The vendor is working to upgrade and modernize it,...

May 2020
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Analyst/Coordinator

Service and Support

The vendor’s support people are always there and are always responsive. We don’t play phone tag. We...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We want to control and manage the software service, and that means that I don’t want the vendor to...

May 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor has not supported us through COVID-19. We don’t look to them for help. They have brought...

May 2020
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VP/Other Executive

Functionality and Upgrades

Upgrades with Health Catalyst have historically been incredibly challenging. We had a behemoth of an...

Apr 2020
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VP/Other Executive

Other Observations & Comments

The last few years have been pretty slow in terms of new development. I am not quite sure whether...

Apr 2020
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VP/Other Executive

Relationship

The conversations we have had with the vendor have been good and have allowed us to get them more...

Apr 2020
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VP/Other Executive

Relationship

The vendor has worked to figure out how to restructure the organization and realign teams and...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The vendor continues to produce outcomes for us, and that is good. My network continues to grow, but...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We have had some really good contracting discussions that have given me some comfort in terms of...

Apr 2020
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VP/Other Executive

Service and Support

Health Catalyst has done really well in terms of supporting us through the COVID-19 crisis. They...

Apr 2020
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CEO/President

Relationship

The vendor has done a very good job of supporting us during the COVID-19 crisis. They have done...

Apr 2020
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CEO/President

Other Observations & Comments

We have had an up-and-down type relationship this past year. The vision that we share with the...

Apr 2020
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CEO/President

Relationship

I would give the vendor a high rating for executive involvement. We have a little interaction with...

Apr 2020
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CEO/President

Other Observations & Comments

The vendor is struggling to migrate some sophisticated things over from some old Medicity technology...

Apr 2020
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CEO/President

Lessons Learned

The vendor has an excellent product offering, but we are struggling with the stability of those...

Apr 2020
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CEO/President

Technology

Traditionally, Health Catalyst hasn’t been in the world of real-time data. My organization lives in...

Apr 2020
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CEO/President

Functionality and Upgrades

The vendor’s upgrade process is linked back to the product’s stability, and I don’t believe the...

Apr 2020
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CEO/President

Other Observations & Comments

I would love to see the vendor embrace the idea that there is going to be more data required than a...

Apr 2020
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Manager

Future Outlook

I would purchase this product again based on Health Catalyst's plan to get open APIs and the FHIR...

Apr 2020
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Manager

Interfacing and Integration

We have a lot of problems integrating with other solutions, and I don’t know whether I can place...

Apr 2020
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Manager

Service and Support

The product is very user friendly, and Health Catalyst's support is pretty solid. Their executives...

Apr 2020
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Manager

Relationship

I have worked with a lot of vendors over the years, and Health Catalyst is really responsive. If I...

Apr 2020
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Manager

Service and Support

Health Catalyst has done really well supporting us through the COVID-19 crisis. They independently...

Apr 2020
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Director

Service and Support

Since the acquisition, the quality of service has been degraded to a level that is even lower than...

Apr 2020
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Director

Implementation and Training

It has taken months for our project to kick off. Projects used to be kicked off pretty immediately....

Apr 2020
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Director

ROI / Cost (care and feeding)

We have only had one or two projects that haven't had an outstanding issue after being delivered....

Apr 2020
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Director

Functionality and Upgrades

When we find a bug, every single fix has to be in a new version, and we don't know when that upgrade...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We still need some time to evaluate our direction and whether HealthCatalyst's system is cost...

Apr 2020
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CEO/President

Other Observations & Comments

The executives say all the right things. When it comes to driving tangible outcomes, I don’t think...

Apr 2020
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CEO/President

Relationship

The vendor doesn’t have a culture of innovation, and they continue to have a poor understanding of...

Apr 2020
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CEO/President

Relationship

Health Catalyst, an outside buyer, purchased Medicity, which was in the HIE business. Maybe I was...

Apr 2020
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CEO/President

Relationship

Our experience with Health Catalyst has been bumpy. The integration of the former Medicity into...

Apr 2020
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CEO/President

Relationship

If there is a hard way and an easy way to do something, Health Catalyst generally chooses the hard...

Apr 2020
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CEO/President

Relationship

The vendor is running our business, and that is backward from how things should be. Health Catalyst...

Apr 2020
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CEO/President

Other Observations & Comments

Some of the things that the vendor has done are inexplicable. And I don’t know whether that is...

Apr 2020
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CEO/President

ROI / Cost (care and feeding)

The vendor has a new pricing methodology now that Health Catalyst has acquired the system. We used...

Apr 2020
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CEO/President

Relationship

I asked the vendor whether they have benchmarked themselves against others in the business in terms...

Apr 2020
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CEO/President

Other Observations & Comments

I don't know whether Health Catalyst is part of our long-term plans. We don't know how they compare...

Apr 2020
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CEO/President

Relationship

We had an issue where the vendor didn’t even understand what was in the contract that we signed....

Apr 2020
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VP/Other Executive

Other Observations & Comments

The last time that Health Catalyst trained us on anything was a few years ago, so I don't have any...

Mar 2020
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VP/Other Executive

Relationship

When Health Catalyst bought Medicity, they made a lot of promises. In full fairness to Health...

Mar 2020
 Helpful

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VP/Other Executive

Relationship

We used to have access to leadership with an individual that we worked with in the past, and that...

Mar 2020
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VP/Other Executive

Relationship

In the past, I would have rated the vendor differently, but quite frankly, I feel like Health...

Mar 2020
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VP/Other Executive

Lessons Learned

Ultimately, whether we stick with Health Catalyst is not my decision, but I will recommend to my...

Mar 2020
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Analyst/Coordinator

Relationship

Health Catalyst's interoperability platform, which was formerly owned by Medicity, has been...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Health Catalyst Interoperability provides data-acquisition, management, and distribution features....

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

There are other Health Catalyst Interoperability products that require a high level of client...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

Health Catalyst seems mature and well positioned for analytics. The integration of the solution into...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

When it comes to choosing a vendor, all clients need to do their homework to determine which one is...

Jan 2020
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Analyst/Coordinator

Service and Support

I have definitely seen some progress since the acquisition. However, the situation is complex...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

I am not optimistic that the changes Health Catalyst needs to make are going to happen quickly. That...

Jan 2020