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Lumanent
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Ryan Pretnik
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User Commentary

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CMO

In the future, we hope to be able to use Lumanent with Medicare Advantage products. Right now, it is...

Aug 2021
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CMO

I reached out to the vendor to make some suggestions about how to make the product more useful, and...

Aug 2021
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CMO

I would like to see the solution be EMR based. They are getting there, but they aren't there yet. If...

Aug 2021
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CMO

If reports are incorporated into the solution the way that they should be, then we should see an...

Aug 2021
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VP/Other Executive

Our team has always been able to work the tool based on feedback. They always go through training...

Aug 2021
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VP/Other Executive

We did a head-to-head with another NLP firm. On paper, it looked like a really good company, and we...

Aug 2021
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VP/Other Executive

When things with Health Fidelity go awry, the executive will reach out to me. They will get involved...

Aug 2021
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VP/Other Executive

All of the vendors are doing similar things with algorithms and analytics. The vendors that are...

Aug 2021
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VP/Other Executive

At the time we got Health Fidelity's solution, it was the right decision. They were the right...

Aug 2021
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VP/Other Executive

There are things that Health Fidelity could do better. Health Fidelity’s project management is...

Aug 2021
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VP/Other Executive

The problem that Health Fidelity has is they cannot retain talent. Engineers are in high demand and...

Aug 2021
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VP/Other Executive

Health Fidelity has a lot of costs that they shouldn't have in their business. They try and pass...

Aug 2021
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Manager

The review process in the Lumanent platform is okay, but it is very time consuming for us, and that...

Aug 2021
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Manager

Health Fidelity is trying their best to improve the product, but sometimes things take a long time....

Aug 2021
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Manager

During the Lumanent implementation process, we didn't face any adverse consequences, but the...

Aug 2021
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CMO

We have had a really hard time getting things implemented. Part of the issue may be due to some...

Jul 2021
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CMO

It is sometimes not clear to us what the latest version of the product is quite frankly. We are very...

Jul 2021
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CMO

I have raised some skepticism, but my belief is that we will continue with Health Fidelity. If KLAS...

Jul 2021
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CMO

Health Fidelity is good about not nickel-and-diming. They have cut us some slack on some of the...

Jul 2021
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CMO

Lumanent does the things that Health Fidelity told us it would do, but the road map of where the...

Jul 2021
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CMO

One of the executives at Health Fidelity is very responsive. The vendor has pleasant people to work...

Jul 2021
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CMO

We really expected much better integration at this point. We are still using batch files. We are...

Jul 2021
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CMO

There isn't a good tool that allows for applying the kind of logic that I would like to see in...

Jul 2021
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CMO

I can only speak to phone or web support as a client and not as an end user. Health Fidelity is very...

Jul 2021
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VP/Other Executive

The product doesn't really integrate entirely with our EHR. We have to use it through the vendor's...

Jul 2021
||
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VP/Other Executive

The front-end user experience is too fragmented from the core medical record system. It doesn’t...

Jul 2021
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VP/Other Executive

The core product’s NLP engine is the best in the industry. It is mature and competitive. When I talk...

Jul 2021
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VP/Other Executive

The vendor is focused on helping us achieve value, improve our risk scores, and mine data. They are...

Jul 2021
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VP/Other Executive

We did a really comprehensive look at the lay of the land back when we were making the decision. We...

Jul 2021
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CMO

Health Fidelity’s use of NLP was excellent. I didn't see a whole lot of significantly helpful...

Jul 2021
||
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CMO

We had one manager who was with us for a couple of years who was excellent. Then there was...

Jul 2021
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CMO

Once the deal with Health Fidelity was sealed, we didn't see or hear from any executives.

Jul 2021
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CMO

The initial project we did with Health Fidelity was successful enough that we did something similar...

Jul 2021
||
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CMO

As far as legal audits go, it was our coders who were taking that risk. Health Fidelity provided...

Jul 2021
||
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CMO

Health Fidelity was very responsive. We did have some issues from time to time, but Health Fidelity...

Jul 2021
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CMO

The big thing that Health Fidelity did with other systems was pull data out of our EMR, and they did...

Jul 2021
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Physician

We are frequently in communication with Health Fidelity. They are very attentive. I can pick up the...

Jun 2021
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Physician

I like the quality of the NLP. Lumanent is able to distinguish between true and false suggestions....

Jun 2021
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Physician

I would like to see improved preencounter functionality; I want to have a better ability to use...

Jun 2021
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VP/Other Executive

The biggest gap that Health Fidelity has is they don’t have as much experience in the ambulatory...

May 2021
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VP/Other Executive

The payers all come, and until we can show them that we can outperform what they are doing, we don’t...

May 2021
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VP/Other Executive

Working with a really innovative and creative company is important. My team and I spend a lot more...

May 2021
||
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VP/Other Executive

Health Fidelity sure tries and intends to keep all their promises. They are growing. Health...

May 2021
||
(0)
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VP/Other Executive

We needed something that was Best In KLAS for claims analytics and NLP, and Health Fidelity...

May 2021
||
(0)
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VP/Other Executive

Unlike many of the other tools out there, Health Fidelity’s tool does a thorough job of identifying...

May 2021
||
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VP/Other Executive

Health Fidelity is able to help us document more accurately when setting up the visit, so...

May 2021
||
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Manager

I have issues and concerns with Health Fidelity’s dashboard. The dashboard that they present...

May 2021
||
(0)
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Manager

We can do redactions with Lumanent, but how they work seems to be a tad complicated. I cannot seem...

May 2021
||
(0)
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Manager

Health Fidelity overpromises. They say that they are working on something and present it to us. Then...

May 2021
||
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Manager

Health Fidelity does well with the information and training. They answer questions quickly. Any time...

May 2021
||
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Director

The system does a good job of deciphering nuances. We have definitely seen some issues, but it is...

May 2021
||
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Director

I would buy the system again. We have problems, but they have done enough that we would still work...

May 2021
||
(0)
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Director

Health Fidelity has kept most of their promises. Sometimes we have to really hound them to keep...

May 2021
||
(0)
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Director

Health Fidelity's fees are pretty standard. They charge a per-member fee, and that is a nice payment...

May 2021
||
(0)
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Director

There are some things in the system that worked really well and others where Health Fidelity didn’t...

May 2021
||
(0)
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Director

Health Fidelity's training has been great. I haven’t seen any issues. There could be more of it, but...

May 2021
||
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Director

There is quite a bit that we want that Health Fidelity doesn’t provide yet. There are things they...

May 2021
||
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Director

Health Fidelity's service being proactive is probably the biggest trouble spot. We have to alert...

May 2021
||
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Director

We do have a vendor executive who is fairly involved, but the challenge is in how certain issues are...

May 2021
||
(0)
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Director

We have great outcomes with this system. From an ROI standpoint, it has been fabulous. We have seen...

May 2021
||
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Director

I would definitely recommend the vendor, with a couple of caveats. I am hoping that Health Fidelity...

May 2021
||
(0)
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Director

We use Health Fidelity for risk adjustment. There are many times that risk adjustment lives in...

Feb 2021
||
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Manager

The vendor doesn’t keep all of their promises. We have been asking for years for more changes and...

Feb 2021
||
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Manager

With the fee schedule we have set up with the vendor, we haven’t come across any additional costs or...

Feb 2021
||
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Manager

When we load the PDF images to the system, they are done through the software, and it prompts codes...

Feb 2021
||
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Manager

The vendor's initial and ongoing training was good. The new associates that have come on board over...

Feb 2021
||
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