Home chevron icon Payer Solutions chevron icon Payer Software chevron icon Risk Adjustment

Lumanent
Filtered view: All

Subject Expert
Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Risk Adjustment 2021: Which Vendors Deliver Best?
Risk Adjustment 2021:
Which Vendors Deliver Best?
November 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Implementation and Training

Health Fidelity did not keep to the implementation timelines. The redactions process had room for...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Over time, Health Fidelity has improved their communication and availability. Based on those trends,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Lumanent has a very high false-positive rate, and the vendor flags a lot of things for our coders to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We have had coders threaten to quit because they are so unhappy using Lumanent and because it is...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Lumanent is not as efficient as it was sold to be. The staff members we have had working on the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

In order to receive support, we have to go to our Health Fidelity account project managers directly....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

I am becoming less and less hopeful that the vendor will be able to correct the things that we have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When Health Fidelity is trying to service clients, we really want the stability that the vendor...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

I am not hopeful that Health Fidelity will be able to execute what they promise. For example, we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Health Fidelity is not proactive at all. Their service is okay whenever we escalate issues to them....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Health Fidelity asks us for our opinion a lot. As they are developing things, they ask us whether...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Health Fidelity’s ability to do quality audits in the tool is not easy. They don't have any way to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

There are some things that we wish would change with Health Fidelity and their product, and those...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

With the post-encounter piece, we definitely have seen a positive ROI. That is why we have kept...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are definitely struggling with what the product is producing on the preencounter side. It is very...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The product is in our long-term plans for now because there is no other option for us at this time.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The timelines for rolling out enhancements are often missed substantially by the vendor. Recently,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Communication with the vendor is often challenging. Sometimes we have to flag issues with them that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product doesn’t interface with our EMR. Lumanent doesn’t update the EMR automatically when forms...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Lumanent's dashboard tells us that things that have happened are not so great. I get billed by the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Health Fidelity hasn’t kept all of their promises. The vendor has made timelines, but our team is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Health Fidelity avoids charging for every little thing, but the vendor’s invoices are messed up....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Lumanent is a very clever product. The interoperability works great. By using AI, the product can...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are probably going to achieve some of our goals, but the process has just been very expensive and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

To begin with, we did a project with a smaller scope, and we were very pleased all around with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have had experience with Health Fidelity. Now, Health Fidelity has been acquired by Edifecs, so...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

ROI / Cost (care and feeding)

We could be on a more current product, but we are hesitant to move toward untested products from...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Service and Support

Health Fidelity doesn't meet their timelines or keep their promises. They have been promising us...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Interfacing and Integration

The product has not integrated easily with our EMR. The vendor has not been meeting our existing...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

Health Fidelity has had a lot of transitions and frustrating changes in their leadership and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

ROI / Cost (care and feeding)

We have gotten more money back from Lumanent than we have put into it, but I am disappointed that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had a great ROI with Lumanent, but we could get so much more from the product. Reporting is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Health Fidelity’s initial training was good. I don’t know that we have really had a need for ongoing...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Lumanent’s productivity reporting for our coders is absolutely where we want it to be.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When Edifecs purchased Health Fidelity, our contacts at Health Fidelity said that nothing was really...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Future Outlook

The version of Health Fidelity's software that we are on is an older, more manual version. It is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

The support from Health Fidelity is great. The support people are helpful and responsible, and they...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Right now, we see missed opportunities from Health Fidelity. We get a report and manually sift...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Future Outlook

We have had a relationship with Health Fidelity for a long time, and we will continue to work with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

Health Fidelity gives us pretty good bundled rates for things. Every vendor develops new modules and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Since we started with Lumanent, we haven't seen any big discrepancies. The tools that the product...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have regular meetings with Health Fidelity, and those meetings have all been good. I honestly...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

During the implementation process, we had some specific issues with some of their team members who...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a collaborative relationship with Health Fidelity. The question is not whether they keep all...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Health Fidelity's support is really good. The vendor's executive involvement is very good as well....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We could always do better with the implementations and upgrades from Health Fidelity.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I have a huge wish list that Health Fidelity is responsive to and that they have on their road map....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Lumanent has helped us see an incredible amount of improvement in our overall risk adjustment...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

What is nice about the vendor is that they work with their clients on customization, so we aren't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Health Fidelity was acquired by Edifecs. Prior to the acquisition, I was fully satisfied with the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

From my perspective, the point-of-care solution is the best in class and the best in the market....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We haven't had any issues with our upgrades. The releases are all on time. We didn't have any issues...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is efficient, and the vendor has a good, quick turnaround. The process is very thorough,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Health Fidelity gives us a target date for a deliverable, and when that target date comes and goes,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Using the product, we are able to see outcomes and provide physician education and coder education,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Health Fidelity keeps their promises; there is just some functionality that the vendor should have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

There are too many bugs and little quirky things in Lumanent. The system's reports don't talk to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I didn't see the return from Lumanent that we initially expected from the contract. The problem...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Health Fidelity had a good start with a very powerful NLP tool, but they did not invest in it, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I would buy Lumanent again if I didn’t have any other option, but we are looking to see whether we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Health Fidelity is well intended. Their support is good, and they always listen to us. We have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Health Fidelity does not charge for every little thing. However, after they gave us a discount for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Health Fidelity needs to pay more attention to the condition they are missing and focus on accessing...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Options Expanding for Risk Adjustment
11 November 21    |   Ryan Pretnik and Jennifer Hickenlooper
A growing field of vendors offers risk adjustment technology and services. In our latest report, we set out to discover which vendors offer the widest breadth of capabilities. 



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​