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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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Manager

The vendor doesn’t keep all of their promises. We have been asking for years for more changes and...

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With the fee schedule we have set up with the vendor, we haven’t come across any additional costs or...

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Manager

When we load the PDF images to the system, they are done through the software, and it prompts codes...

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Manager

The vendor's initial and ongoing training was good. The new associates that have come on board over...

Feb 2021
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Director

Our relationship with Health Fidelity is good. If there is an issue or concern, the executive team...

Jun 2020
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Director

There is very little downtime, if any. We don’t expect any downtime from the system. Health Fidelity...

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Director

The one thing that I would like to see is better responsiveness to requests for product...

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Director

The vendor should have a client panel with midlevel executives and another working panel for...

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Director

We have had a great relationship with Health Fidelity. They have been very agile in helping us build...

May 2020
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Director

The product has been a game changer for us in risk adjustment. It has allowed us to be more...

May 2020
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Director

The product team was not good about addressing things. When we brought forward issues that we were...

May 2020
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Director

From a technology standpoint, there have certainly been growing pains. The vendor has had some near...

May 2020
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Director

When we do retrospective reviews, we can link to the claim that was built, and that is something...

May 2020
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Director

Support from the vendor is not applicable regarding the COVID-19 crisis. Our retrospective reviews...

May 2020
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Director

The vendor is very fair in terms of charging. They have changed our contract so that we aren’t being...

May 2020
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Director

Health Fidelity is going to deploy a new version soon that has increased dashboard capabilities. The...

May 2020
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Director

The account manager was always really good. The project manager was always trying to advocate for us...

May 2020
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Director

With the dashboard for the vendor’s suspecting logic within their NLP, the false positive rate is...

May 2020
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Director

The vendor needs to have documented FAQs and workflows. Most of the vendor’s training has been in...

May 2020
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Director

I feel like Health Fidelity keeps their promises. It has been a very bumpy road, more on our side...

May 2020
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Director

None of the vendors we work with are nickel-and-diming us, but Health Fidelity, in particular, is...

May 2020
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Director

With the other vendor we use, we have had the same dedicated team from the beginning. If I didn’t...

May 2020
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Manager

Health Fidelity creates a report that really looks at patients that would most benefit from a visit...

Apr 2020
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Manager

Health Fidelity’s core strength was with payers, and now as they are moving into the provider space,...

Apr 2020
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Manager

We are providing sites with optics into patient conditions and the need for patients to be seen more...

Apr 2020
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Manager

Some of the best and brightest people work in the payer space, but Health Fidelity seems to be...

Apr 2020
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Manager

Health Fidelity needs to communicate better with their customers regarding product enhancements and...

Apr 2020
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Manager

Health Fidelity needs to get better at training and have more structure. They need to have...

Apr 2020
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Manager

We like Health Fidelity because they have been a true partner. Health Fidelity recognizes that they...

Apr 2020
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Manager

With COVID-19, Health Fidelity literally took our data and tried to help us write an outreach report...

Apr 2020
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Analyst/Coordinator

Health Fidelity is engaged, but there is some lag to some of their responses. I would also like them...

Apr 2020
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Analyst/Coordinator

We have been introduced to some ideas, but we haven't really seen anything groundbreaking from...

Apr 2020
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Analyst/Coordinator

I have recommended Health Fidelity to peers. Most recently, I told an organization with a similar...

Apr 2020
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Manager

During the implementation, the vendor provides a timeline and coordinates with the IT folks...

Apr 2020
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Manager

We get feedback from different clients on various issues. We come across so many different things...

Apr 2020
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Manager

The level of support we get for Lumanent is people dependent and very account representative...

Apr 2020
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Manager

I would say Health Fidelity doesn’t keep all of their promises, but I can't think of any...

Apr 2020
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Manager

I would like Health Fidelity to ensure that all of their problems are being updated in a timely...

Apr 2020
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Manager

Integration and interpretability are quite ambitious. We are a health system, and that makes those...

Apr 2020
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Manager

I would prefer stronger reporting, and on the analytics side, I would prefer more accurate...

Apr 2020
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Manager

I haven't seen anything particularly groundbreaking in terms of technology since I have been on...

Apr 2020
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Manager

We are very much engaged with Health Fidelity, and we continue to work with them. They are part of...

Apr 2020
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Physician

I would tell others that Lumanent is a comprehensive solution. If people are interested in looking...

Mar 2020
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Physician

We have a contract price, so I don't think the vendor is nickel-and-diming. I haven't seen any...

Mar 2020
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Physician

I give the vendor a high rating for their implementation services. Our implementation was fine. We...

Mar 2020
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Physician

The vendor has been doing very well at supporting our integration goals. That is critical because we...

Mar 2020
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Physician

Lumanent works as promoted; it does what it is supposed to do. There are a few things that I would...

Mar 2020
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Physician

The vendor's contribution has been extremely valuable. It is unbelievable what the technology can do...

Mar 2020
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Physician

I would like to see some automated reports. Right now, we have reports that are generated for us. If...

Mar 2020
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Physician

The system has been driving outcomes very well. We can measure provider engagement, and that is...

Mar 2020
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Physician

We have received our money's worth, and that is excellent. Like my mother always says, people have...

Mar 2020
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Physician

We chose to go with Lumanent because we wanted more features than what another product was giving...

Mar 2020
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Physician

Lumanent is composed of four different tools. The retrospective coding has been fabulous, and there...

Mar 2020
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Physician

Lumanent is absolutely part of our long-term plans. We hope to expand and get some of the vendor's...

Mar 2020
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Physician

If the decision were up to me, I would purchase Lumanent again.

Mar 2020
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Physician

The vendor prioritizes their promises, so they don't say no. They just sometimes say that they can't...

Mar 2020
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Manager

Health Fidelity doesn't nickel-and-dime us. Some other vendors that we have looked at charge for...

Mar 2020
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Manager

The vendor's system doesn't work as promoted. There are some things that the system tries to do, but...

Mar 2020
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Manager

Health Fidelity delivers new technology fine. They are always wanting to know whether certain...

Mar 2020
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Manager

The support from Health Fidelity has been fine. I don't usually have any problems with them. There...

Mar 2020
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Manager

Regardless of what is being done, we are always looking at the cost of software, especially when we...

Mar 2020
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Manager

If someone asked me about Health Fidelity, I would try to find out what that person's needs were and...

Mar 2020
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VP/Other Executive

We have absolutely received our money’s worth. I am very likely to recommend the system to others,...

Mar 2020
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VP/Other Executive

The vendor can’t customize the need for each organization. The vendor has a road map, but there is...

Mar 2020
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VP/Other Executive

The vendor has fantastic technology, and I am sure that they see a lot more than we see from our...

Mar 2020
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VP/Other Executive

My recommendation is for people to understand the lifecycle of where they are before building out...

Mar 2020
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VP/Other Executive

Providers need to understand the social and the technology sides and how they integrate. A lot of us...

Mar 2020
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VP/Other Executive

I would tell others to really compare and spend time looking at different vendors before signing a...

Mar 2020
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VP/Other Executive

The most important piece that I took away from everything is that my parent company that wanted to...

Mar 2020
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VP/Other Executive

When we were making out decision, the salespeople weren’t giving me the right picture. The...

Mar 2020
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