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Lumanent Comments
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Commentary Summary
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User Commentary
Director
We use Health Fidelity for risk adjustment. There are many times that risk adjustment lives in...
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Manager
The vendor doesn’t keep all of their promises. We have been asking for years for more changes and...
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Manager
With the fee schedule we have set up with the vendor, we haven’t come across any additional costs or...
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Manager
When we load the PDF images to the system, they are done through the software, and it prompts codes...
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Manager
The vendor's initial and ongoing training was good. The new associates that have come on board over...
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Director
Our relationship with Health Fidelity is good. If there is an issue or concern, the executive team...
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Director
There is very little downtime, if any. We don’t expect any downtime from the system. Health Fidelity...
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Director
The one thing that I would like to see is better responsiveness to requests for product...
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Director
The vendor should have a client panel with midlevel executives and another working panel for...
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Director
We have had a great relationship with Health Fidelity. They have been very agile in helping us build...
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Director
The product has been a game changer for us in risk adjustment. It has allowed us to be more...
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Director
The product team was not good about addressing things. When we brought forward issues that we were...
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Director
From a technology standpoint, there have certainly been growing pains. The vendor has had some near...
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Director
When we do retrospective reviews, we can link to the claim that was built, and that is something...
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Director
Support from the vendor is not applicable regarding the COVID-19 crisis. Our retrospective reviews...
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Director
The vendor is very fair in terms of charging. They have changed our contract so that we aren’t being...
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Director
Health Fidelity is going to deploy a new version soon that has increased dashboard capabilities. The...
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Director
The account manager was always really good. The project manager was always trying to advocate for us...
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Director
With the dashboard for the vendor’s suspecting logic within their NLP, the false positive rate is...
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Director
The vendor needs to have documented FAQs and workflows. Most of the vendor’s training has been in...
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Director
I feel like Health Fidelity keeps their promises. It has been a very bumpy road, more on our side...
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Director
None of the vendors we work with are nickel-and-diming us, but Health Fidelity, in particular, is...
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Director
With the other vendor we use, we have had the same dedicated team from the beginning. If I didn’t...
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