Cybersecurity Is Critical in Today's Environment
Lumanent
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
User Commentary
CMO
In the future, we hope to be able to use Lumanent with Medicare Advantage products. Right now, it is...
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CMO
I reached out to the vendor to make some suggestions about how to make the product more useful, and...
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CMO
I would like to see the solution be EMR based. They are getting there, but they aren't there yet. If...
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CMO
If reports are incorporated into the solution the way that they should be, then we should see an...
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VP/Other Executive
Our team has always been able to work the tool based on feedback. They always go through training...
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VP/Other Executive
We did a head-to-head with another NLP firm. On paper, it looked like a really good company, and we...
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VP/Other Executive
When things with Health Fidelity go awry, the executive will reach out to me. They will get involved...
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VP/Other Executive
All of the vendors are doing similar things with algorithms and analytics. The vendors that are...
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VP/Other Executive
At the time we got Health Fidelity's solution, it was the right decision. They were the right...
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VP/Other Executive
There are things that Health Fidelity could do better. Health Fidelity’s project management is...
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VP/Other Executive
The problem that Health Fidelity has is they cannot retain talent. Engineers are in high demand and...
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VP/Other Executive
Health Fidelity has a lot of costs that they shouldn't have in their business. They try and pass...
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Manager
The review process in the Lumanent platform is okay, but it is very time consuming for us, and that...
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Manager
Health Fidelity is trying their best to improve the product, but sometimes things take a long time....
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Manager
During the Lumanent implementation process, we didn't face any adverse consequences, but the...
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CMO
We have had a really hard time getting things implemented. Part of the issue may be due to some...
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CMO
It is sometimes not clear to us what the latest version of the product is quite frankly. We are very...
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CMO
I have raised some skepticism, but my belief is that we will continue with Health Fidelity. If KLAS...
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CMO
Health Fidelity is good about not nickel-and-diming. They have cut us some slack on some of the...
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CMO
Lumanent does the things that Health Fidelity told us it would do, but the road map of where the...
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CMO
One of the executives at Health Fidelity is very responsive. The vendor has pleasant people to work...
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CMO
We really expected much better integration at this point. We are still using batch files. We are...
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CMO
There isn't a good tool that allows for applying the kind of logic that I would like to see in...
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CMO
I can only speak to phone or web support as a client and not as an end user. Health Fidelity is very...
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VP/Other Executive
The product doesn't really integrate entirely with our EHR. We have to use it through the vendor's...
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VP/Other Executive
The front-end user experience is too fragmented from the core medical record system. It doesn’t...
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VP/Other Executive
The core product’s NLP engine is the best in the industry. It is mature and competitive. When I talk...
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VP/Other Executive
The vendor is focused on helping us achieve value, improve our risk scores, and mine data. They are...
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VP/Other Executive
We did a really comprehensive look at the lay of the land back when we were making the decision. We...
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CMO
Health Fidelity’s use of NLP was excellent. I didn't see a whole lot of significantly helpful...
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CMO
We had one manager who was with us for a couple of years who was excellent. Then there was...
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CMO
Once the deal with Health Fidelity was sealed, we didn't see or hear from any executives.
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CMO
The initial project we did with Health Fidelity was successful enough that we did something similar...
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CMO
As far as legal audits go, it was our coders who were taking that risk. Health Fidelity provided...
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CMO
Health Fidelity was very responsive. We did have some issues from time to time, but Health Fidelity...
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CMO
The big thing that Health Fidelity did with other systems was pull data out of our EMR, and they did...
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Physician
We are frequently in communication with Health Fidelity. They are very attentive. I can pick up the...
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Physician
I like the quality of the NLP. Lumanent is able to distinguish between true and false suggestions....
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Physician
I would like to see improved preencounter functionality; I want to have a better ability to use...
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VP/Other Executive
The biggest gap that Health Fidelity has is they don’t have as much experience in the ambulatory...
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VP/Other Executive
The payers all come, and until we can show them that we can outperform what they are doing, we don’t...
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VP/Other Executive
Working with a really innovative and creative company is important. My team and I spend a lot more...
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VP/Other Executive
Health Fidelity sure tries and intends to keep all their promises. They are growing. Health...
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VP/Other Executive
We needed something that was Best In KLAS for claims analytics and NLP, and Health Fidelity...
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VP/Other Executive
Unlike many of the other tools out there, Health Fidelity’s tool does a thorough job of identifying...
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VP/Other Executive
Health Fidelity is able to help us document more accurately when setting up the visit, so...
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Manager
I have issues and concerns with Health Fidelity’s dashboard. The dashboard that they present...
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Manager
We can do redactions with Lumanent, but how they work seems to be a tad complicated. I cannot seem...
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Manager
Health Fidelity overpromises. They say that they are working on something and present it to us. Then...
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Manager
Health Fidelity does well with the information and training. They answer questions quickly. Any time...
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Director
The system does a good job of deciphering nuances. We have definitely seen some issues, but it is...
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Director
I would buy the system again. We have problems, but they have done enough that we would still work...
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Director
Health Fidelity has kept most of their promises. Sometimes we have to really hound them to keep...
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Director
Health Fidelity's fees are pretty standard. They charge a per-member fee, and that is a nice payment...
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Director
There are some things in the system that worked really well and others where Health Fidelity didn’t...
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Director
Health Fidelity's training has been great. I haven’t seen any issues. There could be more of it, but...
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Director
There is quite a bit that we want that Health Fidelity doesn’t provide yet. There are things they...
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Director
Health Fidelity's service being proactive is probably the biggest trouble spot. We have to alert...
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Director
We do have a vendor executive who is fairly involved, but the challenge is in how certain issues are...
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Director
We have great outcomes with this system. From an ROI standpoint, it has been fabulous. We have seen...
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Director
I would definitely recommend the vendor, with a couple of caveats. I am hoping that Health Fidelity...
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Director
We use Health Fidelity for risk adjustment. There are many times that risk adjustment lives in...
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Manager
The vendor doesn’t keep all of their promises. We have been asking for years for more changes and...
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Manager
With the fee schedule we have set up with the vendor, we haven’t come across any additional costs or...
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Manager
When we load the PDF images to the system, they are done through the software, and it prompts codes...
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Manager
The vendor's initial and ongoing training was good. The new associates that have come on board over...
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