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KLAS Research Director - Ryan Pretnik
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We are frequently in communication with Health Fidelity. They are very attentive. I can pick up the...

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I like the quality of the NLP. Lumanent is able to distinguish between true and false suggestions....

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The biggest gap that Health Fidelity has is they don’t have as much experience in the ambulatory...

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The payers all come, and until we can show them that we can outperform what they are doing, we don’t...

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VP/Other Executive

Working with a really innovative and creative company is important. My team and I spend a lot more...

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VP/Other Executive

Health Fidelity sure tries and intends to keep all their promises. They are growing. Health...

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VP/Other Executive

We needed something that was Best In KLAS for claims analytics and NLP, and Health Fidelity...

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VP/Other Executive

Unlike many of the other tools out there, Health Fidelity’s tool does a thorough job of identifying...

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VP/Other Executive

Health Fidelity is able to help us document more accurately when setting up the visit, so...

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Manager

I have issues and concerns with Health Fidelity’s dashboard. The dashboard that they present...

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Manager

We can do redactions with Lumanent, but how they work seems to be a tad complicated. I cannot seem...

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Manager

Health Fidelity overpromises. They say that they are working on something and present it to us. Then...

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Manager

Health Fidelity does well with the information and training. They answer questions quickly. Any time...

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Director

The system does a good job of deciphering nuances. We have definitely seen some issues, but it is...

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Director

I would buy the system again. We have problems, but they have done enough that we would still work...

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Director

Health Fidelity has kept most of their promises. Sometimes we have to really hound them to keep...

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Director

Health Fidelity's fees are pretty standard. They charge a per-member fee, and that is a nice payment...

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Director

There are some things in the system that worked really well and others where Health Fidelity didn’t...

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Director

Health Fidelity's training has been great. I haven’t seen any issues. There could be more of it, but...

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Director

There is quite a bit that we want that Health Fidelity doesn’t provide yet. There are things they...

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Director

Health Fidelity's service being proactive is probably the biggest trouble spot. We have to alert...

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Director

We do have a vendor executive who is fairly involved, but the challenge is in how certain issues are...

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Director

We have great outcomes with this system. From an ROI standpoint, it has been fabulous. We have seen...

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Director

I would definitely recommend the vendor, with a couple of caveats. I am hoping that Health Fidelity...

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Director

We use Health Fidelity for risk adjustment. There are many times that risk adjustment lives in...

Feb 2021
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Manager

The vendor doesn’t keep all of their promises. We have been asking for years for more changes and...

Feb 2021
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Manager

With the fee schedule we have set up with the vendor, we haven’t come across any additional costs or...

Feb 2021
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Manager

When we load the PDF images to the system, they are done through the software, and it prompts codes...

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Manager

The vendor's initial and ongoing training was good. The new associates that have come on board over...

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