Lumanent
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Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Director

Implementation and Training

Health Fidelity did not keep to the implementation timelines. The redactions process had room for...

Nov 2022
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Director

Future Outlook

Over time, Health Fidelity has improved their communication and availability. Based on those trends,...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Lumanent has a very high false-positive rate, and the vendor flags a lot of things for our coders to...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have had coders threaten to quit because they are so unhappy using Lumanent and because it is...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Lumanent is not as efficient as it was sold to be. The staff members we have had working on the...

Nov 2022
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VP/Other Executive

Service and Support

In order to receive support, we have to go to our Health Fidelity account project managers directly....

Nov 2022
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VP/Other Executive

Future Outlook

I am becoming less and less hopeful that the vendor will be able to correct the things that we have...

Nov 2022
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VP/Other Executive

Relationship

When Health Fidelity is trying to service clients, we really want the stability that the vendor...

Nov 2022
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VP/Other Executive

Future Outlook

I am not hopeful that Health Fidelity will be able to execute what they promise. For example, we...

Nov 2022
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VP/Other Executive

Relationship

Health Fidelity is not proactive at all. Their service is okay whenever we escalate issues to them....

Nov 2022
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Manager

Relationship

Health Fidelity asks us for our opinion a lot. As they are developing things, they ask us whether...

Oct 2022
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Manager

Functionality and Upgrades

Health Fidelity’s ability to do quality audits in the tool is not easy. They don't have any way to...

Oct 2022
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Manager

Future Outlook

There are some things that we wish would change with Health Fidelity and their product, and those...

Oct 2022
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Manager

ROI / Cost (care and feeding)

With the post-encounter piece, we definitely have seen a positive ROI. That is why we have kept...

Oct 2022
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Manager

Functionality and Upgrades

We are definitely struggling with what the product is producing on the preencounter side. It is very...

Oct 2022
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Manager

Future Outlook

The product is in our long-term plans for now because there is no other option for us at this time.

Oct 2022
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Manager

Relationship

The timelines for rolling out enhancements are often missed substantially by the vendor. Recently,...

Oct 2022
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Manager

Relationship

Communication with the vendor is often challenging. Sometimes we have to flag issues with them that...

Oct 2022
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Manager

Interfacing and Integration

The product doesn’t interface with our EMR. Lumanent doesn’t update the EMR automatically when forms...

Oct 2022
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Director

Future Outlook

Lumanent's dashboard tells us that things that have happened are not so great. I get billed by the...

Oct 2022
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Director

Relationship

Health Fidelity hasn’t kept all of their promises. The vendor has made timelines, but our team is...

Oct 2022
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Director

Sales and Contracting

Health Fidelity avoids charging for every little thing, but the vendor’s invoices are messed up....

Oct 2022
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Director

Functionality and Upgrades

Lumanent is a very clever product. The interoperability works great. By using AI, the product can...

Oct 2022
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Director

Future Outlook

We are probably going to achieve some of our goals, but the process has just been very expensive and...

Oct 2022
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Director

ROI / Cost (care and feeding)

To begin with, we did a project with a smaller scope, and we were very pleased all around with...

Oct 2022
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Director

Relationship

I have had experience with Health Fidelity. Now, Health Fidelity has been acquired by Edifecs, so...

Oct 2022
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CMO

ROI / Cost (care and feeding)

We could be on a more current product, but we are hesitant to move toward untested products from...

Oct 2022
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CMO

Service and Support

Health Fidelity doesn't meet their timelines or keep their promises. They have been promising us...

Oct 2022
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CMO

Interfacing and Integration

The product has not integrated easily with our EMR. The vendor has not been meeting our existing...

Oct 2022
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CMO

Relationship

Health Fidelity has had a lot of transitions and frustrating changes in their leadership and...

Oct 2022
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CMO

ROI / Cost (care and feeding)

We have gotten more money back from Lumanent than we have put into it, but I am disappointed that...

Oct 2022
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Manager

Functionality and Upgrades

We have had a great ROI with Lumanent, but we could get so much more from the product. Reporting is...

Jun 2022
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Manager

Implementation and Training

Health Fidelity’s initial training was good. I don’t know that we have really had a need for ongoing...

Jun 2022
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Manager

Functionality and Upgrades

Lumanent’s productivity reporting for our coders is absolutely where we want it to be.

Jun 2022
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Manager

Relationship

When Edifecs purchased Health Fidelity, our contacts at Health Fidelity said that nothing was really...

Jun 2022
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COO

Future Outlook

The version of Health Fidelity's software that we are on is an older, more manual version. It is...

Jun 2022
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COO

Service and Support

The support from Health Fidelity is great. The support people are helpful and responsible, and they...

Jun 2022
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COO

Functionality and Upgrades

Right now, we see missed opportunities from Health Fidelity. We get a report and manually sift...

Jun 2022
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COO

Future Outlook

We have had a relationship with Health Fidelity for a long time, and we will continue to work with...

Jun 2022
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COO

ROI / Cost (care and feeding)

Health Fidelity gives us pretty good bundled rates for things. Every vendor develops new modules and...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Since we started with Lumanent, we haven't seen any big discrepancies. The tools that the product...

May 2022
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VP/Other Executive

Service and Support

We have regular meetings with Health Fidelity, and those meetings have all been good. I honestly...

May 2022
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VP/Other Executive

Implementation and Training

During the implementation process, we had some specific issues with some of their team members who...

May 2022
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Director

Relationship

We have a collaborative relationship with Health Fidelity. The question is not whether they keep all...

Apr 2022
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Director

Service and Support

Health Fidelity's support is really good. The vendor's executive involvement is very good as well....

Apr 2022
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Director

Implementation and Training

We could always do better with the implementations and upgrades from Health Fidelity.

Apr 2022
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Director

Future Outlook

I have a huge wish list that Health Fidelity is responsive to and that they have on their road map....

Apr 2022
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Director

ROI / Cost (care and feeding)

Lumanent has helped us see an incredible amount of improvement in our overall risk adjustment...

Apr 2022
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Director

Relationship

What is nice about the vendor is that they work with their clients on customization, so we aren't...

Mar 2022
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Director

Other Observations & Comments

Health Fidelity was acquired by Edifecs. Prior to the acquisition, I was fully satisfied with the...

Mar 2022
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Director

Functionality and Upgrades

From my perspective, the point-of-care solution is the best in class and the best in the market....

Mar 2022
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Director

Implementation and Training

We haven't had any issues with our upgrades. The releases are all on time. We didn't have any issues...

Mar 2022
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Director

Functionality and Upgrades

The product is efficient, and the vendor has a good, quick turnaround. The process is very thorough,...

Mar 2022
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Director

ROI / Cost (care and feeding)

Health Fidelity gives us a target date for a deliverable, and when that target date comes and goes,...

Mar 2022
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Director

ROI / Cost (care and feeding)

Using the product, we are able to see outcomes and provide physician education and coder education,...

Mar 2022
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VP/Other Executive

Relationship

Health Fidelity keeps their promises; there is just some functionality that the vendor should have...

Mar 2022
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VP/Other Executive

Interfacing and Integration

There are too many bugs and little quirky things in Lumanent. The system's reports don't talk to...

Mar 2022
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Director

ROI / Cost (care and feeding)

I didn't see the return from Lumanent that we initially expected from the contract. The problem...

Jan 2022
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Director

Lessons Learned

Health Fidelity had a good start with a very powerful NLP tool, but they did not invest in it, and...

Jan 2022
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Director

Other Observations & Comments

I would buy Lumanent again if I didn’t have any other option, but we are looking to see whether we...

Jan 2022
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Director

Service and Support

Health Fidelity is well intended. Their support is good, and they always listen to us. We have...

Jan 2022
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Director

ROI / Cost (care and feeding)

Health Fidelity does not charge for every little thing. However, after they gave us a discount for...

Jan 2022
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Director

Future Outlook

Health Fidelity needs to pay more attention to the condition they are missing and focus on accessing...

Jan 2022
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