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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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The vendor doesn’t keep all of their promises. We have been asking for years for more changes and...

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There is very little downtime, if any. We don’t expect any downtime from the system. Health Fidelity...

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We have had a great relationship with Health Fidelity. They have been very agile in helping us build...

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The product has been a game changer for us in risk adjustment. It has allowed us to be more...

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From a technology standpoint, there have certainly been growing pains. The vendor has had some near...

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When we do retrospective reviews, we can link to the claim that was built, and that is something...

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Support from the vendor is not applicable regarding the COVID-19 crisis. Our retrospective reviews...

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The vendor is very fair in terms of charging. They have changed our contract so that we aren’t being...

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Health Fidelity is going to deploy a new version soon that has increased dashboard capabilities. The...

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The account manager was always really good. The project manager was always trying to advocate for us...

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With the dashboard for the vendor’s suspecting logic within their NLP, the false positive rate is...

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The vendor needs to have documented FAQs and workflows. Most of the vendor’s training has been in...

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I feel like Health Fidelity keeps their promises. It has been a very bumpy road, more on our side...

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None of the vendors we work with are nickel-and-diming us, but Health Fidelity, in particular, is...

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With the other vendor we use, we have had the same dedicated team from the beginning. If I didn’t...

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