Lumanent
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Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Director

We have a collaborative relationship with Health Fidelity. The question is not whether they keep all...

Apr 2022
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Director

Health Fidelity's support is really good. The vendor's executive involvement is very good as well....

Apr 2022
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Director

We could always do better with the implementations and upgrades from Health Fidelity.

Apr 2022
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Director

I have a huge wish list that Health Fidelity is responsive to and that they have on their road map....

Apr 2022
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Director

Lumanent has helped us see an incredible amount of improvement in our overall risk adjustment...

Apr 2022
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Director

What is nice about the vendor is that they work with their clients on customization, so we aren't...

Mar 2022
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Director

Health Fidelity was acquired by Edifecs. Prior to the acquisition, I was fully satisfied with the...

Mar 2022
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Director

From my perspective, the point-of-care solution is the best in class and the best in the market....

Mar 2022
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Director

We haven't had any issues with our upgrades. The releases are all on time. We didn't have any issues...

Mar 2022
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Director

The product is efficient, and the vendor has a good, quick turnaround. The process is very thorough,...

Mar 2022
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Director

Health Fidelity gives us a target date for a deliverable, and when that target date comes and goes,...

Mar 2022
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Director

Using the product, we are able to see outcomes and provide physician education and coder education,...

Mar 2022
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VP/Other Executive

Health Fidelity keeps their promises; there is just some functionality that the vendor should have...

Mar 2022
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VP/Other Executive

There are too many bugs and little quirky things in Lumanent. The system's reports don't talk to...

Mar 2022
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Director

I didn't see the return from Lumanent that we initially expected from the contract. The problem...

Jan 2022
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Director

Health Fidelity had a good start with a very powerful NLP tool, but they did not invest in it, and...

Jan 2022
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Director

I would buy Lumanent again if I didn’t have any other option, but we are looking to see whether we...

Jan 2022
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Director

Health Fidelity is well intended. Their support is good, and they always listen to us. We have...

Jan 2022
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Director

Health Fidelity does not charge for every little thing. However, after they gave us a discount for...

Jan 2022
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Director

Health Fidelity needs to pay more attention to the condition they are missing and focus on accessing...

Jan 2022
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CMO

In the future, we hope to be able to use Lumanent with Medicare Advantage products. Right now, it is...

Aug 2021
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CMO

I reached out to the vendor to make some suggestions about how to make the product more useful, and...

Aug 2021
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CMO

I would like to see the solution be EMR based. They are getting there, but they aren't there yet. If...

Aug 2021
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CMO

If reports are incorporated into the solution the way that they should be, then we should see an...

Aug 2021
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VP/Other Executive

Our team has always been able to work the tool based on feedback. They always go through training...

Aug 2021
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VP/Other Executive

We did a head-to-head with another NLP firm. On paper, it looked like a really good company, and we...

Aug 2021
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VP/Other Executive

When things with Health Fidelity go awry, the executive will reach out to me. They will get involved...

Aug 2021
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VP/Other Executive

All of the vendors are doing similar things with algorithms and analytics. The vendors that are...

Aug 2021
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VP/Other Executive

At the time we got Health Fidelity's solution, it was the right decision. They were the right...

Aug 2021
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VP/Other Executive

There are things that Health Fidelity could do better. Health Fidelity’s project management is...

Aug 2021
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VP/Other Executive

The problem that Health Fidelity has is they cannot retain talent. Engineers are in high demand and...

Aug 2021
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VP/Other Executive

Health Fidelity has a lot of costs that they shouldn't have in their business. They try and pass...

Aug 2021
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Manager

The review process in the Lumanent platform is okay, but it is very time consuming for us, and that...

Aug 2021
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Manager

Health Fidelity is trying their best to improve the product, but sometimes things take a long time....

Aug 2021
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Manager

During the Lumanent implementation process, we didn't face any adverse consequences, but the...

Aug 2021
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CMO

We have had a really hard time getting things implemented. Part of the issue may be due to some...

Jul 2021
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CMO

It is sometimes not clear to us what the latest version of the product is quite frankly. We are very...

Jul 2021
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CMO

I have raised some skepticism, but my belief is that we will continue with Health Fidelity. If KLAS...

Jul 2021
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CMO

Health Fidelity is good about not nickel-and-diming. They have cut us some slack on some of the...

Jul 2021
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CMO

Lumanent does the things that Health Fidelity told us it would do, but the road map of where the...

Jul 2021
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CMO

One of the executives at Health Fidelity is very responsive. The vendor has pleasant people to work...

Jul 2021
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CMO

We really expected much better integration at this point. We are still using batch files. We are...

Jul 2021
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CMO

There isn't a good tool that allows for applying the kind of logic that I would like to see in...

Jul 2021
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CMO

I can only speak to phone or web support as a client and not as an end user. Health Fidelity is very...

Jul 2021
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VP/Other Executive

The product doesn't really integrate entirely with our EHR. We have to use it through the vendor's...

Jul 2021
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VP/Other Executive

The front-end user experience is too fragmented from the core medical record system. It doesn’t...

Jul 2021
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VP/Other Executive

The core product’s NLP engine is the best in the industry. It is mature and competitive. When I talk...

Jul 2021
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VP/Other Executive

The vendor is focused on helping us achieve value, improve our risk scores, and mine data. They are...

Jul 2021
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VP/Other Executive

We did a really comprehensive look at the lay of the land back when we were making the decision. We...

Jul 2021
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CMO

Health Fidelity’s use of NLP was excellent. I didn't see a whole lot of significantly helpful...

Jul 2021
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CMO

We had one manager who was with us for a couple of years who was excellent. Then there was...

Jul 2021
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CMO

Once the deal with Health Fidelity was sealed, we didn't see or hear from any executives.

Jul 2021
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CMO

The initial project we did with Health Fidelity was successful enough that we did something similar...

Jul 2021
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CMO

As far as legal audits go, it was our coders who were taking that risk. Health Fidelity provided...

Jul 2021
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CMO

Health Fidelity was very responsive. We did have some issues from time to time, but Health Fidelity...

Jul 2021
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CMO

The big thing that Health Fidelity did with other systems was pull data out of our EMR, and they did...

Jul 2021
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Physician

We are frequently in communication with Health Fidelity. They are very attentive. I can pick up the...

Jun 2021
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Physician

I like the quality of the NLP. Lumanent is able to distinguish between true and false suggestions....

Jun 2021
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Physician

I would like to see improved preencounter functionality; I want to have a better ability to use...

Jun 2021
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