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HealthEdge Care Management Solutions (HealthEdge & Altruista) Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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VP/Other Executive

We chose GuidingCare because it had a lot of functionality that didn't exist in our previous...

Jul 2021
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VP/Other Executive

From a functionality perspective, GuidingCare is a full-featured product. We haven't made many...

Jul 2021
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VP/Other Executive

We have recurring meetings with the vendor to talk through their strategic road map and what our...

Jul 2021
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Director

For the most part, the product does operate the way it is designed. In one module, it maybe doesn’t...

Feb 2021
||
(0)
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Director

The ongoing support is hit or miss. The vendor's technical people responded to one of our tickets...

Feb 2021
||
(0)
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Director

The vendor is proactive in sending us upgrade notes and things. I don’t think we have had any issues...

Feb 2021
||
(0)
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Director

When it comes to nickel-and-diming, I don’t think Altruista Health is different than the other...

Feb 2021
||
(0)
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Director

The vendor had some good areas and some not good areas in terms of the implementation services. The...

Feb 2021
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Director

I haven’t noticed a difference regarding the acquisition of Altruista Health. I thought that they...

Feb 2021
||
(0)
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VP/Other Executive

There’s a solid methodology behind Altruista Health's training, and they have a really amazing...

Feb 2021
||
(0)
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VP/Other Executive

Our clinical staff members love the functionality out of the box. They love what the product can do....

Feb 2021
||
(0)
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VP/Other Executive

Altruista Health has a consumer advisory board, and they actively listen to their clients. Altruista...

Feb 2021
||
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VP/Other Executive

There is no downtime. Guiding Care is always operational, including the platform the product sits on....

Feb 2021
||
(0)
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VP/Other Executive

As a client, we have certain processes and functions that are unique to us, and we have to work...

Feb 2021
||
(0)
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VP/Other Executive

Historically, Altruista Health has struggled to turn around some of our help-desk tickets. There...

Feb 2021
||
(0)
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VP/Other Executive

We are extremely excited that Altruista Health and HealthEdge are bringing their talents together....

Feb 2021
||
(0)
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VP/Other Executive

We don't have any plans to look at any other products. I am aware of other vendors in the field, but...

Feb 2021
||
(0)
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VP/Other Executive

I don't think any vendor keeps all their promises, but Altruista Health is one of the more honest...

Feb 2021
||
(0)
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VP/Other Executive

Almost all of the upgrades and implementations we have done with Altruista Health have been delayed....

Feb 2021
||
(0)
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Director

I would recommend the vendor with some words of wisdom. I would tell people that they need to...

Feb 2021
||
(0)
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Manager

For the most part, it seems like the product quality has improved. We are starting to get to the...

Dec 2020
||
(0)
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Manager

The ability to configure HealthRules CareManager is awfully nice. We still have lots of...

Dec 2020
||
(0)
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Manager

When we implemented HealthRules CareManager originally, it was not integrated and had to be custom...

Dec 2020
||
(0)
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Manager

I don’t get the sense that there are a lot of struggles in using the product. We have a desire for...

Dec 2020
||
(0)
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Manager

There is some functionality that we haven’t utilized yet, so there is some growth that still needs...

Dec 2020
||
(0)
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Manager

We rely heavily on a firm that HealthEdge has partnered with to serve customers. Our integration is...

Dec 2020
||
(0)
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Manager

With the direction we are going in with the plans that we have, there is going to be a lot of demand...

Dec 2020
||
(0)
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COO

We have hit a few bumps in the road with the implementation, but overall, Altruista Health has been...

Nov 2020
||
(0)
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COO

Our folks who are using GuidingCare are very excited about it, and they seem to be really enjoying...

Nov 2020
||
(0)
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COO

Alturista Health helps us manage care for our members in such a better way than we did previously....

Nov 2020
||
(0)
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COO

We are still growing and changing, so GuidingCare is still morphing a bit. That is no fault of...

Nov 2020
||
(0)
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COO

Altruista Health is very responsive when we have issues. They are always willing to have a...

Nov 2020
||
(0)
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COO

We are working on getting a specific accreditation, and GuidingCare was a component or tool that we...

Nov 2020
||
(0)
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CMO

We were looking for companies that were able to express their identity, values, and culture. That is...

Oct 2020
||
(0)
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CMO

The product is as it was promised. The vendor has overachieved. They have more than met our...

Oct 2020
||
(0)
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CMO

In regard to the ease of use for the end user, there are probably two different answers. The system...

Oct 2020
||
(0)
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CMO

I am 90% confident that things will work as they were billed. In meetings with my team members, all...

Oct 2020
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(0)
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