HealthEdge Care Management Solutions (HealthEdge & Altruista)
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
The vendor’s investment and focus on FHIR-based interoperability has been low at best. I would like...
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The solution is focused and is not mature enough in all of its modules to be an enterprise solution....
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We haven't really integrated remote monitoring device information into Altruista Health's software,...
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The vendor is pretty good with some of the support aspects. They are pretty responsive. I think...
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Altruista Health has a modular type of platform that allows us to expand. Having more of a clinical...
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From a technical perspective, managing the system during the implementation and running the...
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We are one of Altruista Health's many customers. Their speed for extending or bringing in new...
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One of our biggest sources of provider consternation is the management of refills. Our primary care...
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For what we are doing right now, the product works really well. There are some things that we want...
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Last year, Altruista Health was purchased by HealthEdge. I think that Altruista Health is operating...
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We did an upgrade to the solution that gave our utilization management team more functionality. That...
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We have always received good turnarounds and support from GuidingCare. We have been with them for a...
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Altruista Health has got risk modules built into their system to categorize members. But those are...
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Altruista Health has got a really powerful rules engine, and we got ourselves in a pickle. Other...
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GuidingCare is a great system. We have had good success with it. Users like it. We have migrated...
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Working with Altruista Health has been good. We go through our client executive, who is always...
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For some of the connectivity, access to other systems, FHIR APIs, and those kinds of things, we are...
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I know we have got lots of training available from Altruista Health. We have got a whole team that...
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Altruista Health is doing a good job in moving the direction of FHIR APIs for data interchange and...
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HealthEdge is planning on sunsetting HealthRules CareManager, so the upgrades and maintenance...
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The product seems very cumbersome to me. When we saw HealthRules CareManager, it looked pretty and...
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HealthRules CareManager and another HealthEdge product have difficulties talking to each other....
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We must go to HealthEdge with things we need, and the things are never anything the vendor is...
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When we first set up the GuidingCare platform, we had to develop our own training modules. We would...
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In terms of the value for our money, the appeals and grievances modules initially weren't completely...
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For things like Medicare Advantage Plans where CMS has standard requirements across the board, I...
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Altruista Health's leaders are very responsive. We are curious to see what will come with the...
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The product's functionality is extremely helpful for our care managers. The solution is a keystone...
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The vendor could improve their familiarity with the local or state requirements of their client facilities....
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I am very pleased with the overall functionality and customer service. I appreciate that the tool...
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I would like to see improved reporting functions. It is a pain point not to have access to all data...
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We have been very happy with Altruista Health. We did an RFP and looked at the usual suspects in the...
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We are on a solid trajectory with the timeline that Altruista Health gave us for using the product....
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Altruista Health has been excellent. When problems or issues come up, they are always willing to sit...
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I haven't seen any impacts or changes since HealthEdge acquired Altruista Health. I hear dialogue...
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The vendor has focused on use cases that they say that they do well, like utilization management and...
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If there were one thing that I would like to see Altruista Health improve, it would be for them to...
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When I started, people at our organization had bad feelings about Altruista Health. But a lot of...
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The thing that Altruista Health has going for them is not just the fact that they are working really...
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Our greatest struggle with Altruista Health is in planning true release capabilities beyond where we...
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We can maneuver in the system and find exactly what we are looking for. Nothing is hidden. We have...
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I have noticed that documents can be scanned into the system. That is really nice. Most patient and...
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I document things in the system. That information goes to our care managers, our staff members, and...
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When I put activities in the solution, a small window will appear if I am missing information. Then,...
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We were suddenly informed that HealthEdge had purchased Altruista Health and the GuidingCare...
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The solution is simple and intuitive. It is like turning on Microsoft Windows. We can change the...
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HealthEdge's implementation team is stretched too thin. If someone were to ask me how my go-live...
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We have been extremely impressed with the vendor's support and knowledge. We have also been...
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HealthRules Connector is the interface between the HealthEdge system and GuidingCare. If I put an...
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We chose GuidingCare because it had a lot of functionality that didn't exist in our previous...
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From a functionality perspective, GuidingCare is a full-featured product. We haven't made many...
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We have recurring meetings with the vendor to talk through their strategic road map and what our...
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