HealthEdge Care Management Solutions (HealthEdge & Altruista)
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
User Commentary
When I started, people at our organization had bad feelings about Altruista Health. But a lot of...
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The thing that Altruista Health has going for them is not just the fact that they are working really...
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Our greatest struggle with Altruista Health is in planning true release capabilities beyond where we...
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We can maneuver in the system and find exactly what we are looking for. Nothing is hidden. We have...
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I have noticed that documents can be scanned into the system. That is really nice. Most patient and...
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I document things in the system. That information goes to our care managers, our staff members, and...
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When I put activities in the solution, a small window will appear if I am missing information. Then,...
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We were suddenly informed that HealthEdge had purchased Altruista Health and the GuidingCare...
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The solution is simple and intuitive. It is like turning on Microsoft Windows. We can change the...
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HealthEdge's implementation team is stretched too thin. If someone were to ask me how my go-live...
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We have been extremely impressed with the vendor's support and knowledge. We have also been...
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HealthRules Connector is the interface between the HealthEdge system and GuidingCare. If I put an...
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We chose GuidingCare because it had a lot of functionality that didn't exist in our previous...
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From a functionality perspective, GuidingCare is a full-featured product. We haven't made many...
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We have recurring meetings with the vendor to talk through their strategic road map and what our...
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For the most part, the product does operate the way it is designed. In one module, it maybe doesn’t...
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The ongoing support is hit or miss. The vendor's technical people responded to one of our tickets...
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The vendor is proactive in sending us upgrade notes and things. I don’t think we have had any issues...
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When it comes to nickel-and-diming, I don’t think Altruista Health is different than the other...
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The vendor had some good areas and some not good areas in terms of the implementation services. The...
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I haven’t noticed a difference regarding the acquisition of Altruista Health. I thought that they...
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There’s a solid methodology behind Altruista Health's training, and they have a really amazing...
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Our clinical staff members love the functionality out of the box. They love what the product can do....
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Altruista Health has a consumer advisory board, and they actively listen to their clients. Altruista...
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There is no downtime. Guiding Care is always operational, including the platform the product sits on....
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As a client, we have certain processes and functions that are unique to us, and we have to work...
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Historically, Altruista Health has struggled to turn around some of our help-desk tickets. There...
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We are extremely excited that Altruista Health and HealthEdge are bringing their talents together....
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We don't have any plans to look at any other products. I am aware of other vendors in the field, but...
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I don't think any vendor keeps all their promises, but Altruista Health is one of the more honest...
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Almost all of the upgrades and implementations we have done with Altruista Health have been delayed....
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I would recommend the vendor with some words of wisdom. I would tell people that they need to...
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For the most part, it seems like the product quality has improved. We are starting to get to the...
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The ability to configure HealthRules CareManager is awfully nice. We still have lots of...
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When we implemented HealthRules CareManager originally, it was not integrated and had to be custom...
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I don’t get the sense that there are a lot of struggles in using the product. We have a desire for...
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There is some functionality that we haven’t utilized yet, so there is some growth that still needs...
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We rely heavily on a firm that HealthEdge has partnered with to serve customers. Our integration is...
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With the direction we are going in with the plans that we have, there is going to be a lot of demand...
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