Healthgrades CRM (Predict) Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 1:37:03 AM and Model.EvProductId = 82615

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

ROI / Cost (care and feeding)

The vendor has not avoided charging for every little thing. When we have had issues, we have...

Oct 2020
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Director

Functionality and Upgrades

There are elements to the software and its development that are good, but the bugs that have never...

Oct 2020
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Director

Relationship

One of the vendor's representatives met with us and took copious notes. That person promised to take...

Oct 2020
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Director

Relationship

The vendor doesn't do anything until we let them know there is an issue, and the process is still...

Oct 2020
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Director

Relationship

The vendor overpromises and underdelivers. We have asked the vendor for some research, and I don't...

Oct 2020
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Director

Interfacing and Integration

Interoperability doesn't really exist in the system. Interoperability is a key component of a...

Oct 2020
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Director

Service and Support

The vendor hasn't done anything to support us during the COVID-19 crisis. We haven't necessarily...

Oct 2020
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Director

Future Outlook

We contracted with the vendor to help design and develop our website, but things aren't going very...

Oct 2020
 Helpful

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VP/Other Executive

Relationship

Evariant was bought out by Healthgrades. We have struggled with them. They weren't able to deliver...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The web platform provides a good user experience. People come to our site, and the tools are...

Sep 2020
 Helpful

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Manager

Service and Support

We were an Influence Health client. Healthgrades bought Influence Health, and the transition has...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

We have struggled with the transition from Influence Health to Healthgrades. We had a huge event...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Healthgrades has been really responsive during the COVID-19 crisis. They helped us modify our...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Healthgrades keeps their promises in some areas but not in others. They deliver really well on...

Sep 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Influence Health charged for every little thing, but Healthgrades does not. They charge us for some...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The event module is not easy to use. The level of training the frontline people have to go through...

Sep 2020
 Helpful

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