Healthgrades CRM (Predict) Comments

 

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Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Service and Support

Healthgrades’ support is great. There is very little turnover in terms of support. There is really...

Nov 2019
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Director

Interfacing and Integration

One issue is full marketing integration. There are always glitches or hiccups in the process of...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Influence Health's solution was built on an old platform, and some of the applications in the system...

Nov 2018
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Director

Service and Support

I am less likely to recommend Influence Health now because of their costs and because there are a...

Nov 2018
 Helpful

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Director

ROI / Cost (care and feeding)

We did one campaign with Influence Health, and it went nowhere. I couldn’t figure out whether our...

Nov 2018
 Helpful

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Director

Relationship

When it comes to working with vendors, we value having continuity and consistency in who we work...

Jun 2018
 Helpful

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Director

Technology

We are thinking of leaving Predict because the system's platform is pretty antiquated. It just isn't...

Jun 2018
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Manager

Relationship

Overall, we are very satisfied with Influence Health. There are exciting things that we have not...

Apr 2018
 Helpful

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Manager

Other Observations & Comments

Influence Health works well with our clinic in helping to transfer calls and schedule seminars. In...

Apr 2018
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Director

Relationship

Predict is performing okay. Our experience with Influence Health has been rocky, but we are in a...

Nov 2017
 Helpful

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Director

ROI / Cost (care and feeding)

Predict is pretty expensive, and we don’t feel like we have achieved a significant return on our...

Nov 2017
 Helpful

 or  to see details.

Director

Other Observations & Comments

We have spent a lot of time talking to Influence Health about strategy. We have spoken to the vendor...

Nov 2017
 Helpful

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Director

Relationship

Influence Health as an organization is struggling to keep their promises. They committed to...

Nov 2017
 Helpful

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Director

Relationship

Our team of account representatives always keep their promises. They are very responsive, and when...

Nov 2017
 Helpful

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Director

Sales and Contracting

Influence Health doesn’t nickel-and-dime us. That has never been a concern. If the vendor does need...

Nov 2017
 Helpful

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Director

Technology

The technology that Influence Health uses is very old. It doesn’t include a good self-service model...

Nov 2017
 Helpful

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Director

Relationship

Influence Health's executive involvement has gotten worse over time. I don't even know who the...

Nov 2017
 Helpful

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Director

Service and Support

Overall, I feel pretty neutral toward Influence Health. Their support is great, but their product...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

We are making incremental improvements with Influence Health. We wish that they would just launch a...

Nov 2017
 Helpful

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Director

Other Observations & Comments

Influence Health probably won't be part of our long-term plans. When our contract with them ends, we...

Nov 2017
 Helpful

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Director

Technology

Influence Health keeps telling us that they have a new platform coming, but the release continues to...

Nov 2017
 Helpful

 or  to see details.

Director

Other Observations & Comments

Influence Health is experiencing a lot of turnover, and that is frustrating. To be fair, this issue...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

Predict does an okay job at improving the overall patient experience. We aren't using Predict to...

Oct 2017
 Helpful

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Manager

ROI / Cost (care and feeding)

Predict does a good job of engaging nonpatients, but the system isn't perfect. If we could collect...

Oct 2017
 Helpful

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Manager

Other Observations & Comments

Predict helps us encourage healthy patients to maintain their health, but the system could still...

Oct 2017
 Helpful

 or  to see details.

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