HGS Extended Business Office Comments

 

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Commentary Summary

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User Commentary

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Director

Tools and Methodology

HGS has been great. We had some road bumps when we first implemented their services. But ever since...

Jun 2020
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Director

ROI and Cost

We haven't had an issue with any of our vendors being sticklers about charging us for every nuance...

Jun 2020
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Director

Sales and Contracting

In general, all vendors could help us from a strategic perspective. I see way too many vendors...

Jun 2020
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Director

People and Knowledge

The ultimate goal is consistency in staff and productivity. The more experienced and tenured people...

Jun 2020
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Director

Lessons Learned

HGS is sometimes a little too comfortable, but we have that problem with all of our vendors. Every...

Jun 2020
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Director

People and Knowledge

HGS is very flexible. They are proficient in anything we give them with proper training, and they...

Dec 2019
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Director

Other Observations

There is a language barrier. We would like to have more of HGS’ staff speak English.

Dec 2019
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Director

Other Observations

The performance by HGS has been pretty good. They did have some conversion struggles with getting...

Dec 2019
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Director

ROI and Cost

HGS never nickel-and-dimes. They give us a rate, and they usually deliver services above and beyond...

Dec 2019
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VP/Other Executive

Relationship

We have had a long relationship with HGS, and we haven't looked a lot at other companies. When we...

Oct 2019
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VP/Other Executive

Tools and Methodology

An improvement HGS could make is getting us connected with some of their more senior leaders and...

Oct 2019
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VP/Other Executive

Tools and Methodology

There are things with HGS that we are excited about. They have social media mining capabilities and...

Oct 2019
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Director

Relationship

HGS is a good partner, and part of that has to do with the time they put in as a vendor. HGS is very...

Aug 2019
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Director

ROI and Cost

We don’t feel nickel-and-dimed by HGS.

Mar 2019
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Director

Project Results

We obviously want HGS to bring in cash, but we also want to make sure the A/R are being cleaned up...

Mar 2019
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Director

Tools and Methodology

I think the only areas in which HGS is lacking are the offshore training and getting people up to...

Mar 2019
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Director

People and Knowledge

If I need a quick fix or have a special project, I know that HGS can marshal resources pretty...

Mar 2019
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Director

Tools and Methodology

HGS takes some of our information and puts it in their systems, and that makes the information much...

Mar 2019
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Director

Tools and Methodology

HGS’ visibility into their performance is actually really good. I want that information every month....

Mar 2019
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Director

Tools and Methodology

Half of what vendors do consists of manipulating numbers and giving clients a lot of junk...

Mar 2019
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Director

Project Results

We gave HGS a project and saw a really positive impact in terms of both cash and A/R. We eventually...

Mar 2019
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Director

Project Results

If we monitor HGS, they do a great job. If we don’t monitor them, then they don't do as great of a...

Mar 2019
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Director

Project Results

We have a crushing A/R volume. We have to be very efficient, and that is why our partnership with...

Mar 2019
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Director

Other Observations

When I give HGS a piece of work and tell them what they need to do, I would like for them to come...

Mar 2019
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VP/Other Executive

ROI and Cost

I am very pleased with our rate. At first, HGS's prices were higher than most of our other vendors',...

Feb 2019
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VP/Other Executive

Tools and Methodology

HGS is a good organization to work with. They understand the regulations, billing, and claims...

Feb 2019
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VP/Other Executive

Project Results

HGS is very good at talking about opportunities for innovation and process improvement. HGS’s...

Feb 2019
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VP/Other Executive

Project Results

There was an individual at HGS whom we really liked, but that person recently left. So far, HGS has...

Feb 2019
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VP/Other Executive

Project Results

In the beginning, HGS was the turtle in the race. They were not necessarily the quickest, but they...

Feb 2019
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VP/Other Executive

Project Results

HGS has a couple of people on-site, so we are very connected with HGS. The people have been pleasant...

Feb 2019
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VP/Other Executive

People and Knowledge

We really teach HGS more than they teach us because we are probably more advanced than other clients...

Feb 2019
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Director

Project Results

We like that HGS is willing to take on pretty much any work that we give them. They do cleanup,...

Jul 2018
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Director

Tools and Methodology

The best thing about HGS is the reporting packages they send with all the work they are doing. They...

Jul 2018
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