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Essette CM
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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COO

I wouldn't say that HMS Holdings Corp nickel-and-dimes us. Sometimes, we have a healthy discussion...

Sep 2021
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(0)
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COO

We had to do a lot of clicks in the old version of the system with the way that it was built. Now...

Sep 2021
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(0)
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COO

There are some gaps in the system's interoperability. Those are the areas where the vendor sometimes...

Sep 2021
||
(0)
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COO

I was super frustrated with the old tool that we were using, and it was Best in KLAS for case...

Sep 2021
||
(0)
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COO

Essette CM allows us to track everything with members. We actually have an API connection with...

Sep 2021
||
(0)
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COO

We are loving the system, and we want to expand, but it is just costly. I don’t think we get...

Sep 2021
||
(0)
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Analyst/Coordinator

Absolutely none of our vendors are supporting interoperability. We do everything in-house. From what...

Mar 2021
||
(0)
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Analyst/Coordinator

Essette CM definitely has a modern feeling. It works well and is somewhat responsive. It is a...

Mar 2021
||
(0)
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Analyst/Coordinator

We had an account representative who asked for monthly calls. The vendor tends to do quarterly...

Mar 2021
||
(0)
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Analyst/Coordinator

I am hesitant to recommend Essette CM. If people were to consider this software, I would recommend...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor relationship and software design could use a few more points. The vendor needs to be more...

Mar 2021
||
(0)
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Analyst/Coordinator

We wanted to upgrade, but the vendor went to a new version that took away features that were...

Mar 2021
||
(0)
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Analyst/Coordinator

The customizations that we put in place were good. We were able to fill gaps, but the vendor's...

Mar 2021
||
(0)
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Analyst/Coordinator

There are a variety of people who use Essette CM, and that may pose a challenge in how the system is...

Mar 2021
||
(0)
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Analyst/Coordinator

Over the years, we have reported many issues to the vendor that have never been resolved. We have...

Mar 2021
||
(0)
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Analyst/Coordinator

At the time we bought the product, the pricing was fair and reasonable. But since HMS Holdings Corp...

Mar 2021
||
(0)
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Director

The vendor has been really good throughout the COVID-19 crisis. I have had no problems with the...

Dec 2020
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(0)
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Director

Our implementation was almost flawless. It was finished in a short amount of time. Whenever we ask...

Dec 2020
||
(0)
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Director

Essette CM is a care management tool and does exactly what we want it to do. The vendor is really...

Dec 2020
||
(0)
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Director

The vendor could be better with methods to mask information so that we can use the system for...

Dec 2020
||
(0)
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Director

We like that the system is flexible and customizable because our business is very complex. We need...

Nov 2020
||
(0)
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Director

A couple of years ago, the product was bought by a company called HMS Holdings Corp, which is a...

Nov 2020
||
(0)
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Director

The vendor has kept their promises. I can't think of anything that the vendor hasn't kept their...

Nov 2020
||
(0)
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Director

I predict that my satisfaction will be lower a year from now. We are seeing a drop-off with the...

Nov 2020
||
(0)
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VP/Other Executive

With a product like Essette CM, we create another interface for people to have to work in. We are...

Oct 2020
||
(0)
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VP/Other Executive

I was talking about trying to integrate with EMRs better and to push data through an interface...

Oct 2020
||
(0)
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VP/Other Executive

We are terminating our relationship with the vendor. They would be more effective if there were...

Oct 2020
||
(0)
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VP/Other Executive

We have tried to drive the system to our practice and to integrate our workflows, but that just...

Oct 2020
||
(0)
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VP/Other Executive

A third party did all of this product's hosting and customization for us. HMS Holdings Corp acted as...

Oct 2020
||
(0)
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VP/Other Executive

Essette CM is okay. The product is reliable. To me, this product is the equivalent of basic...

Oct 2020
||
(0)
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