Essette CM
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Joe VanDeGraaff
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KLAS Research Director - Joe VanDeGraaff
 
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Director

We like Essette CM because we were able to customize it for our business a bit. But HMS Holdings...

Nov 2021
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Analyst/Coordinator

To upgrade to another version of Essette CM, we would need to do a complete reimplementation of...

Nov 2021
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Analyst/Coordinator

Essette CM has some good configuration options. The system has some limitations, and it is missing...

Nov 2021
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COO

I wouldn't say that HMS Holdings Corp nickel-and-dimes us. Sometimes, we have a healthy discussion...

Sep 2021
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COO

We had to do a lot of clicks in the old version of the system with the way that it was built. Now...

Sep 2021
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COO

There are some gaps in the system's interoperability. Those are the areas where the vendor sometimes...

Sep 2021
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COO

I was super frustrated with the old tool that we were using, and it was Best in KLAS for case...

Sep 2021
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COO

Essette CM allows us to track everything with members. We actually have an API connection with...

Sep 2021
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COO

We are loving the system, and we want to expand, but it is just costly. I don’t think we get...

Sep 2021
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Analyst/Coordinator

Absolutely none of our vendors are supporting interoperability. We do everything in-house. From what...

Mar 2021
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Analyst/Coordinator

Essette CM definitely has a modern feeling. It works well and is somewhat responsive. It is a...

Mar 2021
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Analyst/Coordinator

We had an account representative who asked for monthly calls. The vendor tends to do quarterly...

Mar 2021
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Analyst/Coordinator

I am hesitant to recommend Essette CM. If people were to consider this software, I would recommend...

Mar 2021
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Analyst/Coordinator

The vendor relationship and software design could use a few more points. The vendor needs to be more...

Mar 2021
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Analyst/Coordinator

We wanted to upgrade, but the vendor went to a new version that took away features that were...

Mar 2021
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Analyst/Coordinator

The customizations that we put in place were good. We were able to fill gaps, but the vendor's...

Mar 2021
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Analyst/Coordinator

There are a variety of people who use Essette CM, and that may pose a challenge in how the system is...

Mar 2021
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Analyst/Coordinator

Over the years, we have reported many issues to the vendor that have never been resolved. We have...

Mar 2021
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Analyst/Coordinator

At the time we bought the product, the pricing was fair and reasonable. But since HMS Holdings Corp...

Mar 2021
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