Cybersecurity Is Critical in Today's Environment
Essette CM
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COO
I wouldn't say that HMS Holdings Corp nickel-and-dimes us. Sometimes, we have a healthy discussion...
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COO
We had to do a lot of clicks in the old version of the system with the way that it was built. Now...
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COO
There are some gaps in the system's interoperability. Those are the areas where the vendor sometimes...
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COO
I was super frustrated with the old tool that we were using, and it was Best in KLAS for case...
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COO
Essette CM allows us to track everything with members. We actually have an API connection with...
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COO
We are loving the system, and we want to expand, but it is just costly. I don’t think we get...
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Analyst/Coordinator
Absolutely none of our vendors are supporting interoperability. We do everything in-house. From what...
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Analyst/Coordinator
Essette CM definitely has a modern feeling. It works well and is somewhat responsive. It is a...
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Analyst/Coordinator
We had an account representative who asked for monthly calls. The vendor tends to do quarterly...
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Analyst/Coordinator
I am hesitant to recommend Essette CM. If people were to consider this software, I would recommend...
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Analyst/Coordinator
The vendor relationship and software design could use a few more points. The vendor needs to be more...
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Analyst/Coordinator
We wanted to upgrade, but the vendor went to a new version that took away features that were...
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Analyst/Coordinator
The customizations that we put in place were good. We were able to fill gaps, but the vendor's...
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Analyst/Coordinator
There are a variety of people who use Essette CM, and that may pose a challenge in how the system is...
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Analyst/Coordinator
Over the years, we have reported many issues to the vendor that have never been resolved. We have...
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Analyst/Coordinator
At the time we bought the product, the pricing was fair and reasonable. But since HMS Holdings Corp...
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Director
The vendor has been really good throughout the COVID-19 crisis. I have had no problems with the...
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Director
Our implementation was almost flawless. It was finished in a short amount of time. Whenever we ask...
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Director
Essette CM is a care management tool and does exactly what we want it to do. The vendor is really...
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Director
The vendor could be better with methods to mask information so that we can use the system for...
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Director
We like that the system is flexible and customizable because our business is very complex. We need...
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Director
A couple of years ago, the product was bought by a company called HMS Holdings Corp, which is a...
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Director
The vendor has kept their promises. I can't think of anything that the vendor hasn't kept their...
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Director
I predict that my satisfaction will be lower a year from now. We are seeing a drop-off with the...
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VP/Other Executive
With a product like Essette CM, we create another interface for people to have to work in. We are...
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VP/Other Executive
I was talking about trying to integrate with EMRs better and to push data through an interface...
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VP/Other Executive
We are terminating our relationship with the vendor. They would be more effective if there were...
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VP/Other Executive
We have tried to drive the system to our practice and to integrate our workflows, but that just...
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VP/Other Executive
A third party did all of this product's hosting and customization for us. HMS Holdings Corp acted as...
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VP/Other Executive
Essette CM is okay. The product is reliable. To me, this product is the equivalent of basic...
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