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Essette CM
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Joe VanDeGraaff
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Payer Care Management 2021: Amid Shifts in the Market, Who Will Step Up?
Payer Care Management 2021:
Amid Shifts in the Market, Who Will Step Up?
May 2021
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VP/Other Executive

I really like HMS Holdings Corp. They have great teams for sales and implementations. The vendor has...

Jan 2022
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VP/Other Executive

Like most vendors, HMS Holdings Corp charges for everything. However, for something that might be a...

Jan 2022
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VP/Other Executive

Our implementation went great. We beat our timeline. The vendor was very responsive and helped us...

Jan 2022
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VP/Other Executive

I would like the vendor to clean up a couple of things in Essette CM. Some of those things are on...

Jan 2022
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VP/Other Executive

HMS Holdings Corp is responsive, and I like working with them. I have had very good success with...

Jan 2022
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VP/Other Executive

Sometimes we have to call HMS Holdings Corp about issues, but that hasn't happened with anything...

Jan 2022
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Director

We like Essette CM because we were able to customize it for our business a bit. But HMS Holdings...

Nov 2021
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Analyst/Coordinator

To upgrade to another version of Essette CM, we would need to do a complete reimplementation of...

Nov 2021
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Analyst/Coordinator

Essette CM has some good configuration options. The system has some limitations, and it is missing...

Nov 2021
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COO

I wouldn't say that HMS Holdings Corp nickel-and-dimes us. Sometimes, we have a healthy discussion...

Sep 2021
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COO

We had to do a lot of clicks in the old version of the system with the way that it was built. Now...

Sep 2021
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COO

There are some gaps in the system's interoperability. Those are the areas where the vendor sometimes...

Sep 2021
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COO

I was super frustrated with the old tool that we were using, and it was Best in KLAS for case...

Sep 2021
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COO

Essette CM allows us to track everything with members. We actually have an API connection with...

Sep 2021
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COO

We are loving the system, and we want to expand, but it is just costly. I don’t think we get...

Sep 2021
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