Home chevron icon Payer Solutions chevron icon Payer Software chevron icon Care Management Solutions (Payer)

Essette CM
Filtered view: All

Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Payer Care Management 2021: Amid Shifts in the Market, Who Will Step Up?
Payer Care Management 2021:
Amid Shifts in the Market, Who Will Step Up?
May 2021
View Report
View Related

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

We like Essette CM because we were able to customize it for our business a bit. But HMS Holdings...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

To upgrade to another version of Essette CM, we would need to do a complete reimplementation of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Essette CM has some good configuration options. The system has some limitations, and it is missing...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I wouldn't say that HMS Holdings Corp nickel-and-dimes us. Sometimes, we have a healthy discussion...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We had to do a lot of clicks in the old version of the system with the way that it was built. Now...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

There are some gaps in the system's interoperability. Those are the areas where the vendor sometimes...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I was super frustrated with the old tool that we were using, and it was Best in KLAS for case...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Essette CM allows us to track everything with members. We actually have an API connection with...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We are loving the system, and we want to expand, but it is just costly. I don’t think we get...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Absolutely none of our vendors are supporting interoperability. We do everything in-house. From what...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Essette CM definitely has a modern feeling. It works well and is somewhat responsive. It is a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had an account representative who asked for monthly calls. The vendor tends to do quarterly...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am hesitant to recommend Essette CM. If people were to consider this software, I would recommend...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor relationship and software design could use a few more points. The vendor needs to be more...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We wanted to upgrade, but the vendor went to a new version that took away features that were...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The customizations that we put in place were good. We were able to fill gaps, but the vendor's...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are a variety of people who use Essette CM, and that may pose a challenge in how the system is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Over the years, we have reported many issues to the vendor that have never been resolved. We have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

At the time we bought the product, the pricing was fair and reasonable. But since HMS Holdings Corp...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Payer Care Management: Vendors Could Do Better
11 September 19    |   Doug Tolley
It’s like an SAT question: population health is to the EMR what care management is to the core claims platform. (There’s your SAT throwback for the day.) The problem is that payers often can’t figure
Article
KLAS article icon
Care Management Vendors Are Poised for Growth
13 August 18    |    Joe Johnson, Managing Director and LEK Consulting
Among the many changes in the health care ecosystem, perhaps one of the most far reaching is the shift towards value-based care.
Article
KLAS article icon
Care Management, Your Credit Score, and the Future
17 October 16    |   Joe VanDeGraaff
Your health status may be assumed or predicted, at least in part, based on your credit score. So believe researchers at Duke University based on a study published in 2014.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​