Essette CM Comments

 
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User Commentary

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Manager

Functionality and Upgrades

I would absolutely buy Essette CM again. The system has worked out very nicely for us. HMS Holdings...

Jun 2020
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Manager

Relationship

The vendor has kept their promises and kept us up to date about promises they couldn't keep....

Jun 2020
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Manager

Implementation and Training

I would definitely give the implementation a high score. HMS Holdings Corp stayed with us even after...

Jun 2020
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Manager

Service and Support

HMS Holdings Corp is really good at delivering new technology. They listen to what we need and...

Jun 2020
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Manager

ROI / Cost (care and feeding)

HMS Holdings Corp avoids charging for every little thing as much as they can. We have absolutely...

Jun 2020
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Manager

Implementation and Training

Our overall experience with the vendor was wonderful. We are just as complex as other plans in our...

Mar 2020
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Manager

Other Observations & Comments

I would potentially buy the product again if the decision were up to me. We have not been...

Mar 2020
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Manager

Implementation and Training

The vendor should beef up their training a little bit. Working with someone in person has a bigger...

Mar 2020
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Manager

Relationship

Part of the reason that the product doesn’t work as promoted is our business. The project was a...

Mar 2020
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Manager

Relationship

A lot of things happened on the data-integration piece of our project that should have happened...

Mar 2020
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Manager

Relationship

The vendor’s executive involvement was better at the end of the project, and that is something we...

Mar 2020
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Manager

Lessons Learned

I would recommend that people that look at implementing the solution ensure that they understand the...

Mar 2020
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Manager

Relationship

The vendor is a great organization to work and partner with. We are looking forward to developing...

Mar 2020
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Director

Other Observations & Comments

There is too much work to do with each upgrade, so we have to skip multiple upgrades to Essette CM....

Mar 2020
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CDO

Future Outlook

Essette CM is not part of our plans moving forward. We are trying to provide better referral...

Jan 2020
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CDO

ROI / Cost (care and feeding)

To some degree, Essette does nickel-and-dime. They don't do that egregiously, but there are things...

Jan 2020
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CDO

Lessons Learned

Essette's product functions as needed for clinically affiliated networks but not for clinically...

Jan 2020
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Analyst/Coordinator

Relationship

All in all, Essette has been getting better. There was some management oversight and movement, but...

Jan 2020
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Analyst/Coordinator

Implementation and Training

Essette does live and online training. We were having some problems with the online part of the...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Right off the bat, Essette CM was better than what we were using before. It is helping to drive...

Jan 2020
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VP/Other Executive

Relationship

Essette is very agile. The vendor partners with us in a very unique way. They spend a lot of time...

Dec 2019
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VP/Other Executive

Implementation and Training

Essette provided a train-the-trainer approach. Given that we were doing such a massive...

Dec 2019
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VP/Other Executive

Service and Support

One thing I would expect Essette to do differently is concerning our complex IT environment. We...

Dec 2019
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VP/Other Executive

Relationship

Essette is a very agile partner. They are extremely honest and transparent, and they definitely meet...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

The gap we have with the Essette system isn't due to the vendor; the gap is ours. Essette tried to...

Dec 2019
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Director

Implementation and Training

I would rate the initial training high in terms of quality and effectiveness, but the subsequent...

Dec 2019
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Director

ROI / Cost (care and feeding)

Essette avoids charging for every little thing. There are things that Essette does at no cost.

Dec 2019
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Director

Functionality and Upgrades

We need help with our membership. From an organization's perspective, the patient may have different...

Dec 2019
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Director

Future Outlook

We will be doing an upgrade in the next year. I don't expect our satisfaction with Essette's product...

Dec 2019
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Director

Service and Support

Essette had a team on-site for the initial go-live. Those team members came out and learned our...

Dec 2019
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Director

Lessons Learned

I don't feel like Essette really drives tangible outcomes. This is not so much on the vendor, but...

Dec 2019
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Director

Functionality and Upgrades

The product is for sure working as promoted. In our world, the product has completely changed our...

Dec 2019
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CCO

Functionality and Upgrades

One of the biggest reasons we chose the Essette system was its customization abilities. Essette...

Dec 2019
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CCO

Other Observations & Comments

Essette started out as a family business and has since been acquired by HMS Holdings Corp. For the...

Dec 2019
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CCO

Interfacing and Integration

The integration between the Essette system and another system we use is favorable.

Dec 2019
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CCO

ROI / Cost (care and feeding)

Essette charges for a lot of things, but they do try to give us a break. We do a lot of SOWs, but...

Dec 2019
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CCO

Implementation and Training

Essette's quality of customer support has slipped somewhat, but it is still strong. The...

Dec 2019
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CCO

Functionality and Upgrades

I am mostly concerned about the online authorization component of the product. The Essette system...

Dec 2019
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Director

Sales and Contracting

The word promise is a difficult one in this type of business. Essette does their best to meet their...

Dec 2019
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Director

ROI / Cost (care and feeding)

Essette is good at being effective in the system. When we have an issue, Essette can support and fix...

Dec 2019
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Director

Functionality and Upgrades

We compared the Essette system to our parent system, which is from a Fortune 500 company that should...

Dec 2019
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Director

Technology

Essette has been very solution oriented on a regular basis. Essette eventually delivers new...

Dec 2019
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Director

ROI / Cost (care and feeding)

Most healthcare product offerings are based on users or memberships. Essette's perpetual license...

Dec 2019
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Director

Interfacing and Integration

The product's ability to integrate with partnering products and combine multiple modules and...

Dec 2019
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Manager

ROI / Cost (care and feeding)

Essette pushes back occasionally, but they mostly keep their promises. They do almost anything for...

Dec 2019
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Manager

Functionality and Upgrades

Essette CM isn't perfect, but it does a good job of integrating our business processes.

Dec 2019
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Manager

Implementation and Training

We relied on our own people to figure things out and train our team when we implemented Essette CM....

Dec 2019
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Manager

Functionality and Upgrades

We would buy Essette CM again. We spent a lot of time going through the process of vetting multiple...

Dec 2019
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Manager

Functionality and Upgrades

The upgrades for Essette CM are pretty effective once we receive the plan for them. The vendor has a...

Dec 2019
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Manager

Service and Support

Essette is very helpful. They support us with whatever we need when we reach out, but they aren't...

Dec 2019
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Manager

Future Outlook

We enjoy working with Essette, and we have a good relationship with the vendor. We have been...

Dec 2019
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Manager

Relationship

We have reached out to Essette's executives when we needed to escalate issues. They have always been...

Dec 2019
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Manager

Implementation and Training

Essette's help menu doesn't really help us use the software. However, once we learned how to use the...

Dec 2019
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Manager

Functionality and Upgrades

The functionality of Essette CM is good, but we are using a different version of the software than...

Dec 2019
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Manager

Functionality and Upgrades

We would recommend Essette CM with caveats. We have heard some complaints about the system, but it...

Dec 2019
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Manager

Other Observations & Comments

We now have a specific product manager from Essette whose job is to help us with our road map. The...

Dec 2019
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Director

Functionality and Upgrades

I would tell other customers to talk to other users about the system to figure out how it could work...

Dec 2019
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Director

Relationship

What I like about the vendor is that the executives and developers are very hands on and...

Dec 2019
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Director

Technology

There are multiple modules in the platform. Some of the modules are very advanced, and some of them...

Dec 2019
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Director

Relationship

I find Essette to be one of the most reputable and honest vendors that I have ever worked with....

Dec 2019
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CTO

Other Observations & Comments

The go-live process was very much as we anticipated it would be. We are now up and running. We added...

Jun 2019
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CTO

Future Outlook

When we find people to lead our care management area, it is amazing how many of those people have...

Jun 2019
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CTO

Functionality and Upgrades

The Essette system isn't the most complicated product in the world. Everyone, even people who...

Jun 2019
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CTO

Functionality and Upgrades

Looking at the Essette system from a functionality standpoint, we aren't necessarily using all of...

Jun 2019
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CTO

Relationship

I would give our relationship with Essette a B+ or an A-. They are slightly better compared to other...

Jun 2019
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CTO

Relationship

During the RFP process, the Essette folks were willing to work with us on the pricing. I think that...

Jun 2019
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CTO

Functionality and Upgrades

I would rate Essette a bit lower in functionality because we got a thin version out of the box. We...

Jun 2019
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Director

Functionality and Upgrades

Our users are still getting used to the workflow. We had a lot of issues with our previous system,...

Jun 2019
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Director

Service and Support

Essette has been very proactive, and Essette's support has been great. Essette has been very, very...

Jun 2019
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Director

Functionality and Upgrades

Because we use the model that runs everything in the cloud, we would like for the monitoring piece...

Jun 2019
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Director

Service and Support

Issues are always going to happen, especially when an organization has thousands of users. Any...

Jun 2019
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Director

Relationship

Essette is a very customer-centric company. We need to provide a service to our patients, and...

Jun 2019
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Director

Implementation and Training

We used Essette's training approach, and things turned out well.

Jun 2019
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Director

Sales and Contracting

When we went live, we had a connectivity issue because the system was in the cloud. We also had...

Jun 2019
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Essette CM mostly for our care management team. We already had a couple of systems that ran...

Jun 2019
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Manager

Lessons Learned

We have learned that we need to give some of the staff more permissions in the system so they can...

Jun 2019
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Manager

Future Outlook

In the future, I think Essette will open up our ability to communicate internally and make sure that...

Jun 2019
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Manager

Implementation and Training

The most exciting thing about moving to Essette CM is the ease of use for our staff. We can look up...

Jun 2019
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Manager

Functionality and Upgrades

Something we really like about Essette is that the care management team can make sure that the...

Jun 2019
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Manager

Relationship

We have no idea who the executive team is at Essette; we have never met them.

Jun 2019
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Manager

Functionality and Upgrades

Our front-end users that use Essette CM feel that the system is exceeding their expectations because...

Jun 2019
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Director

Win/Loss - Why they were selected (by current clients)

Our previous product didn’t meet all of our needs. We needed to do utilization management, care...

Jun 2019
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Director

Service and Support

Our previous vendor was not very responsive when things weren’t working. I have been pleased with...

Jun 2019
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Director

Implementation and Training

I have done many go-lives in my career, and the Essette go-live was the first one where I never got...

Jun 2019
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Director

Service and Support

Essette has regular phone calls with us that they keep religiously. Essette checks in with us every...

Jun 2019
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Director

Relationship

Essette is smart and methodical in how they approach things. They are quite transparent. They used a...

May 2019
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Director

ROI / Cost (care and feeding)

I wouldn't say that Essette nickel-and-dimes, but whenever we want to make a change, there is a new...

May 2019